Polycom VIEWSTATION EX User Manual Download Page 265

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Troubleshooting

This chapter provides detailed troubleshooting information.

For basic troubleshooting information refer to

Troubleshooting

chapter 1.

You may also want to refer to the

Diagnostics Screen Reference

section in Appendix A to find out how to perform various
diagnostic tests that can help you troubleshoot any issues.

Topics in This Chapter

The following troubleshooting categories are included in this
chapter.

Category

Page

General

264

Audio

265

Video

267

Network and Communications

269

IMUX

271

LAN/Intranet

272

Presentations

273

Remote Control

275

Summary of Contents for VIEWSTATION EX

Page 1: ...March 2003 Edition 3725 21086 001A ViewStation EX User Guide VS4000 User s Guide March March June 2003 Edition 3725 21086 002 ...

Page 2: ...ccurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc 2003 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be r...

Page 3: ...dio 26 Video 27 How to Contact Technical Support 27 By Phone 27 By Internet 28 Chapter 2 Installing the ViewStation EX What you Need to Install the ViewStation EX System 30 Television Monitors 30 Network Interfaces 30 Ethernet 30 ISDN 30 Power Source 31 Integrated Cameras 32 Sony EVI 10 Camera 32 NT 1 Device 32 Required Information 33 Equipment Installation 33 Setting up the ViewStation EX 34 ISDN...

Page 4: ...lecting Menu Items with the Remote Control 60 Setting up System Name and Country 61 System Name 61 Country 62 Setting your Call Preferences 62 OneDial Preferences 63 Initial Setup for IP H 323 Calls 64 Setup for IP H 323 Calls 64 Setting up a Gatekeeper 65 Initial Setup for ISDN H 320 Calls 68 Setup for the V 35 RS 449 RS 530 Network Interface 68 Setting Video Network Options 69 Selecting Dialing ...

Page 5: ...verview 96 About Polycom OneDial 97 Setting the Gateway and Gatekeeper 98 Configuring the Gateway Number 100 Selecting your Gateway Prefix and Suffix 101 Configuration for ISDN H 320 Calls 103 Advanced V 35 RS 449 RS 530 Network Interface Configuration 103 Configuring the V 35 RS 449 RS 530 Serial Interface Control Signals104 Setting up Satellite H 331 Broadcast Mode 105 Selecting Dialing Speeds 1...

Page 6: ...e 140 Chapter 5 Using the ViewStation EX Remote Control 144 Video Calls 148 Placing a Call Manually 148 Using One Number 148 Using Two Numbers 151 Placing a Call from the Address Book 153 Placing a Speed Dial Call 154 Placing a Call from the Web Interface 155 Placing a Call Using the Application Programming Interface 155 Answering a Video Call Manually 155 Answering a Video Call Automatically 156 ...

Page 7: ...ut 175 Picture In Picture PIP 177 Graphics Cursor 178 General Information 178 Using the Graphics Cursor 179 Chapter 6 Using Advanced System Features Multipoint Calls Optional 182 Before you Begin 183 Multipoint Dialing Speed Table 183 Mixed Protocol Dialing Speed Table 183 Multipoint Downspeeding 184 Downspeeding Resynchronization Compatibility 185 Multipoint Calls and Firewall Information 186 Pla...

Page 8: ...ntation of Conference on Demand 209 COD User Interface Screens 210 Multipoint Call Screen 210 Video Phone Screen 210 Gatekeeper Screen 211 Streaming Video 212 Enabling Streaming 212 Configuring Streaming Options 213 Configuring Streaming for Apple QuickTime 214 Enabling and Starting Streaming on the ViewStation EX 214 Viewing Streaming with Apple QuickTime on the PC 214 Data Conferencing 216 Enabl...

Page 9: ...ations 243 PolycomSnap 243 NetMeeting 245 Enabling NetMeeting on the ViewStation EX 246 Accessing NetMeeting 246 Information About Placing an IP Video Calls with NetMeeting 247 Polycom Management Access Control Wizard PMAC 248 Installing a Logo 249 Creating Custom Speed Dial and Custom Video Numbers Screens 249 Creating the Management Password 250 Password Protecting Individual Screens 251 Connect...

Page 10: ...5 Far End Loop 286 Reset System 286 User Setup Screen Reference 287 Admin Setup Screen Reference 292 General Setup 293 V 35 RS 449 RS 530 Video Network Screens 295 Multipoint Setup 295 Call Preferences 295 Video Network 296 Dialing Speeds 296 Broadcast Mode 296 Advanced Dialing 296 Video Numbers 296 Advanced V 35 296 BRI Video Network Screens 296 IMUX Inverse Multiplexer 297 ISDN Video Numbers 297...

Page 11: ...ferences 300 Private Network ISDN Number 300 Dialing Rules 1 300 Dialing Rules 2 301 Global Management Main 301 Global Management Configuration 301 Global Management URLs 301 Global Management Info 301 Quality of Service 301 Data Conference 301 Telephone Audio 304 Video and Cameras Screens 305 Monitors 305 TV Monitors 306 Graphics Monitor 307 EX VGA Monitor 308 Cameras 308 VCR Setup 310 VGA Input ...

Page 12: ...ty 321 Appendix A ViewStation EX Technical Specifications ViewStation EX Technical Specifications 323 Appendix A Security Features Security Screens 332 Admin and Meeting Password Screen 332 Security Screen 332 PMAC Security Features 333 Creating the Management Password 334 Password Protecting Individual Screens 335 Security Features and Enhancements 336 Password for pcPresent PowerPoint slides 336...

Page 13: ...een 70 Figure 3 8 Advanced Dialing Screen 71 Figure 3 9 Advanced Dialing Screen Calling Profile List 72 Figure 3 10 Video Numbers Screen 73 Figure 3 11 ISDN Video Numbers Screen 75 Figure 3 12 Auto Detect SPIDs Screen 75 Figure 3 13 ISDN Switch Protocol Screen 76 Figure 3 14 Outside Line Calls Screen 77 Figure 3 15 Telephone Numbers Screen 78 Figure 3 16 ViewStation EX Main Screen 81 Figure 3 17 M...

Page 14: ...45 Figure 5 2 Video Phone Screen 148 Figure 5 3 Call Progress Indicators 150 Figure 5 4 Call Hangup Choices Screen 150 Figure 5 5 Address Book Screen 153 Figure 5 6 Speed Dial Screen 154 Figure 5 7 Telephone Screen 158 Figure 5 8 Address Book Screen 161 Figure 5 9 Add Change Entry Screen 162 Figure 5 10 167 Figure 5 11 Camera Control Button on Remote Control 169 Figure 6 1 Cascading 10 Sites in a ...

Page 15: ...Figure 7 13 Streaming Web Screen 261 Figure A 1 User Setup Screen 287 Figure A 2 Admin Setup Screen 292 Figure A 3 Data Conference Screen 302 Figure A 4 Telephone Audio Screen 304 Figure A 5 Graphics Monitor Screen 307 Figure A 6 VCR Setup Screen 310 Figure A 7 VGA Input Calibration Screen 311 ...

Page 16: ...ViewStation EX User Guide xiv www polycom com ...

Page 17: ... 6 4 MCU Meeting Password Protection 199 Table 6 5 Dial In Calling with an Existing Point to Point Call 206 Table 6 6 Dial In Calling with no Existing Point to Point Call 206 Table 7 1 Password Usage with PMAC 251 Table B 1 H 320 Endpoint Interoperability 317 Table B 2H 323 Endpoint Interoperability 318 Table B 3 MCU H 320 Interoperability 319 Table B 4 MCU H 323 Interoperability 319 Table B 5 Gat...

Page 18: ...ViewStation EX User Guide xvi www polycom com ...

Page 19: ...erence rooms boardrooms classrooms and custom conferencing facilities Note Throughout this manual the word system refers to the ViewStation EX system Topics in This Chapter The following topics are included in this chapter Topic Description Page Feature Highlights This is an overview of the ViewStation EX system s main features and benefits 18 What is in the Box This section lists the contents of ...

Page 20: ...evel audio input for custom microphones mixers Camera Support Supports a pan tilt zoom camera a VCR and document camera input including support for the Visual Concert DC Network Flexibility The system supports the Quad BRI V 35 RS 449 RS 530 and Ethernet network interfaces up to 768 Kbps Multipoint Videoconferencing The ViewStation EX can be upgraded using a special key to support MultiPoint Plus ...

Page 21: ...nference on Demand This feature allows you to bring multiple endpoints together in a videoconference on an unscheduled basis With Conference on Demand users can place multipoint video calls to remote participants by only using their names and or the numbers that correspond to those remote locations Users donít need to save the meeting name before making the meeting call High resolution Graphics Th...

Page 22: ...kStart Documentation CD 1 microphone pod 1 power supply and cord 1 remote control Cable kit with 1 RJ 9 microphone cords brown 1 S video triple RCA monitor cable yellow white and red 1 RJ 45 keyed cable for connection to the network interface module light blue 1 RJ 45 cable for connection to the LAN orange 1 DB 9 serial port cable for connection to a touch panel Network Interface Module The system...

Page 23: ...stem Once you have the system set up and running press the yellow INFO button on the remote control for a basic description of the remote control buttons For more information about the remote control refer to Remote Control on page 144 Microphone Pod The microphone pod provides digital audio input to the system The microphone pod has an audio range of approximately 30 feet 9 meters and provides au...

Page 24: ...meter cable between the two microphone pods Note Connecting and disconnecting the microphones does not require a reboot of the system Power Supply The ViewStation EX system has an external power supply It supports line voltages between 100V and 240V and line frequencies from 47 Hz to 63 Hz Note You void the warranty and may possibly damage your system if you do not use the provided power supply ...

Page 25: ... information about using the on screen help basic troubleshooting and contacting Polycom Technical support Using Help To access the Help screen Press the INFO button on the remote control If your system is registered with a Global Management System the following Help screen appears Figure 1 1 Help Screen Main ...

Page 26: ...usage Troubleshooting This section contains basic troubleshooting information For more detailed information refer to the Troubleshooting chapter General Following are the most often encountered problems and their solutions Remote control is not working Make sure the batteries are installed Make sure you are pointing the remote control at the system s IR detector If battery power is low a low batte...

Page 27: ...oblem If you are in an H 323 call the lightning bolt may signify that your LAN network is experiencing packet loss accompanied by video and audio degradation Contact your network manager The lightning bolt works differently in H 320 and H 323 calls for software version 2 5 and above In H 320 calls the lightning bolt appears if there are 3 or more CRC Cyclic Redundancy Check errors within a period ...

Page 28: ...the meeting participants you may not be able to hear them speak For the best audio always position the microphone pod between the monitor and the person closest to the monitor As most people face the monitor during a call following this rule ensures that the meeting participants are also facing the microphone pod You can also daisy chain microphone pods along the conference table Additional microp...

Page 29: ...Same picture on first and second monitors You pressed the SNAPSHOT button The second monitor is previewing the video on the primary monitor for the snapshot Press SNAPSHOT to send a snapshot and then press SNAPSHOT again to return to live video You may have connected your second composite monitor to the VCR out port on the back of the system How to Contact Technical Support By Phone Before calling...

Page 30: ...e following information will decrease the amount of time needed to assess your situation The ViewStation s 14 digit serial number on the label located on the bottom of the unit Software revision of the product Network information Troubleshooting steps you tried to implement Response time to technical support inquiries will not exceed two business days Response time on basic or technical informatio...

Page 31: ...topics are included in this chapter Topic Description Page What you Need to Install the ViewStation EX System This section lists the additional items that you need to install your ViewStation EX system 30 Equipment Installation This section gives step by step instructions needed to install the system and if applicable the appropriate network interface 33 Upgrading Software This section describes h...

Page 32: ...ors and a VGA monitor that operates at 75 Hz or higher with a resolution of 800 x 600 1024 x 768 or 1280 x 1024 The ViewStation EX system can use any S video or composite television monitor as the primary monitor The other monitor has to be S video The size of the monitor should be proportional to the size of the room where video conferences take place Network Interfaces Ethernet A Local Area Netw...

Page 33: ...ote These cables are available from the Polycom Web store Access to your Data Communications Equipment DCE or Data Service Unit DSU Quad BRI network interface Quad BRI Inverse Multiplexer IMUX 4 RJ 45 cables 1 RJ 45 cable with a keyed connector BRI line ordered from your service provider Power Source The ViewStation EX system has an external power supply It supports line voltages between 100V and ...

Page 34: ...ll cause damage that is not covered by your product warranty Third party lenses will rub against the system s enclosure when the camera is reset Note The camera is controlled with the remote control that is shipped with the system Manually adjusting the camera can damage the unit NT 1 Device An ISDN network termination NT 1 device may be required between your ISDN line and the system If your syste...

Page 35: ...r Network Service Provider Switch protocols to be provided by your Network Service Provider Gatekeeper address to be provided by your Network Service Provider or system administrator Firewall information to be provided by your Network Service Provider or system administrator Telephone numbers to be provided by your system administrator Equipment Installation This section describes how to set up th...

Page 36: ... does not require a reboot of the system 3 Connect the required equipment and cables to the back of your system as shown in the QuickStart 4 Connect any optional equipment to the back of your system as shown in the QuickStart Optional equipment can include a PC VCR telephone audio mixer document camera XGA projector or monitor Visual Concert FX or additional television monitors Note The colors on ...

Page 37: ...network interface module so that you can make calls over ISDN with the system The V 35 RS 449 RS 530 network interface supports the V 35 RS 449 or RS 530 protocol depending on the cable you use to connect your equipment Connecting a V 35 RS 449 RS 530 network interface module to your system 1 Make sure your system is turned off 2 Insert one end of the light blue keyed cable into the light blue por...

Page 38: ...d 2 on the network interface module If you want to connect only one cable connect to port 1 on the interface module 2 Tighten the screws on the connectors 3 Connect the remaining cable ends to the DCE s V 35 RS 449 RS 530 port and the DB 25 RS 366 dialing port if used If you are connecting only one cable connect to the lowest ordered port on your DCE 4 Tighten the screws on the connectors 5 Power ...

Page 39: ...nd 2 and uses a keyed RJ 45 connector for the serial link to the back panel of the ViewStation EX system An HD 44M to DB 25F adapter cable is available as an option to connect existing V 35 RS 449 RS 530 network cables if necessary Cable Information The following optional cables used to connect the V 35 RS 449 RS 530 module to the DCE are available from the Polycom Web store V 35 Y cable HD 44M to...

