Ricoh Interactive Whiteboard Controller Type 2 Operating Instructions Manual Download Page 260

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Message

Causes

Solutions

There is no data to send
Either add a page or make a
handwritten entry and then
try again.

Corresponds to one of the
following:

• There is no captured

page.

• There is no handwritten

entry on the externally
inputted image.

• There is no screen

image of a computer
on the externally
inputted image.

Perform one of the following, and then
send the e-mail again:

• Add a captured page.
• Add a handwritten entry on the

externally inputted image.

• Display the computer screen.

Failed to create the PDF file.
Please call service.

• Memory is running

short.

• The system is having a

problem.

Contact your service representative.

There is no data to save
Either add a page or make a
handwritten entry and then
try again.

Corresponds to one of the
following:

• There is no captured

page.

• There is no handwritten

entry on the externally
inputted image.

• There is no screen

image of a computer
on the externally
inputted image.

Perform one of the following actions
and then try again:

• Add a captured page.
• Add a handwritten entry on the

externally inputted image.

• Display the screen of a computer.

9. Troubleshooting

258

Summary of Contents for Interactive Whiteboard Controller Type 2

Page 1: ...Operating Instructions Controller Features For safe and correct use be sure to read the Safety Information in Read This First before using the machine...

Page 2: ......

Page 3: ...Screen 29 Inserting a USB Flash Memory Device 31 2 Using a Whiteboard Basic Operations 33 Writing on the Screen 34 Deleting Strokes 39 Enlarging Reducing or Moving the Strokes 46 Cutting Copying or P...

Page 4: ...109 Installation Requirements 110 Preparing for Use 112 Holding a Meeting 114 What you can do during a meeting 115 Specifying the Settings 116 5 Using the Web Page of the Machine Things You Can Do on...

Page 5: ...n 147 Participating from the Interactive Whiteboard 148 Participating from the Web Browser 150 Participating from Remote Viewer 151 Leaving a Remote Whiteboard Session 154 Checking the Remote Whiteboa...

Page 6: ...eating a Template File 192 Importing a Template 194 Exporting a Template 195 Displaying the Template when the Interactive Whiteboard Starts 195 Managing a Custom Stamp 197 Importing a Custom Stamp 197...

Page 7: ...Message is Displayed during Operation 245 If an Error Message is Displayed during Startup 245 Error Messages Related to Drawing Editing Erasing Strokes 246 Error Messages Related to Remote Whiteboard...

Page 8: ...ix Using the Security Functions of the Machine 299 Using the Anti virus Software 299 Using Windows Update 299 Managing the Machine by Using the User Authentication Function 301 Preparing for Use 301 L...

Page 9: ...21 RICOH Interactive Whiteboard Controller Type 2 321 RICOH Interactive Whiteboard D5520 323 RICOH Interactive Whiteboard D6500 324 RICOH Interactive Whiteboard D6510 326 RICOH Interactive Whiteboard...

Page 10: ...administrator password is not set in the factory defaults The administrator password must fulfill the following conditions Specify an administrator password that is 4 to 20 characters long You cannot...

Page 11: ...ta might be erased due to your operational errors or malfunctions of the machine In no event will the manufacturer be responsible for any documents created by you using this machine or any results fro...

Page 12: ...rd D7500BK RICOH Interactive Whiteboard D8600 and RICOH Interactive Whiteboard D8600BK This manual uses screen samples that are not rotated by 90 or 180 degrees unless specifically mentioned Therefore...

Page 13: ...w strokes on the whiteboard and operate the machine All features of the whiteboard can be used when interactive pen is used You cannot enter strokes with multiple interactive pens simultaneously Note...

Page 14: ...12...

Page 15: ...characters to text data correct or align freehand drawn shapes and lines and enter stamps and figures See page 34 Writing on the Screen DHG565 Operate pages You can add or delete pages You can switch...

Page 16: ...document camera You can also write text or draw figures on the image that is displayed See page 99 Connecting a Computer or Tablet to the Machine DAB005 Use Video Audio devices You can display an ima...

Page 17: ...on the shared screen See page 139 Using a Remote Whiteboard to Share the Screen See RICOH Interactive Whiteboard Client Start Guide View the screen of a remote whiteboard session You can view the scre...

Page 18: ...hown on a smart device on the machine or save the pages displayed on the machine in the smart device See page 84 Linking with a Smart Device DQN012 Manage the machine by using the user authentication...

Page 19: ...Before using this machine configure the time date network and other settings For details about these settings see Opening Administrator Settings Things You Can Do with Interactive Whiteboard 17...

Page 20: ...he whiteboard screen You can perform basic operations such as writing on the whiteboard screen 3 Share Screen Touch the icon to close the Welcome Screen and display the Display Guide for External Inpu...

Page 21: ...ettings you can choose whether to manually enter or automatically set the passcode when the machine starts up For details about changing the settings see page 214 Changing the Security Settings The ho...

Page 22: ...ion see page 109 Using the RICOH UCS Function You can change the position of the floating toolbar The floating toolbar contains the following icons Icon Description Standby Changes the machine to the...

Page 23: ...floating toolbar when you are in RICOH UCS mode RICOH UCS Mode Displays the RICOH UCS screen Touch the RICOH UCS icon on the floating toolbar when you are in whiteboard mode Toggling between display m...

Page 24: ...f the network See page 142 Opening a Remote Whiteboard Session See page 147 Participating in a Remote Whiteboard Session See page 155 Checking the Remote Whiteboard Information See page 104 Sharing th...

Page 25: ...ntry Mode This icon appears when fair copy entry mode is selected from the pen submenu Used to write handwritten text and have the text recognized and converted to text data The color of the icon chan...

Page 26: ...e Used to select a stroke text figure or stamp to edit Used to delete a stroke text figure or stamp Used to draw strokes text figures or cut copy paste stamps Depending on the function that is selecte...

Page 27: ...of the external input terminals is being displayed The available icons are as follows DQN022 1 When the image from the VGA Input is selected 2 When the image from the DisplayPort Input is selected 3 W...

Page 28: ...his icon appears when an image from any of the external input terminals is being displayed Operate Computer Used to operate a computer screen displayed on the screen of the machine This icon appears w...

Page 29: ...e page 84 Linking with a Smart Device Close Used to put the machine into standby mode You can temporarily save the page when you put the machine into standby mode Used to display the desktop See page...

Page 30: ...to four pages are displayed If five or more pages are to be displayed use the Scroll icons to move between pages 6 New Page icon Adds a new blank page at the end of the page list For details see page...

Page 31: ...a whiteboard entry You can select and delete a specific stroke or portion of handwriting or use the palm of your hand or the balls of your fingers to delete an entry palm deletion mode Select To sele...

Page 32: ...interactive pen touch pen or your fingers While you are operating the screen with your fingers to scale or move an object the touch may not be recognized accurately when the distance between your fin...

Page 33: ...accessed do not disconnect it Doing so can damage the USB flash memory device and corrupt its data The video files stored on a USB flash memory device cannot be played back on the machine Use a USB d...

Page 34: ...1 Overview 32...

Page 35: ...es or performing the action similar to right clicking the mouse of a computer can be performed In this manual the interactive pen touch pen or your fingers are referred to as the pen if the operationa...

Page 36: ...l not be possible Also switch to marker operation mode by touching the marker entry mode icon Writing on the Screen Write text or draw figures using your fingers the interactive pen or touch pen Lines...

Page 37: ...The selection buttons that correspond to each entry mode are displayed for the following entry modes copy text entry line entry and stamp entry To deepen the color of the grid line select the Darken...

Page 38: ...ple Touch Pens Cannot operate whiteboard using fingers on the Detailed Settings screen of the whiteboard is selected Depending on the machine model you are using the marker function may become unavail...

