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Quantum DXi4701 User’s Guide

401

Appendix B

Troubleshooting

This appendix describes the status and problem reporting features of

the DXi4701 as well as problems you might encounter during setup and

operation of the system. Corrective information is provided to help you

resolve these problems.
For for information about troubleshooting the DXi4701, see the

following sections:

•

DXi4701 Status and Problem Reporting

•

General Troubleshooting Actions

•

Common Problems and Solutions

DXi4701 Status and Problem Reporting

To maintain system health and help you identify and correct problems

that occur, the DXi4701 constantly performs the following actions:

• Monitors the system software and hardware components.
• Detects system problems.
• Attempts to isolate each problem to a specific field replaceable

component.

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Summary of Contents for DXi4701

Page 1: ...User s Guide Quantum DXi4701 with DXi 2 3 4 Software 6 68106 01 Rev C...

Page 2: ...EMENT Quantum the Quantum Logo Backup Recovery Archive It s What We Do Be Certain Be Quantum Certain DLT the DLT Logo DLTSage DLTtape the DLTtape Logo DXi DXi Accent Dynamic Powerdown FastSense FlexLi...

Page 3: ...s 3 What s New in DXi 2 3 Software 4 Enhancements in Previous Releases 5 Data Reduction 8 Data Deduplication 9 Compression 9 Space Reclamation 10 Remote Replication 10 DXi4701 System 11 Hard Drive Sto...

Page 4: ...ndicators 33 DXi4701 Expansion Module Rear Panel Features 35 DXi4701 Expansion Module EMM Features and Indicators 35 DXi4701 Expansion Module Power Supply Indicators 37 DXi4701 Hard Drive Carrier Indi...

Page 5: ...74 Step 1 About 75 Step 2 Add Storage Servers 75 Step 3 Add LSUs 77 Step 4 Add Users 78 Step 5 Confirm 79 Step 6 Download OST Client Plug In 80 Replication Wizard 81 Step 1 About 82 Step 2 System 82...

Page 6: ...ication 118 Task Overview Setting Up and Performing Directory File or Cartridge Based Replication 120 Task Overview Recovering a Replicated Share or Partition 121 Task Overview Performing a Share or P...

Page 7: ...are Version 172 Performance 174 Inline 174 Ethernet 175 RAID 177 Fibre Channel 178 CPU 179 Disk Usage 180 Available 181 Used 181 Data Before Reduction 181 Data After Reduction 182 VTL Status 183 Physi...

Page 8: ...cation Configuration 249 Target DXis List 250 Adding a Replication Target 251 Editing a Replication Target 253 Deleting a Replication Target 255 Pausing or Resuming Replication to a Target 256 Enablin...

Page 9: ...g File 361 DSET 362 Healthchecks 364 Analyzer 367 Network 368 Disk 370 Space Reclamation 371 License Keys 374 License Key Information 375 Adding a License Key 376 Licensing Data at Rest Encryption 378...

Page 10: ...01 General Troubleshooting Actions 402 Viewing Service Tickets 402 Checking Hardware Status 403 Downloading a System Diagnostics File 403 Common Problems and Solutions 403 Start up Problems 403 Hardwa...

Page 11: ...rage OST Example 19 Figure 8 DXi4701 Node RAID Sets 20 Figure 9 DXi4701 Expansion Module RAID Sets 21 Figure 10 DXi4701 Node Front View 24 Figure 11 DXi4701 Node Rear View 27 Figure 12 DXi4701 Node 1...

Page 12: ...58 Figure 29 NAS Wizard About 59 Figure 30 NAS Wizard Protocol 60 Figure 31 NAS Wizard Windows 61 Figure 32 NAS Wizard Share Access 63 Figure 33 NAS Wizard Add Share 64 Figure 34 NAS Wizard Confirm 6...

Page 13: ...ard Guardian 97 Figure 59 Support Wizard System Log 98 Figure 60 Support Wizard Licensed Features 99 Figure 61 Home Page 102 Figure 62 DXi4701 System Overview 103 Figure 63 Disk Usage Overview 105 Fig...

Page 14: ...gure 86 Edit Partition Settings Page 159 Figure 87 Unpack Queue 160 Figure 88 Actions Page 161 Figure 89 Reports Page 164 Figure 90 Hardware Summary Page 167 Figure 91 System Board Page 168 Figure 92...

Page 15: ...lication Settings Page 209 Figure 118 Windows Domain Page 211 Figure 119 Share Access Page Windows Workgroup 214 Figure 120 Share Access Page Active Directory 215 Figure 121 Add Workgroup User Page 21...

Page 16: ...Figure 145 Storage Servers Page 265 Figure 146 Add Storage Server Page 267 Figure 147 Edit Storage Server Page 271 Figure 148 LSU Page 273 Figure 149 Add Logical Storage Unit Page 275 Figure 150 Edit...

Page 17: ...ure 173 Network Page Backpanel Locations 319 Figure 174 Date Time Page 320 Figure 175 Web CLI Passwords Page 322 Figure 176 SSL Page 325 Figure 177 Install New Certificate Page 327 Figure 178 Login Se...

Page 18: ...ance Page 368 Figure 204 Settings Page 369 Figure 205 Disk Analyzer Page 370 Figure 206 Space Reclamation Page 372 Figure 207 License Keys Page 374 Figure 208 License Key Management Page 377 Figure 20...

Page 19: ...Table 5 DXi4701 Expansion Module Rear Panel Features 35 Table 6 DXi4701 Expansion Module EMM Rear Panel Indicators and Connectors 36 Table 7 DXi4701 Model Number 52 Table 8 Low Space States 53 Table 9...

Page 20: ...Tables xx Quantum DXi4701 User s Guide Table 17 Ethernet Network Problems 406 Table 18 Replication Problems 407...

Page 21: ...written for DXi4701 operators and administrators Note It is useful for the audience to have a basic understanding of Windows Linux and UNIX as well as backup recovery systems Document Organization Fol...

Page 22: ...d service tickets Chapter 9 DXi4701 Configuration discusses configuration of the DXi4701 Chapter 10 DXi4701 Utilities discusses DXi4701 utilities such as diagnostic tools and rebooting the system Appe...

Page 23: ...of the product The user assumes all risk in this aspect This unit is engineered and manufactured to meet all safety and regulatory requirements Be aware that improper use may result in bodily injury d...

Page 24: ...ents The following Quantum documents are also available for the DXi4701 Document No Document Title Document Description 6 00618 System Safety and Regulatory Information Quantum Products Lists all safe...

Page 25: ...dor expertise to resolve backup issues faster and at lower cost Accelerate service issue resolution with these exclusive Quantum StorageCare services 6 67960 DXi4701 Site Planning Guide Provides site...

Page 26: ...ts are free from Quantum That account can also be used to access Quantum s Knowledge Base a comprehensive repository of product support information Sign up today at http www quantum com osr For furthe...

Page 27: ...DXi4701 system and its components and includes the following sections Overview Features and Benefits What s New in DXi 2 3 Software Data Reduction Space Reclamation Remote Replication DXi4701 System...

Page 28: ...1 leverages Quantum s patented data deduplication technology U S Pat No 5 990 810 to dramatically increase the role that disk can play in the protection of critical data With the DXi4701 solution user...

Page 29: ...line data flow provides leading deduplication with an optimal combination of total system performance manageability and value Choice of either VTL virtual tape library or NAS network attached storage...

Page 30: ...ntrained personnel In addition Quantum recommends that system installation be performed only by qualified IT personnel with strong networking experience What s New in DXi 2 3 Software DXi 2 3 Software...

Page 31: ...ding a new scheduled event as well as for managing schedules for multiple shares or partitions see Scheduler on page 292 Network Address Translation NAT You can specify a NAT IP address for the DXi to...

Page 32: ...zed duplication or Automatic Image Replication subsequently occurs the operation is more efficient because a portion of the required data has already been replicated to the target storage server see R...

Page 33: ...checks AES 256 bit Encryption When sending replicated data to a target system the DXi can take advantage of 256 bit encryption for stronger security New CLI Functionality The command line interface CL...

Page 34: ...f all menus and pages in the remote management console see DXi4701 Management Pages on page 55 Use this list to help find the new location of features in the remote manage console Custom Network Confi...

Page 35: ...f total system performance manageability and value Quantum s deduplication technology uses a sub file variable length approach to identify redundant blocks in a data stream blocks that have appeared b...

Page 36: ...or correct system operation space reclamation must be run at regular intervals at least once a week Quantum recommends creating a schedule to automatically run space reclamation see Scheduling Space R...

Page 37: ...mal combination of performance simplicity and security For more information on implementing a replication plan see Chapter 6 DXi4701 Replication Note A DXi4701 can only replicate data to a DXi that su...

Page 38: ...4701 Capacity Upgrade Guide 6 68107 or contact your Quantum sales representative Figure 1 DXi4701 System Hard Drive Storage The DXi4701 system is based upon high speed disk drives instead of tape driv...

Page 39: ...with respect to functionality performance replication and recovery Note Using Backup Exec with GRT Granular Recovery Technology over CIFS is not recommended usage GRT requires frequently overwriting p...

Page 40: ...ing Figure 3 DXi4701 Expansion Module Drive Slot Numbering HDD Slot 0 HDD Slot 3 HDD Slot 6 HDD Slot 9 HDD Slot 1 HDD Slot 4 HDD Slot 7 HDD Slot 10 HDD Slot 2 HDD Slot 5 HDD Slot 8 HDD Slot 11 HDD Slo...

Page 41: ...pplication as tape cartridges DLT or LTO Data is stored on the hard drives through an interface that appears as a tape library with virtual cartridges virtual drives and a virtual changer mechanism A...

Page 42: ...cause issues down the track Regarding the quantity of virtual media you need to create as long as there is sufficient media to hold the amount of backup data for the required retention period the qua...

