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3300 ICP Technician’s Handbook

Figure 12: MXe/MXe Server - Removing the Cover

Install Controller Modules

Read the Safety Instructions before performing the procedures in this
chapter (see “Safety Instructions” on page 3).

Figure 11: CX/CXi, CX II/CXi II - Removing the cover

Tip:

Before installing a 3300 ICP,

always

read the RN for the software you

are installing (see “3300 ICP Documentation - Mitel eDocs” on page 8).

Summary of Contents for 3300

Page 1: ...MITEL 3300 IP Communications Platform Technician s Handbook Mitel Communications Director Release 5 0 ...

Page 2: ...in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel SX 2000 SUPERCONSOLE 1000 and SUPERSET are trademarks of Mitel Networks Corporation Windows is a trademark of Microsoft Corporation Cisco is a trademark of Cisco Systems Inc VT100 is a trademark of Digital Equipment Corporation Java is a trademark of Sun ...

Page 3: ...th AMC 23 Setting your DNS Server IP 24 Verify the Connections 24 Establish Communication with Controller 25 Set Controller RTC IP Address AX MXe CX CXi CX II CXi II 25 Configure System IP Address MXe Server 26 Configure the Layer 2 Switch AX MXe CXi CXi II 26 Configure the Layer 2 Switch MXe Server 27 Enable Licenses and Options 29 Automatic Sync with AMC via MCD Software Installer Tool Rel 6 0 o...

Page 4: ...stall System Software Manually 85 The MCD Software Installer Tool 91 Install the MCD Software Installer Tool 91 Install System Software using the Software Installer 91 Upgrade System Software 94 Online Upgrade 94 Offline Upgrade 98 System Software Installation Details 101 Software Upgrade Install Options 101 Upgrading System Software Notes Tips and Cautions 102 Change Number of IP User Licenses 10...

Page 5: ...ms 136 Converting a PRI Database on a Universal NSU 138 Export Configuration Data 139 Import Configuration Data 140 Restoring Default Addresses on MXe Server 141 Assign Static IP Addresses to IP Phones 142 Providing Power Over Ethernet to Devices CXi CXi II 145 Recover MXe Server 146 Before You Begin 146 Install Replacement Hardware 146 Connect Laptop PC and CD DVD Drive 147 Install Mitel Applicat...

Page 6: ...8 MXe II Single Hard Disk or Solid State Drive 209 MXe II MXe Server Two Hard Drives 210 MXe III Single Hard Disk or Solid State Drive 214 MXe III Two Hard Drives 215 Fan Complex 218 MXe MXe Server 218 AX 219 CX II CXi II 220 Power Supply Unit 221 MXe AX 221 ASU II 221 Redundant Power Supply 222 AX MXe MXe Server 222 RAID Controllers 223 MXe II MXe Server 223 MXe III 226 Line Cards 231 AX 231 ASU ...

Page 7: ...ttings 286 IP Phone Settings 286 Telephone Programming Guide 286 Increasing DSP Resources 287 Appendix C Typical Network Configurations Network Configuration Examples 301 DHCP Server Settings 301 Configuration 1 One DHCP Server per VLAN 302 Configuration 2 One DHCP Server for Two VLANs 304 Configuration 3 Router on a Stick 305 LLDP MED and IP Phone Network Policy 305 Cisco Discovery Protocol CDP 3...

Page 8: ...T1 E1 Framer Module 345 T1 E1 Combo Card 346 Quad BRI Framer Module 347 Network Services Unit LEDs 349 Universal R2 NSU 349 BRI NSU 352 Analog Services Unit LEDs 354 ASU II Card LEDs 356 ASU II ONS and Combo Card Alarm LED 356 ASU II ONS Card Activity LED 356 ASU II Combo Card Activity LED 356 IP Device LEDs 357 Peripheral Cabinet LEDs 358 SX 200 Bay LEDs 360 Digital Services Unit LEDs 363 In Line...

Page 9: ...ring a Windows 2000 DHCP Server prior to Release 7 0 397 Program DHCP for VLAN prior to Rel 7 0 399 Connect a Windows 95 98 PC to the NSU via Dial Up 401 Physically Connecting the PC to an NSU 402 Creating a Dial Up Network Connection on Windows 95 98 402 Migrate SX 2000 PBX Hardware 404 Collecting System Logs Manually 405 Collecting System Lockup Logs Manually 406 Peripheral Cabinet 407 Digital S...

Page 10: ...x Enter document Title using Variable ...

Page 11: ...Chapter 1 Getting Started ...

Page 12: ...2 3300 ICP Technician s Handbook ...

Page 13: ...llers such as MX 100 250 and 700 user controllers that are not covered here refer to earlier versions of the Technician s Handbook Symbols Used in the Handbook Safety Instructions A printable version of the Safety Instructions is available on the Mitel Customer Documentation web site Note Provides important details Tip Provides additional information you should know about a topic Time Indicates th...

Page 14: ...st be carried out by service personnel who have successfully completed the Mitel Installation and main tenance training course CAUTION Hardware is sensitive to shock and vibration han dle hardware with care CAUTION Provide a permanent ground for all controllers and units through the ground connection on each cabinet CAUTION BRI Interface is not available in Taiwan Use of this interface is prohibit...

Page 15: ...9 for part numbers AX and MXe Server Mitel Communications Director Installation CD included with controller Optional Hardware such as RAID Hardware and hard drives 2 Redundant Power Supply NSU ASU What You Need for Installation Phillips screwdrivers Anti static strap CAT 5 or better cable with RJ 45 connector Computer for programming the 3300 ICP IP addresses for the controller E2T and IP telephon...

Page 16: ... Stratum 3 Clock Module on page 51 Install Controller Hardware on page 51 Rack Mount the Controller on page 51 Install Service Units and Cabinets on page 58 Install Telephones on page 64 Install and Configure Music on Hold on page 65 Register IP Devices from the Telephone on page 67 Program System Log into the Programming Tools on page 71 Configure NSU via IMAT on page 73 Program the Controller DH...

Page 17: ... 136 Export Configuration Data on page 139 Import Configuration Data on page 140 Assign Static IP Addresses to IP Phones on page 142 View Logs on page 119 Detecting Device Moves on page 126 Load IP Phone Software Remotely on page 112 Assign Static IP Addresses to IP Phones on page 142 Perform a System Reset on page 129 Restore a Database on page 132 Recover MXe Server on page 146 Install and Repla...

Page 18: ...d You must obtain your Mitel Options Password through Mitel OnLine www mitel com You will create your application record on the AMC via Mitel Online see Enable Licenses and Options on page 29 This password is required during a software upgrade or installation procedure A new password has been issued to you if you are purchasing new options Mitel recommends using online synchronization with the AMC...

Page 19: ...nt at 1 888 222 6483 If you are in any other region contact your local regional support service Technical Support Please contact Mitel Technical Support if you require technical assistance If you cannot resolve the problem by using the 3300 ICP Troubleshooting Guide please collect the required information listed in the applicable section s of the 3300 ICP Troubleshooting Guide before calling Mitel...

Page 20: ...10 3300 ICP Technician s Handbook ...

Page 21: ...Chapter 2 Initial Setup ...

Page 22: ...12 3300 ICP Technician s Handbook ...

Page 23: ... Java Run time Environment 1 6 0_1 or later installed VT100 emulator program FTP Server can be installed with Microsoft IIS or PWS for example AX MXe CX CXi CX II and CXi II Controller 1 Connect an RS 232 straight DTE male to female serial cable between the controller s Maintenance port and the PC s serial port cable not provided 2 Program the PC s serial port from the communication program with t...

Page 24: ...troller starts up 3 Proceed to Establish Communication with Controller on page 25 MXe Server Unlike the other 3300 ICP controllers the MXe Server arrives complete with all of the software pre installed on the hard disk This includes the Mitel Communications Director MCD software and the VxWorks virtual machine There is still some configuration and licensing work to do before the MXe Server can be ...

Page 25: ...to the MXe Server from other subnets you must manually clear the router ARP cache or wait until the router ARP cache is automatically updated Refer to the latest 3300 ICP Release Notes for instructions Tip The MXe Server is shipped with two hard drives one with the software loaded and one blank Before continuing mirror the blank drive starting at Step 11 of the procedure described in Replace One H...

Page 26: ...n your laptop to the server printer port see Figure 1 Figure 1 Laptop Connections 3 Open a communication application for example ProCom or Hyperterminal on your laptop to the 3300 ICP and set the connection parameters as follows Table 2 Communication Connection Parameters Parameter Required Setting Port COM 1 example only Bits Per Second 38400 Data Bits 8 Parity None Stop Bits 1 Flow Control None ...

Page 27: ... the company name Enter Local Networking Parameters local IP address for this server Enter 192 168 1 8 INITIALLY KEEP AS DEFAULT Select Local Subnet Mask see Note below Enter 255 255 255 0 Select Operating Mode Select Server only Select Gateway Address Enter 192 168 1 1 INITIALLY KEEP AS DEFAULT Set DHCP Server Configuration Select Off Do not provide DHCP Service to local Network Corporate DNS Ser...

Page 28: ... the same Subnet Mask that you configured for the APC Click OK Click Start click Settings click Network and Dialup Connections and then click Local Area Network Connection Ensure that the connection is Enabled 8 Launch Microsoft Internet Explorer and go to the following URL https 192 168 1 8 server manager 9 At the login page enter Username admin Password enter the Linux admin password that you se...

Page 29: ...Screen 11 Click Modify to change the existing System IP Address and the APC Gateway Address 12 Enter the new System IP Address and APC Gateway Address 13 The IP addresses in the following screens are examples only Figure 3 Change the System IP and APC Gateway Addresses ...

Page 30: ...iguous and available in the network Figure 4 Enter the New Addresses 15 Enter three valid available and contiguous IP addresses for the Media Gateway IP IP address of the Real Time Controller card E2T Card IP Layer 2 L2 IP 16 Enter the Voice VLAN ID 1 to 4093 if required for the network At the bottom of the Mitel Communications Director screen the following information is displayed Active 3300 ICP...

Page 31: ...nal on your laptop to the 3300 ICP and set the connection parameters see Table 2 Log in to the server console again Login admin Password enter the Linux admin password 19 Select Configure this server Press the Tab keyboard key until Local Networking Parameter is displayed 20 Enter the IP address of the APC MXe card that is appropriate for your network The Gateway IP address changes to x x x 1 21 P...

Page 32: ...lick Local Networks and add the IP address of the network Also add the networks of any other Mitel applications or tools such as OPS Manager Enterprise Manager system administrator client stations and so forth that require access to the MXe Server To extend privileges to a network Under Security click Local networks Click Add network Enter the Network Address Enter the Subnet Mask Enter the Router...

Page 33: ...D Software Installer release 8 0 or later 5 Click on the MXe Server radio button 6 Type in APC IP address APC IP address Login root Password your current MSL password MN 3300 Login system Password password The 3300 ICP Address is blank and you won t be able to edit it 7 Click Configure 8 In the screen that appears click on License Atlas Click Next 9 Click License and Option Configuration Click Nex...

Page 34: ...PC and the controller 1 To verify the serial connection in the VT100 emulator press ENTER If the serial connection is installed and programmed properly a right pointing arrow is displayed when you press ENTER 2 To verify the Ethernet connection from the PC For the MXE Server PING the controller System IP address default is 192 168 1 5 For all other controllers PING the controller RTC IP address de...

Page 35: ... page 275 enter a value and then press ENTER For all other settings press ENTER to accept the default inet on ethernet e IP address and subnet mask hex for controller RTC Get it from your IT administrator gateway inet g IP address of the default gateway for the 3300 must be outside the DHCP range user u ftp ftp password ftp ftp 6 At VXWorks Boot type or press the Reset button on the controller Tip...

Page 36: ... addresses click Save 6 In the MSL server console menu select Configure this Server and reset the APC IP address to the customer subnet same subnet as the above IP addresses 7 Click Activate Changes this will cause a system reset Configure the Layer 2 Switch AX MXe CXi CXi II The internal Layer 2 switch in the CXi CXi II and MXe must be programmed with an IP address in the same subnet as the RTC I...

Page 37: ...t in the DHCP Server form Configure the Layer 2 Switch MXe Server The MXe Server starts with a default IP address for the internal Layer 2 switch and all of the MXe Server IP addresses must be changed at the same time to sit on the same subnet as the L2 switch address Tip Refer to the System Administration Tool Online Help for detailed instructions on programming the IP Network Configuration forms...

Page 38: ...e MXe Server doesn t have an internal DHCP server so you must use an external DHCP server Tip Refer to the preceding initial setup procedures for detailed instructions on how to reset the system defaults and then reprogram new system IP addresses Tip Typically in a VLAN environment an access port is used to connect the Layer 2 switch to the controller and trunk ports to connect the Layer 2 switch ...

Page 39: ...a System Type of Enterprise and license sharing enabled Then when you enable the licenses and options on the controllers designate one controller as the Designated License Manager DLM for the Application Group This enables you to deallocate licenses from one group member and allocate them to another individual system limits permitting After completing changes to an account on the AMC you can perfo...

Page 40: ...2 port 8222 or port 8 4 SI Host PC behind an HTTP Proxy Server If the HTTP 1 1 CONNECT method is used and the SI PC is configured to use an HTTP proxy server then the CONNECT request will be through the proxy server This is the same method used by web browsers to establish HTTPS connections through proxy servers If the SI host PC can reach https www mitel amc com from a web browser then it should ...

Page 41: ...ftware that is pre loaded on the MXe Server s hard drive or if you are installing software on a 3300 ICP click Perform Upgrade If the pre installed software on the MXe Server is the latest release click License and Restore and then click Perform Full Install 4 Specify the IP address username and password of the FTP server or if you are using the 3300 FTP server type in or browse to the location of...

Page 42: ...e Software Installer creates a batch file to facilitate offline registration 10 Allocate licenses to the Purchased Options 11 Click Next and enter the Configuration Options 12 Click Next 13 Click Start 14 If you selected Perform Full Install in Step 3 click Next to display the Define Upgrade Options screen then Deselect Database Backup Under Help Files select Do Not Install Leave Configure License...

Page 43: ...nses exist the screen is updated If not the Software Installer creates a batch file to facilitate offline registration 17 Allocate licenses to the Purchased Options 18 Click Next and enter the Configuration Options 19 Click Next 20 Click Start Automatic Sync via System Administration Tool 1 In the System Administration Tool access the License and Option Selection form and click Change 2 Enter the ...

Page 44: ...re loaded on the MXe Server s hard drive or if you are installing on a 3300 ICP click Perform Upgrade If the pre installed software on the MXe server is the latest release click License and Restore 4 If you selected Perform Upgrade type in or browse to the location of the upgrade software 5 Click Next to get to the License and Options Selection dialog 6 Allocate the number of licenses in the appro...

Page 45: ...our changes to the database 4 Reset the controller page 129 Note This procedure does not apply to the MXe Server Note In Release 6 0 and later you will see an Application Record ID field at the top of the form Leave this field blank Tip When you Change and Save in the License and Option Selection form prior to Release 7 0 an error message that references sysid 65535 means that the SysID or i Butto...

Page 46: ...s form enter the URL for the location of the Help files using the following syntax http IP address of Remote Server help For example http 10 117 7 39 help 3 Click Save To install online Help locally on the PC 1 Copy and unzip the Help zip from MOL to a folder on the PC You can also obtain the Help from the eDocs web site http edocs mitel com 2 Open the sysadmin folder and create a shortcut to the ...

Page 47: ...and Diagnostics click Alarm Details Verify that the following alarms do not appear if you get an alarm go to Check Alarm State on page 117 E2T Com not applicable to the AX CX CXi and CX II CXi II controller DSP 4 Connect two IP Phones directly to the controller s Ethernet ports 5 Program the IP Phones refer to the System Administration Tool Online Help for details 6 Make a call from one phone to t...

Page 48: ...38 3300 ICP Technician s Handbook ...

Page 49: ...Chapter 3 Installation and Programming ...

Page 50: ...40 3300 ICP Technician s Handbook ...

Page 51: ...able components for each controller Refer to Chapter 6 on page 157 for installation instructions Figure 5 Slot Locations for the MXe Controller and MXe Server Card Table 4 MXe Controller Supported Modules Module MMC1 MMC2 MMC3 MMC4 MMC5 MMC6 FIM Yes Yes Yes Yes No No T1 E1 Yes Yes Yes Yes No No BRI Yes Yes Yes Yes No No Page 1 of 2 ...

Page 52: ...es Yes Table 5 MXe Server Supported Modules Module MMC1 MMC2 MMC3 MMC4 MMC5 MMC6 DSP Up to two DSP modules for additional compression DSP II No No No Yes Yes Yes Echo Canceller Yes Yes Yes Yes Yes Yes Figure 6 Slot Locations on the AX Controller Card Table 4 MXe Controller Supported Modules continued Module MMC1 MMC2 MMC3 MMC4 MMC5 MMC6 Page 2 of 2 ...

Page 53: ...and Programming Figure 7 Slot Locations for the CXi Controller with an Ethernet L2 Switch Note Only three ASU ports are supported system wide Figure 8 Slot Locations for the CX Controller without an Ethernet L2 Switch ...

Page 54: ...Handbook Note Only three ASU ports are supported system wide Figure 9 Slot Locations for the CXi II Controller with an Ethernet L2 Switch with POE Figure 10 Slot Locations for the CX II Controller without an Ethernet L2 Switch ...

Page 55: ...e7 Server AX6 MXe II3 MXe III13 CX CXi CX CXi II2 LX Embedded CIM Quad CIM page 172 FIM page 170 DSP page 170 Echo canceller page 170 T1 E1 Framer page 171 BRI Framer page 171 T1 E1 Combo page 171 Line Cards AX ASU II page 231 AMB MXe page 175 AMB CX CXi page 176 AMB CX II CXi II page 178 AOB CX CXi page 179 AOB CX CXi page 180 Redundant Power Supply page 222 Page 1 of 3 ...

Page 56: ...Module page 174 System i Button page 174 System Flash page 233 Voice Mail Flash page 233 E2T page 202 Application Processor Card9 APC CX i page 188 APC CX i II10 page 194 Application Processor Card APC MXe Upgrading to a 1400 User System Table 6 Controller Component and Upgrade Options continued Processor Speed 2 G 450 450 533 266 450 Components MXe7 Server AX6 MXe II3 MXe III13 CX CXi CX CXi II2 ...

Page 57: ...ater software 7 The MXe Server requires Release 8 0 or later software 8 The CX II CXi II and AX controllers use an embedded Stratum 3 Clock so it is not field replaceable 9 The APC CX i is available for the CX or CXi running Rel 7 1 software 10 The APC CX i II is available for the CX II or CXi II running MCD 4 0 software 11 The Hard Drive 2 pack for the MXe Server comes with one of the hard drives...

