manualshive.com logo in svg

Tadiran Telecom EMERALD ICE, Installation & Maintenance Manual

The Tadiran Telecom EMERALD ICE user manual is a comprehensive guide that provides detailed instructions on how to operate and configure your communication system. You can download the manual for free from our website manualshive.com, ensuring you have all the information you need to maximize the performance of your EMERALD ICE product.

Share
Download
background image

Emerald ICE Installation, Programming & Maintenance Manual 

 

ix

 

TC

5 Phone

 

Extension

 

Programming

 

(01) ...........................................................................5

‐

1

5.1 Auto

‐

Record

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

1

5.2 Call

 

Forward–

 

Extension.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

3

5.3 Class

 

of

 

Service

 

–

 

Extension .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

7

5.4 CO

 

Line

 

Assignment .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

9

5.5 CO

 

Line

 

Receive

 

Assignment.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

11

5.6 Extension

 

Paging

 

Groups

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

13

5.7 Extension

 

Pick

 

Up

 

Groups

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

15

5.8 Extension

 

Swapping

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

17

5.9 Feature

 

Button

 

Disable

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

19

5.10 Intrusion

 ‐ 

Extension/CO

 

Line .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

21

5.11 Monitor

‐

Extension

‐

CO

 

Line .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

23

5.12 Paging

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

25

5.13 Recorded

 

Announcement

 

Device

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

29

5.14 Station

 

Message

 

Detail

 

Recording

 

(SMDR)

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

32

5.15 Tenant

 

Groups

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

36

5.16 UCD

 

Voice

 

Announce

 

Group.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

41

5.17 Voice

 

Call

 

Recorder

 

(via

 

voicemail

 

System).

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

45

5.18 Voicemail

 

–

 

Analog

 

Integration .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

47

5.19 Warning

 

Tone

 

/

 

CO

 

Line

 

Call

 

Limiter .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 5

‐

57

6 Phone

 

Trunk

 

Programming

 

(02) ..................................................................................6

‐

1

6.1 Call

 

Forward

 

–

 

CO

 

Line

 

Predefined

 

(No

 

Answer

 

Condition).

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

1

6.2 Class

 

of

 

Service

 

–

 

Extension .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

6

6.3 CO

 

Line

 

Group .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

8

6.4 CO

 

Line

 

Loop

 

Supervision

 

(Talk/Hold

 

Abandon)

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

10

6.5 CO

 

Line

 

Ring

 

Assignment

 

(Answer

 

Position) .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

13

6.6 CO

 

Line

 

Ring

 

Type

 

Assignment

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

15

6.7 CO

 

Line

 

Ringing

 

Modes

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

17

6.8 CO

 

Line

 

Signaling

 

/

 

Dialing

 

Type

 

(Tone/Pulse) .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

20

6.9 CO

 

Line

 

Type

 

Assignment

 

(Trunk

 

Type)

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

22

6.10 Distinctive

 

Ringing

 

–

 

CO

 

Line .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

24

6.11 Music

 

On

 

Hold

 

(Two

 

Source) .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

26

6.12 Privacy

 

Release .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

28

6.13 Private

 

Line .

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 6

‐

30

Summary of Contents for EMERALD ICE

Page 1: ...Emerald ICE Digital Key Telephone System TM Installation Maintenance Manual...

Page 2: ...her revisions Revision B March 3 2004 Revision A Revised System and Extension Speed Dial information Revision C September 1 2004 Revision B Revised Section 6 Phone Trunk Programming Revision D August...

Page 3: ......

Page 4: ...the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify th...

Page 5: ...nufacturer s instructions 2 Verify that the power supply and associated A C powered equipment are connected to a properly grounded electrical supply and that power cords if used are unmodified 3 Verif...

Page 6: ...isplay Super Twist 13 1 Answering Machine Emulation 7 6 Attendant 8 1 Attendant Extension DSS Console 8 4 Attendant Extension DSS Console Button Programming 8 6 Attendant Administration Administration...

Page 7: ...ndition 6 1 Call Forward Extension Predefined 7 22 Call Forward Extension 5 3 Call Operator Attendant 8 8 Call Park Call Park Answer 13 22 Call Pickup Group 12 8 Caller ID 13 23 Caller ID Log 13 25 Ca...

Page 8: ...Line Ring Type Assignment 6 15 CO Line Ringing Modes 6 17 CO Line Signaling Dialing Type Tone Pulse 6 20 CO Line Type Assignment Trunk Type 6 22 Conference Supervised Unsupervised 7 36 Default Extens...

Page 9: ...5 15 Extension Programming Copy 12 12 Extension Swapping 5 17 Extension User Name 8 18 External Music Source Two Standard 12 17 External Paging 12 19 FAX Tone Detection 11 5 Feature Button Disable 5 1...

Page 10: ...13 54 Hot Line 13 55 Hotel Mode Alarm Clock Extension 7 62 Intrusion Extension CO Line 5 21 Last Number Redial 13 60 Loud Bell External Page Music Source Control 8 20 Making an Intercom Call 13 57 Mak...

Page 11: ...Lines Virtual Numbers 13 70 Phone Lock Unlock 13 72 Privacy Release 6 28 Private Line 6 30 Pulse to DTMF Conversion 13 74 Recall 13 75 Recorded Announcement Device 5 29 Release Key 13 76 Reminder Ton...

Page 12: ...enant Groups 5 36 Toll Restriction Class of Service 9 4 Tone Pulse Inter Digit Duration Selection 7 70 Transfer 7 73 Transfer and Answer Call 13 85 UCD Hunt Groups 10 1 UCD Agent Log Off Log On 13 86...

Page 13: ...Module 2 12 2 11 Caller ID Module 2 13 2 12 4VAA Board 4 Port Voice Automated Attendant 2 14 2 13 Battery Charger 2 15 2 14 Deluxe Model Telephone 2 16 2 15 Standard Model Telephone 2 18 2 16 DSS Dir...

Page 14: ...g SMDR 5 32 5 15 Tenant Groups 5 36 5 16 UCD Voice Announce Group 5 41 5 17 Voice Call Recorder via voicemail System 5 45 5 18 Voicemail Analog Integration 5 47 5 19 Warning Tone CO Line Call Limiter...

Page 15: ...7 17 Hold Hold Reminder Common System I Hold Indication 7 54 7 18 Exclusive Hold 7 58 7 19 Hold Abandon 7 60 7 20 Hotel Mode Alarm Clock Extension 7 62 7 21 Pause Pause Insertion 7 64 7 22 Single Line...

Page 16: ...ion Application Programming 07 11 1 11 1 CO Line Alternate Route 11 1 11 2 FAX Tone Detection 11 5 11 3 PBX Compatibility 11 8 11 4 CO Line Group Directory Number Swapping 11 10 12 Phone System Applic...

Page 17: ...euing Callback 13 29 13 21 Default Extension 13 31 13 22 Dial Pad Confirmation Touch Tone 13 32 13 23 Distinctive Ringing Extension 13 33 13 24 Do Not Disturb 13 34 13 25 Do Not Disturb One Time 13 36...

Page 18: ...g Level Muted Ringing 13 78 13 58 Ringing Line Priority 13 79 13 59 Saved Number Redial 13 80 13 60 Single Line Telephone CO Line Flash 13 81 13 61 Single Line Telephone Analog Device Support 13 82 13...

Page 19: ...xiv Emerald ICE Installation Programming Maintenance Manual TC...

Page 20: ...stems that support Caller ID the Emerald ICE supports Caller ID to Emerald ICE proprietary digital extensions and to third party Caller ID capable analog devices cordless telephones etc In addition to...

Page 21: ...e switching and call processing utilizing Pulse Code Modulation and Time Division Multiplexing PCM TDM The Emerald ICE is a non blocking switch featuring no degradation of voice signals The system uti...

Page 22: ...n ports Two 2 analog device ports Six 6 CID ready CO Line ports Two music source enters can be assigned as desired to CO lines for hold music messages One power failure port CO Line 1 One control cont...

Page 23: ...redefined CO Lines CO Line Group Programming CO Line Ring Assignments and others Section 7 Phone Call Handling Programming 03 This section provides Deluxe and RMP programming instructions for the Emer...

Page 24: ...al Table 1 1 Conventions Convention Description Normal Used in body text throughout this manual Normal Italic Used in referencing sections telephone features and voice recordings or prompts Bold Itali...

Page 25: ...ments The following documents should be used in conjunction with this manual Emerald ICE Deluxe Model Telephone User Guide Emerald ICE Standard Model Telephone User Guide Emerald ICE Flash Voicemail I...

Page 26: ...ll mounting template The compact KSU weighs less than 20 pounds and is UL Listed If using 2 KSU s the first KSU or KSU1 is factory equipped with one 610 2 Board one CCB Common Control Board The second...

Page 27: ...All system operation and logic voltages are produced at these boards Two fuses are provided on the power supply board one for ac enter over voltage protection and one for DC output over current protec...

Page 28: ...supply voltage regulator using 3 supplied standoffs It provides a third party 24 volt lead acid battery with 4 amps of constant current Relays on the battery charger card detect voltages over 24 volt...

Page 29: ...nce the CCB comes installed inside of KSU1 the CCB ribbon cable is already in place and connected to the KSU1 610 2 Assuming the orientation of the KSU1 cabinet is installed on the wall the two horizo...

Page 30: ...ings This jumper will normally never require operation after the initial power up sequence is completed However should the need arise to return the site database to the factory settings this jumper is...

Page 31: ...oard Each CO line circuit on the 610 2 board incorporates over voltage protection ring detector loop detector loop pulse dial relay current sink circuit coupling isolation transformer impedance 600 60...

Page 32: ...erface is protected against circuit wiring shorts by an over current protection Polyswitch The digital station circuit requires only one cable pair to operate and is not polarity sensitive Physical co...

Page 33: ...The KSU2 operation LED located next to the power switch is tied to the CCB KSU1 LED Therefore when the LED next to the power switch is flashing the CCB KSU1 is active A long shielded cable is used to...

Page 34: ...is equipped with a Heartbeat LED that indicates processing activity on the PCB The 4SLT Board peripheral processor is operating when the Heartbeat LED is flashing The 4SLT Board provides DTMF receive...

Page 35: ...ons operations and two channels are used for the digital voice channel requirements The 12EKT is controlled directly from the 610 2 Board Base Board Each digital station interface is protected against...

Page 36: ...ule is shipped with four 4 mounting stand offs used to install the board into the KSU1 or KSU2 Each CO line circuit incorporates over voltage protection ring detector loop detector loop pulse dial rel...

Page 37: ...ervicing technician uses the RMP and a modem in the PC to place a call to the site where the Emerald ICE is installed If one of the voice processing systems are installed routing to the modem extensio...

Page 38: ...l duration The Caller ID card is installed on the 610 2 board and any additional 6CO boards installed on the system in the marked connectors on the 610 2 board and the 6CO board If a Caller ID card is...

Page 39: ...system that can handle all call traffic or act as a backup to the primary answering system attendant It should be used as an alternative to the HD Voicemail or Flash Voicemail systems The 4VAA is ins...

Page 40: ...wer Supply Board with 3 standoffs The Battery Charger can charge a 24v Lead Acid battery with 4 amp constant current and 26 4v nominal voltage If the battery voltage is over 24 volts a relay will acti...

Page 41: ...ration as well as time and date information The display also enables the user to send and receive visual advisory and callback messages Users may select from six canned messages i e IN A MEETING OUT O...

Page 42: ...quipped with a Status Lamp to aid in user operations The lamp is dual color and indicates various modes of operation Messages Voice Messages Waiting Incoming calls distinctive for CO and intercom in u...

Page 43: ...del Telephone features 14 programmable Feature DSS buttons dual color LED Headset Jack 8 fixed feature keys Mute Speaker Hold Transfer Conference Feature Volume Up Volume Down and one Status Bar type...

Page 44: ...ature Code or Directory Number These buttons may be assigned for either system features operations or CO line access operations The DSS Console may be mounted in two positions Lower Profile Desk Posit...

Page 45: ...employees know when a new voicemail has been received The Emerald ICE HD Voicemail card provides a feature rich 8 port voice messaging system featuring 180 hours of message storage Capable of handling...

Page 46: ...programmed as associated to a CO line Music on Hold or Paging or dialed by an extension to actuate the contact Conference circuits 8 4 party conference circuits DISA circuits Any number of CO lines ma...

Page 47: ...g 8 Internal Page Extension Groups 1 External Page Port 1 Internal All Call 1 System Internal External All Call Speed Dialing 1000 total bins dynamically allocated 200 bins at default allocated for sy...

Page 48: ...0 digits per entry Day and Evening COS assignable per entry per CO Line and Extension Forced Verified Account Codes 600 codes 2 8 digits max each assigned a COS Call Pick Up Groups 8 Extension Groups...

Page 49: ...uivalence Number 1 5 CO Line Signaling DTMF amplitude 5 dB 7 dB 2 dB approx 2 Vpp Pulse Dialing ratio 60 40 10 PPS Music source Background Music 0 dBm at 600 ohm enter impedance 1 8th inch phono jack...