Page 40: ...ion Refer to the V 35 RS 449 RS 530 Technical Information section of the Integrators Reference Manual for ViewStation EX ViewStation FX and VS4000 Setting up the Quad BRI Network Interface This section explains how to install and connect the Quad BRI network interface module so that you can make calls over ISDN with the ViewStation EX system To connect the Quad BRI network interface module to the ...

Page 41: ...uad BRI network interface module to the BRI network 1 Attach your RJ 45 network cable s from port 1 on your ISDN BRI network to the connector labeled ISDN S T on the Quad BRI network interface module 2 Power on the television monitor 3 Power on the system Once you power up the system there is a 20 second delay before you see the Polycom logo 4 Once your interface is properly connected you are read...

Page 42: ... adds 128 Kbps to the possible operating line ISDN Lines The system can use up to four ISDN lines Note that the system only require a single functioning ISDN line to operate but speeds greater than 128 Kbps require the use of additional ISDN lines NT 1 If you are not connected to an internal phone system called a PBX you will need to connect the ISDN cables from your system to the Quad BRI module ...

Page 43: ...or cable in the monitor 2 output jack 2 Connect the other end to the monitor 2 output jack a VCR You can use a video cassette recorder VCR to record your videoconference or to present recorded material as part of your videoconference The VCR records video from the near site s main television monitor and audio from both the near and far sites When playing tapes the VCR provides audio and video to a...

Page 44: ...es with a virtual drawing pen view transparent material using backlighting or send a high resolution preview with the SNAPSHOT button For more information about installing Visual Concert DC consult Visual Concert DC User Guide and Visual Concert DC QuickStart Visual Concert FX The ViewStation EX system supports the use of Visual Concert FX Visual Concert FX is a collaborative product with the capa...

Page 45: ...All sites are able to see the presenter and the PC at the same time Limitations If the far site cannot support dual streams the system reverts to sending the live computer screen as the main video stream Note For more information about installing Visual Concert FX consult the Visual Concert FX User Guide and Visual Concert FX QuickStart ShowStation IP The ShowStation IP allows you to project any t...

Page 46: ...lect System Info Admin Setup Data Conference and enter the name of the ShowStation on the Data Conference screen 5 Place a video call between the two ViewStation EX systems When the systems connect the ShowStations synchronize with one another automatically Once the systems have connected a whiteboard appears on the ShowStations LCD displays It takes approximately 30 seconds for the whiteboard to ...

Page 47: ...er off your system during the software update process If you turn off your system during the download process your system reverts to its original software version Upgrading Software over IP You can upgrade the software on your system with the Softupdate application available from the Software Download Center on the Polycom Web site at www polycom com If you do not have Internet access your reselle...

Page 48: ...nd system files during the update 6 Determine whether you want to make your system a DHCP server Selecting the Allow System to be a DHCP Server option will make the Server button visible on the LAN Intranet screen in the user interface System Info Admin Setup LAN H 323 LAN Intranet LAN Intranet Warning Do not select the Server option if your system is on a LAN with other computers If you do the sy...

Page 49: ...e has finished click OK to close the dialog box Upgrading Software over ISDN H 320 The software on your ViewStation EX system can be upgraded through an ISDN H 320 video call from any other ViewStation EX system You can perform a software update to the far site over your V 35 RS 449 RS 530 or BRI line during a call Updating works best at speeds of 512 Kbps and below To upgrade your system over ISD...

Page 50: ... PC on the LAN 1 Access the Sofupdate exe file as follows From the Update CD Insert the Update CD into your drive From the Polycom Web site 1 Go to the software download center at www polycom com 2 Locate your product name and provide the required information 3 Run the Softupdate application to download the latest software and update your system Note that you need to decompress the file before you...

Page 51: ...1 Connect one end of the blue tipped RJ 45 cable to the blue LAN connector on the back of your system Connect the other end of the blue tipped RJ 45 cable to the Ethernet PC card of your computer Then turn on your system 2 To connect to your desktop or laptop computer you need to set your system as a DHCP server To do so follow these instructions a Select System Info Admin Setup LAN H 323 LAN Intr...

Page 52: ...ovide IP addresses to one or more PCs 3 Go to the System Information screen You should see the IP address 1 1 1 2 which is the IP address of your system 4 Once you get an IP address go to your PC and follow these instructions For Windows 95 and 98 a Right click the Network Neighborhood icon and then right click Properties b When the Network box appears select the Configuration tab then double clic...

Page 53: ...stem Note that you need to decompress the file before you can run the Softupdate application 6 Double click the Softupdate exe icon to open the application 7 When the application opens click the Softupdate button 8 Enter the IP address of your system in the dialog box that appears If you have an administrative password enter it here and click OK If you don t have a password leave it blank and clic...

Page 54: ...ranet b Press the Up arrow on the remote control to go to the DHCP field and set it to Off c In the IP Address field enter the IP address 1 1 1 2 d Press Menu The following message will appear Power must be reset to save changes Continue Select Yes e Your system will automatically restart 3 Go to the System Information screen You should see the IP address 1 1 1 2 which is the IP address of your sy...

Page 55: ...up Connections window right click Local Area Connection and select Properties c In the Local Area Connection Properties window double click Internet Protocol TCP IP d In the Internet Protocol TCP IP Properties window make sure the Use the following IP address button is selected e Enter the following information IP address 1 1 1 3 Subnet mask 255 255 255 0 f Then click OK 5 Restart your PC and inse...

Page 56: ...y reboot Your system software has been loaded 12 If you have purchased an MP upgrade key for multipoint calls please refer to Upgrading the System for Multipoint Calls on page 55 for instructions on entering the key Updating System Software Remotely Your reseller can update your system software remotely by calling your system and downloading the new version to your system The process takes approxi...

Page 57: ...nt calls please refer to Upgrading the System for Multipoint Calls on page 55 for instructions on entering the key Upgrading the System for Multipoint Calls If you have purchased an MP upgrade key from Polycom you can upgrade your ViewStation EX to support multipoint calls For more information about making multipoint calls please refer to Multipoint Calls Optional To enter the MP key 1 From the ma...

Page 58: ...on EX User Guide 56 www polycom com characters When you are finished select Save and then Menu to return to the main calling screen 3 You are now ready to place a multipoint call with your ViewStation EX system ...

Page 59: ...his section describes the initial IP specific screens needed to configure basic network settings 64 Initial Setup for ISDN H 320 Calls This sections describes the initial screens used to configure your ISDN connection V 35 RS 449 RS 530 or BRI 68 Final Out of Box System Setup Screens The screens that complete the initial configuration sequence are covered in this section 77 Setting up the Firewall...

Page 60: ...r television monitor leading you through the initial configuration process which is described in the following sections Note All procedures detailed in these sections must be followed in order to minimize system failures For the latest information about the software on your system refer to your system s Read Me First and Release Notes ...

Page 61: ...tem Name See Setting up System Name and Country on page 61 Country See Setting up System Name and Country on page 61 Call Preference See Setting your Call Preferences on page 62 Selecting the Language The first setup screen to appear on your television monitor is the Welcome screen Figure 3 1 Welcome Language Screen To select the language you would like to see on the ViewStation EX system 1 Press ...

Page 62: ...t of the system Selecting Menu Items with the Remote Control The following screen explains how to select ViewStation EX items on your television monitor Press the SELECT button on the remote control to proceed to the next screen Figure 3 2 How to Select Menu Items Screen Tip To return to a previous screen press the MENU button on the remote control or use the arrow buttons on the remote control to...

Page 63: ...ding foreign language characters Figure 3 3 System Name Screen To enter the System Name you need to access the on screen keyboard To access the on screen keyboard 1 Press the SELECT button on the remote control 2 Use the arrow buttons to move around the keyboard and press the SELECT button to select a letter 3 When you have finished making your entries on this screen review the entries for accurac...

Page 64: ...Video Calls This option is available when your system is connected to a V 35 RS 449 RS 530 network ISDN Video Calls H 320 This option is available when your system is connected to a BRI network LAN Internet Calls H 323 Select this option if you plan to place IP calls Note If you enable this option later after this initial system setup your system resets itself automatically and takes you through t...

Page 65: ...e information about Mixed Calls refer to Mixed Protocol Dialing Note A system with a V 35 network interface does not support mixed calls at this time When you have finished review your selection then highlight the Save icon and press the SELECT button on the remote control OneDial Preferences This screen appears if the ISDN Video Calls and LAN Internet Calls options are both enabled on the Call Pr...

Page 66: ...ur local area network LAN or wide area network WAN The H 323 Setup screen allows you to configure the H 323 name and extension that can be used to dial your system Figure 3 5 H 323 Setup Screen H 323 Name when calling this system Your system name previously configured in the System Name screen is used to initialized your H 323 name However you can change it on this screen There are no format restr...

Page 67: ...tting your Call Preferences on page 62 Note For additional information about H 323 see Configuration for IP H 323 Calls on page 93 When you have finished review your entries for accuracy then highlight the Save icon and press the SELECT button on the remote control Setting up a Gatekeeper Use the Gatekeeper screen to configure an IP H 323 Gatekeeper For more detailed information about the Gatekeep...

Page 68: ...your system Your preferred alias is generally the same number as the H 323 extension Outbound Call Route The Outbound Call Route via ISDN or Gateway only affects how a system dials an ISDN H 320 call All IP H 323 calls are not affected by this option Currently a system can dial an ISDN call through ISDN or Gateway as long as it has native ISDN capability and the system is registered with a Gatekee...

Page 69: ...Chapter 3 Initial System Setup Polycom Inc 2003 67 When you have finished review your entry for accuracy then highlight the Save icon and press the SELECT button on the remote control ...

Page 70: ...ad BRI Network Interface on page 74 Setup for the V 35 RS 449 RS 530 Network Interface If you have a V 35 RS 449 RS 530 network interface module the following screens are designed to help you with your V 35 RS 449 RS 530 network configuration Video Network See Setting Video Network Options on page 69 Dialing Speeds See Selecting Dialing Speeds on page 70 Broadcast Mode See Setting Broadcast Mode O...

Page 71: ...E to dial the call or if you have a dedicated connection to the far site Note If the RS 366 Dialing option is enabled you need to select Dialing Speeds on this screen see the following Selecting Dialing Speeds section V 35 Ports Used Select 1 if you are placing only 1 channel calls Select 1 2 if you are placing 2 x 56 Kbps or 2 x 64 Kbps channel calls Dialing Protocol RS 366 appears as the dialing...

Page 72: ...ugh the data rates and press the SELECT button on the remote control to select your preferred dialing speeds a red check appears when a dialing speed is selected Figure 3 7 Dialing Speeds Screen Note The selected dialing speeds apply only to RS 366 calls Nx56 and Nx64 are for H 320 calls while IPx56 and IPx64 are for H 323 calls For non dialed calls the call speed is determined by the DCE Setting ...

Page 73: ... Dialing Preferences If you enabled RS 366 Dialing the dialing prefixes and suffixes are set for calls from the system on the Advanced Dialing screen The Advanced Dialing screen lets you select the Calling Profile associated with dialing through a DCE Figure 3 8 Advanced Dialing Screen Calling profiles for several manufacturers are included in your system ...

Page 74: ...selected is now visible on the Advanced Dialing screen 4 Highlight the Save icon and press the SELECT button on the remote control Note You have to enter the information only once on the Advanced Dialing screen When you place a call there is no need to enter the prefix again simply select the preferred dialing speed and your system enters the proper prefix Dialing Prefix and Suffix Information Dia...

Page 75: ...ur system 2 When you have finished review your entry then highlight the Save icon and press the SELECT button on the remote control For additional information about V 35 RS 449 RS 530 configuration see Advanced V 35 RS 449 RS 530 Network Interface Configuration on page 103 The initial configuration process specific to the V 35 RS 449 RS 530 network interface is complete To continue with the initia...

Page 76: ...nterface connected to your system the following initial BRI configuration screens are displayed ISDN Video Numbers See Entering ISDN Video Numbers on page 74 Auto Detect SPIDs See Entering Service Profile Ids Manually on page 75 ISDN Switch Protocol See Selecting the ISDN Switch Protocol on page 76 Entering ISDN Video Numbers On the ISDN Video Numbers screen enter the area code or the STD code and...

Page 77: ...ers Screen Entering Service Profile Ids Manually On the Auto Detect SPIDs screen enter the Service Profile ID numbers for your system If you are connected to an internal phone system PBX you may not need to enter SPIDs If the system is unable to find your SPIDs make sure you are connected and that you entered your ISDN numbers correctly Figure 3 12 Auto Detect SPIDs Screen ...

Page 78: ...ISDN network Figure 3 13 ISDN Switch Protocol Screen Note For more information about advanced BRI setup see Advanced Quad BRI Network Interface Configuration on page 111 The initial configuration process specific to the BRI network interface is complete To continue with the initial configuration process skip to Final Out of Box System Setup Screens on page 77 ...

Page 79: ... Setting the Administrator and Meeting Passwords on page 78 Configuring for Outside Line Calls If your system is on a PBX enter the number to dial for outside line access on the Outside Line Calls screen Figure 3 14 Outside Line Calls Screen This number is usually 9 or 0 The system automatically dials this number before your video numbers Leave this screen blank if you do not need to dial a number...

Page 80: ...sswords This screen contains an initial administrator password which is your system s serial number It also has a meeting password that is randomly generated The administrator password allows access to all the Admin Setup screens using the user interface or the Web interface You can change remove or keep the initial password To change the administrator password 1 Highlight the password field using...

Page 81: ...r or character by pressing the SELECT button on the remote control d When you are done with your selection select the Enter key bottom right most key on the on screen keyboard using the remote control 4 Select the on screen Save icon to save your changes Setting up the Firewall If your system is behind a firewall please refer to the appropriate section in the Integrators Reference Manual for ViewS...

Page 82: ...ors Placing a Test Call Once you have configured your ViewStation EX you can place a test call to one of the numbers that have been pre programmed into the Address Book of your ViewStation EX To place a test call 1 Highlight the Address Book icon on the main screen and press the SELECT button on the remote control 2 Highlight the Address Book icon again and press the SELECT button on the remote co...

Page 83: ...every network line below the Video Call icon If it is yellow it indicates that the system is checking to see if the network lines are connected If the indicator changes to a green up arrow system has found the network line If the indicator changes to a red down arrow the system was unable to find the network line In this case check your network connection and verify that you entered the numbers co...

