Water I.D. Primelab 2.0, Manual

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• Invalid password
• Reagent Expired (Available for you soon)
Due to the ability to connect your PrimeLab 2.0 to the internet, you will be offered to download and
install the latest update, which may contain additional parameters (requiring an activation code),
bug fixes or additional features. Updates are requested through a pop-up window. If your PrimeLab
2.0 has problems during the download or installation of the update, the message 'Update
incomplete' will be displayed. A 'Repeat Update' button allows you to repeat the update process. It is
strongly recommended that you download updates over a fast Wi-Fi connection.
• Low battery power
Your PrimeLab 2.0 has been designed for daily use. User guidance is intuitive to prevent mistakes in
operation. In exceptional cases, however, the following error messages might be displayed:
Your PrimeLab 2.0 is calibrated on the unique LEDs/sensors setup of your PrimeLab 2.0. If the
internal calibration file is missing or corrupted, please perform a PrimeLab 2.0 calibration as
described under ‘Settings‘.
The PrimeLab 2.0 needs at least 5min before it can be started with the cable connected.
This error message appears when trying to log on to the LabCOM® cloud or to a Wi-Fi network, with
invalid password. Please make sure you use the correct login details. A password reset is only
possible via web interface LabCOM®.
• Power button lights up red
Some parameters, such as ‘NTU Turbidity‘ require a special calibration. If this special calibration has
not been performed or if the calibration file is missing/corrupted, please perform the calibration for
this specific parameter as described under ‘Settings‘.
The power button always lights up red as soon as the charging cable is connected. Once the device
is 100% charged, the power button no longer lights up.
The in-built battery of your PrimeLab 2.0 needs to be charged before you can proceed.
You scanned a QR-code of a reagents pack of a batch which is expired.
• No calibration data
• Power button blinks red
Error during the charging process. The device is defective or overheated. In case of long-term
malfunction, contact your distributor.
• Update incomplete:
• Adapter not inserted correctly
• PrimeLab 2.0 cannot be started (battery empty and charging cable connected)
Please check whether the cuvette adapter is inserted correctly, otherwise the measurement result
may be incorrect.
Troubleshoot
Support
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PrimeLab
2.0
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