Page 50: ...in linear feet of cable from KSU to SLT 26 AWG 195m 650 ft 24 AWG 594m 1950 ft 22 AWG 476m 1586 ft Signaling Data DTMF Dialing mode Frequency deviation 1 Rise time 3ms Duration of DTMF signal program...

Page 51: ...SLT bell follows ring cadence of Ring Scheme selected Distinctive 1 Distinctive 2 Distinctive 3 Distinctive 4 SLT Frequency Cadence Intercom Ringing Scheme 0 N A 1 second On 3 seconds Off Scheme 1 N...

Page 52: ...g 18 CO lines 22 stations 18SLT or 2464 including 24 CO lines 46 stations 18SLT or 2852 including 24 CO lines 4 VoIP channels 46 stations 6 SLT or 4052 including 12 CO lines 24 T1 PRI channels 4 VoIP...

Page 53: ...nsion MSU 610 2 i e 6CO 10EKT 2SLT 6CO Board 6CO 12EKT Board 12EKT 4SLT Board 4SLT VoIP Gateway 4 Channels 610 2 Default 1 616 1 1 620 1 2 624 1 1 628 1 1 1 632 1 1 2 1212 1 1 1216 1 1 1 1220 1 1 2 12...

Page 54: ...VoIP Gateway provides four more ports for the user to make VoIP calls through the Internet simultaneously 2 Second Cabinet Maximum equipped to use 6 boards base board is included by default for PCB in...

Page 55: ...Configurations Configuration CO Extension 6CO Board 6CO 12EKTBoard 12EKT TI PRI Board 24 Channels 4SLT Board 4 Analog 6CO 1 12CO 2 4SLT 1 8SLT 2 12EKT 1 24EKT 2 604 1 1 608 1 2 612 1 1 616 1 1 1 620...

Page 56: ...System Design 2 2412 1 1 2416 1 1 1 2420 1 1 2 2424 2 1 2428 2 1 2432 2 2 3004 1 1 3008 1 2 3012 1 1 3016 1 1 1 3020 1 1 2 3024 1 2 3028 1 2 1 3032 1 2 2 Configuration CO Extension 6CO Board 6CO 12EKT...

Page 57: ...nsumption Table Condition Cabinet s Max Watts Min Watts KSU 1 610 2 B CCB 150 10 Required AC power KSU 2 BASE B Only 150 5 Power consumption per EKT phone set KSU 1 2 2 Hands free 1 5 Idle 1 5 Off hoo...

Page 58: ...blocks modular jacks etc 3 Run Emerald ICE extension cable wiring for EKT DSS consoles and analog devices FAX machines modems etc from the MDF to each location Wiring topology is referred to as star w...

Page 59: ...ions of the KSU s from the Emerald ICE 66M1 50 blocks to the USOC termination point for CO lines to be connected to the system and station cables for extensions to be connected to the system Whenever...

Page 60: ...ation to minimize cable run length Terminal Equipment connected to the system must not exceed specified limits see Specifications The location selected should not expose the KSU to direct sunlight hig...

Page 61: ...s Never touch non insulated telephone wires or terminals unless the tele phone line has been disconnected at the network s interface Use caution when installing or modifying telephone lines Tools and...

Page 62: ...Locate the Telco provided CO Centrex lines at the DEMARC Demarcation and extend them to the MDF location 4 Locate a suitable known good earth ground preferably within 10 feet of the MDF and route a 10...

Page 63: ...nt that return shipment is required Mounting the KSU Follow these instructions to mount the KSU 1 Select a suitable location for the KSU1 considering that the expansion KSU2 may be installed at the sa...

Page 64: ...plate as a guide mark the two 2 mounting screws locations on the TMB for he mounting position preferred 3 Pre drill two 2 screw holes and install the two pan head No 10 screws supplied into the backbo...

Page 65: ...ropriate spacing should be considered for the swing of the cover such that it can be opened sufficiently to perform work inside the cabinet It is very important that the KSU be correctly mounted to al...

Page 66: ...xternal battery back up source is optional Use the chart of Power Consumption of Components Installed in the Specifications section to determine the required battery supply necessary to maintain syste...

Page 67: ...KSU to the 66M1 50 blocks for termination and jumper wiring there The installer has choices when completing these connections and it is left to the installer s discretion to use the most suitable indu...

Page 68: ...e been made The panel is required to be in position to comply with FCC regulations The 66Ml 50 is split into a left half and right half for wiring terminations Each row is conductive between the left...

Page 69: ...tallation 3 66M1 50 Pinouts Emerald ICE boards equipped with 25 pair AMP type cable connectors are KSU1 610 2 Board 12EKT KSU2 Base Board Refer to the charts on the following pages for pinout designat...

Page 70: ...Emerald ICE Installation Programming Maintenance Manual 3 13 Installation 3...

Page 71: ...3 14 Emerald ICE Installation Programming Maintenance Manual Installation 3...

Page 72: ...on is included with the Documentation CD and RMP Installer supplied with the KSU Insert the CD into a PC and a menu of selections will be generated The CD s autorun feature will display a menu of choi...

Page 73: ...our PC must be connected with the Emerald ICE via a Straight 9 Pin Connector Cable which connects on the top of the CCB Board to a COM port on your PC After installing the RMP application and connecti...

Page 74: ...3 17 Installation 3 1 Verify that the KSU power is OFF 2 Verify that the jumper pins on JP7 are in the Cold position 3 Power up the KSU and wait 10 seconds 4 Power down the KSU and move the JP7 pins...

Page 75: ...eluxe Telephones For a Standard telephone a dial tone will be heard 7 Enter the RMP programming mode and select RP Remote Control and perform a Software Cold Start It should be approximately 30 second...

Page 76: ...d indicates the status of the main system processor During the first power up sequence Cold Start strap moved to Normal position default data factory program is loaded A series of flash rates occur du...

Page 77: ...3 20 Emerald ICE Installation Programming Maintenance Manual Installation 3...

Page 78: ...the RMP Remote Maintenance Programming application on a PC Programming with a Deluxe Model Telephone is accomplished using a specifically applied series of key entries used in conjunction with the di...

Page 79: ...one set begins by accessing the programming database Follow the procedures outlined in the illustration below to access the Emerald ICE Deluxe telephone programming features Once the password has been...

Page 80: ...ate Call Handling Programming Calls Outgoing This would represent outgoing call programming The following table indicates the types of programming indicated by the first 2 digits in any given programm...

Page 81: ...rogrammable Emerald ICE features loaded onto the system and executed in conjunction with the system software The application features easy to use submenus featuring check boxes drop down lists radio b...

Page 82: ...g Untitled if the RMP is invoked without a file name The active file name will replace Untitled once it has been saved and given a new name When the application is run it opens a new document therefor...

Page 83: ...of each of the submenus The RMP Main Menu tree with the main submenus is shown below in Figure 4 3 Figure 4 3 RMP Menu Hierarchy The main programming submenus are accessed from either the Remote Prog...

Page 84: ...s are shown below in Figure 4 4 Basic descriptions and general usage for each of the subscreens shown below are provided in the subsections herein The specific programming instructions are provided wi...

Page 85: ...nance features of the Emerald ICE These programming screens are shown below in Figure 4 5 Basic descriptions and general usage for each of the subscreens shown below are provided in the separate subse...

Page 86: ...Select Connect on the RMP Menu Bar A Password entry screen will appear as shown below 4 Enter a password in the diaglogue box and click the OK button The default password is 8 spaces The following wi...

Page 87: ...Select a Baud Rate for communications using the Baud Rate drop down list 9 Enter a 10 digit Modem Telephone Number in the Number field 10 Click on the Add to List button and the modem information wil...

Page 88: ...ll prompt you to save your changes to the Database Press N to abort changes and leave all data unchanged or Y to save changes If you selected Y for yes you will then be prompted File Exists Override I...

Page 89: ...4 12 Emerald ICE Installation Programming Maintenance Manual Basic Programming 4...

Page 90: ...t be programmed under a Feature DSS button on the Deluxe Telephone to be used with the Auto Record feature Outgoing call recording begins after the Call Duration Timer has expired Placing a call on ho...

Page 91: ...LLOW programming screen for the selected extension The display will show the current setting for Record Allow for this extension 3 Press the softkey beneath chgto select Y N Yes No Y will set this ext...

Page 92: ...n Call Forward choices All Forward all of your calls Busy Forward your calls when your telephone is busy Follow Me Forward calls at your extension to the extension where you are currently working conf...

Page 93: ...the extension 5 Press the Volume button v to return to the DB Item Select Screen Program the various system External Call Forward parameters 6 Enter 03 33 01 and press the softkey beneath save to adva...

Page 94: ...rward 1 Using the drop down list in the Extension field select an extension to program 2 Click on the ECF Operation checkbox to to enable or disable the External Call Forward features for the extensio...

Page 95: ...down lists for Service and Talk Time in the External Call FWD section of the programming window select the service mode for when you would like the External Call Forwarding programming to be active S...

Page 96: ...Day 0 for all Extensions Range is 0 7 Class of Service Night 0 for all Extensions Range is 0 7 Restriction Toll Restriction Interval 001 is set for all calls allowed and all COS 0 7 See Toll Restrict...

Page 97: ...the drop down list in the Extension field select an extension to program 4 Using the drop down lists in the Day Class and Evening Class fields select a Day Class COS and or an Evening Class COS for t...

Page 98: ...ons for CO Line Access 01 Extension No 23 01 16 2 Enter 01 Extension No 23 CO Line and press the softkey beneath save This advances to the LINE ASSIGNMENT programming screen for the extension and CO l...

Page 99: ...sion field select an extension to program 4 In the Line Access Assignment field double click the CO line extensions so that a Y is visible next to the line number for each line required for the extens...

Page 100: ...Deluxe Telephone Programming Features as described in Section 3 2 Program extensions for the ability to Receive answer CO Lines while ringing 01 Extension No 24 Co Line 2 Enter 01 Extension No 24 CO...

Page 101: ...sion to program 4 In the Receive Assignment field double click the CO line extensions that will be available for pickup by the extension selected so that a Y is visible next to the line number for eac...

Page 102: ...gs Extension Paging Group 1 Range is 1 8 System Application Numbering Plan EXT Page Group 400 408 Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Sectio...

Page 103: ...xtension field select an extension to program 4 Using the drop down list in the Paging Group field select a paging group for which you would like the selected extension to be a part of 5 Click on the...

Page 104: ...ephone Programming Features as described in Section 3 2 2 Enter 01 Extension No 03 then press the softkey beneath save This advances to the PICKUP GROUP programming screen for the selected extension 3...

Page 105: ...e toolbar to display the following window 3 Using the drop down list in the Extension field select an extension to program 4 Using the drop down list in the Pickup Group field select a Pick Up Group f...

Page 106: ...efault Settings N A Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 2 enter 01 Extension No 22 then press the softkey beneath save This adva...

Page 107: ...rogram 4 Using the drop down list in the DIR No Swapping field select a new directory number for this extension If this directory number was in use at another extension port that port is immediately r...

Page 108: ...re it can easily be tampered with or where user changes are not desirable Default Settings Extension ftr btn Disable is set to N Range is Y N Deluxe Telephone Programming 1 Access the Deluxe Telephone...

Page 109: ...drop down list in the Extension field select an Extension 4 Enable or disable feature button usage by clicking the checkbox in the Feature Button Disable field 5 Click on the Update button follow the...

Page 110: ...a busy CO Line or to a busy extension Default Settings N A Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 2 Enter 01 Extension No 11 to ad...

Page 111: ...the following window 3 Click on the Intrusion Active check box for the extension to be changed 4 Click on the Intrusion Accept checkbox for the Extension to be changed 5 Click on the Intrusion Tone c...

Page 112: ...ng 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 2 Enter 01 Extension No 07 then press the softkey beneath save to advance to the MONITOR CLASS programming screen for...

Page 113: ...Select the Monitor Class from the drop down list Monitor Class specifies who can Monitor this extension and who can this extension Monitor 0 Most Privileged 9 Least Privileged To Monitor another exte...

Page 114: ...y be programmed to actuate for that page as well In addition to this assign ment the External Paging Port can also be assigned to actuate with any of the system s 8 Paging Groups All Call Paging to ac...

Page 115: ...through 5 for other extensions Program External Pager to a Tenant Group and Paging Groups 6 Enter 04 12 1 01then press the softkey beneath save to advance to the TENANT GROUP programming screen 7 Pres...

Page 116: ...rocedures described in Section 3 3 on page 3 6 2 Select RP Extension from the toolbar to display the following window Program extensions into Paging Groups 3 Select an Extension from the drop down lis...

Page 117: ...isplay the following window This window is used to assign the page ports to a tenant group and to include them in one or more paging groups 6 Selecting the Tenant from the drop down list to set the va...

Page 118: ...s installed into the system platform RAD announcement space is allocated for each of the UCD Group Overflow and Re route Destinations This significantly reduces the cost and complexity of applying thi...

Page 119: ...g until PORT TYPE is displayed 4 Press the Hold button h to go to the select another extension screen 5 Enter the extension number to change then press the softkey beneath show 6 Press the softkey ben...

