NEC SL1100, Features And Specifications Manual

Page: 62 / 864

Program Num-
ber
Program Name Default
41-14-03 ACD Options Setup - ACD Priority for Overflow Calls
This option determines whether the ACD group should use
its own priority assignment or if it should follow the priority
assigned in Program 41-03-03.
0 = Own group priority
1 = Priority order by Program 41-03-03
(default = 0)
41-14-04 ACD Options Setup - Automatic Answer at Headset
Enable (1)/Disable (0) Automatic Answer for agents using
headsets.
0 = Off
1 = On
(default = 0)
41-14-06 ACD Options Setup - Call Queuing after 2nd Announce-
ment
Determine whether the caller should hear the 2nd Delay An-
nouncement and then be taken out of queue (1), or be
placed back into queue (0).
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
41-14-07 ACD Options Setup - Automatic Off Duty for SLT
Enable (1)/Disable (0 Automatic Off Duty (rest) mode for
agents with single line telephones.
0 = No change to off duty mode
1 = Change to off duty mode automatically
(Skip)
(default = 0)
41-14-08 ACD Options Setup - ACD Off Duty Mode
Enable (1)/Disable (0) the agent's ability to receive internal
calls in ACD Off Duty Mode.
0 = Cannot receive internal call
1 = Can receive internal call
(default = 0)
41-14-09 ACD Options Setup - Automatic Wrap Up End Time
Set the time for the Automatic Wrap Up End Time.
0 ~ 64800 (seconds)
(default = 0)
41-14-10 ACD Options Setup - ACD No Answer Skip Time
Set the time a call to the ACD Group rings an idle extension
before routing to the next agent.
0 ~ 64800 (seconds)
(default = 10)
41-14-12 ACD Options Setup - Start Headset Ear Piece Ringing
(for SLT)
Set the ringing start time for the headset ear piece on a sin-
gle line telephone.
0 ~ 64800 (seconds)
(default = 0)
41-14-17 CTI : Operation mode when transfer no login ACD
group
This program allows CTI Server transfers a trunk call to
ACD Pilot number which group has no login agent in 3rd
Party CTI.
0 = Transfer to ACD group
1 = Error notice
(default = 0)
41-16-01 ACD Threshold Overflow - Number of Calls in Queue
Define the maximum number of calls allowed in the ACD
queue before overflow occurs.
0 ~ 84 (0 = No Limitation)
(default = 0)
41-16-02 ACD Threshold Overflow - Operation Mode for ACD
Queue
Define how the system should handle calls when the num-
ber of calls in queue exceeds the threshold.
0 = The last waiting call is transferred
1 = The longest waiting call is transferred
2 = Send Busy Tone
(default = 0)
41-19-01 ACD Voice Mail Delay Announcement - Delay Message
Start Timer
Assign how long the system waits before playing the Delay
Message.
0 ~ 64800 (seconds)
(default = 0)
41-19-02 ACD Voice Mail Delay Announcement - Mailbox Number
for 1st Announcement Message
Assign the Voice Mail ACD Announcement Mailbox as the
message source for the 1st Announcement Message.
Dial (up to eight digits)
(default not assigned)
41-19-03 ACD Voice Mail Delay Announcement - 1st Delay Mes-
sage Sending Count
Assign the 1st Delay Message Sending Count. This entry
must be set to 1 or higher for the message to play.
0 = No message is played
1 ~ 255
(default = 0)
41-19-04 ACD Voice Mail Delay Announcement - Mailbox Number
for 2nd Announcement Message
Assign the Voice Mail ACD Announcement Mailboxes as
the message source for the 2nd Announcement Message.
Dial (up to eight digits)
(default not assigned)
41-19-05 ACD Voice Mail Delay Announcement - 2nd Delay Mes-
sage Sending Count
Assign the 2nd Delay Message Sending Count. This entry
must be set to 1 or higher for the message to play.
0 = No message is played
1 ~ 255
(default = 0)
SL1100 ISSUE 2.0
1-50 Automatic Call Distribution (ACD)
A