Page 43: ...tempting to write data to the virtual tape cartridge As a result smaller virtual tape cartridge sizes are better Remember the DXi system is always cautious of being filled up so that the integrity of...

Page 44: ...ACE set up custom permissions or leave the ACL Access Control List as is if the server is set up in a fully trusted environment NFS Protocol The NFS Network File System protocol was originally designe...

Page 45: ...tion requires the Symantec NetBackup 6 5 3 or later or Backup Exec 2010 or later host application and the OST Plug in client installation on the media server Plug in clients are host OS dependent and...

Page 46: ...n ensures that your data retains full integrity even in the event of two hard drive failures Since single parity RAID levels are vulnerable to data loss until the failed drive is rebuilt the larger th...

Page 47: ...iguration During network configuration each individual interface on the DXi4701 can be configured as a subnet with its own network settings Each physical Ethernet port can be configured as an interfac...

Page 48: ...interface requires its own set of network settings IP address network mask and gateway Caution For effective bonded network use a properly configured network switch is required A network switch is not...

Page 49: ...and Shutting Down the DXi4701 Locating DXi4701 Serial Numbers DXi4701 Node All DXi4701 systems include one Node The DXi4701 Node is a computer server that provides control for the DXi software host O...

Page 50: ...ntum sales representative The DXi4701 Node has a series of LED indicators and buttons located on the front and back of each component DXi4701 Node Front Panel Features and Indicators DXi4701 Node Rear...

Page 51: ...ystem power is on The power button controls the power supply output to the system Warning Turning off the power removes the main power but keeps standby power supplied to the Node Because of this you...

Page 52: ...8 System identification button Press to toggle the system ID on and off The identification buttons on the front and rear panels can be used to locate a particular system within a rack When one of thes...

Page 53: ...r of the system to help you determine the correct port connections Figure 11 DXi4701 Node Rear View Temperature Blinking amber A thermal error has occurred See Temperature Problems on page 408 Memory...

Page 54: ...gain 2 System identification connector Not used 3 iDRAC port Not used 4 Serial connector Allows you to connect a serial device to the system 5 VGA connector Caution Use of connected peripheral devices...

Page 55: ...k at maximum speed 1Gbps Amber Indicates the port is connected to the network at less than its maximum port speed Activity Indicator Blinking green Indicates network data is being sent or received 11...

Page 56: ...dual optical ports or dual Twinax ports The 10 GbE adapter with dual optical or Twinax ports has two LED indicators for each 10 GbE port see Figure 13 Link indicator Off Indicates the port is not con...

Page 57: ...wer supply is operational Flashing amber Indicates a problem with the power supply Flashing green When hot adding a power supply this indicates that the power supply is mismatched with the other power...

Page 58: ...at any time after purchase by adding a storage capacity upgrade license to enable installed hardware capacity or by adding additional hardware capacity to the system For information about upgrade opt...

Page 59: ...Power Supply Indicators DXi4701 Expansion Module Front Panel Features and Indicators Figure 15 shows the controls indicators and connectors located behind the optional rack bezel on the front panel o...

Page 60: ...sed Lights amber when the enclosure is turned on or is reset Blinks amber when the enclosure is in the fault state see General Troubleshooting Actions on page 402 2 Power LED The power LED lights when...

Page 61: ...le 5 DXi4701 Expansion Module Rear Panel Features DXi4701 Expansion Module EMM Features and Indicators Each DXi4701 Expansion module contains two enclosure management modules EMMs Figure 17 shows the...

Page 62: ...dentification button is pushed You can identify a particular enclosure in a rack using the system identification indicator 2 Debug port Not used 3 SAS port In Provides connection from the Node or anot...

Page 63: ...he port are connected Lights amber when one or more links to the port are not connected The LED remains off if enclosure is not connected 7 EMM status LED The EMM status LED lights when the EMM power...

Page 64: ...Also before you remove one power supply make sure the other power supply is operating correctly power indicator is green Figure 18 DXi4701 Expansion Module Power Supply LED Indicators DXi4701 Hard Dri...

Page 65: ...mber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Note If a driv...

Page 66: ...the DXi4701 To turn on the system power on the DXi4701 system components in the following order 1 Turn on both power switches on the back of each Expansion module JBOD see Figure 20 Wait 30 seconds fo...

Page 67: ...down the DXi4701 make sure that all backup and replication jobs are finished and that space reclamation activity is complete 1 Shut down the system from the remote management console using the Shutdow...

Page 68: ...ge of the remote management console You can also locate the system serial number the Node serial number and the Expansion module serial numbers by looking at the physical components The system serial...

Page 69: ...Chapter 2 DXi4701 Basic Operations Locating DXi4701 Serial Numbers Quantum DXi4701 User s Guide 43 Figure 22 DXi4701 Node Information Tag Pull out information tag to view system serial number...

Page 70: ...Chapter 2 DXi4701 Basic Operations Locating DXi4701 Serial Numbers 44 Quantum DXi4701 User s Guide...

Page 71: ...larly management pages and information related to NAS network attached storage and OST OpenStorage technology display only for DXi4701 NAS configurations Use the DXi4701 remote management console to p...

Page 72: ...lowing sections for more information about accessing DXi4701 remote management Supported Browsers Logging On to the DXi4701 Logging Off of the DXi4701 Supported Browsers Web browser software is not in...

Page 73: ...ot display verify that the IP address is correct and that the network path to the DXi4701 is valid Also verify that you are using a supported Web browser Then try again If you are still unable to acce...

Page 74: ...haracters are allowed Passwords can be changed on the Web CLI Passwords page see Web CLI Passwords on page 321 4 Click Login 5 If a security banner message has been specified for the DXi4701 click Acc...

Page 75: ...your session Note If the DXi4701 remote management console is idle for more than 30 minutes default setting the system logs off the user The inactivity timeout can be changed on the Login Session page...

Page 76: ...The state displays Attention during a blockpool verify operation see Blockpool Verify Behavior on page 53 Verify Failure Red The blockpool verify process has failed Low Space Yellow Available disk spa...

Page 77: ...page 52 Click the Low Capacity button to view the administration alerts related to low disk space see Admin Alerts on page 193 Note When disk space is low target replication to the system is paused se...

Page 78: ...ete When the DXi4701 enters the Critical Reserve Space state backup ingest is stopped and target replication to the system is paused Backup ingest and target replication resume when the DXi4701 exits...

Page 79: ...ingest and replication occur as normal Space reclamation occurs at normally scheduled times Low Space Yellow Free Space is less than 850 GB 100 GB x total usable capacity in TB 10 TB Low Capacity butt...

Page 80: ...receiving replicated data should succeed Space reclamation and healthchecks will fail When the blockpool verify is complete the banner displays Normal and the system resumes normal operation Main Men...

Page 81: ...ick Map on the main menu see Figure 26 On the map click the name of a page to quickly navigate to that page see Figure 27 If you need help as you work click Help in the page s title bar to see online...

Page 82: ...the documentation do not use your Web browser s Back Forward or Refresh buttons when navigating in the remote management console Doing so may have unintended effects Instead always use the main menu a...

Page 83: ...main menu This replaces the main menu with the Wizards menu see Figure 28 The Wizards menu includes the following wizards NAS Helps you configure the DXi4701 as a NAS Network Attached Storage applianc...

Page 84: ...on page 94 Click an item on the Wizards menu to begin a wizard After you complete a wizard a green check mark displays next to its name on the Wizards menu To display the main menu again click Exit F...

Page 85: ...NAS Step 1 About 1 Read the information about the wizard see Figure 29 2 Click Next to continue Note At any time while using the wizard you can click Previous to return to the previous step Figure 29...

Page 86: ...tically skips this step and the next step Continue with Step 5 Add Share on page 63 1 Select an option for joining the DXi4701 to the Windows network see Figure 31 Active Directory Add the DXi4701 to...

Page 87: ...ain The DXi4701 will become a member of this organization Administrator Name Enter Administrator or any user that has the right to join the domain By default any user belonging to the Administrators g...

Page 88: ...to confirm it Description Optional Enter a brief description of the workgroup user Grant Administrator Privileges Select the check box to add the workgroup user to the Windows Administrators group Th...

Page 89: ...on Quantum recommends that you enable data deduplication to optimize disk usage Note Data deduplication is enabled by default You cannot enable or disable data deduplication after the share is added H...

Page 90: ...d Share Step 6 Confirm 1 Review the settings you selected to make sure they are correct see Figure 34 If necessary click Previous to return to a previous step to make changes 2 To make changes to a NA...

Page 91: ...or more VTL Virtual Tape Library partitions for use with a backup application The wizard guides you through the process of adding one or more VTL partitions adding virtual media discovering hosts and...

Page 92: ...can click Previous to return to the previous step Figure 35 VTL Wizard About Step 2 Add Partition 1 Enter information about the partition see Figure 36 Name Enter the name of the VTL partition Library...

Page 93: ...to Quantum DXi4701 for best compatibility If your backup application does not support the Quantum DXi4701 inquiry string select a different library model Check your software compatibility guide to ver...

Page 94: ...remove one or more tape drives from an existing partition to make them available for use in a new partition Enable deduplication Select the check box to enable data deduplication Quantum recommends t...

Page 95: ...equence You can enter any alpha numeric string for the starting barcode Subsequent barcodes are incremented accordingly For example if you enter AA the cartridges are numbered AA0000 AA0001 AA0002 and...

Page 96: ...or more Fibre Channel target ports If you do not see the world wide name WWN of the host make sure the host is connected to a Fibre Channel port on the DXi4701 and click Discover Remote Hosts again Th...

Page 97: ...1 Enter information about the host access group see Figure 39 Group Name Enter a name for the group Partition Select the partition to associate with the group Remote Host Select the host initiator to...

Page 98: ...ommand and Control LUN Note The CCL Command and Control LUN is not used in most environments This option is recommended for host access groups that contain an HP UX host It can also be used if hosts t...