Page 120: ...drop down list in the Extension field select an extension to program 4 Using the drop down list in the Port Type field select VA as the Port Type for the Extension selected 5 Click on the Update butt...

Page 121: ...Y N Call Handling SMDR Call Output Outgoing Call is set to Y Range is Y N Call Handling SMDR Call Output Incoming Call is set to N Range is Y N Call Handling SMDR Call Output Account Code is set to Y...

Page 122: ...e Database Item Select Screen Program the SMDR Call Output Account Code 11 Enter 03 31 03 then press the softkey beneath save This advances to the ACCOUNT CODE programming screen for SMDR for Account...

Page 123: ...Extension from the toolbar to display the following window To program an extension for SMDR Output 3 Using the drop down list in the Extension field select an extension to program 4 Clicking on the ch...

Page 124: ...des click on the checkboxes next to the appropriate fields 8 Click on the Update button and follow the prompts to update the database changes Program the CIL Call Information Log serial port baud rate...

Page 125: ...for ideas on how to isolate system resources without invoking full isolated tenant operations Tenant Grouping allows for independent allocation of resource directory numbers Designated directory numbe...

Page 126: ...ne selected 6 Press the softkey beneath chg until the desired tenant group for this CO Line displays 7 Press the Hold button h to enter a new CO Line to program and repeat from step 6 or press the Vol...

Page 127: ...3 Using the drop down list in the Extension field select an extension to program 4 Using the drop down list in the Tenant Group field select the Tenant Group in which you d like the extension to be pl...

Page 128: ...Line field select a CO Line to program 9 Using the drop down list in the Tenant Group field select the Tenant Group in which you d like the CO line to be placed 10 Click on the Update button follow t...

Page 129: ...on each checkbox for which you d like allowable intercom calling between the Tenant Groups in the FROM TO column with the Tenant Groups to the right Checkboxes will be shaded and unavailable in those...

Page 130: ...ge is UCD V A Extension Application Uniform Call Distribution Members NULL Extension Port Type EXT Range is EXT V A VM Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features a...

Page 131: ...D Group 10 Press the softkey beneath show This advances to the first of twenty four members of this UCD Group 11 Use the softkey beneath back and the softkey beneath next to select the UCD Group Membe...

Page 132: ...ogram analog extensions as port type VA 3 Using the drop down list in the Extension field select an analog extension to program 4 Select a port type of VA in the Port Type field 5 Click on the Update...

Page 133: ...s the VA Group Click on the Members button This will display the UCD Members window as shown below 9 Using the drop down lists for any of the 24 possible UCD Members select the extension directory num...

Page 134: ...email system The conversation is recorded in your extension voice mailbox Default Settings N A Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Section 3...

Page 135: ...VM Auto Recording Member from the toolbar to display the following window 3 Using the drop down lists for each Member field select an extension to enable recording for that extension number A maximum...

Page 136: ...ion unique voicemailboxes Call Forward to extension voicemailboxes Default Settings N A Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 2 En...

Page 137: ...Members ii Press the softkey beneath next to continue programming the various call handling digits Prefix Suffix iii Press the Hold button h to return to the previous menu level or press the Volume b...

Page 138: ...v Press the Hold button h to return to the previous menu level or press the Volume button v to return to the DB Item Selection Screen or exit programming g Enter 06 02 Tenant Group 02 02 VM Table Pref...

Page 139: ...utton h to return to the previous menu level or press the Volume button v to return to the DB Item Selection Screen or exit programming j Enter 06 02 Tenant Group 02 02 VM Table Prefix Table CO Recall...

Page 140: ...ous menu level or press the Volume button v to return to the DB Item Selection Screen or exit programming m Enter 06 02 Tenant Group 03 VM Table Record Digit where 1 3 Tenant Group and press the softk...

Page 141: ...TIO TONE TIME programming screen i Press the softkey beneath chg until the appropriate Tone Time displays Times can be 60 90 120 or 150 milliseconds Tone time is the minimum duration of DTMF tones del...

Page 142: ...ort Type 3 Using the drop down list in the Extension field select the analog extension that you would like to be connected with voicemail 4 Using the drop down list in the Port Type field select VM fo...

Page 143: ...e drop down list in the Hunt Group field select the UCD Group to program as the Hunt Group usually 24 9 Click on the Members button to display the following 10 Using the drop down lists provided selec...

Page 144: ...am voicemail Hunt Group and Call Handling digits 13 Select Extension Application VM Table from the toolbar to display the following window 14 Using the drop down list in the VM Hunt Group field select...

Page 145: ...ne fields select a Tone Time and an Inter Digit dialing time in milliseconds Times can be 60 90 120 or 150 milliseconds Tone Time is the minimum duration of DTMF tones delivered to the voicemail analo...

Page 146: ...ll type outgoing or incoming or both Default Settings Extension Warning Tone N Range is Y N Extension Drop Call In N Range is Y N for each extension Extension Drop Call Out N Range is Y N for each ext...

Page 147: ...g screen 10 Press the softkey beneath chg to select the timer that governs how long the selected extension may be connected on an outgoing call before hearing a warning tone Available selections can b...

Page 148: ...iter 3 Using the drop down list in the Extension field select an extension on which to limit calls 4 Using the checkboxes in the Warning Tone Drop Call Out or Drop Call In fields make check the desire...

Page 149: ...button to display the following 9 Using the drop down lists for the Outgoing Call and Incoming Call fields select warning tone times in minutes in which a Warning Tone will be heard The extension with...

Page 150: ...cation is available per CO Line regardless of status of ringing mode Day Evening Alternate or Timed The line will forward to the predefined destination after the programmed CO Line Preset FWD timer ha...

Page 151: ...Valid entries are extension directory number 401 456 UCD Hunt Group Directory Numbers 230 253 or Virtual Directory Numbers 830 859 5 Press the softkey beneath save to store this new data 6 Press the...

Page 152: ...window Preprogram Call Forward a CO Line 3 Using the drop down list in the CO Line field select a CO line to forward automatically 4 Using the drop down list in the Pre FWD NoAns field select a destin...

Page 153: ...n extension to preprogram call forward 7 Using the drop down lists in the Predefine FWD field for either Wrong Number Busy or No Ans select a destination extension to forward calls to The line will fo...

Page 154: ...play the following 10 From the drop down list in the Hunt Group field select a Hunt Group to predefine for call forward or in this case Re Route 11 Using the drop down list in the Re Route Dest field...

Page 155: ...ion Toll Restriction Interval 001 is set for all calls allowed and all COS 0 7 See Toll Restriction for specific programming of the toll tables Deluxe Telephone Programming 1 Access the Deluxe Telepho...

Page 156: ...d select an Extension to program a COS for 4 Using the drop down lists in the Day Class and Evening Class fields select a COS for Day and Evening for the Extension selected Class of Service Day Range...

Page 157: ...nge is any available non conflicting Directory Number System Application CO Group Length 2 3 Range is 1 4 System Application CO Group Leading 2 80 yields 800 806 Range is any available non conflicting...

Page 158: ...press the Volume button v to return to the DB Item Select screen or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 Select RP CO Line from the menu b...

Page 159: ...k Abandon Time set at 600ms Range 50 1000ms Call Handling Hold Abandon Time set at 600ms Range 50 1000ms Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in...

Page 160: ...values Available selections are 50 1000 in increments of 50 milliseconds 8 Press the Volume button v to return to the DB Item Select screen or exit programming RMP Programming 1 Access the RMP using t...

Page 161: ...ion 7 Select RP Call Handling Timing from the menu bar to display the following window 8 Using the drop downlists in the Talk Abandon and Hold Abandon fields select the times in which you d like the E...

Page 162: ...e Day and Evening modes of operation No Predefined Call Forward destination is assigned for any CO Line see Call Forward CO Line Predefined Deluxe Telephone Programming 1 Access the Deluxe Telephone P...

Page 163: ...amming screen where the first of six possible Members destinations display 11 Press the softkey beneath chg to change the Evening assignment 12 Enter the directory number where Evening mode ringing fo...

Page 164: ...helpful when CO Lines are arranged into groups for specific call handling The Ring Type indication helps to identify the CO Line and the group to which it belongs Eight Ring Types 1 7 can be assigned...

Page 165: ...select a CO Line to program 4 Using the drop down list in the CO Ring Type field select a CO Ring Type The specific ring type assigned to the CO Line is the ring type heard when that CO Line rings 5...

Page 166: ...rammed settings ALT The Alternate mode is specific to use with the optional 4VAA Automated Attendant Module This mode redirects callers who have dialed 0 zero at the auto attendant prompt to a tempora...

Page 167: ...nging answering position 6 Enter the directory number for the ringing position extension 401 456 UCD 230 253 or Virtual number 830 859 7 Press the softkey beneath save to store this data 8 Press the V...

Page 168: ...ld select a CO Line to program 4 Using the drop down lists in the Day and Evening fields enter the directory number for the ringing position extension 401 456 UCD 230 253 or Virtual number 830 859 5 C...

Page 169: ...answering devices etc using the Pulse to DTMF Conversion feature Default Settings All CO Lines are assigned to signal in DTMF Tone mode Deluxe Telephone Programming 1 Access the Deluxe Telephone Prog...

Page 170: ...ng the drop down list in the CO Line field select a CO Line to program 4 Using the drop down list in the Dialing Type field select TONE or PULSE as desired 5 Click on the Update button follow the prom...

Page 171: ...This operation applies for Speed Dial Last Number Redial Saved Number Redial Memo Pad and Automatic Redial EMPTY Assignment reserved for CO lines equipped on the system but not connected to telephone...

Page 172: ...en and another CO Line number for programming or exit the program mode RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 Select RP CO Line from the menu bar to display t...

Page 173: ...0 has no specific ring type and follows Distinctive Ringing Extension settings Default Settings CO Line Ring Type 0 Range is 0 9 Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming...

Page 174: ...t in the CO Line field select a CO Line to program 4 Using the drop down list in the CO Ring Type field select a Ring Type to distinguish the ring type of the CO Line selected 5 Click on the Update bu...

Page 175: ...rs on hold that their call is still holding The Tone is a one second tone repeated every 4 seconds Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Secti...

Page 176: ...es to select are MC1 MC2 or TONE MC1 can be either the Internal synthesized music Green Sleeves or the External Music Channel source connected to JB2 Music1 on the CCB MC2 is an external music source...

Page 177: ...is still marked for Privacy thereby ensuring uninterrupted private conversations on those CO Lines Three extensions maximum may join a CO line conversation in progress Privacy Release utilizes the sys...

Page 178: ...e drop down list in the CO Line field select a CO Line to program 4 Enable or Disable the Privacy Release for the selected CO Line by clicking the checkbox in the Privacy Release field 5 Click on the...

Page 179: ...f whether the CO line ring assignment is allowed in programming Private Line programming will override CO Line Answer Position and CO Line Receive Assignments for that extension CO Lines designated as...

Page 180: ...To field select a Private To extension that the selected CO Lines can access If the associated Private CO Line appears on a Feature DSS button at other extensions the button will light when busy but t...

Page 181: ...6 32 Emerald ICE Installation Programming Maintenance Manual Phone Trunk Programming 02 6...

Page 182: ...ed You may program the alarm for one time or always When programmed for always the alarm will sound at the same time everyday The Alarm Clock feature code PGM p92 may be programmed under any programma...

Page 183: ...selections are 10 30 600 seconds 30 second increments 5 Press the Volume button v to return to the DB Item Selection Screen or exit programming RMP Programming 1 Access the RMP using the procedures de...

Page 184: ...ntenance Manual 7 3 Phone Call Handling Programming 03 7 4 Continue other programming or click on the Close button to close the window without making changes or click on the Update button and follow t...

Page 185: ...ckground Music channel MC1 will not recognize the System Reminder The music alarm will not play at an extension that is busy on a call handset or speakerphone or in Do Not Disturb DND mode Default Set...

Page 186: ...MM 24 hr format 4 Using the drop down lists in the Play Time field select a Play Time of up to 10 minutes Play Time dictates how long the music source will be played over each extension in the Tenant...

Page 187: ...ve a message Once the user has selected to monitor the caller they then have the option to leave the caller undisturbed leaving a message or to retrieve the caller from the voice mail box and be conne...

Page 188: ...f 10 20 60 seconds Monitor Time starts at the time the caller is connected to the user s voice mail box 4 Press the softkey beneath back or the softkey beneath next for other programming or exit progr...

Page 189: ...ion may not be staffed The optional 4VAA Automated Attendant card may be added to the Emerald ICE System It is installed inside of KSU1 and provides a maximum of 120 seconds of programmable voice anno...

Page 190: ...hg to change the RING_T TO ANS This timer sets the amount of time that a caller will hear ring back before the line is answered by the auto attendant The new answer delay time can be from 0 20 seconds...

Page 191: ...to be assigned to more than one function Therefore the Inquiry Code and DISA Codes must be considered when changing the Waiting Code 14 Enter the new WAITING COD digit and press the softkey beneath s...

Page 192: ...N for the selected tenant group displays 27 Press the softkey beneath chg to enter a new destination for the ALT Mode for this tenant group 28 Enter the appropriate Emerald ICE system directory number...

