NEC ELECTRA ELITE IPK II, Features And Specifications Manual

Page: 274 / 996

Document Revision 1 Electra Elite IPK II
2 - 252 Department Calling
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Busy or Not Answered
A call to the pilot number will cycle through the idle members of a Department Calling group. The
call will continue to cycle until it is answered or the calling party hangs up.
If all members of the Department Group are busy, an incoming or transferred call to the group’s pilot
number will queue for an available member. Each group has a queue that can hold any number of
waiting calls. If a display telephone is waiting in queue, the user will see: WAITING (group name). If a
transferred call in queue is an outside call, and the system has DSP daughter board installed with the
VRS, the queued caller will hear, “Please hold on. All lines are busy. Your call will be answered when a
line becomes free.”
The VRS can also transfer calls to Department Groups. Refer to Voice Response System (VRS) on page
2-943 for information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
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Busy on a call
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In Do Not Disturb
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Call Forwarded
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Logged Out
Conditions
When a DIL rings to a Department Group, the DIL may follow overflow programming
(Programs 22-01-04 and 22-08-01).
If all agents are logged out and an intercom call to the Department Group is made you will
get a busy signal.
Extensions within a Department Group which have Call Forwarding enabled will not be
included in the call hunt. The extension to which the user is forwarded will not receive the
hunted calls. When you use the automatic Department Step calling (16-01-03) it will only
hunt to members with the same or lower priority.
Easily step call to an idle Department Group member if the member called is busy.
A virtual extension can be programmed to receive multiple calls which can camp on to the
extension - no analog port is required.
An extension user can Transfer a call to a Department Group master number. If
unanswered, the call will recall (depending on programming) the transferring extension
after the Transfer Recall Time (Program 24-02-04).
Voice mail uses one Department Group for voice mail.