Page 99: ...ee Figure 40 If necessary click Previous to return to a previous step to make changes 2 To make changes to a VTL partition media or host access group you added first select the item and click Delete t...

Page 100: ...ugh the process of adding one or more OST storage servers configuring LSUs logical storage units and adding OST users The wizard also provides a link for downloading and installing the OST Plug in on...

Page 101: ...e configured in Ready Stopped or Verifying state The OST server is available for backup only in Ready state 2 Click Next to continue Note At any time while using the wizard you can click Previous to r...

Page 102: ...matic Image Replication subsequently occurs the operation is more efficient because a portion of the required data has already been replicated to the target storage server Note To configure the target...

Page 103: ...t already contains an LSU Also if you add an available capacity LSU to a storage server you cannot add additional LSUs to that same storage server Note After you add an LSU that uses the Available Cap...

Page 104: ...the LSU for Automatic Image Replication use the Configuration OST LSU page see LSU on page 273 Figure 43 OST Wizard Add LSUs Step 4 Add Users 1 Enter information about the authenticated user see Figu...

Page 105: ...ected to make sure they are correct see Figure 45 The items to be added display in the Storage Servers Added LSUs Added and Users Added tables If necessary click Previous to return to a previous step...

Page 106: ...nload the OST Plug in click Client Plug in Download see Figure 46 On the download page download the correct OST Plug in for your backup application and operating system Also on the download page click...

Page 107: ...Xi system Sources send replicated data and targets receive replicated data A target system can receive data from up to 10 sources However a source system can send data to only a single target Finally...

Page 108: ...while using the wizard you can click Previous to return to the previous step Figure 47 Replication Wizard About Step 2 System 1 If data on this DXi4701 will be replicated to another DXi system enter...

Page 109: ...ptional Select the Encrypt data before replication check box to enable encryption when sending replication data to the target system Or clear the Encrypt data before replication check box to disable e...

Page 110: ...is a In the Source Hostnames or IP Addresses box enter the hostname or IP address of the system that will send the replicated data to the DXi4701 To enter multiple sources press Enter after each entry...

Page 111: ...e 49 Note For help adding NAS shares to the system use the NAS Configuration Wizard see NAS Wizard on page 58 2 To configure the share to replicate its data to another DXi system enter the following i...

Page 112: ...plicated data from another DXi system enter the following information under Receive a Optional Select the Enable Directory File based replication to this DXi check box to enable Directory File Based R...

Page 113: ...e VTL Wizard on page 65 2 To configure the partition to replicate its data to another DXi system enter the following information under Send a Select the Enable replication for selected partition check...

Page 114: ...ect the Enable Cartridge based replication to this DXi check box to enable Cartridge Based Replication for the partition and then enter a Sync ID in the box The Sync ID is used to identify the source...

Page 115: ...on Wizard VTL Partitions Step 4 Confirm 1 Review the settings you selected to make sure they are correct If necessary click Previous to return to a previous step to make changes see Figure 51 2 After...

Page 116: ...rts to selected recipients The wizard helps you configure an outgoing e mail server Then the wizard guides you through the process of specifying e mail recipients and selecting the notifications and r...

Page 117: ...an address that is in a reserved IP address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field Note To use hostname format you must specify a...

Page 118: ...ns to send to the recipient High Send e mail notifications for High service tickets High service tickets indicate that a critical problem has occurred and needs to be resolved immediately The operatio...

Page 119: ...tions to the recipient 3 Click Add 4 Optional To add additional recipients repeat Steps 1 3 5 Click Next to continue Figure 54 Email Alerts Wizard Recipients Step 4 Confirm 1 Review the settings you s...

Page 120: ...ter your system with Quantum The wizard also guides you through other tasks that will aid Quantum customer support in assisting you such as downloading StorageCare Guardian and creating a system log T...

Page 121: ...bout Step 2 Registration You must register your DXi4701 to receive service and support from Quantum 1 Click the link for Quantum s Product Registration site see Figure 57 2 Follow the onscreen instruc...

Page 122: ...ups and faster resolution time for customers at no additional cost for supported products under warranty or service contract 1 Click the link to learn more about the features and benefits of StorageCa...

Page 123: ...a system diagnostic file after setting up your DXi4701 and save it for future reference 1 Click Generate New to generate a new system diagnostics file see Figure 59 The system generates a new diagnost...

Page 124: ...se the license you will receive a License Certificate containing an authorization code Note Some licenses are pre installed on the DXi4701 For more information about licensed features see License Keys...

Page 125: ...key and press Ctrl C to copy it You should also print out or write down the license key or save it to a text file for future use 6 Switch back to the Support wizard 7 Enter the license key in the New...

Page 126: ...Chapter 4 DXi4701 Configuration Wizards Support Wizard 100 Quantum DXi4701 User s Guide...

Page 127: ...lance including disk usage data reduction statistics and replication activity To return to the Home page at any time click Home on the main menu The Home page contains the following overviews DXi4701...

Page 128: ...ge the hostname see Network on page 303 IP Address The IP address of the DXi4701 Click to change the IP address see Network on page 303 Version The software version installed on the DXi4701 A Quick Ti...

Page 129: ...an amount and as a percentage of the total capacity in the system Disk Capacity The total usable disk capacity of the DXi4701 Note Click the Quick Tip icon to see information about on demand storage c...

Page 130: ...w deduplicated or non deduplicated data Reclaimable Space The disk space that is occupied by outdated deduplicated data and which will be automatically reused if additional space for new deduplicated...

Page 131: ...mpression engines Data Size After Reduction The final reduced size of all data that has been processed by the data deduplication and compression engines Total Reduction Ratio The total reduction ratio...

Page 132: ...or OST and DXi Accent Deduplication Ratio The deduplication ratio of all data that has been processed by the data deduplication engine Compression Ratio The compression ratio of all data that has been...

Page 133: ...tially completed Generate a replication report to see the files that were not replicated see Reports on page 163 Manually Paused Yellow Replication was manually paused To resume replication click Resu...

Page 134: ...data sent over the network during replication or failback Actual Data Sent divided by the amount of time required to complete replication or failback Receive Settings Cumulative Statistics The Receiv...

Page 135: ...see Inline on page 174 Replication Throttle The system replication throttle currently in effect in KB s or MB s When a constant throttle is enabled the DXi limits the amount of data it sends during s...

Page 136: ...resents the original native size of the data protected by the DXi Ethernet In Accent The amount of data received by all Ethernet ports in MB s This amount represents the reduced size of the data prote...

Page 137: ...Chapter 5 DXi4701 Home Page Current Activity Overview Quantum DXi4701 User s Guide 111 Figure 66 Current Activity Overview...

Page 138: ...Chapter 5 DXi4701 Home Page Current Activity Overview 112 Quantum DXi4701 User s Guide...

Page 139: ...to resume normal operations Once the original system is available again you can restore all data back to its original location Note Quantum recommends that you configure and start replication before s...

Page 140: ...ated data and targets receive replicated data A target system can receive data from up to ten sources A source system can send data to up to two targets Finally one system can act as both a source and...

Page 141: ...regular basis to send snapshots of the share or partition to the target system If the source system ever becomes unavailable you can recover the share or partition on the target system using a saved...

Page 142: ...or partition to access its data Deletions are automatically propagated from the source system to the target system in order to free up space on the target In addition you can manually initiate a synch...

Page 143: ...ate to Multiple Targets For enhanced disaster recovery all shares or partitions on the DXi4701 are configured to replicate to multiple targets In this scenario even if one target system is lost the ot...

Page 144: ...or Cartridge Based Replication on page 120 Recover data from a lost or damaged share or partition see Task Overview Recovering a Replicated Share or Partition on page 121 Restore a lost or damaged sh...

Page 145: ...tically after backups complete see Scheduling a Share or Partition for Replication on page 297 Manually perform replication at frequent intervals see Replicating a Share or Partition on page 130 After...

Page 146: ...Based Replication for the new share or partition and specify the Sync ID see Configuring a Target Share for Directory File Based Replication on page 144 or Configuring a Target Partition for Cartridg...

Page 147: ...received snapshot and perform a recover operation see Recovering a Share on page 136 or Recovering a Partition on page 149 The share or partition is now available on the target system 2 Optional Map y...

Page 148: ...om the original target system 2 On the original target system select a received snapshot and perform a failback operation pointing to the original source system and then recover the share or partition...

Page 149: ...Configure Directory File or Cartridge Based Replication for a share or partition see Configuring Directory File or Cartridge Based Replication on page 127 Initiate replication for a share or partition...

Page 150: ...icons to show or hide all shares or partitions NAS VTL The name of the share or partition Hold the cursor over the name to display detailed information about the share or partition Note If multiple t...

Page 151: ...ort Descending to sort the rows in the table by that column To show or hide a column click the arrow to the right of a column heading and then click Columns Select the check box to show a column or cl...

Page 152: ...S share or VTL partition to allow the data on the share or partition to be replicated to other DXi systems the targets Disable replication if you do not want to replicate the share or partition to oth...

Page 153: ...figuring Directory File or Cartridge Based Replication on page 127 Note Disabling replication for a share or partition does not delete any scheduled replication events for that share or partition If y...

Page 154: ...he partition the cartridge is replicated to the configured target systems When a cartridge is deleted on a source system it is in the Unassigned partition thus this action has no effect on Cartridge B...

Page 155: ...S share or 12 characters VTL partition and can contain only alphanumeric characters underscores and hyphens An underscore or hyphen must not be the first character Note If you are performing Directory...

Page 156: ...Status column To cancel the replication job select the share or partition and click Abort Synchronizing a Share or Partition Synchronize a NAS share or VTL partition to synchronize its contents with t...

Page 157: ...on on page 158 To synchronize a share or partition 1 Select the share or partition to synchronize If multiple targets are configured click the arrow next to the share or partition to display all targe...

Page 158: ...d State The replication state for the file directory or cartridge Progress The percentage complete for replication of the file directory or cartridge Estimated Duration The estimated time it will take...