Page 193: ...not 37 Press the softkey beneath next The next database item Service and the current setting displays 38 Press the softkey beneath chg to select the appropriate operation mode for automated attendant...

Page 194: ...ports are in use and unavailable to handle the call Valid times are 10 90 seconds in 10 second increments 5 Click on the checkbox in the Drop No Dial field to specify that the caller will be automatic...

Page 195: ...Code Change the Answering Position settings 10 Since Answering Positions may be assigned as unique destinations per Tenant Group the system requires this entry now Using the drop down list in the Ten...

Page 196: ...ture Code PGM p78 can be programmed under a Feature DSS button on the Deluxe Telephone to be used with the Auto Redial feature If a Feature DSS button has been programmed for use with Automatic Redial...

Page 197: ...in Auto Redial are ATTEMPTS INTERVAL and WAITING TIME 5 When the item for change displays press the softkey beneath chg 6 ATTEMPTS will allow any number to be entered from 0 2 0 disables Auto Redial...

Page 198: ...field select the number of times to redial Selections can be from 0 2 attempts 0 disables Auto Redial 4 Using the drop down list in the Interval field select an interval in seconds of time between re...

Page 199: ...er the extension where calls are being forwarded is a Deluxe Telephone or single line telephone the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forwar...

Page 200: ...nsion selected 4 Press the Volume button v to return to the DB Item Select screen Program the various system External Call Forward parameters 5 Enter 03 33 01 and press the softkey beneath save This a...

Page 201: ...display the following window Program the extension for the ability to use External Call Forward 3 Using the drop down list in the Extension field select an extension to program for External Call Forw...

Page 202: ...Part 2 window as follows 7 Using the drop down list in the Service field select a Service mode in which to allow External Call Forward Selections can be Never Day Eve or Always 8 Using the drop down...

Page 203: ...ated directory number is dialed Calls that are forwarded to the Emerald ICE voicemail system via any extension call forward include special handling The extension directory number is sent to the VM sy...

Page 204: ...iate destination this may be an extension number or UCD Hunt Group number and press the softkey beneath save 6 Press the Volume button v to return to the DB Item Select screen Program the Predefined F...

Page 205: ...an extension to program for Call Forward Extension Predefined 4 Using the drop down list in the Wrong field select a destination extension for routing of calls when the user dials invalid extension d...

Page 206: ...ollowing window 9 Using the drop down list in the Predefined FWD Time field select a time in seconds before a call is forwarded to the predefined extension or voicemail Available selections are 6 30 s...

Page 207: ...r programming of local area code s and long distance prefix are required to assure accurate redial of CID numbers from the Caller ID Table Default Settings Call Handling CID Programming Code Internati...

Page 208: ...the local area code then the code required usually the same code as a prefix when this telephone number is dialed from CID memory 13 Enter 03 28 then press the softkey beneath save 14 Press the softk...

Page 209: ...ry Code of any 4 digits 5 In the Long Distance Prefix Code field enter a long distance prefix of any 1 digit Local Area Code programming Local Area Code Programming requires two entries The local area...

Page 210: ...splay the following 7 To dial outside of the local Area Code assign an Area Prefix Code to use when dialing The Area Prefix Code can be up to 5 digits 8 Continue other programming or click on the Clos...

Page 211: ...00ms Range 50 1000ms Call Handling Hold Abandon Time set at 600ms Range 50 1000ms Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 Program CO...

Page 212: ...ion talk mode Or 10 Enter 03 43 for Hold Abandon Call Abandon during on hold mode 11 Press the softkey beneath chg 12 Enter 50 1000 in increments of 50 milliseconds and press the softkey beneath save...

Page 213: ...the prompts and repeat steps 3 and 4 for other CO lines as necessary Program Call Abandon Timers as required to match the CO operation 6 Select RP Call Handling Timers from the menu bar to display the...

Page 214: ...so that entry into a conference is indicated with an alert tone or entered into without an alert tone It is highly recommended that all CO lines be set at the factory default for Call Abandon Y to opt...

Page 215: ...time in minutes that will allow the CO Line to be disconnected if Call Abandon is set to NO Available selections are 0 120 minutes in 10 minute increments 4 Press the Volume button v to return to the...

Page 216: ...to display the following window Program the Meet Me Conference Talk Time 3 Using the drop down list in the Meet Me Conf Talk Time field select a time in minutes that will allow the CO Line to be disco...

Page 217: ...at least one member is an extension of the Emerald ICE system The Emerald ICE extension that establishes a conference is the conference controller and may add and or delete members of the conference...

Page 218: ...rvised Talk Time 0 unlimited Range is 0 120 in 10 minute increments Call Handling Conference Tone Y Range is Y N CO Line Call Abandon Y Range is Y N Deluxe Telephone Programming 1 Access the Deluxe Te...

Page 219: ...Screen or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 Select RP Call Handling Timing from the menu bar to display the following window Program th...

Page 220: ...play the following window 6 Click on the checkbox in the Conference Tone field to enable or disable the Conference Tone Enabling the tone will allow a tone to be heard when members are added or remove...

Page 221: ...ntered matches that stored for the extension number entered Four DISA CO lines may be used simultaneously If more than four DISA CO lines are signaling for answer the subsequent calls will receive an...

Page 222: ...set to follow 0 Range is 0 7 Service is set to Always for all CO Lines Range is ALWAYS NEVER DAY EVE Talk Time is set to 5 minutes Range is 1 2 3 5 10 15 Deluxe Telephone Programming 1 Access the Del...

Page 223: ...dvance to DISA EVE COS 18 Press the softkey beneath chg until the desired COS displays This data item will determine which extension COS model to follow for DISA calls made into the system while the s...

Page 224: ...Select an Allowed Extension s COS by clicking on the checkboxes in the Allowed Ext s Class of Service field Program Individual DISA settings 5 Using the drop down lists in the DISA Line No field sele...

Page 225: ...hat caller is processed as an extension in terms of COS assigned to calls out bound which the caller makes Available selections are 0 7 9 Using the drop down list in the DISA Talk Time field select a...

Page 226: ...Time This timer is relevant only for analog interface voice processing systems connected to the Emerald ICE analog ports It is the minimum duration of DTMF tones delivered to the voicemail analog por...

Page 227: ...g ports It is the minimum duration of DTMF tones delivered to the voicemail analog port for voice processor call processing Available selections are 60 90 120 and 150 4 Using the drop down list in the...

Page 228: ...r a flash command from an on hook command where the user may go on hook then immediately off hook again to place a call There are two settings in the flash recognition timing the Start Time and the En...

Page 229: ...beneath show This advances to the START screen 4 Press the softkey beneath chg to select the Start Time to detect SLT hook flash Available selections are 60 100 1400 milliseconds in 100 millisecond i...

Page 230: ...to detect very fast operation of the hook switch but care should be taken when using low Start settings since the timing may allow line noise to trigger a flash command 4 Using the drop down list in...

Page 231: ...luxe Telephone display will show a to indicate the Flash code The Flash time is programmable from 100ms to 1500ms in increments of 100ms 1 10th of a second At a Deluxe Telephone when the flash code is...

Page 232: ...ay the following window 3 Using the drop down list in the CO Flash Time field select a CO Flash Time value This determines what flash timing will be presented to the telephone company central office w...

Page 233: ...is programmable from 100ms to 1500ms in increments of 100ms 1 10th of a second At a Deluxe Telephone when the flash code is dialed PBX Flash will be displayed temporarily Single line extensions must g...

Page 234: ...the drop down list in the PBX Flash Time field select a PBX Flash Time value that determines what flash timing will be presented to the host telephone system when the Emerald ICE is installed as a su...

Page 235: ...red lamp Pressing Hold h will place a conference on Exclusive Hold if you are the controlling party and you temporarily exit to add another party When a conference call is placed on Hold the steady l...

Page 236: ...Screen Program SLT Hold Recall 5 Enter 03 13 then press the softkey beneath save This advances to SLT H_RECALL programming screen 6 Press the softkey beneath chg until the desired SLT H_RECALL time di...

Page 237: ...llowing window 3 Using the drop down list in the Hold Reminder field select a timer in seconds to change the interval of this tone reminder This feature is in addition to Hold Recall An extension that...

Page 238: ...back to the extension that placed them on hold Available selections are 0 5 0 minutes 6 Using the drop down list in the Hold Recall EXT field select a timer in seconds to change the time that calls pl...

Page 239: ...e placed on System Hold after the Exclusive Hold time expires You will hear a tone alerting you that the timer has expired and the hold condition for that CO line changes to System Hold The green lamp...

Page 240: ...HOLD TIME displays The duration is programmable from 1 8 minutes The green lamp for that line at your telephone will flash fast and the red lamp will light steady at other extensions for that CO line...

Page 241: ...ty disconnect This is a useful network feature in busy office environments where the inside party accidentally presses the Hold ICM or Feature DSS button while expecting the outside line conversation...

Page 242: ...ime to determine when to release CO Lines 4 Press the Volume button v to return to the DB Item Selection Screen or exit programming RMP Programming 1 Access the RMP using the procedures described in S...

Page 243: ...elease Key is programmed this key can be used to clear any active condition Extension Alarm Clock mode etc with one touch Hotel Enable must be set to Y for Yes for these features to operate Default Se...

Page 244: ...ct RP Call Handling Feature Control from the menu bar to display the following window 3 Using the checkbox in the Hotel Enable field click on the checkbox to enable or disable the Hotel Enable feature...

Page 245: ...ognized the system automatically inserts a pause between that digit and the remaining digits for Last Number Redial system features An SLT Hook Switch Flash is a compensation timer that allows the pro...

Page 246: ...rt is connected to an Emerald ICE Trunk port specific digit s e g 9 are required to access the PBX Trunk The Emerald ICE system will automatically insert a pause between these digit s when redial feat...

Page 247: ...the Pause Time in seconds used with PBX Type CO Line ports using the drop down list When a PBX Line port is connected to an ICE Trunk port specific digit s e g 9 are required to access a PBX Trunk The...

Page 248: ...p and place a new call Yet this fast operation of the hook switch might be interpreted as a Hook switch Flash operation Considering these factors the Emerald ICE system provides for customization of t...

Page 249: ...that an analog SLT must flash the hook switch to be considered a valid flash hook request A hook flash that is shorter than this timer is considered a mistake no action is taken 4 Press the softkey be...

Page 250: ...hook switch to be considered a valid flash hook request A hook flash that is shorter than this timer is considered a mistake no action is taken Available selections are 60 100 1400 milliseconds 4 Usi...

Page 251: ...can be used to ensure more reliable interaction with remote voice mail and similar remote DTMF dial pad actuated devices At default DTMF duration is set to 70 milliseconds Default Settings Dialing Rat...

Page 252: ...th next to advance to TONE TIME 7 Press the softkey beneath chg to select the appropriate TONE TIME this time is also used for DTMF inter digit timing This is the system timing in milliseconds of dura...

Page 253: ...g signals Dial Pulse and DTMF modes use this timer Tone Time This is the system timing in milliseconds of duration of Tone DTMF signal generated by the system for each DTMF digit Break Time Break time...

Page 254: ...ansferred are subject to a unique transfer recall time Transferred calls that go unanswered at the destination will recall ring to the transferring party when this timer expires There are two recall t...

Page 255: ...idle at the time of the transfer Prior to the expiration of this timer the call is transfer ringing at the destination If the destination does not answer the ringing call the call will begin ringing a...

Page 256: ...destination that was idle at the time of the transfer Prior to the expiration of this timer the call is transfer ringing at the destination If the destination does not answer the ringing call the call...

Page 257: ...fter the warning tone is heard the call is disconnected automatically by the system The CO Line Call Limiter can be set for extensions on a per extension basis and according to call type outgoing or i...

Page 258: ...Y N Y will enable WARNING TONE DROP CALL OUT or DROP CALL IN for the extension selected 6 Press the Volume button v to return to the DB Item Select Screen and repeat steps 1 through 6 for other exten...

Page 259: ...drop down list in the Extension field select an extension to program 4 Using the checkboxes in the Drop Call Out and Drop Call In fields click on the checkboxes to enable or disable Drop Call Out and...

Page 260: ...button to display the following 8 Using the drop down lists in the Outgoing Call and Incoming Call fields select the time in minutes in which a warning tone will be heard for incoming and outgoing cal...

Page 261: ...7 80 Emerald ICE Installation Programming Maintenance Manual Phone Call Handling Programming 03 7...

Page 262: ...ay be designated in each tenant group for common sharing of incoming CO line calls or load sharing during peak traffic periods The attendant s extension password allows for control of the system servi...

Page 263: ...directory numbers can be assigned as tenant group attendants Extensions that are programmed as Attendant for another Tenant Group or Alternate Attendant cannot be programmed as the attendant 4 Press t...

Page 264: ...t to display the following Program Attendant Extension 3 Click on one of the Tenant Group numbers in the Tenant field to assign the Attendant and Alternate to the Tenant Group 4 Using the drop down li...

Page 265: ...s may be added to the system Each requires its own dedicated digital port and therefore reduces the number of Deluxe Telephones that can be connected to the system on a one to one basis Any digital ex...

