Quantum DXi4701, User Manual

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Chapter 8: DXi4701 Alerts
Service Tickets
Quantum DXi4701 User’s Guide 197
• Priority - The priority level of the service ticket ( Low , Middle , or
High ).
• Last Update - The date when the service ticket was last updated by
the system.
• Details - A brief description of the service ticket.
• Close All - Click to close all open service tickets.
• Show Tickets - Select an option to display Open tickets, Closed
tickets, or All tickets.
• Get individual ticket - To display a specific ticket in the list, enter a
ticket number and click Apply .
Note: Click a column heading to sort the rows in the table by that
column. Click the column heading again to reverse the sort
order.
Use the Service Tickets page to perform the following tasks:
• View details for a service ticket, including recommended actions
(see Viewing a Service Ticket on page 197).
• Add information to a service ticket (see Modifying a Service Ticket
on page 199).
• Send a service ticket to an e-mail address (see Sending a Service
Ticket on page 200).
• Close a service ticket that has been resolved (see Closing a Service
Ticket on page 201).
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that
caused the system to generate the ticket and to view recommended
actions.
To view a service ticket:
1 In the list of service tickets, click the ticket number.
The
Ticket Details section at the bottom of the page displays
information about the service ticket, including the time the ticket
was opened and closed, the ticket status, and detailed information
about the problem (see Figure 111 ).