Page 159: ...the share or partition to the target systems Quantum recommends scheduling replication to run after backups are complete To schedule a share or partition for replication click Scheduler The Scheduler...

Page 160: ...eive NAS tab Use the Receive NAS page to perform the following tasks View received snapshots and recover failback or delete snapshots see Received Snapshots on page 134 Manage recovery jobs see Recove...

Page 161: ...see Deleting a Snapshot on page 139 Note The target system will retain up to 10 replication snapshots default setting for each replicated share Once 10 snapshots have been saved the oldest snapshot is...

Page 162: ...table by that column Click the column heading again to reverse the sort order Recovering a Share Recover a NAS share if the source system is unavailable and you need to access the share for example to...

Page 163: ...The original export protocol of the share NFS or CIFS is retained in the recovery process Note After you recover a share if you want to continue backing up data to the share you must remap your backup...

Page 164: ...pshot in the Snapshots List and click Failback The Failback Target page displays see Figure 74 Figure 74 Failback Target Page 2 Optional In the Failback Destination DXi box type the hostname or IP add...

Page 165: ...pshots List select the snapshot that was sent during the failback operation and click Recover The Recovered Share Name page displays see Figure 73 6 Optional In the Recovered Share Name box type a new...

Page 166: ...t from the list of allowed replication sources see Deleting a Replication Source on page 259 2 On the target system select a snapshot in the Snapshots List and click Delete Note If you delete the last...

Page 167: ...hot was received from Started The time the recovery job was started Finished The time the recovery job finished Status The status of the recovery job Success In Progress or Failed To delete informatio...

Page 168: ...tus The status of the failback job Success In Progress or Failed Use the Failback Jobs page to perform the following tasks To delete information for a failback job select it in the Snapshot Failback J...

Page 169: ...le Based Data on page 143 Configure a share to receive Directory File Based Replication data see Configuring a Target Share for Directory File Based Replication on page 144 View statistics for shares...

Page 170: ...eplication activity Configuring a Target Share for Directory File Based Replication Configuring a NAS share for Directory File Based Replication enables the automatic replication of files and director...

Page 171: ...share 3 Enter a Sync ID in the box The Sync ID is used to identify the source share that will send replicated data to the target share The Sync ID must be identical to the Sync ID of the source share...

Page 172: ...nformation File Directory The file or directory to be replicated State The replication state of the file or directory Click Refresh to update the statistics in the Unpack Queue Click OK to return to t...

Page 173: ...hots on page 147 Manage recovery jobs see Recovery Jobs on page 154 Manage failback jobs see Failback Jobs on page 155 Manage partitions configured for Cartridge Based Replication see Cartridge Based...

Page 174: ...e Deleting a Snapshot on page 153 Note The target system will retain up to 10 replication snapshots default setting for each replicated partition Once 10 snapshots have been saved the oldest snapshot...

Page 175: ...column Click the column heading again to reverse the sort order Recovering a Partition Recover a VTL partition if the source system is unavailable and you need to access the partition for example to...

Page 176: ...recovering the partition you must add tape drives to the partition The tape drive type must be identical to the original partition so that the media is compatible In addition you must map the devices...

Page 177: ...the snapshot from the target system back to the source system You can then perform a recover operation to recreate the partition on the source system just as it was at the point in time when the snaps...

Page 178: ...ted to enable encryption when sending the snapshot to the destination Or clear the Use Encryption check box to disable encryption when sending the snapshot to the destination If encryption is enabled...

Page 179: ...on is accessible If the partition contains media you will only be able to select the highest capacity tape drive for that media type For example if the partition contains SDLT600 tape cartridges you w...

Page 180: ...he target system select a snapshot in the Snapshots List and click Delete Note If you delete the last snapshot for a partition while replication for the partition to this target is still enabled any r...

Page 181: ...he snapshot was received from Started The time the recovery job was started Finished The time the recovery job finished Status The status of the recovery job Success In Progress or Failed To delete in...

Page 182: ...nished Status The status of the failback job Success In Progress or Failed Use the Failback Jobs page to perform the following tasks To delete information for a failback job select it in the Snapshot...

Page 183: ...sed Data on page 157 Configure a partition to receive Cartridge Based Replication data see Configuring a Target Partition for Cartridge Based Replication on page 158 View statistics for partitions con...

Page 184: ...n and recent replication activity Configuring a Target Partition for Cartridge Based Replication Configuring a VTL partition for Cartridge Based Replication enables the automatic replication of cartri...

Page 185: ...Enter a Sync ID in the box The Sync ID is used to identify the source partition that will send replicated data to the target partition The Sync ID must be identical to the Sync ID of the source parti...

Page 186: ...igure 87 Figure 87 Unpack Queue The Unpack Queue displays the following information Barcode The barcode of the cartridge to be replicated State The replication state of the cartridge Click Refresh to...

Page 187: ...e the replication service see Replication Service on page 161 Enable or disable the replication state see Replication State on page 162 Clear cumulative replication statistics see Replication Performa...

Page 188: ...on the DXi4701 that are eligible for replication that is all deduplicated shares or partitions Note The Replication Actions page may appear busy for a few moments when enabling or disabling the replic...

Page 189: ...statistics gathered while replicating shares or partitions to the selected target systems or when sending a snapshot during a failback operation To clear receive statistics click Clear Receive This re...

Page 190: ...lication report click Generate New To download the most recently generated replication report click Download Current Save the replication report to your local workstation and then unzip the downloaded...

Page 191: ...ion for the DXi4701 hardware as well as performance and disk usage information Note Status information is gathered by the system every two minutes To access the Status pages click the Status menu The...

Page 192: ...e Hardware page click the Status menu and then click the Hardware tab The Hardware page contains the following tabs Summary Details Firmware Version Summary The Hardware Summary page allows you to vie...

Page 193: ...the node Status The overall status of all components in the node Component Name The name of the main component Click the component name to see detailed information see Details on page 167 Component St...

Page 194: ...ge on the Details page click the System Board tab see Figure 91 Figure 91 System Board Page The System Board page displays the following information Component The name of the component on the system b...

Page 195: ...rs tab see Figure 92 Figure 92 Host Bus Adapters Page The Host Bus Adapters section displays the following information about each Fibre Channel card Component The name of the Fibre Channel card Click...

Page 196: ...s you to view information about Ethernet ports in the system The DXi4701 includes three or five Ethernet ports depending on the configuration To access the Network Ports page on the Details page click...

Page 197: ...storage array Component The name of the storage array Click the name of the storage array to view detailed information for the array in the Component section Status The status of the storage array Nor...

Page 198: ...ponent The name of the subcomponent Location The location of the subcomponent within the system Value The value reported by the subcomponent Status The status of the subcomponent Normal Green The comp...

Page 199: ...listed vary depending on the hardware component Firmware Version The value of the corresponding item in the Name column for example the specific manufacturer version number or release date for the it...

Page 200: ...ss the Performance page click the Status menu and then click the Performance tab The Performance page contains the following tabs Inline Ethernet RAID Fibre Channel CPU Inline The Inline page allows y...

Page 201: ...rtical access displays inline throughput 0 2 000 MB s Note The range represented by the Y axis changes based on the maximum value increasing in 200 MB increments as needed Each bar on the graph repres...

Page 202: ...orts data sent Select the port to monitor in the Ethernet drop down box or select Avg to display an average of all ports The horizontal axis displays time 0 100 seconds The vertical axis displays data...

Page 203: ...e RAID page on the Performance page click the RAID tab see Figure 98 Figure 98 RAID Page Use the RAID page to display recent RAID activity in dynamic graphs The top graph reports data reads and the bo...

Page 204: ...nnel send and receive activity Note The Fibre Channel page displays only on DXi4701 configurations that include a Fibre Channel card To access the Fibre Channel page on the Performance page click the...

Page 205: ...n lighter green Each bar on the graph represents approximately 1 second of time Hold the cursor over a bar to display the value of the bar CPU The CPU page allows you to view CPU usage To access the C...

Page 206: ...the cursor over a bar to display the value of the bar Disk Usage The Disk Usage page allows you to view information about free and used disk space on the system You can also view data reduction stati...

Page 207: ...ce at 20 or more Used Used space is the area that already holds data The Used value is displayed as an amount and as a percentage of the total capacity in the system Used space is divided into the fol...

Page 208: ...ing data from Failback replication Deduplicated Partitions DXi4701 VTL configurations only The amount of data stored in deduplicated partitions This includes incoming data from Cartridge Based Replica...

Page 209: ...nformation about creating VTLs see Adding a VTL Partition on page 224 To access the VTL Status page click the Status menu and then click the VTL tab The VTL Status page contains the following tabs Phy...

Page 210: ...ape Drives on page 184 Click Hide Storage Slots or Show Storage Slots to hide or show the virtual storage slots in the VTL see Storage and I E Slots on page 185 Click Hide I E Slots or Show I E Slots...

Page 211: ...l native raw data size because the data is compressed before it is written to the media Used Percent The amount of currently used space on the cartridge expressed as a percentage of the total capacity...

Page 212: ...n currently used to store data The value for Used might be less than the original native raw data size because the data is compressed before it is written to the media Used Percent The amount of curre...

Page 213: ...wing information about VTL partitions Partition The name of the partition Click the partition name to display the tape drives in the partition Click a tape drive to see individual performance informat...

Page 214: ...he OST Status page click the Status menu and then click the OST tab see Figure 105 Figure 105 OST Status Page Combined statistics for all media servers display at the top of each section Optimized Dup...

Page 215: ...nt of data received by all Ethernet ports in MB s This amount represents the reduced size of the data protected by the DXi after deduplication and compression on the media server Bandwidth Reduction T...

Page 216: ...ctivities from the log see Deleting Logged Activities on page 192 Download the activity log in XML format see Downloading the Activity Log on page 192 Viewing Logged Activities The Administrative Acti...