Page 39: ...he pen on the screen CUE190 In handwritten entry mode with the touch pen you can write up to 4 strokes at one time To enter multiple strokes simultaneously enable Handwritten Entry with Touch Pen in t...

Page 40: ...list The size of the character is not affected by changing the line width An appropriate thickness is automatically applied to the character according to the size of the character A line that protrud...

Page 41: ...osition you touched with the pen nib To move the position of the figure or stamp keep the pen nib in contact with the screen surface after touching the screen and drag the pen to the position you want...

Page 42: ...E191 This operation can be performed only when the interactive pen is used Deleting using the pen nib 1 Touch the Select and Delete icon and then touch the Delete icon You can also touch the Delete ic...

Page 43: ...Deleting a portion of a stroke 1 Touch the Select and Delete icon and then touch the Partially Delete icon You can also touch the Partially Delete icon on the menu that appears when you touch and hold...

Page 44: ...e fair copy entry text figures or stamps You cannot use this function when using remote whiteboard in compatible mode Selecting and deleting multiple strokes 1 Touch the Select and Delete icon and che...

Page 45: ...roke by touching it DAB031 3 Touch anywhere in the selected area with the pen bottom or touch the Select Delete icon with the pen nib and then touch Delete You can also touch the Delete icon on the me...

Page 46: ...of one or more fingers to delete a whiteboard entry When the area of your contact on with the screen with using the palm of your hand or the tips of one or more fingers exceeds a predetermined size t...

Page 47: ...with the palm of your hand To delete a larger area of an entry use the palm of your hand 1 Touch the screen with the palm of your hand 2 Drag the displayed delete icons across the entry that you want...

Page 48: ...board eraser made from soft materials such as cloth On the RICOH Interactive Whiteboard D6500 D8400 a message prompting you to update the firmware of the touch sensor may appear If the message appears...

Page 49: ...ngle stroke by touching it CUE062 Touch Select All to select all strokes on the page Enlarging or reducing strokes Place the pen nib on the corner or the center of a side and then drag the pen nib so...

Page 50: ...elect cut copy or paste a stroke already drawn on the screen Cutting or Copying Strokes 1 Touch the Select and Delete icon and check that the Select icon is selected If it is not selected touch the Se...

Page 51: ...ect all strokes on the page 3 Touch the Select and Delete icon and then touch Cut or Copy You can also touch Cut or Copy on the menu that appears when you touch the Pull Down icon in the selected area...

Page 52: ...ge 46 Enlarging Reducing or Moving the Strokes The cut or copied strokes are saved temporarily until one of the following operations is performed Another stroke is cut or copied The machine is shut do...

Page 53: ...3 Touch the Pull Down icon in the selected area and then touch the Change Color icon 4 Select the color you want to use Changing the Display Magnification Moving the Display Area There are two method...

Page 54: ...ingers a zoom navigator appears in the top center of the screen The zoom navigator shows the area displayed on the screen DHG019 Changing the display magnification Touch the screen with two fingers an...

Page 55: ...ce between them move them up or down or left or right CUE151 The display area moves with the movement of your fingers Changing the display magnification with the pen Select the Loupe icon to change th...

Page 56: ...touch the lower part of the Undo Redo icon When participating in a remote whiteboard session you can only undo or redo the strokes drawn edited or deleted on your machine After capturing an externall...

Page 57: ...ethod under System Settings in Administrator Settings 2 Touch OK The screen rotates by 90 degrees While the screen is rotated by 90 degrees you cannot use the following functions Remote Whiteboard RIC...

Page 58: ...ge list touch the thumbnail of the page that is right before the location where you want to add a page The captured page operation panel appears 2 Touch the New Page icon DHG024 A new blank page is cr...

Page 59: ...New Page icon and the Page Copy icon During a remote whiteboard session the Insert New Page icon and the Page Copy icon do not work If you add a new page during a remote whiteboard session the default...

Page 60: ...ens have been imported in advance When using RICOH Interactive Whiteboard D3210 6 horizontal template screens and 7 vertical template screens have been imported in advance 4 Touch Add A template is ad...

Page 61: ...d page is the top page the next page appears When hosting or participating in a remote whiteboard session you cannot delete the first page of the page list Turning Pages You can turn the pages using y...

Page 62: ...ist screen that is displayed by touching the Page List icon You can select the number of pages to display on the page list screen from the pull down menu on the upper right corner of the screen Adding...

Page 63: ...ter the emphasized page The added page appears on the screen the Move Page icon The emphasized page switches its location to the next page when you touch or Deleting a page 1 On the page list screen t...

Page 64: ...ail of the page that you want to save The checkbox of the selected page is selected If you want to save all the pages touch Check All If you touch Uncheck All all the checkboxes are cleared 2 Touch Sa...

Page 65: ...see page 66 Saving Pages Temporarily All the existing pages are saved as a single PDF file You can load saved pages edit or add strokes figures and text or add strokes on the pages For details about...

Page 66: ...file on the displayed screen DWJ053 Select USB Memory to save the pages in the USB flash memory device attached to the machine When you save a file in a USB flash memory device or shared folder a sub...

Page 67: ...password for a PDF file select the Set the PDF security checkbox and then enter the Permissions Password and Open Password up to 32 alphanumeric characters each using the touch keyboard When entering...

Page 68: ...opy entered texts in a PDF file may appear different from the order you specified on a Whiteboard when the file is opened in a PDF viewer application other than the machine s built in function They wi...

Page 69: ...rmation you wrote Download a temporarily saved file from the Web page 5 Touch Temporarily Save Temporary saved files can be stored for up to 30 days You can change the storage period For details about...

Page 70: ...ils see page 214 Changing the Security Settings You can enable or disable the temporary save function in System Settings For details see page 206 Changing the System Settings For details about how to...

Page 71: ...or less Version of the program used to create the file Microsoft PowerPoint 97 or later 1 Document security Read permission is granted No password settings 1 To import PowerPoint files the files must...

Page 72: ...DTW475 4 Select the file that you want to import to the Interactive Whiteboard DWJ055 Select USB Memory to display the files stored in the USB flash memory device that is attached to the machine 2 Us...

Page 73: ...ve Whiteboard have been modified the contained strokes figures and fair copy entry text may not be edited On some machine models PowerPoint files cannot be imported approximately 2 minutes after the w...

Page 74: ...he temporary save function in System Settings For details see page 206 Changing the System Settings The maximum number of pages that can be imported to the machine is 100 If the total number of PDF fi...

Page 75: ...2 Touch Import File DTW475 3 Touch Temporary Save Folder DWJ056 Operating a File 73...

Page 76: ...ng order 7 Touch Import The imported pages are added in sequence to the end of the page list When the PDF file has finished importing the first page of the file is displayed Importing a temporarily sa...

Page 77: ...ouch Import The imported pages are added in sequence to the end of the page list When the PDF file has finished importing the first page of the file is displayed Sending Pages by E mail You can save p...

Page 78: ...tings for Saved File If you do not change the settings proceed to the next step To change the file name select Specify the PDF file name enter a new file name up to 100 alpha numeric Unicode character...

Page 79: ...file attached to an e mail is iwb date time pdf when not changing the file name For example if there is a file that is sent by e mail on 2014 1 23 4 56 07 iwb 20140123 045607 pdf will be the name of...

Page 80: ...ze set to A4 change the paper size or remove the A4 paper Change the paper size setting of the paper tray to letter size Change the settings to automatically select paper size Specifying Destinations...

Page 81: ...e input box Also you can perform AND search by entering multiple words separated by a space You can sort the destinations by Name Email Address or Group Name Press the item by which you want to sort o...