Page 84: ...keeper Status Indicators Depending on the option selected on the Gatekeeper screen one of the following status indicators will appear on the main screen every time you power on your system Yellow Icon The system is currently looking for the Gatekeeper but has not found it yet Red Icon The system has detected the Gatekeeper but it is not allowed to register with the Gatekeeper Green Icon The system...

Page 85: ...opic Description Page Configuration of the LAN Settings This topic explains how to configure the LAN and Intranet settings how to set advanced LAN options and how to configure the firewall and LAN connection 85 Configuration for IP H 323 Calls This topic contains advanced configuration information needed to set up your ViewStation EX for IP calls It describes how to configure the Gateway and Gatek...

Page 86: ...stem This topic describes how to set up your system to be managed remotely by the Global Management System 130 Configuring Streaming Preferences This topic covers the configuration options needed to set up your system for streaming 136 Configuring SNMP Preferences This section contains information about the different SNMP options 138 Configuring Quality of Service This topic contains information a...

Page 87: ... LAN Settings Firewall LAN Connection See Configuring Firewall and LAN Connection Settings Tip When you have finished editing the information on a screen you can save your changes and return to the previous screen in one of two ways press the MENU button on the remote control or highlight the Menu icon and press the SELECT button on the remote control Configuring LAN and Intranet Settings The LAN ...

Page 88: ...t rules It starts and ends with an English letter A a to Z z It is not case sensitive It ends with an English letter A a to Z z or a number 0 to 9 The characters inside the LAN host name can be English letters numbers and hyphen It cannot be longer than 63 characters The initial LAN host name is initialized as follows during the out of box setup sequence If the system name is a valid LAN host name...

Page 89: ...ses are permanent until they are manually changed Client If your system is connected to a LAN enable the Client option When this option is selected your company s DHCP server automatically assigns an IP address a DNS server address a default gateway a subnet mask and a WINS server address When Client is enabled the options IP Address DNS Servers Default Gateway Subnet Mask and WINS Server cannot b...

Page 90: ...option is selected the DNS server addresses are automatically filled in and you cannot make any change to this field If the DHCP Off option is selected you need to enter the DNS server addresses manually These addresses can be obtained from your network administrator or your IT department Default Gateway The default Gateway is a router on the local network Its main task it to act as an interpreter...

Page 91: ...partment WINS Server This is a Windows NT computer that resolves computer names to IP addresses in a routed environment Find out from your network administrator or your IT department whether you need a WINS Server IP address or not Selecting Advanced LAN Settings You can select the LAN port on your system and set or change its LAN speed and duplex mode on the Advanced LAN Settings screen To access...

Page 92: ...o directly connect a device such as a PC to a system not on the LAN network LAN Speed This option can be set to Auto 10 MBps or 100 MBps megabits per second Auto When this option is selected the network switch to which the system is connected automatically negotiates the LAN speed and duplex mode 10 MBps or 100 MBps When one of these LAN speeds is selected a duplex mode must be selected see Duplex...

Page 93: ...with a firewall For information on port assignments in multipoint calls refer to Multipoint Calls and Firewall Information on page 186 System is Behind a NAT This option instructs the system to use the IP address that appears in the NAT Outside WAN Address field as its external IP address When using a Virtual Private Network VPN for your network connection make sure that System is Behind a NAT is ...

Page 94: ...y your NAT If the system is unable to discover your external IP address automatically you can enter it here Note For more information about configuring your system to operate behind a NAT Network Address Translation device refer to the Integrators Reference Manual for ViewStation EX ViewStation FX and VS4000 ...

Page 95: ...ection H 323 Setup See Configuration for IP H 323 Calls Dialing Speed See Selecting Dialing Speeds Gateway Gatekeeper See Setting the Gateway and Gatekeeper Gateway Number See Configuring the Gateway Number Gateway See Selecting your Gateway Prefix and Suffix To access the system s IP H 323 configuration screens Select System Info Admin Setup LAN H 323 Note When your IP configuration is complete y...

Page 96: ...change it on this screen H 323 Extension E 164 This is the number that is needed to access a specific LAN device for incoming calls You can change the extension to a number that is easy to remember Your administrator might have specific names and extensions If you have a Gatekeeper installed on your network other parties can call you by using the H 323 name or extension The H 323 name and extensio...

Page 97: ...d extension they might have specific names and extensions they want you to use Selecting Dialing Speeds The Dialing Speeds lets you limit the choices that appear as speed selections Offering a minimum number of speeds is a way to lower network traffic The speeds that are selected in this screen will be displayed as dialing speed selections in the Video Phone and in the Address Book screens To acce...

Page 98: ...for IP calls Configuring the Gateway and Gatekeeper Overview Gateway and Gatekeeper settings are configured in several screens Gateway Gatekeeper See Setting the Gateway and Gatekeeper Gateway Number See Configuring the Gateway Number Gateway See Selecting your Gateway Prefix and Suffix These screens let users enter advanced Gateway and Gatekeeper information that is part of Polycom OneDial a Poly...

Page 99: ...background All the user has to do is select a name in the Address Book directory or enter the simplified phone number to initiate a call This name hides complex configuration information and processes for example complicated numbers prefixes codes network choices IP or ISDN and gateway and gatekeeper operations OneDial also takes care of bandwidth renegotiation downspeeding alternate routing if IP...

Page 100: ... register with the Gatekeeper Figure 4 6 Gateway Gatekeeper Screen On this screen you can set the following options H 323 Name If you are registered with the Gatekeeper this is the name that can be used to call your system H 323 Extension E 164 H 323 extensions are needed for inbound calls going through a Gateway This extension number is associated with a specific LAN device Incoming callers are p...

Page 101: ...r Gateway only affects how a system dials an ISDN H 320 call All IP H 323 calls are not affected by this option Currently a system can dial an ISDN call through ISDN or Gateway as long as it has native ISDN capability and the system is registered with a Gatekeeper Select the appropriate option depending on your network configuration Gateway Select this option if your outbound call needs to be hand...

Page 102: ...e following options Gateway Number Type Direct Inward Dial DID DID allows a caller outside a company to call an internal extension without having to go through an operator When using DID the number of digits in the DID is that portion of the full DID that the Gateway will be given from the ISDN service provider as the Called Party Line Identifier This in turn will be passed to the Gatekeeper for a...

Page 103: ... Number information Number of digits in DID number This is determined by your network administrator Number of digits in extension This is determined by your network administrator Selecting your Gateway Prefix and Suffix The Gateway screen allows users to enter advanced Gateway information that is part of the Polycom OneDial feature For more information about OneDial refer to About Polycom OneDial ...

Page 104: ...ay that is identified with a prefix For example the system inserts the prefix 90 before the number when dialing a 256 Kbps Gateway call The prefix tells the Gatekeeper which Gateway to use to dial the 256 Kbps call To determine the appropriate codes for the call speeds consult your Gateway instruction manual These codes are programmed into the Gateway and Gatekeeper Note This information should be...

Page 105: ... you may want to place a test call For information about placing a call refer to Video Calls on page 148 Advanced V 35 RS 449 RS 530 Network Interface Configuration This section describes information and settings for the following advanced V 35 RS 449 RS 530 configuration screensR Advanced V 35 Setup See Configuring the V 35 RS 449 RS 530 Serial Interface Control Signals on page 104 Broadcast Mode...

Page 106: ...equipment without any modification needed However if your network equipment varies from the conventional V 35 RS 449 RS 530 video implementations use the Advanced V 35 screen to adjust the operation of many of the signals To access this screen Select System Info Admin Setup Video Network Advanced V 35 Figure 4 9 Advanced V 35 Screen The default setting for these signals is Normal To invert these s...

Page 107: ...tion EX with a V 35 RS 449 RS 530 network interface support H 331 broadcast mode for broadcast transmissions via satellite In this mode your system sends and receives audio and video without handshaking with the far site system or H 331 compatible systems One system can send video and audio to many systems or other H 331 compatible systems such as large satellite network Broadcast configuration pa...

Page 108: ...ing the H 261 video standard Select H 263 to transmit video using the H 263 enhanced video algorithm Far end systems that support H 263 receive H 263 Audio Mode Select the preferred audio protocol to transmit audio G 728 G 711u G 711A G 722 56 G 722 48 or Off Frame Rate Select the preferred video frame rate for the broadcast transmission 30 fps 15 fps 10 fps or 7 5 fps Selecting Dialing Speeds Thi...

Page 109: ... a dialing speed is selected The selected dialing speeds apply only to RS 366 calls The Nx56 and Nx64 columns list the dialing speeds available for ISDN calls The IPx56 and IPx64 columns list the dialing speeds available for IP calls For non dialed calls the call speed is determined by the DCE Figure 4 11 Dialing Speeds Screen Note A V 35 RS 449 RS 530 system cannot receive an inbound call from a ...

Page 110: ...and your system Dialing prefixes are numbers and characters that are sent to your DCE equipment before sending the number dialed Dialing suffixes are numbers and characters that are sent to your DCE equipment after the number is dialed Prefixes and suffixes are used to tell your DCE equipment at what speed to dial the call Users have only to select the dialing speed when they place a call Note Pre...

Page 111: ...he following calling profile list appears Figure 4 13 Advanced Dialing Screen Calling Profile List 4 Select the appropriate equipment manufacturer from the drop down list and press the SELECT button on the remote control 5 When you have finished review your entry The Prefix or Suffix information depending on the equipment name that you selected is now visible on the Advanced Dialing screen Note Yo...

Page 112: ...lost video synchronization due to a network problem and requires that the cryptographic encoder decoder resync with the equipment at the other end of the connection To access the Crypto Resync Pulse screen 1 Select System Info Admin Setup Security 2 In the Security screen select the Crypto Resync option The Crypto Resync Pulse screen appears Figure 4 14 Crypto Resync Pulse Screen You can configure...

Page 113: ... appropriate resync input on the encryption equipment The encryption equipment can get its RTS input from the system s DTR output or by wiring this input to an always high tie off In this non dialed mode the DTR output and RTS output act exactly the same Note Refer to Integrators Reference Manual for ViewStation EX ViewStation FX and VS4000 for more information on these signals Advanced Quad BRI N...

Page 114: ...rk Interface on page 74 Entering ISDN Video Numbers Use the ISDN Video Number screen if you need to change the area code and ISDN BRI video numbers that you previously set up during the out of box configuration To access the ISDN Video Numbers screen Select System Info Admin Setup Video Network IMUX Numbers The ISDN Video Numbers screen appears Figure 4 15 ISDN Video Numbers Screen Your service pr...

Page 115: ...eld To enter a dot press the right arrow button on the remote control 3 Highlight the Save icon and press the SELECT button on the remote control Entering or Detecting Service Profile Ids The Service Profile Ids SPIDs can be configured manually or automatically detected by the system using the Auto Detect SPIDs screen To access the Auto Detect SPIDs screen Select System Info Admin Setup Video Netw...

Page 116: ...re behind a PBX select the PBX icon Your system will try to locate the SPID numbers within the PBX If your system is unable to find your SPIDs make sure that you are properly connected and that you have entered your ISDN numbers correctly Setting Audio Quality Preference In most cases the default setting identified during the initial system setup will be adequate for quality audio However the sett...

Page 117: ...ence screen Select System Admin Admin Setup Video Network IMUX Audio Quality To set your Audio Quality Preference Use the and buttons on the remote control to move the slider Changing the audio bars has no effect during an H 320 call Note that this screen is not accessible during an IP H 323 call Figure 4 17 Audio Quality Preference Screen Setting Channel Dialing Preferences On this screen you can...

Page 118: ... the default setting Dial channels one a a time Each ISDN channel is dialed after the previous channels has connected Use this option if your network has problems dialing all the channels in parallel Selecting Dialing Speeds The Dialing Speeds lets you limit the choices that appear as speed selections Offering a minimum number of speeds is a way to lower network traffic The speeds that are selecte...

Page 119: ...dialing speeds The default dialing speeds are 2 x 64 Kbps 128 Kbps 256 Kbps 384 Kbps 512 Kbps and 768 Kbps 2 To add or remove speeds scroll through the data rates and press the SELECT button on the remote control to select your preferred dialing speeds a red check appears when a dialing speed is selected Modifying ISDN Video Network Information This screen allows you to modify the basic ISDN BRI o...

Page 120: ...This is the primary ISDN number assigned to the system Number B This is the secondary ISDN number assigned to the system ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol ISDN Number Prefix This prefix is used to access an outside line if the system is behind a PBX ...

Page 121: ...obal Address Server See Configuring Settings for the Global Address Book Server on page 120 Global Address Book Preferences and Advanced Address Book Preferences See Setting the Global Address Book Preferences on page 121 and Selecting the Call Type Order for OneDial Address Book Entries on page 124 The following screens are also available if you have a V 35 RS 449 RS 530 or BRI network interface ...

Page 122: ...rt of the Global Management System GMS The GMS enables widespread deployment of conferencing systems by providing easy to use centralized management monitoring and directory services to geographically distributed Polycom conferencing systems For more information about the GMS refer to the Integrators Reference Manual for ViewStation EX ViewStation FX and VS4000 Configuring Settings for the Global ...

Page 123: ...hen you enable this option global addresses appear in the system s Address Book Register this System When Powered On When you enable this option the system s IP address appears in the GAB when the system registers with it If you do not enable this option the system has access to the GAB but does not appear in the Global Address Books of other systems Setting the Global Address Book Preferences The...

Page 124: ...screen This screen will also display the Gateway Calls option if you have previously enabled the Use Gatekeeper option in the Gateway Gatekeeper screen When you enable the LAN Internet Calls H 323 option IP addresses appear in the system s Address Book Maximum Line Speed for Global Addresses You can set the line speed for each type of call you enabled in the Call Preference screen Depending on you...

Page 125: ... can use to reach your ViewStation EX system Select the number that you would like to register with the Global Directory Service To access the Preferred Alias screen Select System Info Admin Setup LAN H 323 Global Address Preferences Preferred Alias E 164 The options visible on the screen depend on the Gateway Number Type that you have previously selected on the Gateway Number screen If DID is the...

Page 126: ...references Advanced Preferences Two choices are available Primary Call Type Choice This option sets which call type the system will try first when dialing a site which can be reached via IP and ISDN from the Address Book The choice can be ISDN or IP It is automatically reset to Manual if the setting matches that of the Secondary Call Type Choice If both ISDN and LAN Intranet are enabled ISDN is th...

Page 127: ...te Network Number can be used as a fake number which the PBX handles as an internal number To access the Private Network ISDN or PRI Number screen Select System Info Admin Setup LAN H 323 Global Address Private Net This screen is only accessible if a BRI network interface is attached to the system The private number is generally obtained from the IT manager or the network administrator Note Some P...

