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CHAPTER 8:

TROUBLESHOOTING

D

ESCRIPTION

This chapter gives you the information you need to Troubleshoot problems that may occur with the SuperScript
4400/4400N printer and how to resolve them. The sections included in this chapter are:

•

Clearing Jams

•

Imaging Artifacts

•

Error Messages

•

Operator panel alert messages

•

Factory Service Mode Test Procedures

•

Frequently asked questions

Print Quality Maintenance

Here are some suggestions for maintaining the highest print quality from your printer.
•

Replace the toner modules immediately when the display indicates that replacement is necessary.

•

Use high-quality paper or transparencies to obtain sharp, crisp characters and maximum contrast.

•

Follow the cleaning procedures described in Chapter 6, “ User Maintenance.”

Simple Troubleshooting

Here are some simple resolutions to occasional printer problems.

Power light is off…

Check that the power cord is plugged into a live power outlet and the printer power switch is turned on.

Power light is on but printer does not print…

•

Verify that the Online indicator light is on (if it is not, press the

Online

button).

•

Verify that all interface cable connections are tightly secured.

Paper does not output to the output tray…

Check for paper jam or misfeed.

Paper does not stack correctly…

Check that the paper is between xx and xx lbs. base weight.

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Summary of Contents for Super Script 4400

Page 1: ...NEC SuperScript 4400 4400N Maintenance Guide 18 September 1998 Part Number 703 A0240 001 ...

Page 2: ...urations and applications must be determined by the customer and is not warranted by NEC Technologies To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited NEC Technologies Inc 1998 Microsoft Windows Windows 95 Wind...

Page 3: ...i SuperScript 4400 Maintenance Guide ...

Page 4: ...5 Selecting a Location 5 Unpacking 6 Checking Printer Contents 7 Identifying Printer Parts 8 Front View 8 Front Internal View 8 Back View 8 Back Internal View 8 Top Internal View 8 Installing the Photoconductor Belt Module 10 Installing the Fuser Oil Bottle and Fuser Cleaning Roller 11 Installing the Toner Modules 12 Loading The Paper Tray 13 Printing a Test Page 14 Connecting the Printer to Your ...

Page 5: ...Windows 22 PostScript 3 Font Settings 22 PCL 5e Font Settings 22 2 OPERATOR PANEL 23 Overview 23 Operator Panel Features 24 Indicator Lights 24 The Message Display 25 Operator Panel Buttons 26 Operator Panel Tasks 27 Taking the Printer Offline and Online 27 Setting Media Type 27 Stopping a Job 27 Clearing the Print Buffer 27 Resetting the Printer 27 Resetting the NIC 27 Restoring Factory Defaults ...

Page 6: ...er Printer Driver as Default 38 Using the Windows 95 98 Printer Drivers 39 Windows NT 4 0 43 Installing Printing Software 43 Printing a Document 43 Accessing Printer Properties 43 Accessing Document Properties 43 Changing Settings in the Printer Driver 43 Setting Another Printer Driver as Default 43 Using the Windows NT 4 0 Printer Driver 44 Windows 3 x 47 Installation for Windows 3 x 47 Printing ...

Page 7: ...RK PRINTING 63 NETWORK SETUP 63 Setup Options 64 Network Printer Features 65 Network Settings Page 65 Setting The Printer IP Address 66 Resetting the NIC 68 Restoring Factory Default Settings 68 NIC Status Lights 68 Network Administration Page 69 Going to the Network Administration Page 69 Using MAP 71 MAP Operating Requirements 71 Installing MAP 71 Running MAP and Selecting a 4400N 72 Windows Set...

Page 8: ...g SuperScript 4400 MacOS Software 84 Choosing the Printer 84 Configuring the PPD 84 UNIX 85 First Configure the IP Address on the NIC 85 Second Set Up Your Printing Mode 85 WEB BASED PRINTING 87 Overview 87 NEC PrintAgent Remote Printing 88 NEC PrintAgent Pull Printing 88 System Requirements 88 Easy Remote Printing Setup 88 Remote Printing From Your Desktop 90 Getting Printer Status 90 Getting Hel...

Page 9: ...ctor Belt Module 108 Replacing the Photoconductor Belt Module 110 Cleaning Inside the Back Cover 111 Replacing the Fuser Unit 112 Cleaning the Laser Lens 113 Replacing the Ozone Filter 114 Replacing the Toner Collector 114 Cleaning the Outside of the Printer 115 7 PRINTER MAINTENANCE 117 Replacement Procedures for Maintenance Parts 117 7 1 Replacement of Covers 119 7 2 Replacement of Circut Cards ...

Page 10: ...nner Jams 205 Outer Jams 207 Drum Jams 207 Imaging Artifacts 208 Sample Artifacts Catalogue 208 Artifacts Error Recovery 214 Service Error Codes 238 Factory Service Mode Test Procedures 251 Factory Service Mode Button Layout 252 31 Test Print 252 32 Next Care Information 252 33 Cassette Type 252 34 Total Page 252 35 Each Image 253 36 Clear Care 253 37 Media Manage 253 39 Factory Mode 253 Frequentl...

Page 11: ...o Contact NEC 259 Consumables 260 Maintenance Parts 261 10 PRINTER DIAGRAMS 265 Overview 265 Exploded Views 266 Wiring Diagrams 270 APPENDIX A PRINTER SPECIFICATIONS I APPENDIX B MEDIA SPECIFICATIONS V APPENDIX C SAFETY INFORMATION VIII APPENDIX D MOVING YOUR PRINTER XI Maintenance Guide APPENDUM ...

Page 12: ... jobs note For color printing you must use the PostScript 3 printer driver for your system The PCL 5e printer driver is for monochrome printing only 600 x 600 dpi printing is standard 1200x1200 dpi printing is available when a total of 80 MB of RAM is installed 96 MB for legal size paper 32 MB of RAM standard extendable to 128 MB 2 1 GB internal hard disk for storing fonts and forms Year 2000 comp...

Page 13: ...pt 4400 comes with software for using the printer on several operating systems and networks including Microsoft Windows 3 x Windows 95 98 and Windows NT 4 0 NetWare versions 3 x and 4 x Mac OS 7 1 and higher using EtherTalk Peer to peer printing for Windows 95 98 UNIX For network setup your workstation and network operating system should be configured and operating correctly and your SuperScript 4...

Page 14: ...on Agency s Energy Star Computers program for printers The purpose of this program is to promote the manufacturing and marketing of energy efficient office automation equipment thereby potentially reducing combustion related pollution The Energy Star emblem does not represent EPA endorsement of any product or service ...

Page 15: ... driver with Image Color Matching PostScript 3 printer driver without Image Color Matching PCL 5e printer driver NEC PrintAgent for Remote Printing Utilities for peer to peer printing Internet Explorer 4 01 SP1 Adobe Acrobat Reader 3 01 Onlinedoc pdf A User s Guide you can view online or print out Administrator Setup This setup should only be used by system administrators who are familiar with the...

Page 16: ...ll warnings WARNING This printer is intended to be electrically grounded It comes with a three wire grounding plug This plug will only fit a grounded AC outlet or power strip This is a safety feature If you are unable to insert the plug into the outlet contact a licensed electrician to replace the outlet with a properly grounded outlet Do not defeat the purpose of the grounding plug by removing th...

Page 17: ...ft off the outer box D 6 Open the plastic bag that contains the printer and slide it down 7 With one person on each side of the printer grasp the printer at the hand grips where they are exposed by notches in the foam padding E 8 Lift the printer and place it on a sturdy level surface A B C D E Unpacking the Printer Box note Save the box box screws and packing material If you ship the printer in t...

Page 18: ... 1 Cyan Toner Module 1 Magenta Toner Module 1 Yellow Toner Module Photoconductor Belt Module Fuser Oil Bottle Fuser Oil Syringe Cleaning Roller Accessory Kit Starter Kit NEC Paper Sample Pack Software Envelope SuperScript 4400 User s Guide SuperScript 4400 Series CD To connect your printer you need to provide the proper parallel and or network cable Power Cord Printer with Standard 250 sheet Paper...

Page 19: ...k Cover provides access to clear paper jams Back Cover Latch lift to open back of printer Filter Cover contains the Ozone Filter Bidirectional parallel interface for attaching bidirectional parallel cable from your computer Ethernet interface for attaching the Ethernet 10 100 Base T connectors from your network Interface Panel contains the controller board hard drive and network interface card if ...

Page 20: ...llel Ethernet Fuser Cleaning Roller Latch Connector Interface Interface TOP INTERNAL VIEW BACK INTERNAL VIEW BACK VIEW Racks FRONT INTERNAL VIEW Latch Paper Tray 1 FRONT VIEW Switch Important Printer Parts Transfer Drum Registration Rollers Paper Discharger Transfer Unit Paper Transfer Rollers SCSI Interface Oil Bottle Fuser Unit photoconductor belt module Top Cover Release Button Serial Number ...

Page 21: ...n Release Pins from both sides of the photoconductor belt module D 6 Remove the black protective sheet from around the photoconductor belt module 7 Slide the photoconductor belt module into the guides as shown E The flat side of the module should face the front of the printer 8 Snap the photoconductor belt module Locking Levers into place F 9 Close the Top Cover and then the Front Cover of the pri...

Page 22: ... bag and set into place with the shunt valve down and the labeled side facing the front of the printer D The tab on the bottle should face right when viewed from the printer s front 5 Remove the Fuser Cleaning Roller from its plastic bag and set into place with the exposed part of the roller facing the front of the printer E The extra tab should be on the left 6 Turn the Lock Tabs to the locked po...

Page 23: ...egin with Cyan Remove the Toner Module from its plastic bag and rock it gently three or four times C 4 Remove the protective tape from the module 5 Remove and save the orange protective cover 6 Hold the module level and slide into place along the guides in the printer D 7 Repeat steps 3 through 6 for the remaining color Toner Modules E 8 Close the Front Cover making sure it clicks into place F A B...

Page 24: ...he weight of the paper You can also use Paper Tray 1 for manual feed jobs 1 Remove Paper Tray 1 A 2 Squeeze on both sides of the length tab and slide it into place The outside of the tab should match the desired size marked on the inside of the tray B 3 Squeeze the left side guide and slide it to match your paper s width C The inside of the tab should match the desired size on the tray D 4 Insert ...

Page 25: ... AC outlet or power strip This is a safety feature If you are unable to insert the plug into the outlet contact a licensed electrician to replace the outlet with a properly grounded outlet Do not defeat the purpose of the grounding plug by removing the third pin 4 Turn on the printer power 5 Indicator lights cycle and the following messages appear on the Operator Panel display in sequence Self Tes...

Page 26: ... you can connect to an IBM compatible computer using the bidirectional parallel interface We recommend an IEEE 1284 bidirectional parallel cable that is no more than 6 feet in length If you use a cable that is longer than 6 feet it should be certified as bidirectional Use the wire clips to fasten the cable to the printer Follow these basic steps 1 Make sure your computer and printer are turned off...

Page 27: ...computer and printer are turned off 1 Connect the network s twisted pair cable with RJ 45 connectors to the new network port on your printer Reattach the power cord to the printer plug in the printer 2 Turn on the printer It may take up to 90 seconds to warm up and then it prints a Network Settings page with NIC status information shown on page xxx note Keep the Network Settings page You will need...

Page 28: ...possible for the best printing results Appendix Bxxx has more information about choosing media When printing special media be sure to load the paper tray only to the mark indicated for that media Supported Paper Sizes You can print on a variety of paper sizes including note To print Legal size paper you must install the optional Legal Paper Tray into Paper Tray 1 or Paper Tray 2 Paper Source Selec...

Page 29: ... 1x Windows 95 98 Windows NT 4 0 5 0 and MacOS and the PCL 5e printer driver for Windows 3 1x Windows 95 98 and Windows NT 4 0 5 0 They offer a wide range of features for setting up your print job and printer settings Most of these features and settings are described in this chapter A particular feature may be implemented slightly differently depending on which driver you are using note If you are...

Page 30: ...preview area shows how the watermark will appear You can also specify whether the watermark appears in the foreground or background and on which pages it appears Paper Handling Layout Use this feature to print multiple page images on the printed page including 1 2 4 6 9 and 16 This gives you the ability to print pamphlets storyboards or thumbnail layouts You can also print a border around the each...

Page 31: ... a technician can use this information to diagnose the problem PostScript Timeout Values These settings define timeout periods allowed when the driver communicates with the printer Enter a value from 0 to 999 seconds When zero is entered the printer will wait indefinitely If you printer is shared do not specify a value of zero Job Timeout This is the maximum number of seconds the printer can take ...

Page 32: ...Intensity Adjust this setting to control the darkness of graphics in the printed document Sharp Edge Technology Specifies whether or not NEC s Sharp Edge Technology SET should be used SET is only available with 600dpi It refines the print quality of characters and line art by smoothing the fine gradations along the edge of the printed image When SET is off print is draft quality but faster Reserve...

Page 33: ...the printer substitutes its closest matching resident fonts This speeds printing but the document may not print out exactly as it appears on the screen Always use TrueType fonts Downloads bitmap TrueType fonts to the printer to print the document This ensures the printed document will look the same as it does on the screen but it may take longer to print The Update Soft Fonts feature updates the d...

Page 34: ... printer The diagram below identifies the different areas of the operator panel This chapter describes Operator Panel features including indicator lights the message display and buttons Operator Panel tasks Changing settings using the Operator Panel menu tree Power Warning Online Menu OnLine Data OHT Label Feed Item Media Previous Next Select ...

Page 35: ...he printer has a problem See the message display If there is no message call for service see page115 Online On Printer is online and ready to print Green Off Printer is offline or in menu mode Blinking Printer is warming up Data On Print buffer contains data Orange Off Print job has ended or print buffer has been cleared by pressing the Feed button Blinking Data is being sent to the printer OHT Gr...

