Tadiran Telecom EMERALD ICE, Installation & Maintenance Manual, Page: 315 / 536

10-8
Emerald ICE Installation, Programming & Maintenance Manual
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Pr
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8. Using the drop ‐ down lists in the UCD Members 1 ‐ 24 fields, select members
to program to the Hunt Group being programmed.
9. Click on the Close button when you have finished adding members to
return to the Extension Application ‐ UCD: Parameters window.
10. Using the drop ‐ down list in the Hunting Method field, select the type of
Hunt method desired:
Linear: When configured as Linear the UCD Group functions such that
calls to the group or calls transferred to the group are routed to the group
members beginning with the first member every time. That is, the first
Member of a Linear UCD Group will be the primary answering point for
all calls received by this group.
Distributed: When configured as Distributed the UCD Group functions
such that calls to the group or calls transferred to the group are routed to
group members in a uniformly distributed fashion. That is, each new call is
routed to the
next
available UCD Member such that previous call routing
is retained.
All Ring: When configured as
All Ring
the UCD Group functions such that
calls to the group or calls transferred to the group are routed to all group
members simultaneously. That is, for each call into the UCD Group, all
available members ring.
11. Using the drop ‐ down list in the No Answer Timer: field, select the time to
advance a call from one UCD Group Member to the
next
when the
ringing member does not answer the call within the time allotted.
Available selections are 5 ‐ 60 seconds.
12. Enter a time, in seconds in the Overflow 1 Timer: field. This timer is set to
determine how long the queued call will remain in queue before being
routed to the Overflow 1 Destination.
13. Using the drop ‐ down list in the Overflow 1 Dest: field, select an extension
responsible for handling calls that remain in queue too long or a voice
announcement device. Recorded Announcement devices can be used to
play recorded messages to callers waiting in queue. (Typically, “All agents
are still busy ‐ please continue to hold.” ) The Overflow 1 Destination can be
played one time only. (For high traffic scenarios a recorded Voice
Announcement UCD Group can be used to play the same message to
multiple callers.).
14. Enter a time, in seconds in the Overflow 2 Timer: field. This timer can be
set to determine how long the queued call will remain in queue following
the Overflow 1 Timer before being routed to the Overflow 2 Destination.
(Overflow 1 Timer plus Overflow 1 Destination recorded message time
plus Overflow 2 Timer.)
15. Using the drop ‐ down list in the Overflow 2 Dest: select an Overflow 2
Destination for this UCD Group. The Destination can be an extension
responsible for handling calls that remain in queue too long or a voice