Tadiran Telecom EMERALD ICE, Installation & Maintenance Manual

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Emerald ICE Installation, Programming & Maintenance Manual
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Phone
Cal
l
Ha
nd
ling
Pr
ogramming
(03)
7
RMP Programming
1. Access the RMP using the procedures described in Section 3.3.
2. Select RP, Call Handling, Auto Attendant from the menu bar to display
the following window.
3. Using the drop ‐ down list in the Ring Time To Answer: field, set the
amount of time, in seconds that a caller will hear ring ‐ back before the line
is answered by the Auto Attendant .
4. Using the drop down list in the No Answer Time: field, set the amount of
time that a call rings the auto attendant before being routed to the
designated Answer Position in the event that all Auto Attendant ports are
in use and unavailable to handle the call. Valid times are 10 ‐ 90 seconds in
10 second increments.
5. Click on the checkbox in the Drop No Dial field to specify that the caller
will be automatically dropped by the system if they do not make a
selection or dial a valid extension directory number. If the checkbox is
unchecked and a caller does nothing, they are routed to the designated
Answering Position.
6. Using the drop ‐ down list in the XFR Mode: select between Ring ‐ Back Tone
(RBT) or Music On Hold (MOH ). This is the call processing that is
provided to the caller after they have made a selection and are being
routed in the system.
7. Using the drop ‐ down list in the Waiting Code: field, assign a Waitng Code
to provide a caller the option to wait for a busy extension and try that
extension again after 10 seconds. Available selections are None, 1 ‐ 9, * and
#.