Page 82: ...you want to sort or press the or buttons displayed on an item to sort the destinations Press the item by which you want to sort or press the or buttons displayed on an item once more to reverse the so...

Page 83: ...ke approximately 2 seconds until the touch keyboard is displayed 3 Touch Add The name and e mail address of the destination is added to the Destination list When you delete the selected e mail address...

Page 84: ...do so use a USB memory device For details about how to install a printer driver see page 204 Updating the System Using a USB Flash Memory Device To configure inkjet printer or wide format multifuncti...

Page 85: ...An available printer or multifunction printer is displayed in Printer If the user authentication function is enabled Print User is displayed The name of the user logged in is displayed in Print User I...

Page 86: ...yed on the machine to a smart device scan the QR code from the machine that is displayed on the smart device 1 Touch the Import and Save icon 2 Touch Use QR Code DTW478 3 Scan the QR code on a smart d...

Page 87: ...ed in the order in which they are imported The maximum number of pages that can be imported to the machine is 100 If the total number of captured pages and pages in the files to be imported from the s...

Page 88: ...2 Using a Whiteboard 86...

Page 89: ...nd devices that can be connected to the machine are as follows RICOH Interactive Whiteboard D3210 The following are the input output terminals on the Capture Board and Controller Unit and their descri...

Page 90: ...or projector See page 106 Using a Projector to Project a Screen 2 USB Port USB flash memory device Video conferencing device See page 31 Inserting a USB Flash Memory Device See page 102 Connecting a...

Page 91: ...see Read This First of RICOH Interactive Whiteboard D3210 6 DisplayPort Input Computer Tablet Document camera You cannot display copyright protected content such as DVD and Blu ray discs See page 99...

Page 92: ...ut output terminals on the Capture Board and Controller Unit and their descriptions For the input output terminals of the main unit and other parts of the machine see Read This First of RICOH Interact...

Page 93: ...is First of RICOH Interactive Whiteboard D5520 D6510 D7500 2 DisplayPort Input Computer Tablet Document camera You cannot display copyright protected content such as DVD and Blu ray discs See page 99...

Page 94: ...achine 6 LAN Port Router or other communication devices Use this terminal port to connect the LAN cable 7 Audio Output Self powered speaker or other audio device Use this terminal to connect to the li...

Page 95: ...3 DXZ003 8 5 4 6 7 1 HDMI Input 2 DisplayPort Input DisplayPort 1 1a compliant 3 VGA Input 4 HDMI Output 5 USB Port 6 LAN Port 7 Audio Output 8 VGA Input Devices That Can Be Connected to the Machine...

Page 96: ...achine see Read This First of RICOH Interactive Whiteboard D6500 D8400 2 DisplayPort Input Computer Tablet Document camera You cannot display copyright protected content such as DVD and Blu ray discs...

Page 97: ...6 LAN Port Router or other communication devices Use this terminal port to connect the LAN cable 7 Audio Output Self powered speaker or other audio device Use this terminal to connect to the line inp...

Page 98: ...LAN Port 5 Audio Output 6 HDMI Input 7 DisplayPort Input DisplayPort 1 1a compliant 8 VGA Input No Terminal Devices Connection method 1 VGA Input Video conferencing device See page 102 Connecting a Vi...

Page 99: ...mmunication devices Use this terminal port to connect the LAN cable 5 Audio Output Self powered speaker or other audio device Use this terminal to connect to the line input terminal of an amplifier 6...

Page 100: ...supported see page 316 List of Video Input Signals Supported by the Machine The audio signals of the HDMI Input and DisplayPort Input are output to the audio output terminals When more than one device...

Page 101: ...ice displayed on the screen to other images by touching the Switch External Input icon You can check which image of the device is displayed from the letters displayed on the Switch External Input icon...

Page 102: ...ou can also write text or draw figures after importing a screen by touching the Capture Full Screen icon If there are already 100 captured pages the Capture Full Screen icon cannot be used If there is...

Page 103: ...Externally input images Input images displayed using IWB Remote Desktop Software Connecting a Computer or Tablet to the Machine 101...

Page 104: ...n you can share the memo or document that is displayed on the screen with other devices connected via the network For details about sharing screen on a remote whiteboard see page 139 Overview of Remot...

Page 105: ...sfully recognizes the device a confirmation screen for starting screen sharing is displayed You cannot write to an image input from a video conferencing device You cannot use an image input from a vid...

Page 106: ...via USB For details about the location of the USB port see page 87 Devices That Can Be Connected to the Machine 2 Start a video conference A confirmation message for sharing the computer screen appea...

Page 107: ...s connected first When a Whiteboard screen in a Video Conference is shared the sub window display cannot be shared The RICOH UCS Screen Sharing function cannot be used if the video conferencing device...

Page 108: ...recommended for use with the machine Supported models are as follows PJ WX3231N X3241N PJ WX3340N WX3340 X3340N X3340 PJ WX4130N WX4130 PJ WX4240N X4240N PJ WX4141 WX4141N WX4141NI PJ WX5350N X5360N P...

Page 109: ...2 Project the screen For details about how to use a projector to project screens see the manual of the projector Using a Projector to Project a Screen 107...

Page 110: ...3 Connecting Devices 108...

Page 111: ...S consult the distributor where you purchased the machine or your sales representative To use the RICOH UCS function you will need to configure the Video Conference Settings For details see page 232 C...

Page 112: ...m for Mac Video conferencing devices Installation Requirements Preventing the deterioration of sound quality Keep objects that may cause the sound quality to deteriorate away from the microphone or sp...

Page 113: ...video disappear and only audio is heard Screen image does not display properly when the screen layout is changed The Contact List or contact status do not appear or it takes longer than expected for...

Page 114: ...H UCS function When using the RICOH UCS function for the first time be sure to change the password and register your e mail address in RICOH Unified Communication System Settings If the RICOH UCS func...

Page 115: ...necting a device If using an external device You can connect an external camera microphone or speaker to the machine For details about how to connect these types of external devices see page 87 Device...

Page 116: ...ttings 4 Connect button Call the selected contact to start a meeting 5 Connect as Private Meeting button You can limit participants in meetings Pre determine a four digit meeting code and share it wit...

Page 117: ...bandwidth available for reception and transmission You can check whether the network environment you are using meets the operating environment requirements for this machine and whether it is possible...

Page 118: ...ith the other meeting participants During screen sharing the displayed contents of the selected screen are displayed on the other participants screens 8 Camera button Mic button Volume button Adjust t...

Page 119: ...Set Mic Gain Automatically corrects to an appropriate range the level of the sound sent to the other party If you use this function you do not need to adjust Mic Adjustment in Advanced Impulse Noise...

Page 120: ...ttings tab Item Description TCP Port 443 If the UDP port cannot be used for communication during a video meeting due to problems with the network environment you can use the TCP port 443 instead Limit...

Page 121: ...on and other details about the machine to Ricoh for problem diagnosis Only send a report when requested to do so by the support desk You can also send a report from the error message dialog Display Se...

Page 122: ...4 Connecting to a Video Conference 120...

Page 123: ...een of the machine For details about how to download the software see page 130 Downloading IWB Remote Desktop Software Downloading RICOH Interactive Whiteboard Client After installing RICOH Interactiv...

Page 124: ...the Top Page To access the Web page for the machine one of the following web browsers is required Internet Explorer 11 Microsoft Edge Firefox Safari for OS X Safari for iOS 1 Chrome for Android 2 Chr...

Page 125: ...with a LAN cable If you do this functions that need network connections such as system updates or connection tests do not work Procedures for connecting the machine directly to a computer are as foll...