Page 58: ...ules Read the Safety Instructions before performing the procedures in this chapter see Safety Instructions on page 3 Figure 11 CX CXi CX II CXi II Removing the cover Tip Before installing a 3300 ICP always read the RN for the software you are installing see 3300 ICP Documentation Mitel eDocs on page 8 ...

Page 59: ...he controller cover or the controller card 10 Reconnect the cables to the controller 11 Power up the controller AX 1 Remove the blanking plate or the old MMC from the controller by removing the screws that hold the standoffs to the controller The screws are on the back side of the controller card 2 Back off the controller faceplate screw nearest the MMC slot a couple of turns because the screw int...

Page 60: ...roller face plate See Figure 13 Do not push the MMC past the controller face plate as shown in Figure 14 7 Re install and or re tighten the screws 8 Continue with procedure as described in the specific FRU instructions Figure 13 Position module at an angle AX Figure 14 Slide in and seat module AX ...

Page 61: ...racket Installation 1 Position a mounting bracket inside the rack frame at the desired height Fasten the mounting bracket to the front of the rack frame with two screws one in the top hole the other in the bottom see 1 on Figure 15 Then do the same to fasten the other mounting bracket on the other side of the rack frame at the same height 2 Fasten the angle brackets on each side of the cabinet Ali...

Page 62: ... on each side of the frame in the bottom hole position of the space that the MXe will occupy loosely enough that the frame mounting bracket can be dropped into position resting on the screw thread see Figure 16 3 Position the MXe on the frame resting the MXe mounting brackets on the frame mounting screw thread The MXe will rest on those screws while the remaining screws are installed 4 Install two...

Page 63: ...nd line cards into the chassis 5 Attach a permanent ground connection Figure 16 MXe Rack mount Screw Placement 2 piece Bracket Installation CAUTION Remove the MXe from the rack in reverse order Loosen the bottom screws before the other screws are removed Never turn the bottom screws while the rack is resting on them Tip The AX controller must be rack mounted The chassis is shipped empty and is lig...

Page 64: ...he farther the cabinet will protrude from the rack 3 Place the plate over the bracket 4 Insert the standoffs on the plate into the holes in the side of the bracket Ensure that at least two of the standoffs are in holes on the bracket 5 Fasten the plate securely to the cabinet with the two screws Ensure that the bracket is locked into place 6 Install the second bracket on the left side of the rack ...

Page 65: ...ther mounting bracket on the other side of the rack frame at the same height Figure 18 CX II CXi II Controller Rack Mount Installation Attaching Brackets to Rack Frame 2 Remove the cover from the controller 3 Fasten the angle brackets on each side of the cabinet Align the brackets with the pre drilled holes located near the front panel Use two screws to fasten each bracket see Figure 19 Figure 19 ...

Page 66: ...nd CX II CXi II Controller Required parts and tools Wall mount bracket supplied Two 6 screws and washers CX CXi supplied Two 4 metric screws CX II CXi II supplied Drill screwdriver s and two 10 screws for anchoring bracket to backer board CAUTION Make sure the wall material is capable of support ing the weight of the unit It is recommended that you mount the supplied bracket onto a backer board of...

Page 67: ...the controller 4 Mount the bracket onto the plywood backer board as follows a Pre drill two pilot holes spaced 11 25 28 58 cm apart into the backer board b Orient the bracket over the two holes as shown below c Insert a screw into the hole on the left side of the bracket d Insert a screw into the hole on the slot on the right side of the bracket 5 Secure the backer board to the wall studs 6 Hang t...

Page 68: ... 25 28 58 cm apart into the backer board 5 Insert a screw into each pilot hole 6 Hang the controller onto the screws Install Service Units and Cabinets This section contains detailed information on installing and configuring the Network Services Unit and the Analog Services Unit for the 3300 ICP This section also contains information on configuring embedded analog You can install any of the follow...

Page 69: ...roller FIMs 5 If you are installing a secondary NSU connect a crossover CAT 5 cable between CIM 1 of the secondary NSU and CIM 2 of the primary NSU see Table 33 on page 256 for CIM pinout and Table 30 on page 255 for message link dip switch settings 6 Connect the NSU L0 and or L1 port to the remote system the PSTN or another system See Table 36 on page 257 for the pinout 7 For the PRI and R2 proto...

Page 70: ...e RS 232 port RJ 45 connector on the BRI NSU to a serial port on the PC b Set up the communications program on COM port 1 or 2 with the following parameters Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control XON XOFF Character Set ASCII 5 Connect power to the BRI NSU 6 On the PC program the BRI NSU using a VT100 emulator see TB 58004741 Basic Setup Guide for the MC268 BRI card Tip Pro...

Page 71: ...ired See Table 44 and Table 45 on page 265 5 Connect power to the ASU Once the CIM link synchronizes the CIM LEDs turn on The controller detects the ASU and the application software downloads and starts immediately 6 Using the System Administration Tool program the ASU settings on the controller Refer to the System Administration Tool Help for instructions Next Install any other required services ...

Page 72: ...g an SX 200 ICP controller reallocate the facilities connected to the ONS DNIC LS trunk MOH Loudspeaker Paging and other interfaces to equivalent interfaces on the 3300 ICP as required Tip Refer to the Release 7 0 version of the Technician s Handbook for SX 2000 peripheral cabinet SUPERSET HUB and Digital Service Unit component installation instructions Note SX 200 Baysaresupported in North Americ...

Page 73: ...ilable on the SX 200 ICP Equivalent functionality can be provisioned by using the loudspeaker paging feature and the associated paging relays on the AOB or AMB Note The maintenance port on the SX 200 Bay is not required as all Bay programming and maintenance is done through the System Administration Tool on the 3300 MXe Note The single DSP Module is required to support ONS CLASS CLIP sets Tip The ...

Page 74: ... Administration Tool Install Telephones Consoles and Appliances Refer to each device s Installation Guide included in the telephone package to install the devices Tip You cannot use the Group Administration Tool to modify programming for SUPERSET 400 series telephones Note Each IP Phone must be directly connected to an L2 switch port DO NOT connect them in series daisy chaining using the 2nd LAN p...

Page 75: ...old available to the system embedded analog and digital Program music on hold in the System Administration Tool Refer to the online Help for instructions Embedded Music on Hold is provided by audio files that are imported into a single controller using the System Administration Tool or into multiple controllers using Enterprise Manager An Embedded Music on Hold MOH source in use consumes an E2T re...

Page 76: ...ging adapter to an appropriate power source according to the manufacturer s instructions 6 Connect the external speakers as required to the paging adapter via the MDF according to the manufacturer s instructions Program 5485 IP Paging Unit To program a 5485 IP Paging Unit this programming procedure provides a burst of ringing prior to the speech broadcast 1 Launch the System Administration Tool 2 ...

Page 77: ... into paging groups 3 Class of Service Options form Set the Group Page Accept field to Yes for the IP Paging Unit Ensure that each telephone in the paging group has the Group Page Allow field set to Yes 4 Feature Access Codes form optional Assign a Direct Page feature access code 5 Multiline Set Keys form optional Program a Paging key 6 Interconnect Restriction Table Ensure that the station is not...

Page 78: ... number in memory 4 Type the PIN number at the prompt on the IP device Prompts are non display IP Phones solid message light display IP Phones and IP Appliances display shows Enter the PIN number 5 Complete one of the following to send the PIN 5001 5005 5201 and 5205 IP Phones press Hold 5010 5207 5215 5020 5212 5220 5224 5312 5324 5530 and 5340 IP Phones press SuperKey Settings 5140 and 5240 IP A...

Page 79: ... numbers of the other controllers This information must be programmed using OPS Manager the Set Registration Access Codes and Set Replacement Access Codes are the same for each controller in the cluster each IP device is able to retrieve the IP address of one of the controllers in the cluster ...

Page 80: ...face for PRI and R2 protocols delivered via an NSU or DSU Embedded PRI via the Dual T1 E1 Framer is programmed though the System Administration Tool MCD Software Installer Tool expedites the distribution of 3300 ICP software by eliminating a number of interactive steps see page 91 The tool restores saved databases from Release 6 1 and later The Software Installer also enables databases from legacy...

Page 81: ...want to save the Login ID on your computer Click Log In 4 Click the desired Tool Desktop Group Administration or System Administration 5 You will be prompted to install some XML Components when you log into the System Administration Tool for the first time At the following prompt Do you wish to install or upgrade the required XML components click Install Now The install takes less than 30 seconds ...

Page 82: ... from MOL or insert the 3300 ICP MCD software CD ROM in the CD drive applies to MCD 4 x and earlier 3 For CD ROM based software only open the Tools folder then the Disk 1 folder 4 Double click the Setup exe file The installation program starts Follow the prompts to install IMAT 5 Connect the NSU Ethernet port directly to the NIC of the PC using a crossover cable or connect the NSU Ethernet port to...

Page 83: ...n an Internet browser window go to the following URL https IP address of APC server manager 2 Enter the user name and password the MSL as configured in the System Administration Tool For more information about MSL refer to the Mitel Standard Linux documentation on Edocs http edocs mitel com Configure NSU via IMAT The ISDN Maintenance and Administration Tool IMAT software is used to program PRI and...

Page 84: ...rocess 6 At the MC269AA Boot prompt enter C 7 Change the boot parameters inet on ethernet e 192 168 1 1 ffffff00 and for gateway inet g 192 168 1 251 default values to the values provided to you by your LAN administrator 8 For all other settings press ENTER to accept the default Tip You must use the latest release of the IMAT software Refer to Table 17 on page 138 for information on the correct da...

Page 85: ...details Program NSU from IMAT To log into IMAT 1 Launch IMAT from the Start menu or the desktop ignore any message about username configuration error 2 On the File menu select Connect to Remote Site 3 Click to select Ethernet Network Card in the Connection Medium field 4 Refer to the IMAT online help for programming instructions To exit the IMAT application 1 Save any open databases 2 On the File ...

Page 86: ...may be removed to prevent future conflicts with standard use or other vendors use of these options Note Ensure that all LLDP compliant telephones are upgraded to firmware version 2 0 0 18 or later before you use LLDP on your network for VLAN Discovery Note LLDP MED non compliant telephones cannot use LLDP for VLAN discovery They must use DHCP VLAN discovery Non compliant sets are 5001 5005 5010 50...

Page 87: ... on page 277 Also see Table 48 Reserved IP Addresses on page 271 6 In the DHCP Options form program the options listed in Table 52 on page 278 for the scope you just programmed Always create the following options 3 Router IP address 125 Vendor Identifying Vendor Specific Information or Option 43 Vendor Specific Information Option 125 is the preferred option 66 TFTP Server IP address format 67 Boot...

Page 88: ...atch Distortion Echo Test The Line Quality Test allows you to obtain the optimum Balance Network Setting and Trunk Category for each LS trunk based on the signals received from the CO These settings are then programmed into the Analog Trunks form of the LS trunks to reduce the possibility of echo and audio level issues between the trunks and IP phones The Distortion Echo test should only be run at...

Page 89: ... Descriptors form Set the Outgoing Start Type parameter to Immediate Set the Transmission Facility parameter to 2 wire Set the 2 Wire Balanced Network Setting parameter to 600 Set Perform Seize Test on Out of Service Trunks to No All other parameters may be any value 4 In the E M Trunk Assignments form Ensure that the trunk number is unique The service number E M trunk circuit descriptor number an...

Page 90: ...n Hold to an E M port on the AMB on a controller with embedded analog reboot the controller to start Music on Hold operation Or if you assigned Music on Hold to a port on a Universal ASU E M card reload the Analog Services Unit to start Music on Hold operation ...

Page 91: ...Chapter 4 Software Installation ...

Page 92: ...82 3300 ICP Technician s Handbook ...

Page 93: ...nd password 3300 ICP software CD or a copy of the 3300 ICP software Mitel MCD Software Installer Tool for a true upgrade 3300 ICP Mitel Options Password page 8 Database backup with voice mail messages page 130 MXe Server only If installing Mitel Standard Linux MSL and Mitel Communications Director you must have the Mitel Communications Director Installation CD and an external CD DVD drive Note You...

Page 94: ...CP Technician s Handbook Tip You need a new Options Password to change the purchased options or perform an upgrade for a major software release You do not need a new password to change the configuration options ...

Page 95: ...the MXe Server see Installing MSL Software on an MXe Server on page 106 Time The complete manual install procedure takes approximately 2 hours for an average sized database 50 100 MB and approximately 4 hours for a large database 600 MB including the database restore CAUTION The software install procedure will format the controller hard drive and install new software All system set tings including...

Page 96: ...ing shown in bold Table 7 below type the table value then press ENTER For all other settings press ENTER to accept the default value CAUTION If you have a Universal NSU with a PRI database you may need to convert that database before you begin the upgrade Referto ConvertingaPRIDatabaseonaUniversal NSU on page 138 and the RN for conditions Tip The VXWorks parameters are case sensitive Table 7 VxWor...

Page 97: ...P Server ftp password ftp ftp Password of FTP Server flags f 0x0 Uses host inet IP address target name n startup script s other o FixPartition Used to partition a hard drive or AX flash card that has no system software on it Note If the hard disk comes without software you must use FixPartition to partition the hard disk for the install Note During the installation process the system automatically...

Page 98: ...e and Option Selection Click Change in the top left corner c Enter the information for the system options you purchased d Enter your Mitel Options Password in the Password field e Change the Configuration options as needed f Click Save A pop up window instructs you to restore or reboot Click OK to close the window Tips The Installer PC must have the same subnet address as the RTC IP for example 19...

Page 99: ...itialized flag is on 20 Issue the Type dr logfile_1 command to display the log file created during the Data Restore When the checks are complete review the log to ensure there were no errors during the restore procedure 21 Issue the mess sub command to check the programmed NSU links they should be OPEN If any programmed links are in SCAN check the LINK STATUS LEDs if the amber LEDs are flashing th...

Page 100: ...page 130 Tip If you have an IP console you must Cycle the power on the IP TKB key pad Upgrade the IP Console software if required Renew the IP address for the console PC if required Power down or at the DOS prompt enter ipconfig release and then ipconfig renew ...

Page 101: ...Software Installer folder 3 Double click the MCDSoftwareInstallerSetup_ version exe file Follow the prompts to install the Software Installer To launch the Software Installer On the Start menu point to Programs and then click MCD Software Installer Install System Software using the Software Installer Tip Assign a static IP address to the PC running the Software Installer Tip Ports required by the ...

Page 102: ...ogin ID Linux administrator login ID APC Password Linux administrator password System Login ID System Password 4 Click Configure 5 If you chose 3300 ICP Select Perform Full Install Click Offline or Online If you chose MXe Server Click on License and Restore 6 If you are using the 3300 s internal FTP server type in or browse to the location of the upgrade load Otherwise enter FTP Server IP Address ...

Page 103: ...n with all of the licenses and options If licenses do not exist the Software Installer will try to connect to the AMC to get licenses If licenses do not exist and the AMC is unreachable then The Software Installer will create a batch file that contains the options and You can reconnect to the Software Installer later to run the batch file to license the options 11 Once the licenses have been obtai...

Page 104: ...utomatic for the internal DHCP server LLDP MED non compliant telephones cannot use LLDP for VLAN discovery They must use DHCP VLAN discovery Non compliant sets are 5001 5005 5010 5020 IP Phones 5140 IP Appliance 5201 5205 5207 5215 single mode 5220 single mode 5230 IP Phones 5240 IP Appliance 5485 IP Pager and 5550 IP Console keypad Online Upgrade Online Upgrade is the default upgrade method for R...

Page 105: ...do not exist the Software Installer tool will try to connect to the AMC to get the licenses If licenses do not exist and the AMC is unreachable then the SI will create a batch file that will allow you to license the controller later after you are able to contact the AMC Click Next 8 Click Start on the Upgrade In Progress screen 9 If you didn t schedule software activation you must activate the new...

Page 106: ... portion of the upgrade the 3300 will request that the 3300 send individual files to the hard drive When the file transfer is complete the 3300 will begin unzipping and extracting each file If the SI is closed prior to completing the file transfer the 3300 will remain in a file request state The upgrade will not finish because not all of the files have been transferred to the 3300 while the 3300 i...

Page 107: ...e Configuration The 3300 already has all the information it needs to continue The upgrade will finish during the internal Restore The 3300 will control the internal restore and all subsequent steps The upgrade will finish during the activation of the new load Swap and system reset The 3300 has all the information it needs to complete the upgrade process The upgrade will finish CAUTION If you have ...

Page 108: ...n Record ID and click on Retrieve Licenses If you chose 3300 ICP you will be able to manually enter some of the license options if you wish If you chose MXe Server you will not be able to enter any of the licenses manually Clicking Retrieve Licenses will attempt to fill in the license options If licenses exist the screen will be filled in with all the licenses and options Otherwise the Software In...

Page 109: ...ons 128 133 values Ensure that the values have been correctly converted to Option 125 for all defined scopes in the DHCP server s of all upgraded controllers 2 After the upgraded controllers are returned to service and all IP Phones have re homed to them use the LOAD IP 1 700 maintenance command to force a firmware reload of all devices 3 Delete old options 128 133 on all controllers Tip After you...

Page 110: ...nistration Tool Help for information on formatting the required option strings 6 After the upgraded controllers are returned to service and all IP Phones have re homed to them use the LOAD IP 1 700 maintenance command to force a firmware reload of all devices 7 Delete old options 128 133 on all DCHP servers Note If you intend to rely on LLDP VLAN Discovery in the network you must first upgrade the...

Page 111: ...ternal From 7 1 and earlier to 8 0 or later Software Installer and full install or upgrade Offline External From 8 0 to 8 0 2 3 Software Installer and full install or upgrade Online or Offline Internal or External To MCD 4 14 Software Installer and full install or upgrade Online or Offline External To MCD 5 0 Software Installer and full install or upgrade Online or Offline External Advance replace...

Page 112: ...described in KB article 09 3070 00008 Migrating to RDN Synchronization via SDS Note MXe Server only If you need to reinstall the operating system refer to the procedure in Recover MXe Server on page 146 To upgrade the 3300 ICP software follow the procedure Upgrade the 3300 ICP Software on the MXe Server on page 108 Note To avoid licensing problems in the SI Tool when upgrading to MCD 5 0 follow th...

Page 113: ...Save command AND the Maximum Configurable IP Users and Devices parameter IS modified save the change perform DBMS Save command perform a backup and restore Note The Maximum Configurable IP Users and Devices parameter is only modified when you are increasing the number of IP User Licenses over 700 Tip Print a record of the Flex Dimension in case you have to re program the Flex Dimension Table 11 Ma...