Page 36: ... Printer is online and ready to print under Auto Emulation Switching mode PRINTING Printer is printing a page PROCESSING Printer is processing a job WAITING Printer is waiting for additional input to complete the print job POWER SAVE MODE Printer is in Power Saving mode When the printer receives data or you press any button the display restores ordinary printer messages MEDIA TYPE type Shows the c...

Page 37: ...nt using the paper in the tray Online Button is not active Menu Button is not active Menu Offline Press to enter the menu mode The menu item Printer Menu appears on the status display Online Button is not active Menu Press to exit menu mode Media Offline Press once to change media to Label Thick stock Green LED light turns on Press again to return to plain paper When the printer detects overhead t...

Page 38: ...the job Clearing the Print Buffer The print buffer is an electronic memory in the printer where data is kept before processing When the Data light is blinking this indicates there is still data in the printer buffer To print out any data that is in the print buffer press the Online button to take the printer offline then press the Feed button to eject the page Not available in PostScript emulation...

Page 39: ...r must be connected via the parallel port 1 Download Code Prepares the printer to recieve new firmware code from the host computer via the parallel port When the printer is ready for download from a DOS window Enter Copy b filename LPT1 2 Run Disk File Execute a program file that has been downloaded to the printer s hard disk 3 Burn Flash Prepares the printer to recieve new flash code from the hos...

Page 40: ...t to confirm the Net Address you set and then press Select 8 Press Menu to exit menu mode and press Online to bring the printer online SUBNET MASK and GATEWAY are set in the same way If you select ENABLE the TCP IP protocol is enabled To validate any changes to network settings you must turn the printer off and then on again USING THE MENU TREE You can use the Operator Panel to set communications ...

Page 41: ...t MENU PCL appears on the display 6 Press Next MENU COMMUNICATIONS appears on the display 7 Press Next MENU USAGE STATUS appears on the display 8 Press Select Press Next until TOTAL PAGE COUNT appears on the display appears on the display 9 Press Select and the number of pages printed appears on the display Using the Operator Panel Menu Tree TOTAL PAGE COUNT CONTROL USAGE STATUS SETUP POSTSCRIPT P...

Page 42: ... menu to configure the default settings for jobs that are not sent using printer driver software or restore the factory default settings The JOB DEFAULTS submenu allows you to set the appearance of print jobs The MISCELLANEOUS menu allows you to set printer operation settings Select RESTORE DEFAULTS to return printer settings to their factory defaults except communications parameters RESET PRINTER...

Page 43: ...0 x 1200 resolution will be available when 80MB or more memory is installed Either PITCH or HEIGHT will be displayed depending on the default font selected by the ID number STARTUP PAGE PRINT PS ERRORS JOB TIMEOUT WAIT TIMEOUT POSTSCRIPT YES NO YES NO NEVER 20 40 60 80 280 300 NEVER 20 40 60 80 240 280 300 SOURCE NUMBER PITCH SYMBOL SET SET FONT TIMEOUT PCL 0 5 10 15 60 300 0 1 2 3 50 0 0 44 10 99...

Page 44: ...ng protocols See page 29 for instructions on configuring TCP IP parameters such as the network IP address COMMUNICATIONS PARALLEL PORT NETWORK ENABLE PERSONALITY BIDI YES NO ON OFF PS BINARY PS TBCP PS STANDARD AIS RAW AIS BINARY AIS TBCP ETHERTALK NOVELL IPX TCP IP PERSONALITY ENABLE DISABLE ENABLE DISABLE ENABLE DISABLE AIS POSTSCRIPT PCL PCL NET ADDRESS SUBNET MASK GATEWAY ...

Page 45: ...whenever a Fuser Unit or Belt Module is installed and you reset its status in the Operator Panel Print Form Menu Use the Print Form menu to select and print documents stored in the printer Default selection for the setting TOTAL PAGE COUNT USAGE STATUS ROLLER REPLACE BELT REPLACE FUSER REPLACE DEMO PAGE PS START PAGE PRINT FORM PS FONT PAGE SUPPLY ORDER ...

Page 46: ...nter drivers see Chapter 1 Features You can also use the online Help feature on any printer driver The SuperScript 4400 Series CD also provides software for configuring and using the printer on NetWare TCP IP and EtherTalk networks Network setup is described in Chapter 7 Network printing in most cases requires the installation and use of printer drivers When to Use the PostScript 3 or PCL 5e Print...

Page 47: ...lect Print from the File menu of your application 2 In the Print dialog box that appears click the Name pull down menu and select a printer from the list 3 Then click the Properties button in the Print dialog box to display the printer driver From the Printers folder 1 Press the Start button and point to Settings in the Start pop up menu In the menu that appears click Printers 2 In the Printers fo...

Page 48: ...r and specify print spooling settings General Tab This tab provides general information about the printer Use the Comment area to add comments about the printer You can specify a separator page to be sent between jobs and print a test page to troubleshoot problems Sharing Tab Use this tab to customize the local and network port connections The General Details and Sharing tabs provide access to Win...

Page 49: ...appears on pages in your print job such as DRAFT or CONFIDENTIAL Use these settings to customize watermarks for your print job This preview area shows the effect of your selections PostScript Tab Use these settings to configure options for the PostScript printing language Click here to customize advanced features Click any tab to view more printer settings Click the Help button to view the complet...

Page 50: ...an generate optimized PostScript code Windows 95 98 Printer Driver PostScript 3 Tabs II Click here to display the Font Substitution Table Graphics Tab Use the Graphics tab settings to define print quality Click any tab to view more printer settings Click the Help button to view the complete Help file Click the Restore Defaults button to replace current settings on the tab with factory defaults Cli...

Page 51: ... document will be processed by the printer Device Options Tab You can use settings on the Device Options to match the attached printer configuration so that the printer driver can generate optimized PostScript code Click any tab to view more Click the Help button to view the Click the Restore Defaults button the tab with factory defaults Click the Help icon and click a more information about it co...

Page 52: ...s in the Start pop up menu In the menu that appears click Printers 2 In the Printers folder select the printer driver you wish to view 3 From the File menu select Properties Accessing Document Properties You can access the Document Properties page from an application such as Word or Excel 1 Select Print or Print Setup from the File menu of your application 2 In the Print dialog box that appears cl...

Page 53: ...g Sharing and Security tabs provide access to Windows features for setting up your printer For information about settings on these tabs see the Windows manual The Device Options tab lets you change printer properties specific to the SuperScript 4400 More settings are available when you select Print or Print Setup from your application s File menu The Device Options tabs are different for the PostS...

Page 54: ...ge Setup Tab Use this tab for general page setup options You can change document settings using the Document Properties pages To access these select Print or Print Setup from your application s File menu Click any setting in the scrolling menu and the lower portion of the tab displays more options for that setting Click OK to save changes and close the driver Click Cancel to discard changes and cl...

Page 55: ...cess all Windows NT 4 0 printer driver settings PCL 5e settings are described in Chapter 1xxx Page Setup Tab Use this tab for general page setup options You can change document settings using the Document Properties pages To access these select Print or Print Setup from your application s File menu Click any setting in the scrolling menu and the lower portion of the tab displays more options for t...

Page 56: ...If it does not work with your application consult your software manual 1 Select Print from the File menu of your application 2 In the Print dialog box that appears click the Setup button 3 In the Print Setup dialog box that appears select the appropriate SuperScript printer driver in the Printers list and then click the Setup button From the Windows Control Panel 1 In the Windows Control Panel dou...

Page 57: ...watermarks for your print job PostScript Tab Use these settings to configure options for the PostScript printing language Job Control Use these settings to configure more options for PostScript printing Paper Tab Use the Paper tab to customize paper handling for the print job Click the Help button to view the complete Help file Fonts Tab You can use the Fonts tab to specify how TrueType fonts in y...

Page 58: ...lick the Help button to view the complete Help file Click Cancel to discard changes and close the driver The PCL 5e printer driver window has general document settings Press the Options button to display more settings for adjusting graphic output Click About to view version and copyright information NEED NEW SHOT ...

Page 59: ...ple Computer at this URL http http info apple com ftp Apple_Support_Area Apple_Software_Updates US Macintosh Printing LaserWriter Apple_Printer_Utility_2 2 img bin or by requesting the Apple LaserWriter 8 5 1 driver installer disk set from Apple by calling 800 SOS APPL Then perform a custom install of the Apple Printer Utility 1 Launch the Apple Printer Utility 2 Select the zone in which your Supe...

Page 60: ...Mac OS 51 PRINTER DRIVERS Mac OS Print Dialog Box Pull down the Settings menu to view more categories in the center panel ...

Page 61: ...52 SuperScript 4400 Maintenance Guide ...

Page 62: ...EC SuperScript 4400 you can upgrade it by installing a network interface card NIC Use the directions in this section for installation First Prepare the Printer 1 Turn off the printer remove the power cord from the rear panel of the printer and disconnect the printer cable from the port A Position the printer so you are facing the side and back corner where the cable port is located Make sure that ...

Page 63: ...54 SuperScript 4400 Maintenance Guide 3 Remove the screw that holds the small 1 5 x 3 75 plate over the Network slot Keep the screw C Network Slot A B C Preparing the Printer ...

Page 64: ...ry faces inside the printer and its LED s face the back of the printer Carefully align the standoff pin with the lower right corner of the NIC 4 Plug the NIC s connector to the Controller Board as shown C 5 Use the mounting screw removed in step 5 to fasten the lower right corner of the NIC to the standoff pin Attach the screw removed from the front in step 3 D 6 Slide the Controller Board back in...

Page 65: ...ttings page with NIC status information shown on page 32 note Keep the Network Settings page You will need this information when configuring the NIC for your network Your 4400 Printer is now a network printer See Chapter 7 Network Setup for configuring your systems to use the network printer INSTALLING THE LEGAL PAPER TRAY Part 4004 Installation of the optional Legal Paper Tray is simple Remove th...

Page 66: ...ve the optional Paper Tray 2 unit from its packaging Remove the 75 x 2 connector cable cover from the unit Extent the Connector Cable away from the unit 4 Set the Paper Tray 2 unit next to the printer Carefully align the Paper Tray 2 unit to the printer Keeping the printer level lift the printer up and onto the Paper Tray 2 Unit as shown A A Connector Cable Screw Hole B C Adding Paper Tray 2 will ...

Page 67: ...en the thumb screws C 8 Facing the back of the printer locate the Connector Cable at the rear of the Paper Tray 2 unit 9 Remove the cable connector door at the rear of the printer D and connect the cable to the printer socket E 10 Place the cable connector door that you removed from the printer on the Paper Tray 2 unit Place the cable connector door that you removed in step 3 over the cable openin...

Page 68: ...t your printer has enough memory to print the most complex graphic print jobs without sacrificing resolution Added memory will also increase print speed If you install the optional SuperScript 4400 NIC you should also upgrade your memory from 32MB to 96MB The easiest way to do this is to first remove the two 16MB SIMMs that came with your printer Then install two 32MB SIMMs in the first two memory...

Page 69: ...ecognize the added memory and show up on the Start Up page Desired Memory SIMMs to Use Advantages 40MB Two 16MB and Two 4MB SIMMs Improved print speed and performance 48MB Two 16MB and Two 8MB SIMMs Improved print speed and performance 64MB Four 16MB or Two 32MB SIMMs Improved print speed and performance 80MB Two 32MB and Two 8MB SIMMs Can print full color letter size at 1200 x 1200 dpi 96MB Two 3...

Page 70: ...h sides of the memory socket are open note SIMMs of different values must be installed in pairs Hold the SIMM so that the metal edge faces toward the memory socket and the notched side of the SIMM faces the right Hold the SIMM at a slight upward angle being careful not to touch the connection points along the edge of the SIMM Insert the SIMM in the memory socket E Press the SIMM in and up until it...

Page 71: ...62 SuperScript 4400 Maintenance Guide ...

Page 72: ...Upgrade Kit and install a NIC yourself See page 27 for installation instructions 2 Assign an IP address to the 4400N printer This step is not necessary for Mac OS users 3 Configure your network and workstations to use the 4400 network printer This Chapter contains the following sections Network Printer Features Network Administration Page Using MAP Windows TCP IP Setup Windows Peer to Peer Printin...

Page 73: ...guring NetWare 4 x or 3 x and the 4400N to work with Windows 95 98 and Windows NT 4 0 Peer to Peer Printing If you do not have a network server you can use peer to peer printing to print directly to a networked printer from Windows 95 98 You must have the SuperScript 4400 printer driver installed For IP peer to peer printing the Microsoft TCP IP protocol stack must be installed and properly config...

Page 74: ...ardware address or MAC address The Protocol Address is the IP address you assign the 4400N printer You can set a new AppleTalk Printer Name using the Apple Printer Utility Unit Serial No 992048 Version 05 20 Network Address 00 40 af 79 19 80 Network Topology Ethernet Connector RJ45 Network Speed 10 Megabits Novell Network Information enabled Print Server Name NEC_992048 Password Defined No Preferr...

Page 75: ...ars on the display and press the Select button 4 Press the Next button until NETWORK appears on the display and press the Select button 5 Press the Next button until TCP IP appears on the display and press the Select button 6 Press the Next button until NET ADDRESS appears on the display and press the Select button 7 Use the Operator Panel buttons to set values for each of the 12 digits in this ma...

Page 76: ...out DHCP Using ARP to set the IP Address You can use the following procedure to set the IP address on the 4400N printer Then you can set the other IP parameters from the Network Administration Page The network printer must be on the same network segment as the workstation that you are using to configure it The TCP IP stack must be installed and operating 1 From Windows start an MS DOS session 2 At...

Page 77: ...name it will revert to its default name note You should restore factory defaults when the printer is moved to a different network To reset the NIC to factory default settings Go to the Network Administration Page and click Factory Defaults in the System column You will need to enter a password the default is sysadm Then turn the printer off and on again NIC Status Lights When the NIC is installed ...

Page 78: ...ddress on the Network Settings page The Network Administration Page has the following features System Functions Reset Click here to reset the NIC and allow new settings to take effect The NIC s connection with the network is fully reinitialized but its connection with the printer controller is not To reset the connection with the printer controller turn the printer off and on Factory Defaults Clic...

