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UCM6510 IP PBX User Manual

Version 1.0.20.31

QUEUEMETRICS INTEGRATION

The UCM now supports QueueMetrics, a highly scalable monitoring and reporting suite that addresses the

needs of thousands of call centers worldwide and offers a broad range of benefits and services.

UCM currently supports the following features with QueueMetrics: Agent login, Agent Logoff, Realtime

Monitoring-Pausing, Realtime Monitoring-Barging, Realtime Monitoring-Transferring, Realtime Monitoring-

End calls, Generating Performance Report-Quick and Agent today.

API Configuration Parameters

Configuration page of the QueueMetrics can be accessed via admin login, on the UCM Web GUI



Value-

added Features



QueueMetrics

To Integrate QueueMetrics with the UCM, please follow the steps below:

Enable the option QueueMetrics Integration.

Enter the QueueMetrics URL provided.

Set the Username and the account code to the account name and password provided from

QueueMetrics.

Click on Save and Apply Changes.

Figure 284: QueueMetrics configuration

Summary of Contents for UCM6510

Page 1: ...Grandstream Networks Inc UCM6510 IP PBX User Manual ...

Page 2: ... latest electronic version of this user manual is available for download here http www grandstream com support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks Inc in the United States Europe and other countries CAUTION Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as ...

Page 3: ...blic License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support faq gnu general public license gnu gpl information download ...

Page 4: ...mware Version 1 0 18 12 35 Firmware Version 1 0 18 9 35 Firmware Version 1 0 17 16 35 Firmware Version 1 0 16 20 36 Firmware Version 1 0 16 18 37 Firmware Version 1 0 15 16 37 Firmware Version 1 0 14 24 38 Firmware Version 1 0 14 23 38 Firmware Version 1 0 14 21 38 Firmware Version 1 0 13 14 39 Firmware Version 1 0 12 19 39 Firmware Version 1 0 11 27 40 Firmware Version 1 0 10 44 41 Firmware Versi...

Page 5: ...GUI Languages 57 Web GUI Search Bar 58 Saving and Applying Changes 58 Setting Up an Extension 59 SYSTEM SETTINGS 60 HTTP Server 60 Network Settings 61 Basic Settings 61 DHCP Client List 66 802 1X 68 Static Routes 69 Port Forwarding 71 OpenVPN 73 DDNS Settings 75 Security Settings 77 Static Defense 77 Dynamic Defense 80 Fail2ban 81 TLS Security 83 SSH Access 84 LDAP Server 84 LDAP Server Configurat...

Page 6: ...scovered devices 113 Global Configuration 114 Global Policy 114 Global Templates 122 Model Configuration 124 Model Templates 124 Model Update 126 Device Configuration 127 Create New Device 127 Manage Devices 128 Example Application 135 EXTENSIONS 140 Create New User 140 Create New SIP Extension 140 Create New IAX Extension 149 Create New FXS Extension 153 Batch Add Extensions 158 Batch Add SIP Ext...

Page 7: ...9 Digital Trunk Configuration 199 Direct Outward Dialing DOD via Digital Trunks 200 Digital Trunk Troubleshooting 200 DATA TRUNK 202 VOIP TRUNKS 204 VoIP Trunk Configuration 204 Trunk Groups 215 Direct Outward Dialing DOD via VoIP Trunks 216 SLA STATION 219 Create Edit SLA Station 219 Sample Configuration 220 CALL ROUTES 222 Outbound Routes 222 Configuring Outbound Routes 222 Outbound Blacklist 22...

Page 8: ... 255 Contact Group Configurations 256 Conference Recordings 256 Conference Call Statistics 257 VIDEO CONFERENCE 258 Video Conference Room Configurations 258 Conference Settings 259 Conference Schedule 260 Wave WebRTC Video Calling Conferencing 261 IPVIDEOTALK MEETINGS 264 IVR 267 Configure IVR 267 IVR Black Whitelist 270 Create Custom Prompt 273 VOICE PROMPT 274 Language Settings 274 Download and ...