Page 217: ...mn Click the column heading again to reverse the sort order Note To rearrange the order of the columns click and drag a column heading left or right To show or hide columns click the arrow to the righ...

Page 218: ...e 108 Activity Log View Controls Deleting Logged Activities Use the toolbar above the Administrative Activity Log list to delete one or more entries in the activity log see Figure 108 To delete a log...

Page 219: ...Alerts menu The Alerts page contains the following tabs Admin Alerts Service Tickets Admin Alerts The Admin Alerts page allows you to view and work with administration alerts The DXi4701 generates an...

Page 220: ...re the admin alert was generated Last Update The date when the administration alert was last updated by the system Summary A brief description of the administration alert Note Click a column heading t...

Page 221: ...d are generated again after 24 hours See the following sections for more information about service tickets Service Ticket Priority Recommended Actions Working With Service Tickets Service Ticket Prior...

Page 222: ...roblem you can close the service ticket Note The recommended actions should be performed by a user who is familiar with operating the DXi4701 Working With Service Tickets The Service Tickets page allo...

Page 223: ...o perform the following tasks View details for a service ticket including recommended actions see Viewing a Service Ticket on page 197 Add information to a service ticket see Modifying a Service Ticke...

Page 224: ...ure 111 Ticket Details 2 Optional Click View Recommended Actions to view instructions for resolving the problem The recommended actions display in a new Web browser window see Figure 112 Follow the in...

Page 225: ...ubleshooting steps you have taken or a record of calls made to Quantum customer support The additional information is saved with the service ticket and remains associated with the ticket even after it...

Page 226: ...d a service ticket to send the ticket details to an e mail address You can also add optional comments to the e mail Note To enable the DXi4701 to send e mail you must specify an outgoing e mail server...

Page 227: ...Closing a Service Ticket Close a service ticket if the problem the caused the system to generate the ticket is resolved You can also close all service tickets that are currently open Note You can sti...

Page 228: ...hapter 8 DXi4701 Alerts Service Tickets 202 Quantum DXi4701 User s Guide The Ticket Analysis section displays at the bottom of the page see Figure 113 3 Select the Close Ticket check box 4 Click Apply...

Page 229: ...res of the DXi4701 including storage presentation data replication system settings and notifications To access the Configuration page click the Configuration menu The Configuration page contains the f...

Page 230: ...onfiguration Wizards on page 57 Caution Filenames on NAS shares are limited to a length of 256 bytes If a filename uses Japanese characters the filename can be no longer than 85 characters This is bec...

Page 231: ...Share on page 208 Delete a NAS share from the system see Deleting a NAS Share on page 210 NAS Shares List The NAS Shares List section displays the following information for all NAS shares on the DXi4...

Page 232: ...n state of the share Enabled or Disabled Replication The current state of replication for the share Enabled Replication is enabled Send Receive Sync ID Directory File Based Replication is enabled Conf...

Page 233: ...ou are adding a CIFS share for use with a Windows network you must configure the Windows domain before adding the new share see Windows Domain on page 211 To add a NAS share 1 Click Add The Add NAS Sh...

Page 234: ...s For more information about configuring replication for a share or to set up replication for the share at a later time see DXi4701 Replication on page 113 4 Click Apply Note When you create a CIFS sh...

Page 235: ...make the share read only If selected you cannot write to the share Hide from network browsing CIFS shares only Select the check box to hide the share from network browsing If selected you cannot see t...

Page 236: ...he CIFS protocol you must restart the CIFS service for the changes to take effect To restart the CIFS service first disjoin the Windows workgroup then join it again see Windows Domain on page 211 Rest...

Page 237: ...After you join the DXi4701 to a workgroup or a domain CIFS shares are available for use on the Windows network To access the Windows Domain page on the NAS page click the Windows Domain tab see Figure...

Page 238: ...o the share By default when a CIFS share is created the default security setting allows access for all users Any access restrictions on individual users can be managed by editing a share on the NAS Su...

Page 239: ...o join the domain In addition any user can join the domain if they are specifically delegated this right by a member of the Administrators group Administrator Password Enter the password for the user...

Page 240: ...privileges and delete users or administrators Available users or administrators can be granted access to NAS shares configured for the CIFS protocol Note You must join a Windows workgroup or domain b...

Page 241: ...workgroup user or a share administrator see Deleting a Workgroup User or Share Administrator on page 219 Workgroup Users or Share Administrators If the DXi4701 is joined to a Windows workgroup the Wor...

Page 242: ...workgroup user for a Windows workgroup 1 Click Add The Add Workgroup User page displays see Figure 121 Figure 121 Add Workgroup User Page 2 Enter information about the workgroup user User Name Enter...

Page 243: ...g a NAS Share on page 208 Windows Domain To add a share administrator for a Windows domain 1 Click Add The Add Share Administrator page displays see Figure 122 Figure 122 Add Share Administrator Page...

Page 244: ...re 123 Edit Workgroup User Page 2 Enter information about the workgroup user Note If you are editing a workgroup user you cannot change the User Name User Name Optional Select a different workgroup us...

Page 245: ...Microsoft Management Console Log onto the MMC on the domain controller and access a share s properties to set share permissions for users Note In some cases when you view file permissions on a Window...

Page 246: ...ts lock files and locally cache information without the risk of another user changing the file This increases performance for many file operations but it may decrease performance in other operations b...

Page 247: ...vides guided assistance for configuring VTL partitions see DXi4701 Configuration Wizards on page 57 To access the VTL page click the Configuration menu and then click the VTL tab The VTL page contains...

Page 248: ...tab see Figure 125 Figure 125 Partitions Summary Page Use the Partitions Summary page to perform the following tasks View information about existing VTL partitions see Partition List on page 223 Add...

Page 249: ...partition Host Mapping The current state of host mapping for the partition Yes or No If no hosts have been mapped click Map to map hosts to partitions see Remote Host Mapping on page 240 Media The num...

Page 250: ...ual tape drives VTDs totaled across all configured partitions must not exceed a maximum value The maximum number of VTDs allowed varies depending on the system configuration DXi4701 64 VTDs no more th...

Page 251: ...ion Replication Settings page displays see Figure 126 Figure 126 Add VTL Partition Replication Settings Page 2 Under Partition Settings enter information about the partition Name Enter the name of the...

Page 252: ...i4701 Note Quantum recommends that you set the library model to Quantum DXi4701 for best compatibility If your backup application does not support the Quantum DXi4701 inquiry string select a different...

Page 253: ...data duplication is disabled then data compression is also disabled 3 Optional Under Replication Settings specify replication settings For more information about configuring replication for a partiti...

Page 254: ...rary Model Number of Storage Slots and Number of Virtual Tape Drives options can be changed Library Model Select the library model emulated by the partition The library model determines the inquiry st...

Page 255: ...Storage Slots Enter the number of storage slots in the partition up to 9 000 Note One I E slot is created for each storage slot up to a maximum of 240 I E slots Number of Virtual Tape Drives Enter th...

Page 256: ...Note You can select multiple partitions to delete at once 4 Click Yes to confirm the deletion If the partition contains tape cartridges they are exported from the partition before it is deleted Changi...

Page 257: ...t 1 Select the Enable Auto Export check box to enable Auto Export Or clear the Enable Auto Export check box to disable Auto Export 2 Click Apply Media The Media page allows you to manage virtual tape...

Page 258: ...In this case the total capacity of all media is more than the capacity of the DXi For guidance on selecting media quantity and size see Virtual Media How Many and What Size on page 16 To access the M...

Page 259: ...characters zeroes are appended to the barcode to make it 6 characters long Media Type The media type of the cartridges Note The available media type options are determined by the type of tape drive s...

Page 260: ...plays the following information for all virtual tape cartridges in the partition Barcode The barcode number of the cartridge Type The cartridge type LTO or SDLT Partition The partition where the cartr...

Page 261: ...that column Click the column heading again to reverse the sort order Note Click the Information button i next to a cartridge to display detailed information about the cartridge 2 In the Action drop d...

Page 262: ...ion on The action is performed only for selected cartridges on the current page Or select the check box in the table heading row to perform the action on all cartridges in the partition Note If necess...

Page 263: ...moving a cartridge from a drive select the Force Unload Virtual Tape Drives check box to force the drive to unload the cartridge before ejecting it 5 Optional To reduce the number of cartridges displ...

Page 264: ...ed A drive might be offline if it has not been mapped to a host see Remote Host Access on page 240 9 Click Apply 10 Return the partition to an online state see Changing Partition Mode on page 230 Medi...

Page 265: ...you are unloading cartridges from a drive select the Force Unload Virtual Tape Drives check box to force drives to unload the cartridges before ejecting them 5 Optional To reduce the number of cartrid...

Page 266: ...well as view Fibre Channel target ports on the DXi Note If you do not create and associate a host access group with a partition the virtual devices are not visible from the host and drives cannot be...

Page 267: ...perform the following tasks View information about existing host access groups see Remote Host Mapping And Groups on page 241 Add a new host access group to a partition see Adding a Remote Host Access...

Page 268: ...ng to sort the rows in the table by that column Click the column heading again to reverse the sort order Adding a Remote Host Access Group Add a host access group to associate a VTL partition with a h...

Page 269: ...cted ports are displayed Otherwise all ports are displayed 3 Optional Select the Use CCL check box to use the Command and Control LUN Note The CCL Command and Control LUN is not used in most environme...

Page 270: ...e Use CCL check box to use the Command and Control LUN Note The CCL Command and Control LUN is not used in most environments This option is recommended for host access groups that contain an HP UX hos...

Page 271: ...osts page to discover and add Fibre Channel hosts to the available host list for the DXi4701 Note You must configure a host before you can assign it to a new host access group see Adding a Remote Host...

Page 272: ...he host make sure the host is connected to a Fibre Channel port on the DXi4701 and click Discover Hosts again The Backpanel Locations section displays a graphical representation of the Fibre Channel a...

