Consumer assistance
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Roadside Assistance is provided on all new current model year
Kia Vehicles from the date the vehicle is delivered to the first
retail buyer or otherwise put into use (in-service date), whichev-
er is earlier, for a period of 60 months or 60,000 miles, whichev-
er is earlier, subject to the terms, conditions and exclusions set
forth in the Kia Warranty and Consumer Information Guide
applicable to your model year vehicle.
KMA reserves the right to limit or deny services or other bene-
fits to any owner or driver when, in KMA's judgment, the claims
and/or service requests are excessive in frequency or type of
occurrence.
Toll Free Consumer Assistance
Kia's toll-free Consumer Assistance hot line is staffed from 5:00
AM to 6:00 PM PST, Monday through Friday and is accessible
by dialing 1-800-333-4Kia (4542).
For more information regarding assistance available, please
refer to your Kia Warranty & Consumer Information Manual.
Emergency Roadside Assistance
Kia's toll free Roadside Assistance hot line is staffed 24 hours
a day, 365 days a year and is accessible by dialing 1-800-333-
4Kia (4542).
Please note that you must provide your Vehicle Identification
Number (VIN) to verify coverage at the time of your call. The
VIN can be found on the dash of your vehicle on the driver’s
side, on the door jamb of the driver’s door, your vehicle’s regis-
tration or proof of insurance card.
Kia utilizes a network of over 17,000 roadside assistance
providers. Should you accidentally run out of fuel, require a bat-
tery jump, or need help changing a tire, a Kia Roadside
Assistance Representative will dispatch someone to deliver a
small quantity of gas, change a flat tire with your inflated spare,
or arrange a battery jump to allow you to proceed to your des-
tination. We have access to a network of over 10,000 locksmiths
to help you should you become locked out of your Kia, also at
no charge.
In the event that mechanical difficulty renders your vehicle
undriveable due to a warranty-related concern, Kia’s Roadside
Assistance Representative will arrange to transport your vehicle
to the nearest Kia dealer or to an alternative service location.
Your vehicle must be accessible to our dispatch transport vehi-
cle, as determined by our driver, to receive this service. In the
event that Kia does not have a dealer or an alternative service
location available in a particular location, Kia will work with a
reputable local service facility to ensure that you receive prompt
service. Warranty repairs are performed.
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NOTICE
Roadside Assistance benefits are not available for any Kia
vehicle that has ever been or should be issued a “salvage” title
or similar “branded” title under any state’s law or has been
declared a “total loss” or equivalent by a financial institution
or insurance company.