Page 114: ... Install See To upgrade and change to a default dimension on page 108 Use the existing Dimension Selections It is likely that data will be lost when going from a large database to a smaller one 250 or 999 default 30 or 60 Flexed Dimension Selection Install only Do not perform a data restore with the Software Installer See To upgrade and change to a flexed dimension on page 109 Install select Maxim...

Page 115: ...ing port 2005 command with example IP address open 192 168 1 2 2005 Enter the 3300 username and password 5 Follow the on screen instructions to configure the MSL Refer to the Mitel Standard Linux Installation and Administration Guide on Edocs http edocs mitel com To install the MSL software on an APC CX i II CX II CXi II 1 Insert the MSL software CD into a portable USB CD ROM drive attached to a U...

Page 116: ... system software on the FTP server 1 MCD 5 0 and later Obtain the system software from MOL MCD 4 x and earlier Insert the 3300 ICP MCD software CD ROM into the installer PC s CD drive 2 MCD 5 0 and later Run the MCD_Installation_ version exe 3300 ICP Release 7 0 to MCD 4 x Run the MCD_Installation_ version exe or Mitel_3300ICP_Installation exe program from the Software folder on the software CD RO...

Page 117: ...he dates if necessary For the Designated License Manager DLM create an ARID and transform it into a GARID by applying the Enterprise License Group part number Add the ARIDs to the GARID All the licenses previously attached to the individual ARIDs will be migrated to the GARID 4 From the MCD System Administration Tool For each member navigate to the License and Option Selection form click Change an...

Page 118: ...rd Linux Installation and Administration Guide at http edocs mitel com for detailed instructions 3 Use the Software Installer to upgrade the 3300 ICP software Upgrading Installing with Maximum Elements Change The following options impact the upgrade install procedure To upgrade and change to a default dimension 30 60 maximum elements per cluster with default or flexed dimensions to 250 999 maximum...

Page 119: ...age 91 procedure using the Software Installer but do not Restore clear the Restore button In the License and Options Selection form change Maximum Elements per Cluster to or from 250 or 999 The Software Installer will reboot the controller 4 Complete the remaining steps in this procedure using the System Administration Tool Log into ESM using the customer s username and password then click System ...

Page 120: ...Password 4 Click Configure The Full Install Source Definition screen appears 5 Select Perform Full Install Enter the following information FTP Server IP Address FTP Account Name FTP Password 6 Click Next to open the Define Full Install Options screen 7 Clear the Restore radio button All four options are selected by default Backup to create a Backup File Install to Install the Software Configure to...

Page 121: ...tware patch with the Software Installer 1 Copy the service pack software to a directory that is accessible to the Software Installer 2 Launch the Software Installer 3 Choose 3300 ICP or MXe Server and click Next 4 In the SI Login Screen log in and complete the IP addresses Click Configure 5 Navigate to the location of the service pack software select it and select Apply Patch Tip Always follow the...

Page 122: ...time you must issue the command multiple times to load software to a large number of IP devices For example to load software to 500 IP devices you must issue the command twice LOAD IPDEVICE 1 TO 300 LOAD IPDEVICE 301 TO 500 Use the IPDevice 1 2 1400 qualifier to load software into an individual IP device Use the IPDevice 1 TO 300 qualifier to load software into all IP devices up to 300 devices at ...

Page 123: ...software loads are available and not corrupted 10 Ensure that the phone is registered with the system Downgrading to a Previous Software Release If it becomes necessary to downgrade the system software ensure that you have an off board database backup that was created in the software version that you are going back to Table 12 3300 ICP Downgrade Restrictions Controller Lowest software release supp...

Page 124: ...114 3300 ICP Technician s Handbook ...

Page 125: ...Chapter 5 Maintenance ...

Page 126: ...116 3300 ICP Technician s Handbook ...

Page 127: ...form in Maintenance and Diagnostics 2 Enter the show fault alarm category maintenance command to view alarm information Check System Health 1 Click Maintenance Commands in the System Administration Tool 2 Enter the following commands SH ST AL Checks for system alarms There should be no alarms DBMS STAT Checks the status of the initialized flag The flag is on if the system is in sync If the flag is...

Page 128: ...rk secure connections between IP endpoints is required and can be achieved in the following ways Media Signaling Security ensures all messages transmitted over IP are encrypted Voice Streaming Security ensures all voice packets transmitted over IP are encrypted For more information about Secure RTP SRTP see Voice Streaming Security in the Online Help Secure Sockets Layer SSL and Security Certifica...

Page 129: ...e 406 Linux Software Logs on the MXe Server APC MXe The Linux software stores logs in the var logs directory You can view these logs via the MSL web interface You need root privileges to view these logs Table 13 System Reset Causes Reset Cause Interpretation Root Cause 0x3 Hard reset Unknown reset 0x13 Checkstop reset see PPC82XX manual Double bus fault as documented in the Power PC Manual s 0x43 ...

Page 130: ...ve not Open Table 14 System Logs Log Type Log Purpose pstswlog db Current system software and maintenance logs backup pstswlog db May contain additional logs if the pstswlogdb is overwritten xrtc Software exception or trap on RTC xe2t Software exception or trap on E2T premortem txt Network statistics on RTC e2tpremortem txt Network statistics on E2T system wvr System lockup events Generated by ent...

Page 131: ...ystem Logs procedure above View Logs Remotely TCP IP Socket Numbers You can direct logs and Real Time Events to remote applications by setting up TCP IP Output Streaming from the remote application To set up TCP IP output streaming 1 Open a Telnet session 2 Under PORT enter the appropriate socket number see Table 15 3 Enter the IP address of the controller RTC rtc_ip Tip Refer to page 405 for inst...

Page 132: ... the following URL https 192 168 1 8 server manager 2 At the login page enter Username admin Password enter the Linux admin password that you set through the Server Console The Managed Application Server Manager application opens 3 Under Applications click Mitel Communications Director The Mitel Communications Director screen is displayed 4 Click Download MCD Logs Files click Browse and specify a ...

Page 133: ...e following requirements and restrictions All Layer 2 switches must report to CDP or STP or both use one or both protocols consistently on all L2 switches in the network Designate Emergency Calls using Route Lists Not supported on hubs CDP or STP must be enabled on L2 switches Automatic CESID will not function during a backup or restore Monitor Device Moves 1 Log into the System Administration Too...

Page 134: ...e the IP device was connected on first registration or registration after a move Unknown device is one that does not support STP with its current firmware load A Reload of set firmware may be required Not Supported device indicates that L2 switches do not support STP Contact the L2 switch provider an upgrade may be required Last Known STP Port Identifier Port number on the STP Layer 2 switch where...

Page 135: ...f the CDP Layer 2 switch where the IP device was connected on first registration or registration after a move State In Service or Out of Service This data used by the system to determine whether multiple in service devices are connected through the same Layer 2 MAC and Port Useful for identifying system configuration issues Move Acknowledged Not applicable indicates a device that has not moved Thi...

Page 136: ... indicates a device move has occurred in a resilient environment you should update the CESID Assignment through OPS Manager s Moves Adds and Changes so that the CESID change is propagated to all controllers The device move detection feature requires that the sets have the Release 5 0 or later firmware You can update the firmware in three ways issue the LOAD IP DEVICE 1 to 700 command power down th...

Page 137: ...folder then the Phone Analyzer folder 3 Double click Setup exe Follow the IP Phone Analyzer install prompts Launch the IP Phone Analyzer 1 Open Mitel IP Phone Analyzer Start Programs 2 For instructions on how to interpret IP Phone information refer to IP Phone Analyzer Online Help Enable Tool Analysis 1 Select Commands then Register Set 2 Enter the IP address of the IP telephone To enable tool ana...

Page 138: ...nalyzer Address from the appropriate Option 125 For earlier releases delete option 131 2 To disable the monitoring of all IP telephones issue the LOAD IPDEVICE ALL maintenance command There will be a service outage while the telephones reset To disable tool analysis from an IP telephone Restart the set to clear the PC IP address from the telephone Disabling Enabling Voice Encryption To Disable Voi...

Page 139: ...nter the Shutdown command 3 Remove power for the AX and MXe set the power switch es to OFF for all other controllers remove the power cord To power down the controller prior to Release 7 0 1 Type appShutdown at the RTC shell 2 When the controller boots up the communication program will instruct you to Press SPACE SPACE SPACE to stop auto boot AFTER countdown starts Release 5 2 and later or Press a...

Page 140: ... by using the following maintenance commands in the System Administration Tool stat 1 4 27 stat 1 4 28 To back up the databases 1 Click Maintenance and Diagnostics 2 Click Backup 3 Copy the identitydb obj file to your PC required for every user profile on every PC used for backup and restore Follow the instructions displayed on the screen Tip It is very important to maintain current database backu...

Page 141: ... the Backup To verify that the backup contains voice mail messages 1 Add the extension tar to your backup file for example change May10 to May10 tar 2 Use WinZip to open your renamed tar file 3 Look for the voice mail files 002Vxxxxxxx yyy where xxxxxxx is a variable system generated string contains all messages 003msgxxxx vox where xxxx is the extension number contains the status of messages belo...

Page 142: ...re change the IP address in the destination before restoring then after the restore change it back Note MCD 4 0 SP4 and MCD 5 0 controllers will accept databases from other controllers there is no need to match the IP addresses first Certain rules apply when restoring these databases particularly in SDS sharing networks See Restoring Foreign 3300 ICP Databases in the System Administration Tool Hel...

Page 143: ...imensions accept Use Dimension Selections from backup file OR if you are using new Dimension Selection information click Use Current Dimension Selections CAUTION You must reboot the controller after restoring a database Service will be LOST during this reboot Time The system takes approximately 30 to 90 minutes to restore an average sized database during which time the files are copied to the cont...

Page 144: ...tem Administration Tool and select Maintenance Commands 3 Issue the dbms stat maintenance command to check if the DBMS_Initialized flag is ON If it is you ll see DBMS info DBMS_Initialized is ON 4 Issue the Type dr logfile_1 maintenance command to display the log file created during the Data Restore Wait until the checks are complete then review the log to ensure there were no errors during the re...

Page 145: ...e the message subsystem me sub command to check the programmed NSU links they should be OPEN If any programmed links are in SCAN check the LINK STATUS LEDs if the amber LEDs are marching the NSUs are writing to the RAM DISK ...

Page 146: ...database 1 To migrate the SX 2000 database verify the Database Restore box is checked or To restore the SX 2000 database file confirm that the Restore from the SX 2000 database file box is checked 2 Click Browse SX 2000 software version Migration procedure LW 34 2 or later upgrade SX 2000 to LW 34 2 use Configuration Tool to make a backup use the Software Installer to restore the backup to a 3300 ...

Page 147: ...l Motel options select the Restore Hotel Motel wakeup information option This option restores the wakeup information and the room status 5 Accept the default Use Dimension Selections from the software load to be installed 6 Click Next If you have chosen to perform LOS configuration the wizard will display the LOS Configuration Screen otherwise the wizard will proceed to the final screen ...

Page 148: ...o the NSU Table 17 PRI NSU DB version to use with 3300 ICP Software version 3300 ICP Software Version Universal NSU Database Version Release 3 0 3 3 NSU or PRI card PRI 8 0 or NSU 1 1 Release 4 0 NSU or PRI card PRI 8 1 or NSU 1 2 Release 4 1 5 0 NSU or PRI card PRI 8 2 or NSU 1 3 Release 5 1 NSU NSU 1 4 Release 5 2 NSU NSU 1 5 Release 5 1 5 2 PRI card PRI 8 2 or NSU 1 3 Release 6 0 and 6 1 NSU 1 ...

Page 149: ... Save Do not click Open After the system retrieves the data the Save As dialog box appears 8 Navigate to a folder on your computer or the network 9 If desired change the filename By default files are given filenames in the following format Filename Form Name max 6 letters _ Switch Name max 4 letters _ date followed by 24 hour time YYYYMMDDHHMM Example TelDir_Mn98_28031205 csv 10 Ensure that the fi...

Page 150: ...ation that you want to create 4 Click Next to advance through the wizard Enter the information requested on the screens 5 When you reach the 3300 ICP Advanced Configuration screen select the Import additional forms from csv files check box If the check box is cleared all field entries are ignored 6 To add a csv file to the import list click Add select the csv file and click Open 7 To remove a csv ...

Page 151: ...unications Director The Mitel Communications Director screen is displayed 4 Click Modify 5 Click Restore Defaults at the bottom of the IP Addresses screen After you press this button a screen with the default IP address values is displayed 6 Enter a valid IP address on the local network in the Layer L2 IP field The address MUST be different than the APC Gateway IP address 7 Click Save to apply the...

Page 152: ...ppears Method B If the phone is up and running with the MiNet main load 1 Hold down both volume keys at the same time 2 Continue to hold the down volume key and release the up volume key 3 Press 234 on the telephone key pad and then release the down key NETWORK PARAMETERS appears 4 Proceed to Viewing and modifying the static IP address on page 143 Method C Using hotkeys at power up press and hold ...

Page 153: ...n reboot the phone Press Yes and then press the Up Down volume keys to scroll through each setting Use the keypad to modify the Phone IP address static and then follow the prompts to store the changes and reboot the phone To reset the factory defaults press Default and then follow the prompts to set and store the factory defaults and reboot the phone 6 To exit the current menu without a reboot To ...

Page 154: ...the TFTP server used to download the main and boot load images 12 At INPUT DNS ADDRESS you MUST enter the IP address of the server that will be used during Web browsing to resolve host names into IP addresses Skipping this field will prevent the phone from booting If you do not have a DNS server enter any IP address value for example 10 30 32 3 13 The following prompts are required fields for IP A...

Page 155: ...ovide 100 Watts of power to 802 3af compliant devices according to the following general rules Up to 16 IP Phones are supported Up to four PKMs PKM12 or PKM48 are supported on Dual Mode IP phones Only one PKM can be attached to a set Multiple PKMs on a set require an AC adapter Conference units require an AC adapter Port 1 has the highest priority port 16 the lowest If the power budget is exceeded...

Page 156: ...hernet cable straight through Mitel Communications Director Recovery CD MCD Software Installer tool Application Record Identification Number AMC ARID Install Replacement Hardware 1 If possible back up the current database If you cannot back up the database obtain a previous backup and save it to your laptop 2 Power down the MXe Server 3 Replace the faulty hardware See Replace Both Hard Drives in a...

Page 157: ...tions 6 Connect the CD DVD drive to the USB port on the MXe Server 7 Open a communication application for example ProCom or Hyperterminal on your laptop to the 3300 ICP and set the connection parameters as follows Table 19 Communication Connection Parameters Parameter Required Setting Port COM 1 for example Bits Per Second 38400 Data Bits 8 Parity None Stop Bits 1 Flow Control None Emulation VT100...

Page 158: ...ter or Return key to commit selections 12 When prompted remove the CD and select Reboot to reload the MAS operating system with the new settings The software takes approximately 10 minutes to reload Table 20 MAS Installation Settings MAS Installation Screen Setting Choose Language Choose English Type of Media Select Local CD ROM No Driver Found Choose Select Driver Select Device Driver to Load Sel...

Page 159: ... Name Enter name for example the company name Enter Local Networking Parameters local IP address for this server Enter 192 168 1 8 INITIALLY KEEP AS DEFAULT Select Local Subnet Mask see Note below Enter 255 255 255 0 Select Operating Mode Select Server only Select Gateway Address Enter 192 168 1 1 INITIALLY KEEP AS DEFAULT Set DHCP Server Configuration Select Off Do not provide DHCP Service to loc...

Page 160: ... to the Printer port on the MXe Server Change the serial port speed back to 38400 bps 16 Connect the ethernet cable from the Network Interface Card NIC connector on your laptop to Port 1 of the MXe Server 17 On your laptop set the NIC IP address to 192 168 1 20 The following steps are for Windows 2000 or Windows XP operating systems Click Start click Settings click Network and Dialup Connections a...

Page 161: ...ole The Managed Application Server Manager application opens 20 Under Applications click Mitel Communications Director The Mitel Communications Director screen is displayed Figure 24 Example of Mitel Communications Director Screen 21 Click Modify to change the existing System IP Address and the APC Gateway Address 22 Enter the new System IP Address and APC Gateway Address The IP addresses in the f...

Page 162: ...ck Next you should see a message stating that the addresses were successfully modified displayed in green text The system automatically reserves four IP addresses that are required to support the system in the network These addresses must be valid contiguous and available in the network Figure 26 Enter the New Addresses ...

Page 163: ...oftware Swap reboots the call server with the currently inactive software version The currently active version becomes the inactive software version after the reboot Swap is only displayed if an Inactive version of the 3300 ICP software is installed Do not enable the Swap option during this procedure 26 Click Save The E2T and RTC cards are updated with the new IP addresses subnet mask and VLAN ID ...

Page 164: ...r through gigabit ethernet Port 1 of the MXe Server 33 Launch Microsoft Internet Explorer and go to the following URL https your APC IP server manager 34 At the login page enter Username admin Password enter the Linux admin password that you set through the server console The Server Manager application opens 35 If the PC that you use to run the MCD Software Installer Tool is not installed on the s...

Page 165: ...ble 21 Finally reset the Local Network Parameter back to the APC MXe IP address see Step 27 to Step 31 40 Launch the 3300 ICP System Administration Tool and enter the following maintenance command UpgradeBootrom ALL 41 Launch the Group Administration tool and set the system date and time Reset MXe Server System IP Address to default Restore the default System IP address 1 Launch the MSL server con...

Page 166: ...156 3300 ICP Technician s Handbook ...

Page 167: ...Chapter 6 Install and Replace Units ...

Page 168: ...158 3300 ICP Technician s Handbook ...

Page 169: ...l cables from controller 3 Attach an anti static strap 4 Remove the controller cover page 47 For the AX controller remove the controller card page 232 5 After replacing or installing the component replace cover or controller card 6 Reconnect cables 7 Power the controller back up page 24 CAUTION Use proper ESD precautions in all operations described in this chapter CAUTION Use extreme care when han...

Page 170: ... MXe III controller without a SATA RAID controller installed CAUTION To prevent ESD damage to the equipment 1 Ensure that the system is grounded before you install a card 2 Whenever you handle cards wear an anti static strap attached to the cabinet 3 When removing cards from the cabinet immediately place them in an anti static bag MXe CARRIER BOARD STRATUM 3 CLOCK MODULE MXe CARRIER BOARD RETAININ...

Page 171: ...TA RAID controller and pre formed IDE cable Use the cable to connect the RAID controller to the carrier board Figure 29 MXe II PATA RAID Controller and Pre formed IDE Cable MXe CARRIER BOARD STRATUM 3 CLOCK MODULE MXe CARRIER BOARD RETAINING SCREW POWER CABLES ANALOG MAIN BOARD AMB SUPPLIED WITH 2 PACK HARD DRIVE KIT ...