Page 128: ...eed to enter anything in this screen The Global Address Book uses the following dialing rules when calling a public network or a private network Table 4 1 Dialing rules used by the Global Address Book These rules will be used by your Global Address Book server to provide your Address Book with the correct numbers to dial any site that is registered with your GAB They are configured on the Dialing ...

Page 129: ...em International Dialing Prefix Enter the prefix that must be used to place international calls This prefix is automatically appended to any international calls made from the GAB This overrides the international dialing prefix that is normally transparently set in the system Country screen Public Network Access Enable this option if your system can dial outside of your private network Public Netwo...

Page 130: ... other parties private numbers instead of the normal ISDN number For more information about Private Network ISDN Number refer to Entering the Private Network Number on page 125 Private Network Dialing Prefix Enter the dialing prefix required to dial within your private network This prefix is used if your system and the system you are calling have access to your organization s private network Diali...

Page 131: ...ix is dialed before the area code For example some sites require you to dial a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same area code as your system This is sometimes necessary for 10 digit dialing ...

Page 132: ...bal Management screens Select System Info Admin Setup LAN H 323 Global Management These screens are Global Management See Configuring Settings for the Global Address Book Server on page 120 Global Management URLs See Accessing Global Management Server URLs on page 133 Global Management Info See Adding Global Management Technical Support Contact Information on page 134 About Global Management Syste...

Page 133: ...Services The enterprise wide Global Directory enables users to dial any video system by name Multiple Remote Alert Notification The GMS proactive and reactive monitoring system automatically sends e mail to multiple network administrators pagers with critical information enabling remote troubleshooting Call Detail Record Details of every video endpoint call is recorded into a database to be used l...

Page 134: ... GMS system administrator to view a call or view the room where the ViewStation EX camera is installed For privacy reasons you can enable this option only from the near site system Also if you want to protect your office privacy disable this option Time Difference from GMT Enter the time difference from where the system is installed and Greenwich Mean Time GMT This allows the GMS to view the local...

Page 135: ...ered If you enter an account number make a call and then try to add a call more than five minutes later you will again be prompted for an account number If this account number is not valid the pending call is not made and the call you had been in for the last five minutes is hung up Account numbers are validated by the system whose IP address is the first entry in the GMS monitoring URLs list If t...

Page 136: ...orms account validation see Validate Account Number on page 133 The first entry in the GMS URLs list is used for account number validation If you enter an incorrect IP address for the first entry you will get no response from GMS if there is an attempt to validate an account number and you cannot make calls Adding Global Management Technical Support Contact Information The Global Management Info s...

Page 137: ...figuration for your Network Environment Polycom Inc 2003 135 To access the Global Management Info screen Select System Info Admin Setup LAN H 323 Info 1 The following screen appears Figure 4 26 Global Management Info Screen ...

Page 138: ...triction in the number of viewers The Streaming screen allows you to set up the streaming parameters To access the Streaming screen Select System Info Admin Setup LAN H 323 Streaming The Streaming screen appears Figure 4 27 Streaming Screen You can configure or modify the following options Speed Select the speed 192 256 384 512 Kbps you are allowing for streaming Consult your network manager as th...

Page 139: ...a user needs to go through the firewall Video Port This is a fixed port This may be changed by your network manager if a user needs to go through the firewall Allow Streaming When this option is enabled the icon on the main screen of the user interface changes from Telephone to Call Type Click Call Type to access the Streaming Call screen In the Streaming Call screen you can set a Meeting Password...

Page 140: ...ng powered on after a long time powered off Authentication failure someone is attempting to log in as an administrator with the wrong password Authentication success someone has logged on successfully as an administrator Call failed for reason other than a busy line A user has asked for help from the Technical Assistance Center A system is in a telephone or video call A telephone or video call has...

Page 141: ...inistrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the system Enter 0 0 0 0 in this field if any SNMP management console is capable of receiving information from this agent Location Name Enter the location of the system This field defaults to your system s name your country name Community Name Enter the SNMP management community in which you want to enable this agent...

Page 142: ...this screen you can configure the following options Type of Service Field Select one of the following two options IP Precedence This is a number that represents the level of priority given to IP packages sent to the ViewStation EX system The value can be between 0 and 5 If this option is selected enter the value in the Type of Service Value field DiffServ This is a number that also represents a pr...

Page 143: ...nce excessive packet loss while in a call the Dynamic Bandwidth function decreases the line speed until there is no packet loss After some time with no packet loss the dynamic bandwidth function incrementally increases line speed until packet loss occurs At this point the Dynamic Bandwidth function lowers the line speed one increment to ensure minimal packet loss with maximum throughput This is su...

Page 144: ...ViewStation EX User Guide 142 www polycom com ...

Page 145: ...o calls 148 Analog Telephone Calls This section contains instructions on how to place a telephone call add a telephone call to a video call and vice versa and disconnect a telephone call 158 Address Book This section describes how to add edit and delete Address Book entries It explains how to transfer the Address Book from one system to another how to use the Global Address Book and how to create ...

Page 146: ...t it down again You will use it to highlight and select icons that appear on the monitor connected to your system configure your Address Book adjust your camera adjust the sound place video calls etc Snapshots This section explains how to send snapshots It also contains information on the Snapshot Timeout option 175 Picture In Pict ure PIP This section describes the PIP feature the picture from th...

Page 147: ... Remote Control Functionality Function Description 1 Call Hangup Allows users to make calls or hang up call It takes you to the dialing screen Video Phone It is used to place a call to manually answer a call to add in another video or audio endpoint call to a multipoint call 2 Auto Activates deactivates and cycles through the auto tracking functions ...

Page 148: ...menu screens The right arrow button is also used to enter a period as in IP addresses 7 Select The universal enter button In most screens you can press the SELECT button to select an icon or to perform the function that you have highlighted 8 Zoom Allows to zoom in and out of near and far PTZ pan tilt zoom cameras 9 Snapshot Allows you to capture an image from the camera source of your choice and ...

Page 149: ...ton will back you out one screen at a time when you are inside the menu screens 14 Info Takes you to basic system tutorials Also used to request help from the system administrator if the unit is registered with Global Management System It can also take you to Network Status screen if you are in the near screen while in a call Function Description ...

Page 150: ...peed Dial Call Dialing from the Web interface See Placing a Call from the Web Interface Dialing using the Application Programming Interface API See Placing a Call Using the Application Programming Interface Placing a Call Manually Using One Number To place a call manually using one number 1 On the main screen highlight the Video Call icon and press the SELECT button on the remote control The follo...

Page 151: ... Confirmation option 3 Use the arrow buttons on the remote control to highlight the Speed icon on the screen and select the speed of your call from the list that appears 4 Use the arrow buttons to navigate down to select the call type AUTO ISDN or IP and the desired call speed If you select AUTO the system will figure out automatically which call type to choose based on the format of the number yo...

Page 152: ... appear on the second monitor If the call does not complete an error message is displayed If you receive an error message press the INFO button on the remote control for an explanation For V 35 RS 449 RS 530 systems consult your DCE interface for error messages 7 To end your call press the CALL HANG UP button on the remote control The following screen appears Figure 5 4 Call Hangup Choices Screen ...

Page 153: ...d to dial ISDN numbers separately when the party that you are calling can only handle 2 x 56 Kbps or 2 x 64 Kbps speeds To manually place a video call using two numbers complete the following 1 Select the Video Call icon If the speed that you selected is for a 2 x 56 Kbps or 2 x 64 Kbps call a second number field becomes visible If the Auto H 323 option is enabled the system knows which call type ...

Page 154: ...he top center of the screen You can re dial from the Video Phone screen where the number you entered will remain until it is replaced or the system is turned off When the call connects the party you are calling appears in the main window and near site video appears in a smaller screen at the lower right If you are using a dual monitor configuration the party you are calling appears on the main mon...

Page 155: ...in screen and press the SELECT button The Speed Dial screen appears Note If the Display Speed Dial option has been disabled on the General Setup screen page 2 you will access the Address Book directly 2 Highlight the Address Book icon again and press the SELECT button The Address Book screen appears For each entry the number is displayed along with icons showing dialing speed and if it is an H 320...

Page 156: ...al Screen To place a Speed Dial call 1 Highlight the Address Book icon on the main screen and press the SELECT button The Speed Dial screen appears 2 Highlight the speed dial entry you want to dial and press the SELECT button The system automatically begins to dial the video number You can also press the number of the speed dial entry you want to dial on your remote control For example to call spe...

Page 157: ... Application Programming Interface For instructions about how to place a call using the API refer to the ViewStation EX ViewStation FX and VS4000 ARENA API Programmer s Guide Answering a Video Call Manually The ViewStation EX is set by default to automatically answer incoming calls To set your system to answer video calls manually 1 From the main screen select System Info Admin Setup General Setup...

Page 158: ...d select the Yes option from the drop down menu Yes is the default 3 Press the MENU button on the remote control until you return to the main screen If the Auto Answer Point to Point option is set to No all video calls need to be answered manually Refer to the preceding section for more information Setting the System to Do Not Disturb To set your system to Do Not Disturb Mode 1 From the main scree...

Page 159: ...on on the remote control twice If the call was made with a number that is not in your Address Book a dialog box gives you the opportunity to add the number If you select Yes the system takes you to the Address Book where you can enter the information If you select No the main calling screen appears on your monitor To stay in the call select the Stay in Call icon and press the SELECT button Note If...

Page 160: ... your system 1 From the main calling screen select Telephone and press the SELECT button The Telephone screen appears Figure 5 7 Telephone Screen 2 Use the numeric keypad on the remote control to enter the number you want to dial If you are dialing within your PBX system you only have to dial the last four digits of the number If you want to delete a digit press the LEFT ARROW button on the remote...

Page 161: ...pad on the remote control and press the SELECT button The system begins dialing the third party 4 Once the third party connects press the NEAR or FAR button on the remote control to return to the videoconference Note Three way calling is only supported if you have enabled three way calling from your local telephone company Select the FLASH button on the telephone screen to obtain another line Disc...

Page 162: ...screen appears 3 Use the numeric keypad on the remote control to enter the number you want to dial If you are dialing within your PBX system you only have to dial the last four digits of the number To delete a digit press the left arrow button on the remote control To delete an entire phone number highlight the Clear icon on the screen and press the SELECT button on the remote control 4 Press the ...

Page 163: ...software you can configure your Address Book to automatically show all of the addresses used in your organization For information on how to place a call from the Address Book refer to Placing a Call from the Address Book in this chapter To access the Address Book 1 Select the Address Book icon on the main screen The Speed Dial screen appears 2 Highlight the Address Book icon again and press the SE...

Page 164: ...in screen The Speed Dial screen appears 2 Highlight the Address Book icon again and press the SELECT button on the remote control The main Address Book screen appears 3 Highlight the New icon and press the SELECT button on the remote control The New Address Book Entry screen appears 4 Highlight the One Site icon and press the SELECT button on the remote control The Add Change Entry screen appears ...

Page 165: ... are capitalized while the lock is visible 6 If you are using OneDial enter both the ISDN VIdeo Number and the IP Video Number OneDial is a Polycom proprietary feature that greatly simplifies videoconferencing dialing through taking care of a number of dialing and network processes in the background For more information about OneDial refer to About Polycom OneDial 7 Highlight the Save icon and pre...

Page 166: ...hanges are saved and you return to the main Address Book screen Note You cannot edit Global Address Book entries They are dynamically obtained from the ViewStation EX that connected into the Global Address Book GAB server Deleting Entries in the Address Book To delete entries in the Address Book 1 Highlight the entry you want to delete 2 Use the left arrow button to highlight the Delete icon 3 Pre...

Page 167: ... Address Book provides users with easy one button dialing to anywhere in the world The Global Address Book automatically captures and updates your system s dialing information country codes and preferred line speeds The user simply selects a name from the list to place a call When you access the Address Book on a system that subscribes to the Global Address Book server you see addresses that have ...

Page 168: ...ation about creating a multipoint entry and placing a multipoint call refer to Using an Address Book Meeting Entry on page 189 To be able to use this feature your system must be connected to an MGC system configured for Conference and Demand and use PathNavigator This icon indicates that the selected address is an address from the Global Address Book You cannot edit or delete global addresses from...

Page 169: ...d far cameras Selecting a Near Site Camera To select a near site camera 1 Press the remote control s NEAR button twice Numbered local video sources appear at the bottom of the screen where 1 main camera 2 document camera 3 VCR Figure 5 10 2 Use the left or right arrow keys on the remote control to highlight a video source Then press the SELECT button on the remote control or After pressing the NEA...

Page 170: ...ess button 1 2 3 4 or 5 to jump to a specific camera 3 Press the SELECT button on the remote control 4 The system displays full screen the far site camera s current view on the television monitor A Camera icon appears in the upper right corner pointing away from you Note If there is no camera connected to the selected video source you will see either a blue screen or frozen video from the last vid...

Page 171: ...her sites can control the camera on system if you have this option enabled To enable the Far Control of Near Camera option on your system Select System Info Admin Setup Video Camera Cameras To put the camera in control mode To control or adjust the system s camera on the far site press the FAR button on the remote control The far site camera s view appears full screen on the television monitor A C...

Page 172: ...te control returns you to your call view Adjusting Camera Settings You can adjust the settings of your cameras from the Cameras screen To access this screen Select System Info Admin Setup Video Camera Cameras The options available on the Cameras screen are described in the section Video and Cameras Screens on page 305 Setting Camera Presets You can set and store up to ten preset camera positions T...

Page 173: ...tton for the desired camera and press the number button on the remote control for the preset you want Enabling Automatic Voice Tracking The main camera on your ViewStation EX can automatically move to whomever is speaking in the meeting The first time the camera moves to a person it might take several seconds of continuous speech to locate the person speaking The camera picks out the position quic...

Page 174: ...amera Presets Automatic tracking to camera presets also triangulates the location of the speaker but aims the camera at the closest camera preset to the location of the speaker This is effective if the meeting participants are sitting or are otherwise stationary Note The system senses the frequency range of the human voice Therefore the camera will not aim at noises outside of that frequency range...

Page 175: ... site is speaking When the near site moves the camera Controlling Sound Setting the Volume The volume of the ViewStation EX system is related to the volume on the television monitor To set the volume 1 Set the volume on the television monitor to one half its maximum volume 2 Set the system s volume at a comfortable hearing level 3 To adjust the volume on the system press the VOL Volume buttons on ...