Page 266: ...key beneath chg to enter the new DSS Console directory number the extension number of the digital port to which the DSS Console is connected 7 Press the softkey beneath save 8 Press the softkey beneat...

Page 267: ...s Description The Attendant Extension DSS Console has 60 buttons that may be programmed for any of the available Emerald ICE system directory numbers Forty eight of the sixty buttons have dual colored...

Page 268: ...e Key Display area of the window click on a DSS Key number in the Key No column The Directory Type and Dir No are displayed to the right for the Key No selected 5 In the Programming Area of the window...

Page 269: ...401 Attendant Tenant Group 2 and 3 is set to Null none Attendant Alternate Tenant Group 1 2 and 3 is set to Null none Deluxe Telephone Programming 1 Access the Database Item Selection Screen using the...

Page 270: ...o display the DSS console s assigned to operate with the extension This is display information only and cannot be changed in this programming parameter 10 Continue to press the softkey beneath next un...

Page 271: ...tabase item for the appropriate tenant group Use the following table for Index information 17 Press the Volume button v to return to the DB Item Selection Screen or exit programming RMP Programming 1...

Page 272: ...provided to customize the appearance of the line identifier in the telephone display when the CO Line is in use This labeling can assist users when handling CO Line calls by orienting the line to its...

Page 273: ...g DSS to display the following 3 Click on a Directory Number in the Dir field The Dir will appear in the Programming Area of the window with the default CO Line name beside it 4 Enter a new CO Line na...

Page 274: ...S Consoles 12 maximum DSS Consoles can be assigned in the Emerald ICE system DSS Consoles can be programmed with numbering plan directory numbers only No Feature access codes can be programmed on DSS...

Page 275: ...source DSS Allocation from the menu bar to display the following window 3 Click on the DSS Unit Number in the Display Area The Dir No and DSS Owner information will appear below in the programming are...

Page 276: ...ntenance Manual 8 15 Phone System Resource Handling 04 8 6 Continue other programming or click on the Close button to close the window without making changes or click on the Update button and follow t...

Page 277: ...ection 3 2 Program User Password Length 2 Enter 04 04 01 and press the softkey beneath save to enter the LENGTH programming screen The current User Password Length displays 3 Press the softkey beneath...

Page 278: ...v to return to the DB Item Selection Screen or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 From the toolbar select RP Resource User Names and Pas...

Page 279: ...programming The names may consist of upper and lower case letters and numbers and various special characters as provided by the Enhanced Lettering Scheme feature selection The programmed Extension Us...

Page 280: ...ad 0123456789 are used to enter alphanumeric labels for extension ports Example Press the 5 key twice for the letter K 4 Press the Volume button v to return to the DB Item Selection Screen or exit pro...

Page 281: ...there may be a need to use a loud or high gain ringing device This allows control of an optional collateral loud ringing device The device is connected to the contact as a trigger When the ringing oc...

Page 282: ...ontact is to be used as LBC press the softkey beneath next to the CO Line Group s that will cause the contact to operate 5 Press the softkey beneath chg to activate deactivate the LBC for each CO Line...

Page 283: ...ul in noisy environments M S 1 Music Source 1 control contact Can be used to activate message on hold M S 2 Music Source 2 control contact Can be used to activate message on hold devices connected to...

Page 284: ...d Message Outgoing Message 1 Call Operator Preprogrammed Message Outgoing Message 2 Call Home Preprogrammed Message Outgoing Message 3 Call School Preprogrammed Message Outgoing Message 4 Visitor Wait...

Page 285: ...Item Selection Screen or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 From the toolbar select RP Resource Preprogrammed Message to display the fol...

Page 286: ...essage 3 Gone for the day Preprogrammed Message Premises Message 4 In a meeting Preprogrammed Message Premises Message 5 Out of office Preprogrammed Message Premises Message 6 On vacation Deluxe Telep...

Page 287: ...described in Section 3 3 2 From the toolbar select RP Resource Preprogrammed Message to display the following 3 Change the appropriate Premises Message 0 9 A Z a z or Space can be used as characters 4...

Page 288: ...number is set to 400 Built in Modem Baud Rate is set to 2400 Deluxe Telephone Programming 1 Access the Database Item Selection Screen using the procedures in Section 3 2 2 Enter 04 13 Then press the...

Page 289: ...the RS232 ports are configured here 4 Select the Built in Modem DIR NO from the drop down list This is the directory number used to access the modem E g calling into the Emerald ICE system from a rem...

Page 290: ...CE modem Auto Log Off is set to determine how long an Emerald ICE connection will stay connected before automatically being terminated Log On Again is set determine how long the Emerald ICE system wil...

Page 291: ...60 4 Press the softkey beneath next to advance to the LOG ON AGAIN screen 5 Press the softkey beneath chg to change the LOG ON AGAIN timer until the desired time displays This security data item prohi...

Page 292: ...tion General Settings to display the following To program Auto Log Off and or Log On Again 3 Using the drop down lists in the Auto Log Off Time and Log On Again Time fields select a value for each fie...

Page 293: ...he drop down list in the DIR NO field select an extension number that will be used as a direct extension with the Modem 7 Using the drop down list in the Baud Rate field select a baud rate that will b...

Page 294: ...line or you may let the system automatically select the line The Emerald ICE system can be programmed to allow System Speed Dial Numbers to override Toll Restriction settings both CO Line and Extensio...

Page 295: ...IDUAL Speed Dial numbers screen 4 Press the softkey beneath show to change an extension s speed numbers assignment 5 Enter the extension number at the SHOW EXT screen to change assignments 6 Press the...

Page 296: ...Tenant Group System Speed List 19 Press the softkey beneath chg to decrease the number of allocated speed dial numbers in increments of 50 20 Press the softkey beneath next to advance to the SHOW TEN...

Page 297: ...30 Press the softkey beneath next and enter the next speed dial number to change and follow the conventions above Or 31 Press the Hold button h to exit this programming and return to the previous men...

Page 298: ...ed dial number in the Speed Dialing No field 7 Click on to associate the Speed Dialing No with the DIR 8 Repeat steps 3 through 7 to program other extension numbers or continue to step9 Program SPD No...

Page 299: ...8 38 Emerald ICE Installation Programming Maintenance Manual Phone System Resource Handling 04 8...

Page 300: ...for the duration of consecutive use at this extension This new Class may itself have some level of restriction Six Hundred Entries are possible in the Account Code Table per Tenant When an Account Co...

Page 301: ...e length displays The Account Code LENGTH can be from 2 to 8 digits Press the softkey beneath save after entering a new LENGTH 5 Press the softkey beneath next to advance to the account code PSWD prog...

Page 302: ...y beneath next to continue programming other account codes or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 From the toolbar select RP Toll Restrict...

Page 303: ...h the dialing extension s COS or CO Line COS the call is denied This calling COS criteria can be applied to local calls long distance calls and specific numbers that are considered allowed in areas wh...

Page 304: ...triction Digit Interval Extension CO Line Day Eve COS 0 Y Range is Y N Restriction Toll Restriction Digit Interval 002 100 Extension CO Line Day Eve COS 1 7 N Extension Day Eve Class Of Service 0 Rang...

Page 305: ...e appropriate CLASS to change displays 13 Toggle the softkey beneath chg until the appropriate setting Y N displays 14 Press the Volume button v to return to the DB Item Select Screen Program Extensio...

Page 306: ...ribed in Section 3 3 2 From the toolbar select RP Toll Restriction Call Discrimination Table to display the following 3 Using the drop down list in the Tenant field select a Tenant Group to program Pr...

Page 307: ...rogramming 05 9 Program CO Lines for the COS to follow X Click on the Apply Button to apply the programming X Click on the Close button to close the window without making changes or click on the Updat...

Page 308: ...up functions such that calls to the group or calls transferred to the group are routed to the group members beginning with the first member every time That is the first Member of a Linear UCD Group wi...

Page 309: ...The Destination can be an extension responsible for handling calls that remain in queue too long or a voice announcement device Recorded Announcement devices can be used to play recorded messages to c...

Page 310: ...Ring Assignment When the Emerald ICE voicemail system is installed it uses UCD Group 24 Therefore this UCD Group is not available for any other purpose when the ICD voicemail system is equipped Defau...

Page 311: ...d press the softkey beneath show This advances to the TENANT programming screen 5 Press the softkey beneath chg to select the Tenant number to which this UCD Group is to be associated 6 Press the soft...

Page 312: ...24 04 UCD Group select Hunting Method 28 Press the softkey beneath chg to select the Hunting Method for this UCD Group 29 Press the softkey beneath next 30 Enter 06 01 01 24 05 UCD Group enter No Ans...

Page 313: ...nter an appropriate Overflow 2 Destination 53 Press the softkey beneath save 54 Press the softkey beneath next 55 Enter 06 01 01 24 10 UCD Group select Overflow Count 56 Press the softkey beneath chg...

Page 314: ...st in the Hunt Group field select a UCD Hunt Group to program Available selections are 1 24 4 Usging the drop down list in the Attribute field select an attribute Available selections are VA Voice Ann...

Page 315: ...all available members ring 11 Using the drop down list in the No Answer Timer field select the time to advance a call from one UCD Group Member to the next when the ringing member does not answer the...

Page 316: ...that the Overflow Count counter expires this call is routed to the programmed Reroute Destination 17 Using the drop down list in the Re Route Dest field enter the number of times that Overflow 2 Desti...

Page 317: ...Manual or Emerald ICE HD Voicemail Installation Maintenance Manual for specific details Using voicemail greatly enhances the use of the Emerald ICE system Features accessible when voicemail is instal...

Page 318: ...ess the softkey beneath next 9 Repeat steps 2 through 8 to program all voicemail ports as member of this UCD Group 10 Press the Volume button v to return to the DB Item Selection Screen 11 Enter 06 02...

Page 319: ...o the PREFIX TABLE BUSY FWD programming screen for the selected Tenant Group 30 Press the softkey beneath chg to enter the required digits to identify this call as forwarded from this busy subscriber...

Page 320: ...fix 48 Press the Volume button v to return to the DB Item Selection Screen 49 Enter 06 02 1 3 02 02 and press the softkey beneath save This adanvces to the PREFIX TABLE CO RECALL programming screen fo...

Page 321: ...rding in this subscriber mailbox 66 Press the softkey beneath save 67 Press the softkey beneath next to continue programming the various call handling digits Prefix Suffix 68 Press the Volume button v...

Page 322: ...ne Time is the minimum duration of DTMF tone delivered to the voicemail analog port for voice processor call processing Available selections are 60 90 120 150 milliseconds 81 Press the softkey beneath...

Page 323: ...RP Extension to display the following Program Extension Port Type 3 Using the drop down list in the Extension field select an extension to program 4 Using the drop down list in the Port Type field se...

Page 324: ...ing 7 Using the drop down list in the Hunt Group field select the UCD Hunt Group to program as the VM Hunt Group usually 24 8 Click on the Members button to display the following 9 Using the drop down...

Page 325: ...gits 11 From the toolbar select RP Extension Application VM Table to display the following On the Emerald ICE System the default Hunt Group for Voicemail is 24 Directory number 253 Program voicemail D...

Page 326: ...y superior to that of a regular analog integration When the flash based voicemail card is added to the Emerald ICE system the digital interface has the advantage of adding up to eight ports of voicema...

Page 327: ...the DB Item Selection Screen 7 Enter 06 02 Tenant Group 01 and press the softkey beneath save This advances to the VOICE MAIL programming screen for the selected tenant group usually 1 8 Press the sof...

Page 328: ...EETING The code that identifies this call as a direct ringing CO Line into the voicemail system Preceeds trunk number g CO RECALL The code that identifies this call as a CO Line Recall Preceeds trunk...

Page 329: ...mbers area select up to 24 members to include in the Voicemail Hunt UCD Group 6 Click on the Close button and follow the prompts to return to the Extension Application UCD Parameters window Program Vo...

Page 330: ...then to the defined tertiary CO Line group Special handling of calling is accommodated with Delete Digits and Insert Digits to actuate any CO Line specific call handling required on the secondary and...

Page 331: ...E DIGITS screen for this Alternate Route selection If it is necessary to delete digits from the dialed digits when calls are routed to this alternate put in the number of digits to delete here 8 Press...

Page 332: ...number of the Trunk Route that shouuld be used of this trunk route is busy Available selections are 00 08 5 Using the drop down lists in the Delete Digits fields for Alt Route 1 and Alt Route 2 select...

Page 333: ...he user Digits should be 0 1 9 16 digits max Note that the Delete Digit function is performed first that is after the first x number of digits are deleted as specified in Delete Digits the Inserted Di...

Page 334: ...CO Line Application Fax Detection Fax Destination set to None for CO Line directory numbers 705 711 717 and 723 Range is any analog extension port directory number Deluxe Telephone Programming 1 Acce...

Page 335: ...field This item will appear below in the Fax Line field 4 Using the drop down list in the Fax Detection Single Line Port field select a Single Line Port to use to route an incoming fax transmission t...