Page 9: ...rcom Group 293 Configure Multicast Paging 293 Configure 2 way Intercom 294 Configure 1 way Paging 295 Configure Announcement Paging 296 Configure Private Intercom 297 Paging Intercom Group Settings 299 Configure a Scheduled Paging Intercom 299 CALL QUEUE 301 Configure Call Queue 301 Call Center Settings Enhancements 306 Queue Statistics 308 Agent Details 309 Login Record 310 Pause Log 310 Switchbo...

Page 10: ...T 342 BLF 342 Event List 342 DIAL BY NAME 345 Dial By Name Configuration 345 Username Prompt Customization 348 Upload Username Prompt File from Web GUI 348 Record Username via Voicemail Menu 349 ACTIVE CALLS AND MONITOR 350 Active Calls Status 350 Hang Up Active Calls 352 Call Monitor 352 CALL FEATURES CODES 354 Feature Codes 354 Parking Lot 359 Call Park 361 Park a Call 361 Retrieve Parked Call 3...

Page 11: ...Payload 375 PBX Settings NAS 376 IAX SETTINGS 377 IAX Settings General 377 IAX Settings Registration 377 IAX Settings Security 378 SIP SETTINGS 379 SIP Settings General 379 SIP Settings Misc 380 SIP Settings Session Timer 381 SIP Settings TCP and TLS 381 SIP Settings NAT 382 SIP Settings TOS 383 Transparent Call Info header 384 GDMS SETTINGS 385 API CONFIGURATION 388 HTTPS API New 388 HTTPS API Ol...

Page 12: ...Mini Bar 409 WAKEUP SERVICE 412 Wakeup Service using Admin Login 412 Wakeup Service from User Portal 413 Wakeup Service using Feature Code 414 ANNOUNCEMENTS CENTER 415 Announcements Center Setting 415 Group Setting 415 QUEUEMETRICS INTEGRATION 418 API Configuration Parameters 418 STATUS AND REPORTING 420 PBX Status 420 Trunks 420 Extensions 422 Interfaces Status 423 System Status 425 General 425 N...

Page 13: ...up Service 445 CRM User Settings 445 HIGH AVAILABILITY 446 Deployment Methods 446 HA100 Configuration 447 Upgrading HA100 447 Upgrading UCM6510s Connected to the HA100 448 MAINTENANCE 449 User Management 449 User Information 449 Custom Privilege 451 Concurrent Multi User Login 454 Login Settings 455 Change Password 455 Change Username 456 Login Security 456 Operation Log 458 Upgrading 459 Upgradin...

Page 14: ...ner 468 USB Disk SD Card File Management 472 System Recovery 473 Syslog 475 Network Troubleshooting 476 Ethernet Capture 476 IP Ping 477 Traceroute 477 Signaling Troubleshooting 478 PRI SS7 MFC R2 Signaling Trace 478 Analog Record Trace 478 E M Immediate Record Trace 480 Service Check 480 Network Status 481 EXPERIENCING THE UCM6510 SERIES IP PBX 482 ...

Page 15: ...y 97 Table 19 Email Settings 98 Table 20 Email Log 103 Table 21 Auto Provision Settings 109 Table 22 Global Policy Parameters Localization 115 Table 23 Global Policy Parameters Phone Settings 115 Table 24 Global Policy Parameters Contact List 116 Table 25 Global Policy Parameters Maintenance 118 Table 26 Global Policy Parameters Network Settings 120 Table 27 Global Policy Parameters Customization ...

Page 16: ...al Hardware Configuration Parameters T1 J1 SS7 197 Table 56 Digital Hardware Configuration Parameters T1 E M Immediate E M Wink 198 Table 57 Digital Trunk Configuration Parameters 199 Table 58 Data Trunk Configuration Parameters 203 Table 59 Create New SIP Trunk 204 Table 60 SIP Register Trunk Configuration Parameters 205 Table 61 SIP Peer Trunk Configuration Parameters 209 Table 62 Create New IAX...

