Quantum DXi4701, User Manual

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Chapter 8: DXi4701 Alerts
Service Tickets
Quantum DXi4701 User’s Guide 195
Service Tickets
The DXi4701 has the capability to automatically detect and resolve
problems encountered by the system during operation. If a problem
cannot be resolved automatically and requires user intervention or
servicing, the system generates a service ticket.
A service ticket contains detailed information about the problem and, if
appropriate, steps you can take to resolve it. If the DXi4701 detects that
the problem is resolved, the system automatically closes the service
ticket. You can also manually close a service ticket after the problem is
corrected.
Note: Tickets that are not resolved are generated again after 24
hours.
See the following sections for more information about service tickets:
• Service Ticket Priority
• Recommended Actions
• Working With Service Tickets
Service Ticket Priority
The system assigns each service ticket a priority based on the criticality
of the problem that caused the system to generate the ticket. There are
three priority levels:
• Low - A minor problem occurred and needs to be resolved, but the
operation and performance of the DXi4701 are not significantly
affected.
• Middle - A serious problem occurred and needs to be resolved, but
it does not necessarily need to be fixed immediately. The operation
and performance of the DXi4701 may be degraded.
• High - A critical problem has occurred and needs to be resolved
immediately. The operation and performance of the DXi4701 are
degraded, and there is a risk of system failure or data loss.