Page 176: ...he near and far sites that mute is turned on This mute indicator feature is supported in ISDN and IP calls However the mute indicator for IP calls is only supported by Polycom endpoints Controlling Sound Effects Volume There is a separate volume control for the sound effects on the ViewStation EX system To adjust this volume setting 1 Select System Info Admin Setup Phone Audio 2 Select the Sound E...

Page 177: ... necessary 4 Press the SNAPSHOT button on the remote control again The image is seen by all of the far sites in a call 5 To preview your snapshot before sending it press the SNAPSHOT button once and press 1 2 or 3 for your desired camera source You see a live preview from the selected camera while the far site still sees you 6 To send the image press the SNAPSHOT button again Snapshot Timeout By d...

Page 178: ...lect System Info Admin Setup Video Camera TV Monitors 2 In the TV Monitors screen disable Snapshot Timeout Note Both sites must have disabled the Snapshot Timeout option for this feature to work If one side has not disabled Snapshot Timeout the system reverts to its default settings ...

Page 179: ...the screen during an active video call To swap the main and PIP images on a single monitor system 1 Press the NEAR and SELECT buttons on the remote control 2 Use the icon button on the screen to swap the main and PIP images On a dual monitor system the second monitor always has the picture from the local camera except when viewing a snapshot or presentation After 15 seconds the local video appears...

Page 180: ...crosoft PowerPoint presentation PolycomSnap Note The cursor is not available in preview mode The graphics cursor is displayed only for the current slide that is the slide that is displayed when you activate the cursor If you go to another slide the cursor is not displayed You must display the cursor again You can use the graphics cursor on a graphics monitor or VGA monitor The cursor is available ...

Page 181: ...nt to any specific object You can move the cursor left and right up and down and diagonally Table 5 2 summarizes each graphics cursor function associated with a specific numeric button on the remote control Table 5 2 Graphic cursor function and remote control Number on the Remote Control Graphic Cursor Function 1 Moves the cursor diagonally up and to the left 2 Moves the cursor up 3 Moves the curs...

Page 182: ...ViewStation EX User Guide 180 www polycom com ...

Page 183: ...wing multipoint features multipoint dialing speed and firewall the different methods that can be used to place multipoint video calls Mixed Protocol Dialing feature viewing modes passwords cascading capabilities chair control 182 Dial In Calling Optional The Dial In Calling feature lets users who are already in a videoconference answer and add an incoming video call This section covers information...

Page 184: ...Station EX system If you have a BRI network interface you can place multipoint calls over a BRI line or over IP H 323 on the LAN If you have a V 35 RS 449 RS 530 network interface you can place multipoint calls only over IP on the LAN Conference on Demand COD This feature allows you to bring multiple endpoints together in a videoconference on an unscheduled basis Its implementation is covered in t...

Page 185: ... type of calls ISDN and IP in a multipoint videoconference All parties in a multipoint call must be connected at the same speed A multipoint videoconference can mix both IP and ISDN calls For more information see Mixed Protocol Dialing on page 192 Network Interface Number of Sites in a Call Maximum Speed For Each Party in the Call in Kbps ISDN H 320 IP H 323 V 35 RS 449 RS 530 2 3 4 768 768 384 25...

Page 186: ...current conference speed and admitted into the conference rate matching However if one of the systems cannot downspeed the conference is kept at the original data rate while the incoming call keeps its own data rate The system with the lower data rate can send and receive audio It can also send video but cannot receive video For example if a system that is not capable of downspeeding connects at 3...

Page 187: ...that are capable of downspeeding For more information about inbound calls refer to Dial In Calling Optional on page 205 For mixed protocol calls see Mixed Protocol Dialing on page 192 For a 2 or 3 way conference the maximum allowable downspeeding rate is 256 Kbps for ISDN and 384 Kbps for IP For a 4 way conference the maximum allowable downspeeding rate is 256 Kbps for IP and 128 Kbps if all calls...

Page 188: ...rmation The following information specifies how many TCP and UDP ports need to be opened through a firewall for multipoint calls The port assignment is defined in the Firewall LAN Connection screen under Use Fixed Ports To define ports 1 Access the Firewall LAN Connection screen by selecting System Info Admin Setup LAN H 323 LAN Intranet Firewall LAN Connection 2 Select the option Use Fixed Ports ...

Page 189: ... upgrade your system to support multipoint calls For more information refer to Upgrading the System for Multipoint Calls in chapter 2 Using the Manual Dialer Video Phone The following explains how to place a multipoint call manually by adding sites to your videoconference To place the first call a On the main screen highlight the Video Call icon and press the SELECT button on the remote control b ...

Page 190: ...ight the Speed icon on the screen and select the speed of your call from the list that appears d Use the arrow buttons on the remote control to highlight the call type field ISDN IP or AUTO Press the SELECT button on the remote control to toggle and select the proper call type If you select AUTO the system will figure out automatically which call type to choose based on the format of the number yo...

Page 191: ...s are connected Using an Address Book Meeting Entry The following explains how to create a multipoint Address Book meeting entry and place a multipoint call using that entry If you delete one of the single site entries that make up one of your multipoint meeting entries the single site multipoint entry is automatically removed from your Address Book meeting entry To create a multipoint Address Boo...

Page 192: ... change the call type of the individual entry by selecting the appropriate type in the Type field 8 Select a dialing speed for the call in the Speed field All of the sites in the call will be dialed at this speed regardless of the dialing speeds set for the individual Address Book entries 9 Highlight the Save icon and press the SELECT button on the remote control to return to the main Address Book...

Page 193: ...based on the Primary Call Type Choice option Admin Setup LAN H 323 Global Address Preferences Advanced Preferences If the primary call type is IP then the IP number is dialed If the primary call type is Manual a dialog box appears asking you to select either IP or ISDN Highlight the appropriate protocol and select it with the SELECT button on the remote control The site number is automatically dia...

Page 194: ...nal In order to enable this feature and all multipoint related capabilities you must upgrade your system to support multipoint calls For more information refer to Upgrading the System for Multipoint Calls in chapter 2 Different Ways to Place a Mixed Protocol Call A Mixed Protocol call can be placed in one of the following five ways using the ViewStation user interface Using the Manual Dialer Video...

Page 195: ...blish the first call then add a second and a third call using the Manual Dialer and the Global Address Book For more information about how to place this type of call refer to Using the Manual Dialer and the Address Book on page 191 Through Dial In Calling A mixed protocol call can also be created if the user is already in a point to point call IP or ISDN and the user receives an incoming call that...

Page 196: ...ge calls In a 336 Kbps multipoint call between an H 320 and an H 323 systems the H 320 system transmits and receives 30 frames per second However because of the flow control threshold the H 323 system can only transmit 15 frames but it can still receive 30 frames Multipoint Viewing Modes You can select four different viewing modes for the remote sites in a multipoint call from the Multipoint Setup...

Page 197: ...takes about 15 seconds to decide whether there is a single presenter before switching to Presentation mode If one of the far sites interrupts the presenter for several seconds during Presentation mode the system immediately switches to Discussion mode Discussion In Discussion mode all of the sites can see everyone in the meeting at the same time This feature is sometimes referred to as Continuous ...

Page 198: ... is in a call Select the appropriate option from the drop down menu in the Auto Answer Multipoint field These options are No Yes and Do Not Disturb and are described below No If Auto Answer Multipoint is set to No and there is an incoming call the user will be prompted with a message You have a video call Would you like to answer This message can be followed by a far site video number and a far si...

Page 199: ...ntrol until you return to the main screen Multipoint Conference Password A multipoint conference password is sometimes required for calls dialed into your MCU or dialed out to a third party MCU Your system can be configured to send or set the Meeting Password as the multipoint conference password to the MCU Note This feature is optional In order to enable this feature and all multipoint related ca...

Page 200: ... purposes To provide dial in protection for the ViewStation EX MCU If dial in password protection has been set on the MCU all the sites dialing into that MCU need to provide a password in order to join the videoconference Refer to MCU Meeting Password Protection in Multipoint Dial In Calls on page 199 To be able to dial into an MCU or a bridge that has a password set see above item The site callin...

Page 201: ...onal on page 205 Table 6 4 MCU Meeting Password Protection Auto Answer Multipoint and MCU Meeting Password Settings Resulting MCU Handling of Meeting Password Auto Answer Multipoint mode is set to Do Not Disturb and A Meeting Password is set on the MCU The ViewStation EX MCU will not acknowledge any incoming dial in calls The MCU behaves as if it does not have a Meeting Password Auto Answer Multip...

Page 202: ...s been set Before the password is validated the MCU sees video of the far site and the far site itself is in a loopback mode If the password provided is valid the far site should be able to join the conference If the password is invalid cancelled or times out the far site will be hung up Far sites are given one chance to enter the correct password Exception 2 When sites that are not able to send p...

Page 203: ...bilities you must upgrade your system to support multipoint calls For more information refer to Upgrading the System for Multipoint Calls The Cascading feature allows to add more video and audio participants to a multipoint video call without the need for a bridge Each of the second level ViewStation EX systems in a four site multipoint call can call up to two more video and one audio site The cal...

Page 204: ...l can access the Chair Control screen However only one site can have chair control at a time That site must release the chair control before another site can acquire it Chair Control is not supported in mixed protocol conferences For more information refer to Mixed Protocol Dialing on page 192 Note This feature is optional In order to enable this feature and all multipoint related capabilities you...

Page 205: ... see those sites Use the up and down arrow keys to select actions to perform on the highlighted site You can perform the following actions in chair control Actions Available to All Sites Any site in the multipoint call can perform these actions Acquire chair Enables Chair Control for your site Other sites in the call cannot acquire the chair until you release it If your site has the chair a small ...

Page 206: ...ly the site with the chair can perform these actions Release Chair Disables chair control for your site Another site in the call can now acquire the chair Select Broadcaster Forces all sites to view the selected site and disables voice activated switching Voice Switching Enables voice activated switching The site that is speaking appears in full screen mode to all sites in the call Disconnect Site...

Page 207: ... rate of the call dynamically is performed by the system when necessary Incoming calls both IP and ISDN dialed at speeds greater than the current conference speed will be negotiated down to the current conference speed and admitted into the conference rate matching If a password has been set on the ViewStation EX system that acts as the MCU a Meeting Password will be required from each site callin...

Page 208: ... Existing Point to Point Call With no Existing Point to Point Call The table describes the number of calls that can be separately or simultaneously placed to the ViewStation EX embedded MCU 1 site and the resulting number of sites for that multipoint call For example three incoming calls 3 sites to the MCU 1 site result in a 4 way multipoint call Table 6 6 Dial In Calling with no Existing Point to...

Page 209: ...the Auto Answer Multipoint mode 1 Select System Info User Setup or select System Info Admin Setup General Setup 2 In the Admin Setup screen or the General Setup screen select the appropriate option from the drop down menu in the Auto Answer Multipoint field These options are No Yes and Do Not Disturb and are described below Note All the following information assumes that there is already an ongoin...

Page 210: ... Yes this call will be added into the ongoing conference If the user selects No the call will be rejected Do Not Disturb If the Auto Answer mode is Do Not Disturb the user is not notified when there is an incoming call The site which placed the call will receive either a call rejected or dialed site busy message ...

Page 211: ...ve both ISDN and IP numbers must decide whether the number they are adding for that site is ISDN or IP Users who want to use COD using GAB sites that are ISDN numbers must have their MGC located in the same country code and same area code as their system Otherwise the numbers sent to the MGC to dial the far endpoints in the conference may not be dialed correctly The Global Address Book normalizes ...

Page 212: ... speed the screen displays one edit line for manual entry On this screen you can Enter a number or name from the manual entry edit box Select an address book entry by clicking the Address button The site can be added to the meeting participants list Remove a currently selected item from the meeting participants list by clicking the Delete button Change the calling speed by selecting another speed ...

Page 213: ...or more Figure 6 3 Gatekeeper Screen The default is When calling 4 sites or more You can enable or disable When calling 4 sites or more if PathNavigator is available If this option is enabled all the meeting calls are made through the external MCU If it is disabled all the meeting calls with three sites are made through the system s internal MCU or the meeting calls cannot be placed when the sites...

Page 214: ...resentations or meetings live from a PC Enabling Streaming To enable streaming on your system 1 To set your system to allow streaming select System Info Admin Setup LAN H 323 Streaming 2 Enable the Allow Streaming option Figure 6 4 Streaming Screen Note Once you have enabled streaming a Call Type icon appears on your main screen indicating that you are ready to start streaming ...

Page 215: ...r streaming video Audio Port This is a fixed port This may be changed by your network manager if a user needs to go through the firewall Video Port This is a fixed port This may be changed by your network manager if a user needs to go through the firewall Allow Streaming When this option is enabled the icon on the main screen of the user interface changes from Telephone to Call Type Click Call Typ...

Page 216: ...need a password 3 Click Start A Streaming icon is now displayed on the upper left corner of your television screen You can start streaming before or after you place a video call If you are streaming a presentation you can go ahead and start the presentation immediately Viewing Streaming with Apple QuickTime on the PC To view the stream with Apple Quick Time on your PC 1 Make sure you have enabled ...

Page 217: ...Meeting screen click the View Streaming Video icon e Enter your user name and password when prompted f Apple QuickTime will launch within your browser Note If you do not have Apple QuickTime installed you will be prompted to install it from the Polycom QuickTime Web page Repeat steps 1 through 3 after installation ...

Page 218: ...is feature Data conferencing is only available during H 320 calls and must be supported by far site systems To access the Data Conference screen Select System Info Admin Setup Data Conference The Data Conference screen appears Figure 6 5 Data Conference Screen From this screen you can enable data conferencing through Microsoft NetMeeting or a ShowStation IP as described in the following section No...

Page 219: ...m Info Admin Setup Data Conference The Data Conference screen appears 2 Enable either the NetMeeting or ShowStation IP option The ShowStation IP option appears only if a ShowStation is connected to the ViewStation EX or the LAN Note Data conferencing is only available during H 320 calls and must be supported by far site systems Using a ShowStation IP For more information on ShowStation IP see Show...

Page 220: ... prior to the start of a conference to support this new standard Compatibility Radvision Onlan and ECS gatekeepers do not support People Content in routed mode The People Content format is not supported through the Radvision Onlan 2 2 and the Radvision ECS 2 02 gatekeepers if the gatekeeper is set for routed mode The People Content format functions in direct mode People Content and PathNavigator c...

