Xerox Nuvera 100, Service Manual

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5-4
iiLINX™ Solid Inkjet 100 Service Manual
Table 5-1. Problems and Cleaning Procedures
Problem Type Solution
Light stripes or missing colors
Missing or light stripes on prints Select the automated procedure Clean Jets
from the front panel Troubleshooting menu.
Ink smears, oil spots or random ink streaks
Ink smears on the front, back or edges of a page Select the automated procedure Remove Ink
Smears from the front panel Troubleshooting
menu.
Check the drum maintenance tray for ink.
Oil (drum fluid) on top edge of print Select the automated procedure Remove Ink
Smears from the front panel Troubleshooting
menu.
Media jams
Paper-pick or jamming problems at the tray Clean the pick roller.
Paper jamming problems at the front door Clean the transport rollers. Use the blue
thumbwheel on the duplex roller to manually
rotate the rollers.
Paper jamming problems at the exit Clean the exit rollers and the stripper fingers.
Use the blue thumbwheel on the duplex roller to
manually rotate the rollers.
Paper-pick or jamming problems at the lower tray Clean the Auxiliary Feeder Unit assembly.
feed roller
Double picks Clean pick pad with 90% alcohol.
NOTE: Media jams are usually caused by bad media or a hardware
fault (i.e., a defective sensor). Most jams will not be resolved by
cleaning rollers, so carefully observe the media and the results of the
service diagnostics when troubleshooting media jams.
Cleaning Page
Under certain conditions, the printer purges its ink-jet nozzles to
clear any jets plugged with ink. When the purge is completed, the
printer outputs a cleaning page to clear the purge pattern from the
print drum. Ink jets are purged under the following conditions:
• During warm-up from a power-off condition.
• When the printer exits the Energy Star mode.
• When customers initiate the Print Jet Test Page automatic
cleaning procedure from the front panel Troubleshooting menu.