Page 79: ...ature is for setting up network options and parameters It provides extensive access to NIC parameters and allows you to setup IP parameters IP address subnet mask and default gateway You can enable disable AppleTalk and NetWare but not TCP IP We recommend that you disable any protocol that you are not using Other Functions Test Printer Click here and then click on the Start Test button in the dial...

Page 80: ... installed and enabled on your PC Both Microsoft and the NetWare 32 bit stacks are supported You must log in to the Novell Server For IP Peer to Peer Printing Both your workstation and printer must have an IP address and subnet mask entered If communicating across subnets the default gateway must also be identified For IPX Peer to Peer Printing Your PC must have the IPX SPX compatible protocol ins...

Page 81: ...e Network Administration Page to configure the printer for NetWare 4 x is shown on page 85 Management Access Program 3 20 Refresh Help Units supporting TCP IP http 131 241 45 61 NEC_991142 NEC SuperScript 4400 Ethernet Card http 131 241 45 203 NEC_991149 NEC SuperScript 4400 Ethernet Card http 131 241 45 64 NEC_991151 NEC SuperScript 4400 Ethernet Card http 131 241 45 83 NEC_991650 Print Server Ca...

Page 82: ...d to install a copy of the SuperScript 4400 printer driver onto each workstation that will be accessing the network printer TCP IP Requirements for Windows Configuration TCP IP is required for Windows 95 98 Windows NT 4 0 and Windows for Workgroups if you want to access and use the NIC Configuration Menu to view printer status and manage network printers TCP IP is also required to operate the prin...

Page 83: ...o network server you can print directly to the network printer using the peer to peer software provided on the SuperScript 4400 Series CD See page 80 You can also set up shared printing see page 82 Windows NT 4 0 If you have a NetWare network see page 84 for NetWare 4 x setup or page 86 for Netware 3 x setup In a Windows NT network you can use lpr printing See page 81 Windows for Workgroups ...

Page 84: ...k OK to launch the utility 2 Select Configure from the Admin menu a Enter the IP address to assign to the NIC b Enter the subnet mask If you are unsure of the correct subnet mask and the first number in the NIC s address is from 192 to 254 then use 255 255 255 0 as the subnet mask c Enter the default gateway address if applicable or leave blank d Enter the hardware address of the NIC This address ...

Page 85: ... Bit TCP IP Stack only 2 Select Configure from the Admin menu a Enter the IP address to assign to the NIC b Enter the subnet mask If you are unsure of the correct subnet mask and the first number in the NIC s address is from 192 to 254 then use 255 255 255 0 as the subnet mask c Enter the default gateway address if applicable or leave blank d Enter the hardware address of the NIC This address is l...

Page 86: ... have a NetWare file server on the network to use this IPX protocol First Install Peer to Peer Software Follow these steps to install the correct software 1 Insert the 4400 xxxx CD into the drive 2 In Windows 95 98 press the Start button and select Run 3 At Run type xxxx drive IP P2P SETUP EXE for IP or drive IPX P2P SETUP EXE for IPX 4 Then click OK Follow the Install wizard prompts When installa...

Page 87: ... be used to set up the lpr spooler for a Windows NT 4 0 workstation server 1 In the Windows Network control panel install the Microsoft TCP IP Printing service 2 Use the Windows Add Printer wizard to install the SuperScript 4400 printer driver for Windows NT 4 0 note SuperScript 4400 printer drivers are provided on the Solutions CD that comes with the 4400 printer 3 In Windows NT 4 0 click the Sta...

Page 88: ...d if they would like to extend the lease The NIC will continue extending its lease indefinitely unless prohibited by your DHCP server configuration and thus maintain a consistent IP address Important If the NIC is not turned on or is not connected to the network when the DHCP server is sending requests to extend the lease the lease will not be extended The DHCP server will cancel the lease and may...

Page 89: ...ick the Directory Service Queue button then type in a name for Print Queue Name d Click the icon to the right of Print Queue Volume field to display the browser and select a specific Print Queue Volume or type the name in the field e Click the Create button 5 Assign Printer Object a In the Directory Tree double click on the printer object just created to open its Printer window Click on the Assign...

Page 90: ...onfiguration Menu note You can also use a web browser such as Netscape Navigator or Internet Explorer to access the NIC Configuration Menu Enter the NIC s IP address as the URL for example http 131 241 54 16 The IP address is listed as Protocol Address on the Network Settings page 3 NetWare 4 x NDS Configuration a On the NIC Configuration Menu click the Network Administration button to display opt...

Page 91: ...ns menu and press ENTER b Press INSERT type the NIC Print Server Name and press ENTER note The Print Server Name you enter should match the name shown on the Network Settings page under Novell Network Information 4 Define the Printer a Press ENTER with the new Print Server Highlighted select Print Server Configuration and press ENTER then select Printer Configuration and press ENTER b In the Confi...

Page 92: ...ings page displays the printer name file server queue etc If it displays Attached Yes this confirms that the NIC Print Server is ready to accept print jobs If not verify that the Print Server name matches exactly the Print Server name that was entered in PCONSOLE 7 Install and Configure Your Printer Driver In Windows use the Add Printer feature to install and configure a SuperScript 4400 printer d...

Page 93: ...n the Chooser select the xxx printer icon select the AppleTalk zone your printer is on then select the printer s name xxx in the printer list Configuring the PPD 1 Click the Setup button in the Chooser 2 In the Setup dialog box click Auto Setup The driver will attempt to determine the correct PPD PostScript Printer Description file to associate with the printer 3 In the Printer Descriptions dialog...

Page 94: ...l information for this job to the remote system The printer based lpd then filters the data and prints the job according to information contained in the control file and its own printcap file The following sections give specific lpd setup instructions for various systems You must log in as a superuser in order to execute the commands Adding a SuperScript 4400N to Solaris 2 x Log into your system a...

Page 95: ...e printer description file etc printcap Type Y 4 Write a printer name For example type lprprinter1 5 Is lprprinter1 a remote printer or a local printer Type R 6 Enter remote host name type host name entered in printcap for the NIC For example type lprprinter 7 Confirm the information you have entered Type Y 8 Confirm the preceding connection as your system default Type Y 9 Enter another printer na...

Page 96: ...t allows you to print over the web in two ways Remote Printing and Pull Printing The NEC PrintAgent is powered by Redips Core software and available just by browsing to your Printer Home Page The URL is the IP address or host name for example http 131 241 45 65 Printer Home Page Features you assign to the Printer ...

Page 97: ...nting because you don t need a SuperScript 4400 printer driver on your system You can pull print any Microsoft Office 97 PDF file or web page without opening it just by sending its location to the Pull Printing server The server does all the work and leaves your computer free for other tasks The second part of this chapter covers the following topics about Pull Printing System Requirements Server ...

Page 98: ...NG driver by selecting Settings and then Printers from the Windows Start menu 6 Restart for the new Driver to take effect note You can also install Remote Printing software from the SuperScript 4400 Series CD The Printers Window ...

Page 99: ...y communicating Eyebrows Stop Printer Looks Sad Check the power to the printer Pages Printing Out The printer is printing Printer Sleeping The printer is warming up Critical messages such as PAPER TRAY EMPTY OUT OF TONER or TOP COVER OPEN will interrupt a print job These are shown with a descriptive image and an error message in the text field Non critical messages such as LOW TONER and some servi...

Page 100: ...play a web page specified by your administrator possibly the manufacturer s home page or the printer s home page Admin Button Click this to perform administrative functions including changing the printer name password changing the reference URLs cancelling a print job or sending files to the printer You must enter the Administration Password The default password is Seattle Help Button When a messa...

Page 101: ...PrintAgent could not access the printer first verify that the URL you typed is correct An easy way to verify a correct URL is to try adding the printer again If the URL was correct and PrintAgent still cannot establish communication click on the Network Properties button in the Add Printer dialog box and check your proxy settings If you are trying to reach a printer using a proxy server you must c...

Page 102: ... Queue window to view and delete jobs Select Exit to quit the PrintAgent program View Menu Select options from this menu to view Text Only Text and Animation or Full View of the PrintAgent window Options Menu Select General to display a dialog box for setting preferences about version updates Status Monitor frequency and display and the web browser path Select Network to display a dialog box for s...

Page 103: ...ts list is displayed select PrintAgent and click the Change button 4 In the sub components list make sure that PrintAgent Pull Printing Server and optionally Secondary File Server are selected Then click Continue 5 Continue responding to the selections displayed in the installation dialog boxes 6 When installation is complete restart Windows note You can also install the PrintAgent Pull Printing S...

Page 104: ...ss the Pull Print Server URL has been entered The Driver Help files and the PrintAgent core software reside on the printer which is identified as localhost However you have the option of putting these files on a Secondary File Server and then changing the URLs to point to that server note To specify the printer as the file source you must enter localhost in the text field not the printer s IP addr...

Page 105: ...ver Help files andPrintAgent software 4 You can also specify any URL as the Home page for clients 5 Click on the Submit Values to Printer button note Printer URLs can use either the printer s IP Address or the printer s Domain Server Name DSN if one has been assigned For example http 4400NSecondFloor configure html ...

Page 106: ...nager 2 Click on the Advanced button located on the left hand side of the screen 3 In the Virtual Directories groupbox highlight Home and click the Edit Properties button 4 You need to select the htdocs directory as your home directory If you already have an htdocs directory specify it as your home directory If not the Installation Program for the Pull Printing Server added one for you under your ...

Page 107: ...he steps below create a virtual directory which points to the cgi bin directory 1 Click the Add button in Advanced Options 2 Enter the fully qualified path of your cgi bin directory e g C Inetpub cgi bin 3 Enter cgi bin as the Alias 4 In the Access groupbox select Read and Execute and de select Scripts 5 Click OK You will now add a wwwprnt virtual directory 1 Click the Add button in Advanced Optio...

Page 108: ...HTTP1 and the Data Value to 0 5 Close the Registry Editor and restart the Personal Web Server If you do modify the registry those users accessing the Pull Printing Server without going through the proxy must turn off HTTP1 1 Follow these steps 1 In Internet Explorer 4 01 select Internet Options from the View menu 2 Click on the Advanced Tab 3 Deselect HTTP1 1 Plug Ins If you have Microsoft Office ...

Page 109: ...p h java bak html and htm files can also be printed Microsoft Office 97 and PDF file types can be printed if your system administrator installed the corresponding applications or plug ins on the Pull Printing Server Otherwise a message will appear notifying you that you cannot print that file type Pull Printing Page Go to your printer s Home Page and select Pull Printing Use the Browser frame to e...

Page 110: ... sent to the printer A job disappearing from the print queue does not signify that your job is done printing If the print job is large there may be a significant delay from the time a job is sent to the printer to when it is printed You can distinguish your print job from others if you accept the PrintAgent cookies Your print job will display the name of the file or URL you sent while other print ...

Page 111: ...f data that the browser stores on your hard drive Each cookie has a maximum limit of 4 kilobytes Although driverless printing will work if cookies are not accepted it will not be customized for your needs You can choose to always accept a cookie which will allow all web pages to set cookies You can choose to have a message box appear each time a cookie is set and you will then have the option of a...

Page 112: ...ntenance tasks Do not use ammonia based cleaners They may react with the toner in the cartridge Do not use alcohol based cleaners on the printer exterior They may damage the plastic case Do not expose the photoconductor belt module or drum to direct sunlight or bright room light Do not spill any liquid inside the printer or in the power cord receptacle Maintenance Schedule Follow this schedule to ...

Page 113: ...lace the photoconductor belt module after 50 000 color prints or every 12 months using the procedure on page xx Replace the Ozone Filter using the procedure on page xx Replace the Fusing Unit after 60 000 pages using the procedure on page xx Service Visit Schedule Certain parts must be maintained or replaced by an authorized NEC field service engineer When this is necessary call NEC Technical Supp...

Page 114: ...O The black replacement modules print approximately 10 000 pages The yellow magenta and cyan replacement modules print approximately 6 000 pages each Follow these directions to replace the Toner Modules 1 Open the Front Cover 2 Pull out the Toner Module s that needs replacing 3 Hold the Toner Module horizontally and rock it left to right three or four times Then remove the protective orange cover ...

Page 115: ...e and discard it D note Hold a piece of paper under the used Fuser Oil Bottle while removing it to avoid drips in the printer 5 Insert the new Fuser Oil bottle cap side down Make sure the tab of the bottle is on the right E 6 Close the Lock Tabs and the Top Cover F 7 Reset the Operator Panel to make sure the consumables usage information is current See page xx Power Warning Online Menu OnLine Data...

Page 116: ...over B 3 Open the Lock Tab C 4 Remove the used Fuser Cleaning Roller D 5 Install the replacement Fuser Cleaning Roller E 6 Close the Lock Tabs and the Top Cover of the printer F 7 Reset the Operator Panel to make sure the consumables usage information is current Power Warning Online Menu OnLine Data OHT Label Feed Item Media Previous Next Select A B C D E F ...

Page 117: ...ly remove the photoconductor belt module C 4 Using a dry cloth clean any toner buildup from around the cleaning blade 5 Clean any toner or paper dust photoconductor belt module itself 6 Remove the small cleaning brush from inside the front of the printer D 7 Turn the photoconductor belt module so that the handle is facing away from you 8 Use the brush to gently clean the wire inside the end of the...

Page 118: ...conductor belt module 109 11 Reset the Operator Panel usage information Cleaning Blade A B C D E F G H note Opening the Front Cover is necessary in order to make room for the photoconductor belt module Do not touch edge ...

Page 119: ... photoconductor belt module and pull out the two tension release pins as shown E WARNING Do not touch the green material on the photoconductor belt module It is easily scratched 6 With the flat side of the photoconductor belt module facing the front insert it straight into the guide slots in the lock levers The white gear on the cartridge goes to the right Do not use force F 7 Flip down the Lock L...