Page 126: ...page 122 Displaying the Top Page 2 Click Downloading Temporarily Saved File 3 Enter the meeting code Y420WA8000 4 Click OK 5 Click Download for the file you want to download and then save the file Y42...

Page 127: ...Saved File Management screen Automatic temporary saving is a supplemental feature and a temporarily stored file may be lost when a forced termination of the machine occurs To save pages enter a meeti...

Page 128: ...y Saved Files Indicates the number of temporarily saved files and the maximum number of files that can be temporarily saved 3 File List Displays a list of the temporarily saved files 5 Using the Web P...

Page 129: ...art or shut down the machine from the Web page of the machine For details see page 128 Restarting or Shutting Down the Machine from Its Web Page You can also specify the settings to install Windows up...

Page 130: ...field 3 Click OK 4 Click Restart or Shutdown 5 On the confirmation screen click Restart or Shutdown When there is an applicable Windows update Restart by Applying Windows Update or Shutdown after Appl...

Page 131: ...hine using IWB Remote Desktop Software This section explains operations for Windows 7 and macOS 10 14 IWB Remote Desktop Software Overview After you install IWB Remote Desktop Software on your compute...

Page 132: ...st name in your web browser s URL bar and display the Web page for the machine 3 Click Download Software 4 Click Download for the IWB Remote Desktop Software and then save the file Y420WA8004 The IWB...

Page 133: ...s 10 32 bit 1 GB or more Windows 10 64 bit 2 GB or more HDD 100 MB or more free space Network Line speed Minimum 200 Kbps When not using network services other than IWB Remote Desktop Software Wireles...

Page 134: ...OS 10 14 CPU Recommended Core i3 2 5GHz or more Minimum Core 2 Duo 2GHz or more Memory 2 GB or more HDD 100 MB or more free space Network Line speed Minimum 200 Kbps When not using network services ot...

Page 135: ...u want to change the one that is displayed in the window 7 Click Install 8 Enter the user name and the password of the administrator account if you are asked to do so and then click Install Software 9...

Page 136: ...erating System 1 On the Start menu of the computer select All Programs 2 Select Ricoh and then click IWB Remote Desktop Software 3 Click IWB Remote Desktop Software Starting with Mac Operating System...

Page 137: ...chine is connected to a computer open the pull down menu and then select the length of time the auto disconnect message is displayed When the setting is enabled the auto disconnect message is displaye...

Page 138: ...menu on the sub panel of the application linking function When IWB Remote Desktop Software is running on a Windows operating system the button minimize button and the button close button are displaye...

Page 139: ...unresponsive If this occurs or if the touch keyboard does not respond perform the following procedure on the computer 1 Set User Account Control Settings to Never Notify 2 Configure the following sett...

Page 140: ...all icons click Programs and Features 3 Select IWB Remote Desktop Software and click Uninstall 4 Confirm the messages and click OK Uninstalling the Software from Mac Operating Systems 1 Open the Finde...

Page 141: ...about how to configure the network settings see page 167 Configuring Network Settings For details about how to add your Remote License see page 174 Adding or Deleting Your Remote License You cannot us...

Page 142: ...tive Whiteboard RICOH Interactive Whiteboard Lt for Windows Projector with interactive functionality Participant Writing RICOH Interactive Whiteboard RICOH Interactive Whiteboard Lt for Windows Projec...

Page 143: ...d can participate in a remote whiteboard session at the same time Up to 50 devices in which RICOH Interactive Whiteboard Client is installed can participate in a remote whiteboard session at the same...

Page 144: ...6 0 0 or later 1 System running version 1 5 X X or earlier Projector with interactive functionality Remote Viewer 2 Web browser RICOH Interactive Whiteboard Client Can participate Cannot participate 1...

Page 145: ...or details see page 104 Sharing the Whiteboard Screen in a Video Conference When you activate compatible mode the Start button is not displayed 3 Touch Options and then specify the conditions for open...

Page 146: ...eboard session For details about the communication status see page 155 Checking the Remote Whiteboard Information During the remote whiteboard session the participating whiteboards are displayed in th...

Page 147: ...teboard session For details about the communication status see page 155 Checking the Remote Whiteboard Information During the remote whiteboard session the participating whiteboards are displayed in t...

Page 148: ...XX XXX XXX XXX XXX DHG351 When compatible mode is active touch Close When a video conferencing device is connected to the machine via USB touch the sharing icon and then touch RICOH UCS screen sharing...

Page 149: ...version between 1 6 0 0 and 1 7 X X 1 System running version 1 5 X X or earlier Compatible mode 2 Can participate Cannot participate 1 If the version of your whiteboard differs from that of the host...

Page 150: ...ng on the actual environment When the remote whiteboard you want to join is open with available functions limited the participating whiteboards cannot save files print pages or send e mail When the re...

Page 151: ...ost whiteboard Selecting from the contact list Select the host whiteboard from the list of the whiteboard location names you have added in advance ECR018 3 2 1 1 IP address display field Displays the...

Page 152: ...list IP Address Entry History can hold up to 100 entries When IP Address Entry History reaches capacity the oldest entry is deleted from the history It may take approximately two seconds until the to...

Page 153: ...e entered is the code displayed at the top of the screen of the host whiteboard You may not need to input a passcode depending on the whiteboard s settings Y420WA8005 4 Click Join The remote whiteboar...

Page 154: ...whiteboard enter the passcode 8 If a connection is established the time to import pages of the host whiteboard is displayed Click OK There are two methods for specifying a host whiteboard The first is...

Page 155: ...cting it from IP Address Entry History IP Address Entry History can hold up to 100 entries If there are already 100 entries the oldest entry is deleted from the history The indicated shared page impor...

Page 156: ...h Leave 3 Touch Leave When you have participated in a remote whiteboard session from Remote Viewer click the Share icon and then select Leave When you have participated in a remote whiteboard session...

Page 157: ...teboard session 2 Options Indicates the options that have been set 3 Web Browser Participation Terminal List Indicates the IP addresses of the devices participating in the remote whiteboard session vi...

Page 158: ...locations or the amount of data to be transferred increases screen updates may take longer and the response time for user operations may increase As communications improve screen updates and response...

Page 159: ...Remote Desktop Software the machine automatically recognizes a click or double click during a handwritten entry You cannot use this function when mouse operations are linked with another application a...

Page 160: ...ected clicks cannot be automatically recognized while making a handwritten entry on a remote computer screen To save the changes made to the settings after the machine is turned off specify Default Wh...

Page 161: ...n the Desktop Touch an icon twice in quick succession with the pen nib to activate an icon on the desktop The operations performed with the activated icons are as follows Icon Behavior Reference Admin...

Page 162: ...Icon Behavior Reference Software Keyboard Displays the touch keyboard It may take approximately two seconds until the touch keyboard is displayed 8 Changing the Interactive Whiteboard Settings 160...

Page 163: ...nfiguring General Settings touch Close General Settings Icons Touch the icon with the pen nib to activate an icon on General Settings The operations performed with the activated icons are as follows I...

Page 164: ...ine s power was turned on for the first time or the machine settings were restored to the factory defaults Touch the Change Administrator Password icon to change the password 4 Touch OK If the entered...

Page 165: ...ddress and Default Gateway settings These settings are necessary to use the functions that require a network connection such as the remote whiteboard or sending by e mail functions For details about h...

Page 166: ...Your Remote License System Update Upload Updates the system to the latest version Alternatively it is used to update or install the driver For details about how to update the system see page 204 Updat...

Page 167: ...s the start times and errors in a file The log file can be saved as follows Save to a USB flash memory device Send by e mail For details about the information saved in a log file or how to save the fi...

Page 168: ...s 4 Advanced Settings The following three types of certificates can be uploaded to and downloaded from the machine Root certificate Client certificate Server certificate For details see page 226 Manag...

