Quantum DXi4701, User Manual

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Appendix B: Troubleshooting
Common Problems and Solutions
Quantum DXi4701 User’s Guide 405
Ethernet Network
Problems
Table 17 describes corrective actions for problems occurring with the
Ethernet network.
One fan is not
operating.
Determine which fan has failed by reading
the service ticket generated by the system.
Contact your Quantum Customer Support
representative to arrange for service (see
Getting More Information or Help on
page xxv).
Multiple fans are not
operating.
Caution: Turn the system off immediately!
The system will overheat with
multiple fans not operating.
Contact your Quantum Customer Support
representative to arrange for service (see
Getting More Information or Help on
page xxv).
A hard drive is not
responding
Determine which drive has failed by
observing the fault LED on the drive carrier.
Contact your Quantum Customer Support
representative for a drive carrier
replacement (see Getting More Information
or Help on page xxv).
A SAS cable is
removed during
normal operation.
The system will shut down as soon as it
recognizes the problem. There is a potential
for data loss.
Power off the system, re-insert the SAS
cable and restart the system. Depending on
the state of the system when the SAS cable
was removed, a long-running, mandatory
data verification may occur.
Problem Corrective Action