NEC ELECTRA ELITE IPK II, Features And Specifications Manual

Page: 967 / 996

Electra Elite IPK II Document Revision 1
Voice Response System (VRS) 2 - 945
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Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For example,
“Dial the 3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer
Service.” When assigning and recording Automated Attendant greetings, you can choose among
the 48 VRS messages.
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call first (either a
normal trunk or one designated for a department group) to let the outside caller hear a recorded
message when the call is not answered in a programmed period of time. With this feature, the call keeps
ringing at the same destination until it is answered or until other programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the messages is
programmable. These messages will be repeated and, between these messages, either ring back tone
or Music on Hold can be played.
This feature has two different modes:
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Permanent Mode
This mode sets the feature using system programming and is available for the following types of
calls.
N Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key, this feature
will be initiated. The waiting message will be played until other no-answer program (transfer to another
incoming ring group, disconnect, etc.) takes affect.
N Designated Call for the Department Group
N
When a department group receives a call from a DID, DIL, DISA or E&M trunk and all terminals in the
group are busy, the call will be put in a queue and VRS Waiting Message will also be initiated. The
waiting message will be played until other no-answer program (transfer to another incoming ring
group, disconnect, etc.) takes affect or a terminal becomes available to receive the department call.
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Manual Mode
This mode can be programmed by pressing the "VRS Waiting Message" function key from a
multiline terminal to set this feature for each incoming ring group. This mode can be used for
normal incoming calls only.
The following programs would be used to define the VRS Waiting Message feature and the trunk
overflow:
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11-10-20: Service Code Setup (for System Administrator), VRS - Record/Erase Message
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15-07: Programmable Function Keys
Incoming Call Queuing Setup (Function Number 52)
Queuing Message Starting (Function Number 53)