Page 273: ...s tab see Figure 137 Figure 137 Targets Page The Targets page displays the Target Port and WWPN for the currently configured targets The Backpanel Locations section displays a graphical representation...

Page 274: ...b see Figure 138 Figure 138 Target Usage Page The Backpanel Locations section displays a graphical representation of the Fibre Channel and Ethernet ports as they appear on the rear of the system Note...

Page 275: ...information about data replication or to perform data replication see DXi4701 Replication on page 113 Note If the DXi is configured as a replication target and replication is performed across a publi...

Page 276: ...pshots to retain for each source see Changing the Maximum Number of Snapshots on page 259 Target DXis List The Target DXis list displays the following information for each target DXi Target The IP add...

Page 277: ...click Columns Select the check box to show a column or clear the check box to hide a column Note The statistics in the Target DXis list are for each target DXi rather than a cumulative total for all t...

Page 278: ...entering IP addresses never use an address that is in a reserved IP address range To see a list of reserved IP address ranges click the quick tip icon located near the IP address field Note To use ho...

Page 279: ...es not accept fully qualified domain names You must enter a valid IP address Make sure this IP address is configured in the allowable sources list on the target DXi Note When configuring segmented net...

Page 280: ...em performance in some situations For best performance if your data network is already secured you should select None for encryption Caution For encryption select None or 128 bit if you are sending da...

Page 281: ...ck Resume to pause replication Deleting a Replication Target Delete a replication target if the DXi4701 no longer needs to send replicated data to that target After the target system is deleted the DX...

Page 282: ...a constant throttle is enabled the DXi limits the amount of data it sends during source replication so that it does not exceed the specified bandwidth Note If multiple targets are configured replicati...

Page 283: ...not set the maximum allowed bandwidth to a value that is lower than necessary If the maximum allowed bandwidth is set to the lowest value large replication jobs may fail Source DXis List The Source DX...

Page 284: ...a Replication Source Add a system to the list of replication sources to allow it to send replicated data to the DXi4701 You must add a source system to the list of allowed replication sources on the t...

Page 285: ...to the DXi4701 After the source system is deleted the DXi4701 will no longer accept replicated data from that system To delete a replication source 1 Under Source DXis select one or more sources to de...

Page 286: ...apacity as storage servers using OpenStorage OST technology You can add one or more Logical Storage Units LSUs to a storage server Storage servers and LSUs are compatible with backup applications that...

Page 287: ...l as the backup images that are duplicated are determined by the storage lifecycle policies SLPs configured in NetBackup With AIR you can specify a single replication target Concurrent Optimized Dupli...

Page 288: ...ote LSU that resides on a DXi in a different NetBackup domain 1 On the target system add the source system to the list of allowed replication sources see Adding a Replication Source on page 258 2 On t...

Page 289: ...d enable the LSU for Automatic Image Replication see Adding a Storage Server on page 266 For Remote Storage Server and Remote LSU make sure to specify the storage server and LSU created in step 3 abov...

Page 290: ...servers and delete storage servers To access the Storage Servers page on the OST page click the Storage Servers tab see Figure 145 1 Configure target DXi Add allowed replication source Create local OS...

Page 291: ...an existing storage server see Editing a Storage Server on page 270 Delete a storage server from the system see Deleting a Storage Server on page 272 Storage Server List The Storage Server List displa...

Page 292: ...rgets if any Description A brief description of the storage server if available Note Click a column heading to sort the rows in the table by that column Click the column heading again to reverse the s...

Page 293: ...Server page displays see Figure 146 Figure 146 Add Storage Server Page 2 Under Add Storage Server enter information about the storage server Name Enter the name of the storage server Caution Do not us...

Page 294: ...licated to the target storage server Note To configure the target DXi see Adding a Replication Target on page 251 Note When Concurrent Optimized Duplication is enabled all data on the storage server i...

Page 295: ...al Select the Enable Automatic Image Replication check box to automatically replicate duplicate data on the LSU to a remote LSU on another DXi Automatic Image Replication AIR is disabled by default If...

Page 296: ...ng a Replication Target on page 251 Remote LSU Name The name of the LSU in the remote storage server that will receive the replicated data Remote User The OST user credentials to use for authenticatio...

Page 297: ...changed if the storage server has more than zero currently active connections The number of active connections is displayed on the OST page see Storage Server List on page 265 Note Quantum recommends...

Page 298: ...ver if it is no longer needed When you delete a storage server all data stored on the storage server is lost Note If you deleted the storage server from Symantec NetBackup or Symantec Backup Exec you...

Page 299: ...wing tasks View information about existing LSUs see Logical Storage Unit List on page 273 Add a new LSU to the system see Adding an LSU on page 274 Edit properties for an existing LSU see Editing an L...

Page 300: ...LSU Backup Images The number of backup images on the LSU Description A brief description of the LSU if available Note Click a column heading to sort the rows in the table by that column Click the col...

Page 301: ...y contains an LSU Also if you add an available capacity LSU to a storage server you cannot add additional LSUs to that same storage server Note After you add an LSU that uses the Available Capacity op...

Page 302: ...icies SLPs configured in NetBackup OST AIR requires NetBackup 7 1 or higher For information about configuring NetBackup for Automatic Image Replication see the DXi Series NetBackup and Backup Exec OST...

Page 303: ...ser must match a local user on the Configuration OST Manage Users page on the target DXi see Manage Users on page 279 7 Click Apply Editing an LSU Edit an LSU to change its capacity description or aut...

Page 304: ...well as the backup images that are duplicated are determined by the storage lifecycle policies SLPs configured in NetBackup OST AIR requires NetBackup 7 1 or higher For information about configuring N...

Page 305: ...an LSU 1 Select the LSU in the Logical Storage Unit List You cannot delete an LSU if it has more than zero currently active connections The number of active connections is displayed on the LSU page se...

Page 306: ...tasks View information about local authenticated users see Manage Local Users List on page 280 Add a local authenticated user see Adding an Authenticated User on page 281 Edit a local authenticated us...

Page 307: ...data using OST AIR To add an authenticated user 1 Click Add The Add User Credential window displays see Figure 152 Figure 152 Add User Credential 2 Enter information about the authenticated user User...

Page 308: ...er you cannot change the User name New Password Enter the password for the authenticated user Confirm New Password Enter the password again to confirm it Description Optional Enter a brief description...

Page 309: ...ust match the local user credentials on the target remote DXi To access the Manage Remote Users page on the OST page click the Manage Remote Users tab see Figure 154 Figure 154 Manage Remote Users Pag...

Page 310: ...you specify a remote user The remote user credentials on the source DXi must match the local user credentials on the target remote DXi To add a remote user 1 Click Add The Add Remote AIR Credential w...

Page 311: ...Enter information about the remote user Note If you are editing a remote user you cannot change the User name New Password Enter the password for the remote user Confirm New Password Enter the passwor...

Page 312: ...use the replication network segment to transmit data to the target system Optimized duplication can optionally use the replication channel When a data IP address is mapped to a replication IP address...

Page 313: ...g a Mapped IP Address on page 288 Delete the mapping for a target data IP address see Deleting a Mapped IP Address on page 289 Target IP Mapping List The Target IP Mapping list displays the following...

Page 314: ...ays see Figure 158 Figure 158 Add Target Data IP Mapping 2 Enter information about the mapping Target Data IP The target data IP address to map Target Replication IP The replication IP address to map...

Page 315: ...longer needs to be routed to a replication IP address To delete a mapped IP address select the IP address and click Delete Note You can select multiple mapped IP addresses to delete at once DXi Accent...

Page 316: ...an option in the Encryption drop down box None OST data is not encrypted Default AES 128 OST data is encrypted using AES 128 bit encryption Default AES 256 OST data is encrypted using AES 256 bit enc...

Page 317: ...g them click Reset To remove user installed certificate and key files click Restore Factory Defaults Note To use DXi Accent you must install the Quantum OST Client Plug in on the media server For info...

Page 318: ...OST with the DXi4701 see the DXi Series NetBackup and Backup Exec OST Configuration Guide 6 67079 Note NetBackup and Backup ExecTo update the list with the latest information click Refresh Scheduler T...

Page 319: ...ication on page 297 Configure replication throttle events see Scheduling Replication Throttling on page 298 Configure the DXi4701 to send status and configuration reports see Scheduling E mail Reports...

Page 320: ...or minus icons To filter shares or partitions based on name begin typing in the Filter box Click the x to clear the filter To view the schedule for a specific day select it in the Goto pop up calendar...

Page 321: ...ns click the arrow next to the folder to display all shares or partitions Then click and drag in the row for the share or partition to schedule Note The new event must begin after the current time whi...

Page 322: ...ust the start and end time For an existing event you can drag the event to change when it occurs You can also drag the left or right edge of the event to adjust the start or end time 3 Enter a brief d...

Page 323: ...artition for Replication Configure a replication schedule for a NAS share or VTL partition to automatically replicate the share or partition data to the target system at regular intervals Disable sche...

Page 324: ...on page 301 6 Click Apply Scheduling Replication Throttling During replication throttling the DXi4701 limits the amount of source replication data it sends to not exceed a specified maximum bandwidth...

Page 325: ...Setting Recurrence for a Scheduled Event on page 301 4 Click Apply About Replication Throttling Statistics Keep in mind the following information when observing actual network bandwidth usage during...

Page 326: ...of e mail report to schedule Status or Configuration 3 Optional Specify when and how often the event reoccurs see Setting Recurrence for a Scheduled Event on page 301 4 Click Apply Scheduling Healthc...

Page 327: ...system performance avoid running space reclamation during known backup periods Note For more information about space reclamation see Space Reclamation on page 371 To configure a schedule for space rec...

Page 328: ...e interval in weeks and select the days the event occurs on 3 For recurring events specify how long the recurrence continues forever for a certain number of occurrences or until a specific date Note F...

Page 329: ...01 You should consult your network administrator before making any changes to the network settings Caution Changing the network configuration requires a system reboot to allow all system services to f...

