Quantum DXi4701, User Manual

Page: 432 / 440

Appendix B: Troubleshooting
Common Problems and Solutions
406 Quantum DXi4701 User’s Guide
Table 17 Ethernet Network
Problems
Problem Corrective Action
The Ethernet link light
on the DXi4701 is not
lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4701 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxv).
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi4701 system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4701 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xxv).
DXi4701 system is not
visible on the Ethernet
network.
Try to ping the DXi4701 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi4701
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see Getting More Information
or Help on page xxv).