Waters Xevo TQD, Overview And Maintenance Manual

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4 Maintenance Procedures
86 March 14, 2014, 715004387 Rev. B
Troubleshooting with Connections INSIGHT
Connections INSIGHT
®
is an “intelligent” device management (IDM) Web
service that enables Waters to provide proactive service and support for the
ACQUITY UPLC system. To use Connections INSIGHT, you must install its
service agent software on your workstation. In a client/server system, the
service agent must also be installed on the computer from which you control
the system. The service agent software automatically and securely captures
and sends information about the support needs of your system directly to
Waters.
If you encounter a performance issue when using the Instrument Console, you
can manually submit a Connections INSIGHT request to Waters customer
support. Alternatively, you can use Remote Desktop, a real-time collaboration
option that controls the two-way connection with the ACQUITY UPLC system
by enabling the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and
Connections INSIGHT iAssist:
• http://www.waters.com
• Connections INSIGHT Installation Guide (part number 715001399)
• Connections INSIGHT User's Guide (part number 715001400)
• Your sales representative
• Your local Waters subsidiary
• Waters Customer Support
To submit a Connections INSIGHT request:
1. Open the Connections INSIGHT software tray application, and select
the iHelp tab.
2. In the Connections INSIGHT Request dialog box, type your name,
telephone number, e-mail address, and a description of the problem.
3. Click Submit, and allow approximately 5 minutes to save the service
profile.
Result:
A .zip file containing your Connections INSIGHT profile is
forwarded to Waters customer support for review.
Note:
Saving a service profile or plot file from the Instrument Console
can require as much as 150 MB of file space.