Page 172: ...se the cables to connect the RAID controller to the hard drive backplane Figure 30 MXe III SATA RAID Controller and SATA Cables Figure 31 shows the APC MXe board and its pre formed IDE cable Figure 31 APC MXe and Pre formed IDE Cable RAID Controller POWER CABLE SATA CABLES APC MXE PRE FORMED IDE CABLE ...

Page 173: ...log Main Board AMB is present disconnect the power cable and ribbon cable that connects the AMB to the MXe carrier board see Figure 32 Figure 32 Disconnecting the AMB Power Connector 4 If the controller has an APC MXe installed disconnect the blue IDE cable connector from the ETX PATA connector on the MXe II carrier board If the controller doesn t have an APC MXe this cable will not be present see...

Page 174: ...he Stratum 3 clock module and keep the screws 7 Unfasten the MXe carrier chassis retaining screw see Figure 34 Figure 34 Carrier Chassis Retaining Screw 8 Facing the front of the controller wiggle the chassis back towards yourself until the chassis is free of the controller cabinet ...

Page 175: ...host IDE connector see Figure 35 Figure 35 Disconnecting the IDE Interconnect Cable MXe II For the MXe III disconnect the I2C and SATA cables from the hard drive backplane or RAID controller if installed and then disconnect the I2C and SATA cables from the RTC host IDE connector see Figure 36 Figure 36 Disconnecting the I2C Cable and the SATA Cable MXe III RTC HOST CONNECTORS I2C CABLE and SATA CA...

Page 176: ...ual T1 E1 pg 171 pg 171 T1 E1 Combo pg 171 Quad BRI pg 171 Dual FIM pg 170 pg 170 Quad CIM pg 172 Stratum 3 Clock Module pg 173 System i Button pg 174 Analog Main Board pg 175 pg 176 pg 178 Analog Option Board pg 179 pg 180 Application Processor Card Assembly pg 184 pg 188 pg 194 E2T or RTC Processor pg 202 One Drive Non redundant Replace hard drive pg 209 pg 214 pg 205 pg 207 Replace SSD pg 209 p...

Page 177: ...218 pg 220 pg 219 Power Supply Unit pg 221 pg 221 Redundant Power Supplies pg 222 pg 222 RAID Controller pg 223 pg 226 Controller Card pg 232 Line Cards pg 231 Flash Cards pg 233 Memory Module pg 235 pg 235 Table 22 Field Replaceable Units continued Component MXe Server MXe II MXe III CX CXi CX II CXi II AX Page 2 of 2 ...

Page 178: ...riate slot location 3 Remove screws and lock washers and pull up on module to remove it 4 Remove existing module and replace If adding or replacing a module in an AX front panel see additional steps below If a cover plate is attached to the module for example DSP module remove it and install it on the replacement module see Figure 37 Insert module connector into the module slot connector and seat ...

Page 179: ...f T1 E1 Quad BRI Quad CIM or Dual FIM modules 3 Slide the blanking plate out of the opening from the back of the controller faceplate 4 Remove the two standoffs closest to the face plate from the blanking plate or old MMC Retain the standoffs and screws 5 Fasten the standoffs to the front of the new MMC 6 Carefully slide the MMC face plate under the lip of the controller face plate See Figure 38 D...

Page 180: ...erface matches that of the mating unit 820 nm multi mode 1300 nm multi mode or 1300 mn single mode Echo Canceller The CX CXi CX II CXi II MXe MXe Server and AX contain echo cancellers on the main board that are sufficient to handle normal traffic conditions Framers Embedded T1 E1 for PRI T1 D4 or BRI You can add embedded T1 E1 for PRI T1 D4 or MSDN DPNSS or embedded BRI to a controller by adding o...

Page 181: ...ing T1D4 and PRI ISDN QSIG and DSP functionality in a single card The Release 6 0 version of the combo contained a single T1 E1 framer The module also includes 32 channel Echo Cancellation Supported on the MXe controller Release 7 0 included a resilient connection for the combo You can connect T1 E1 Combo cards in a primary and a secondary controller for resilient operation with a one to one RJ 45...

Page 182: ...hielded twisted pair ISDN cable is connected on either end with pins 3 4 and 5 6 The straight through cable is used for T interfaces to the Central Office and the crossover with 3 4 and 5 6 crossed at one end for S interfaces to sets Quad CIM MMC Support for the Quad CIM requires that the 3300 ICP is running software Release 7 1 or later The Quad CIM MMC cannot be installed in an MXe Server The AX...

Page 183: ...s from the clock module 2 Remove the clock module 3 Seat the new clock module onto the main board 4 Replace the screws that you removed from the clock module Note The other controllers use the Stratum 3 Clock but in each case the clock is embedded and is not field replaceable The MXe Server does not use a Stratum 3 Clock ...

Page 184: ...he AX CX II and CXi II directly behind the external MMC slot position see Figure 6 Figure 9 and Figure 10 beginning on page 42 To replace the System ID Module 1 Remove the old System ID module from the main board The module is located between slots 1 and 8 on LX controller 2 Remove the cover from the new System ID module s connector 3 Install the new System ID module and secure with the screw prov...

Page 185: ...s If your MXe still has the old AMB label apply the new label over the existing one If your MXe has the new AMB label discard the label 5 Place the new AMB on the power supply carrier and slide the port interfaces through the slots at the rear of the controller 6 Secure the AMB to the carrier with the captive screw provided 7 AMB 2 Attach the connector less flex cable to the controller by lifting ...

Page 186: ...om the main board by flipping up the clip on the connectors at each end of the cable 5 Remove the Analog Main Board 6 If you are replacing the AMB with an AMBv3 the replacement kit will include a new label that identifies the protected ports Discard the label 7 Insert the new Analog Main Board 8 Replace the narrow flex cable by sliding it under the guides on the side and up into the connector Flip...

Page 187: ...177 Install and Replace Units 10 Replace the Analog Option Board if previously removed Figure 42 CX CXi Insert the Analog Main Board Figure 43 CX CXi AMB ribbon cable ...

Page 188: ...e power supply cable on the AMB Disconnect the ribbon cable on the AMB not from the main board Unfasten the four screws holding the AMB to the controller chassis Remove the AMB by pushing it toward the front on the controller and then tipping it upwards 4 Insert the new AMB and secure it to the chassis using the supplied screws 5 Reconnect ribbon cable 6 Reconnect the power cable to the new AMB 7 ...

Page 189: ...ower cables To attach the flex cable lift up on the tabs at the end of the connector to loosen it insert the cable label side down and then press down on the tabs to tighten connector 2 5 Lower the AOB into place and attach it with the supplied screws 3 6 Connect the other ends of the flex cable and power cable where indicated in Figure 45 The horizontal flex cable connector is hinged flip up to l...

Page 190: ...d ONS CLASS circuits from 4 to 8 see page 251 To add or replace an AOB in a CX II CXi II 1 Power down the controller and remove the controller cover see pages 47 and 129 2 If adding the AOB remove the blanking panel from the back of the controller Figure 46 Remove Blanking Panel Figure 45 Screws and Standoffs on the Analog Option Board ...

Page 191: ...5 Attach the flex and power cables supplied with the AOB to the AMB To attach the flex cable lift up on the tabs at the end of the connector to loosen it insert the cable label side up and then press down on the tabs to tighten the connector Figure 47 Attach Flex cable to AMB 6 Connect the power cable to the connector on the AMB closest to the edge of the board Figure 48 Attach Power cable to AMB ...

Page 192: ...e AOB 9 Connect the other ends of the flex cable and power cable where indicated in Figure 50 page 182 To attach the flex cable lift up on the tabs at the end of the connector to loosen it insert the cable label side up and then press down on the tabs to tighten the connector Figure 50 Attach Flex cable and Power Cable to AOB 10 Replace the top cover and power up the controller 11 In the System Ad...

Page 193: ...software downloads 4 Using the System Administration Tool program the analog settings on the controller Refer to the System Administration Tool Online Help for instructions CAUTION Rebooting the controller before the embedded analog software is downloaded can render the analog boards inoperable Tip Verify in the System Administration Tool that 3300 Embedded Analog or 3300 Expanded Analog appears a...

Page 194: ...carrier board see page 163 2 Turn the MXe carrier chassis over The APC MXe is located on the underside of the MXe carrier board next to the two system fans see Figure 51 Figure 51 APC MXe on MXe Carrier Board 3 Using a Phillips 1 screwdriver remove the five mounting screws from the APC MXe and gently detach the faulty APC MXe from the MXe carrier board and high density connector Retain the screws ...

Page 195: ... the replacement APC MXe from its anti static bag 6 Align the mounting holes on the APC MXe heatsink with the standoffs on the MXe carrier board Ensure that the APC MXe is properly seated and aligned in the high density connectors 7 Press the APC MXe module into the high density connectors on the MXe carrier board see Figure 53 2 1 3 4 5 ...

Page 196: ...rque screws 1 and 2 Torque screw 3 10 Turn the MXe carrier chassis over and slide it back into position Ensure that the metalwork beneath the faceplate engages the main chassis Tighten the chassis retaining screw see Figure 34 for location of the chassis retaining screw 11 Replace the APC MXe battery see page 187 A new battery is shipped with every replacement APC MXe Ensure that you replace the e...

Page 197: ...aulty card 17 Re license the Mitel Communications Director software by following the procedure at Enable Licenses and Options on page 29 To replace the APC MXe Battery 1 Power down the controller and remove the controller cover see pages 47 and 129 2 Remove the dead battery from the coin cell holder The battery is located on the MXe carrier board next to the fans To remove the battery Lift the cli...

Page 198: ...uch as Unified Communicator Mobile Each of the applications is released with guidelines defining conditions performance and installation combinations For information on how to program and use software blades and services refer to the MSL documentation on Edocs http edocs mitel com After you install the APC CX i install the APC hard drive and then install the Mitel Standard Linux software Refer to ...

Page 199: ... cover of the controller Refer to the Release 8 0 Technician s Handbook for instructions 3 Place the APC module on the main board connectors The connectors are spaced irregularly to assist in alignment Orient the module as show in Figure 55 Figure 55 Seat APC Module Connectors onto Main Board Connectors CAUTION Use ESD straps when handling the APC ...

Page 200: ...eat Pads 6 Place the four screws supplied in the heat spreader and lower the heat spreader onto the APC as shown in Figure 57 Align the cutout on the heat spreader above the memory modules on the APC Tip To ensure that the APC CX i module is seated securely press down on it over each of the four connectors one at a time Once the APC is properly installed its four corners will rest against the stan...

Page 201: ...191 Install and Replace Units Figure 57 Positioning the Heat Spreader on the APC Module 7 Tighten the screws in an alternating pattern until they are snug Do not over tighten ...

Page 202: ...troller then you must also install a hard drive to support the operating system and applications of the APC CX i If you are replacing an APC hard drive with one that does not have the MSL software installed refer to Installing MSL Software on APC CX CXi or APC CX i II CX II CXi II on page 105 Tip In the CX there is no internal connection between the controller and the APC CX i so you must connect ...

Page 203: ... APC hard drive into the upper bracket position Ensure that the hard drive jumpers are set to master 5 Secure the hard drives to the bracket with the screws provided 6 Connect the power and IDE cables to the corresponding connectors on the hard drive and main board The cables are keyed for proper connection see Figure 59 7 Slide the bracket back into the chassis then fasten the screws connecting t...

Page 204: ... carrier board with a factory installed hard disk drive Figure 60 page 194 shows the contents of the kit The hard disk drive is mounted on the underside of the APC CX i II Assembly and not visible Confirm that all parts are present before proceeding with installation Tip Although the battery has an operational life of 5 7 years should the APC CX i II develop symptoms of time and date loss and CMOS...

Page 205: ... from the anti static bag Before seating the assembly in the chassis connect the following cables referring to Figure 62 page 196 for connector locations Only some of the connections are made in this step the remaining are made after the assembly is seated Note that the SATA and housekeeping cables are keyed for proper connection SATA power cable to the hard disk drive 1 in Figure 62 page 196 6 pi...

Page 206: ...efore installing the APC CX i II Assembly into the controller chassis note the shoulder bolts on the bottom of the controller chassis and the notches in the APC CX i II mounting bracket The bolts and notches Figure 62 Connect Power and SATA Data Cables 1 1 2 3 4 5 5 3 Main Board Underside of APC Assembly Topside of APC Assembly 2 4 ...

Page 207: ...ntroller with the VGA USB and RS 232 connectors facing their respective openings in the back panel of the controller 6 Align the assembly to mate the shoulder bolts and mounting bracket notches 7 Using a Phillips 1 screwdriver and the supplied screws fasten the APC CX i Assembly to the controller through the two retaining holes in the back panel Figure 63 Notches and Shoulder Bolts Figure 64 Retai...

Page 208: ... main board 5 in Figure 62 page 196 Connect the loose end of the housekeeping signal cable on the APC CX i II Assembly to the corresponding connector on the main board The connectors are keyed for proper connection 4 in Figure 62 page 196 Ensure that the housekeeping cable goes over the Ethernet cable as shown in Figure 65 This is to avoid damage to the cable from heat produced by the nearby trans...

Page 209: ... controller cover To replace the APC CX i II hard disk drive 1 Power down the controller and remove the controller cover see pages 47 and 129 2 Remove the APC CX i II Assembly by reversing the steps on page 195 of this document 3 Turn the assembly over 4 Remove the two retaining screws see Figure 67 Figure 66 Remove Blanking Plate ...

Page 210: ...oftware on APC CX CXi or APC CX i II CX II CXi II on page 105 of this document To replace the APC CX i II Battery 1 Power down the controller and remove the controller cover see pages 47 and 129 2 Remove the dead battery from the coin cell holder The battery is located on the APC CX i II assembly next to the housekeeping cable connector To remove the battery CAUTION Replace the APC CX i II battery...

Page 211: ...holder as shown in Figure 54 Figure 68 Removing the Battery 3 Install the new battery with sign facing up towards you Lift the clip Slide the battery into the coin cell holder 4 Replace the controller cover CAUTION Lift the clip just enough to slide the battery out Forcing the clip up too far could cause damage requiring replacement of the entire assembly ...

Page 212: ...om the RTC host IDE connector see Figure 69 Figure 69 Disconnecting the IDE Interconnect Cable MXe II Server For the MXe III disconnect the I2C and SATA cables from the hard drive backplane or RAID controller if installed and then Tip Refer to the 3300 ICP Engineering Guidelines to determine when a second processor is necessary in the MXe Tip The MXe Server ships with both E2T and RTC as standard ...

Page 213: ... board and do one of the following For the MXe II connect the IDE interconnect cable to the RTC host IDE connector For the MXe III connect the I2C and SATA cables to the RTC host IDE connector and then connect the I2C and SATA cables from the hard drive backplane or RAID controller if installed 7 Set the main board on the chassis and attach to the chassis with the captive screw 8 Connect the cable...

Page 214: ...204 3300 ICP Technician s Handbook Figure 71 MXe MXe Server RTC E2T APC on the Main Board bottom view ...

Page 215: ...he same accessible capacity For example a 40 GB drive from one manufacturer may have a slightly different accessible capacity than that of a 40 GB drive from another manufacturer To ensure that the drives match check them carefully before installation CAUTION If you install a new hard drive with Release 6 0 or later software in a system running older software you must change the RTC file name see ...

Page 216: ...t to the back of the controller Ensure that the jumpers on the new drive are set to the Master setting 5 Connect the power and IDE cables ribbon cable to the corresponding connectors on the hard drive and main board 3 The cables are keyed for proper connection 6 Replace the controller cover 7 Remount the controller Tip There are two ribbon cable connectors side by side shown in black and blue in F...

Page 217: ... Disk or Solid State Drive To replace the main system hard disk drive or solid state drive in a CX II CXi II 1 If possible back up your database or locate the most recent backup 2 Unplug the data cable and power cable from the old hard disk drive see 1 in Figure 73 3 Remove the two screws securing the drive to the mounting bracket and then lift the drive out see 2 in Figure 73 Figure 73 CX II CXi ...

Page 218: ...atabase in Step 1 restore the database see Restore a Database on page 132 LX To replace the hard drive in the LX controller 1 If possible back up your database or locate the most recent backup 2 Place the controller on the work area with the bottom facing up 3 Remove the hard drive backing plate from the controller by removing the six 6 small border screws the four large screws secure the hard dri...

Page 219: ...xactly the same way as a single hard drive To replace the single hard drive or SSD in an MXe II controller 1 For first time installation skip to Step 2 To replace the drive If possible back up your database or locate the most recent backup loosen the captive screw and slide the defective hard HD1 drive from the drive carrier remove the four screws that secure the drive to the carrier 2 Slide the r...

Page 220: ...e 115 on page 388 to verify the hard drive sizes and part numbers Depending on whether the old and new hard drives match do the following If the hard drives are the same size replace only the defective drive The drives can be from different manufacturers but their accessible capacity must match Use the following procedure Replace One Hard Drive in an MXe II MXe Server on page 210 If the hard drive...

Page 221: ...he new hard drive in the hard drive carrier with the four screws 8 Slide the hard drive into the controller 9 Push to seat the hard drive into the hard drive backplane 10 Tighten the thumb screw 11 To copy data onto the new drive press and hold down the Mirror Cntrl button of the new hard drive for between 6 and 10 seconds and then release Release the button when the Access LED starts flashing twi...

Page 222: ...t hard drive into the hard drive backplane 7 Tighten the thumb screw 8 Return power to the controller but do not connect to the network The HD1 access LED should be green HD2 fault LED should be orange and the activity LED should flash orange and green 9 Once the system is booted the activity LED will be green most of the time Manually install the software on the hard drive see Install System Soft...

Page 223: ... and secure with the four screws 5 Slide the first hard drive into the HD1 position DO NOT INSTALL the second hard drive at this time 6 Push to seat the first hard drive into the hard drive backplane 7 Tighten the thumb screw 8 Return power to the controller 9 Once the system is booted install and configure Mitel Standard Linux MSL software on the hard drive see Installing MSL Software on an MXe S...

Page 224: ...e way as a single hard drive To replace the single hard drive or SSD in an MXe III controller 1 For first time installation skip to Step 2 To replace the drive If possible back up your database or locate the most recent backup loosen the captive screw and slide the defective hard HD1 drive from the drive carrier remove the four screws that secure the drive to the carrier Slide the replacement hard...

Page 225: ...s no longer under warranty To replace one hard drive in an MXe III 1 Release the retaining screw securing the hard drive carrier to the controller 2 Slide the defective hard drive out of the hard drive carrier 3 Remove the four screws securing the hard drive to the hard drive carrier 4 Install the new hard drive in the hard drive carrier with the four screws Make sure it is correctly oriented righ...