Page 169: ...gs Wireless Network Settings Opens Wireless Network Settings Automatic Configuration Proxy Server Select from Use the proxy server Use Automatic Configuration Script and Do not Use Enter the following...

Page 170: ...tic Names The public address book of this machine is updated when the machine starts up The public address book of this machine is erased when the function is disabled Not selected Download Public Add...

Page 171: ...he host name is not set Selected DNS Auto Settings Specify whether or not to configure the DNS server settings automatically If you clear this check box specify the following settings Preferred DNS Se...

Page 172: ...Manually connect wireless network to open the configuration screen and manually configure the wireless network Manually Connect Wireless Network 1 Manually adds a wireless network configuration To ad...

Page 173: ...tings automatically If you clear this check box specify the following settings Preferred DNS Server Alternate DNS Server Selected MAC Address Indicates the MAC address of the wireless LAN adapter 1 Th...

Page 174: ...Setting the Date and Time You can change the settings of the date and time or the time zone on the Set Date Time window in Administrator Settings 8 Changing the Interactive Whiteboard Settings 172...

Page 175: ...e language you want to use to the top of the list 3 Close the window Administrative tab Specify the language you want to use to display a text from a program that does not support Unicode After you fi...

Page 176: ...se code is not case sensitive You can enter the license code in either uppercase or lowercase 4 Touch Add When your license code is authenticated a completion message appears If the entered license co...

Page 177: ...ing icon are disabled 5 Touch OK To register or delete a remote license from the Web page of the whiteboard click Register Delete License in Administrator Settings For details about how to access the...

Page 178: ...on Specify whether or not SMTP server authentication is required If you select this check box enter the account and password for the SMTP server Not selected Security Specify whether or not to encrypt...

Page 179: ...mail sent to the destination device If the maximum incoming mail size on the destination device is 2 MB then the maximum file size set on the machine should be 1 MB If the maximum file size set on the...

Page 180: ...the second and subsequent rows enter the corresponding information for each host whiteboard you want to register to the contact list Up to 1 000 entries can be added from the second line DEC001 4 3 2...

Page 181: ...eparated values There are different character encodings for Unicode If the file is saved as a non Unicode little endian file the file cannot be used The screen which allows you to choose the format us...

Page 182: ...ost whiteboard with the host name IK_PROJECTOR is registered Name column The entry is named Projector Address column IK_PROJECTOR is entered Group column The entry is included in the group RICOH 4 Fou...

Page 183: ...plete a message is displayed 7 Touch OK Exporting a Remote Contact List 1 Insert a USB flash memory device into a USB port Insert only one USB flash memory device For details about how to connect a US...

Page 184: ...t rows enter the corresponding information for each e mail address you want to register to the email address book Up to 1 000 entries can be added from the second line DEC006 4 3 2 1 1 Label row Enter...

Page 185: ...n file the file cannot be used The screen which allows you to choose the format used to save files differs according to the text editor or spreadsheet software you are using Display examples for Unico...

Page 186: ...med Address column guest mail co jp is entered Group column The entry is not included in a group Adding an Email Address Book 1 Create an email address book in the root directory the topmost directory...

Page 187: ...device see page 31 Inserting a USB Flash Memory Device 2 Touch the Added Data Management icon in Administrator Settings 3 Touch Export of Email Address Book When registering the contact list from the...

Page 188: ...name that is allowed to participate in the domain User Principal Name in the format of User Name FQDN domain name for example or configure other settings to allow access to the folder from outside th...

Page 189: ...ppercase letters A Z Lowercase letters a z Numbers 0 9 Symbols space _ Enter the path and user name as follows When specifying a shared folder under domain management How to access the shared folder H...

Page 190: ...user allowed to access the shared folder If you omit the password a blank entry is added The available characters are as follows Uppercase letters A Z Lowercase letters a z Numbers 0 9 Symbols space _...

Page 191: ...st name is Office_PC is registered Name column The entry is named Office_Folder Path column Office PC ricoh co jp Folder01 is entered User column DomainUser ricoh co jp is entered Password column pass...

Page 192: ...SB flash memory device containing the shared folder list into a USB port Insert only one USB flash memory device For details about how to connect a USB flash memory device see page 31 Inserting a USB...

Page 193: ...older List 1 Insert a USB flash memory device into a USB port Insert only one USB flash memory device For details about how to connect a USB flash memory device see page 31 Inserting a USB Flash Memor...

Page 194: ...nd save it You can add up to 20 image files can be added to the machine as templates Save the image file with the following settings File name any name File extension JPG or PNG Recommended resolution...

Page 195: ...file the file cannot be used The screen which allows you to choose the format used to save files differs according to the text editor or spreadsheet software you are using Display examples for Unicode...

Page 196: ...ne and displayed on the screen as month 01 Image file name column Calendar is entered Displayed file name column month 01 is entered 4 Fourth entry 5th row The image file name RICOH is registered to t...

Page 197: ...orted When using RICOH Interactive Whiteboard D3210 the 6 preset horizontal templates and 7 preset vertical templates cannot be exported Displaying the Template when the Interactive Whiteboard Starts...

Page 198: ...e initial value of the default screen is the whiteboard screen If image files with resolutions smaller than the recommended value are imported an enlarged image is displayed on the screen at the fixed...

Page 199: ...cal length is 1 080 pixels or less File size 500 KB or less Do not include files other than PNG files in the folder Also do not include any hidden files in the folder Hidden files means files that are...

Page 200: ...Specify the location to which you want to save custom stamps and then click Save The compressed file uploaded to the machine is downloaded Deleting a Custom Stamp 1 Use your computer to access the Web...

Page 201: ...cess the Web page for the machine For details about how to access the Web page see page 122 Displaying the Top Page 3 Click Administrator Settings 4 Enter the administrator password in the password en...

Page 202: ...nal Input 7 Click Delete in the message that appears 8 Click OK in the message that appears The display guide for external input is deleted These settings are reflected after the whiteboard applicatio...

Page 203: ...nistrator It can only be downloaded from the Web page of the machine For details about how to access the Administrator Settings Web page see page 127 Opening Administrator Settings The information tha...

Page 204: ...og from the Web page of the machine click Log Download in Administrator Settings 1 Insert a USB flash memory device into a USB port Insert only one USB flash memory device For details about how to con...

Page 205: ...configure the SMTP Server Settings see page 176 Configuring SMTP Server Settings 1 Display Administrator Settings and then touch the Collect Debug Logs icon 2 Select Attach to Email DTW489 3 Touch OK...

Page 206: ...follows Update from Network Checks and updates the latest version of the system via a network About 5 minutes after Ricoh Interactive Whiteboard starts the latest firmware is checked and downloaded T...

Page 207: ...will restart automatically Updating the System Using a Web Page You can update your system by uploading firmware from the Web page The firmware can be downloaded from the Ricoh website 1 Save the down...

Page 208: ...n the network Upload 2 Updates the system using firmware downloaded to your computer in advance Display confirmation dialog box before system update Specify whether to show a confirmation message when...

Page 209: ...printing is in progress 30 minute s For standby press the power button Specify whether the machine shuts down or enters standby mode when the power button is pressed When you select this item the mach...

Page 210: ...st whiteboard Standard Image Quality Use Temporary Save Function 4 Specifies whether or not to use the temporary save function for pages If you do not want to use the function clear this check box Sel...

Page 211: ...ght click if this setting is specified Also the recognition accuracy may decrease or the strokes may become connected when the lines are drawn too fast This item is displayed only when using the RICOH...

Page 212: ...cify whether or not to link with applications that are not dedicated to the whiteboard such as RICOH Smart Device Connector If you select this you can upload photos images and PDFs from the RICOH Inte...