Page 336: ...drop down list in the Fax Ring Time field select a ring time in seconds within which the system will wait for a fax tone to be received If the fax tone is not received within this programmed time the...

Page 337: ...he Hunting Method determines the order that the trunks in a trunk route will be selected for outgoing calls Typically this order will be from the last trunkline to the first trunkline hence SEQL Seque...

Page 338: ...cation Trunk Route Settings from the toolbar to display the following window 3 Enter the PBX Code in the PBX Code field for the CO Group to be changed The PBX Code determines what a user dials on this...

Page 339: ...using the Directory Number Swapping utility if the operation is to access CO Line Group 2 using the directory number 9 Default Settings N A Deluxe Telephone Programming 1 Access the Database Item Sele...

Page 340: ...tion 3 3 2 Select RP C O Line Application CO Line Group Setting from the toolbar to display the following window 3 Using the drop down list in the CO Route field select a CO Line Group Number 1 8 4 Us...

Page 341: ...11 12 Emerald ICE Installation Programming Maintenance Manual Phone Extension Application Programming 07 11...

Page 342: ...hour mode Default Settings The default setting is 12 hour mode Deluxe Telephone ProgrammingT 1 Access the Deluxe Telephone Programming Features as described in Section 3 2 2 Enter 08 03 then press th...

Page 343: ...the procedures described in Section 3 3 2 Select RP System Application General Settings from the toolbar to display the following window 3 Click on the radio button for the Hour Mode desired 4 Click o...

Page 344: ...erations Default Settings Hour Mode set at 12 Range is 12 24 System Time Year 99 Range is 0 99 System Time Month JAN Range is JAN DEC System Time Day 1 Range is 1 31 System Time Weekday FRI Range is S...

Page 345: ...return to the DB Item Selection Screen or exit programming RMP Programming The only System Timer function that can be set using the RMP is the Hour Mode Feature All other System Timers are programmed...

Page 346: ...Mode for Automatic CO Line Ringing When programming Time Service Mode switching the enter time represents the time of day that the service mode will change to the associated Service Mode Default Setti...

Page 347: ...this data Or 7 Press the softkey beneath next to select the Service Mode for which a time schedule must be entered The data items that can be changed are NOON START NOON END NITE START NITE END 8 When...

Page 348: ...tive in the End column for each Tenant Group The times should be entered in 24 hour format The settings of the service switching are based on the days of a week That is on each day of a week each tena...

Page 349: ...hat doesn t have the outside line appearing on a button or doesn t have CO Line Receive programmed may still answer the ringing line by the Call Pick Up procedure The Call Pick Up feature code may be...

Page 350: ...hat should be copied COPY FROM 4 Enter the CO Line directory number of the CO Line that has been programmed for copying to other CO Lines and press the softkey beneath save The system prompts for the...

Page 351: ...CO Line Group directory number where the source data is to be copied COPY TO 11 Enter the CO Line Group directory number 9 800 806 where the copy data should be stored and press the softkey beneath sa...

Page 352: ...dual and Group Individual CO Line directory numbers 700 756 Group CO Line directory numbers 748 755 These are performed using the Individual one at a time programming method Thus the Copy button must...

Page 353: ...correct Pick Up Group to associate them with other extensions to receive this copy Default Settings N A Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as described in...

Page 354: ...irectory number and press the softkey beneath save This advances to the COPY TO screen 10 Enter a Pickup Group directory number associated to the extensions where this data is to be copied then press...

Page 355: ...IR No to copy for both Individual and Group Individual Extension numbers 401 472 Pickup Group numbers 260 267 These are performed using the Individual one at a time programming method Thus the Copy bu...

Page 356: ...ing Scheme There are 10 choices of ring schemes that can be selected Default Settings Ring Scheme 3 Range is 0 9 Deluxe Telephone Programming 1 Access the Deluxe Telephone Programming Features as desc...

Page 357: ...ection 3 3 2 Select RP System Application General Settings from the toolbar to display the following window 3 Using the drop down list in the Ring Scheme field select the desired Ring Scheme Available...

Page 358: ...essage on Hold or other source for the system Music On Hold and Background Music option Note It is the users responsibility to adhere to all applicable copyright laws and any other music source restri...

Page 359: ...Screen or exit programming RMP Programming 1 Access the RMP using the procedures described in Section 3 3 2 Select RP System Application Numbering Plan from the toolbar When the RP System Application...

Page 360: ...Call Page The External Page access code may be programmed on any feature button Default Settings Numbering Plan 4 External Pager is set to 820 Range is any available nonconflicting directory number De...

Page 361: ...the procedures described in Section 3 3 2 Select RP System Application Numbering Plan from the toolbar When the RP System Application Numbering Plan Part 1 window is displayed click on the More button...

Page 362: ...on Although the directory number structure flexibility is provided primarily for system port resources some feature access also can be customized E g Account Code Paging Groups and Speed Dial Flexibil...

Page 363: ...ey beneath chg to allow an entry into this item 9 Enter the LEADING digit s to be assigned to this system resource and press the softkey beneath save 1 2 3 4 5 6 7 8 Extension Dir 3 4 NULL NULL NULL N...

Page 364: ...Numbering Plan item to be changed displays 11 Repeat the steps 6 10 above for all Numbering Plan items to be changed Refer to Tables 11 1 and 11 2 below for information on Numbering Plan capabilities...

Page 365: ...kup Group Length field select a length for the the Extension Pickup Group number The length can be 1 4 digits 4 Enter a Leading value for the Extension Pickup Group number in the Leading 1 2 and 3 fie...

Page 366: ...rald ICE feature this valuable identification feature if subscribed from the local telephone company will greatly enhance the way outside callers are handled The LCD enhances many system features as w...

Page 367: ...e displayed as well as the active system service mode Day Eve Alt Feature Code PGMp 0 Description Attendant Administration Administration is used to set or modify the features Service Mode Day Noon Ev...

Page 368: ...enu 4 Press the softkey beneath next The Administrative item AUTO_A MESSAGE displays To change Auto Attendant Messages 1 Press the softkey beneath show 2 Press the softkey beneath back or the softkey...

Page 369: ...The Administrative item TEMPORARY MODE displays To change Temporary Mode Temporary Mode is available for special circumstances that may arise such as holidays and bad weather days so that callers can...

Page 370: ...30 Press the softkey beneath back or the softkey beneath next to program another extension 31 When finished making changes exit Administration by pressing the s button twice Or return to the previous...

Page 371: ...Manual User Programming 13 locations 500 and 501 enter into location 500 123 456 7890 PGM 1 501 the soft key beneath save where 501 is the second speed number location Enter into 501 123 456 7890 123...

Page 372: ...erald ICE extension and you press an outside line button the intercom call will be placed on Exclusive Hold You do not need to press Hold unless you want to place a call on System Hold Default Setting...

Page 373: ...escription This feature allows you to access a specific outside line or intercom ICM automatically when you lift the handset or press the On Off speakerphone button on a Deluxe Telephone A line will n...

Page 374: ...h save is pressed 10 Lift the handset to access the selection Operational Notes The system will not allow invalid directory numbers to be programmed dur ing setup When a CO Line or CO Line Group is pr...

Page 375: ...n use Call Forward Operational Notes The lamp may have more than one indication flashing or steady at one time as features are utilized in the system Both colors of LED green and red may be lit at the...

Page 376: ...at the extension An External music source is required While the extension is idle enter the music channel you want to monitor 800for Music Channel 1 801for Music Channel 2 Enter the same number again...

Page 377: ...Cold Start position with the KSU AC power turned off the memory back up battery is removed from the volatile memory circuit This option strap condition is used only to initialize the system database a...

Page 378: ...n until AC power is restored or the UPS battery voltage reaches minimum voltage thresholds and is automatically disconnected to avoid battery damage The UPS system battery operation time is dependent...

Page 379: ...DSS call button for quick transfer of calls or intercom calling Default Settings N A Operation 1 Press PGMp3 2 Press the Feature DSS button that is to be programmed The current function displays 3 Pr...

Page 380: ...S function can be used to transfer calls to other extensions Each Deluxe Telephone has a default feature button mapping refer to the Description and Installation sections for additional default mappin...

Page 381: ...ging press PGMp Operational Notes If you press the softkey beneath del during the Call Back Alert ringing the Call Back will be cancelled and the LCD will display CBCK DELETE XXX Your extension will r...

Page 382: ...e access group number 9 700 756 You will hear busy tone and the display will read 2 Press the softkey beneath cbck Interactive Soft Button or Dial on the dial pad 3 You will hear a confirmation tone a...

Page 383: ...ing back Every extension may Call Back only one busy CO line at the same time The Call Back Alerting Ring Time is 10 seconds If the call back goes unan swered during the 10 seconds ring time the call...

Page 384: ...soon as the extension is available Default Settings N A Operation 1 Dial the extension number of the busy extension 2 If the dialed extension is in Tone Ringing Mode the display shows 3 If the extensi...

Page 385: ...Mp Operational Notes If you press the softkey beneath del during the Call Back Alert ringing the Call Back will be cancelled and the display will show To activate a Call Back at an extension that is i...

Page 386: ...ing on a per extension basis When enabled any outgoing CO line will be automatically timed and then dropped after the system Warning Tone time is exceeded This feature is normally used to control outg...

Page 387: ...n outside line call press PGMp73 or press pre programmed Feature DSS Button designated as CALL PARK if programmed 2 Dial the extension number where this call is to be parked or press the Feature DSS B...

Page 388: ...ion when that timer has elapsed Feature Code N A Description The Caller ID feature requires a Caller ID CID service subscription from the telephone company The Emerald ICE system will receive Type 1 C...

Page 389: ...n to return to the name display Operational Notes The center Soft Interactive Button can be used while active on a CO line call to momentarily view the idle extension display information time and date...

Page 390: ...sion is idle no active calls press the Caller ID CID Table code PGMp6 2 Enter the attendant extension password 3 Press show The display shows 4 Use thevbar up and down to go through the Caller ID Tabl...

Page 391: ...programming of local area code s and long distance prefix are required to assure accurate redial of CID numbers from the Caller ID Table If no name is delivered from the telephone company the number...

Page 392: ...busy extension The display shows 2 Press the softkey beneath next The bottom line on the display changes to 3 Press the softkey beneath camp The user of the busy extension hears the Camp On alert ton...

Page 393: ...light green and flash at a double wink rate at your telephone This lamping condition is referred to as I Use Indication the indication that you are using this CO Line Lamps for the same CO Line that y...

Page 394: ...one returns to an idle status Busy CO Lines may be queued for use See CO Line Queuing in Section 11 20 Feature Code N A Description CO Line Queuing allows a user to request use of a busy CO line When...

Page 395: ...K TO LINE XX momentarily and then goes idle Queue Callback Answer 3 When the CO Line queued becomes idle it will Callback ring the extension The display shows 4 The user may lift the handset press the...

Page 396: ...ettings N A Operation 1 Press PGMp69 2 The display shows the following screen to confirm the intention 3 Press go to invoke the operation 4 A confirmation tone will be played Operational Notes The fol...

Page 397: ...s emitted through the telephone speaker indicating that this dial pad button has been pressed This tactile response feature is either very desirable or disliked This feature code allows the function t...

Page 398: ...ging is set to 1 Range is 1 8 CO Ring Type is set to 0 for all CO Lines Range is 0 8 Operation 1 Press the Distinctive Ringing Tone code PGMp 7 The current Tone is heard and the setting displays 3 Pre...

Page 399: ...handset or use the speakerphone If you have assigned a button on your Deluxe Telephone specifically for Do Not Disturb that button will light whenever you activate the feature Default Settings Do Not...

Page 400: ...while your Deluxe Telephone is idle you can immediately divert an incoming tone ringing intercom call to the attendant by using the Do Not Disturb feature Forced Intercom Call Forward Any Feature DSS...

Page 401: ...with a call and a new call rings at your extension To cancel ringing for this call press a pre programmed Feature DSS Button designated as DO NOT DISTURB or press PGMp4 2 Do Not Disturb One Time is ac...

Page 402: ...peration Calling an Extension in Do Not Disturb 1 Place intercom call to the extension in Do Not Disturb You will hear Do Not Disturb tone and the display indicates the condition of the called extensi...

Page 403: ...nd review the following features LNR EMPTY SNR NO SAVED NUMBER MEMO NO SAVED NUMBER TELEPHONE LOCK N AUTO HOLD N PAGE RECEIVE Y BUSY RING Y HOTLINE TO NULL POSITION X XX XX TENANT GROUP X PICKUP GROUP...

Page 404: ...3 SMDR OUTPUT Y ICM MODE VC HF PR TN Default Settings N A Operation 1 Press PGMp 8 2 The display first shows the contents of LNR Last Number Redial 3 Use the right Interactive button next to advance t...

Page 405: ...depending on system programming Default Settings User Password Extension 401 is set to 9999 All other extensions are set to 0000 Range is any alphanumeric characters up to the allocated User Password...

Page 406: ...Buttons to factory settings 1 While the extension is idle press PGMp58 The display prompts for the password 2 Enter the extension password and then press show The display prompts for confirmation 3 P...