Page 226: ...cle 06 2806 00012 for steps that are unqiue to MXe III 4 Replace the old hard drive with the new hard drive in the hard drive carrier and secure with the four screws Make sure it is correctly oriented right side up see Figure 75 5 Slide the first hard drive into the HD1 position DO NOT INSTALL the second hard drive at this time 6 Push to seat the first hard drive into the hard drive backplane 7 Ti...

Page 227: ...he controller cover and power up the controller see page 14 14 The rebuild process starts automatically The source drive LED HD1 flashes quickly while the destination drive LED HD2 flashes slowly The rebuild is complete when the HD2 LED no longer flashes slowly approximately 80G per hour 15 Reconnect the controller to the network ...

Page 228: ... connector from the MXe chassis board and remove the faulty fan 4 Insert the replacement fan so that the power cables exit the fan closest to the fan power connector and the sticker label on the center of the fan is facing out from the cabinet towards the grill For proper air flow the fan sticker label must be facing the cabinet grill Note The fan depicted in Figure 76 is the early version The new...

Page 229: ...e fan in an AX controller 1 Loosen the captive screws one at each end of the fan assembly 2 Pull out the fan unit carefully The cable is attached to the back of the fan unit at the right side 3 Disconnect the cable by squeezing the latch at the cable end of the connector and carefully wiggling the connector out 4 Connect the new fan unit cable and set the new fan assembly in place 5 Tighten the tw...

Page 230: ...e two fan power cables from the main board see 2 in Figure 76 4 Remove the four screws that fasten the fan assembly to the cabinet frame see 3 in Figure 76 Figure 78 Fan Removal 5 Remove the fan assembly from the controller chassis 6 Insert the replacement fan assembly so that the sticker label on the center of the fans are facing out from the cabinet towards the grill For proper air flow the fan ...

Page 231: ...ower supply into the system power connector 7 Secure the thumb screw and tighten it with a Phillips screwdriver 8 Connect the power cord and set the AC power switch to ON ASU II To replace the ASU II AC power supply 1 Remove the power cord from the power supply AC receptacle 2 Loosen the thumb screw on the power supply using a Phillips screwdriver 3 Pull the power supply out 4 Slide the new power ...

Page 232: ...ower supply carrier on the rear of the controller or If adding a power supply remove the power supply unit blanking panel 4 Slide the new power supply unit into the power supply carrier on the rear of the controller 5 Push to seat the power supply into the power supply backplane 6 Secure the thumb screw with a Phillips screwdriver and connect the power cord 7 Set the AC power switch to ON AC and D...

Page 233: ...bag 4 Before you install the RAID controller first remove the grey plastic bezel that covers the RAID controller LED and push button holes The bezel is located on the rear panel of the controller cover 5 On the inside of the cover insert a thin pointed object through an LED hole Push the bezel cover out far enough to allow you to grasp the top and bottom edges Pull the bezel cover off the controll...

Page 234: ...3 screws 10 Take the pre formed IDE interconnect cable that was shipped with the 2 pack hard drives and connect the host connector blue to the RTC host IDE connector on the underside of the MXe carrier board MXe II or to the IDE connector on the mid plane MXe Server Note that the connector is keyed 11 Route the pre formed IDE cable through the channel in the cabinet chassis and connect the other e...

Page 235: ... of the chassis retaining screw 14 Reconnect the power cables to the connectors on the MXe carrier chassis Then connect power connector to RAID controller 15 Reinstall the Stratum 3 clock module with the retained screws MXe II only 16 If an AMB is present reconnect the power and ribbon cables between the AMB and the MXe carrier board 17 Replace the top cover and secure with screw 18 Power on contr...

Page 236: ...y HDD backplane connector gently into place on the backplane connector 9 Secure the replacement RAID controller to the standoffs with the three 3 screws 10 Reconnect the power cables between the MXe carrier board and the RAID controller 11 Connect the IDE interconnect cable to the HDD interface on the RAID controller 12 Replace the top cover Using a 1 Phillips screwdriver tighten the screw that fa...

Page 237: ...Cut the cable tie joining the I2C small ribbon cable to the SATA cable 8 Connect the I2C small ribbon cable to the P5 RAID I2C connector on the RAID controller 9 Disconnect the SATA cable from the HD1 connector on the HD backplane and reconnect it to the Host P1 connector on the RAID controller 10 Using one of the supplied SATA cables connect the HD1 connector on the HD backplane to the HD1 P3 con...

Page 238: ...nectors 12 Using the supplied power cable connect the RAID POWER OUT connector on the HD backplane to the SATA BCKPLNE POWER connector on the RAID controller RAID POWER OUT HD1 CONNECTOR SATA POWER IN CONNECTOR CONNECTOR HD2 CONNECTOR HD1 P3 CONNECTOR HD2 P2 CONNECTOR HOST P1 CONNECTOR P5 RAID I2C CONNECTOR ...

Page 239: ...age 47 2 Disconnect the three SATA cables the I2C cable and the power cable from the faulty RAID controller 3 Using a Phillips 2 screwdriver remove the three screws from the RAID controller 4 Remove the faulty RAID controller and place it in an anti static bag 5 Remove the replacement RAID controller from the anti static bag Note Push the SATA I2C and power cables out of the way so that they are n...

Page 240: ... 9 Reconnect the power cable to the RAID controller 10 Carefully reconnect the three SATA cables Connect the RTC under chassis to the Host P1 connector on the RAID controller Connect the HD1 connector on the HD backplane to the HD1 P3 connector on the RAID controller Connect the HD2 connector on the HD backplane to the HD2 P2 connector on the RAID controller 11 Connect the I2C small ribbon cable t...

Page 241: ...ASU II can be configured with one or two line cards You can install one or two 16 port ONS cards one or two 4 12 port combo cards 4 LS trunks and 12 ONS lines or one of each To install 24 Port ONS 16 Port ONS or 4 12 Port Combo line cards 1 If necessary loosen the thumbscrew using a Phillips screwdriver and remove the blanking plate from the cabinet rear 2 Slide the card into the slot with the loc...

Page 242: ... rear of the controller loosen the lock screws 3 Lift the lock latch and slide the controller card from the chassis 4 Transfer the i Button flash card s and MMCs to the new controller card 5 Slide the replacement controller card into the chassis 6 Push the lock latch down and tighten the lock screws 7 Connect the cables and power up the controller ...

Page 243: ...itches on the power supplies and unplug the power cords 3 Remove the controller card page 232 4 Remove the MMC from site 1 or site 2 as necessary Figure 85 AX Flash 1 and Flash 2 Locations 5 Slide out the defective flash and insert the replacement flash in the correct position Note Voice Mail is optional on the AX Controller As shipped Flash 1 is used only for system files See To upgrade Flash 1 t...

Page 244: ...witches on the power supplies 3 Remove the controller card page 232 4 Slide out Flash 1 and slide the 4 GByte Voice Mail Flash into the Flash 1 position 5 Replace the controller card and connect the cables 6 Plug in and turn on the power supplies and power up the controller 7 Perform a full install of the system software from the MCD Software Installer tool Note A full install formats the 4 GByte ...

Page 245: ...ntroller cover page 47 For the AX controller remove the controller card page 232 3 Locate the memory module Figure 86 Memory Module 4 Remove the installed memory module as follows pull both spring retainer clips on either side of the module outward see Figure 87 grasp the module by the sides and carefully pull it out of its connector Place it in an antistatic bag Figure 87 Memory Module Removal ...

Page 246: ...usly on both upper corners of the module until its bottom edge is firmly seated in the connector 7 Press the top edge of the module toward the board until the retainer clips click into place 8 Affix the label included with the replacement module to the main board The label ensures proper handling should you need to return the controller to Mitel for repair 9 Replace the cover and reconnect power 1...

Page 247: ...Appendix A Hardware Reference ...

Page 248: ...238 3300 ICP Technician s Handbook ...

Page 249: ...ons There are several basic versions of the 3300 ICP MXe Server AX Controller MXe Controller CXi and CXi II system with embedded Analog and an Ethernet Layer 2 switch CX and CX II system with embedded Analog and without Ethernet Layer 2 switch ...

Page 250: ...ual on Edocs http edocs mitel com Controller Components Tip Refer to the Release 7 0 version of the Technician s Handbook for hardware details of the older controllers 100 user 250 700 user LX and MX and their components Tip For each module the leftmost connectors correspond to Port 1 for that module and the rightmost to Port 2 Figure 89 AX Controller Front Panel ...

Page 251: ...241 Hardware Reference Figure 90 AX Controller Card View Figure 91 AX Controller Rear Panel ...

Page 252: ...242 3300 ICP Technician s Handbook Figure 92 MXe Controller Front Panel Figure 93 MXe Controller Back Panel Redundant ...

Page 253: ...243 Hardware Reference Figure 96 MXe Server Front panel CIM ports not used Figure 94 MXe Controller Back Panel Non Redundant Figure 95 MXe II Controller Hard Drive Jumper Settings ...

Page 254: ...244 3300 ICP Technician s Handbook Figure 97 MXe Server Back panel Figure 98 CX Controller Front Panel ...

Page 255: ...245 Hardware Reference Figure 99 CXi Controller Front Panel Figure 100 CX and CXi Controller Back Panel ...

Page 256: ...246 3300 ICP Technician s Handbook Figure 101 CX II Controller Front Panel Figure 102 CXi II Controller Front Panel ...

Page 257: ... Cabinet Numbering Cabinet 1 hardcoded internal Cabinets 2 to 13 module ports left to right Figure 103 CX II and CXi II Back Panel Note LX and MXe have 4 embedded CIM ports All systems except for LX and MXe Server have Embedded Analog ...

Page 258: ...with Release 6 0 software and for all controllers 266 300 MHz minimum with Release 7 0 software MCD 4 0 on the CX II CXi II The DSP provides resources for CLASS tone generation Record a Call conferences DMTF receivers voice compression The card also provides voice echo cancellation Figure 104 T1 E1 Combo Card prior to Release 7 0 ...

Page 259: ... Tip Ring Assignments Pin Signal NT LT Settings NT Default LT 1 Rx Ring Tx Ring 2 Rx Tip Tx Tip 3 N C 4 Tx Ring Rx Ring 5 Tx Tip Rx Tip 6 N C 7 N C 8 N C Note Network and Line Termination settings are software controlled DO NOT move the jumpers The settings apply to both connectors on the resilient card ...

Page 260: ...0 MHz controller Quad BRI Framer Figure 107 below shows the Quad BRI module which provides embedded BRI functionality to a minimum 300 MHz controller RJ 45 Pin Orientation The RJ 45 connector is used for Ethernet CIM Music on Hold Paging RS 232 Maintenance ports and E1 and T1 interfaces Figure 106 Dual T1 E1 Framer Figure 107 Quad BRI Framer Figure 108 RJ 45 pin orientation ...

Page 261: ...le 25 Analog Main Board Analog Option Board Port Assignment Analog Option Board Ports CX CXi CX II CXi II only 1 1 2 4 3 2 1 1 2 3 4 5 6 PLIDs 412 4 412 3 412 2 412 1 412 5 412 6 412 7 412 8 412 9 4121 0 Analog Main Board Ports CX CXi CX II CXi II and MXe Page Relay ONS Ports LS Ports 1 1 2 4 3 2 1 1 2 3 4 5 6 n a see note 2 411 4 411 3 411 2 411 1 411 5 411 6 411 7 411 8 411 9 4111 0 Notes 1 AMB ...

Page 262: ...y open 1 Paging relay NC normally closed 1Reserved for future development Table 27 Embedded Analog Music on Hold Connector Pinout Conductor Signal Virtual Circuit PLID Shield MOH_COM 4 1 3 1 Ring MOH_1 Tip MOH_2 Note The Music On Hold port requires a 3 5 mm stereo jack for input signal connection The two input signals are equivalent to the left and right channel signals from a stereo source and ar...

Page 263: ... Critical Alarm Return 7 Minor Alarm 3 Not Used 8 Minor Alarm Return 4 Major Alarm 9 Not Used 5 Major Alarm Return Notes 1 Contacts closed when alarm is present 2 Loss of power to the controller trips closes the Critical Alarm relay Table 29 Controller Remote Alarm Behavior Action Behavior Power up or push button reset Remote alarms are enabled by default and the LED is turned off Press the remote...

Page 264: ...ts The Network Services Unit provides connectivity to digital trunks There are three variants of the NSUs Universal NSU R2 NSU BRI NSU Universal R2 NSU Figure 109 Universal NSU Front Panel Figure 110 R2 NSU Front Panel Figure 111 Universal R2 NSU Back Panel ...

Page 265: ... 5 Impedance selector 3 75 ohm enabled when down 6 LT NT selector Up for NT down for LT Table 32 T1 E1 Ports DIP Switch Settings Impedance ohms Trunk Mode 1 Tx Gnd 2 Rx Gnd 3 120 ohm 4 100 ohm 5 75 ohm 6 LT NT 100 T1 T1 D4 Up Up Up Down Up Up Down 120 E1 PRI Up Up Down Up Up Up Down 75 E1 R2 Note Note Up Up Down Up Down Note The Ground setting is site dependent Normally Tx is grounded and Rx is no...

Page 266: ... support four ports on one module 2 The Universal ASU connects to the controller over a Category 5 Unshielded Twisted Pair UTP crossover cable through a CIM interface The Category 5 cable is of the same type used for Ethernet connections and within the cable twisted pairs are arranged as 1 2 3 6 4 5 7 8 Each tied pair is connected to a 75 ohm resistor The Universal ASU can be located up to 30 mete...

Page 267: ... 4 DTR data terminal ready 5 GND ground 6 DSR data set ready 7 RTS ready to send 8 CTS clear to send 9 Not used Table 36 T1 and E1 Connector Pin Allocation RJ 45 Connector Pin Signal Name NT Mode Switch 6 UP LT Mode Switch 6 DOWN 1 RX Ring TX Ring 2 RX Tip TX Tip 3 Unused Unused 4 TX Ring RX Ring 5 TX Tip RX Tip 6 Unused Unused 7 Unused Unused 8 Unused Unused ...

Page 268: ...k Descriptor Integrated Access MSDN Trunk Circuit Descriptor Type Universal T1 E1 T1 E1 PRI QSIG ISDN Node Universal T1 Universal E1 Universal T1 T1 E M T1D4 Universal T1 Universal T1 E1 T1 E1 MSDN DPNSS Universal T1 Universal E1 R2 R2 ISDN Node R2 Figure 112 BRI NSU Front Panel Figure 113 BRI NSU Back Panel ...

Page 269: ...8 T8 28 R3 38 R13 9 T9 29 R4 39 R14 10 T10 30 R5 40 R15 Table 39 CEPT Mode E1 Port DIP Switch Settings Switch Use Setting Notes 1 Tx Ground Up Floating Down Ground Not required for RJ 45 connector 2 Rx Ground Up Floating Down Ground Not required for RJ 45 connector Note This setting is site dependent Normally Tx is grounded and Rx is not grounded but that depends on which remote connection is grou...

Page 270: ...ides connectivity for analog trunks and telephones POTS and On Premise Station ONS There are three variants of 3300 ASUs ASU Universal ASU ASU II only on systems running Release 7 0 and later Figure 114 ASU Front Panel Figure 115 Universal ASU Front Panel Figure 116 Universal ASU Back Panel ...

Page 271: ...t ONSP card 16 port ONSP card 4 12 port Combo card 4 LS trunks and 12 ONS lines Figure 117 ASU II Front Panel Figure 118 ASU II Back Panel with a Line Card Table 40 ASU II AX Line Card Lock Latch Color Code Card Type Latch Color 24 and 16 Port ONSP Cards White 4 12 Port Combo Green ...

Page 272: ...n 1 x 9 ONS Tip Ring 9 n 1 x 9 35 10 R S S R ONS Tip Ring 10 n 1 x 10 ONS Tip Ring 10 n 1 x 10 36 11 BK BL BL BK ONS Tip Ring 11 n 1 x 11 ONS Tip Ring 11 n 1 x 11 37 12 BK O O BK ONS Tip Ring 12 n 1 x 12 ONS Tip Ring 12 n 1 x 12 38 13 BK G G BK ONS Tip Ring 13 n 1 x 13 N C 39 14 BK BR BR BK ONS Tip Ring 14 n 1 x 14 N C 40 15 BK S S BK ONS Tip Ring 15 n 1 x 15 N C 41 16 Y BL BL Y ONS Tip Ring 16 n ...

Page 273: ...p 4 n 1 1 4 30 5 W S S W ONS Ring Tip 5 n 1 1 5 ONS Ring Tip 5 n 1 1 5 31 6 R BL BL R ONS Ring Tip 6 n 1 1 6 ONS Ring Tip 6 n 1 1 6 32 7 R O O R ONS Ring Tip 7 n 1 1 7 ONS Ring Tip 7 n 1 1 7 33 8 R G G R ONS Ring Tip 8 n 1 1 8 ONS Ring Tip 8 n 1 1 8 34 9 R BR BR R ONS Ring Tip 9 n 1 2 1 ONS Ring Tip 9 n 1 2 1 35 10 R S S R ONS Ring Tip 10 n 1 2 2 ONS Ring Tip 10 n 1 2 2 36 11 BK BL BL BK ONS Ring ...

Page 274: ...sponding LS Ring Tip connection of the trunk We recommend that the MPD connections are made at the last hard wired point Table 43 ASU II AX Combo Card SFT PFT Port Connections LS Port ONS Port 1 1 2 2 3 3 4 4 Note Up to four SFT PFT calls can occur at the same time between pairs of LS and ONS ports ONS is supported against an LS trunk Table 44 Universal ASU Music on Hold Connector Pinout Pin Signa...

Page 275: ...01 n 1 5 2 5 Ring 01 n 1 5 2 6 Normally open contact 00 7 Common contact 01 8 Normally open contact 01 Note CIM 1 n 2 CIM 2 n 3 Note The Paging port is a standard 8 pin modular RJ 45 connector on the rear panel Note Each paging port has a tip ring pair for audio and a second tip ring pair contact closures for zone control The contact closes when paging on zones ...

Page 276: ...5485 IP Paging Unit Pinout Pin Color Code Signal 9 BR R Audio output Positive 34 R BR Audio output Negative 36 BK BL Relay Closure normally closed 37 BK O Relay Closure normally open 11 BL BK Page Control input 12 O BK Figure 119 5485 IP Paging Unit Cross Connection ...

