NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Document Revision 1 Electra Elite IPK II
2 - 442 Hold
16-02-01 Department Group Assignment for Extensions
Assign extensions to Department Groups.
Department Groups: 1~64
20-06-01 Class of Service for Extensions
Assign a Class Of Service (1~15) to an extension.
20-11-09 Class of Service Options (Hold/Transfer Service) - Group Hold Initiate
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate
Group Hold (Service Code 732).
20-11-10 Class of Service Options (Hold/Transfer Service) - Group Hold Answer
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up a call
placed on Group Hold (Service Code 762).
20-11-13 Class of Service Options (Hold/Transfer Service) - Hold Recall to Operator
In an extension’s Class of Service, enable (1) or disable (0) Hold Recall to Operator. If enabled,
a call recalling an extension longer than the Hold/Exclusive Hold Recall Callback Time will recall
to the operator. If disabled, the call will then be placed on hold and the timers will restart. This
will continue until the call is answered or the caller hangs up.
20-17-01 Operator’s Extension
Assign an operator’s extension number if Hold Recall to Operator will be used.
24-01-01 System Options for Hold - Hold Recall Time
Set the Hold Recall Time (0~64800 seconds). A call on Hold recalls the extension that placed it
on Hold after this interval.
24-01-02 System Options for Hold - Hold Recall Callback Time
Set the Hold Recall Callback Time (0~64800 seconds). A trunk recalling from Hold rings an
extension for this interval.
24-01-03 System Options for Hold - Exclusive Hold Recall Time
Set the Exclusive Hold Recall Time (0~64800 seconds). A call on Exclusive Hold recalls the
extension that placed it on Hold after this interval.
24-01-04 System Options for Hold - Exclusive Hold Recall Callback Time
Set the Hold Recall Time (0~64800 seconds). A trunk recalling from Hold rings an extension for
this interval. If still unanswered, the call changes to System Hold.
24-01-05 System Options for Hold - Forced Release of Held Calls Interval
Set the Forced Release of Held Calls interval (0-64800 seconds). If enabled in Program
14-01-16, the system disconnects a call if on Hold longer than this interval.