MPE XR III series, Operator'S Manual

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CLAIM FOR DAMAGE IN SHIPMENT
This instrument received comprehensive mechanical and electrical inspections before shipment.
Immediately upon receipt from the carrier, and before operation, this instrument should be
inspected visually for damage caused in shipment. If such inspection reveals internal or external
damage in any way, a claim should be filed with the carrier. A full report of the damage should
be obtained by the claim agent and this report should be forwarded to us. We will then advise
you of the disposition to be made of the equipment and arrange for repair or replacement. When
referring to this equipment, always include the model and serial number.
RETURNING EQUIPMENT
Before returning any equipment to the factory, the following steps should be taken:
1.
Contact our technical service department. Give a full description of the difficulty and
include the model and serial number of the unit. On receipt of this information, we will
give you service information or shipping instructions.
2. Packaging and method of shipment must be coordinated with the factory to insure safe
delivery. All equipment returned for repair require a Return Authorization Number and
must be insured. No returns will be accepted without assignment of a Return
Authorization Number.
3. For non-warranty repairs, we will submit a cost estimate for your approval before
proceeding.
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