Page 277: ...eference Table 47 SX 200 Bay Tip and Ring Assignments J1 J2 J3 and J4 Lead Designation Slot Plug Pin Pair Cct ONS or DNI Cct OPS 26 W BL 1 T1 1 T1 1 BL W R1 R1 27 W O 2 T2 2 J1 2 O W R2 or 28 W G 3 T3 2 T2 4 J2 3 G W R3 R2 or 29 W BR 4 T4 6 J3 4 BR W R4 or 30 W S 5 T5 3 T3 8 J4 5 S W R5 R3 31 R BL 6 T6 6 BL R R6 32 R O 7 T7 4 T4 7 O R R7 R4 33 R G 8 T8 8 G R R8 34 R BR 9 T9 5 T5 9 BR R R9 R5 35 R ...

Page 278: ...J3 17 O Y R4 or 43 Y G 5 T5 3 T3 7 J4 18 G Y R5 R3 44 Y BR 6 T6 19 BR Y R6 45 Y S 7 T7 4 T4 20 S Y R7 R4 46 V BL 8 T8 21 BL V R8 47 V O 9 T9 5 T5 22 O V R9 R5 48 V G 10 T10 23 G V R10 49 V BR 11 T11 6 T6 24 BR V R11 R6 50 V S 12 T12 25 S V R12 Table 47 SX 200 Bay Tip and Ring Assignments continued J1 J2 J3 and J4 Lead Designation Slot Plug Pin Pair Cct ONS or DNI Cct OPS Page 2 of 2 ...

Page 279: ...Appendix B Installation Planner ...

Page 280: ...270 3300 ICP Technician s Handbook ...

Page 281: ... 15 192 168 11 0 to 192 168 11 15 169 254 11 0 to 169 254 11 15 192 168 12 0 to 192 168 12 15 169 254 12 0 to 169 254 12 15 192 168 13 0 to 192 168 13 15 169 254 13 0 to 169 254 13 15 169 254 14 0 to 169 254 14 15 169 254 15 0 to 169 254 15 15 169 254 16 0 to 169 254 16 15 169 254 17 0 to 169 254 17 15 169 254 18 0 to 169 254 18 15 169 254 19 0 to 169 254 19 15 169 254 20 0 to 169 254 20 15 169 25...

Page 282: ...coming connectivity from the Internet via the WAN port external Layer 2 switches unmanaged for a voice only managed and VLAN capable for a voice and data implementation The CXi and CXi II supports as many switches as are required but you cannot exceed the maximum of 100 IP users SMTP server address to support e mail forwarding DNS server address external DHCP server information one PC per IP phone...

Page 283: ...cept DNS LAN Policy QoS form Enter the voice VLAN priority 0 7 for expedited forwarding of traffic which should match the voice priority programmed on the external L2 switches as well as the value programmed for DHCP Option 43 or Option 125 whichever is used The data VLAN default is 1 The default voice VLAN priority is 6 Enter the Differentiated Services Code Point Value DSCP for voice streaming a...

Page 284: ... By default untagged frames are placed in the low priority queue Tagged frames are prioritized according to their priority tagging On egress all traffic on all ports is untagged with the exception of port 17 on the CXi CXi II and the two LAN ports on the MXe MXe Server and the AX where the user has the option to tag VLAN1 traffic via the Tag VLAN 1 on Trunk Port parameter Voice VLAN When the CXi C...

Page 285: ...cted to the AX CXi CXi II MXe uplink port s must tag Voice VLAN traffic This is unlike the setup for the other controllers that do not have this requirement Controller Configuration Settings RTC Do not change these settings unless you are directed to make changes by an RN Unauthorized changes may prevent the system from booting up Table 49 Controller Configuration Settings Prompt Value Note boot d...

Page 286: ...target name n startup script s other o qefcc CX i II and MXe III motfcc all other controllers Dedicated to internal system use Note that the CX i II and MXe III accept motfcc but automatically convert it to qefcc on the next system reboot Tip Do not use leading zeroes in the IP addresses For example enter 192 168 1 2 not 192 168 001 002 Table 50 E2T Static IP Address Programming Option Name Value ...

Page 287: ...hat refers to E2T MAC Slot 1 Table 51 IP Address Range Scope Programming Option Name Value Notes Example Name of the range Subnet System generated IP Range Start see note Start of scope 192 168 1 15 IP Range End see note End of scope 192 168 1 25 Protocol Select None BOOTP DHCP or BOOTP or DHCP Default is BOOTP or DHCP Client s class ID must match name Clear check box Lease Time 2 Weeks Minimum 5 ...

Page 288: ...er IP address Required for the 5230 IP Appliance 66 TFTP Server Name ASCII String Required when using an external DHCP Server Boot Server Host Name same as RTC IP address for E2T only 67 bootfile ASCII String Boot file name for E2T only 128 See note TFTP Server usually the controller RTC IP Address IP address of the TFTP server 192 168 1 2 129 See note RTC IP Address for this controller IP Address...

Page 289: ...Manager OMM IP Address IP Address of the primary Radio Fixed Part RFP 150 IP DECT secondary OMM IP Address IP Address of the secondary Radio Fixed Part RFP 151 SpectraLink Voice Priority SVP server IP Address Note Required on Release 7 0 systems to allow IP sets to upgrade to firmware that supports options 125 and 43 Table 53 DHCP Server Configuration Settings IP Address Scope Start Address End Ad...

Page 290: ...e second Option 125 is the factory programmed default Vendor Specific Information 43 ASCII String Default value is id ipphone mitel com sw _tftp 192 168 1 2 call_sr v 192 168 1 2 vlan 1 l2p 6 dscp 46 Vendor Identifying Vendor Specific Information 125 The following 5 options apply to software load prior to Release 7 0 IP Phone TFTP Server 128 IP Address typically the IP address of the controller RT...

Page 291: ...an 133l2p 134dscp 135app_proxy The Option 125 string is auto generated upon upgrade to Release 7 0 provided that Options 128 135 were previously programmed in the DHCP Options form AND Option 130 contains the MITEL IP PHONE discrimination string AND there is no option 60 ipphone mitel com scope configured in the given subnet Table 53 DHCP Server Configuration Settings continued Page 3 of 3 ...

Page 292: ...rompt Value Note boot device motfcc or qefcc on the MXe III Boot device is Network Note The MXe III accepts motfcc but automatically converts it to qefcc on the next system reboot processor number 0 Not used host name bootHost file name sysro E2T8260 Boot location and file name inet on ethernet e IP address and subnet mask hex for controller E2T for example 134 199 63 11 ffffff00 Obtain it from yo...

Page 293: ... 10 18 58 To reserve an IP address for the E2T on the external DHCP server 1 Highlight the Subnet 10 10 18 0 in the DHCP server DHCP Manager Local window 2 Click Scope and select ADD Reservation 3 Enter the IP address and MAC address of the E2T The MAC address is found on the MAC Address label on the rear panel of the ICP Use the MAC Address label that refers to E2T MAC Slot 1 4 Click Add To add o...

Page 294: ...d by Add Note For ICP Software releases prior to Rel 7 0 see Configuring a Windows 2000 DHCP Server prior to Release 7 0 on page 397 Note Options 128 133 used in previous ICP releases are required to provide backward compatibility with IP sets that have yet to be upgraded with firmware 2 0 0 18 or later that supports options 124 125 or 60 43 After the upgrade the old options may be removed to prev...

Page 295: ...he end of the hex string under Binary The completed dialog box should look like this 9 Click OK and then click Close 10 On the Action menu select Set Predefined Options 11 In the Predefined Options and Values dialog box select the Mitel Vendor Class from the Option class list Click Add 12 In the Option Type dialog box enter the following Field name What to enter Name Mitel Option Data type String ...

Page 296: ...hat require it modifying the ID string accordingly System Administration Tool Settings Record the following settings username default system _______________________ password default password ______________________ IP Phone Settings Record the following setting codes see System Option Assignment IP set registration code IP set replacement code Telephone Programming Guide Collect the following infor...

Page 297: ... IP Phone except 5x01 5x05 and 5207 Yes No IP Phone to IP Trunk to IP Phone except 5x01 5x05 and 5207 Yes No IP Phone to TDM Phone Yes Yes IP Phone to Embedded voice mail Yes Yes IP Phone in conference Yes Yes IP Phone on Hold listening to music Yes Yes IP Phone listening to music No n a TDM Phone to IP Trunk to TDM Phone Yes Yes Direct Set to set paging using first codec Yes No any call to or fro...

Page 298: ...umber of available T 38 channels by reducing the number of G 729 channels To obtain the first eight T 38 channels you must reduce the number G 729 channels by 32 For each additional eight T 38 channels you must reduce the number of G 729 channels by 16 The MXe controller now ships with AD21363 DSPs on the motherboard Earlier versions shipped with AD21262 DSPs on the motherboard The embedded DSP re...

Page 299: ...l to upgrade the firmware Table 56 shows the maximum number of G 729 and T 38 channels that are available for use in a single DSP II module in the various systems Note that the base configuration in the CX CX II includes the first 8 T 38 channels A second DSP II module can be added in the MXe for more G 729 channels but the number of T 38 channels available does not increase Table 56 DSP II Channe...

Page 300: ...Max of Conferees RFC4733 DTMF Voice Mail MXe Standard with 262 DSP 2 x 161 MMCs 1 x 128 VEC 2 96 T1 120 E1 64 128 64 0 641 64 64 30 MXe Standard with 262 DSP 1 x DSP II 1 x 128 VEC 2 96 T1 120 E1 64 128 64 16 641 64 64 30 MXe Standard with 363 DSP 2 x 161 MMCs 2 96 T1 120 E1 64 64 64 0 641 64 64 30 MXe Standard with 363 DSP 1 x DSP II 2 96 T1 120 E1 64 64 64 16 641 64 64 30 MXe Expanded with 363 D...

Page 301: ... 30 192 Gateway 3 4 with 363 DSP 1 x DSP II 1 x 128 VEC 4 192 T1 192 192 128 80 0 16 64 64 192 0 MXe Server with 363 DSP 1 x 21161 MMC 2 x 128 VEC 0 320 256 64 0 64 128 n a 0 MXe Server with 363 DSP 2 x DSP II 2 x 128 VEC 0 320 256 256 0 64 128 n a 0 Table 57 MXe MXe Server and 192 Channel PSTN Gateway DSP Resources continued MXe Configuration Maximum Resources Supported Dual Framers E2T Ports Ech...

Page 302: ...e and four dual T1 E1 framers 5 The MXe Controller has been shipped in three different versions since it was introduced The original version has four AD21262 DSP devices on the main board the later versions MXe II and MXe III have four AD21363 DSP devices The MXe II and MXe III can be configured as a 192 channel TDM gateway as shown in this table Although not shown in this table it is possible to ...

Page 303: ... 64 8 64 64 16 Base Dual 161 DSP II 4 20 64 10x3 64 8 64 20 16 Base Dual 161 T1 E1 Combo DSP II 5 42 64 10x3 64 8 64 42 16 Base Quad 161 T1 E1 Combo DSP II 7 42 64 10x3 64 8 64 42 16 Base Dual 161 Quad BRI DSP II 4 20 64 10x3 64 8 64 20 16 Base Dual 161 CIM DSP II 4 20 64 10x3 64 8 64 20 16 Base Quad 161 Quad BRI DSP II 6 30 64 10x3 64 8 64 30 16 Base Quad 161 CIM DSP II 6 30 64 10x3 64 8 64 30 16...

Page 304: ...bo 3 42 0 10x3 64 0 42 16 Base two T1 E1 Combo 4 74 0 10x3 64 0 64 16 74 8 10x3 64 0 64 16 Base Dual 161 4 20 0 10x3 64 0 20 16 20 8 3x3 64 0 20 4 Base Dual 161 T1 E1 Combo 5 42 0 10x3 64 0 42 16 42 8 10x3 64 0 42 16 42 16 10x3 64 0 42 16 Base Quad 161 6 30 0 10x3 64 0 30 16 30 8 10x3 64 0 30 16 30 16 3x3 64 0 30 4 Base Quad 161 T1 E1 Combo 7 42 0 10x3 64 0 42 16 42 8 10x3 64 0 42 16 42 16 10x3 64...

Page 305: ...ides the best voice quality and is comparable to TDM type connections The G 729a audio codec for 8 13 kbps provides a good reduction in bandwidth with only minor loss in voice quality A purchasable option controls the number of G 729a codecs available to IP devices in the system Compression enables more devices to share the available bandwidth The option is purchasable in multiples of 8 to a maxim...

Page 306: ...MHz controller see Migrate SX 2000 PBX Hardware page 404 Telecom If the system needs compression channels and or 30 voice mail ports and or increased telephony resources to support more TDM devices then additional DSPs may be necessary see Hardware Part Numbers on page 371 for the part numbers of the DSP modules CX II CXi II DSP Configurations with DSP II Configuration of DSPs Echo Canceller G729 ...

Page 307: ...trollers ship with embedded DSP sufficient to support a 400 user system CX CXi and CX II CXi II IP plus analog controllers ship with a Dual Embedded DSP on the main board The T1 E1 Combo also includes DSP resources Tip Voice mail ports support G 711 and G 729a compression This applies to all types of voice mail ports including RAD Music on Hold Auto Attendant and Record a call ...

Page 308: ...298 3300 ICP Technician s Handbook ...

Page 309: ...Appendix C Typical Network Configurations ...

Page 310: ...300 3300 ICP Technician s Handbook ...

Page 311: ... CXi CXi II specific configuration examples Note AX Configuration Procedures on page 312 illustrates the two most common AX system configurations DHCP IP Address Range Subnet Mask Option 03 Router Option 125 or 43 Mitel configuration string Option 128 TFTP Server IP Address Option 129 RTC IP Address Option 130 MITEL IP PHONE Option 132 VLAN ID Option 133 Priority Note Option 125 preferred or Optio...

Page 312: ...erver on Controller Scope 1 DHCP 10 10 10 10 to 10 10 10 100 20 20 20 10 to 20 20 20 100 Subnet 255 255 255 0 255 255 255 0 Opt 03 10 10 10 251 20 20 20 251 Opt 125 or 43 Rel 7 0 id ipphone mitel com sw_tftp 20 20 20 1 call_srv 20 20 20 1 vlan 2 l2p 6 dscp 46 vlan 1 l2p 6 dscp 46 Opt 128 20 20 20 1 20 20 20 1 Opt 129 20 20 20 1 20 20 20 1 Opt 130 MITEL IP PHONE MITEL IP PHONE Opt 132 2 Opt 133 6 R...

Page 313: ...rt for VLAN 2 Router config if switchport mode access Router config if switchport access VLAN 2 D E Trunk port with Dot1q for IP Phone Router config interface fast 0 5 Router config if switchport mode trunk Router config if switchport trunk encapsulation dot1q Table 62 HP Layer 2 Switch Settings Example Configurations 1 2 and 3 Port Use Command on HP VLAN menu A Access port for VLAN 1 VLAN 1 untag...

Page 314: ...10 10 10 2 Scope 1 Scope 2 DHCP 10 10 10 10 to 10 10 10 100 20 20 20 10 to 20 20 20 100 Subnet 255 255 255 0 255 255 255 0 Opt 03 10 10 10 251 20 20 20 251 Opt 125 or 43 Rel 7 0 id ipphone mitel com sw_tftp 20 20 20 1 call_srv 20 20 20 1 vlan 2 l2p 6 dscp 46 Opt 128 20 20 20 1 20 20 20 1 Opt 129 20 20 20 1 20 20 20 1 Opt 130 MITEL IP PHONE MITEL IP PHONE Opt 132 2 2 Opt 133 6 6 Required on Release...

Page 315: ...iguration Layer 2 Switch Settings Example See Layer 2 Switch Settings Example on page 303 LLDP MED and IP Phone Network Policy LLDP MED stands for Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED is based on VoIP specific extensions to the IEEE 802 1A LLDP standard Refer to the Network Configuration chapter in the 3300 ICP Engineering Guidelines for details Figure 122 Configuration ...

Page 316: ...ame network port For more information on configuring your network refer to the 3300 ICP Engineering Guidelines available at http edocs mitel com The IP devices understand CDP messages for the following Advertising their in line power consumption Discovering the voice VLAN setting from the Cisco L2 switch Advertising their duplex setting platform and software release for the show cdp neighbor comma...

Page 317: ...rd Table CXi CXi II MXe MXe Server only Parameter Function Values Protocol The WAN interface protocol UDP or TCP Src Start Port The source port at the start of the range Src End Port The source port at the end of the range Dst IP Address IP Address of the destination device Dst Start Port Destination port at the start of the range Dst End Port Destination port at the end of the range Table 65 PPTP...

Page 318: ...Technician s Handbook Configuration A CXi CXi II Typical Voice Only Network Figure 123 CXi CXi II Voice Only Configuration Example IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway 192 168 1 1 Layer 2 192 168 1 1 ...

Page 319: ...pical Network Configurations Configuration B MXe Typical Voice Only Network Figure 124 MXe Voice Only Configuration Example IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway 192 168 1 1 Layer 2 192 168 1 1 ...

Page 320: ...ation Example IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway Router 192 168 1 1 Layer 2 192 168 1 3 Tip If an IP Address is on the IP Network List in the IP Routing form the connection will be routed to 192 168 1 1 router If the IP Address is not on the IP Network List then the connection will be routed to the WAN Port automatically ...

Page 321: ...mple IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway Router 192 168 1 1 Layer 2 192 168 1 3 Tip If an IP Address is on the IP Network List in the IP Routing form then the connection will be routed to 192 168 1 1 router If the IP Address is not on the IP Network List then the connection will be routed to the WAN Port automatically ...

Page 322: ...12 3300 ICP Technician s Handbook AX Configuration Procedures AX Typical Voice Only Network Figure 127 AX Voice Only Configuration Example IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway 192 168 1 1 ...

Page 323: ...ample IP Address 192 168 1 2 Subnet 255 255 255 0 Gateway Router 192 168 1 1 Tip If an IP Address is on the IP Network List in the IP Routing form then the connection will be routed to 192 168 1 1 router If the IP Address is not on the IP Network List then the connection will be routed to the WAN Port automatically ...

Page 324: ... priority tagging On egress all traffic on all ports is untagged with the exception of port 17 on the CXi CXi II and the two LAN ports on the MXe MXe Server and the AX where the user has the option to tag VLAN1 traffic via the Tag VLAN 1 on Trunk Port parameter Voice VLAN When the CXi CXi II MXe AX is programmed with a Voice VLAN the switch will allow untagged frames and tagged VLAN 1 frames as we...

Page 325: ...trollers that do not have this requirement Figure 129 illustrates VLAN behavior by showing the CXi CXi II integrated into a network carrying both voice and data In the figure VLAN 1 is used for non voice traffic and the Voice VLAN is used for voice traffic A VLAN capable managed L2 switch is connected to the CXi CXi II Gigabit Ethernet Uplink port for expansion purposes An external DHCP server is ...