Page 17: ...hboard Parameters 313 Table 96 FAX T 38 Settings 321 Table 97 SIP Presence Status 328 Table 98 Follow Me Settings 332 Table 99 Follow Me Options 333 Table 100 DISA Settings 335 Table 101 Emergency Numbers Parameters 338 Table 102 Callback Configuration Parameters 340 Table 103 Event List Settings 343 Table 104 UCM6510 Feature Codes 354 Table 105 Parking Lot 360 Table 106 Add SCA Private Number 366...

Page 18: ... Announcements Center Setting 415 Table 139 Group Setting 415 Table 140 QueueMetrics Configuration Parameters 419 Table 141 Trunk Status 421 Table 142 Extension Status 422 Table 143 Interface Status Indicators 423 Table 144 System Status General 425 Table 145 System Status Network 426 Table 146 Alert Events 428 Table 147 Alert Contact 432 Table 148 CDR Filter Criteria 433 Table 149 Automatic Downl...

Page 19: ...s Client 68 Figure 16 UCM6510 using 802 1X EAP MD5 68 Figure 17 UCM6510 Static Route Sample 70 Figure 18 UCM6510 Static Route Configuration 71 Figure 19 Create New Port Forwarding 72 Figure 20 UCM6510 Port Forwarding Configuration 73 Figure 21 GXP2160 Web Access Using UCM6510 Port Forwarding 73 Figure 22 OpenVPN feature on the UCM6510 75 Figure 23 Register Domain Name on noip com 76 Figure 24 UCM6...

Page 20: ...cordings Storage 104 Figure 55 Recordings Storage Prompt Information 105 Figure 56 Recording Storage Category 105 Figure 57 Zero Config Configuration Architecture for End Point Device 107 Figure 58 UCM6510 Zero Config 108 Figure 59 Auto Provision Settings 109 Figure 60 Auto Discover 111 Figure 61 Auto Discover other subnets 112 Figure 62 Discovered Devices 112 Figure 63 Device list CSV file sample...

Page 21: ...ncurrent Registration 175 Figure 95 SMS Message Support 176 Figure 96 Edit Extension Group 177 Figure 97 Select Extension Group in Outbound Route 178 Figure 98 UCM6510 FXO Tone Settings 183 Figure 99 UCM6510 PSTN Detection 183 Figure 100 UCM6510 PSTN Detection Auto Detect 184 Figure 101 UCM6510 PSTN Detection Semi Auto Detect 184 Figure 102 FXS Ports Signaling Preference 186 Figure 103 FXO Ports A...

Page 22: ...e 241 Figure 137 Blacklist Configuration Parameters 243 Figure 138 Blacklist csv File 243 Figure 139 Conference 246 Figure 140 Conference Invitation From Web GUI 247 Figure 141 Google Service Settings OAuth2 0 Authentication 249 Figure 142 Google Service New Project 250 Figure 143 Google Service Create new credential 250 Figure 144 Google Service OAuth2 0 login 251 Figure 145 Conference Schedule 2...

Page 23: ...figuration 290 Figure 177 Sync LDAP Server option 291 Figure 178 Manually Sync LDAP Server 291 Figure 179 Ring Group Remote Extension 292 Figure 180 Multicast Paging 293 Figure 181 2 way Intercom 294 Figure 182 1 way Paging 295 Figure 183 Announcement Paging 296 Figure 184 Private Intercom 298 Figure 185 Page Intercom Group Settings 299 Figure 186 Schedule Paging Intercom page 299 Figure 187 Creat...

Page 24: ...gure 220 Create New DISA 335 Figure 221 Emergency Number Configuration 338 Figure 222 911 Emergency Sample 339 Figure 223 Create New Event List 343 Figure 224 Create Dial By Name Group 345 Figure 225 Configure Extension First Name and Last Name 346 Figure 226 Dial By Name Group In IVR Key Pressing Events 347 Figure 227 Dial By Name Group In Inbound Rule 348 Figure 228 Status PBX Status Active Call...

Page 25: ...9 Figure 260 Salesforce Basic Settings 399 Figure 261 Salesforce User Settings 400 Figure 262 Enabling ACT CRM 401 Figure 263 Enabling CRM on the User Portal 401 Figure 264 UCM PMS interaction 403 Figure 265 UCM HSC PMS interaction 404 Figure 266 UCM Mitel PMS interaction 404 Figure 267 Enable PMSAPI 405 Figure 268 Create New Room 407 Figure 269 Room Status 407 Figure 270 Add batch rooms 408 Figur...

