Mitel 3300, Technician'S Handbook

Page: 416 / 431

406
3300 ICP Technician’s Handbook
To collect the logs through PC to controller network connectivity:
1. At the DOS prompt, type cd c:\3300log (example folder name)
Type ftp <ip address of the controller>
Enter the ESM username and password when prompted.
You should see the ftp prompt when you successfully log in.
Type
binary
Type hash
Type prompt
2. Type cd /db/database/files
Type get pstswlog.db
3. Type cd /db/database/sw_log_backup
Type mget *.db
4. Type cd /db
Type get xrtc
Type get xe2t
Type get e2tpremortem.txt
Type mget premortem*.txt
5. Type cd /db/spylog
Type get system.wvr
6. Type cd /vmail /c/voxdrv
Type get diag.dat
Type get diag.sav
Type cd /vmail/c/vm
Type get master.dat
7. Type bye .
8. Zip all of the files in the folder that you created ( c:\3300log in this
example) and send to Product Support in an e-mail with your problem
ticket number.
Collecting System Lockup Logs Manually
In the event of a system lockup for software prior to Release 5.2, complete
this procedure, then go to “To collect the logs through PC to controller
network connectivity:” on page 406. This procedure is needed to obtain
system.wvr logs and output from RTC console .
To prepare to for collecting system lockup logs:
1. Save the “HardResetHook” commands in a text file called sysinfo.txt .
The file is also available at ftp://ftp.mitel.com/outgoing/.