Page 221: ...Accessing the Web Interface This section explains how to access your system s main Web screen 228 Features of the Web Interface This section explains how to place a call load and select a presentation view a slide presentation and view a meeting and use Closed Caption 229 PC Resident Applications This section explains how to access and PolycomSnap NetMeeting and the Polycom Management Access Contr...

Page 222: ...work correctly with the ViewStation EX Web interface See Configuring your Web Browser PC Requirements You need the following items to connect the PC to the ViewStation EX system Microsoft Windows 98 or newer Desktop PC connected to a LAN or laptop with a 10 Mbps or 100 Mbps Ethernet LAN card Ethernet cable Microsoft Internet Explorer 5 5 or higher recommended or Netscape 6 0 or higher Connecting t...

Page 223: ... the provided blue RJ 45 cable into the blue PC port on the back of the system b Insert the other end of the cable into the Ethernet port on your computer 3 Power on the system 4 Select System Info Admin Setup LAN H 323 LAN Intranet to configure the system s LAN H 323 settings The LAN Intranet screen appears Figure 7 1 LAN Intranet Screen 5 In the LAN Intranet screen configure the system DHCP sett...

Page 224: ...tion on the back of your system and try again When your system is properly connected the green light on the connector is illuminated and the orange light is blinking If your LAN does not use DHCP a Select Off in the DHCP field and manually enter the IP address subnet mask and gateway address provided by your system administrator b On the PC side Once your PC is connected to the your system make su...

Page 225: ...d during software upgrade of your system Enable DHCP Server as follows a Select System Info Admin Setup LAN H 323 LAN Intranet on the user interface b Press the up arrow on the remote control to go to the DHCP field and set it to Server The following message will appear The system will now issue IP addresses to other PCs on the LAN Continue Caution Do not use this setting if your system is on a LA...

Page 226: ...hen double click TCP IP c Select the IP Address tab Make sure the Obtain an IP Address Automatically button is selected Then click OK For Windows NT 4 0 a Right click the Network Neighborhood icon and then right click Properties b When the Network screen appears select the Protocols tab then double click TCP IP Protocol c Select the IP Address tab Make sure the Obtain an IP Address Automatically b...

Page 227: ... Explorer or Netscape as described in this section Internet Explorer Configuration Correct configuration of Internet Explorer requires that you allow cookies and force pages to be reloaded every time The following instructions are for Internet Explorer 5 5 and higher To force pages to be reloaded 1 Launch Internet Explorer 2 Select Tools from the menu 3 Select Internet Options 4 Select the General...

Page 228: ...g instructions are for Netscape 6 0 and higher To enable JavaScript 1 Launch your Web browser 2 Select Edit fromthe menu 3 Under the Advanced category click Enable JavaScript To allow cookies 1 Launch your Web browser 2 Select Edit from the menu 3 In the Advanced tab under Cookies enable one of the two following options Accept all cookies Accept all cookies that get sent back to the originating se...

Page 229: ...System with a PC Polycom Inc 2003 227 To set the cache 1 Launch your Web browser 2 Select Edit from the menu 3 In the Advanced category under Cache select Compare the page in the Cache to the page on the network every time ...

Page 230: ...the System Information screen The system s Web interface main page appears on your Internet browser displaying the name of your sytem The main icons are displayed on the left panel of the Web page Place a Call Set Up System Select a Presentation View a Presentation Show Closed Caption and Configure NetMeeting Note The Streaming icon is only visible when streaming is already enabled Refer to Stream...

Page 231: ...aption Placing a Call The Web interface can be used to place remote calls from a ViewStation EX system You can place a call in one of three different ways From the Address Book See Placing a Call from the Address Book From the Global Address Book See Placing a Call from the Global Address Book Using the Manual Dialer See Placing a Call Using the Manual Dialer To access the Placing a Video Call scr...

Page 232: ...low Remote Monitoring is enabled on your system System Info User Setup you can watch the call go through at the bottom of the page where call status information and streaming video snapshots from the call are displayed Several icons are displayed at the top and in the left panel on the Web page The icons in the left panel allow you to access statistical tools the virtual remote control and streami...

Page 233: ...ppears 2 Select the Global Address Book tab 3 Select the name to dial from the list on the left 4 Click Call this Site Placing a Call Using the Manual Dialer To place a call using the Manual Dialer 1 From the Web interface main page select Place a Call The Placing a Video Call page appears 2 Select the Manual Dial tab 3 Enter the video numbers or extension If this is not a bonded call 2 x 56 or 2 ...

Page 234: ...tton Loading and Selecting a Slide Presentation The following explains how to load a slide presentation from the PC to the ViewStation system using the Web interface and present those slides in a video call The following lists key information about loading a presentation The system is only compatible with Microsoft PowerPoint 97 or higher Because the system does not have a hard drive the computer ...

Page 235: ...AN host name of the system on which you want to display the slides Example IP address http 192 168 1 102 LAN host name http Main_System 3 In the main Web page click the Select a Presentation icon The Select a Presentation for Viewing Web page appears Note For added security you can specify a password for a presentation started from a PC Users must enter the specified password in order to load the ...

Page 236: ...u select the presentation c Use NAT Address Enable or disable the Use NAT Address option as is appropriate as described below Use NAT Address is enabled by default The Use NAT Address field only appears if the system detects a NAT device If your PC or laptop is behind a NAT device but the system is not make sure that Use NAT Address is enabled In addition you will have to open the following ports ...

Page 237: ...w or medium 6 Click the Please press here to select a PowerPoint presentation button The File Open dialog box appears Figure 7 4 pcPresent File Open Screen 7 On your PC navigate to the presentation file and select it 8 Click the pcPresent button A window appears indicating that your slides are being converted to thumbnail sketches Once this is complete your thumbnails are loaded into the flash mem...

Page 238: ...s screen appears on the monitor attached to the system Figure 7 5 Available Presentations Screen 2 Select your presentation and press the SELECT button on the remote control to begin presenting A presentation password may be required to proceed this is the password set previously in the pcPresent screen Figure 7 6 Presentation Password Screen 3 The Presentation Directory screen appears where you c...

Page 239: ... the viewing password The viewing password is set in the Security screen as the Meeting Password field System Info Admin Setup Security You can change the password on a presentation while you are viewing it by highlighting the Viewing Password field on the Slide Presentation Information screen and entering a new password 6 Use the remote control to move through a presentation as follows To move ba...

Page 240: ...r if a Polycom system sends a slide or snapshot to another vendor s system that does not support Annex D the graphic appears on the far site monitor for a few seconds and then disappears If this problem is encountered verify that the other side s system supports the Annex D high resolution standard Note All Polycom videoconferencing products including the ViaVideo desktop system support the Annex ...

Page 241: ...nter the IP address of one of the ViewStation EX systems participating in the videoconference The Web interface main page appears 3 Click the View a Presentation icon The Enter Network Password dialog box appears 4 Enter your name and a password if one is required The password is the Meeting Password which is set in the Security screen System Info Admin Setup Security of the system or in the User ...

Page 242: ...n you select View a Meeting two options are available View a Slide Presentation and View Streaming Video Figure 7 8 View a Meeting Web Screen To view a streamed slide presentation Click View a Slide Presentation To view streamed video Click View Streaming Video Closed Caption Closed Caption is a Polycom proprietary software feature that lets you display text on the main video screen of the local a...

Page 243: ... of your Web browser 4 On the main page of your system s Web interface select Show Closed Caption 5 The Enter Network Password dialog box appears Enter your name and a password if one is required The password is the Meeting Password which is set in the Security screen System Info Admin Setup Security of the system or in the User Setup screen System Info User Setup 6 You are now in the Closed Capti...

Page 244: ...r 512 systems running version 6 5 or greater and FX or VS4000 systems running software version 2 5 or greater Closed Caption is not supported in multipoint calls The Closed Caption feature requires that you enter your name and Meeting Password if you have one after a call is started or after a call is hung up You might have to refresh your browser if you hang up the call and you use Closed Caption...

Page 245: ...PEG images of the entire PC screen or specific windows or areas of the PC screen and display the snapshots on one or more Polycom ViewStation EX systems PolycomSnap can be used in a multipoint videoconference to display snapshots of your PC to all of the participating systems simultaneously To download and use PolycomSnap 1 Click PolycomSnap on the Web interface main page 2 A File Download window ...

Page 246: ...A password may be required The password is the Meeting Password which is set in the Security screen System Info Admin Setup Security of the system or in the User Setup screen System Info User Setup 5 Click the Connect button Your system is now ready to receive snapshots 6 Click the Area tab Select the snapshot area you want to capture 7 Click the Snapshot tab Select the snapshot capture mode 8 The...

Page 247: ... allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data System Compatibility and NetMeeting 3 0 T 120 application sharing file transfer and whiteboarding are supported for NetMeeting 3 0 when used with two systems You must have the same version of NetMeeting installed on both ends of the conference These functions are not supported for NetMeeting 3 0 whe...

Page 248: ...to your system or the LAN Accessing NetMeeting To access NetMeeting 1 Place a point to point ISDN H 320 call to the remote site Make sure the remote site has also placed a call to the local site 2 Open Internet Explorer 5 5 or higher or Netscape 6 0 or higher on your PC and enter the IP address of your system in the Address field of your browser your system s Web interface main page appears on you...

Page 249: ...g on your PC double click the NetMeeting Application icon Make sure the far site has also launched NetMeeting 7 Select Call New Call from the NetMeeting menu on the PC connected to the system that initiated the videoconference Or you can also click the phone icon on the right of the menu The Place a Call window opens 8 In the To field enter the IP address of the system that is connected to your PC...

Page 250: ...lls Polycom Management Access Control Wizard PMAC This stand alone application allows administrators to easily add Help desk numbers company logos and a new high level management password that would be needed to access any or all user interface screens that the user chooses to protect This application is available on your software CD and can also be downloaded from the Polycom Website Go to http w...

Page 251: ... tab 4 Click the Browse button to navigate to the jpg file you wish to install 5 Clicking the OK button will apply the changes however it will close the application 6 Click the Apply button to install the logo Creating Custom Speed Dial and Custom Video Numbers Screens The normal Speed Dial screen contains the six most recent calls In the Custom Speed Dial screen you can create additional Speed Di...

Page 252: ...Call Type IP or ISDN 9 Select the Apply button to install the settings Note To erase all settings select the Clear All button Creating the Management Password The Management Password is different from the Admin Password The Admin Password allows access to the Admin Setup screens The Management Password allows the administrator to password protect lock specific screens In other words the Admin Pass...

Page 253: ...nto the system from the PMAC utility Password Protecting Individual Screens In order to password protect screens a Management Password must be created first see preceding section Then from the Screen Access tab you can specify which screens to lock To password protect lock an individual screen 1 Launch the PMAC utility 2 Enter the IP Address and Password of your system 3 Select the Screen Access t...

Page 254: ...ms from the right to the left column 3 Select the Apply button to install the settings Connecting to and Disconnecting from your System After you have updated your system using the PMAC utility click Disconnect When the PMAC utility is not connected to a system the Connect button appears at the top Open and Save Profiles This Open Save option can save Custom Video Numbers the Management Password t...

Page 255: ...ostics icons 1 Launch your Web browser and enter the IP address of the system you want to manage in the Web browser s Address field The system s Web interface main page appears Note Internet Explorer 5 5 or higher is recommended over Netscape Navigator because the ViewStation EX system uses Microsoft s ActiveX controls to enable the PowerPoint presentation capability 2 Click the Set Up System icon...

Page 256: ...o all the Set Up System and Diagnostics screens as well as to the most often used features such as View a Presentation Slide Presentation and Place a Call These icons are available from any of the screens from anywhere within the Admin Setup environment Admin Setup General Setup The following information describes how to access the General Setup screen from where most of the setup and configuratio...

Page 257: ...Setup screen of the user interface is used to enable or disable the User Setup icon on the System Info screen of the user interface Administrators can use this option to prevent users from changing the user setup functions System Diagnostics This section provides information about the main Diagnostics screen see System Diagnostics and the following tools accessible from the System Diagnostics scre...

Page 258: ...formation about the types of diagnostic tests you can perform see Diagnostics Screen Reference on page 280 in Appendix A Virtual Remote Control The virtual remote control has the same functionality as the physical remote By clicking the on screen buttons you can control most of the functions of your system See Remote Control on page 144 for a description of the buttons functionality You can also t...

Page 259: ...ts you stream snapshots of the room where the system is located at regular intervals Each snapshot is displayed for a few seconds You can set the display time in the Snap Interval field Send a Message This utility lets you send a message to the system that you are managing Only the near site can see your message To send a message using the web interface 1 From the System Diagnostics Web screen cli...

Page 260: ...l order in which call events occurred The first record in the CDR has a Row ID of 1 Subsequent Row IDs are incremented by 1 This provides a sequentially numbered list of events as they occurred in the CDR Row ID is also helpful as a line reference number if you need to comment on a specific call while viewing the csv file Row IDs continue to be incremented in this manner until the maximum CDR file...

Page 261: ...ng calls this is what was actually dialed from the second call field this is not necessarily the transport address For incoming calls this is the caller ID information for the second number received from a remote site 9 Transport Type This is the type of transport used for the call H 320 or H 323 10 Call Rate This is the rate the call settled on after rate negotiation with the remote site 11 Syste...

Page 262: ...l Rx This is the video protocol that the far end is sending 20 Video Format Tx This is the video format settled on after call negotiation with the remote site for example CIF QCIF etc 21 Video Format Rx This is the video format settled on after call negotiation that the remote site is sending for example CIF QCIF etc 22 Disconnect Reason This is the Q 850 cause code description associated with the...

Page 263: ... 7 13 Streaming Web Screen 2 You are now in the Streaming page From the current Streaming page there are three different ways to access the Start Stream page Click the text Click here to go to Start Streaming page at the bottom of the page Click the Place a Call icon Click the Start Stop icon Click the Home icon on the left field of the Web page Click the Streaming icon now visible on the Web inte...

Page 264: ...ViewStation EX User Guide 262 www polycom com ...

Page 265: ... to refer to theDiagnostics Screen Reference section in Appendix A to find out how to perform various diagnostic tests that can help you troubleshoot any issues Topics in This Chapter The following troubleshooting categories are included in this chapter Category Page General 264 Audio 265 Video 267 Network and Communications 269 IMUX 271 LAN Intranet 272 Presentations 273 Remote Control 275 ...