Page 26: ...ile 437 Figure 300 Automatic Download Settings 437 Figure 301 CDR Report 438 Figure 302 Detailed CDR Information 438 Figure 303 Downloaded CDR File Sample 439 Figure 304 Downloaded CDR File Sample Source Channel and Dest Channel 1 439 Figure 305 Downloaded CDR File Sample Source Channel and Dest Channel 2 439 Figure 306 CDR Export File data 440 Figure 307 CDR Statistics 441 Figure 308 CDR Recordin...

Page 27: ...tore UCM6510 from Backup File 467 Figure 333 Reset and Reboot 468 Figure 334 Cleaner 469 Figure 335 USB SD Card Files Cleanup 473 Figure 336 UCM6xxx Recovery Web Page 474 Figure 337 Recovery Mode 474 Figure 338 Syslog Server 475 Figure 339 Ethernet Capture 476 Figure 340 PING 477 Figure 341 Traceroute 477 Figure 342 Troubleshooting Analog Trunks 478 Figure 343 A Key Dial up FXO 479 Figure 344 SVIP...

Page 28: ...ons Analog trunks Digital trunks Data trunk VoIP trunks SLA station Call routes Conference Video Conference IVR Voice Prompt Voicemail Ring group Paging and intercom group Call queue Pickup groups Music on hold Fax Server Busy camp on Presence Follow me Speed Dial DISA Emergency Callback BLF and event list Dial by name Active calls and monitor Call features Call recording CTI Server Asterisk manag...

Page 29: ...m endpoints Added GMT 4 00 Atlantic Standard Time and GMT 1 00 Casablanca to Time Settings Time Zone Firmware Version 1 0 20 28 Added HTTPS API commands to list add remove and update analog trunks SLA trunks and digital trunks HTTPS API Added HTTP HTTPS protocol option for sending real time CDR output Delivery Method Hidden the option Allow Guest Calls Firmware Version 1 0 20 23 No major changes F...

Page 30: ...tomize the keys used for virtual queue Virtual Queue Callback Key Settings o Improved queue statistics page Queue Statistics o Added a Welcome Prompt option to the Edit Queue page Welcome Prompt o Added QueueMetrics support QUEUEMETRICS INTEGRATION Paging o Added Private Intercom paging type GSC3510 only Configure Private Intercom PMS o Added the ability to backup voicemail recordings upon guest c...

Page 31: ...pletion o Updated the number of CC agents to be limited by the extensions allowed number of concurrent registrations CC Mode BUSY CAMP ON CDR o Added Extension Groups as a CDR filter Table 148 CDR Filter Criteria Conference o Added a field to configure the Kick Prompt Interval Kick Warning Interval o Added support for Conference participant names to be announced when joining leaving the conference...

Page 32: ...ence participant s CID number will now be displayed instead of extension number if configured Wave WebRTC Video Calling Conferencing o Improved extension searching when transferring Wave WebRTC Video Calling Conferencing o An error message will now appear when the maximum number of allowed registrations has been reached Wave WebRTC Video Calling Conferencing o Hosts can now generate a link that ca...

Page 33: ...cordings of their calls in their user portal USER PORTAL o A queue can now have 3 chairmen to manage it Queue Chairman o Callers can no longer use feature codes in established callbacks Enable Feature Codes Ring Group o The character limit of the email address fields for ring group voicemail boxes has been changed from 256 to 128 Enable Destination o Added the option to skip busy members when rece...

Page 34: ...automatically if an admin resets their extension USER PORTAL Voicemail o Voicemail group member limit increased from 16 to 27 Member o The voicemail system will now mention if a voicemail is from a ring group Enable Destination Voice Prompt o Voice prompt package upload file size limit increased to 50MB Upload Language Package o Custom voice prompt file name character limits for the Voice Prompt a...