Page 120: ...g the lock lever on the right end until the unit is released Lift the unit out C 5 Wipe and rotate the Transfer Roller with the cloth 6 Reinstall the Transfer Roller in the Transfer Unit 7 Remove the Paper Discharger by pushing the left side to the right as shown and lifting it out D 8 Clean any dust or toner with the cotton cloth 9 Using a dry cotton swab clean any extra buildup from the interior...

Page 121: ... screws and brackets that hold the Fuser Unit in place E 9 Lift out and discard the used Fuser Unit F 10 Remove the new Fuser Unit from its packaging and pull out the orange roller release pins on each side 11 Carefully lower the new Fuser Unit into the slot G 12 Tighten the thumb screws inside the back of the printer 13 Gently lift up on the Fuser Unit s handles to make sure that it is secured 14...

Page 122: ...ductor belt module Lock Levers C 4 Remove the photoconductor belt module D and loosely wrap it in a soft cloth or paper E 5 Use both hands to remove the Laser Lens Pinch the Laser Lens tabs located on the bottom of the Toner Module area and lift it out E 6 Using a dry cotton cloth wipe the lens 7 Reinstall the Laser Lens by sliding it in at a 45o angle F 8 Reinstall the photoconductor belt module ...

Page 123: ...e Filter from inside the Filter Cover and discard it 3 Fit the new Ozone Filter inside the Filter Cover and slide it shut REPLACING THE TONER COLLECTOR Part number 20 213 The Toner Collector is a replaceable plastic bottle that collects used toner Follow these directions to change it 1 Open the Front Cover of the printer 2 Remove the used Toner Collector 3 Note the label attached to the used Toner...

Page 124: ...ide of the printer note Do not use strong solvents or abrasive cleansers on plastic parts of the printer To clean the Paper Exit Rollers follow the instructions below 1 Turn off and unplug the printer 2 Open the Top Cover slightly 3 Using a dry cotton cloth clean the Paper Exit rollers Manually rotate each roller 4 Close the Top Cover ...

Page 125: ...116 SuperScript 4400 Maintenance Guide ...

Page 126: ...in this Manual 4 Properly recycle or dispose of the waste toneror toner modules Never dump them together with flammable materials or throw them into the fire 5 Disconnect the grounding wire when replacing or removing DC power supply unit After completing the replacement work confirm the grounding wire is properly installed 6 Confirm the direction of parts and length of screws in replacement work o...

Page 127: ... 8mm BT4X10 T4 10mm ST3X6 sS tight screqw ST 6mm Used for installation of parts to steel plate M4X6 Cross recessed head tapping screw pan Head M4 6mm Used for flame and GND SP3 Unique srew for heater connector M3 10mm For fuser connector F4X6 Cross recessed head srew with flange F4 6mm For fuser unit FST3X10 Cross recessed head S tight screw with flange FST 10mm For fuser unit M2X10 Cross recessed...

Page 128: ...er 7 1 4 Paper Exit Cover Paper Exit Unit 7 1 5 Main Switch Paper Cassette Controller Connection Rear Cover L 7 1 6 Rear View Front View Base Cover R 7 1 9 Side Cover R 7 1 2 Rear Cover 7 1 8 Rear Cover U 7 1 7 Cleaner Cover 7 1 11 Side Cover LU 7 1 1 Side Cover L 7 1 3 Base Cover L 7 1 10 Front Cover Front Cover Unit ...

Page 129: ...nit 10 Remove the set screw BT4 8 of side cover LU 11 Pressing the exterior of the side cover L unlock the interlock three locations with the side cover LU Assembly Procedures 1 Prepare a new side cover LU 2 Assemble the side cover LU according to the reverse order of disassembling PUSH Interlock Side Cover L Paper Exit Cover Side Cover LU ...

Page 130: ... the front cover unit 2 Remove the set screw BT4 X8 1 pc of side cover R at the rear side Fig 7 3 3 Slide the side cover R to the arrow direction Fig 7 4 4 Remove the side cover R Assembly Procedures 1 Prepare a new side cover R 2 Assemble the side cover R according to the reverse order of disassembling Side Cover R Front Cover Unit Side Cover R ...

Page 131: ...the side cover LU See the item 7 1 1 3 Remove the set screw BT4 8 2 pcs of side cover L 4 Remove the side cover L Slowly pull up the side cover L and unhook the hook from the top cover Assembly Procedures 1 Prepare a new side cover L 2 Assemble the side cover L according to the reverse order of disassembling Top Cover Side Cover L Operator Panel ...

Page 132: ...de cover R See the item 7 1 2 and 7 1 3 4 Remove the operator panel assembly One BT4 8 screw and one connector to be removed 5 Remove the set screw BT4 8 3 pcs of top cover Top side 2 and Right side 1 6 Slightly lift up the upper side of top cover 7 Pull the top cover toward you and unhook the hook from the frame Assembly Procedures 1 Prepare a new top cover 2 Assemble the top cover according to t...

Page 133: ...e paper exit inner cover by removing the set screws BT3 8 4 pcs release arm hook R L and spring 8 Unscrew the set screw ST3X6 and then remove the harness cover 9 Remove the fan case assembly 10 Remove the set screws BT3 8 4 pcs of paper exit guide unit 11 Remove the paper exit guide unit from the cover Assembly Procedures 1 Prepare a new paper exit cover 2 Assemble the release arm hook R L and spr...

Page 134: ...ve the screw ST3 6 1 pc from the stop holding the transfer unit to the frame 3 Remove the transfer unit 4 Remove the set screw BT3 10 4 pcs of rear cover 5 Remove the rear cover L from the transfer unit Assembly Procedures 1 Prepare a new rear cover L 2 Install the rear cover to the transfer unit 3 Assemble according to the reverse order of disassembling Transfer Unit Rear Cover L Metal Stop ...

Page 135: ...the Transfer Unit 2 Unplug the power supply cable from the inlet 3 Remove the Rear cover See the item 7 1 8 4 Remove the set screw BT4 6 1 pc of rear cover U 5 Remove the rear cover U Assembly Procedures 1 Assemble the rear cover U according to the reverse sequence of disassembling Rear Cover U Rear Cover Side Cover R ...

Page 136: ...Screwdriver 2 Disassembly Procedures 1 Unplug the power cable from the printer 2 Remove the set screw BT4 8 1 pc of rear cover 3 Remove the rear cover Assembly Procedures 1 Install a new rear cover 2 Plug the power cable into the printer Rear Cover L Rear Cover Rear Cover U Paper Exit Cover Power Cable ...

Page 137: ... R 3 Remove the base cover R from the base Assembly Procedures 1 Prepare a new base cover R 2 Assemble the base cover R according to the reverse order of disassembling Caution When assembling the base cover insert the leading edge of base cover R into the hook provided at the bottom left and right of the base plate Have the projecting part of base cover R meet the hole of base plate bottom Base Co...

Page 138: ...s of base cover L 3 Remove the base cover L from the base Assembly Procedures 1 Prepare a new base cover L 2 Assemble the base cover L according to the reverse order of disassembling Caution When assembling the base cover insert the leading edge of base cover L into the hook provided at the bottom left and right of the base plate Have the projecting part of base cover L meet the hole of base plate...

Page 139: ... Cleaner Cover Tools No tools are required Disassembly Procedures 1 Open the paper exit cover 2 Holding the ears remove the cleaner cover Assembly Procedures 1 Install a new cleaner cover 2 Close the paper exit cover Paper Exit Cover Cleaner Cover ...

Page 140: ...ment Procedures for Maintenance Parts 131 PRINTER MAINTENANCE 7 2 Replacement of Circut Cards Layout of Circut Cards P a n e l P W B MCTL P W B I OD2 P W B 7 2 4 7 2 6 7 2 5 7 2 7 7 2 3 7 2 2 7 2 1 I OD1 P W B ...

Page 141: ...ssemble a new MCTL Circut Card 2 After above assembling follow the reverse order of above disassembling for set up 3 Upon completion of above set up connect the power supply cable 4 Turn on the power switch of the printer 5 Execute the RAM clear in Service Mode 6 Input content of RAM before replacement in Service Mode See the item 6 5 2 7 Confirm the operation and print quality by implementing the...

Page 142: ...Replacement Procedures for Maintenance Parts 133 PRINTER MAINTENANCE Side Cover LU Side Cover L Shield Cover B MCTL P W B Shield Cover A Shield Case A Ass y ...

Page 143: ...pcs of IOD1 Circut Card 7 Remove the IOD1 Circut Card Assembly Procedures 1 Assemble a new IOD1 Circut Card 2 After above assembling follow the reverse order of above disassembling for set up 3 Upon completion of above set up connect the power supply cable 4 Turn on the power switch of the printer 5 Execute the test print in Service Mode 6 Confirm the operation and print quality of printer Caution...

Page 144: ...pcs of IOD2 Circut Card base 6 Remove the IOD2 Circut Card with the base from the main body Assembly Procedures 1 Assemble a new IOD2 Circut Card 2 Having the recess of Circut Card base meet the stopper ofpaper feeding clutch install IOD2 Circut Card 3 After above assembling follow the reverse order of above disassembling for set up 4 Upon completion of above set up connect the power supply cable ...

Page 145: ...136 SuperScript 4400 Maintenance Guide IOD2 P W B Registration Clutch Side Cover R Cleaner Clutch Fuser Clutch C ring ...

Page 146: ...3 8 4 pcs of panel Circut Card and LCD from the panel case assembly Assembly Procedures 1 Assemble a new panel Circut Card LCD inclusive to the panel case 2 Install the panel case to the top cover and connect the connector 3 Upon completion of above installation connect the power supply cable 4 Turn on the power switch of the printer 5 Execute the test print in Service Mode 6 Confirm the panel swi...

Page 147: ...er supply switch from the switch base 15 Remove the metal fixture for switch 16 Remove the set screw ST3 6 2 pcs of power supply switch from the switch base 17 Remove the rear cover See the item 7 1 8 18 Remove the inlet from the frame 19 Remove the set screw M4 6 1 pc with spring washer of grounding harness 20 Remove the set screw ST3 6 3 pcs of power supply unit 21 Remove the power supply unit A...

Page 148: ...ures for Maintenance Parts 139 PRINTER MAINTENANCE PS Fan Duct Top Cover Base Cover L Side Cover LU Shield Cover L Shield Cover B Shield Case A Ass y Shield Cover A Front Rear Power Supply Unit Side View from Rear Inlet ...

Page 149: ...s 5 pcs connected to the high voltage unit 14 Remove the set screw ST3 6 1 pc and BT3 8 6 pcs of high voltage unit 15 Remove the high voltage unit Assembly Procedures 1 Install a new high voltage unit When installing have a lower hole of the high voltage Circut Card meet a projection of the base 2 i When installing put each electrode terminal through the holes of Circut Card from the back 3 ii Hav...

Page 150: ...141 PRINTER MAINTENANCE PS Fan Duct Top Cover Base Cover L Side Cover LU Side Cover L Shield Cover B Shield Case A Ass y High Voltage Power Supply Shield Cover A Front Side Pear Side Power Supply Side View from Rear Side High Voltage Power Supply ...

Page 151: ...amp 3 Remove the erase lamp from the holder Assembly Procedures 1 Install a new erase lamp 2 Install the erase lamp to the base frame 3 After the above follow exactly the reverse order of disassembling procedures 4 Upon completion of the installation connect the power supply cable 5 Turn the power supply switch ON 6 Execute the test print in Service Mode 7 Confirm the operation and print quality H...

Page 152: ...r Maintenance Parts 143 PRINTER MAINTENANCE 7 3 Replacement of Motor and Fan Units Layout of Motors and Fans Ozon Fan Heater Fan Controller Fan Scanner Motor Developer Drive Motor Main Motor 7 3 4 7 3 5 7 3 6 7 3 1 7 3 2 7 3 3 ...

Page 153: ...h the main motor 5 Remove ST3 6 3 pcs and the stay R 6 Remove the set screw ST3 6 1 pc of fan case Ozone fan 7 Remove the ozone fan duct 8 Remove the paper feeder clutch See the item 7 4 1 9 Remove the set screw ST3 6 4 pcs of main gear unit 10 Pull out the main gear unit from the frame 11 Remove the set screw ST3 6 4 pcs of main motor from the main gear unit Assembly Procedures 1 Install a new ma...

Page 154: ...cedures for Maintenance Parts 145 PRINTER MAINTENANCE Base Cover R Registration Clutch ID2 P W B Cleaner Clutch Fuser Clutch Main Motor Drum Cleaner Solenoid Side Cover L Stay R OZone Fan Duct Top Cover Main Gear Unit ...

Page 155: ...move the connector to be connected to the developer drive motor 6 Remove the set screw ST3 6 4 pcs of developer gear unit 7 Remove the developer drive unit 8 Remove the set screw ST3 6 4 pcs of developer drive motor from the developer drive unit 9 Remove the developer drive motor Assembly Procedures 1 Install a new developer drive motor to the developer drive unit 2 Install the developer drive uni...

Page 156: ...Replacement Procedures for Maintenance Parts 147 PRINTER MAINTENANCE Developer Drive Motor Developer Drive Unit Developer Clutch Harness Guide Waste Toner Ozone Filter Motor ...

Page 157: ...cs of optical unit 6 Disconnect all the harness connector connected with the optical unit 7 Remove the optical unit from the printer Assembly Procedures 1 Having a new optical unit align the locating boss install the optical unit into the printer base 2 After the above follow exactly the reverse order of disassembling procedures WARNING There is a class b laser within the optical unit Do not attem...

Page 158: ... motor harness connectors 6 Remove the set screw ST3 6 2 pcs of fan case assembly 7 Remove the fan motor from the fan case assembly Assembly Procedures 1 Install a new fan motor to the fan case 2 Install the fan duct assembly to the main body 3 After the above follow exactly the reverse order of disassembling procedures 4 Upon completion of the installation connect the power supply cable 5 Turn th...

Page 159: ...emove the paper exit cover See the item 7 1 5 6 Remove the fan case assembly from the paper exit guide assembly 7 Remove the fan motor from the fan case assembly Assembly Procedures 1 Install a new fan motor to the paper exit guide assembly 2 Install the paper exit cover to the paper exit guide assembly 3 Install the paper exit unit 4 After the above follow exactly the reverse order of disassembli...