Page 213: ...pport Mode Select this to connect an HDMI converter to the machine If this setting is disabled and a device is connected to the converter a black screen is displayed on the machine If this setting is...

Page 214: ...each item is as follows Automatically switches to the external input when the external input display screen has changed Selected Do not display pen entry operation guidance while displaying external i...

Page 215: ...may be lost when a forced termination of the machine occurs To save pages enter a meeting code for the pages and temporarily save them to the machine or save them in a shared folder or to a USB flash...

Page 216: ...e of Windows Update If this happens you cannot use the whiteboard until you input the recovery key Item Description Initial value Encrypt SSD Specify whether to encrypt the SSD If the motherboard is d...

Page 217: ...Fix to Open with Passcode Specifies whether or not to require a passcode when starting a remote whiteboard Not selected Prohibit direct entry of host whiteboard Specifies whether or not to prohibit di...

Page 218: ...not to use WSUS Windows Server Update Services when applying Windows updates Not selected Update Server Address Port Number After selecting Use WSUS Windows Server Update Services specify the URL and...

Page 219: ...chine settings are being configured from the Web page of the machine this item is displayed as Display confirmation dialog box before starting RICOH UCS P3000 3500 screen sharing Changing the Security...

Page 220: ...tory Item Description Initial value Use User Authentication Function Specify whether to use the user authentication function If this item is enabled you can specify which authentication method to use...

Page 221: ...tication server mail Key Display Name Use up to 256 characters to specify an attribute name for the key display name being used to access the authentication server displayName Name Use up to 256 chara...

Page 222: ...Description Initial value Use User Authentication Function Specify whether to use the user authentication function If this item is enabled you can specify which authentication method to use and confi...

Page 223: ...attribute name for the login user being used to access the authentication server This setting cannot be changed cn Email Address Use up to 256 characters to specify an attribute name for the Email add...

Page 224: ...stored on the whiteboard 1 day s 7 day s 30 day s 90 day s 1 day s 1 Card Authentication Package Enhanced Locked Print NX is available only for Japan Even if you select this method you cannot use it...

Page 225: ...of the AAM server an integer from 1 to 65535 The default port number of the AAM server is 8444 RICOH Streamline NX v3 Enter the port number of the Delegation server an integer from 1 to 65535 The def...

Page 226: ...used as the background on the login screen if necessary If any background image has been imported the image is overwritten Delete 5 Deletes the imported background image on the login screen Sender Em...

Page 227: ...supports only HTPPS connections 5 This operation can be executed only when the background image has been imported The image file to be used as the background for the login screen should be a JPEG file...

Page 228: ...installed on the machine but you can also install other server certificates on the machine A warning may appear on your web browser when the self signed server certificate is being used 1 The fingerp...

Page 229: ...e are different character encodings for Unicode If the file is saved as a non Unicode little endian file you cannot use the file The screen which allows you to choose the format used to save files var...

Page 230: ...the topmost directory of a USB flash memory device 2 Insert the USB flash memory device containing the zip file into a USB port Insert only one USB flash memory device For details about how to connect...

Page 231: ...3 Touch Export of Root Certificate Client Certificate or Server Certificate When operating from the Web page of the machine click Download 4 Touch OK 5 Touch Close twice Managing Certificates 229...

Page 232: ...rinter Blank Print Authentication Specifies the type of Print Authentication No Do not authenticate printing When the settings are being configured from the Web page of the machine this item is displa...

Page 233: ...0 to 32 characters Blank Others From the Others screen you can open the printer driver properties screen to reconfigure the driver properties If you are using RICOH Streamline NX based authentication...

Page 234: ...e RICOH UCS Function Specifies whether or not to use the RICOH UCS function Not selected Contact ID Enter your contact ID used to log in to the RICOH UCS service if the Use RICOH UCS Function check bo...

Page 235: ...ce Before adding a device turn the device on to prepare it for Bluetooth connection 1 Touch the Device Management icon in Administrator Settings 2 Touch Device Management 3 Touch Add a device on the D...

Page 236: ...rd reader from the machine 2 Touch the Device Management icon in Administrator Settings 3 Touch Driver Optimization 4 Touch OK 5 Touch Yes twice The machine restarts to optimize the driver 6 Touch OK...

Page 237: ...uration file is imported the system will not work correctly Do not change the file name of an exported configuration file A configuration file whose name has been changed cannot be restored Do not rem...

Page 238: ...click Device Settings Management Download and then specify how to save the file on the computer and the destination When backing up the settings in the Administrator Settings use the following proced...

Page 239: ...e settings on the Web page and you do not want to load the settings specific to a device select the check box for the settings under Do not import the following device unique setting value s while upl...

Page 240: ...e versions are different if the versions of both systems are 2 2 10200 0 or higher Not all the settings are synchronized For details see page 241 Whether or not the items in Administrator Settings can...

Page 241: ...hiteboards If the synchronization setting is enabled the results of the synchronization are displayed when you open the Web page of the synchronized destination whiteboards Creating a List of Destinat...

Page 242: ...r spreadsheet software you are using Unicode little endian formats Unavailable formats Unicode Unicode text Unicode little endian UTF 16LE Unicode big endian UTF 16BE UTF 8 Testing Connections to Dest...

Page 243: ...Settings can be synchronized on multiple whiteboards Items in Administrator Settings Synchronized or not System Settings 1 Security Settings Network Settings 2 Print Settings 3 Email Settings Video C...

Page 244: ...annot be synchronized 3 Values in Others cannot be synchronized 4 The following items cannot be synchronized the values of Change date and time on the Date and Time tab all the values on the Additiona...

Page 245: ...are retained Date Time settings Regional and Language options 1 Touch the Initialize to Factory Defaults icon in Administrator Settings A confirmation message appears 2 Touch Initialize The machine ca...

Page 246: ...8 Changing the Interactive Whiteboard Settings 244...

Page 247: ...n was not correctly pressed causing a forced shut down Quickly press and release the power button of the machine When the machine is turned off press the power button again to restart the machine If t...

Page 248: ...as images The number of stroke entries exceeds the limit Delete unnecessary pages containing strokes Delete unnecessary strokes Cannot perform the operation Reduce the total number of entries by dele...

Page 249: ...size of partly captured image exceeds 30 MB Delete unnecessary partly captured images Delete unnecessary pages containing partly captured images Cannot perform the operation Delete the custom stamp Th...

Page 250: ...m Use the compatible mode Open remote whiteboard in compatible mode or update the host participating whiteboard s software to the latest version You can participate with the current version but it is...

Page 251: ...d to the network A failure has occurred on the host terminal The network cable is not connected or is broken The network bandwidth is too low or the reception is poor for Remote Viewer only The host d...

Page 252: ...iteboard A communication error has occurred Try again later or contact your administrator The computer that is being used has been disconnected from the network Connect to the network and start the re...

Page 253: ...Select another PDF file The PDF file is corrupted The file is not a PDF file For instance the file extension of a text file was changed to pdf Select another PDF file or check that the PDF file opens...

Page 254: ...in PPT format For instance the file extension of a text file was changed to ppt A password is specified for the PPT file The PPT file is corrupted Open the PPT file on a computer to make sure that no...

Page 255: ...not have the authority to write to the mounted USB memory You do not have the authority to write to the USB flash memory device Configure the USB flash memory device properties to allow information to...

Page 256: ...k The shared folder is not configured to use CIFS protocol The path to the shared folder is incorrect The user name or password is incorrect The network cable is not properly connected The IP address...

Page 257: ...configured The DNS server is not configured The IP packet cannot reach the shared folder because a different subnet mask is specified CIFS SMB communication is prohibited in the network Make sure tha...

