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Operation and Maintenance
607
Collecting Hardware Log
This section describes which hardware information of the server needs to be collected.
• Recording phenomenon
• Recording occurrence status
• Checking operation status of the server and the server itself
• Checking event logs and suspected issues
• Checking removed parts
• Collecting Sensor information
• Collecting Service Processor LOG information
1.
Recording phenomenon
Record the phenomenon at a failure in detail such as system stall or reboot.
Record also the lighting conditions of EXPRESSSCOPE
®
Monitor status LED and other
LEDs.
2. Recording occurrence status
Record the status at a failure in detail.
Did the failure occur during the operation, at starting up or shutting down,
when some operation is executed or the operation was in process?
3.
Checking operation status of the server and the server itself
Following information checked on the analyzing procedure of failure.
· Status LED status of EXPRESSSCOPE
®
Monitor.
·
“View Faults”
information of EXPRESSSCOPE
®
Monitor
·
“System Summary”
information
4. Checking event logs and suspected issues
Following information checked on the analyzing procedure of failure.
· BID information of event log
IMPORTANT:
●
It is recommended to collect failure information described below
before asking for a support in order for your maintenance
company to identify and remove failed point quicker.
For customers without support contract, collect the hardware log
before asking for a support.
Summary of Contents for Express5800/A1080a
Page 87: ...87 Memo ...
Page 292: ...Hardware 292 3 BIOS Menu screen is displayed ...
Page 302: ...Hardware 302 Note 1 Enable is set only for slot 1 and slot 14 at factory shipment ...
Page 351: ...Hardware 351 3 BIOS will start Select Save Exit then press Enter ...
Page 442: ...Hardware 442 5 6 ...
Page 473: ...Hardware 473 Screen for changing keyboard layout in Java Console ...
Page 554: ...Hardware 554 Memo ...
Page 565: ...Software 565 Memo ...
Page 668: ...Operation and Maintenance 668 Memo ...
Page 696: ...XXVIII Memo ...