Troubleshooting
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
314
Enable E-mail before proceeding. For instructions refer to
on page 215.
Note:
If you have enabled E-mail but the icon is grayed out or unavailable, at the device press the
<Log In/Out>
button. Enter the Administrator’s User Name (default is
[1111]
), touch
[Next]
,
enter Password (default is
[1111]
), touch
[Enter]
, touch the Tools tab, and touch User Interface
Settings. Touch Service Enablements, then E-mail, set the service to Enable, and touch Save.
Reboot the device with the Power On/Off button. For instructions on use of the Power On/Off
button, click the Previous Menu button at the top of this page, then click the button labeled Power
On/Off Button.
Verify that the E-mail Settings Have Been Correctly Configured on the Device by Printing a
Configuration Report.
At the Device:
1.
Press the
<Machine Status>
button.
2.
Touch the
[Machine Information]
tab.
3.
Touch
[Information Pages]
.
4.
Touch
[Configuration Report]
.
5.
Touch
[Print]
, then touch
[Close]
.
View the Network Setup details. Verify that the SMTP IP Address is correct and that the TCP/IP Domain
Name, Host Name and DNS settings are properly configured.
Was the E-mail Settings Correctly Configured?
For instructions, refer to
on page 215.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:
A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Was E-mail Received at the SMTP Server?
While logged in to the device's e-mail account on the SMTP server, forward the e-mail to yourself.
If you receive the forwarded e-mail, you have verified that a valid path exists for receiving and
forwarding e-mail, using the device's account.
If there is still a problem, check for restricted host addresses at the SMTP server that could cause mail
to not be received from the device. Other possibilities are that an authentication server is interfering
with the device's log in to the mail server, or that the mail client on the device is not working correctly.
By successfully sending e-mail to a mail server not subject to authentication, the possibility of a
malfunctioning client can be eliminated.
•
Is the device's account name and password correct?
•
Is the mail server down?
•
Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that accepts inbound mail traffic.
Summary of Contents for ColorQube 9201
Page 1: ...Version 1 0 October 2009 Xerox ColorQube 9201 9202 9203 System Administrator Guide...
Page 8: ...Table of Contents Xerox ColorQube 9201 9202 9203 System Administrator Guide 8...
Page 12: ...Introduction Xerox ColorQube 9201 9202 9203 System Administrator Guide 4...
Page 208: ...Workflow Scanning Xerox ColorQube 9201 9202 9203 System Administrator Guide 200...
Page 212: ...Scan to Home Xerox ColorQube 9201 9202 9203 System Administrator Guide 204...
Page 240: ...E mail Xerox ColorQube 9201 9202 9203 System Administrator Guide 232...
Page 250: ...Internet Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 242...
Page 276: ...Server Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 268...
Page 282: ...LAN Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 274...
Page 290: ...Custom Services Xerox ColorQube 9201 9202 9203 System Administrator Guide 282...
Page 294: ...Extensible Services Setup Xerox ColorQube 9201 9202 9203 System Administrator Guide 286...
Page 336: ...Index Xerox ColorQube 9201 9202 9203 System Administrator Guide 328...
