NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Document Revision 1 Electra Elite IPK II
2 - 54 Automatic Call Distribution (ACD)
For each ACD Group, you can set the following conditions:
N
The number of trunks that can wait in queue before the Queue Status Display occurs.
N How often the time in queue portion of the display reoccurs (see the Queue Status display Timing
illustration below).
N Queue Status Display holding time.
N
Queue Status Alarm enable/disable.
N Queue Status Alarm sending time.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out
agents will display the Queue Status and hear the alarm according to the settings defined in system
programming. Pressing the Queue Status Display Programmable Function key will return the telephone to idle
until the timer in Program 41-20-03 expires again.
Do not use both 41-15-01~02 and 41-20-01~05 to set the ACD queue alarm. Select either one or the
other for the system to follow.
Feature
Available in Program
41-15-01~02
Available in Program
41-20-01~05
Queue Status
Display --- Yes
Queue Status
Display Time --- Yes