Page 160: ...ness guide 5 Remove the connector to be connected to the developer drive motor 6 Remove the set screw ST3 6 2 pcs of developer gear unit 7 Remove the developer drive unit 8 Set the waste toner feeder to be nearly up right position 9 Remove the set screw ST3 6 1 pc of fan case 10 Remove the fan case 11 Remove the fan motor from the fan case Assembly Procedures 1 Install a new fan motor to the fan c...

Page 161: ...152 SuperScript 4400 Maintenance Guide Developer Drive Motor Developer Drive Unit Developer Clutch Harness Guide Waste Toner Ozone Fan ...

Page 162: ...of Clutches and Solenoids Layout of Clutches and Solenoids Developer Solenoids Developer Clutch Cyan C Developer Clutch Magenta M Developer Clutch Yellow Y Developer Clutch Black K Paper Feed Clutch Registration Clutch Transfer Solenoid Cleaner Clutch Fuser Clutch Drum Cleaner Solenoid ...

Page 163: ...paper feeding clutch 4 Remove the paper feeding clutch from the shaft Assembly Procedures 1 Install a new paper feeding clutch to the shaft Having the recess of Circut Card base meet the stopper of paper feeding clutch install IOD2 Circut Card 2 Install the C ring to the shaft s groove and fix the paper feeding clutch 3 After the above follow exactly the reverse order of disassembling procedures P...

Page 164: ...ctor of registration clutch connected with IOD2 Circut Card 3 Remove the C ring from the shaft 4 Pull out the registration clutch from the shaft Assembly Procedures 1 Install a new registration clutch to the shaft 2 Install the C ring to the shaft s groove and fix the registration clutch 3 Connect the connector with the IOD2 Circut Card 4 After the above follow exactly the reverse order of disasse...

Page 165: ...onnector connected with IOD2 Circut Card 3 Remove the C ring from the shaft 4 Pull out the fuser clutch from the shaft Assembly Procedures 1 Install a new fuser clutch to the shaft 2 Install the C ring to the shaft s groove and secure the fuser clutch 3 Connect the connector with the IOD2 Circut Card 4 After the above follow exactly the reverse order of disassembling procedures Fuser Clutch C ring...

Page 166: ... R See the item 7 1 3 2 Remove the connector of cleaner clutch from IOD2 Circut Card 3 Remove the C ring from the shaft 4 Pull out the cleaner clutch from the shaft Assembly Procedures 1 Install a new cleaner clutch to the shaft 2 Install the C ring to the shaft s groove and secure the cleaner clutch 3 After the above follow exactly the reverse order of disassembling procedures Cleaner Clutch ...

Page 167: ... suspect developer clutch K Y M or C from the shaft 4 Pull out the subject developer clutch from the shaft Assembly Procedures 1 Install a new developer clutch to the shaft 2 Install the C ring to the shaft s groove and fix the developer clutch 3 After the above follow exactly the reverse order of disassembling procedures 4 Upon completion of the installation connect the power supply cable Develop...

Page 168: ...rocedures 1 Remove the side cover R See the item 7 1 3 2 Remove the IOD2 Circut Card See the item 7 2 3 3 Remove the main gear unit See the item 7 3 1 4 Remove the set screw ST3 6 2 pcs of tension solenoid 5 Remove the tension solenoid Assembly Procedures 1 Install a new tension solenoid 2 After the above follow exactly the reverse order of disassembling procedures ...

Page 169: ...160 SuperScript 4400 Maintenance Guide Base Cover R Registration Clutch IOD2 P W B Cleaner Clutch Fuser Clutch Main Motor Side Cover L Stay R Fan Duct Top Cover Main Gear Unit Transfer Solenoid ...

Page 170: ...tem 7 3 1 4 Remove the set screw ST3 6 2 pcs of drum cleaner solenoid 5 Remove the drum cleaner solenoid Assembly Procedures 1 Install a new drum cleaner solenoid 2 After the above follow exactly the reverse order of disassembling procedures 3 Upon completion of the installation connect the power supply cable 4 Turn the power supply switch ON 5 Execute the test print in Service Mode 6 Confirm the ...

Page 171: ...ing Sensor Developing Phot Sensor Waste Toner Sensor Paper Size Sensor Paper Sensor Paper Feeder Sensor PT1 OHP Sensor Drum Encorder Sensor Belt Sensor Oil Sensor Cleaning Roller Sensor Interlock Switch Top Interlock Switch Rear Interlock Switch Front 7 5 3 7 5 6 7 5 11 7 5 1 1 7 5 10 7 5 5 7 5 4 7 5 2 7 5 4 7 5 8 7 5 1 3 7 5 9 7 5 1 2 7 5 7 7 5 12 ...

Page 172: ... the shield cover upper 3 Remove the switch from the stay U 4 Remove the connector 5 Remove the switch from the switch case Assembly Procedures 1 Install a new switch to the switch base 2 Connect the connector 3 Install the switch case to the stay U Caution Since the interlock switch is an important part for the safety confirm after installation that the switch operates normally Case Interlock Swi...

Page 173: ...T3 6 2 pcs and the control fan assembly 4 Remove the set screw BT3 8 1 pc and switch base from the control fan assembly 5 Remove the connector 6 Remove the switch from the switch base Assembly Procedures 1 Install a new switch to the switch base 2 After the above follow exactly the reverse order of disassembling procedures Caution Since the interlock switch is an important part for the safety conf...

Page 174: ...Replacement Procedures for Maintenance Parts 165 PRINTER MAINTENANCE Controller Fan Fan Case Interlock Switch ...

Page 175: ...3 6 2 pcs of transfer electrode base 4 Remove the transfer electrode base from the frame 5 Disconnect all the harness connectors connected with the interlock switch 6 Remove the micro switch from the transfer electrode base Assembly Procedures 1 Install a new interlock switch to the transfer electrode base 2 After the above follow exactly the reverse order of disassembling procedures Interlock Swi...

Page 176: ...UR assembly 3 Unlock the paper feeding sensor from the rear side of the hole where the paper guide UR has been removed 4 Remove the paper feeding sensor from the stay feeder 5 Disconnect the all the connectors connected with the paper feeding sensor Assembly Procedures 1 Install a new paper feeding sensor to the stay feeder 2 Connect the harness connectors with the paper feeding sensor 3 After the...

Page 177: ...168 SuperScript 4400 Maintenance Guide Paper Guide UR Paper Guide Paper Guide UL Paper Sensor PT1 Transfer Unit Fixing Metal ...

Page 178: ...cover See the item 7 1 5 2 Disconnect the harness connector connected to the the paper exit sensor PT2 3 Remove the paper exit sensor from the paper exit guide paper exit stay Assembly Procedures 1 Install a new paper exit sensor to the paper guide 2 Connect the harness connectors with the paper exit sensor 3 After the above follow exactly the reverse order of disassembling procedures ...

Page 179: ...170 SuperScript 4400 Maintenance Guide Paper Exit Inner Cover Paper Sensor PT2 Paper Exit Cover Hook R Hook L Spring Release arm ...

Page 180: ...t screw ST3 6 2 pcs of paper guide assembly UR 5 Remove the connector connected with the sensor 6 Remove the paper guide assembly UR 7 Remove the paper empty sensor PE from the paper guide assembly UR or remove the set screw BT3 8 2 pc of OHP sensor OHP from the paper guide assembly UR 8 Remove the OHP sensor OHP Assembly Procedures 1 Install a new paper empty sensor PE or a new OHP sensor OHP to ...

Page 181: ...172 SuperScript 4400 Maintenance Guide Paper Guide Paper Guide UL Ass y Transfer Unit Paper Sensor PE OHP Sensor Paper Guide UL Ass y Side View from Rear Side ...

Page 182: ...cs of the paper cassette guide L assembly 4 Pull the paper cassette guide toward you 5 Remove the connector for the paper size sensor 6 Remove the paper cassette guide L assembly from the frame 7 Remove the set screw BT3 8 2 pcs of paper size sensor from the cassette guide L Assembly Procedures 1 Install a new paper size sensor PSU to the paper cassette guide R 2 After the above follow exactly the...

Page 183: ...move the drum cleaner 4 Remove the transfer drum See the item 7 6 3 5 Remove the sensor cover 6 Disconnect all the connectors connected with the drum jam sensor 7 Remove the drum jam sensor from the stay B Assembly Procedures 1 Install a new drum jam sensor DPJ to the stay B 2 After the above follow exactly the reverse order of disassembling procedures Oil Sensor Cover F Drum Jam Sensor ...

Page 184: ...ve the side cover L See the item 7 1 2 4 Remove the top cover See the item 7 1 4 5 Remove the controller case A assembly See the item 7 2 5 6 Disconnect the oil sensor connector 7 Remove the sensor cover 8 Remove the set screw ST3 6 2 pcs of oil sensor 9 Remove the oil sensor Assembly Procedures 1 Install a new oil sensor 2 After the above follow exactly the reverse order of disassembling procedur...

Page 185: ...See the item 7 6 3 8 Remove the high voltage unit See the item 7 2 6 9 Remove the sensor holder assembly from the frame L 10 Disconnect the connectors connected with the encoder sensor 11 Remove the encoder sensor from the sensor holder Assembly Procedures 1 Install a new drum encoder sensor to the sensor holder 2 Connect the connectors with the encoder sensor 3 Install the sensor holder assembly ...

Page 186: ...See the item 7 1 4 5 Remove the control fan assembly See the item 7 3 4 6 Remove the set screw ST3 6 2 pcs of the stay A 7 Pull up the stay A 8 Disconnect all the connectors connected with the belt sensor 9 Remove the belt sensor from the stay A Assembly Procedures 1 Install a new belt sensor to the stay A 2 Connect the connectors with the belt sensor 3 After the above follow exactly the reverse o...

Page 187: ...p the bottle holder Remove the waste toner sensor by removing the hooked pawl 3 Disconnect all the connectors connected with the waste toner sensor Assembly Procedures 1 Install a new waste toner sensor 2 Connect the connectors with the waste toner sensor 3 After the above follow exactly the reverse order of disassembling procedures Waste Toner Sensor Bottle Holder Fram Ass y ...

Page 188: ... Remove the side cover L See the item 7 1 2 2 Remove the high voltage unit HVU See the item 7 2 6 3 Remove the DC power supply unit LVPS See the item 7 2 5 4 Remove the set screw ST3 6 3 pcs of toner sensor Circut Card 5 Remove the toner sensor Circut Card Assembly Procedures TPD 1 Connect the connectors with a new toner sensor Circut Card 2 Install the toner sensor Circut Card to the engine frame...

Page 189: ...180 SuperScript 4400 Maintenance Guide Toner Sensor TPD Toner Sensor TTR Fram Ass y ...

Page 190: ...er 1 Disassembly Procedures 1 Remove the set screw ST3 6 1 pc of transfer unit metal stop 2 Open the front cover unit 3 Remove the support shaft from the installation hole of frame 4 Remove the transfer unit Assembly Procedures 1 Have a new transfer unit meet the installation hole of base 2 Install the transfer unit fixing metal Transfer Unit Metal Stop ...

Page 191: ...es 3 Remove the gear from the shaft 4 Remove the shaft support at the both sides 5 Remove the register roller Assembly Procedures 1 Prepare a new register roller 2 Install the register roller to the frame s hole 3 Install the shaft support at the both sides 4 Install the gear to the shaft 5 Secure the shaft support and gear with the C ring Transfer Unit Metal Stop Metal Register roller Metal C rin...

Page 192: ...screw ST3 6 2 pcs of stay A 11 Wrap transfer drum surface with paper so that the transfer drum will not be scratched 12 Remove the stay A assembly 13 Push the transfer drum from the transfer unit side and remove the transfer drum from the shaft support 14 Pull up and remove the transfer drum from the top Assembly Procedures 1 Put a new transfer drum into main body from the top 2 Have the transfer ...

Page 193: ...184 SuperScript 4400 Maintenance Guide Stay A Ass y Transfer Drum ...

Page 194: ... 5 Remove the set screw ST3 6 2 pcs of paper guide UR 6 Remove the paper guide UR 7 Disconnect all the harness connectors connected with the OHP sensor and paper sensor 8 Sliding the paper feeding roller to the right side remove it from the shaft 9 Pull up and remove the separator pad Assembly Procedures 1 Install a new separator pad 2 Install a new paper feed roller 3 After the above follow exact...

Page 195: ...186 SuperScript 4400 Maintenance Guide Paper Feed Roller Separator Pad Paper Guide UR Paper Guide Paper Guide UL Transfer Unit Fixing Metal ...

Page 196: ... all the harness connectors connected with the developer position sensor and developer solenoid 10 Remove the set screw ST3 6 2 pcs of front hinge L 11 Remove the front hinge L from the frame 12 Sliding the front cover unit to the right side remove the coupling of hinge s fixing pin at the right side Assembly Procedures 1 Prepare a new front cover unit assembly 2 Couple the hinge pin of right side...

Page 197: ...188 SuperScript 4400 Maintenance Guide Hinge arm Hinge holder Front hinge L Front Inner Cover Front Cover Unit ...

Page 198: ... 5 2 Remove the paper exit cover See the item 7 1 5 3 Remove the C ring of both sides left and right 4 Remove the shaft support at the both sides 5 Remove the paper exit roller from the frame Assembly Procedures 1 Put a new paper exit roller through the frame s hole 2 Install the shaft support of both sides left and right 3 Install the C ring of both sides to the groove of paper exit roller ...

Page 199: ...190 SuperScript 4400 Maintenance Guide Paper Exit Roller Metal Cring Metal Cring Paper Exit Roller Cring Discharge brush Paper Exit Cover Hook R Hook L Spring Heater Fan Release arm H Harness Cover ...

