NEC Super Script 4400, Maintenance Manual

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CHAPTER 9:
PRINTER MAINTENANCE PARTS AND CONSUMABLES
O
VERVIEW
This chapter provides information about different resources for information and technical support, including
•
How to reach NEC Technical Support for assistance
• How to order repair parts, consumables, and printer options
NEC T
ECHNICAL
S
UPPORT
NEC Technical Support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m.,
Eastern Standard Time.
Please have the following printer information ready when you contact NEC:
•
Model number
• Serial number
• Page count (shown on the Printer Settings page)
• Date and place of purchase
• NEC Maintenance agreement number (if printer is already under agreement)
NEC Technical Support can help you with the initial installation of this product. Please contact your operating
system or network software vendor if you require assistance in optimizing or customizing your system.
How to Contact NEC
There are a number of ways to contact NEC or receive information about technical issues, products, and services.
Contacting NEC Technical Support or Customer Service by Telephone
In North America, call 800-632-4650 to speak to a representative about technical support, extended warranties,
repairs, or customer service.
Reaching NEC on the World Wide Web
NEC’s web site provides up-to-date product information and includes links to NEC’s FTP site and e-mail address.
Using your Web browser, open this URL:
http://www.nec.com
For customer service and technical support use: http://www.nec.com/nectechsupport This URL is available 24
hours-a-day.
•
Search the Knowledge Base for compatibility charts, specifications, white papers, technical drawings, and
various other helpful documents.
• Explore the FAQ pages for common problems and solutions.
• Visit the Message Board to post your technical questions or to search a vast library of previous technical
support solutions.
• Browse Service Programs to learn about ways to extend or enhance your existing warranty.
• Use the Dealer Locator to find a NEC Technologies’ sales or service center near you.
Sending Internet Electronic Mail
You can e-mail your questions to NEC. NEC will respond within three business days. Send e-mail messages to:
tech-support@nectech.com
Sending a Facsimile Transmission
You can fax questions or comments to NEC at 978-742-7049
Be sure to indicate the number where NEC can telephone or fax a response.
Using FastFacts—NEC’s Information Retrieval System
NEC’s technical support staff have created technical notes and tips for using NEC products. You can order these
documents by touchtone menu and have these automatically sent to your fax machine.
To use NEC FastFacts in the US, call
800-366-0476
To use NEC FastFacts in Canada, call
630-775-7999
Follow instructions for ordering documents and include your return fax number.