Quantum DXi4701, User Manual

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Chapter 8: DXi4701 Alerts
Service Tickets
Quantum DXi4701 User’s Guide 199
Figure 112 Recommended
Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for
example, troubleshooting steps you have taken or a record of calls made
to Quantum customer support. The additional information is saved with
the service ticket and remains associated with the ticket even after it is
closed.
To modify a service ticket:
1 In the list of service tickets, click the ticket number.
2 Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see
Figure 113 ).