Troubleshooting
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
316
5.
Touch
[Print]
, then touch
[Close]
.
View the Network Setup details. Verify that the SMTP Server Address is correct and that the TCP/IP
Domain Name, Host Name and DNS settings are properly configured. Verify the POP3 Server Address is
correct.
Are the Internet Fax Settings Correctly Configured?
For instructions, refer to
Internet Fax
on page 229.
From a desktop e-mail client, send a test e-mail to the new e-mail account created on the SMTP server
for the device. Log in to the mail server with the new account name and password to verify that the e-
mail was received at the server.
Note:
A webmail application makes a convenient tool to use to log in to the mail server to check
for the receipt of e-mail.
Has the Internet Fax (e-mail) Been Received at the SMTP Server?
SMTP Items to Check
•
Is the device's account name and password correct?
•
Is the mail server down?
•
Ask the SMTP administrator to confirm that no errors were encountered and check for 'bounce'
messages to the device's “Reply To” address.
•
Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
•
Check that the mail server is configured to accept SMTP mail, as not all servers are configured to
accept SMTP e-mail. The device requires access to a mail server that is configured for SMTP.
•
Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
•
Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
POP3 Errors
If you are experiencing problems with receiving Internet Fax messages at the device, verify the POP3
address details have been properly configured.
At the Device:
1.
Touch the
[Internet Fax]
feature icon.
2.
Enter the Internet Fax address of the device (the E-mail address configured within Internet
Services).
3.
Touch the
[Add]
button, then touch
[Close]
. Place a document in the document handler and press
the green start button. The document should be received as an Internet Fax job. If it is not - check
the POP3 server address details to make sure they have been properly configured within Internet
Services.
Summary of Contents for ColorQube 9201
Page 1: ...Version 1 0 October 2009 Xerox ColorQube 9201 9202 9203 System Administrator Guide...
Page 8: ...Table of Contents Xerox ColorQube 9201 9202 9203 System Administrator Guide 8...
Page 12: ...Introduction Xerox ColorQube 9201 9202 9203 System Administrator Guide 4...
Page 208: ...Workflow Scanning Xerox ColorQube 9201 9202 9203 System Administrator Guide 200...
Page 212: ...Scan to Home Xerox ColorQube 9201 9202 9203 System Administrator Guide 204...
Page 240: ...E mail Xerox ColorQube 9201 9202 9203 System Administrator Guide 232...
Page 250: ...Internet Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 242...
Page 276: ...Server Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 268...
Page 282: ...LAN Fax Xerox ColorQube 9201 9202 9203 System Administrator Guide 274...
Page 290: ...Custom Services Xerox ColorQube 9201 9202 9203 System Administrator Guide 282...
Page 294: ...Extensible Services Setup Xerox ColorQube 9201 9202 9203 System Administrator Guide 286...
Page 336: ...Index Xerox ColorQube 9201 9202 9203 System Administrator Guide 328...
