NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Electra Elite IPK II Document Revision 1
Voice Mail Integration (Analog) 2 - 911
Voice Mail Integration (Analog)
Description
The system is fully compatible with NEC’s analog with Automated Attendant Systems. These systems
provide telephone users with comprehensive Voice Mail and Automated Attendant features. Voice Mail
ends the frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees
a company’s busy receptionists and secretaries for more productive work.
Automated Attendant automatically answers the system’s incoming calls. After listening to a
customized message, an outside caller can dial a system extension or use Voice Mail.
External voice mail requires available analog station ports based on the number of voice mail ports
connected.
Integrated voice mail enhances the telephone system with the following features:
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Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension
connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of
calling back later. Forwarding can occur for all calls immediately, for unanswered calls or only
when the extension is busy. When a user transfers a call to an extension forwarded to Voice Mail,
the call waits for the Delayed Call Forwarding time before routing to the called extension’s mailbox.
This gives the transferring party the option of retrieving the call instead of having it go directly to the
mailbox.
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Leaving a Message
Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is
unanswered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a
message in the called extension’s mailbox. There is no need to call back later.
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Transferring to Voice Mail
By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user’s
own or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in
the mailbox.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any calls trying to get to the voice mail will be placed in queue. As the voice mail ports become
available, the calls will be connected to the voice mail in the order in which they were received.