Diagnostics and Troubleshooting
203939-B
7-9
4.
Try to ping a device on the Ethernet segment to confirm TCP/IP settings
are correct. To do so:
a.
Open Start > Run.
b.
Enter Ping and the IP address of the device on the Ethernet segment.
c.
Confirm that ping was successful.
5.
If unable to login to or browse the Window’s network, make sure that an
appropriate name resolution mechanism is configured in the Windows
TCP/IP settings on the laptop (WINS, DNS or NetBEUI).
6.
Make sure that the relevant servers (WINS or DNS) are active and
properly configured.
7.
Make sure that the access point has a good connection to the Ethernet
segment, and that all necessary devices on that segment are active.
8.
If problems persist, contact Nortel Networks customer support. For
contact details see
http://www.nortelnetwork.com/servsup.com
. Go to the
“BayStack Workgroup Products” category, and then use the “ERC” link.
General Performance Problems
If you are able to log in to and use network resources, but are experiencing poor
performance try the following:
1.
Check the firmware in both the access point and the PC cards (that is, all
cards installed in an access point or a laptop) are at the latest versions.
2.
Check that the latest version of the BayStack 650/660 PC Card Windows
Driver is being used.
3.
Open either:
•
The Control Panel > Device Manager (Windows 95/98)
•
The Control Panel > Windows NT Diagnostics (for Window NT 4.0) on
the laptop.
4.
Check to see whether the “BayStack 650/660 Wireless LAN in 802.11
Mode” is sharing resources with any other device. If so, reconfigure it for
dedicated resources.
5.
If there are many wireless users, try to obtain a dedicated connection to
an access point.
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Summary of Contents for BayStack 660
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