Tadiran Telecom EMERALD ICE, Installation & Maintenance Manual

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Emerald ICE Installation, Programming & Maintenance Manual
10-9
Phone
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App
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Pr
ogramming
(06)
10
announcement device. Recorded Announcement devices can be used to
play recorded messages to callers waiting in queue. (Typically, “please
continue to hold to reserve your place in queue.”) (For high traffic
scenarios a recorded Voice Announcement UCD Group can be used to
play the same message to multiple callers.)
16. Enter a value between 1 and 128 in the
Overflow Count
: field. Each UCD
Group has an Overflow Count that is associated to the Overflow 2 Timer.
This counter can be set to allow a specific number of times that the
Overflow 2 Timer may repeat. For each cycle of the Overflow 2 Timer the
Overflow 2 Destination recording is played. If a call remains in queue so
long that the Overflow Count counter expires, this call is routed to the
programmed Reroute Destination.
17. Using the drop down list in the Re ‐ Route Dest: field, enter the number of
times that Overflow 2 Destination should be played (RAD) for this UCD
Group.
Overflow Destinations and Reroute Destinations may be programmed for
use with the integrated voicemail system. When doing so, program UCD
Group 433 as the Destination for each of these entries. This routes the
associated, queued caller to the Emerald ICE Voicemail System where
recorded announcements can be stored replayed to UCD callers waiting in
UCD Queue. (Refer to the Emerald ICE Flash voicemail Installation &
Maintenance Manual or the Emerald ICE HD voicemail Installation &
Maintenance Manual)
18. Repeat steps 3 through 17 to program additional Hunt Groups, as
necessary.
19. Click on the Close button to close the window without making changes or
click on the Update button and follow the prompts to save the database
changes.