Page 258: ...emory device while importing a file Failed to send the email because the size of the attached file is too large Use the Save in USB Memory function The attempt to send the e mail failed because the si...

Page 259: ...r the SMTP server authentication account or password Check whether the network cable is connected or the cable is broken Access Administrator Settings and check the Network Settings For details about...

Page 260: ...ge Display the computer screen Failed to create the PDF file Please call service Memory is running short The system is having a problem Contact your service representative There is no data to save Eit...

Page 261: ...ails see page 167 Configuring Network Settings Cannot access the cloud storage The following are the possible causes The network settings are incorrect Cannot access the server Cannot access the netwo...

Page 262: ...ils see page 206 Changing the System Settings Do not open links that are not directly related to signing in Leave the username and password in Network Settings blank Error Messages Related to Temporar...

Page 263: ...they are incorrect re enter the correct ones Cannot login There is an error in the proxy authentication settings Reconfigure the proxy authentication settings correctly To configure proxy authenticat...

Page 264: ...RICOH UCS deselect the Use RICOH UCS Function check box in Video Conference Settings of Administrator Settings Network connection has been lost The network connection was disconnected while the machi...

Page 265: ...rom the network The network connection was disconnected while the machine was starting up Check the network environment that you want to use and reconnect to the network An error occurred This applica...

Page 266: ...rd The card information is incorrect Check the card information Cannot login whiteboard The card information is not registered Check if the card information is registered Cannot login whiteboard Faile...

Page 267: ...The server settings are wrong Check the network settings and the server settings Also check the network status Cannot use the authentication function Failed to perform license authentication The follo...

Page 268: ...he server The following are possible causes Cannot access the network The network settings are incorrect The server settings are wrong Check the network settings and the server settings Also check the...

Page 269: ...hen logging in Use the same IC card as you used when logging in When error code 7 is displayed see Troubleshooting under 9 Managing System Operation and Logs Administrator s Guide of RICOH Streamline...

Page 270: ...abled press and hold the power button to shut down the machine while the whiteboard screen is displayed Error Messages Related to Configuration Settings Message Causes Solutions Cannot import The impo...

Page 271: ...re used Uses a 2 digit or 3 digit number that starts with 0 Cannot import because the IP address format is incompatible Check the IP address and reset it The file to be imported contains an IP address...

Page 272: ...t file and then try again For details about correct file settings see page 186 Managing a Shared Folder List Set the character code format to Unicode little endian The character code format of text fi...

Page 273: ...B communication is prohibited in the network The server with the shared folder is not correctly connected to the network The network cable is not properly connected The IP packet cannot reach the shar...

Page 274: ...memory You do not have the authority to write to the mounted USB memory Configure the USB flash memory device properties to allow information to be written Cannot export Insufficient free space on the...

Page 275: ...server setting Cannot import The following are the possible causes The Zip file format is incorrect The text file format is incorrect The file name is incorrect There is no text file or there are more...

Page 276: ...gain after resolving the cause The certificate could not be exported due to one of the following No free space on disk The same file name already exists in the save folder No access privileges are giv...

Page 277: ...e being configured remotely from another computer The administrator settings are being configured on the machine Wait a while and try again later Cannot start the application because the software is a...

Page 278: ...to create a list see page 239 Creating a List of Destination Whiteboards to Synchronize Cannot upload The file format is incorrect The system file is not compatible with the whiteboard Upload the corr...

Page 279: ...meeting code set when temporarily saving the file Check that the save period of the file has not expired Cannot upload The size of a ZIP file or PNG file exceeds the limit The file cannot be extended...

Page 280: ...status The machine is not connected to the network Check the network settings Make sure the network cable is properly connected The file is corrupted Check the file and try again Downloading of the sy...

Page 281: ...protected contents on the external input terminal named Computer In Connect to another external input terminal and select the input source by pressing Input on the monitor or remote control The whiteb...

Page 282: ...med will be ended Failed to switch the touch input control Touch OK to close the Administrator Settings screen If you want to continue configuring the setting reopen Administrator Settings Cannot logi...

Page 283: ...the user card information at the authentication destination if necessary Cannot add the destination The email address is not registered on the authentication server Check the e mail address settings...

Page 284: ...ote Desktop Software DMG and run it then perform installation following the screen instructions The version of the software is not the latest one Download the latest version from the machine and insta...

Page 285: ...the destination device is incorrect The IP address of the destination device is not specified The LAN cable of the destination device is not connected properly The destination device is in standby mod...

Page 286: ...This First If you cannot resolve problems by yourself contact your service representative When Turning the System On Off For details about how to shut down the machine see the provided manual The pro...

Page 287: ...inside the controller Quickly press and release the power button of the display When the machine shuts down switch off the main power if the machine which you use has the main power switch Contact you...

Page 288: ...uickly press and release the power button of the display When the machine shuts down switch off the main power if the machine which you use has the main power switch Next switch on the main power and...

Page 289: ...e cable is connected correctly Quickly press and release the power button of the display When the machine shuts down press the power button again to restart the machine When you are using RICOH Intera...

Page 290: ...and Wireless interference have occurred in the 2 4 GHz band Separate the whiteboard and the electronic pen at least 3 meters away from wireless LAN devices A stroke is not displayed at the correct pos...

Page 291: ...propriate stroke pressure Clean the inside of the display frame For details about how to clean the display see page 312 Cleaning the Display Do not use the interactive pens within 15 m 49 2 feet of ea...

Page 292: ...e as an obstacle on the display frame Be careful not to apply too much stroke pressure Keep your hands away from the display frame Change the location of the system Do not apply too much force to the...

Page 293: ...rn on the video conferencing device An image disappears before completion An image stops halfway when loading An image is corrupted The cable is not connected correctly Reconnect the cable Secure the...

Page 294: ...ttings is not selected Select the Use USB Memory check box in Administrator Settings For details about how to change the system settings see page 206 Changing the System Settings A message prompting f...

Page 295: ...the power of the device to be connected Enter the IP address or host name that is displayed in the upper part of the screen of the device to be connected Check that the Network Settings of the device...

Page 296: ...ress is incorrect The power to the printer is turned off Press the Cancel button Check that the machine is connected to the network Check that the printer address specified on the machine matches the...

Page 297: ...r for the IC card reader is not installed Do not connect an IC card reader to use with the interactive whiteboard to a multi function printer or printer The IC card reader might not be able to read IC...

Page 298: ...gain A screen for selecting a certificate appears Select a valid certificate For details about how to display the desktop see page 159 Displaying the Desktop Cannot connect to a wireless network Valid...

Page 299: ...sed for encrypting the SSD is corrupted Contact your service representative When Using IWB Remote Desktop Software Problem Causes Solutions The screen s display is rotated The computer s graphic drive...

Page 300: ...and release the button shown in the diagram on the controller unit The controller unit starts shutting down If the controller unit does not start shutting down press and hold down the button for at le...

Page 301: ...you can apply it to the machine using Windows Update You can also use the WSUS Windows Server Update Services The period before an update becomes applicable after it is released from Microsoft or the...

Page 302: ...e from Its Web Page Depending on the settings updates are also installed when auto shutdown or auto restart occurs For details see page 214 Changing the Security Settings You can interrupt the Windows...

Page 303: ...check box in User Authentication Settings on the Administrator Settings Web page and enter the address port number and communication protocol of the server For details about Authentication Settings s...

Page 304: ...s available only for Japan Before reconfiguring Print Settings as described above check that a supported printer or multifunction printer is correctly connected to the machine The image file to be use...

Page 305: ...e whiteboard as a cache from Cache User Information on Authentication in User Authentication Settings When you enable this setting you can log in to the whiteboard by using the IC card even if the whi...