Page 407: ...ress PGMp 5 The display shows a Press dir to find a system Directory Number b Press pgm to find a system Feature Access Code c To find a Suffix Code press suffix The list displays digits dialed after...

Page 408: ...rogramming mode Default Settings N A Operation 1 Press PGMp 3 The display will show 2 Press the Feature DSS Button to view its contents code For example press button 1 lower left 3 Press the softkey b...

Page 409: ...n for one button operation Certain programmed Feature DSS Buttons will light when activated Do Not Disturb Call Forward DSS BLF etc while others such as Call Pick Up Background Music Last Number Redia...

Page 410: ...e you will hear error tone and the Deluxe Telephone display will show CODE UNAVAILABLE In some cases a user can program a Feature DSS Button for a specific CO line although access is restricted to tha...

Page 411: ...e Ring and another station is calling you the display shows 2 Press PGMp4 The display shows 3 The ring is discontinued and the call is sent to the programmed attendant 4 Your extension remains in Do N...

Page 412: ...nce mode Your telephone will display 2 Press to change the alert signal at the called extension from Voice Announce to Tone Ring Your telephone will display 3 A Tone Ring alert signal is sent and cont...

Page 413: ...ndustry standard headset equipped with this jack type Headset jack adapters are often available from headset manufacturers to adapt your headset to the 2 5 mm jack A headset connected to the headset j...

Page 414: ...MODE if programmed The display indicates the new status Deactivate Headset Mode 1 While the telephone is idle press PGMp 9 or press the Feature DSS Button programmed with the Headset Mode code if pro...

Page 415: ...is enabled that button will light While using the headset you can pick up Intercom Voice calls by pressing the Sbutton Incoming CO line calls can be answered by pressing theSbutton or by pressing the...

Page 416: ...l and external When the voice mail mailbox is reached the Hidden Code button can be pressed to dial the stored code Default Settings N A Operation Storing the Code 1 While the telephone is idle access...

Page 417: ...ng the Hidden Code 1 Access the voice mail system either the Emerald ICE Voice or an external voice mail system 2 When you hear the prompt to enter your password press the Hidden Code button Operation...

Page 418: ...rks for all outside lines It is possible to handle calls that do not appear no button at an extension via Holding Call Answer Default Settings N A Operation 1 When one or multiple calls are holding at...

Page 419: ...essing the s button first Default Settings Hot Key Disabled Operation Disable While the telephone is idle press PGMp 6 The display will momentarily show the feature status as follows Enable While the...

Page 420: ...gs Hotline is disabled Operation Setup 1 While the telephone is idle press PGMp9 2 Press chg 3 Enter the speed dial directory number or extension number to which this extension is to be connected when...

Page 421: ...While the telephone is idle lift the handset or press the s button A call is placed to the selected destination either immediately or after the delay time 2 Hang up to finish the call Operational Not...

Page 422: ...SS Buttons Operational Notes Some applications may require a button to indicate use of the intercom fea ture at extensions To meet this requirement the feature code65 can be programmed on an available...

Page 423: ...ature DSS Button if programmed will indicate Default Settings All Deluxe Telephones are set to Voice Announce Hands free Reply mode 13 42 Voice Announce Mode Button Lamp Momentary Confirmation Confirm...

Page 424: ...then established immediately and you can respond to the calling extension via the speakerphone Receiving a Call in VA Privacy Mode 1 When your extension is idle you will be alerted of an intercom call...

Page 425: ...ill flash If a Feature DSS Button has been programmed with the Intercom Mode Selection Code PGMP98 the LED associated to that button will indicate the current mode selection as follows Voice Announce...

Page 426: ...al Notes Last Number Redial doesn t operate with intercom calls The LNR feature code can be programmed on a Feature DSS Button LNR will dial the speed dial number and any subsequent manually dialed di...

Page 427: ...one and be connected to the person paging you Default Settings N A Operation 1 While a page is currently in progress the telephone displays 2 Press or PGMp59 The display shows Operational Notes A page...

Page 428: ...ss PGMp5 2 Using the dial pad enter the number to be stored and then press the softkey beneath save You hear a confirmation tone and the display returns to the outside line connected status Dialing th...

Page 429: ...ver it is necessary Mute can be invoked to prohibit the telephone connected party from listening in Default Settings Mute Inactive Operation 1 While connected to any call press the M button The displa...

Page 430: ...inistration password is required The attendant extension can set the system mode of operation using the Night Mode code or a Feature DSS Button programmed with the code for simple one button operation...

Page 431: ...s N A Operation Placing an OHVA to Another Extension 1 Call the busy extension The following will be displayed 2 Press next The interactive key options change as follows 3 Press voic to establish an O...

Page 432: ...g 13 Operational Notes When placing an OHVA call to an extension that is busy using the speaker phone the display options will not include the voic option If you are on a line and have the Mute featur...

Page 433: ...t when you are making a call Default Settings N A Operation 1 Dial any extension number directly from the keypad without lifting the handset The Hotkey feature must be active Or 2 Press any outside li...

Page 434: ...ature does not affect enabled Background Music Default Settings Paging group 1 for all extensions Range is 1 8 Page Deny Accept is set to ACCEPT for all Deluxe Telephones Operation 1 When the extensio...

Page 435: ...ed in a general access location Phantom Lines can be a good solution Phantom Lines do not audibly signal ring call indication at a Phantom Line is accomplished by fast flashing indication on the assoc...

Page 436: ...ensions where this Phantom Line appears Operational Notes Phantom Lines must be programmed onto Feature DSS buttons to operate If no appearance of the Phantom Line exists in the system the user attemp...

Page 437: ...m your private four digit extension password The four digit extension password will block 9 1 1 calls Default Settings All phones are unlocked at default Operation Lock Your Phone 1 Press PGMp97 2 Ent...

Page 438: ...ension Operational Notes When your extension is locked you can only make intercom calls You can still answer calls and retrieve calls on hold while your extension is locked If you try to make a CO lin...

Page 439: ...e the system to send DTMF tones to access DTMF driven services Default Settings All CO Lines are set to Tone Signaling mode Operation 1 Access an outside line Pulse Dialing and dial any number 2 In a...

Page 440: ...estination extension does not answer within the recall time period programmed Similarly calls placed on hold recall to the extension placing them on hold if the associated hold timer expires Default S...

Page 441: ...ck tone During recall the CO line returns to System Hold allowing any extension with normal CO line receive privileges to retrieve the recalling line Feature Code PGMp52 Description The Release Key fe...

Page 442: ...he distinction of Reminder Tone is a fast repeated interruption of intercom dial tone This tone is frequently referred to as stutter dial tone When you lift the handset or press the s button to active...

Page 443: ...ting regardless of the level set by the extension When the extension is idle incoming calls ring at the loudness level set by the user Default Settings Ringer volume is set at level 2 Operation 1 Whil...

Page 444: ...rity ringing facility upon lifting the handset or pressing the ringing button Ringing Line Priority can be overridden at the extension by first pressing a direct appearing line CO Line Group feature b...

Page 445: ...an outside line call to a number that you would like to store press PGMp51 The dialed number is stored in the Saved Number memory SNR When the telephone is idle press the Feature DSS Button designated...

Page 446: ...Connected CO Line from an SLT 1 While connected on a CO Line and conversation operate the single line telephone hook switch flash 2 Dial the code PGMp3 The Emerald ICE sends the hook switch flash com...

Page 447: ...ess and wired single line analog telephones Each APM4 provides four dedicated DTMF receivers for decoding the dialed digits from the connected device Each analog port has a dedicated DTMF receiver To...

Page 448: ...e Analog Port Module APM4 Analog ports are dedicated to the Extension Directory Numbers system resource These directory numbers can be changed in Database Administra tion The allocation of DTMF Receiv...

Page 449: ...lights immediately and the speakerphone is active 3 Press Sto hang up the call Answering a Call 4 While your phone is ringing press the Sbutton 5 The Sbutton LED lights immediately and the speakerphon...

Page 450: ...er button can be pressed to complete the transfer and answer the ringing call at the same time Default Settings N A Operation Setup Program an available Feature DSS Button for the Transfer Answer code...

Page 451: ...CD Group while at the same time allowing uninterrupted use of all other extension features Non UCD Group ringing is unaffected by the Agent Log Off On function Agent Log Off On is usually invoked at a...

Page 452: ...ediately removed from the UCD Agent Queue and delivered to the Overflow Destination for handling Other callers in UCD Queue move up in their respective UCD queue position to reduce the time toanswer f...

Page 453: ...c Uniform Call Distribution Overflow 1 Destination NULL Uniform Call Distribution Overflow 2 Timer 0 Range is 0 255 sec Uniform Call Distribution Overflow 1 Destination NULL Uniform Call Distribution...

Page 454: ...Appendix A Door Phone Installation Appendix A Door Phone Installation...

Page 455: ......

Page 456: ...s are analog and are used to activate relays which are connected with the on site door opening circuit or ancillary device Telephone keys can be programmed using either the Deluxe Telephone or the RMP...

Page 457: ...ard 2 Connection of the door phone to the Emerald ICE KSU 3 Installation of the Mounting Bracket and mounting of the Door Phone 4 Connection of the door phone and relays 4 Deluxe Telephone Programming...

Page 458: ...e 610 2 board installing the mounting bracket wiring the Door Phone to the board and connecting your door opener with the relays on the 610 2 board 1 Power down the KSU if it is not powered down alrea...

Page 459: ...orings supplied The Mounting Bracket should be secured using the mounting holes The location should be close to a wiring accsess point and the door being locked or unlocked 5 The 24th and 25th pairs a...

Page 460: ...ring in the lower terminals of the relays The relays are 1 amp relays that close a loop circuit when a programmed unlocking code is pressed on a telephone keypad When the circuit is closed the on site...

Page 461: ...w to display the following 4 Press the softkey beneath show to advance to the DOOR PHONE selection screen Toggle the softkey beneath chg to select the desired Door Phone to program 1 or 2 5 Press the...

Page 462: ...n If no extensions were entered previously NULL will be displayed 7 When the desired Night mode extension has been added press softkey beneath next to advance to the Unlock Code programming screen If...

Page 463: ...UCD may be assigned to ring for the Door Phone Range 401 472 230 253 Evening No When the Emerald ICE system is in the Night Service Mode 1 extensions Hunt Groups UCD may be assigned to ring for the D...

Page 464: ...Appendix B Feature Codes Appendix B Feature Codes...

Page 465: ...MUSIC 800 OR 801 BUSY RING ALLOWED PGMP 2 CALL BACK CANCEL ALL PGMP CALL FORWARD PGMP2 PGMP2 CALL PARK PGMP73 CALL PICKUP GROUP CALLER ID TABLE CALLBACK PGMP6 CO ANALOG TRUNK NUMBERS 700 TO 723 CO T 1...

Page 466: ...HELP PGMP72 HIDDEN CODES PGMP61 HOLD h HOLD EXCLUSIVE PGM h HOT KEY ON OFF PGMP 6 HOT LINE PGMP9 PGMP 9 ICM KEY PGMP65 ICM MODE SELECTION PGMP98 LAST NUMBER REDIAL PGMP8 LOUD BELL NUMBER 810 MEET ME P...

Page 467: ...RELEASE KEY PGMP52 ROOM STATUS PGMP7 SAVED NUMBER REDIAL PGMP51 SERVICE MODES PGMP63 SPEED DIAL NUMBERS PERSONAL 500 TO 519 SPEED DIAL NUMBERS SYSTEM 600 TO 699 SPEED DIALING PROGRAMMING PGMP1 STATUS...

Page 468: ...B Programming Quick Reference Charts Appendix C Programming Quick Reference Charts Appendix C Programming Quick Reference Charts...

Page 469: ......

Page 470: ...JAN 2 THU 2 50 EXT 403 is the default factory password Entering the TKS programming mode at a Deluxe Telephone is as easy as 1 2 3 left side Use the Code Sequence to jump to the database item you wan...

Page 471: ...ups Press chg change until the extension selected is in the Tenant Group desired Pickup Group There are eight Pickup Groups extension may pickup ringing calls at other extensions in their group or pre...

Page 472: ...LL OUT N back next chg Drop Call Out Based on the Warning Time Out programmed shall the Emerald ICE disconnect outgoing calls made by this extension when the timer expires Drop Call In Based on the Wa...

Page 473: ...Y back next chg TRK 700 TNT 1 Y back next chg TRK 701 TNT 1 Y back next chg LINE ASSIGNMENT back next show DIR NO SWAPPING back next show PORT TYPE EXT back next chg Port Type Select EXT Digital or A...

Page 474: ...is will show any digital extension ports that are assigned to operate with the extension being programmed Wrong Number Destination This Pre programmed Call Forward feature assigns where calls from thi...

Page 475: ...t up in Toll Restriction for the system Service Mode DAY Night Class ditto for the NIGHT Service Mode MOH Source Select MC1 MC2 or TONE MC1 can be either the Internal synthesized music Green Sleeves o...

Page 476: ...Loop Current interruption or Polarity Reversal is detected during a call holding and connected Is this Trunk to be assigned as a Private Trunk If so to which extension There are eight Ring Types 1 7 t...