Page 326: ...316 3300 ICP Technician s Handbook Figure 129 CXi CXi II VLAN Behavior Note The default VLAN may not be 1 but it is untagged ...

Page 327: ...k Configurations Implementing a Voice Only Network In a voice only network IP telephony devices are the only devices connected to the controller s network interfaces Figure 130 CXi CXi II based Typical Voice Only Network ...

Page 328: ... phones into the internal Layer 2 switch ports marked 10 100 802 3af and plug up to 84 phones into the external L2 switches for a total of up to 100 IP phones AX connect up to 100 IP phones to the two 10 100 Mbps Ethernet ports Base MXe connect up to 350 IP phones to external switches Split phones between the two 10 100 1G LAN ports Figure 131 MXe based Typical Voice Only Network ...

Page 329: ...o a pair of Layer 2 switches These two 24 port switches daisy chained together provide an additional 48 ports A single 48 port switch could also be used Note that the maximum number of IP phones supported on the CXi is 100 and 150 on the CXi II PCs are shown connected to the network in two ways directly to the Layer 2 switch and indirectly through a dual port IP Phone CAUTION To ensure optimum net...

Page 330: ... to program a non valid VLAN ESM will display a warning In the case where VLAN 1 is used for the data VLAN the allowable VLAN values for voice exclude numbers where the least significant 4 bits are the same as VLAN 1 These values are 1 n 16 where n is 1 to 255 Figure 133 MXe based Typical Voice and Data Network Note The AX controller does not have a built in Internet Gateway like the MXe does The ...

Page 331: ...t IP conflicts IP address changes may also be required to allow for traffic between the local and remote subnets and to ensure quality of service for phone calls with VLAN prioritization DHCP Server The default address information and options may need to be changed when installing the controller on a network with multiple subnets If you are using an external DHCP server disable the one in the cont...

Page 332: ...able the Router Discovery Protocol on the CXi CXi II and MXe Installing External Layer 2 Switches Voice Only Networks The CXi CXi II provides 16 integrated Ethernet ports that can support up to 16 IP phones To increase line size of the CXi to 100 lines the system maximum for a CXi CXi II connect up to two layer 2 switches As a minimum the L2 switches should support 10 100 BaseT Because some progra...

Page 333: ...nnections Category 3 cable can be used to connect single IP Phones directly to the expansion switches or to the Layer 2 switch of the CXi CXi II L2 switches for voice only networks do not require VLAN capability Voice and Data Networks You can connect additional IP phones to the AX MXe and CXi CXi II controllers Use one or two switches connected in a daisy chain The L2 switches connect to the Ethe...

Page 334: ...7 Switch port on first expansion switch connects to second switch Switch port on first expansion switch connects to first switch 3 When connecting L2 switches to the MXe or AX ensure that VLAN tagging is enabled on all trunk links that are used to connect L2 switches together Enable VLAN tags for VLAN 1 on the LAN ports of the MXe AX and the switch ports on the L2 switches that connect to the MXe ...

Page 335: ...hernet connection The 10 100 802 3af LAN ports on the CXi CXi II provide Power over Ethernet PoE as do some expansion switches The 10 100 1G LAN port does not provide PoE and the MXe and AX do not provide PoE 9 Category 5 or better cable is recommended for all Ethernet connections in a mixed voice and data environment ...

Page 336: ... FTP server To program these FTP settings 1 Open the Computer Management control panel Start Settings Control Panels Administrative Tools Computer Management 2 In Services and Applications click on Internet Information 3 Program the settings as shown below use the IP Address drop down menu to select the PC s IP address Figure 135 Windows 2000 FTP Site Tab ...

Page 337: ...327 Typical Network Configurations Figure 136 Windows 2000 Security Accounts Tab Figure 137 Windows 2000 Home Directory Tab ...

Page 338: ...328 3300 ICP Technician s Handbook ...

Page 339: ...Appendix D Status LEDs ...

Page 340: ...330 3300 ICP Technician s Handbook ...

Page 341: ...s page 332 Network Services Unit LEDs page 349 Analog Services Unit LEDs page 354 IP Phone and IP Appliance LAN LEDs page 357 Peripheral Cabinet LEDs page 358 Digital Services Unit LEDs page 363 In Line Power Unit LEDs page 366 For detail on any alarms see the 3300 ICP Troubleshooting Guide ...

Page 342: ...amer page 345 Alarm LED page 336 Quad BRI Framer page 347 CIM LEDs page 342 Ethernet LEDs page 341 Figure 139 MXe MXe Server Front Panel Power LED page 336 CIM LEDs page 342 Hard Drive LED page 336 T1 E1 Combo Card page 347 FIM LEDs page 340 Dual T1 E1 Framer page 345 Ethernet WAN LEDs page 341 Quad BRI Framer page 347 Alarm LED page 336 Remote Alarms On Off page 344 ...

Page 343: ...Status LEDs Figure 141 MXe Server Rear Panel Figure 140 MXe Controller Rear Panel with Analog Power Supply LED page 345 RAID Controller LEDs page 337 Power Supply LED page 345 RAID Controller LEDs page 337 ...

Page 344: ...an s Handbook Figure 142 Controller LEDs CX CXi Figure 143 Controller LEDs CX II CXi II Power LED page 336 Ethernet LEDs page 341 Hard Drive LED page 336 T1 E1 Combo Card page 347 Alarm LED page 344 Quad BRI Framer page 347 ...

Page 345: ... 144 Controller LEDs LX Power LED page 336 CIM LEDs page 342 Hard Drive LED page 336 Alarm Relay LEDs page 342 FIM LEDs page 340 Dual T1 E1 Framer page 345 Ethernet LEDs page 341 Quad BRI Framer page 347 T1 E1 Combo page 346 ...

Page 346: ...mally Red two flashes The unit is starting up properly seen only during boot process Not applicable to the CX II CXi II On the CX II CXi II the LED is always GREEN during startup unless an error occurs On an error the LED turns solid RED Red on solid The unit has detected an error and is held in reset mode Red flashing The unit has detected an error and will attempt a reset Not a OFF The unit is n...

Page 347: ...k Table 70 MXe II MXe Server Mirror Cntrl Button Functions Depress Button For Access LED Flash Rate Action Upon Release 0 5 seconds Slow 1 sec Power down disk 6 10 seconds Medium 2 sec Mirror rebuild 11 15 seconds Fast 4 sec Reserved 16 20 seconds Solid On Reserved 20 seconds Off No Action Note To stop a button action in progress hold the mirror control button down for more than 20 seconds Table 7...

Page 348: ... Replace drive and rebuild Drive reinserted ORANGE OFF Perform rebuild Request rebuild Note GREEN flashing 2 sec Rebuilding GREEN flashing GREEN Button released processing may take 6 hours Rebuild complete OFF GREEN Resume normal operation Soft fault ORANGE flashing GREEN Read fault Hard fault ORANGE OFF Replace drive and rebuild Note Depends on previous LED state OFF Online ORANGE Fault Table 71 ...

Page 349: ...e III RAID Link LEDs Hard Drive State HD 1 HD 2 Description Idle BLUE BLUE Disk idle state Normal BLUE flashing BLUE flashing Disk read or write Off line OFF OFF No power cable disconnected or hard drives absent No host ON OFF HD 2 absent OFF ON HD 1 absent Rebuilding Fast BLUE flashing Slow BLUE flashing HD 2 being updated Slow BLUE flashing Fast BLUE flashing HD 1 being updated Page 1 of 2 RESET...

Page 350: ...ler Failure BLUE Slow BLUE flashing HD 2 failed or out of date Slow BLUE flashing BLUE HD 1 failed or out of date Mismatch BLUE BLUE flashing SOS signal Three quick flashes followed by three slow flashes HD 2 was swapped but does not match BLUE flashing SOS signal BLUE HD 1 was swapped but does not match Table 74 Controller FIM LEDs LX LED Status Meaning Both LEDs ON In frame synchronization Flash...

Page 351: ...reen Link activity Full duplex ON Red Collision ERR ON Green Link integrity 100 Mbps OFF No link integrity 10 Mbps Figure 148 Controller LAN Ethernet Port LEDs AX CX CXi CX II CXi II MXe MXe Server Table 76 WAN LAN Port LEDs CX CXi CX II CXi II MXe MXe Server AX LED Meaning Green on Link is active Green blinking Link is active and transmitting or receiving Green off Link is inactive ...

Page 352: ...reception is at 10 Mbps Note The AX controller does not support a WAN interface Table 77 Controller CIM LEDs LED Status Meaning Both LEDs ON In frame synchronization Flashing Out of synchronization OR Tx and Rx copper cables reversed OFF Power off OR held in reset Figure 149 Controller Alarm Relay LEDs LX Note The MXe also has a Remote Disabled LED Table 76 WAN LAN Port LEDs CX CXi CX II CXi II MX...

Page 353: ...boards off No alarm Major Red on Service has degraded beyond predetermined threshold OR Embedded voice mail is not functioning or disk space used is at 98 off No alarm Minor Red on Minor malfunction in system minor alarm raised when system not fully operational OR Embedded voice mail disk space used is at 90 off No alarm Remote Disabled Red on Alarm is on but silenced Silence state is toggled by t...

Page 354: ...etermined threshold OR Embedded voice mail is not functioning or disk space is at 98 Minor Minor Yellow flashing Minor malfunction in system minor alarm raised when system not fully operational OR Embedded voice mail disk space is at 90 n a Reset button depressed Red Orange Yellow Alarm is on but silenced Silence state is toggled by the Remote Alarms ON OFF switch OR PRO or INIT switch active OFF ...

Page 355: ...thin normal operating range Figure 150 Dual T1 E1 Framer Module Table 80 Controller Dual T1 E1 Framer LEDs LED Meaning Alarm bottom Status top ON Red No Layer 1 ON Yellow Alarm indication from far end OFF No error ON Green ISDN D Channel established Flashing Green Layer 1 established ISDN only OFF No link On Yellow with right side OFF ON Green Blue alarm from far end OFF OFF Not programmed ...

Page 356: ...346 3300 ICP Technician s Handbook T1 E1 Combo Card Figure 151 Controller T1 E1 Combo Card Rel 6 0 Figure 152 Resilient T1 E1 Combo Card Rel 7 0 ...

Page 357: ...f Link not programmed or link descriptor not assigned Off Solid Red Red alarm Loss of signal check link connection Off Solid Yellow Yellow alarm No signal from remote end check link with analyzer This state is normal during startup Solid Green Solid Yellow Blue alarm Check link with analyzer Solid Green Off Layer 1 synchronized Good link state no alarms Flashing Green Solid Yellow Alarm indication...

Page 358: ... plugged in or wrong cable type 1 1 or crossover BRI link may not be active or layer 1 power save is active No alarms are returned to the 3300 and circuits are idle To prevent routing problems when there is a faulty BRI port program the MSDN DPNSS Stepback feature Refer to the System Administration Tool online Help for details Red Green OFF ON BRI port programmed and active Does not mean that the ...

Page 359: ...mote lower FIM ON In frame synchronization Flashing Out of synchronization OR Tx and Rx fibers reversed OFF Power off OR held in reset Note When a Remote FIM LED is OFF check the Local FIM LED if the Local FIM LED is ON a fiber optic cable may be faulty Table 84 NSU CIM LEDs LED Status Meaning all LEDs OFF No Power Flashing Powered on ON Communication Link synchronized with other node ...

Page 360: ...d rear right side solid red No Layer 1 right side OFF No error left side solid green D channel established PRI Layer 1 established T1 E1 DPNSS left side flashing green Layer 1 established PRI left side OFF No link right side yellow with left side flashing green Alarm indication from far end right side yellow with left side OFF Blue alarm from card normal during link startup PRI NA or response to y...

Page 361: ...at power up ON ON Fault detected ON ON Out of service appears at power up ON ON ON Appears at power up before the NSU is fully operational OFF OFF OFF Fully operational Table 87 R2 NSU LED States LED State Meaning LAN flashing LAN activity MS message system solid green Message link open to the system OFF Message link not open to the system ST status flashing Operational OFF Not operational solid C...

Page 362: ... right side yellow with left side flashing green Alarm indication from far end right side yellow with left side OFF Blue alarm from card normal during link startup yellow and green alternating between L0 L1 Downloading 15 25 minutes yellow alternating between L0 and L1 Decompressing and copying files 2 4 minutes Note When the LEDs are alternating NSU is powering up Do NOT interrupt or you might co...

Page 363: ...shows the status of one BRI circuit The BRI circuit LEDs are also used during card initialization to indicate the progress of the self test and to indicate that the download is in progress Table 88 BRI NSU CEPT LED States LED Status Meaning ON Call in progress on DPNSS link Flashing 1 second cycle Layer 1 established 4 seconds cycle Layer 2 established OFF CEPT link not established ...

Page 364: ...rvices Unit LEDs The Universal ASU has 16 ONS LEDs 4LS LEDs and a CIM Status LED The ASU has 24 ONS LEDs and a CIM Status LED The ASU II has an Alarm Activity and Power LED Figure 156 Universal ASU LEDs Figure 157 ASU LEDs Figure 158 ASU II LEDs ...

Page 365: ...oller Flashing Powered on BSP running OFF No power Table 90 Universal ASU and ASU ONS LS Circuit LEDs LED Status Circuit State Circuit Status Steady ON Off hook n a Slow Flash Idle Circuit is manual busy Fast Flash Idle Circuit fault OFF Idle n a Table 91 ASU II Alarm LED Red LED Status Meaning Flashing or ON System error OFF No error Table 92 ASU II Activity LED Green LED Status Meaning ON Fully ...

Page 366: ...arm LED LED Status Meaning Red ON System error Red OFF No error Table 94 ASU II ONS Card Activity LED LED Status Meaning Green ON System error Green OFF No error Table 95 ASU II Combo Card Activity LED LED Status Meaning Red ON Out of service and power applied An SFT call can be made Green OFF No error Red OFF No error Green ON There is an established SFT or normal call ...

Page 367: ...phone near the LAN and PC ports The Dual Mode IP Phones do not have LAN LEDs Table 96 shows the meaning of the IP Phone IP Appliance LAN LEDs Table 96 IP Phone IP Appliance LAN LEDs LED Status Meaning Solid Green Valid network connection Green Off Physical connection problem Flashing Red Indicates activity data flow on the network Red Off Possible network server problem ...

Page 368: ...abinet FIM LEDs LED Status Meaning All LEDs ON In frame synchronization Flashing Out of synchronization OR TX and RX fiber optic cables reversed OFF Power off OR held in reset Table 98 Peripheral Card LEDs LED Status Meaning All LEDs Card Status LEDs Yellow ON Card is out of service not programmed Yellow OFF Card is in service Page 1 of 2 ...

Page 369: ...ome or all of its circuits or it is in manbusy state Red OFF Card is in service Circuit Status LEDs ON Circuit busy or booting Flashing Circuit fault OFF Circuit idle Table 98 Peripheral Card LEDs continued LED Status Meaning All LEDs Page 2 of 2 ...

Page 370: ...360 3300 ICP Technician s Handbook SX 200 Bay LEDs BCC III Figure 160 Peripheral Cabinet FIM LEDs ...

Page 371: ... technician in the field only manufacturing use these OFF Not applicable ON BCC III is attempting to start communication with the 3300 ICP Flashing Not applicable ON BCC III is being downloaded by the 3300 ICP The download process takes approximately 10 minutes Flashing Not applicable Flashing TX RX and ALARM alternate being on BCC III is updating its software DO NOT POWER OFF Flashing Not applica...

Page 372: ... LEDs LED Status Meaning All LEDs Card Alarm Status LEDs ON Wrong card is plugged into the slot or plugged into a slot that is unassigned not programmed OFF Card is in service Circuit Status LEDs ON Circuit busy or booting Flashing Circuit fault OFF Circuit idle ...

Page 373: ... BRI circuit The BRI circuit LEDs are also used during card initialization to indicate the progress of the self test and to indicate that the download is in progress see Table 102 Figure 161 DSU BRI Card LEDs Table 102 BRI Card Circuit LEDs LED State Meaning All LEDs CEPT Status Off CEPT link not established Flashing at 1 Hz Layer 1 established Flashing at 4 Hz Layer 2 established On Call in progr...

Page 374: ...uit Flashing at 1 Hz Idle device connected to the circuit layer 1 established Flashing at 4 Hz Call being established from device on circuit layer 2 established On Call in progress at device on circuit layer 3 established Table 102 BRI Card Circuit LEDs continued LED State Meaning All LEDs Page 2 of 2 ...

Page 375: ...ide NT LT jumper is not set correctly right side off no error left side solid green D channel established AB signaling established left side flashing green Layer 1 established left side off no link right side yellow with left side flashing green alarm indication from far end right side yellow with left side off blue alarm from card normal during link startup ST status flashing operational off not ...

Page 376: ...In Line Power Unit LEDs Table 104 Power Unit AC Power LED Green LED Status Meaning Main Voltage ON Unit plugged in and operating normally 42 57 V Flashing PORT STATUS GREEN LED ON Main power voltage outside specified limits 38 42 V OR 57 59 V Port power on PORT STATUS GREEN LED OFF Main power voltage outside specified limits 38 V OR 57 V Port power OFF OFF Unit is not plugged in OR Unit is faulty ...

Page 377: ...ange ON OFF Active load plugged in and complying to normal load conditions Continuous nominal DC voltage present on spare pairs OFF ON Overload condition OR Shorted terminal port OR Forced external DC voltage feed into port Power to the port disconnected No DC voltage on spare pairs ON ON Internal hardware fault No DC voltage on spare pairs Blinking OFF Load detection in progress OR Discharged cap...

Page 378: ...368 3300 ICP Technician s Handbook ...

Page 379: ...Appendix E FRU Part Numbers ...

Page 380: ...370 3300 ICP Technician s Handbook ...

Page 381: ...utton AC power 3300 ICP Controllers with components 50005181 AX Controller Card 50005592 MXe Server MXe with dual hard drives RAID dual power supplies E2T RTC and APC MXe 3300 ICP Components 1695MTLHSG 3300 CITELlink Gateway Norstar 1898MTLHSG 3300 CITELlink Gateway Meridian 50001246 3300 64 Channel Echo Canceller 50001247 3300 128 Channel Echo Canceller 50001248 Dual FIM 820 nm multimode 50002212...

Page 382: ...e with the AMB Version II PN 50004870 and AMB Version III PN 50005184 50004920 3300 Spare i Button 50006431 MXe III RAID Controller Sub system 50005086 MXe II RAID Controller Sub system 50006432 MXe III Processor RTC E2T 50005087 MXe II Processor RTC E2T 51010725 Application Processor Card APC CX i for CX or CXi only 50005190 Application Processor Card APC MXe for MXe Server only 50006095 Applicat...