Page 266: ...The system is in a call This is normal Green light appears on the front on the system The system is not in a call This is normal Cannot enter the Admin Setup menus System is password protected Password has been forgotten Go to the Diagnostics screen and perform a system reset This erases all your system settings except for your Address Book You may then enter a new password in the Security screen ...

Page 267: ...olume level on your monitor Incoming call ring and other sound effects too loud or too soft The sound effects volume is not set at desired level Adjust the sound effects volume on the Phone Audio screen If you do not want to hear sound effects set the volume to 0 No audio in a call The monitor audio inputs are not connected properly Check audio output on the Generate Tone screen under Diagnostics ...

Page 268: ...ipping at far site when using an external wireless microphone The audio input is overdriven on the system Turn down output of wireless microphone Put the system in local loop and adjust microphone output until you hear audio coming back clear and crisp with no clipping Local audio can be heard when speaking in the microphone The monitor or audio amplifier is connected to the VCR audio output Conne...

Page 269: ... frequently during a call The network line transmission errors or IP LAN traffic is too high Check the error count under the Diagnostics screen or try a lower speed IP call Check your system using the Near End Loop test under the Diagnostics screen If the picture does not freeze tell the far site to perform the same test If the picture freezes there are line errors on your ISDN lines You can also ...

Page 270: ...era does not track when the near site is on mute Toggle mute function with the MUTE button on the remote control Near site is noisy or too many people talking at once Reduce the noise in the room Blue screen in the PIP window No video input Check that there is a video source present on the selected input The camera selection is incorrect Check camera selection on the Camera screen The VCR input is...

Page 271: ...DN line unless the system is connected to a PBX See below The ISDN number is entered incorrectly Check the ISDN numbers with your service provider The SPID numbers are entered incorrectly Note The AT T point to point protocol does not require SPIDs Select the Clear icon on the Auto Detect SPIDs page and then select the Start icon to automatically detect the new SPIDs Make sure your ISDN numbers ar...

Page 272: ... ask him to switch your line to the NI 1 protocol standard ISDN Error message when dialing a video call An ISDN error code is received from the ISDN line Refer to the Integrators Reference Manual for ViewStation EX ViewStation FX and VS4000 ISDN When placing a call progress icons do not turn green The call progress icons indicate that the video call did not complete The call progress icons indicat...

Page 273: ... screen Highlight each of the circles for each of the channels dialed The number dialed for each channel will be displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each of its ISDN lines correctly The numbers for Line 1 Line 4 should correspond with connections 1 4 on the IMUX System will not start The system restarts over and over again Defe...

Page 274: ... indicate a connection to the LAN and a flashing orange light to indicate LAN traffic There is a firewall between your PC and your system Consult your network administrator Your PC is on a different subnet and there is a router between you and your system Change your PC or system subnet mask and IP address so that they are both on the same LAN or subnet System does not allow management via the Web...

Page 275: ... the system Only eight presentations are allowed Delete some presentations from the system and restart the system Presentation is too large Separate large presentations into two smaller presentations Cannot connect to the PC from the system for presentation The PC name is there but the PC presentation cannot be accessed when the slide button is pressed Incorrect password Enter the correct password...

Page 276: ...ersion of Web browser For viewing snapshots or slides from the Web the system supports Internet Explorer 5 5 or higher The system supports Netscape 6 0 or higher Incorrect viewing password To check the slide and snapshot viewing password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Securit...

Page 277: ...should blink with each button pressed on the remote control Batteries installed incorrectly Insert batteries with correct position The room lights operate in the 38 khz range and interfere with the remote control lights Try turning off the lights in the room and try the remote control again Low battery icon on the screen Low battery in the remote control Replace the batteries in the remote control...

Page 278: ...ViewStation EX User Guide 276 www polycom com ...

Page 279: ...tem Information Reference This section describes the System Information screen which provides vital information about your system 278 Diagnostics Screen Reference This section describes the various diagnostic screens and how to use them 280 User Setup Screen Reference This section discusses the User Setup options 287 Admin Setup Screen Reference This section describes and lists the Admin Setup scr...

Page 280: ...displays the Gateway number followed by the Extension that has already been configured in the Gateway Number screen This field is not visible if there is no configured Gateway For more information about the Gateway see Configuring the Gateway and Gatekeeper on page 96 LAN Host Name This is the name assigned to the system for TCP IP configuration To set the LAN host name go to System Info Admin Set...

Page 281: ...mber The serial number is unique to each system This number is also located on a bar code sticker on the bottom of the unit This number cannot be modified Model The system model type is displayed The Diagnostics User Setup and Admin Setup icons are displayed at the bottom of the screen These icons link to screens where you can perform various setup and diagnostic tasks ...

Page 282: ...tem These screens are described in the following sections Note You can also view statistics and run these diagnostic tests from the system s Web interface For information on how to do this refer to System Diagnostics in chapter 7 Network Statistics The Network Statistics screen displays the network protocols and data speeds at which your call will travel over the network to the far site To access ...

Page 283: ...d for both audio and video during a call To access the Advanced Network Statistics screen Select System Info Diagnostics Advanced Stats This screen displays information about Audio Rate Amount of bandwidth dedicated to audio regulated by the audio algorithm in use Video Rate Total bandwidth of call minus audio bandwidth Video Rate Used Actual bandwidth being used for video at that moment It will f...

Page 284: ... displays PVEC in the Tx and or the Rx data columns as the active video protocol PVEC is a Polycom proprietary video coding algorithm based on the H 263 video coding standard Its purpose is to transparently remedy video degradation caused by packet loss in an H 323 call PVEC uses a sophisticated video compensation algorithm to estimate the content of lost video data and seamlessly repair the video...

Page 285: ...A single channel will appear for IP calls regardless of the speed of the call Color Bars The Color Bars diagnostic screen allows you to set the monitor controls for the optimum picture quality If the color bars that are generated do not look clear or the colors do not look correct the monitor needs to be adjusted To access the Color Bars screen Select System Info Diagnostics Color Bar To test the ...

Page 286: ...ers indicating the local audio connections are correct There is an animated speaker icon that indicates a tone is being emitted whether or not a tone is heard If no tone is heard the audio connections to the monitor are incorrect To generate a tone 1 Highlight the Generate Tone icon and press the SELECT button on the remote control 2 The Generate Tone screen appears with instructions on how to per...

Page 287: ...es the audio level of all audio inputs connected to the system 2 Speak into the microphone to test the audio level Near End Loop The Near End Loop screen allows you to see how a far site would see and hear you This can help you diagnose a problem with an H 320 video call To access the Near End Loop screen Select System Info Diagnostics Near End Loop The Near End Loop screen allows you to test the ...

Page 288: ...and or your Address Book entries Once you have reset the system your system walks you through the system configuration screens as it did when you powered it on for the first time To access the Reset System screen Select System Info Diagnostics Reset System To reset the system 1 Enter the system s serial number 2 Make sure the Delete System Settings option is selected 3 Select the Reset button Note...

Page 289: ... be eliminated by disabling the Allow User Setup option in the General Setup screen To access the User Setup screen Select System Info User Setup Figure A 1 User Setup Screen You can use the User Setup screen to set the following options Auto Answer Point to Point This option lets you set the Auto Answer mode for a point to point call To set the mode select the appropriate option from the drop dow...

Page 290: ... a multipoint video conference This setting only matters if the system is in a call Select the appropriate option from the drop down menu in the Auto Answer Multipoint field These options are No Yes and Do Not Disturb and are described below No If Auto Answer Multipoint is set to No and there is an incoming call the user will be prompted with a message You have a video call Would you like answer i...

Page 291: ...ption does not automatically mute the near site PIP The PIP Picture in Picture feature allows the near site to adjust near camera views while in a videoconference When PIP is enabled the Camera icon in the top right corner of the screen disappears when the remote control is placed on a flat surface The following options are available in PIP mode Auto The system shows a PIP window when the call is ...

Page 292: ...e This option displays the name of the far site for a defined number of seconds 15 seconds The far site name is displayed by default for 15 seconds Blank The far site name is displayed until the call is ended Multipoint Mode To change Multipoint Mode highlight the Multipoint Mode field and press the SELECT button on your remote control The Multipoint Setup screen appears In the Multipoint Setup sc...

Page 293: ...Appendix A Screen Reference Polycom Inc 2003 291 information refer to Updating System Software From a PC on a LAN ...

Page 294: ... Screen Select the icon of the setup screen where you want to view or change options and press the SELECT button on the remote control You can also view and change the setup of your system from its Web interface For more information see Admin Setup General Setup on page 254 in chapter 7 Tip At any time you can return to the previous screen by pressing the MENU button on the remote control Press th...

Page 295: ...country specific calling parameters for your location System Name Enter a name for the system using the on screen keyboard The first character has to be a numeric a digit or alphabetic a letter character including foreign language characters The name can be any combination of alphanumeric characters up to 34 characters in length Auto Answer Point to Point This option allows you to set the Auto Ans...

Page 296: ... within one minute the call automatically disconnects If you want your call to stay up indefinitely delete the time setting in the Maximum Time in Call field Make sure to do the same on all videoconferencing endpoints in that call so that the call never times out Allow User Setup This option is used to enable or disable the User Setup icon on the System Info screen Administrators can use this opti...

Page 297: ...ge 194 Note This multipoint screen is not available unless you update your ViewStation EX system to support multipoint capabilities For more information refer to Updating System Software From a PC on a LAN Call Preferences See Setting your Call Preferences on page 62 Note When you enable the LAN Internet Calls H 323 option in the Call Preferences screen your system resets itself automatically and ...

Page 298: ...g Dialing Speeds on page 106 Broadcast Mode See Setting up Satellite H 331 Broadcast Mode on page 105 Advanced Dialing See Setting the Calling Profile on page 108 Video Numbers See Entering V 35 RS 449 RS 530 Video Numbers on page 73 Advanced V 35 See Configuring the V 35 RS 449 RS 530 Serial Interface Control Signals on page 104 BRI Video Network Screens From the main Video Network icon you can a...

Page 299: ...Quality screen the Advanced Dialing screen and the Dialing Speeds screen ISDN Video Numbers See Entering ISDN Video Numbers on page 112 Auto Detect SPIDs See Entering or Detecting Service Profile Ids on page 113 Audio Quality See Setting Audio Quality Preference on page 114 Advanced Dialing See Setting Channel Dialing Preferences on page 115 Dialing Speeds See Selecting Dialing Speeds on page 116 ...

Page 300: ...H 323 IP setup To access the LAN H 323 screen Select System Info Admin Setup LAN H 323 LAN Intranet main The main LAN Intranet screen lets you access the LAN Intranet configuration screen the Advanced LAN Settings screen the Firewall LAN Connection screen LAN Intranet Configuration See Configuring LAN and Intranet Settings on page 85 Advanced LAN Settings See Selecting Advanced LAN Settings on pag...

Page 301: ...reen H 323 Setup configuration See Configuring H 323 Name and Extension on page 94 Dialing Speeds See Selecting Dialing Speeds on page 95 Gateway Gatekeeper See Configuring the Gateway and Gatekeeper on page 96 Gateway Number See Configuring the Gateway Number on page 100 Gateway Setup See Selecting your Gateway Prefix and Suffix on page 101 Streaming See Configuring Streaming Preferences on page ...

Page 302: ... screen Global Address Server See Configuring Settings for the Global Address Book Server on page 120 Global Address Book Preferences See Setting the Global Address Book Preferences on page 121 Preferred Alias See Selecting your Preferred Alias on page 123 Advanced Address Book Preferences See Selecting the Call Type Order for OneDial Address Book Entries on page 124 Private Network ISDN Number Se...

Page 303: ...on page 132 Global Management URLs See Accessing Global Management Server URLs on page 133 Global Management Info See Adding Global Management Technical Support Contact Information on page 134 Quality of Service See Configuring Quality of Service on page 140 Data Conference The ViewStation EX system is T 120 compliant and supports data conferencing when paired with either a ShowStation IP system o...

Page 304: ...tem s data conferencing capabilities you must first enable them Following is a description of the data conference options available on this screen First icon Enable the first icon if you want the system to perform data collaboration sharing applications on your PC through the system while in an ISDN H 320 call Enter the IP address of your PC into the field next to this icon This icon will only app...

Page 305: ...WebStation or StreamStation Enter the IP address of the ShowStation IP WebStation or StreamStation into the field next to this icon Your system will reboot To see which features are supported refer to your ShowStation IP WebStation or StreamStation user documentation Third icon Select this icon to disable data collaboration Off is the default setting on this screen ...

Page 306: ...ry Code Area Code and Number associated with the system telephone number Room Telephone Number You can also enter the telephone number that is assigned to the room where the system is located Echo Canceller This option is enabled by default It prevents users from hearing their voice loop back from the remote site Disable this option if another device is providing echo cancellation Mute Auto Answer...

Page 307: ... about this option and audio error concealment refer to Setting Audio Quality Preference Note Changing the audio quality preferences in a call can only be done in an H 320 ISDN call No changes can be made while in an H 323 IP call Video and Cameras Screens From the main Video and Cameras screen you can access the Monitors screens the Cameras screen the VCR Setup screen and the VGA Input screen onl...

Page 308: ...en indefinitely until the user presses the snapshot button on the remote control to return to live video Note If the Snapshot Timeout option is not disabled on both sides the system reverts to its default timeout of four minutes Note Number of Monitors This option lets you select the number of monitors connected to your system the Integrators Reference Manual for ViewStation EX ViewStation FX and ...

Page 309: ...When this option is selected no VGA monitor is available and the graphics and video are displayed on the TV monitor EX VGA Enable this option if you have a high resolution VGA monitor or projector connected to the rear panel of the system To set up the resolution of your VGA monitor select Setup Visual Concert VGA Enable this option if a Visual Concert FX unit is connected to your system and the g...

Page 310: ... Monitor Setup The following two options are available VGA Output with No Graphics Select Black if you want the screen to turn black when there is no graphics or video If you select No Signal the VGA monitor will behave as if the VGA monitor is not connected VGA Resolution Select the VGA Resolution field to access the drop down selection menu Select the maximum resolution that your monitor or proj...

Page 311: ...solution standard by selecting its corresponding number where 2 Document Camera 3 VCR This option is not available for the primary camera because the higher resolution of 4CIF affects the frame rate quality About 4CIF The ViewStation EXsystem supports 4CIF a video resolution standard defined by 704 pixels per line and 576 lines per video image 4CIF resolution is four times higher than CIF 352 pixe...

