Xerox WORKCENTRE 5790, User Manual

Page: 35 / 328

Troubleshooting
WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
Getting Started
35
Troubleshooting
A variety of situations can affect the quality of your output. The animations and fault messages on the
device help you to locate and resolve a problem easily. Some problems can be resolved by restarting
your device. If after rebooting your device the problem has not been resolved, have a look at some of
the areas below to identify solutions.
For further information about problem solving, refer to Troubleshooting on page 292 of General Care
and Troubleshooting .
Problem Solution
The device will not power on • Check to see that the device is not in Energy Saver Mode as
indicated by the green light on the control panel. Touch the user
interface screen to re-activate.
• Check to see that the power cord is correctly inserted.
Documents will not feed through the
document feeder
• Ensure that you have selected the correct service e.g. Copy, Fax,
Workflow Scanning.
• Ensure that all staples or paper clips have been removed from the
originals.
• Ensure the document feeder is not overloaded, a maximum of 75
documents (35 model) or 100 documents (other models) can be
loaded.
• Ensure that the edge guides are adjusted to touch the sides of the
originals.
The device will not print from a
workstation • Make sure that an active network cable is connected to the
workstation.
• Check that the Network Setup is correct. For further information
refer to the System Administrator Guide.
Cannot send an E-mail • Check if the device is connected on the network.
• Check that E-mail is enabled. For further information, refer to the
System Administrator Guide.
Avoiding paper jams • If the paper curls excessively, flip the paper over in the applicable
paper tray.
• Use paper from a fresh package.
Cannot fax a document • Ensure the Fax service is enabled.
• Ensure your device is connected to a telephone socket if using Fax ,
or the network for other fax services.
The job has been scanned or sent
from the PC but does not print • Select the Job Status button and check the status.
• If the job is Held , select the job in the list and use the Required
Resources option to identify the resources required to enable the
job to print.
• If the job is a Secure Print job, login and select Release or select
Release and enter the passcode required.