Ricoh Interactive Whiteboard Controller Type 2, Operating Instructions Manual

Page: 259 / 344

Message Causes Solutions
The sender's email address
is incorrect.
Check the sender's email
address and try again. • The sender’s e-mail
address is not
specified.
• The format of the
sender’s e-mail
address is incorrect.
Specify the correct e-mail address of
the sender.
Failed to send the email. The
following are possible
causes.
Failed to connect to the
SMTP server.
Failed to authenticate with
the SMTP server.
The operation to connect to
the SMTP server has timed
out. • The network cable is
not connected, or the
cable is broken.
• There is an error in the
Network Settings (such
as the DNS).
• There is an error in the
SMTP Server Settings
(IP address, host name,
or port number).
• There is an error in the
authentication settings
for the SMTP server
(authentication,
account, or password).
• Check whether the network cable
is connected, or the cable is
broken.
• Access Administrator Settings and
check the Network Settings. For
details about how to configure the
Network Settings, see page 167
"Configuring Network Settings".
• Access Administrator Settings and
check the SMTP Server Settings.
For details about how to
configure the SMTP Server
Settings, see page 176
"Configuring SMTP Server
Settings".
Cannot continue sending the
email because of a
communication error
The following are possible
causes.
• The network settings
are incorrect
• The network cable is
not connected
Check the network status
and then try again.
• The network cable is
not properly
connected.
• The IP address is not
configured.
• The IP address cannot
be obtained via DHCP.
• Make sure the network cable is
properly connected.
• Configure the IP address.
If a Message is Displayed during Operation
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