Page 477: ...0 seconds A K A 100ms 3000ms PBX Flash When a Hook switch Flash is invoked by a user on a trunk marked as Trunk Type PBX What is the duration of that Hook Flash 0 1 3 0 seconds A K A 100ms 3000ms Paus...

Page 478: ...es following the last ring signal detected on the CO circuit If your customer complains that ringing calls are not answered when they lift the handset increase this timer If your customer complains th...

Page 479: ...ation continues as well If the timer expires a second time recall ringing begins at the programmed attendant extension as well Ringing continues until the call is answered Transfer Recall Busy The con...

Page 480: ...imer starts digits are sent at the end of the timer and after dial tone is detected Time is in milliseconds Camp On Time When an extension has called a busy extension and invokes the Camp On feature C...

Page 481: ...here the ICE system will operate usually 01 in the USA Long Distance Prefix This is a Caller ID feature requirement This item is programmed with the code required at the installed location to make lon...

Page 482: ...Tenant Groups are allowed to place intercom calls and CO Line transfers to extensions that are members of a different Tenant Group The Tenant to be programmed is input then for that Tenant Group the c...

Page 483: ...ng party may dial 0 to extend the call time the Talk Time is restarted He may also dial 0 disconnect the call Range 1 2 3 5 10 15 minutes Default 5 Voice Mail Dialing Ratio Tone Time This timer is rel...

Page 484: ...e timer determines how long a call will ring before the call is routed to the Preprogrammed Call Forward Destination Range 6 8 10 30 seconds Default 10 Ring Recognition Time This system wide timer det...

Page 485: ...ice This is necessary primarily for voice processors connected to ICE system analog ports This programming item is relevant only when the CID RPT MOD is set for DTMF operation Start Digit The Start Di...

Page 486: ...econd ring signals from the Central Office ringing at the assigned telephones is delayed until this timer has expired time enough to collect CID data Proper ringing signal cadence of an optimum condit...

Page 487: ...ected to the AA for processing Range 0 20 seconds Default 0 seconds 0 indicates that it will be answered immediately AA Ring No Answer How long should a call that has been transferred from the AA to a...

Page 488: ...t continued AA Answering Position Day Mode The entry for this programming item will act as a destination for ringing while the system is in Service Mode Day Mode This destination is active if the call...

Page 489: ...r After ringing signal has been detected on a CO Line how long should ring back tone be provided to the calling party before CO Line is connected to the DISA processor Range 0 20 seconds Default 0 sec...

Page 490: ...item will rarely ever be changed This setting matches the system interface port D A and A D converters The wrong setting results in garbled audio Range U_LAW A_LAW Default U_LAW Loop Break Time For th...

Page 491: ...ack next ATT DSS 3 NULL back next ATT DSS 4 NULL back next ALT DSS 3 NULL back next ALT DSS 4 NULL back next Database Password In this programming item the password used to access the customer databas...

Page 492: ...R 1 NULL back next chg REMINDER 2 NULL back next chg REMINDER 3 NULL back next chg SHOW TENANT _ bksp show chg SYSTEM REMINDER back next show LENGTH 4 back next chg SHOW EXT _ back show chg PSWD 9999...

Page 493: ...k next chg LINE 1 back next chg SHOW TRUNK _ bksp show chg TRUNK NAMES back next show USER NAMES back next show NULL back next chg SHOW EXT _ bksp show chg User Names Show Ext Input the extension numb...

Page 494: ...mmed status messages are available for fast selection Each may be programmed here The factory defaults are shown Note one customizable status message is also available at the time the user activates t...

Page 495: ...k next chg System Speed Number programming Programming may be done here It is also possible to program System Speed Dial bins via Attendant Administration When programming system speed dial bins the t...

Page 496: ...nterface which allows the connection of ancillary Public Address Paging equipment This paging port may be assigned for simultaneous operation with the various system paging resources That is when an e...

Page 497: ...ct is available in this system platform therefore this entry is always 1 Loud Bell Control Application The application can be assigned as L B Loud Bell for signaling system users that a trunk call is...

Page 498: ...ss the modem E g calling into the ICE system from a remote local and connecting to the modem is accomplished by transferring he inbound modem call to this ICE modem directory number Range 400 499 Defa...

Page 499: ...Trunks CO Lines Therefore Emerald ICE extensions have a specific dialing plan that governs their dialing priviledges in the Day Mode in the Night Mode and for the selected Trunk in the Day and Night M...

Page 500: ...Lines with this COS Allowed Intervals These are the PSTN numbers that a user assigned Y for their COS will be able to dial When only one digit is entered only the first digit dialed is significant In...

Page 501: ...1 2 3 int interval number then press save X 05 01 t int 02 t tenant 1 2 3 int interval number then press save X 05 01 t int 03 t tenant 1 2 3 int interval number then press save X CLASS 0 Y back next...

Page 502: ...vel back previous item this menu level next next item this menu level h 05 01 t int 04 then press save X z z z CLASS 1 Y back next chg DAY ALLOWED back next show CLASS 7 Y back next chg NIGHT ALLOWED...

Page 503: ...of Account Codes There are 600 possible Account Codes When inputing the ID three digits are required 001 600 These are the actual account codes If any are programmed they will appear here Each Account...

Page 504: ...next item this menu level h 05 02 01 then press save X 05 02 02 then press save X 05 02 02 acc 01 acc account code ID number then press save X 05 02 02 acc 02 acc account code ID number then press sa...

Page 505: ...to the group and Intercom calls to the group are processed in the order inwhich they were received z Calls that enter a group are processed in a Queued fashion That is calls remain flagged for their...

Page 506: ...ciated UCD Group Attribute This setting will likely not change In the event that older technology RAN Recorded Announcement Devices are used for other UCD Group Overflow Announcements AND more than on...

Page 507: ...up Overflow 1 Destination This is where a caller in queue for an UCD Agent Member to become available answer will be routed when the Overflow 1 Timer has expired Range 401 464 230 253 Default NULL If...

Page 508: ...imer has expired Range 401 464 230 253 Default NULL If the Overflow Destination is an extension Port Type Ext the queued UCD caller will remain in queue until the call is answered by that extension If...

Page 509: ...e IVM Board is used these are the destination MB s for the UCD Overflow and Reroute Destinations When an ancillary VM system is connected via analog ports these DTMF codes are passed to that system fo...

Page 510: ...be associated VM Hunt UCD Group With which UCD Group shall this tenant VM Group be associated Range 0 24 Default 0 0 None VM Prefix Table Use the preceeding table to familiarize yourself with in band...

Page 511: ...yourself with in band DTMF digit codes that are sent to VM ports to identify call types and how the VM system should process the call VM Suffix Digits The Suffix digits are sent to the VM system after...

Page 512: ...ing Position Day When the ICE system is in the Day Service Mode up to 6 extensions Hunt Groups UCD may be assigned to ring for the Door Phone Range 401 464 230 253 Default NULL Door Phone Ring Positio...

Page 513: ...Any code up to 4 digits in length can be entered as the PBX Code The PBX Code programmed here flags the ICE system that a user has dial accessed a host PBX trunk toll restriction is then applied to di...

Page 514: ...d for the appropriate digits necessary to place this call on a trunk in the Alternate Trunk Route E g If the local 1FB trunks in the selected trunk route are all busy when a call is placed that requir...

Page 515: ...number of the selected trunk route to be swapped with another Trunk Applications Trunk Route Directory Swapping Swap With Enter the trunk directory number that this trunk route directory number should...

Page 516: ...tion Ring Scheme Ten Ring Schemes are available Each has a unique applied ringing pattern to differentiate CO Line Trunk ringing from Intercom Ringing Use the following Chart to select the Ringing Sch...

Page 517: ...etter Type Eight Letter Types are available to display special characters entered using the 1 key for Names In Display Trunk Names and programmed Text Messages Select the desired Letter Type here Use...

Page 518: ...database administration mode exit programming Auto Log off will perform this function automatically Range 10 20 60 Default 20 System Application Log on Again This security data item prohibits access...

Page 519: ...rectory Number asignments of resources physical and software All Numbering Plan Directory Numbers can be changed to meet the needs of the application When Assigning directory numbers When assigning di...

Page 520: ...Sequences listed at the left side of every page data item Use v to return to the Code Sequence entry screen h to step back one menu level back previous item this menu level next next item this menu l...

Page 521: ...Sequences listed at the left side of every page data item Use v to return to the Code Sequence entry screen h to step back one menu level back previous item this menu level next next item this menu l...

Page 522: ...Sequences listed at the left side of every page data item Use v to return to the Code Sequence entry screen h to step back one menu level back previous item this menu level next next item this menu l...

Page 523: ...k to assure that there are no numbering conflicts If you have trouble entering a number as a leading digit it is likely that this number is a portion of a number being used by another resource Extensi...

Page 524: ...ING 3 25 back next chg System Application Numbering Plan refers to the Directory Number asignments of resources physical and software The ICE system will check to assure that there are no numbering co...

Page 525: ...pplication Numbering Plan refers to the Directory Number asignments of resources physical and software The ICE system will check to assure that there are no numbering conflicts If you have trouble ent...

Page 526: ...G 3 NULL back next chg TRUNK DIR NUMBER back next show LENGTH 3 back next chg LEADING 1 7 back next chg LEADING 2 NULL back next chg LEADING 3 NULL back next chg MUSIC SOURCE back next show LENGTH 3 b...

Page 527: ...RNAL PAGER back next show LENGTH 3 back next chg LEADING 1 82 back next chg LEADING 2 NULL back next chg LEADING 3 NULL back next chg VIRTUAL NUMBER back next show LENGTH 3 back next chg LEADING 1 83...

Page 528: ...tem will check to assure that there are no numbering conflicts If you have trouble entering a number as a leading digit it is likely that this number is a portion of a number being used by another res...

Page 529: ...at all telephone models to invoke this feature The ICE system will check for Suffix Code conflicts If you want to assign a code that is already assigned elsewhere you must first remove it from the pr...

Page 530: ...er trunks or extensions Copy functions are possible one by one or by groups Note In the Extension Copy function all data is copied from the template extension to the destination extension EXCEPT for F...

Page 531: ...l telephone feature keys much faster This copy function is possible one by one or by groups When copying Feature Key data you must select a source this becomes the template So all data must be program...

Page 532: ...ress save 08 14 01 then press save 08 14 02 then press save 08 14 03 then press save 08 14 04 then press save 08 14 05 then press save 08 14 06 then press save SYSTEM TIME back next show YEAR 03 back...

Page 533: ...changes in ringing assignments operations take effect Time Switching can be set uniquely for each tenant group In Time Mode the Service Mode of the ICE system is assumed as Day Mode until Time Mode se...

Page 534: ...Sequences listed at the left side of every page data item Use v to return to the Code Sequence entry screen h to step back one menu level back previous item this menu level next next item this menu l...

Page 535: ...www tadiranamerica com Email icel tadiran us com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Emerald ICE Installation Progra...

Page 536: ...www tadiranamerica com Email icel tadiran us com USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Emerald ICE Installation Progra...

Reviews:

No comments

Related manuals for EMERALD ICE

Dakota Digital 2000 Series Parts List preview
2000 Series
Brand: Dakota Digital Pages: 38
Daga Flexyheat NC Directions For Use Manual preview
Flexyheat NC
Brand: Daga Pages: 28
Icebreeze PORTABLE AIR CONDITIONER & COOLER Owner'S Manual preview
PORTABLE AIR CONDITIONER & COOLER
Brand: Icebreeze Pages: 12
M7 SPEED R56 Installation Manual preview
R56
Brand: M7 SPEED Pages: 11
Radio Shack XMODS Custom RC Owner'S Manual preview
XMODS Custom RC
Brand: Radio Shack Pages: 4
K&M 8494 Installation Manual preview
8494
Brand: K&M Pages: 3
VTech Baby 546103 Instruction Manual preview
546103
Brand: VTech Baby Pages: 22
Gared MINI-EZ Installation, Operation And Maintenance Instructions preview
MINI-EZ
Brand: Gared Pages: 10
Atlas Copco 4150230082 Instruction Supplement preview
4150230082
Brand: Atlas Copco Pages: 88
NENKO Sleeptrainer Palm the penguin Manual preview
Sleeptrainer Palm the penguin
Brand: NENKO Pages: 4
Solight DY10GSM Quick Start Manual preview
DY10GSM
Brand: Solight Pages: 2
AZZA CSAZ-3000 User Manual preview
CSAZ-3000
Brand: AZZA Pages: 18
Dufco 48-2025.000 Manual preview
48-2025.000
Brand: Dufco Pages: 11
Klarstein 10033595 Instruction Manual preview
10033595
Brand: Klarstein Pages: 29
Omron E3X DAC11-S Manual preview
E3X DAC11-S
Brand: Omron Pages: 25
ZipKord Z423A011 Operator'S Manual preview
Z423A011
Brand: ZipKord Pages: 2
Doro MemoryPlus 335 User Manual preview
MemoryPlus 335
Brand: Doro Pages: 9
U.S. General 95904 Operating Instructions preview
95904
Brand: U.S. General Pages: 4

Brands by name

Popular brands

Load more brands