NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Electra Elite IPK II Document Revision 1
Voice Response System (VRS) 2 - 943
Voice Response System (VRS)
Description
The DSP daughter board provides the option for Voice Response System (VRS) which gives the system
voice recording and playback capability. The VRS CompactFlash card provides up to 48 system
messages (General Message, Automated Attendant greetings, ACD messages, and the 900 Preamble).
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General Message
- provides a prerecorded message to which any user can listen
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Automated Attendant (Operator Assistance)
- answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
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ACD Messages
- provides announcement and overflow messages for ACD groups
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Transfer to the VRS
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any extension user can Transfer their outside call to the VRS
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Voice Prompting Messages
- plays call and feature status messages to users
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900 Preamble -
alerts callers using 900 lines of the cost and features of the “pay-per-call” service
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Time, Date and Station Number Check
- lets a multiline terminal extension user quickly hear a
recording for the time, date, or the extension’s number.
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any type of
message is 2 minutes - this is not programmable. VRS messages are battery backed up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General Message,
an employee can go to any multiline terminal and press 4 (for General Message). You can restrict the
ability to record the General Message in an extension’s Class of Service. This allows you to give
recording capability to the System Administrator or Communications Manager, for example, but not any
employee. The MW LED at each telephone flashes when a new General Message is recorded. Once the
extension user listens to the message, the MW LED goes out.