NEC ELECTRA ELITE IPK II, Features And Specifications Manual

Page: 82 / 996

Document Revision 1 Electra Elite IPK II
2 - 60 Automatic Call Distribution (ACD)
Queue Status Display
When Logged Into ACD Group
1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key
(Code:
, 19).
The display indicates the number of calls in queue, the trunk name, and the length of time the call has been
waiting.
When the Queue Status Display key is pressed, the queue status of the extension’s group is displayed. When the
extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in Program 41-18-
02 is displayed.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD
Groups.
3. Press the CLEAR key to return the telephone to an idle state.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged
out agents will display the Queue Status and hear the alarm according to the settings defined in system
programming.
Pressing the Queue Status Display Programmable Function key will return the telephone to idle until the
timer in Program 41-20-03 expires again.
Rest Mode
To set the manual Rest Mode:
Multiline Terminal
1. With the multiline terminal in an idle state, press the ACD Rest Mode key (PGM 15-07-01 or SC
752:
, 13).
The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key will
flash until the agent hangs up.
This operation is not available for the System Supervisor.
Single Line Telephone
1. Lift the handset and dial 658.
A fast busy is heard.
To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash again to
return to the outside party. Rest Mode will begin once the call is completed.
2. Hang up.