Page 312: ...oint call Near When Near is selected the VCR records the near site presentation Far When Far is selected the far site is recorded Audio from the near and far sites is always recorded VCR Audio Out Always On When this option is enabled the system can operate with two VCRs one for recording and one for play This also allows the use of the VCR audio out for room audio applications where the near site...

Page 313: ...e VGA Input Calibration screen Select System Info Admin Setup Video Camera VGA Input The VGA Input Calibration screen appears Figure A 7 VGA Input Calibration Screen Usually Visual Concert FX can automatically synchronize with the PC or laptop However there are a few instances when it is necessary to calibrate Visual Concert FX to the PC using the tools on this screen Phase This option lets you ca...

Page 314: ...eeting Password This password is used As the password for the system when it it is used as an MCU in a multipoint conference For dialing into an MCU with a password already set As the password for viewing slides on the Web interface As the password for viewing streams on the Web interface For accessing Closed Caption on the Web interface If no password is set the user is not prompted for or does n...

Page 315: ...rypto Resync Pulse This screen is specific to a ViewStation EX system with a V 35 RS 449 RS 530 network interface To access the Crypto Resync Pulse screen 1 Select System Info Admin Setup Security 2 In the Security screen select the Crypto Resync option Note For more configuration information refer to Enabling Crypto Resync on page 110 Software and Hardware Screens To access the Software RS 232 Ha...

Page 316: ...a set of commands implemented within the shell The commands are available for advanced users who want to automate some of the control features of the system On the RS 232 screen you can configure the Baud Rate the RS 232 Mode and the Flow Control options To access the RS 232 screen Select System Info Admin Setup Software Hardware RS 232 Note For details about the RS 232 options refer to the Integr...

Page 317: ...e Send Address Book screen refer to Transferring the Address Book on page 164 Far Site Software Update If you are in an ISDN H 320 call you also have access to the Far Site Software Update screen For information about the Far Site Software Update screen refer to Upgrading Software over ISDN H 320 on page 47 System Options The System Options screen contains information that enables multipoint featu...

Page 318: ...ViewStation EX User Guide 316 www polycom com ...

Page 319: ...t Interoperability Manufacturer Model Version iPower 600 Series 5 0 and 4 0 8 iPower 900 Series 5 0 and 4 0 8 iPower 9000 Series 5 0 Sony PCS6000 4 1 Tandberg 1000 B5 1 Tandberg 2000 B5 1 Tandberg 6000 B5 1 Tandberg 800 B5 1 Tandberg 500 B5 1 VCON Cruiser 4 6 VCON Media Connect 8000 4 6 VTEL Galaxy 2 2 0 070 ...

Page 320: ... file transfer or whiteboarding Microsoft NetMeeting 3 01 no application sharing file transfer or whiteboarding iPower 600 Series 5 0 and 4 0 8 iPower 900 Series 5 0 and 4 0 8 iPower 9000 Series 5 0 Sony PCS6000 2 6 Tandberg 1000 B5 1 Tandberg 2500 B5 1 Tandberg 6000 B5 1 Tandberg 800 B5 1 Tandberg 500 B5 1 VCON Cruiser 4 6 VCON Escort 4 6 VCON Media Connect 8000 4 6 VCON Falcon 3 0 VCON Vigo 5 1 ...

Page 321: ...om MGC 100 chair control far end camera control T 120 Conference on Demand People Content Lucent Multi Point Conferencing Unit chair control far end camera control and T 120 do not work in cascaded calls Manufacturer Model Version Polycom MGC 25 5 5 Polycom MGC 50 4 6 5 0 Polycom MGC 100 4 6 5 0 Whitepine Meeting Point 5 0 Ezenia MCS 1 2 2 Radvision MCU 2 2 0 9d Radvision ViaIP 400 MCU 2 2 2651 0 ...

Page 322: ...er on the 3640 router 12 1 build 7 Cisco 2515 Gatekeeper Whitepine Meeting Point Gatekeeper 5 0 Ezenia Gatekeeper 1 2 2 Radvision L2W 323BRI Gateway Gatekeeper 2 2 3 2 5 Radvision L2W 323PRI Gateway Gatekeeper 2 2 3 2 5 Radvision MCU Gatekeeper 2 2 1 0 9d Radvision NGK 200 Gatekeeper 1 0 Radvision T120 Data Collaborator Server 1 07 Radvision ECS viaIP Gatekeeper 2 0 2 2 Ezenia Encounter 3000 Netga...

Page 323: ...tion Polycom Inc 2003 321 Firewall NAT Interoperability Table B 6 Firewall NAT Interoperability Manufacturer Model Version Cisco router 12 2 build 7 Linksys 1 40 2 NetGear 3 25 SMC 7004BR 1 93s SMC 7004BR 1 20 Siemens 1 1 Cisco PIX 6 1 2 ...

Page 324: ...ViewStation EX User Guide 322 www polycom com ...

Page 325: ...anagement System Polycom Video Error Concealment PVEC for improved video quality on networks with packet loss Global Management System for centralized management Global Directory Server for live global address book PathNavigator for easier call placement and network cost optimization MGC Click and View integration for individual screen layouts User Interface User friendly graphical user interface ...

Page 326: ...TSC PAL XGA SVGA VGA Video Outputs 5 Outputs 2 x MiniDin S Video Support for 2 independent monitors 1 x RCA Phono composite monitor 1 x RCA Phono composite VCR 1 x XGA projector Integrated Main Camera Ultra quiet ultra fast pan tilt zoom PTZ 65 Field of View Tilt Range 25 up down Pan Range 100 left right Total Field of View 265 12x Zoom f 4 2 to 42mm F 1 85 to 2 9 mm Auto Focus Automatic White Bal...

Page 327: ...1280x1024 60 Hz Output up to 1024x768 60 Hz 1 x audio input for PC 1 x video input for PC up to 1280x1024 60 Hz 1 x video out for projector up to 1024x768 60 Hz 3 x 10 100 Ethernet hub Other Content Input Options pcPresent for Microsoft PowerPoint presentations from your PC Polycom SNAP for high resolution graphics capture of PC content Audio Standards 7 kHz G 722 G 722 1 3 4 kHz with G 711 G 728 ...

Page 328: ...rate for best video performance TV quality letterbox 60 50 fields video for NTSC PAL at 512 kbps and above Optional Embedded MPPlus Supports mixed combinations of IP ISDN and analog telephone calls Supports IP telephones Supports normal analog telephones Automatic IP and ISDN downspeeding Dial in and dial out during multipoint calls Continuous presence or voice switched Automatic multipoint presen...

Page 329: ...er IMUX Dial ISDN lines separately or simultaneously Quality of Service and Experience iPriority Polycom Video Error Concealment PVEC for concealing packet loss IP Precedence ToS DiffServ DHCP CoS Dynamic bandwidth allocation Proactive network monitoring Packet and jitter control Network Address Translation NAT support Automatic NAT discovery Asymmetric speed control Fixed TCP UDP port firewall su...

Page 330: ... Ethernet ports for IP LAN DSL cable modem Integrated Ethernet switch 1 x POTS for voice Optional Quad BRI Basic Rate Interface Optional 2 port Serial Module V 35 RS 530 RS 449 with RS 366 dialing Optional wireless LAN support via Ethernet port Ethernet Connectivity TCP IP HTTP DNS WINS SNMP DHCP ARP FTP Telnet T 120 interface for Microsoft NetMeeting Internal live video unicast or multicast strea...

Page 331: ...ent System Polycom Global Address Book Polycom OneDial Polycom PathNavigator Other ITU Supported Standards H 221 communications Bonding Mode 1 H 281 far end camera control H 225 H 245 Annex Q standard for FECC in H 323 calls Data Port RS 232 control port data communications port 1200 baud to 115k baud asynchronous API for custom integration with remote devices such as Crestron and AMX control syst...

Page 332: ...ViewStation EX User Guide 330 www polycom com ...

Page 333: ...Description Page Security Screens This section describes the Admin and Meeting Password and the Security screens 332 PMAC Security Features The Polycom Management Access Control Wizard PMAC lets you password protect on screens on a menu by menu basis with a special access password 333 Security Features and Enhancements This section describes the various security features and enhancements such as D...

Page 334: ...ter 3 Security Screen The Security screen lets you set the passwords used to access your ViewStation EX system remotely You are not required to set passwords on your system To access the Security screen Select System Info Admin Setup Security Admin Password This password is used to protect nearly all setup screens in the user interface When using the system Web interface you are required to enter ...

Page 335: ...Telnet and SNMP options are enabled by default Crypto Resync This option is only available if a V 35 RS 449 RS 530 network interface is attached to your system PMAC Security Features The Polycom Management Access Control Wizard PMAC allows you to select which menu screens to password protect on a menu by menu basis with a special access password PMAC offers other features which are not covered in ...

Page 336: ...assword of the system 3 Select the Management Password tab 4 Enter the Management Password Re enter the Management Password 5 Clisk the Apply button to install the settings When you try to access a screen that is password protected you are prompted to enter the Management Password If the wrong password is entered you are not allowed to access the screen The Management Password overrides the Admin ...

Page 337: ... in the left column Select Screens from While holding the Ctrl key on the keyboard single click as many items in that column 5 Press the button to move items from the left to the right column Items in the right column Do not Allow Access to Screens are password protected screens 6 Select the Apply button to install the settings To remove password protected screens 1 Double click an item in the rig...

Page 338: ...name and password For example people snooping on the packets sent to your system can capture these packets and decode the admin password in five minutes Digest authentication is a much more complicated algorithm than basic authentication Even if people manage to capture one of the packets that contain Digest authentication they cannot decipher the admin password Adtran 512 Polycom has enabled enha...

Page 339: ...ability to place or received mixed multipoint calls for security reasons This option is only accessible if the V 35 Video Calls or ISDN Video Calls and LAN Internet Calls options are both enabled on the Call Preferences screen Telnet and FTP Timeout There is a 30 second timeout when logging into FTP and Telnet This is intended to make the connection time out to free it in case the login is unsucce...

Page 340: ...ViewStation EX User Guide 338 www polycom com ...

Page 341: ...e agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment Polycom shall include so called break th...

Page 342: ...s does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be r...

Page 343: ...mpliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatch...

Page 344: ...atory Notices CE Mark This ViewStation EX FX VS4000 has been marked with the CE mark This mark indicates compliance with EEC Directives 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX Declaration of Conformity Hereby Polycom Ltd declares that this ViewStation EX FX VS4000 is in compliance with the essential requirements and ot...

Page 345: ...sitos essenciais e outras disposições relevantes da Directiva 1999 5 CE Declaración de conformidad Por la presente declaración Polycom Ltd declara que este ViewStation EX FX VS4000 cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999 5 CE Överensstämmelseförklaring Polycom Ltd förklarar härmed att denna ViewStation EX FX VS4000 överensstämmer med de väsentliga kraven...

Page 346: ... system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules ...

Page 347: ...ow User Setup 255 294 Analog call adding a video call to 160 adding to a video call 159 disconnecting 159 placing 158 Annex D information 238 Answering a call manually 155 156 Audio advanced troubleshooting 265 audio error concealment 305 basic troubleshooting 26 diagnostics 281 protocols 305 test levels 285 Audio Meter 285 Audio Quality Preference BRI 114 Auto Answer Multipoint 199 207 288 Auto A...

Page 348: ...setting 309 preset settings 170 primary camera 309 primary 309 selecting a far site camera 168 selecting a near site camera 167 settings 170 snapshots 309 Sony EVI 10 32 tilt pan zoom 168 Cascading 19 201 Chair control available actions 204 general information 202 screen actions 203 Closed Caption 240 Color Bar 283 Conference on Demand 209 Configuration clearing 286 DHCP 222 dialing rules 126 Gate...

Page 349: ... DNS servers 88 Document camera optional 42 Downspeeding 184 downspeeding compatibility 185 Dual stream compatibility 43 dual streams 218 Duplex mode configuration 90 Dynamic bandwidth 141 E E 164 extension 94 Echo Canceller 304 Encoder decoder testing 285 Erasing system settings 286 Error messages and codes 150 F Far Control of Near Camera 289 Far Site Name Display Time 290 Far Site Software Upda...

Page 350: ...0 Indicators call progress 149 188 283 ISDN line 82 LAN WAN network problems 25 Installation BRI network interface 38 required information checklist 33 system 34 V 35 RS 449 RS 530 network interface 35 International dialing prefix 127 Internet Explorer configuration Web inter face 225 Intranet advanced troubleshooting 272 configuration 85 IP configuration 93 IP and ISDN Number Display 294 ISDN con...

Page 351: ...tiple entries in Address Book 166 speed information 183 upgrade 55 using Manual Dialer 187 Multipoint Mode 290 Multipoint viewing modes Auto 195 Discussion 195 Full Screen 196 Mode Switching 197 Presentation 196 Multi Site Meeting 189 Mute Auto Answer Calls 289 304 mute icon and indicator 174 Mute incoming calls 304 N NAT configuration for pcPresent 234 configuration options 91 NetMeeting access 2...

Page 352: ... 218 Picture in picture 177 PIP 150 289 306 Placing a call Address Book 153 Manual Dialer 148 multipoint 187 PMAC 248 331 333 Polycom OneDial overview 97 Polycom Video Error Concealment 282 PolycomSnap 243 Power supply system 31 power supply EX 22 Preferred Alias GAB 123 Presentations advanced troubleshooting 273 loading 233 selecting 236 viewing 238 Primary Camera 309 Private Network access 127 D...

Page 353: ...te Allow System to be a DHCP Server 46 software upgrade over IP 45 Software information 314 Software Update Password 312 333 update far site 315 upgrade over IP 45 upgrade over ISDN 47 version 279 Sounds effects setting volume 305 SPIDs auto detect 114 entering manually 75 114 number troubleshooting 269 Statistics advanced network 281 network 280 Streaming Apple QuickTime 214 configuration 136 fro...

Page 354: ...t 308 resolution 308 VGA monitor 30 Video advanced troubleshooting 267 basic troubleshooting 27 configuration 305 diagnostics 281 error concealment 282 wide screen 306 Video call adding a telephone call to 159 answering automatically 156 answering manually 155 156 disconnect 157 manual dial one number 148 manual dial two numbers 151 multipoint 182 183 rejecting automatically 156 Video Network init...

Page 355: ...om Inc 2003 353 Send a Message 257 snapshot utility 257 streaming 261 system setup 253 View a Meeting 240 View a Presentation 238 virtual remote control 257 Wide Screen Video 306 WINS resolution 87 WINS server 89 ...

Page 356: ...354 www polycom com ViewStation EX User Guide ...

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