Page 306: ...whiteboard screen or on the floating toolbar to switch to the standby mode Turn the machine off Depending on the settings on RICOH Streamline NX a screen prompting you to enter your password may appe...

Page 307: ...stem Turning the power on and off Whiteboard enters standby mode when its power is turned off Switching input including a computer that is connected via IWB Remote Desktop Software Adjusting the volum...

Page 308: ...panese Simplified Chinese CPU Recommended Intel CoreTM 2 Duo 2 GHz or more Minimum Intel Core Solo U1300 Memory Windows 7 32 bit 1 GB or more Windows 7 64 bit 2 GB or more Windows 10 32 bit 1GB or mor...

Page 309: ...After reading the agreement click I accept the terms in the license agreement and then click Next 6 Specify the installation folder and then click Next 7 Click Install 8 Click Finish Uninstalling Rem...

Page 310: ...lains General Settings of Remote Viewer The icons displayed in the General Settings screen are as follows the Version Information icon Displays the Remote Viewer version information When you touch Dis...

Page 311: ...as a CD ROM Creating a Remote Contact List This section explains how to create a contact list using a text editor or spreadsheet software and to add it When the import is complete the contact list is...

Page 312: ...act list is not registered IP address containing a set starting with 0 or 00 Example 111 222 033 004 0 0 0 0 255 255 255 255 127 0 0 1 2 Save the contact list to the root directory the topmost directo...

Page 313: ...ating the application Touch the application button to start and operate the application from the sub panel Depending on the settings the position in which the application button appears varies The men...

Page 314: ...ect the power cord from the wall outlet If the display surface or the inside of the display frame of the whiteboard becomes dirty clean it with a soft dry cloth If the display is used without cleaning...

Page 315: ...he bracket Pairing the Interactive Pen 1 Remove the battery from the interactive pen and replace it 2 Press and hold the pen s nib and the pen s bottom at the same time for about 2 seconds After you h...

Page 316: ...Device Management 3 Press and hold the speaker icon USB PnP Sound Device on the Playback tab of Sound screen for several seconds and then release your finger from the icon The context menu appears 4 T...

Page 317: ...ain unit If the controller designed to comply with OPS Open Pluggable Specification standard is connected to this display in the Operating Instructions corresponds to the regarding description If no b...

Page 318: ...Video Timings CVT Standard Version 1 1 Generalized Timing Formula GTF Version 1 1 The signal must also be one of those marked with a symbol in the HDMI Input column DisplayPort Input column or VGA In...

Page 319: ...720 85 VESA GTF 1280 720 85 VESA GTF 1280 768 60 VESA DMT CVT RB 1280 768 60 VESA DMT CVT 1280 768 60 VESA GTF 1280 768 75 VESA DMT CVT 1280 768 75 VESA GTF 1280 768 85 VESA DMT CVT 1280 768 85 VESA G...

Page 320: ...0 85 VESA CVT 1280 1024 60 VESA GTF 1280 1024 60 VESA DMT 1280 1024 60 VESA CVT 1280 1024 75 VESA GTF 1280 1024 75 VESA DMT 1280 1024 75 VESA CVT 1280 1024 85 VESA GTF 1280 1024 85 VESA DMT 1280 1024...

Page 321: ...DMT CVT 1440 900 75 VESA GTF 1440 900 85 VESA DMT CVT 1440 900 85 VESA GTF 1400 1050 75 VESA CVT 1600 900 60 VESA CVT RB 1600 900 60 VESA GTF 1600 900 60 VESA DMT RB 1600 900 60 VESA CVT 1600 1200 60...

Page 322: ...the input terminals see page 87 Devices That Can Be Connected to the Machine For the input signal supported by the Capture Board of the main unit see Operating Instructions of the main unit If resolu...

Page 323: ...l Interface Controller Item Specifications Input connector Capture Board Digital Input Correspond to HDMI 1 Digital Input Copyright protected content not supported DisplayPort terminal 1 DisplayPort I...

Page 324: ...unication port Remote whiteboard TCP 80 50000 50001 50002 and 61616 are available for communication E mail transmission Communication with the port number specified in the Email settings is available...

Page 325: ...ness 450cd m2 Brightness changes in accordance with the image settings In addition the brightness fades as the product ages It does not maintain a consistent level of brightness Contrast ratio 1100 1...

Page 326: ...2 C 32 89 6 F The temperature range varies according to the conditions of the installation location Humidity 10 80 The humidity range varies according to the conditions of the installation location A...

Page 327: ...n the brightness fades as the product ages It does not maintain a consistent level of brightness Contrast ratio 4000 1 View angles 178 in the horizontal field 178 in the vertical field Contrast ratio...

Page 328: ...ion location Humidity 10 80 The humidity range varies according to the conditions of the installation location A low humidity 60 or less is recommended when the product is installed in a high temperat...

Page 329: ...ss Contrast ratio 4000 1 View angles 178 in the horizontal field 178 in the vertical field Contrast ratio 10 or more Response speed 8 ms Gray to Gray Touch panel Item Specifications Detection method S...

Page 330: ...ion location Humidity 10 80 The humidity range varies according to the conditions of the installation location A low humidity 60 or less is recommended when the product is installed in a high temperat...

Page 331: ...View angles 178 in the horizontal field 178 in the vertical field Contrast ratio 10 or more Response speed 8 ms Gray to Gray Touch panel Item Specifications Detection method ShadowSense Type Guard gla...

Page 332: ...n a high temperature environment Altitude Maximum 2500 m 8200 feet RICOH Interactive Whiteboard D8400 LCD panel Item Specifications Size 84 inch wide diagonal 2134 62 mm Effective display area H V 186...

Page 333: ...ms Gray to Gray Average Touch panel Item Specifications Detection method IR Matrix Type Guard glass With AR coating Thickness Approximately 4 0 mm AG Anti Glare Glass For the external interfaces othe...

Page 334: ...ng to the conditions of the installation location Humidity 10 80 The humidity range varies according to the conditions of the installation location A low humidity 60 or less is recommended when the pr...

Page 335: ...MS ActiveMQ 1 5 1 Log4cxx 0 10 0 DotNetZip 1 9 1 8 Foxit PDF SDK TightVNC Viewer version 2 for Windows software TightVNC Server 2 0 for Windows software Apache Tomcat 7 jQuery 2 0 2 tablesorter 2 0 5...

Page 336: ...and contact your local Ricoh support representative or sales representative Note that you must pay all postage if we provide the source code by sending a CD According to GPLv2 regulations we have set...

Page 337: ...S and or other jurisdictions VGA is a trademark of International Business Machines Corporation in the United States other countries or both HDMI and High Definition Multimedia Interface are trademark...

Page 338: ...s used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks Microsoft product screen shots reprinted with per...

Page 339: ...f Strokes Welcome Screen You can display the Welcome Screen when the machine s power is turned on or the machine exits the standby mode See page 18 How to Use the Welcome Screen Application buttons Wi...

Page 340: ...g See page 214 Changing the Security Settings Version 3 1 0 0 Feature Description Reference SSD Encryption You can encrypt the data stored in the SSD See page 214 Changing the Security Settings Encryp...

Page 341: ...ge 167 Configuring Network Settings Windows Update You can use Windows Update to install Windows updates to the machine See page 127 Opening Administrator Settings Open Anti virus Software You can ope...

Page 342: ...MEMO 340 EN GB EN US EN AU Y420 7506D...

Page 343: ......

Page 344: ...EN GB EN US EN AU Y420 7506D 2018 2019 Ricoh Co Ltd...

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Ricoh Interactive Whiteboard Controller Type 2, Operating Instructions Manual

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Summary of Contents for Interactive Whiteboard Controller Type 2

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