Page 200: ... Remove the paper exit unit See the item 7 1 5 2 Remove the paper exit cover See the item 7 1 5 3 Remove the paper exit front cover 4 Remove the set screw BT4 6 2 pcs of discharger brush 5 Remove the discharger brush Assembly Procedures 1 Install a new discharger brush to the paper exit unit Caution Do not deform the fur brush of discharger brush ...

Page 201: ...192 SuperScript 4400 Maintenance Guide Cring Discharge brush Paper Exit Cover Hook R Hook L Spring Heater Fan Release arm H Harness Cover ...

Page 202: ...item 7 1 1 5 Remove the top cover See the item 7 1 4 6 Remove the control fan assembly See the item 7 3 5 7 Remove the set screw ST3 6 2 pcs of stay A 8 Disconnect the connector connected with the belt sensor 9 Pull up the stay A assembly along the guide Assembly Procedures 1 Install the new stay A assembly 2 After the above follow exactly the reverse order of disassembling procedures Caution Do n...

Page 203: ...194 SuperScript 4400 Maintenance Guide Stay A Ass y ...

Page 204: ...7 1 2 3 Remove the shield case A assembly See the item 7 2 5 4 Remove the PN PH connector connected with the DC power supply unit 5 Remove the set screw SP3 8 2 pcs of fuser connector 6 Remove the fuser connector Set screw of fuser connector is unique Assembly Procedures 1 Install a new fuser connector 2 After the above follow exactly the reverse order of disassembling procedures Fuser Connector F...

Page 205: ...mbling work the product safety should be reconfirmed 2 Since the fuser unit is very hot make sure that the fuser unit and perimeter is well cooled down prior to starting the replacement of parts Otherwise you may get burn when touching the hot areas 3 Fuser unit contains the silicone oil Care not to drop the silicone oil on the floor otherwise the floor is very slippery and dangerous Cleaning Roll...

Page 206: ...al 6 Pull out the fusing heater lamp 300W from the back up roller inside Assembly Procedures 1 Prepare a new heater lamp 300W 400W 2 heater lamps come in one set 2 Insert the heater lamp 300W into the back up roller 3 Support the electrode of heater lamp with the F terminal R and L at the back up roller side 4 Insert the heater lamp 400W into the fuser roller 5 Support the electrode of heater lamp...

Page 207: ...198 SuperScript 4400 Maintenance Guide Fuser Roller Back up Roller Terminal L Fuser Lamp 300W Terminal L Fuser Lamp 400W ...

Page 208: ... the set screw ST3X6 2 pcs of oil pan 4 Remove the oil pan 5 Remove the set screw ST3X6 2 pcs of frame assembly 6 Open the upper face of frame assembly 7 Remove the fuser roller from the frame Assembly Procedures 1 Install a new fuser roller to the frame 2 After the above follow exactly the reverse order of disassembling procedures Caution Do not touch the surface of fuser roller with bare hands D...

Page 209: ...er B 5 Remove the F cover B 6 Remove the set screw F4X6 2 pcs of low guide 7 Remove the low guide 8 Remove the set screw ST3X6 2 pcs of frame assembly 9 Open the upper face of frame assembly 10 Remove the back up roller from the frame Assembly Procedures 1 Install a new back up roller to the frame 2 After the above follow exactly the reverse order of disassembling procedures Caution Do not let any...

Page 210: ...ture fuse base D115 12 Remove the set screw M3 X6 of harness 1 connected to the temperature fuse base D125 13 Remove the set screw FST3 X10 2 pcs of fuser connector 14 Remove the thermistor assembly including fuser connector from the fuser unit Assembly Procedures 1 Prepare a new thermistor assembly 2 Follow exactly the reverse order of disassembling procedures Care not to apply any extra force to...

Page 211: ...ser Connector P FST310 FST310 Thermister M210 Washer T Adjustment P W B VR C M36 Washer 4 5 6 4 4 1 1 Back up Roller Fuser Heater 300W Fuser Roller Fuser Heater 400W 4 1 2 3 Wiring of Fuser Unit 1 4 Tube Thermal Cut off Thermal Cut off D115 117 D125 128 ...

Page 212: ...hat replacement is necessary Use high quality paper or transparencies to obtain sharp crisp characters and maximum contrast Follow the cleaning procedures described in Chapter 6 User Maintenance Simple Troubleshooting Here are some simple resolutions to occasional printer problems Power light is off Check that the power cord is plugged into a live power outlet and the printer power switch is turne...

Page 213: ...r printing side up Many manufacturers place an arrow on the end of the wrapper to indicate the printing side Understanding the Paper Path The following illustration shows the printer s paper path Understanding this path will help you locate paper jams The paper is picked up from Paper Tray 1 or 2 and passed under the Transfer Drum It then passes through the Fuser Unit and is delivered to the Outpu...

Page 214: ...the printer should resume printing the job from the page where the jam occurred Misfeed Jams Misfeed jams happen in Paper Tray 1 or 2 A misfeed jam may be as simple as a sheet of media not being picked or it may be that the paper was picked but not fed properly Access to this area is through the tray slot 1 Remove the paper tray 2 Pull out the jammed media 3 Make sure the paper is lying flat in th...

Page 215: ...jammed paper by pulling it from the bottom of the fuser through the printer s Back Cover not from the top of the Fuser area This prevents any unfused toner from dirtying the Fuser Rollers WARNING Be careful not to touch the Transfer Drum while removing jammed paper 5 Close the Pressure Release Tabs 6 Close the Top and Back Covers of the printer ...

Page 216: ... there is a large amount of paper showing gently pull it out 3 If the paper does not come out easily or if only a small amount is showing open the Top Cover and follow steps 3 5 in the previous section 4 Close the Top Cover Drum Jams Drum jams occur when the paper gets wound around the Transfer Drum 1 Turn off the printer and let it cool Open the Back Cover 2 Carefully remove the paper from the Tr...

Page 217: ...he instructions on that page Table 0 1 Sample Artifacts Catalogue No Name Description Sample 1 Background The background is smeared due to the toner spread Troubleshooting Solution is on page 204 2 Missing Image at Edge There are missing or peeling toner found in the image at edge Troubleshooting Solution is on page 205 3 Jitter Uneven optical density appears periodically in the horizontal directi...

Page 218: ...n test printed in the four color mode Stripe Mode Troubleshooting Solution is on page 209 7 White Line II Vertical white line appears from the leading edge to the trailing edge of printed image Troubleshooting Solution is on page 210 8 Vertical White Band White band appears in the vertical direction of printed image Troubleshooting Solution is on page 211 9 Black Line Fine black line appears in th...

Page 219: ...aggers in the vertical direction Troubleshooting Solution is on page 214 12 Banding Banding line appears in the horizontal direction Troubleshooting Solution is on page 215 13 White Band White banding line appears in the horizontal direction and consequently causes a missing image Troubleshooting Solution is on page 216 Table 0 1 Sample Artifacts Catalogue No Name Description Sample ...

Page 220: ...te Spot Black Spot White spot and black spot appear on the print Troubleshooting Solution is on page 218 16 Mixed Color Image Mixed color image appears in the print Troubleshooting Solution is on page 219 17 Color Misregistration Color misregistration is caused between the two colors Troubleshooting Solution is on page 220 Table 0 1 Sample Artifacts Catalogue No Name Description Sample ...

Page 221: ...e Variation of the optical density is found in the image Troubleshooting Solution is on page 222 20 Residual Image Image of the preceding page appears every other page Troubleshooting Solution is on page 223 21 Insufficient Gloss Gloss of the print is not sufficient Troubleshooting Solution is on page 224 Table 0 1 Sample Artifacts Catalogue No Name Description Sample ...

Page 222: ... 23 White Print Blank page no print at all is outputted or specific color is missing not printed Troubleshooting Solution is on page 226 24 Improper Fusing Printed image is partially missing This proves that the fusing is improper Troubleshooting Solution is on page 227 Table 0 1 Sample Artifacts Catalogue No Name Description Sample ...

Page 223: ... each item are in the order of probability 1 Background The background is smeared due to the toner spread Main Causes 1 Too small toner mass amount and charging amount in the development process 2 Life or failure of the belt module Countermeasures 1 Replace the toner module See Chapter 7 2 Replace the belt module See Chapter 7 OPC Belt Cartridge Toner Module K Black Y Yellow M Magenta C Cyan K Y M...

Page 224: ...age at edge Main Causes 1 Too small toner mass amount and charging amount in the development process 2 Life or failure of the belt module Countermeasures 1 Replace the toner module See Chapter 7 2 Replace the belt module See Chapter 7 OPC Belt Cartridge Toner Module K Black Y Yellow M Magenta C Cyan K Y M C ...

Page 225: ...ain motor a Irregular rotation of the drive motor b Failure of the gears c Variation of Photoconductor belt running speed due to above reasons d Too much rotational load on the Photoconductor belt Countermeasures 1 Replace the Photoconductor belt drive motor BM with a new motor See Chapter 7 2 Replace the Photoconductor belt module with a new cartridge See Chapter 6 ...

Page 226: ...t occurs in the right or left side of image Main Causes 1 Slight tilt of the surface of printer table Tilt should be less than 1 5 2 Low toner in the toner module Countermeasures 1 Level the printer 2 Replace the toner module with a new module See Chapter 6 1 ...

Page 227: ...ansfer unit is not functioning 3 Fuser oil of fuser unit is nearly out 4 One side of fuser unit was lifted when installed Countermeasures 1 Use a recommended paper 2 Confirm that the transfer unit is properly installed in the paper discharger unit and functioning normally 3 Clean the paper discharger unit or replace it with a new unit See Chapter 7 4 Replace the fusing unit with a new one See Chap...

Page 228: ...oper Roller of specific color in question 2 Foreign particles adhered to the Toner Module s Main Blade of specific color in question Countermeasures 1 Implement the test print 2 Confirm which toner module has caused the white line 3 Remove the foreign particles adhering to the developer roller Developer Roller Toner Drop Toner Module OPC Belt Cartridge Toner Module K Black Y Yellow M Magenta C Cya...

Page 229: ...s smeared with toner or foreign particles Countermeasures 1 Clean the dustproof glass a Remove the belt module and toner module See Chapter 7 b Remove the dustproof glass from the optical unit c Clean the dustproof glass See Chapter 7 OPC Belt Cartridge Paper Cassette Toner Cartridge K Y M C K Y M C Optical Unit Dustproof Glass Optical Unit Dustproof Glass Laser WARNING Label OU Cover Knob ...

Page 230: ... off the oil adhering to the transfer unit and surrounding area 2 Replace the transfer drum with a new drum See Chapter 7 3 If the oil adhesion is excessive replace the belt module and cleaning brush with a new cartridge and brush See Chapter 6 Transfer Unit Transfer Unit Paper Dischager Unit Transfer Roller Transfer Drum Paper Feeding Roller Drum Cleaner Transfer Drum Adhered Silicone oil ...

Page 231: ...leaning blade and photoconductor belt 4 Debris adhering to the base of toner module s developer roller contacts to photoconductor belt Countermeasures 1 Remove the belt module a Clean the charger unit See Chapter 7 b Replace the photoconductor belt module See Chapter 6 2 Clean the surface of developer roller OPC Belt Cartridge K Y M C Developer Roller Foreign Particles Charge Toner Module K Black ...

Page 232: ...act the toner image on the transfer drum Countermeasures 1 Clean the paper discharger unit See Chapter 7 2 Clean the charger unit See Chapter 7 3 Clean the rear face of waste toner feeder See Chapter 7 Fusing Unit Transfer Unit Paper Discharger Unit Transfer Roller Transfer Drum Paper Feeding Roller OPC Belt Cartridge Drum Cleaner Cleaning Brush Cleaning Roller Waste Toner Feeder Transfer Drum For...

Page 233: ...vibrating during the print process 2 Failure of the optical unit Vibration from the rotation of scanner motor Countermeasures 1 Avoid shock or vibration of the printer 2 Installation location should be appropriate No concern about shock or vibration 3 3 Replace the optical unit with a new unit See Chapter 7 Holes Interlock Optical Unit Front Cover Unit Cover C ...

Page 234: ... the horizontal direction Main Causes 1 This is a transfer failure due to the shock caused when photoconductor belt s seam passes over the cleaning blade Countermeasures 1 Replace the belt module with a new cartridge See Chapter 6 OPC Belt Cartridge Cleaning Belt Belt Seam ...

Page 235: ... s bias pole 3 Transfer Roller Cam Clutch failure Countermeasures 1 Confirm that the transfer unit is properly locked into place BOTH sides of the transfer unit are secured by a hook 2 Confirm if the transfer unit is properly installed or not 3 Replace the transfer roller cam clutch with a new clutch See Chapter 7 4 Replace the transfer unit with a new unit See Chapter 7 Fusing Unit Transfer Unit ...

Page 236: ...e developer roller drops on the photoconductor belt Countermeasures 1 Check up the cleaning brush and waste toner feeder a Clean the perimeter of the cleaning brush installation location b Check the seal for damage If damaged replace the waste toner feeder with a new feeder c Check for waste toner in the printer If so vacuum the waste toner with a toner vacuum cleaner 2 Remove the toner module a C...

Page 237: ...emove the belt module a Lightly wipe off the foreign particles adhering to photoconductor belt using cotton cloth b Replace the damaged belt module with a new cartridge 2 Open the transfer unit and check the transfer drum a Lightly wipe off the foreign particles adhering to transfer drum using cotton cloth b Replace the damaged transfer drum with a new drum See Chapter 7 3 Remove the toner module ...

Page 238: ...ule Blade pressure of the developer roller is inappropriate or the blade is deformed 2 Registration error of toner module Countermeasures 1 Confirm that the toner module can be inserted smoothly 2 Replace the toner module with a new module 3 Reconfirm that the front cover unit is locked Developer Roller Developer Blade Toner Module ...

Page 239: ...ductor belt module is deformed 3 Cleaning brush is unstable in the operation 4 Rotational load on the photoconductor belt module is excessive Countermeasures 1 Reseat the photoconductor belt module properly 2 Replace the photoconductor belt module with a new cartridge 3 Replace the cleaning brush See Chapter 7 OPC Belt Cartridge Drum Cleaner K Y M C Toner Module K Black Y Yellow M Magenta C Cyan ...

