NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Electra Elite IPK II Document Revision 1
Transfer 2 - 841
Transfer
Description
Transfer permits an extension user to send an active Intercom or outside call to any other extension in
the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a
user transfers automatically recalls if not picked up at the destination extension. This assures that users
do not lose or inadvertently abandon their transfers. While a transferred call is ringing an extension the
system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following types of transfers:
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Screened Transfer
The transferring user announces the call to the destination before hanging up.
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Unscreened Transfer
The transferring party extends the call without an announcement.
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Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an extension.
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Transfer Without Holding
A user presses a busy line key or the same (busy) CAP key and waits for the call to complete. The
system automatically sends them the call when the internal caller hangs up.
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs up.
For example, extension 104 can answer a trunk, press Transfer, dial 105 and hang up. The system
extends the call to extension 105. Without Automatic On-Hook Transfer, the call would stay on Hold at
extension 104 when the user hangs up. To extend the call, the user at extension 104 would have to
press the Transfer key again before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However,
users have to be more aware of how they handle their calls on Hold. Without Automatic On-Hook
Transfer, extending a call becomes a two-step operation - but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that will allow you to prevent a Transferred call from
recalling the originating extension if the call is not answered.