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Service Call Procedures
1-4
Xerox Docuprint N17 Service Manual
1.2 Initial Actions
1 Question the operator and verify the problem.
2 Check that the printer paper path is clear of foreign matter such as staples, paper clips, and
paper scraps.
3 After you have identified the problem symptom, check the following items:
• The printer is connected to a wall power outlet, and the outlet is supplying the correct
voltage.
• The printer power cord is not frayed or broken.
• The printer is correctly grounded.
• The printer is in an appropriate operating environment, with no extremes of heat or
humidity.
• The printer is not exposed to direct sunlight.
• The space around the printer meets the requirements.
• The printer is on a level and stable surface.
4 Perform Corrective Actions.
1.3 Corrective Actions
1 If the printer has an obvious failure or fault, you can go directly to the appropriate Repair
Procedure or Repair Analysis Procedure (RAP) and begin corrective action.
2 If the fault is not obvious, follow the Entry Level RAP to identify the problem and begin corrective
3 After all corrective actions have been made, perform Final Actions. See Section 1.4.
1.4 Final Actions
1 Correct any secondary problems.
2 Reinstall the machine covers.
3 Clean the machine (Printer Cleaning) and the work area.
4 Generate System Controller Test Prints to evaluate print quality.
5 Perform the Image Quality Checkout procedures in section 7 to correct any print quality defects.
6 Ask the customer to send a print job to verify printer operation.
7 Provide operator training as required.
8 Close the call.
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