NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Document Revision 1 Electra Elite IPK II
2 - 272 Digital Voice Mail
user hears the caller’s incoming message. The multiline terminal user can then:
N
Let the call go through to their mailbox
N Intercept the call before it goes to their mailbox
J
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate
amount of time. There are two types of Voice Mail Overflow: Immediate and Delayed. With
immediate overflow, calls immediately reroute to other extensions when all Voice Mail ports do not
answer or, with certain software, are busy. With delayed overflow, calls reroute after a preset
interval. Without any type of overflow, the outside calls ring Voice Mail until a port becomes
available or the outside caller hangs up.
J
Voice Mail Caller ID
The Voice Mail can use ANI/DNIS information to identify the outside caller that left a message in a
user’s mailbox. When the message recipient dials 0 or presses the CID softkey while listening to a
message, they hear the outside telephone number of the message sender.
The message recipient can also return the from their mailbox if allowed by system programming by
pressing the CALL softkey or #,0. Refer to
Caller ID Call Return on page 2-159 .
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any calls trying to get to the voice mail will be placed in queue. As the voice mail ports become
available, the calls will be connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
will be handled as though there were no voice mail queuing feature enabled. The calls will either access
voice mail if a port is available or they will receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Message Key will Operate as Voice Mail Key
The system enhances a telephone’s Message key function when connected to a system which has voice
mail installed. When an extension receives a voice mail, the Message key can be used to check the
number of messages in voice mail, as well as call the voice mail to listen to the messages. If there is no
Voice Mail Programmable Function Key defined (Program 15-07-01, code 77), the telephone’s Message
Waiting LED will flash to indicate new messages.
This option is not available with a networked voice mail - the voice mail must be local.