Lucent Technologies CentreVu Report Designer, User Manual

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Using the Report Designer - Examples CentreVu Report Designer Version 8 User Guide
General Information
A-1
A Using the Report Designer - Examples
General Information
0
This appendix provides step-by-step instructions on creating a commonly
used report with Report Designer and step-by-step instructions on modifying
an existing report.
Creating a
Integrated
Report Using
the
Report
Designer
0
This example shows how an integrated report that displays agent states is
created using the Report Designer.
Start the Report Designer:
1. From the Lucent CentreVu
®
Supervisor’s toolbar, click on the Reports
button. The Select a Report window appears.
2. Select the New button. The Design Mode window appears. You will
create your report from the Design Mode window.
Define Inputs:
3. From the Edit menu, select Inputs. The Edit Inputs (Select inputs for this
report.) window appears.
4. From the Input Types: list, click on Split/Skill, and then select the Add
button.
5. Select the OK button.
Create a Query:
6. From the Edit menu, select Queries. The Query Assistant (Select an
existing query or add a new one.) window appears.
7. Select the New button. The Query Assistant (Select a databox and one
or more tables for the queary.) window appears.
8. In the Database frame, select the Integrated radio button.
9. Under the Table Name column, click on the
isplit
table name, and
then select the Next button. The Query Assistant (Add the database
items and calculations for the SELECT portion of the query. This query
is based on the following table(s): isplit.) window appears.
10. From the Database Items: list, select the following database items by
clicking on the item, and then selecting the Add button.
●
Abncalls
●
Acdcalls
●
Acdtime
●
Servicelevel.