Page 330: ...ces single port or bonded you can create up to ten network interfaces for each device Each interface has its own IP address information In addition you can configure the following options for each int...

Page 331: ...to Configuring the network includes the following major steps Note Before configuring the network work with your network administrator to determine the network settings that will be required to proper...

Page 332: ...able connectivity with all subnets other than those that the DXi4701 is directly connected to For example if the DXi4701 and its clients are on different subnets or you are using an external NTP serve...

Page 333: ...so on select two or more Ethernet ports with the same link speed to assign to the bond Or select Not Bonded to leave a port unassigned to any bond If no ports are assigned to a bond the bond cannot be...

Page 334: ...thm of the Ethernet switch The bonding mechanism does not balance the frame reception LACP Mode 4 This option Link Aggregation Control Protocol is based on the 802 3ad IEEE standard for aggregating Et...

Page 335: ...00 MTU Default The standard STD MTU frame size of 1 500 bytes is used 9000 MTU The jumbo MTU frame size of 9 000 bytes is used For best performance make sure the entire network path to the DXi is conf...

Page 336: ...and must have a valid gateway and netmask 2 In the VLAN ID column select the check box to enable VLAN tagging for the interface Or clear the check box to disable VLAN tagging for the interface VLAN t...

Page 337: ...You can designate only one external host IP for the network configuration You must specify a traffic type of Mgmt management or Any for the external host IP interface You must specify a valid Default...

Page 338: ...configure at least one interface to allow replication traffic select Repl or Any before applying changes to network settings Note If you configure segmentation for non bonded interfaces Ethernet ports...

Page 339: ...the interface connects to is on a different subnet that is not reachable using the default gateway You also need to specify routing details if you have configured multiple network segments replicatio...

Page 340: ...shown in Figure 170 to reach a host on the 10 50 50 x subnet you would enter 10 50 50 0 for destination network 255 255 255 0 for the destination netmask and 10 20 20 1 as the destination gateway 5 C...

Page 341: ...gments and Target on Different Subnets Example 2 Segments and Target on the Same Subnet Example 3 Segments on the Same Subnet and Target on a Different Subnet Example 1 Segments and Target on Differen...

Page 342: ...170 Interface Routing Example 1 Example 2 Segments and Target on the Same Subnet In the example below see Figure 171 the DXi has two segmented interfaces one for data and management traffic and one f...

Page 343: ...IP address of the target DXi 192 168 10 200 Dest Netmask Use 255 255 255 255 Dest Gateway Use the replication IP address of the source DXi 192 168 10 100 Figure 171 Interface Routing Example 2 Example...

Page 344: ...gateway 192 168 10 1 In addition to enable communication with the target DXi by means of the gateway you must add a second host route in the Routing Details section on the source DXi In this example...

Page 345: ...s configured but is not connected to a network Click Update Port View to update the information on the diagram Figure 173 Network Page Backpanel Locations Date Time The Date Time page allows you to se...

Page 346: ...cify a timeserver or pool Select a Timeserver Pool Recommended Select one of the well known geographically based NTP timeserver pools in the drop down box Note To select a timeserver pool you must fir...

Page 347: ...SSL settings and the inactivity timeout To access the Security page click the Configuration menu and then click the Security tab The Security page contains the following tabs Web CLI Passwords SSL Log...

Page 348: ...ing Web Passwords on page 322 Enable or disable CLI access for the administrator or monitor account see Enabling CLI Accounts on page 323 Change the administrator or monitor password for CLI access se...

Page 349: ...s to the DXi4701 command line interface as an administrator or monitor Note For more information about using the CLI see the DXi4701 Command Line Interface CLI Guide To enable or disable the CLI accou...

Page 350: ...rs and special characters are allowed 3 Click Apply Resetting CLI Passwords The default password for the CLI Administrator account is cliadmin The default password for the CLI Monitor account is clivi...

Page 351: ...Layer is a protocol that provides security and privacy over the Internet by negotiating encryption keys before transmitting data between a client and a server To establish a secure connection the DXi...

Page 352: ...ss server authentication warnings for the default certificate Internet Explorer If a dialog box displays warning you of a possible certificate error add the IP address for the DXi4701 to the Trusted S...

Page 353: ...ress Enter A Successful Upload page displays stating that the SSL certificate file has been installed on the system 6 Click OK The certificate displays in the Certificate section Login Session The Log...

Page 354: ...y Notice The Security Notice page allows you to specify a message that will appear to all users when logging on to the remote management console or the CLI command line interface If a security notice...

Page 355: ...perating system To enable Data at Rest Encryption you must supply a passphrase The passphrase ensures that all physical disks are paired with their respective controllers and that data can only be rea...

Page 356: ...off Make sure to back up your passphrase and recovery files as they may be required for future capacity expansion or in certain rare hardware failure scenarios see Managing Recovery Files on page 332...

Page 357: ...re paired to their respective RAID controllers using encryption keys These keys are generated using a passphrase that you supply Note Before you can enable Data at Rest Encryption you must install the...

Page 358: ...t contain a space tab single quote double quote or dollar sign 3 Enter the passphrase again in the Confirm Passphrase box 4 Click Enable Data at Rest Encryption is now enabled and all hard drives are...

Page 359: ...to send the recovery file in the Email Recipient box Note For the DXi4701 to send an e mail you must specify an outgoing e mail server see Server on page 339 2 Type a security password in the Password...

Page 360: ...ds the DXi4701 uses to send notifications The DXi4701 can send notifications by e mail or using SNMP Simple Network Management Protocol To access the Notifications page click the Configuration menu an...

Page 361: ...ons to send Note To enable the DXi4701 to send e mail you must specify an outgoing e mail server see Server on page 339 To access the Recipients page on the Email page click the Recipients tab see Fig...

Page 362: ...of the recipient Notification Type The types of notifications sent to the recipient High High and Medium or All Notification Status The status of e mail notifications for the recipient Enabled or Disa...

Page 363: ...ecessarily need to be fixed immediately The operation and performance of the DXi4701 may be degraded All Send e mail notifications for High Middle and Low service tickets as well as any administration...

Page 364: ...ations for High service tickets High service tickets indicate that a critical problem has occurred and needs to be resolved immediately The operation and performance of the DXi4701 are degraded and th...

Page 365: ...ox to disable sending of notifications to the recipient 4 Click Apply Deleting an E mail Recipient Delete an e mail recipient if you no longer want the DXi4701 to send e mail notifications to the reci...

Page 366: ...st of reserved IP address ranges click the quick tip icon located near the IP address field Note To use hostname format you must specify at least one DNS IP address on the Network page see Network on...

Page 367: ...ot receive the e mail make sure that the recipient s e mail address is correct see Editing an E mail Recipient on page 337 Also make sure that the outgoing e mail server is correct see Server on page...

Page 368: ...page allows you to specify the e mail recipients who will receive all scheduled status data and configuration data reports Note To configure the schedule when e mail reports are sent use the Configura...

Page 369: ...and page on the Email Reports page click the On Demand tab see Figure 187 Figure 187 On Demand Page Use the On Demand page to perform the following tasks Manually send a status data or configuration d...

Page 370: ...le Network Management Protocol The DXi4701 supports SNMP v1 and v2c SNMP works by sending messages called protocol data units PDUs to different parts of a network or communities SNMP compliant devices...

Page 371: ...ion see Adding a Destination on page 345 Edit an SNMP destination see Editing a Destination on page 347 Delete an SNMP destination see Deleting a Destination on page 348 Trap Destination List The Trap...

Page 372: ...address of the system that will receive the traps generated by the DXi4701 Note When entering IP addresses never use an address that is in a reserved IP address range To see a list of reserved IP addr...

Page 373: ...m an available to an unavailable state 4 Click Apply Editing a Destination Edit an SNMP destination to change the name of the destination or the types of traps the DXi4701 sends to the destination To...

Page 374: ...hen the system transitions from an available to an unavailable state 4 Click Apply Deleting a Destination Delete an SNMP destination if you no longer want the DXi4701 to send traps to the destination...

Page 375: ...51 Delete an SNMP community see Deleting a Community on page 353 SNMP Community List The SNMP Community List displays the following information about SNMP communities Name The name of the community IP...

Page 376: ...ter a unique Name for the community up to 20 characters Valid characters are letters numbers hyphens and underscores 3 Enter a valid IP Address and Network Mask pair A pair is valid if performing a lo...

Page 377: ...type for the community Get Allows SNMP get operations Get Set Allows both SNMP get and put operations 5 Select the Community status check box to enable the community Or clear the Community status che...

Page 378: ...ddress and Network Mask pair A pair is valid if performing a logical bitwise AND operation on the IP address and the network mask results in the IP address See the table below for examples IP Address...

Page 379: ...type for the community Get Allows SNMP get operations Get Set Allows both SNMP get and put operations 5 Select the Community status check box to enable the community Or clear the Community status che...

Page 380: ...trap select a destination in the list and click Send If the destination does not receive the SNMP trap make sure that the destination IP address is correct see Editing a Destination on page 347 Also...

Page 381: ...ess the Company page on the Contacts page click the Company tab see Figure 195 Figure 195 Company Page To enter company information 1 Enter the following information Company Name Enter the company nam...

Page 382: ...Primary or Secondary page on the Contacts page click the Primary or Secondary tab see Figure 196 Figure 196 Primary and Secondary Pages To enter primary or secondary contact information 1 Enter the f...

Page 383: ...Chapter 9 DXi4701 Configuration Contacts Quantum DXi4701 User s Guide 357 Postal Code Enter the contact postal code Country Enter the contact country 2 Click Apply...

Page 384: ...Chapter 9 DXi4701 Configuration Contacts 358 Quantum DXi4701 User s Guide...

Page 385: ...disk and network performance managing space reclamation and securely erasing the system You can also install license keys upgrade the system software and reboot or shut down the DXi4701 To access the...

