Inepro Back Office Suite, Technical Manual

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224 - Inepro Back Office Suite
Troubleshooting
PayCon can not find print jobs
Q
While using Secure Release, I created a print job and presented my card at the PayCon. After pressing '#' the PayCon
display shows me :'No print jobs available'. But the print job is in the queue with my user name.
A
1) The card number is wrong or not linked to the User in the database.
a) For example the card number is 4567 but the User name is linked to card number 7654. Send a print job, the name
is sent to the Inepro Back Office Suite and the job is linked to card number 7654. When the request to show which
jobs are pending for the card is made, the card number 4567 is checked. That card number has got no jobs pending,
so that is the message the PayCon will show.
i) Check whether the card is linked to the correct user. Enter the User screen, present the card to the administrative
PayCon. The User details of the linked User will be opened. Check if these details are valid, and if necessary
correct them.
2) The job is deleted on the printer or multifunctional.
a) The job may be deleted or blocked on the machine itself due to incorrect settings
b) Call Inepro Support.
3) Other causes
a) Call Inepro Support.
'Credit too low'
Q
The terminal shows me 'Credit too low'
A
1) The terminal has no products
a) Check the terminal with the configuration tool or directly with the Administrator card if it has products in the product
list.
b) If it does not have products, add them in the Inepro Back Office Suite.
2) The credit is lower then the minimum allowed credit that is set in the PayCon, this is normally '0' but can also have a
lower or even higher value.
a) The credit on the purse is too low.
i) Reload this purse at the nearest reloader.
b) The minimum value is set too low (lower than the value default to the project).
i) Raise the minimum allowed credit that is set in the PayCon.