Troubleshooting
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
317
Check the operation of the device's SMTP and POP 3 account, as follows:
1.
On a network connected workstation, set up e-mail using the same SMTP and POP 3 server and
account (with passwords) as the device.
2.
Send an e-mail to yourself.
3.
If the e-mail arrives at your e-mail in box, you have proven that the device's account for both the
SMTP and POP3 server(s) is valid.
4.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause
mail to not be received from the device. Other possibilities are that an authentication server is
interfering with the device's log in to the mail server, or that the mail client on the device is not
working correctly. By successfully sending e-mail to a mail server not subject to authentication, the
possibility of a malfunctioning client can be eliminated.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.
Troubleshooting: Server Fax
If you are experiencing problems with sending a Server Fax, first verify the device is connected on the
network and functioning as a printer by performing the following activities:
•
Check the network cable at the back of the device.
•
Send a test page from your PC to the device.
•
If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the
Server Fax feature. For instructions to configure the device on the network, see
Enable TCP/IP and HTTP
at the Device
on page 11.
Ensure Server Fax is Installed Correctly
At the device, verify that you have a Server Fax feature icon on the device screen interface and that this
is not grayed out and unselectable.
To view the Server Fax feature icon, you may need to press the
<Services>
button.
Is the Fax Button Available on the Device?
Install Server Fax before proceeding. For instructions, refer to
Server Fax
on page 259.
Note:
If you have enabled Server Fax, but the icon is grayed out or the service is unavailable, at the
device press the
<Log In / Out>
button. Enter the Administrator User Name (default is
[1111]
),
touch
[Next]
, enter the Password (default is
[1111]
), touch
[Enter]
, touch the Tools tab, and touch
User Interface Settings. Touch Service Enablements, then Server Fax, set the service to Enable, and
touch Save. Reboot the device with the Power On/Off button. For instructions on use of the Power
On/Off button, click the Previous Menu button at the top of this page, then click the button
labelled Power On/Off Button.
Summary of Contents for ColorQube 9201
Page 1: ...Version 1 0 October 2009 Xerox ColorQube 9201 9202 9203 System Administrator Guide...
Page 8: ...Table of Contents Xerox ColorQube 9201 9202 9203 System Administrator Guide 8...
Page 12: ...Introduction Xerox ColorQube 9201 9202 9203 System Administrator Guide 4...
Page 208: ...Workflow Scanning Xerox ColorQube 9201 9202 9203 System Administrator Guide 200...
Page 212: ...Scan to Home Xerox ColorQube 9201 9202 9203 System Administrator Guide 204...
Page 240: ...E mail Xerox ColorQube 9201 9202 9203 System Administrator Guide 232...
Page 250: ...Internet Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 242...
Page 276: ...Server Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 268...
Page 282: ...LAN Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 274...
Page 290: ...Custom Services Xerox ColorQube 9201 9202 9203 System Administrator Guide 282...
Page 294: ...Extensible Services Setup Xerox ColorQube 9201 9202 9203 System Administrator Guide 286...
Page 336: ...Index Xerox ColorQube 9201 9202 9203 System Administrator Guide 328...