Page 386: ...download the diagnostic files before contacting Quantum customer support To access the Diagnostics page click the Utilities menu and then click the Diagnostics tab The Diagnostics page contains the f...

Page 387: ...lick the link to enable the Download Current button 3 To download the generated diagnostics file click Download Current A dialog box displays asking if you want to open or save the file 4 Click Save o...

Page 388: ...nt button 3 To download the generated diagnostics file click Download Current A dialog box displays asking if you want to open or save the file 4 Click Save or OK to download the file DSET The DSET pa...

Page 389: ...You may see error or warning messages in the status text as the DSET report is generated This is expected and does not indicate a problem with the report 2 To download the newly generated DSET report...

Page 390: ...Configuration Scheduler page see Scheduling Healthchecks on page 300 To access the Healthchecks page on the Diagnostics page click the Healthchecks tab The Healthchecks page contains the following ta...

Page 391: ...lthchecks in progress click Stop Status The Status page allows you to view information about the most recent test results for each healthcheck You can also enable or disable a healthcheck The followin...

Page 392: ...eck State The state of the healthcheck enabled or disabled Started The time the healthcheck started Finished The time the healthcheck ended Status The status of the healthcheck Success or Failed Note...

Page 393: ...led only enabled healthchecks are run Caution If a healthcheck fails when it is run there may be a problem in the blockpool that could cause replication or restore operations to fail Contact Quantum c...

Page 394: ...ss the Network Analyzer page on the Analyzer page click the Network tab The Network Analyzer page contains the following tabs Performance Settings Performance The Performance page allows you to perfor...

Page 395: ...It takes approximately 5 seconds to refresh the results Settings The Settings page allows you to enable or disable NetServer on the DXi4701 NetServer must be enabled on the target DXi system to perfor...

Page 396: ...The Disk Analyzer page allows you to analyze disk performance by measuring disk read and write throughput To access the Disk Analyzer page on the Analyzer page click the Disk tab see Figure 205 Figur...

Page 397: ...pace reclamation can affect system performance avoid running space reclamation during known backup periods The space reclamation process can include up to four stages see Space Reclamation Status on p...

Page 398: ...t Time The time space reclamation started End Time The time space reclamation ended Reclaimable Space The disk space that is occupied by outdated deduplicated data and which will be automatically reus...

Page 399: ...ser and must be restarted Reclamation Interrupted Error Encountered Space reclamation was interrupted because an error was encountered and must be restarted Reclamation Interrupt by User Cannot be int...

Page 400: ...r more information see Adding a License Key on page 376 For DXi4701 systems configured with all 4TB hard drives that support Self Encrypting Drive SED technology you can add a license for Data at Rest...

Page 401: ...ntum VTL Enables the VTL interface to hosts Additional virtual tape drives licenses are added through the VTL license area License key for 32 VTDs is pre installed on DXi4701 VTL configurations NAS En...

Page 402: ...at Rest Encryption on page 378 Adding a License Key Add a license key to enable additional storage capacity on a DXi4701 system To install a license key you must first obtain a License Certificate co...

Page 403: ...ox 4 Enter the authorization code printed on the License Certificate and click Get License Key The Licensed Feature page returns a license key Print out or write down the license key or save it to a t...

Page 404: ...ense Certificate containing an authorization code To add the license key to the DXi4701 locate the License Certificate and then perform the following steps 1 Open two Web browser windows on a computer...

Page 405: ...ery Files on page 332 Secure Shred The Secure Shred page allows you to securely and permanently erase sensitive data stored on the DXi4701 To securely erase data first delete files on NAS shares or st...

Page 406: ...rtitions see VTL on page 221 2 Run space reclamation from the Utilities Space Reclamation page see Space Reclamation on page 371 3 Make sure all replication and backup jobs are completed see DXi4701 R...

Page 407: ...ecure shred process is complete the Reboot button displays Note You must log on as an Admin user to cancel secure shred or reboot the system Figure 210 Secure Shred Mode Interface 7 Click Reboot to fi...

Page 408: ...check see Checking For Software Upgrades on page 382 If an upgrade is found you can choose to download and install it This is the recommended method for upgrading but it requires that the DXi be able...

Page 409: ...211 Software Upgrade Utility Use the Software Upgrade Utility to perform the following tasks Configure the DXi4701 to automatically check for software upgrades see Automatically Checking for Upgrades...

Page 410: ...ware upgrades check box not recommended Figure 212 Home Page Software Upgrade Available Manually Checking for Upgrades To check for available software upgrades at any time on the Software Upgrade Util...

Page 411: ...ons you should take prior to installing the upgrade Figure 213 Software Upgrade Utility Software Upgrade Downloaded 2 To ensure the system is healthy before upgrading read and follow the instructions...

Page 412: ...actions by selecting the Ready to install check box Note The Ready to install check box and the Install button are disabled if there are any outstanding administration alerts or service tickets 4 To...

Page 413: ...t console You can download the software upgrade file and release notes from the Quantum Service and Support Web site http www quantum com ServiceandSupport Index aspx To access the Software Upgrade pa...

Page 414: ...Uploaded 5 Click Install Note If necessary click the link to delete any outstanding administration alerts before proceeding Note If you decide not to install the software upgrade file after uploading...

Page 415: ...esolve and close all outstanding service tickets see Service Tickets on page 195 Note Quantum recommends taking the following actions before upgrading Stop all active backup jobs see your backup appli...

Page 416: ...tus bar displays installation progress and a message displays if a reboot is required Depending on the type of upgrade the DXi may be placed in service mode for about an hour While in service mode the...

Page 417: ...g on again after the system has rebooted Shutdown Shuts down the DXi4701 Reset from diagnostic state Only available when the node is in degraded mode Restarts the services on the node without rebootin...

Page 418: ...Chapter 10 DXi4701 Utilities Reboot Shutdown 392 Quantum DXi4701 User s Guide...

Page 419: ...al Specifications Note For hard drive specifications see the appropriate hard drive product manual DXi4701 Physical Characteristics The following tables provide dimensions and other physical character...

Page 420: ...2 cm Weight stand alone 61 0 pounds 27 7 kg 62 6 pounds 28 4 kg Rack Space Required 2U 2U Air clearance Open 4 in 10 2 cm behind unit for proper air flow DXi4701 Storage Capacity Usable capacity From...

Page 421: ...winax cable type that is shipped with the DXi4701 system Otherwise Quantum recommends using optical SFP connectivity Note The 10 GbE Copper Twinax cable options that Quantum provides do not support al...

Page 422: ...rtual Device Limits and Hardware Interfaces Interfaces VTL backup target DXi4701 VTL configurations only 64 partitions maximum 64 virtual tape drives VTDs maximum no more than 32 VTDs active at any on...

Page 423: ...and Cords Node Expansion Module JBOD Two 2 hot swappable redundant power supplies Two 2 USA type 3 prong power cords with IEC320 C13 to Nema 5 15 connectors Two 2 C13 to C14 type 3 prong power cords w...

Page 424: ...nterruptable power supply DXi4701 Environmental Specifications Table 14 provides various DXi4701 environmental specifications Table 14 DXi4701 Environmental Specifications Inrush Node 9 2A 100V 5 5A 2...

Page 425: ...r Shipping and storage 5 to 95 non condensing with a maximum humidity gradient of 10 per hour Altitude Operating 16m to 3048 m 50 to 10 000 ft Shipping and storage 16m to 10 600 m 100 to 35 000 ft DXi...

Page 426: ...ass A CISPR 22 Class A CISPR 24 Class A EN 55022 Class A EN 55024 EN 61000 3 2 EN 61000 3 3 ICES 003 Class A VCCI V 3 2000 Class A AS NZS 3548 Class A KCC RRL Class A Immunity Tests Standards EN55024...

Page 427: ...or information about troubleshooting the DXi4701 see the following sections DXi4701 Status and Problem Reporting General Troubleshooting Actions Common Problems and Solutions DXi4701 Status and Proble...

Page 428: ...DXi4701 generates service tickets according to the following scenarios If the component associated with the problem does not have an open service ticket the DXi4701 opens a service ticket for the comp...

Page 429: ...page see Hardware on page 166 Downloading a System Diagnostics File The System Diag File page allows you to generate and download a system diagnostics file This file contains the diagnostic logs for...

Page 430: ...stem does not power on Make sure the power cords are connected to a grounded electrical outlet and the power switches located on the back of the power supplies are on If the problem persists contact y...

Page 431: ...fans not operating Contact your Quantum Customer Support representative to arrange for service see Getting More Information or Help on page xxv A hard drive is not responding Determine which drive has...

Page 432: ...light on the switch or hub is not lit when a cable is connected to DXi4701 system Check to make sure the Ethernet cable is not a cross over cable Use only straight CAT 6 Ethernet cables Port on the h...

Page 433: ...the associated Ethernet port A Service ticket will be issued The possibility of errors exist data corruption will not occur Reconnect the cable as soon as possible It is not necessary to power the sy...

Page 434: ...is paused a failure event is generated on the Replication Events page They system will continue the replication when you click Resume Replication was disabled while a replication was in process and t...

Page 435: ...ions Quantum DXi4701 User s Guide 409 3 If a component reports a temperature problem verify that the associated fan is operating correctly If necessary contact Quantum customer support to replace the...

Page 436: ...Appendix B Troubleshooting Common Problems and Solutions 410 Quantum DXi4701 User s Guide...

Page 437: ...unit of computer memory which is large enough to hold one character C Compress A process of removing fine grained redundancy from data prior to storing or transmitting it The granularity may vary but...

Page 438: ...rformance of data writes to the system L LSU Logical Storage Unit A logical storage entity defined under the Symantec OpenStorage API N NAS Network Attached Storage is file level computer data storage...

Page 439: ...Short for Simple Network Management Protocol a set of protocols for managing complex networks Sync ID When you configure a share for Directory File Based Replication you specify a Sync ID for the sha...

Page 440: ...Glossary 414 Quantum DXi4701 User s Guide...

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