Lucent Technologies CentreVu Report Designer, User Manual

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Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report
2-14
The data groups available are placed in a tree view structure. There can
be up to three levels of data, the last level containing the individual data
groups. From this tree view structure, you will select an individual data
group for the section you are defining. A description of the different levels
is as follows:
●
First Level—the highest classification level of data. For example, the
highest classification levels of data for a real-time table are Agent,
Split/Skills (multiple), Trunk Group, VDN(single), VDNs (multiple),
and Vectors.
●
Second Level—a breakdown of the first classification levels of data.
For example, the second levels of data for the Split/Skills (multiple)
category are Multi-ACD, Top Agent Skills Information, Expected
Wait Time at each priority, Number of Agents in AUX Work States,
Performance, Type of Agents Staffed, and No Pre-selection.
Individual data groups are contained under this level of data also.
●
Third Level—a breakdown of the second classification levels of
data. For example, the third level of data for the Split/Skills
(multiple)|Top Agent Skills Information category is Top Agents
Staffed and No Pre-selection. If there are three levels of data, the
individual data groups will be listed under the third level.