Quantum DXi4701, User Manual

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Appendix B: Troubleshooting
General Troubleshooting Actions
402 Quantum DXi4701 User’s Guide
• Attempts to recover from the problem.
• Logs the problem.
• If the problem requires service, the system reports the problem in a
service ticket associated with the field replaceable component.
General Troubleshooting Actions
For information about general troubleshoot actions you can take, see
the following sections:
• Viewing Service Tickets
• Checking Hardware Status
• Downloading a System Diagnostics File
Viewing Service Tickets
Service tickets include time and date information, status (open or
closed), information about each error, and links to recommended
troubleshooting procedures. The DXi4701 generates service tickets
according to the following scenarios:
• If the component associated with the problem does not have an
open service ticket, the DXi4701 opens a service ticket for the
component and reports the problem in a service ticket.
• If the problem reoccurs, the DXi4701 logs the number of times that
it detects the problem in the existing report.
• If a different problem occurs with the same component, the
DXi4701 adds a new report to the same service ticket.
• If a problem occurs with a different component, the DXi4701 uses
the above scenario to open a new service ticket for the component
or report the problem in an existing service ticket associated with
the component.
To access the Service Tickets page, click the Alerts menu, and then click
the Service Tickets tab.
For more information about working with service tickets, see Service
Tickets on page 195.