Page 240: ...2 Location of the toner module is not correct 3 Transport paddle in the toner module is deformed 4 Brush mark line appears in the continuous printing of high coverage solid pattern Countermeasures 1 Reseat the toner module 2 Remove the toner module and rock it left to right 3 Replace the toner module See Chapter 6 OPC Belt Cartridge Drum Cleaner K Y M C Toner Module K Black Y Yellow M Magenta C Cy...

Page 241: ...re of the toner module 5 Deformation of the paper Countermeasures 1 Confirm that the transfer unit is firmly locked into place 1 Ensure that the transfer roller is properly installed 1 Replace the DC high voltage unit with a new unit See Chapter 7 1 Replace the toner module with a new module 2 Replace the Photoconductor belt module See Chapter 6 Fusing Unit Transfer Unit Paper Discharger Unit Tran...

Page 242: ...h of drum cleaner 2 Contact failure of the drum cleaner s bias pole 3 Failure of DC high voltage unit Countermeasures 1 Ensure that the drum cleaner is properly installed 2 Replace the failed DC high voltage unit with a new unit See Chapter 7 Fusing Unit Transfer Unit Paper Discharger Unit Transfer Roller Transfer Drum Paper Feeding Roller OPC Belt Cartridge Drum Cleaner ...

Page 243: ...ot sufficient Main Causes 1 Cleaning roller is stained 2 Fuser roller is deteriorated Countermeasures 1 Replace the cleaning roller with a new roller See Chapter 6 2 Replace the fuser unit with a new unit See Chapter 6 Fusing Unit Cleaning Roller Oil Bottle Fuser Roller Back up Roller ...

Page 244: ...d is stained 2 Fuser oil is low 3 Fuser roller and back up roller is stained Countermeasures 1 Replace the cleaning roller with a new roller See Chapter 6 2 Clean the fuser roller and back up roller 3 Replace the fuser unit with a new unit See Chapter 6 Fusing Unit Cleaning Roller Oil Bottle Fuser Roller Back up Roller ...

Page 245: ...tput from the high voltage unit HVU Countermeasures 1 Ensure that there are no foreign particles stuck in the opening of optical unit 2 Replace the transfer solenoid with a new solenoid See Chapter 7 3 Replace the photoconductor belt module with a new unit See Chapter 6 4 Replace the high voltage unit HVU with a new unit See Chapter 7 Fusing Unit Transfer Unit Paper Discharger Unit Transfer Roller...

Page 246: ... 1 Wrong selection of print media label or envelope etc at the computer side 2 Recommended paper is not used 3 Failure of the fuser unit Countermeasures 1 Ensure that the correct media type is selected 2 Use the recommended paper 3 Replace the failed fuser unit with a new unit Fusing Unit Cleaning Roller Oil Bottle Fuser Roller Back up Roller ...

Page 247: ... and off the power switch 2 Above method 1 does not work implement C3 Error Clearance Procedure 3 Replace the failed MCTL P W B Clearance Method C4 Hard Error of MCTL Control Circuit 1 Failure of MCTL P W B 1 Turn on and off the power switch 2 Replace the failed MCTL P W B C7 Process Timing Error 1 Power Feeding Failure 2 MM Failure 3 MM Input Circuit Failure 1 Implement the same clearance procedu...

Page 248: ...n 2 Incorrect voltage at DCLK ON N 3 MCTL PWB Failure 24V Developer Clutch DCLC 1 Loose Broken connection 2 Incorrect voltage at DCLC ON N 3 MCTL PWB Failure 1 Check connection between ECN14 of IOD2 and Clutch DCLC 2 Check voltages below a Voltage drop between ECN14 3 and ECN2 8 then replace the clutch DCLC b Voltage jump between ECN1 3 and ECN2 12 then replace IOD2 PWB 3 Replace MCTL PWB 24V MCTL...

Page 249: ...rrect voltage at PSL KC ON N 3 MCTL PWB Failure 24V Developer Solenoid PSL YM 1 Loose Broken connection 2 Incorrect voltage at PSL YM ON N 3 MCTL PWB Failure 1 Check connection between ECN14 of IOD2 and Solenoid PSL YM 2 Check voltages below a Voltage drop between ECN3 11 and ECN2 8 then replace the front cover unit b Voltage jump between ECN1 5 and ECN2 12 then replace IOD2 PWB 3 Replace MCTL PWB...

Page 250: ... Failure 6 IOD1 Failure 7 MCTL PWB Failure Developer Motor DM 1 Defective toner cartridge developer gear unit and motor 2 Loose Broken connection 3 Defective developer motor 4 IOD2 Failure 5 IOD1 Failure 6 MCTL PWB Failure 1 Check for any unusual rotation noise while printing then replace the suspected toner cartridge If the noise continues replace the developer gear unit and motor 2 Check the con...

Page 251: ...ge Power Supply LVPS Failure 6 Re check steps 1 5 E2 Code Description of Error Cause of Error Clearance Method Drum HP Sensor E3 1 Belt Cartridge Insatalled Incorrectly 2 Transfer Drum Failure 3 Loose Broken connection 4 Defective Drum HP Sensor 5 Low Voltage Power Supply LVPS Failure 6 E3 Error Continues Main Motor MM Continued MCTL 12CN 7 8 9 10 MMCLK MMON N IOD2 ECN1 ECN2 ECN12 1 2 3 4 5 6 7 8 ...

Page 252: ...L PWB Failure Transfer Solenoid 1 Loose Broken connection 3 Defective Transfer Solenoid 4 IOD2 Failure 5 IOD1 Failure 6 MCTL PWB Failure 1 Check the connections between a ECN8 of IOD2 and the solenoid connector b ECN2 of IOD2 and DCN9 of IOD1 c DCN1 of IOD1 and 11CN of MCTL P W B 3 If voltage between ECN8 4 and ECN2 8 of IOD2 is trailing edge then replace the transfer solenoid 4 If voltage between...

Page 253: ...connection 3 Defective Cleaner Clutch 4 IOD2 Failure 5 IOD1 Failure 6 MCTL PWB Failure 1 Check the connections between a ECN11 of IOD2 and the clutch connector b ECN2 of IOD2 and DCN9 of IOD1 c ECN1 of IOD1 and 11CN of MCTL P W B 3 If voltage between ECN11 3 and ECN2 8 of IOD2 is trailing edge then replace the transfer solenoid 4 If voltage between ECN2 1 and 12 of IOD2 is rising edge then replace...

Page 254: ...Belt Sensor Stained 3 Loose Broken connection 3 Defective Belt Sensor 4 IOD1 Failure 6 MCTL PWB Failure 1 If the belt cartridge leans to one side replace the cartridge and level the printer 2 Clean the belt sensor replace the belt cartridge and level the printer 3 Check the connections between a DCN11 of IOD1 and the sensor connector b DCN1 of IOD1 and 11CN of MCTL P W B 3 If there are 5V between ...

Page 255: ... Fan Motor OZFAN 3 IOD2 Failure 4 MCTL PWB Failure Fan Motor Control Cooling 1 Loose Broken connection 3 Defective Fan Motor 4 IOD1 Failure 6 MCTL PWB Failure 1 Check the connections between a DCN13 of IOD1 and the fan motor connector b DCN1 of IOD1 and 11CN of MCTL P W B 3 If voltage between DCN13 1 and 2 is trailing edge then replace the fan motor 3 If voltage between DCN1 47 and 1 is trailing e...

Page 256: ...Contract failure or short of CHV socket 5 High Voltage Unit HVU Failure 6 IOD1 Failure 7 MCTL PWB Failure Heater Fan HTFAN 1 Loose Broken connection 3 Defective Heater Fan 4 IOD1 Failure 6 MCTL PWB Failure 1 Check the connections between a DCN10 of IOD1 and the heater fan connector b DCN1 of IOD1 and 11CN of MCTL P W B 3 If voltage between DCN10 4 and 5 is rising edge then replace the heater fan 3...

Page 257: ...nnected 4 Fuser Unit improperly installed 5 Fuser connector damaged 6 Lamp Holder contract failure 7 Heater wiring cut or damaged 8 Low Voltage Power Supply Unit LVPS Failure 9 MCTL PWB Failure Fuser Unit 1 Fuser Improperly Installed 3 Contact failure due to damaged connector of fuser unit 4 Loose Broken connection 5 Defective Fuser Unit 6 IOD1 Failure 7 MCTL PWB Failure 1 Re installe fuser unit 3...

Page 258: ...heck these connections a PDCN connector b LCN1 and LCN of MCTL 2 Replace Optical Unit 3 Replace MCTL P W B MCTL LCN SGND BDT LDU PDCN LCN3 SM PD LCN1 5V 1R Optical Unit SM 20 1 Check these connections a LCN3 b PDCN c LCN1 and LCN of MCTL 2 Replace Optical Unit 3 Replace DC Power Supply LVPS 4 Replace MCTL P W B Optical Unit LL 1 Loose Broken connection 2 Optical Unit Failure 3 DC Power Supply LVPS...

Page 259: ...ting error caused by no PRREQ N within a page photoconductor belt module NOT FOUND Photoconductor Belt Module photoconductor belt module is not installed FUSER UNIT NOT FOUND Fuser unit is not installed FUSER ROLLER NOT FOUND Fuser cleaning roller is not installed FRONT COVER OPEN Front Cover is open BACK COVER OPEN Back Cover transfer unit is open TOP COVER OPEN Top Cover is open LOW FUSER OIL Fu...

Page 260: ...ions on entering this mode see Chapter 2 Table 0 2 Factory Service Mode Menus Code Item Code Item Item 31 TEST PRINT 32 NEXT CARE INFO 33 CASSETTE TYPE 34 TOTAL PAGE 35 EACH IMAGE 36 CLEAR CARE 37 MEDIA MODE 39 FACTORY MODE 40 DP CHECK 41 BD CHECK 42 FU CHECK 43 MARGIN ADJUST 44 LIFE PERIOD SET 45 NVRAM TUNE UP LP TUNE UP 46 NVRAM INITIAL THV TUNE UP 47 TOTAL PAGE SET DBV TUNE UP 48 EACH IMAGE SET...

Page 261: ...Using Scroll key select the care code of desired a Fuser Cleaning Roller FC b Photoconductor Belt Module BL c Fuser Unit FU 3 After selecting the desired information s code press Select key Then number of images or printouts corresponding to the selected code is displayed 4 Control Panel LCD can be cleared by pressing the Clear key 5 Press the Clear key one more time at the Control Panel LCD to re...

Page 262: ...ignored at the media select OHP However this mode should not be used under the normal circumstances 1 Press Select key after selecting MEDIA MANAGE 2 SELECT the DEFIANCE and then press the Select key if OHP sensor signal should be ignored 3 In the normal operation the mode is preset to MANAGE 39 Factory Mode This mode consists of nine subordinate modes for the confirmation of operations and the re...

Page 263: ... can be set 1 Press Select key after selecting LIFE PERIOD mode 2 Using Scroll key select the desired code to be set and then press Select key Fuser Cleaning Roller Photoconductor Belt Module Fuser Unit 3 Use Scroll key to designate or change the desired digit 4 Use Select key to input values to the blinking digit 5 Upon completing the input of values to be set use the scroll key to move the curso...

Page 264: ...mber press Select key f Press the Clear key to wrap up the tune up work for Magenta g Repeat the steps c through e for each color h Press the Clear key to wrap up the DBV tune up work 4 CBV Tune Up This mode is used when the image defects attributing to transfer drum need to be improved Adjustment is to adjust the drum cleaner bias voltage against the reference value 0 zero in the range between th...

Page 265: ...and then press the select key to register the set value 48 Each Image Set This mode can reset the number of total pages of each color toner on NVRAM whenever executing NVRAM INITIAL or replacing the MCTL PWB 1 Press Select key after selecting EACH IMAGE SET 2 Select the desired color subject to EACH IMAGE SET 3 Use Scroll key to designate or change the desired digit 4 Use Select key to input value...

Page 266: ...rator panel menu tree Can I add additional fonts to the SuperScript 4400 Yes Both PostScript fonts and PCL fonts are supported for their respective emulations For a complete discussion of fonts see Chapter 5 What is the expected average life of a SuperScript 4400 toner module The toner module prints approximately 10 000 pages at 5 toner coverage on A4 paper size The actual page count depends on ma...

Page 267: ...258 SuperScript 4400 Maintenance Guide ...

Page 268: ...date product information and includes links to NEC s FTP site and e mail address Using your Web browser open this URL http www nec com For customer service and technical support use http www nec com nectechsupport This URL is available 24 hours a day Search the Knowledge Base for compatibility charts specifications white papers technical drawings and various other helpful documents Explore the FAQ...

Page 269: ... A N A 70 510 Premium Color Laser Paper 24 lb bond N A N A 70 511 Premium Color Laser Paper 60 lb cover N A N A 70 515 Ultra Glossy Color Laser Paper 100 lb text N A N A 70 520 Premium Overhead Transparencies 266 1 20 200 Black Toner Module 266 2 20 201 Yellow Toner Module 266 3 20 202 Magenta Toner Module 266 4 20 203 Cyan Toner Module 266 40 6 7 20 210 12K Kit The convenient 12K Kit includes the...

Page 270: ... 14 126113 Front Cover Unit 267 15 126114 Front Cover 267 16 126115 Paper Exit Unit 267 17 126116 Paper Exit Unit Cover 267 18 126117 Paper Exit Front Cover 267 19 126118 Paper Exit Roller 267 20 123842 Discharging Brush 267 21 126120 Base Cover R 267 22 126121 Base Cover L 267 23 126122 Rear Cover 267 24 126123 Rear Cover U 267 25 126124 Rear Cover L 269 26 126125 Waste Toner Feeder U 269 30 1238...