Page 383: ...05 3300 Analog Services Unit II with AC Power Supply Power Units 50000363 Power Distribution Unit 50000687 24 VDC IP Power Adapter 240V 50Hz Euro Qty 1 50000690 24 VDC IP Power Adapter Unit 110V 60Hz Qty 1 50002070 48 VDC Ethernet AC Power Adapter NA 120V 50 60Hz 50002090 48 VDC Ethernet AC Power Adapter Euro 240V 50Hz 50002230 Power Cord 3 Pack Australia New Zealand 50002618 3300 Phone Power Adap...

Page 384: ...ark Grey 50003370 5550 IP Console SC2000 Keypad Feet Set of 2 50003372 5550 IP Console Keypad Dark Grey Spare 9189 000 400 NA SUPERCONSOLE 1000 Light Grey Backlit 9189 000 401 NA SUPERCONSOLE 1000 Dark Grey Backlit 50005811 5540 IP Console SX 2000 Cabinets and Cards 50000730 CEPT Interface Assembly II 50001856 SX 2000 Triple FIM Card 50002375 Peripheral Cabinet dark grey 120 V AC UK 50002370 Perip...

Page 385: ... 240 V 9400 200 116 DB Peripheral Cabinet II DC 9400 200 116 DC Peripheral Cabinet II DC 9400 200 118 NA Peripheral Cabinet II AC 9400 200 119 NA Peripheral Interconnect Card 9400 200 122 BA DSU Cabinet DC UK 9400 200 122 NA DSU Cabinet DC 9400 200 124 BA DSU Cabinet AC UK 9400 200 124 NA DSU Cabinet AC 9400 200 125 NA DSU Cabinet AC 9400 200 144 NA Cabinet Stacking Brackets 9400 200 161 BA MicroL...

Page 386: ... 300 308 NA DSU Slot FIM Carrier 9400 300 310 NA FIM Carrier Card 9401 000 024 NA Music on Hold Paging Unit DNIC MA218AA DS1 Interface Assembly MA225AA PRI Interface Assembly MA501AA BRI Interface Assembly MC268AA 6 Circuit BRI Card MC268AB 15 Circuit BRI card MC269AA Euro ISDN Dual Link PRI Card MC269CA CEPT II Formatter Card MC270AA PRI Card T1 Dual Link MC270CA DS1 T1 II Formatter card MC271AA ...

Page 387: ...09 008 003 NA Bay Power Supply 230 VAC 9109 010 000 12 Port ONS Line Card MC288AA 9109 010 001 12 Port ONS Line Card MC288AA 9109 010 002 12 Port ONS MC288AA 9109 010 002 SA 12 Port ONS MC288AA 9109 010 003 12 Port ONS Line Card ML MC289AA 9109 040 000 6 Port OPS Line Card MC290AA 9109 040 000 SA 6 Port OPS Line Card SFTY MC290AA 9109 012 000 12 Port Digital Line Card MC291AA 9109 012 001 NA 12 Po...

Page 388: ...06265 160 GB SATA Hard Disk Drive and MCD Software for CX II and CXi II 50005686 80 GB PATA Hard Disk Drive and MCD software for MXe II 2 pack 50006266 8 GB SATA Solid State Drive and MCD Software for CX II and CXi II 50006268 32 GB SATA Solid State Drive and MCD Software for MXe III 50006292 32 GB PATA Solid State Drive and MCD Software for MXe II 50006512 80 GB SATA Hard Disk Drive and MCD Softw...

Page 389: ...n for the PRI Card 9125 501 003 NA ISDN NFAS Software Option for the PRI Card 9125 501 004 NA ISDN D Channel Back up Software Option PRI Card 9125 501 005 NA ISDN Remote LAN Access Software Option PRI Card Table 108 Software Part Numbers continued Part Number Description ...

Page 390: ...380 3300 ICP Technician s Handbook ...

Page 391: ...Appendix F System Capacity and Parameters ...

Page 392: ...382 3300 ICP Technician s Handbook ...

Page 393: ... TLS transport layer security for SIP 5061 E2T to RTC SSL 6000 Set to ICP Unsecured 6800 Set to ICP SSL 6801 Set to ICP Secure Minet 6802 PMS for voice mail port 6830 E2T voice UDP ports prior to Rls 6 0 RTP UDP 5000 to 5512 E2T voice UDP ports post Rls 6 0 RTP UDP 50000 to 50255 E2T voice UDP ports post Rls 8 0 RTP UDP 50000 to 50511 RTC TCP 6800 IP Sets TCP 6900 System Data Synchronization 7050 ...

Page 394: ...delines IP PMS Release 6 0 15374 5550 Console Keypad to Console PC See Note 6800 PC must allow inbound TCP sessions to port 10000 Console PC to ICP See Note 6800 7011 1606 Note These TCP ports must not be blocked or conflict with other applications running on the console PC Table 110 E2T TDM Encryption Device Signaling Mode Voice Streaming Mode E2T SSL Secure Minet AES No encryption Table 111 Tele...

Page 395: ...port PKM No No Yes No No No Conference Unit No Only on 5235 Yes Yes No No Gigabit Stand No Only on 5212 5215 5312 5324 Yes Yes No No Wireless Stand No Yes except 5230 5240 Yes Yes No No Note 1 Refer to TeleMatrix 3000IP Technical documentation for details Note 2 The 5550 console requires only an external AC power adaptor Note 3 For the conference unit using a side control unit an external AC power...

Page 396: ... 5215 dual mode 5220 5220 dual mode 5224 IP Phones 4 7 5230 IP Appliance 5 2 5235 6 2 5140 and 5240 IP Appliances 6 8 5302 IP Phone 3 8 5304 IP Phone 6 5 5312 IP Phone 4 2 5320 IP Phone 4 3 5324 IP Phone 4 3 5330 IP Phone 4 7 5340 IP Phone 5 8 5360 IP Phone 7 4 10 100 MB mode 8 6 GB mode 5485 Paging Unit 5 0 5550 TKB Used with the 5550 IP Console 5 0 MITEL 3300 power dongle 1 4 Navigator 8 6 TeleM...

Page 397: ...G 729a 64 64 128 1922 256 64 64 64 DTMF Receivers 128 128 128 128 64 128 Echo channels E2T 128 64 128 1922 256 64 64 1286 Tone Detector Circuits 32 32 32 32 32 32 Tone Generators 128 128 128 128 128 128 Voice Mail Ports 30 30 n a 16 16 20 Dual FIMs 4 4 n a n a n a 1 T1 E1 Modules 3 4 n a 2 2 1 NSUs without chaining NSUs with chaining 4 8 4 8 n a n a n a n a n a n a 13 23 Peripheral Cabinet direct ...

Page 398: ... The larger number is for light traffic Hospitality sites only 6 The AX controller uses DSP echo cancellers 40 channels in total in its default configuration but can use the 128 channel module to increase capacity When the 128 channel module is installed the echo canceller channels on the embedded DSPs revert to telecom resource use Table 115 Hard Drive Capacities Capacity Mitel Part Number Vendor...

Page 399: ...enses 750 Digital Link Licenses 16 ACDII Agent Groups 64 128 extended 999 MXe Server only ACDII Agents per Group 150 500 extended 1000 MXe Server only ACDII Agent Appearances 8 ACDII Agent IDs 1181 2100 MXe Server only ACDII Agent Paths 999 Attendant Consoles 2 48 24 Attendant Groups 2 100 48 Attendant Console Calls Waiting 72 Broadcast Groups 12 16000 1875 9000 for 512MB Members per Broadcast Gro...

Page 400: ... in the License and Options Selection form 12255 for MXe Server DTMF Receivers 192 Hunt Groups 10 255 176 16 extended Members per Hunt Group 64 240 extended Independent Account Codes 10 15000 11000 Locations in Telephone Directory 10 5000 250 1000 see note 1 Modem Groups 2 25 15 Modems per Modem Group 10 MSDN DPNSS Cluster Elements 30 MSDN DPNSS Remote Directory Numbers 18500 Multiline Sets 12 600...

Page 401: ... 55 65000 20000 30000 see note 1 Trunk Groups 8 320 112 Trunks 8 2000 628 Trunks per Trunk Group 175 Trunk Service Numbers 8 500 150 Note 1 Default value larger number when 250 Maximum Elements Per Cluster is selected Note 2 Any combination of conferees and conferences may not exceed 64 channels For example 21 three party conferences for a total of 64 channels or eight eight party conferences for ...

Page 402: ...392 3300 ICP Technician s Handbook ...

Page 403: ...Appendix G Older Hardware and Software ...

Page 404: ...394 3300 ICP Technician s Handbook ...

Page 405: ...on page 276 skip this step for the MX and 100 user controllers Assign IP addresses to specific devices by using the MAC address of the device Assign a static IP Address to any IP Console in a cluster 4 In the DHCP IP Address Range form program the scope using the information on page 277 See Reserved IP Addresses on page 271 5 In the DHCP Options form program the options listed in Table 51 on page ...

Page 406: ... device Scope Static device name subnet If different VLAN tagging and priority information is needed for the IP Console repeat step 6 for Options 132 and 133 If a different router is need for any IP Consoles repeat step 6 for Option 3 and set the Value to the IP address of the router 7 In the DHCP Lease Viewer form ensure that there is no DHCP IP Address Lease for the IP Console MAC Addresses If t...

Page 407: ...on then click Set Predefined Options 3 In the Predefined Options and Values window click Add 4 In the Option Type window set the following Name IP phone TFTP Server IP Address Type IP Address Code 128 Then click OK Value enter the IP address of the TFTP server the controller RTC then click OK 5 In the Predefined Options and Values window click Add again 6 In the Option Type window set the followin...

Page 408: ...alue enter a value from 1 to 7 Mitel recommends 0x6 Click OK 13 Highlight the Scope which contains the IP range for the IP Phones and select Scope Options 14 In Action click Configure Options 15 In General select option 003 Router and enter the IP address of the default Gateway and then click Add 16 Select Option 128 17 Select Option 129 18 Select Option 130 19 Select Option 132 20 Select Option 1...

Page 409: ...ress format 130 MITEL IP PHONE string value 132 VLAN ID 133 Priority value of 1 6 134 Diffserv Code Point integer value 3 Program the DHCP server on the 3300 ICP see Program the Controller DHCP Server MXe CX CXi CX II CXi II on page 76 Windows 2000 FTP Server Figure 163 Figure 164 and Figure 165 below show examples of the settings needed on a Windows 2000 FTP server To program these FTP settings 1...

Page 410: ...400 3300 ICP Technician s Handbook Figure 163 Windows 2000 FTP Site Tab Figure 164 Windows 2000 Security Accounts Tab ...

Page 411: ... to Settings and then click Control Panel 2 Double click the Modems icon 3 In the Modem Properties window click Add 4 In the Install New Modem screen click Other 5 Select Don t detect my modem I will select from a list then click Next Figure 165 Windows 2000 Home Directory Tab Tip You can also connect the PC to the NSU via a modem remote connection For more information see the IMAT Online Help Tip...

Page 412: ...his speed Data bits 8 Parity None Stop bits 1 Mode Auto Answer In Advanced Settings window do the following for a direct connect cable Turn off Error control Turn off Flow Control 14 Click OK and close the Control Panel window Physically Connecting the PC to an NSU Connect an RS 232 straight DTE serial cable between the NSU s serial port and the PC s serial port Creating a Dial Up Network Connecti...

Page 413: ... Maximum speed 38400 Check only connect at this speed Select wait for dial tone before dialing Select cancel the call time at 60 sec Click Advanced and turn off error control and flow control For a remote connection Stop bits 1 Click Advanced and turn on error control and select Compress data Turn on flow control and select Hardware 7 Click OK 8 Select Server Types tab and make sure that PPP Windo...

Page 414: ...FIM in that slot 3 Remove any FIM carrier cards in the DSU slots 4 Do NOT remove any other cards An SX 2000 MicroLIGHT system converted to 3300 control uses fiber interface modules FIM of the triple FIM carrier card as required One triple FIM carrier card One control resources card One peripheral switch control PSC Card One to eight peripheral interface cards PIC Optionally one to four DSU cards 0...

Page 415: ...must now be connected by fiber directly to the 3300 ICP controller Figure 166 SX 2000 MicroLIGHT under 3300 control Collecting System Logs Manually Collecting System Logs Release 5 1 System To collect the logs on a Release 5 1 system 1 Log into the System Administration Tool see page 71 2 Select System Diagnostics and then click Export 3 Click Export and then click Continue 4 After the File Downlo...

Page 416: ...ype get system wvr 6 Type cd vmail c voxdrv Type get diag dat Type get diag sav Type cd vmail c vm Type get master dat 7 Type bye 8 Zip all of the files in the folder that you created c 3300log in this example and send to Product Support in an e mail with your problem ticket number Collecting System Lockup Logs Manually In the event of a system lockup for software prior to Release 5 2 complete thi...

Page 417: ... each command at the RTC console Type bye 3 Execute the sysinfo txt on the RTC Console if the 3300 ICP locks up Access RTC Console via communication software i e HyperTerm Type cd db Type sysinfo 4 Collect all required logs See To collect the logs through PC to controller network connectivity on page 406 Peripheral Cabinet Digital Service Unit DSU Tip Refer to the Release 7 0 version of the Techni...

Page 418: ...408 3300 ICP Technician s Handbook ...

Page 419: ...264 page connector pinout 265 Analog Services Unit II ASU II 25 pair connector pinout 262 APC address in MXe server 26 155 hard drive Cx CXi replacing 192 APC CX i II Assembly replacing 184 APC CX i II replace battery 200 APC MXe 46 replacing 184 Application processor card replacing 184 ARIDs 107 ASU II combo card SFT PFT port 264 illustration 261 ASU II AX Card Lock Latch Color 261 Audio file ins...

Page 420: ...nout 253 alarms LEDs 342 cabinet numbering 247 CIM connector pinout 256 component options 45 components 240 configuring Layer 2 switch MXe CXi CXi II 26 encryption support 384 establish communication between PC and controller 25 hardware 240 hardware profile verifying 118 port usage 383 power down 129 power up 14 programming DHCP settings 395 programming DHCP settings MXe CX CXi CX II CXi II 76 ra...

Page 421: ...atabase back up 130 restore 132 Database migration SX 2000 136 Debug cable 282 Desktop Tool 70 DHCP server configuring external 283 programming settings 395 programming settings MXe CX CXi CX II CXi II 76 reprogram external 100 settings 279 Windows 2000 397 Windows NT 283 Digital Music on Hold 65 Digital Signal Processor resources 287 Digital Signal Processor II controller slot locations 42 Dimens...

Page 422: ...s analog main board 175 analog option board 179 APC 184 APC CX i II 184 controller card AX 232 E2T 202 flash cards 233 hard drives 205 line cards 231 power supplies 221 precautions 159 redundant power supply 222 RTC processor 202 stratum 3 clock 173 stratum 3 clock module 173 SX 200 Bays 377 system ID module 174 Flash card AX replacing 233 Flexed Dimension install upgrade with change 103 Framer mo...

Page 423: ... 174 ICP Software Installer 91 ICP system AMC connection 30 Illustration ASU 260 ASU II 261 AX controller card 241 AX front panel 240 CX front panel 244 CX II back panel 247 CX II front panel 246 CXi back panel 245 CXi front panel 245 CXi II back panel 247 CXi II front panel 246 MXe back panel 242 243 MXe front panel 242 MXe jumpers 243 MXe Server back panel 244 MXe Server front panel 243 T1 E1 co...

Page 424: ... networking CXi CXi II 272 IP Phone Analyzer description 70 disabling analysis 128 enabling 127 installing 127 launching 73 starting 127 voice encryption 128 IP phones analyzing issues 127 daisy chaining 64 LEDs 357 loading software remotely 112 move detection 123 power consumption 386 ISDN Maintenance and Admin description 70 launching 72 L Launch programming tools 71 Layer 2 switch configuring M...

Page 425: ... LED states BRI 353 R2 351 Universal 350 message link Universal 351 LEDs peripheral cabinet BRI circuit 363 FIM 358 status 358 362 LEDs SX 200 Bays 360 Licenses and options enable 29 LIM installing 65 Line cards replacing 231 Line Interface Module installing 65 Linux Logs MXe Server 119 LLDP compliant telephones 76 LLDP MED 305 configure Windows DHCP 284 reprogram external DHCP 100 telephones 64 L...

Page 426: ...acting order desk 9 repair department 9 Technical Support 9 Modify system IP addresses 26 Modules controller 168 controller installation notes 170 replacing AX controller modules 169 Move detection IP Device 123 MSL requirements 83 Music on Hold analog 65 ASU pinout 264 digital 65 DNIC paging unit 66 embedded 65 embedded analog pinout CX CX II 252 MXe component options 45 illustration back 242 243...

Page 427: ...tch 259 CIM connector pinout 256 CIM LEDs 349 FIM LEDs 349 installing BRI 60 installing R2 59 installing Universal 59 L0 L1 LEDs 351 message link DIP switch 255 PRI T1 mode connector DIP switch 255 program IP address 74 R2 illustration 254 T1 E1 connector pin allocation 257 T1 E1 ports DIP switches 255 trunk type information 258 Universal NSU illustration 254 O Online Help install for AX 36 instal...

Page 428: ...s 70 tools launching 71 Q Quad BRI framer installation notes 171 R R2 NSU LEDs link status 351 Rack mount AX 53 CX II CXi II 55 CX CXi 54 MXe 52 rack mount the controller 52 RAID controller install replace 223 226 MXe II fault and access LEDs 337 LEDs 337 MXe III LEDs 339 Link LEDs 339 RAID Mirror control button 337 Rebooting the system 129 Recovery MXe Server 146 Redundant power supply replacing ...

Page 429: ...ystem software 91 Software upgrade 94 112 SSL install 118 Start here 5 Starting ICP Software Installer 91 Static IP address remove static from IP phone 145 setting static IP address 143 Stratum 3 clock module replacing 173 SX 200 Bays FRUs 377 installing 62 LEDs 360 pinouts 267 SX 2000 migrating 136 Symbols in handbook 3 System checking 117 configurations 239 IP addresses modify 26 reset 129 softw...

Page 430: ...he controller 14 U Universal ASU illustration 260 Music on Hold pinout 264 Universal NSU LEDs link status 350 Upgrading about 83 adding compression channels 287 adding TDM devices 287 Flexed Dimension 103 IP sets software 89 Maximum Elements change 103 online 94 starting ICP Software Installer 91 system software 94 112 to MCD 5 0 107 voice mail ports 287 User guides create 8 V Verifying connection...

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