Lucent Technologies CentreVu Report Designer, User Manual

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Using the Report Wizard CentreVu Report Designer Version 8 User Guide
Creating a New Report
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Historical—Reports that give information tabulated over a period of
time. Historical reports display past ACD data for various agent,
split/skill, trunk, trunk group, vector or VDN activities. You must
select a historical report if you want to include the following data:
— Exceptions
— Call Work Code
— Agent Trace
— Call Record.
The default for report type is always Real-Time.
To select a report type other than the default, do the following from the
Select a Report Type page:
1. Click on the radio button to the left of the report type you want to
use.
2. Select Next> to move to the next page of the wizard. The Select a
Report Layout page appears. Go to the next section, “Selecting a
Report Layout Page,” in this chapter.