Page 271: ... 57 126157 Transfer Solenoid 269 58 126158 Drum Cleaner Solenoid 269 59 126159 Main Motor 269 60 126160 Main Gear Unit 269 61 126161 Developer Drive Motor 269 62 126162 Developer Drive Unit 269 63 126163 Cooling Fan 266 64 126164 Ozone Filter 269 65 123817 Interlock Switch 269 66 126166 Paper Size Sensor 269 67 126167 Paper Sensor 269 68 126168 Belt Sensor 269 69 126169 Toner Sensor Assy 269 70 12...

Page 272: ...Switch 267 N A 126066 LCD Cover 267 N A 340 A0001 006 Sub Assy EPU Bd 268 N A 30129105 Lower Feeder Unit Option N A N A 30129118 Legal Cassette N A N A 4005 Network Upgrade Kit 267 71 126171 MCTL PWB Table 0 2 Maintenance Parts Page Number Item Number Part Number Description ...

Page 273: ...264 SuperScript 4400 Maintenance Guide ...

Page 274: ... full color prints per month Processor Based on 64 bit IDT 4700 100 MHz RISC processor Random Access Memory RAM Uses industry standard 72 pin 60 nanosecond SIMM 32 MB standard for the 4400 96 MB standard for the 4400N 128 MB Maximum note 96 MB is required for 1200 x 1200 dpi resolution Internal IDE Hard Disk For storing fonts and forms SCSI Interface Controlled from the printer Operator Panel Prin...

Page 275: ...en Power Saving is On Temperature Operating 50 F to 90 5 F 10 C to 32 5 C Non operating 41 F to 95 F 5 C to 35 C Humidity Operating 20 80 RH non condensing Non operating 10 80 RH non condensing Ozone Emission Less than 0 02 ppm Dimensions without options Width 19 7 500 mm Depth 19 3 490 mm Height 15 3 388 mm Weight 64 lb 29 kg without consumables 90 lb 41 kg shipped Administrative Compliance UL 19...

Page 276: ...e PostScript 3 or PCL 5e printer drivers Supported Media Plain paper Standard transparencies Glossy papers Laser quality labels Heavy paper stock T shirt transfer material Envelopes Paper Size Inches Millimeters Letter 8 5 x 11 216 x 279 Legal 8 5 x 14 216 x 356 A4 8 3 x 11 7 210 x 297 Executive 7 25 x 10 5 184 x 267 UK Quarto 8 x 10 203 x 254 Folio 8 5 x 13 216 x 330 Com10 Envelope 4 13 x 9 5 105...

Page 277: ...r Paper 60 lb Cover A heavier stock that is ideal for report covers mailers greeting cards and invitations Ultra Glossy Color Laser Paper Has a double sided glossy finish that is preferred for professional printing and photographic art Use this for data sheets brochures and client presentations Premium Transparency Color Laser Film Use this for brilliant projected images Recommended Paper Weights ...

Page 278: ...rds the front of the printer If the strip is positioned towards the rear of the printer the sensor will think it has paper instead of a transparency Envelopes The printer accepts Commercial 10 and DL envelope sizes The leading edge of an envelope that feeds into the printer must be straight The fold must be firmly creased and be no thicker than two paper thicknesses As a rule the larger the envelo...

Page 279: ...er Check that the media meets all specifications noted in this chapter Order a small quantity to test with your printer and your work environment Some paper vendors offer print quality guarantees to ensure that the output meets a predetermined standard when used with laser printers If you do not like the paper you may be able to return it for another type but test that one too Tell the supplies bu...

Page 280: ... surface Paper that is pasted Thermal paper Carbon paper Paper that is unable to withstand a temperature of 392 F Paper that is stapled or clipped Paper that is labeled NOT recommended for use in laser printers Label stock with the backing sheets exposed between the individual labels Multiple copy perforated checks Envelopes with thick or uneven edges Envelopes with transparent windows Envelopes w...

Page 281: ...ards the face of personnel The existing ozone filter is in poor condition Long continuous printing combined with any of the above Inspect your work environment for the operating conditions listed above if you believe ozone emissions are a problem in your area Some people may be ultra sensitive to ozone odor If these situations are encountered it is advisable to position the printer away from the s...

Page 282: ...mmunications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase t...

Page 283: ... Ministère des Communications du Canada Declaration of Conformity This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Type of product Laser Printer Equipment Classification Class B Peripher...

Page 284: ...r under the Oil Bottle so no oil drips back into the printer 7 Place the Oil Bottle in an oil proof container such as a plastic bag until you are ready to reinstall it 8 Use the Oil Syringe provided with your printer or an eye dropper to remove any excess oil from the fuser area Deposit in plastic dish and discard D 9 Clean out any extra oil residue with several paper towels E If you are also ship...

Page 285: ...ge Oil Bottle or Cleaning Roller 1 Make sure the Lock Levers are in the closed position holding the Cleaning Roller in place A Make sure Oil Bottle is out 2 Install the Fuser Roller shipping restraints removed when you unpacked your printer Open the Release Levers and insert them at each end of the fuser as shown B note If you need replacement packaging call NEC Customer Service at 800 632 4650 3 ...

Page 286: ...g Levers G 9 Remove and discard the Toner Collector H If you have a new Toner Collector replace it now To order a new Toner Collector call NEC Customer Service at 800 632 2326 and ask for part number 20 213 Do not ship your printer with a used Toner Collector 10 Close the Front and Top Covers I 11 With another person s help put the printer into the plastic bag 12 Place the printer into the base tr...

Page 287: ...XIV SuperScript 4400 Maintenance Guide F G H I J ...

Page 288: ...r Cord and User Guide unless you are shipping the printer for service Slide box cover all the way down L 15 Attach the shipping box to its base tray Insert the screw holders first M then the box screws themselves N 16 Tape the top of the box shut 17 Put shipping straps around the carton K L M N ...

Page 289: ...XVI SuperScript 4400 Maintenance Guide ...

Page 290: ...SuperScript 4200N and 4400 Series Printers Maintenance Guide March 1999 703 A0322 001 Addendum ...

Page 291: ...rations and applications must be determined by the customer and is not warranted by NEC Technologies To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited NEC Technologies Inc 1999 Microsoft Windows Windows 95 Windo...

Page 292: ...e left column identifies which page in the Maintenance Guide is affected The center column identifies which page in this addendum the revision can be found The right column identifies the name of the revised subject Maintenance Guide to Addendum Cross Reference User s Guide Addendum Subject Page 39 Page 1 Service Modes Page 39 Page 2 Factory Service Mode Page 40 Page 3 Entering a Service Mode Page...

Page 293: ...ii Superscript 4200N and 4400 Series Maintenance Guide Addendum ...

Page 294: ...0N System Code 3 Determining the System Code Version 3 Performing the Upgrade 3 Upgrading the 4400 Series Boot PS and Network Codes 4 Determining the Boot Code Version 4 Performing the Upgrade 4 Appendix E Error Messages 8 Appendix F 4400 Series Operator Panel Buttons 10 Appendix G 4400 Series Operator Panel LEDs 11 Appendix H 4400Series Operator Panel Messages 12 Appendix I Glossary 18 Notes ...

Page 295: ...iv Superscript 4200N and 4400 Series Maintenance Guide Addendum ...

Page 296: ... tasks Described below are the service modes for the 4200N and 4400 Series printers 4200N Service Modes 4400 Series Service Modes Burn Boot and PS Use this mode for upgrading the printer system code Burn PS Code Do not use this service mode Burn Boot Code Do not use this service mode Self Test Use this mode for commanding the printer to check and analyze specific printer hardware Automatically dis...

Page 297: ...E MODE appears in the operator panel display and the OnlineLED is not illuminated 5 Press Next until FACTORY MODE appears 6 Press Select to enter factory mode 7 Use the Next button to navigate the factory mode menu and the Select button to select specific menu items A diagram of the menu tree is shown below 8 When finished performing the tests turn off the printer 9 Slide the controller board back...

Page 298: ...rmine which version is currently installed To display the version 1 Put the printer into service mode 2 Press Next until CODE VERSION appears 3 Press Select to display the system code version 4 Record the current version and save it with the printer records documents Performing the Upgrade To perform the upgrade a personal computer must be directly connected to the printer s parallel port using an...

Page 299: ...sferring the upgraded code to the printer The code upgrade and an optional Adobe Systems proprietary installation program can be obtained from NEC Customer Support Determining the Boot Code Version If needed you can determine which boot code version is already installed To determine the version 1 Put the printer into service mode 2 From the operator panel press Next until SELF TEST appears 3 Press...

Page 300: ...ys for about 5 seconds during an unsuccessful upgrade MEDIA EXITS indicates the end of the upgrade process 7 Turn the printer off and restart To upgrade the 4400 Series PS Code 1 Put the printer into service mode 2 From the operator panel press Next until DOWNLOAD CODE appears 3 Press Select and WAITING FOR DATA appears 4 From the computer move to the directory containing the file for the new code...

Page 301: ...for the new code is PSHDnnn PS where nnn is the upgrade version number The file name for the installation program is PCADOBE 5 Use either the copy command or installation program to perform the upgrade To use the copy command enter COPY B PSHDnnn PS LPT1 at the command prompt To use the installation program enter PCADOBE DIR PSHDnnn PS at the command prompt where DIR is the path to PSHDnnn PS Duri...

Page 302: ...7 ...

Page 303: ...lace both SIMMs for Bank A 0003 Error in SIMM Bank A Re install or replace both SIMMs for Bank A 0004 Error in SIMM Bank B Re install or replace both SIMMs for Bank B 0005 Error in SIMM Bank B Re install or replace both SIMMs for Bank B 0006 Error in SIMM Bank A Re install or replace both SIMMs for Bank A 0007 Error in SIMM Bank B Re install or replace both SIMMs for Bank B 0008 NVRAM error Replac...

Page 304: ...isting PS Code are the same No action required Verify Boot Code Validate the existing Boot Code No Write Access Cannot erase the existing Boot Code Replace controller board No Boot Changes New and existing Boot Code are the same No action required File Error Resend File Incorrect file used for upgrade 4400 Series printers Assure the correct upgrade file is being used Perform the upgrade again Boot...

Page 305: ...m Printer Menu appears on the status display Online Button is not active Menu Press to exit menu mode Media Offline Press once to change media to Label stock Green LED light turns on Press again to return to plain paper When engine detected the Over Head Transparencies OHT in the Tray 1 Button is not active Online Press once to change media to Label stock Green LED light turns on Press again to re...

Page 306: ... Data On Print buffer contains data Off Print job has ended or print buffer has been cleared by user canceling Blinking Data is being sent to the printer Online On Printer is online and ready to print Off Printer is offline or in menu mode Blinking Printer is warming up Warning On Service call required Off Normal state no action required Blinking Printer has a problem see error display on LCD OHT ...

Page 307: ...g mode Line 1 Line 2 PRINTING Printer is printing a page Line 1 Line 2 PROCESSING Printer is processing a job Line 1 Line 2 PRESS FEED TO PRINT For job hold feature this message prompts the user to release the print job for printing If no key is pressed after a time out period the print job is released and this message is changed to Printing Line 1 Line 2 WAITING Printer is waiting for additional ...

Page 308: ...ains paper size that is not supported by engine Line 1 Line 2 PAPER MISMATCH LOAD LETTER TRAY Paper tray has papers but not the right type Line 1 Line 2 PAPER MISMATCH LOAD LEGAL TRAY Paper tray has papers but not the right type Line 1 Line 2 PAPER MISMATCH LOAD A4 TRAY Paper tray has papers but not the right type Line 1 Line 2 PAPER MISMATCH LOAD B5JIS TRAY Paper tray has papers but not the right...

Page 309: ...talled incorrectly Line 1 Line 2 C TONER NOT FOUND Cyan toner cartridge is not installed or installed incorrectly Line 1 Line 2 PAPER JAM DRUM Paper jam in drum area Line 1 Line 2 PAPER JAM INNER DRUM Paper jam in inner area Line 1 Line 2 PAPER JAM EXIT DRUM Paper jam in exit tray Line 1 Line 2 MISFEED Paper misfeed Line 1 Line 2 CHECK WASTE TONER Waste toner bottle is full or is not installed Lin...

Page 310: ...ridge has about less than 500 pages left to end of life Line 1 Line 2 C TONER LOW Cyan toner cartridge has about less than 500 pages left to end of life Line 1 Line 2 120K SERVICE Paper discharge drum cleaner transfer roller transfer drum and paper pick up roller all reach end of life Line 1 Line 2 CASSETTE OUT TRAY1 Cassette is not installed in paper tray1 Line 1 Line 2 CASSETTE OUT TRAY2 Cassett...

Page 311: ...LL E4 Toner empty sensor error Line 1 Line 2 SERVICE CALL E5 Transfer roller solenoid error Line 1 Line 2 SERVICE CALL E6 Drum cleaning solenoid error Line 1 Line 2 SERVICE CALL E7 Drum cleaning clutch error Line 1 Line 2 SERVICE CALL E8 Fuser unit clutch error Line 1 Line 2 SERVICE CALL E9 Belt marker sensor error Line 1 Line 2 SERVICE CALL EL Erase LED error Line 1 Line 2 SERVICE CALL F0 Cooling...

Page 312: ...temperature error Line 1 Line 2 SERVICE CALL H4 Fuser temperature is continuously high after printable temperature error Line 1 Line 2 SERVICE CALL L1 Beam detector error Line 1 Line 2 SERVICE CALL L2 Scanner motor error Line 1 Line 2 SERVICE CALL LL Laser power error Message Explanation ...

Page 313: ...r actual printing Physically resides in the 4200N PS flash or on the 4400 Series hard drive Can be upgraded PS Flash Semiconductor devices on the 4200N controller board used for storing the PS code Network Code The Secondary File Server programs and associated web page images Physically resides on the 4400 Series hard drive On the 4200N a small part of it physically resides in the boot flash the m...

Page 314: ...19 NOTES ...

Page 315: ...20 Superscript 4200N and 4400 Series Maintenance Guide Addendum ...

Page 316: ......

Page 317: ...P N 703 A0322 001 NEC Technologies Inc 1250 N Arlington Heights Rd Itasca IL 60143 www nectech com ...

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