Page 35: ...to automatically block collect calls reverse charge calls Error Reference source not found Added Chile time zone Automatic Date and TIme Added IPVT Mode option to VoIP Peer Trunk Advanced Settings page IPVT Mode Firmware Version 1 0 19 21 Added ACT CRM support ACT CRM Added Email to Fax Blacklist Whitelist Email to Fax Blacklist Whitelist Added digit prepending and stripping support for emergency ...

Page 36: ... page Parking Lot Added inbound rule importing exporting functionality Inbound Route Import Export Inbound Route Firmware Version 1 0 17 16 Added RTX codec support Codec Preference Technical Specifications Emergency calls will no longer be logged into CRM servers CRM INTEGRATION Added batch extension resetting functionality Batch Extension Resetting Functionality Added FAX Resend Support Enable Fa...

Page 37: ...t input LDAP Client Configurations Added maximum limit of 99 999 to parking timeout Parking Timeout Added a 63 character limit to the Room Number field Room Number Editing an already executed wakeup service will automatically change the service s status to Programmed Action Status Adding UCM disconnection when an SSH client changes the password for the connected user LCD display will show Recovery...

Page 38: ...nt Configurations Added option to download Call Queue Statistics Queue Statistics Added option to choose DNS mode during calls DNS mode Added ability to batch add devices by importing a CSV file PROVISIONING Added ability to divide a parking lot extension into multiple lots Parking Lot Added option to reset extension settings Reset single extension Firmware Version 1 0 15 16 Added High Availabilit...

Page 39: ...ple dial plans one pattern per line for inbound outbound rules Pattern Pattern Restored Zero Config s sorting by column and introduced a search bar Managing discovered devices Firmware Version 1 0 14 21 Implementing a new Web GUI consistent operating style which can display and update the system s status in real time Added support for SIP Presence PRESENCE Added support for Call Center feature Vir...

Page 40: ...ss transfer privilege control Added RTP Keep alive support RTP Keep alive Added Email Send Log Email Send Log Added support for Mitel simulation protocol interfaces for PMS module PMS INTEGRATION Added support for up to 10 failover trunks Use Failover Trunk Firmware Version 1 0 12 19 Added support for binding a mobile phone number to extension Mobile Phone Number Added support OPUS codec Added sup...

Page 41: ...lls if registration failure for register trunks Allow outgoing calls if registration failure Added support for music on hold playback from webGUI MUSIC ON HOLD Added support to enable delete recording files for user privilege Consumer Added support disk Inode usage in Storage Usage page Storage Usage Added support foe Ring Group Call Queue IVR Display Option for Caller ID Replace Caller ID Replace...

Page 42: ...istration per extension Multiple Registrations per Extension Added SIP Message support SMS Message Support Added 100rel option for 100rel support SIP Settings TOS Added video preview support PBX Settings RTP Settings Added User Portal Page Fax sending support Added Fax intelligent routing Added Re Invite with two media audio image support for fax sending Fax with Two Media Added option Max Concurr...

Page 43: ...ption to skip the extension from UCM default LDAP phonebook Voicemail Email Settings Added video RE INVITE support Added DDNS Support DDNS Settings Added ability to search the CDR by called number CDR Added ability to select the file types for automatic backup Backup Restore Added automatic backup support on SD Card or USB storage Backup Restore Added support to skip trunk authentication by time c...

Page 44: ...ng for T1 DIGITAL TRUNKS Renamed the network backup settings items to data sync Data Sync Added Download Search Result in CDR CDR Added office time and holiday setting support Office Time Holiday Added time condition for call forward EXTENSIONS Added support to monitor FXO trunk using SLA SLA STATION Added One Key Dial function Added Follow Me support FOLLOW ME Supported external number as the key...

Page 45: ...P a g e 44 UCM6510 IP PBX User Manual Version 1 0 20 31 Firmware Version 1 0 0 25 This is the initial version ...

Page 46: ...ty applications out of the box without any extra license fees or recurring costs Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adapter with the UCM6510 as it may cause damage to the product and ...

Page 47: ...point registrations 200 concurrent calls 132 SRTP encrypted concurrent calls and 64 conference participants Offers flexible dial plans call routing site peering and call recordings manual automatic for SIP calls Functions as a central control panel for endpoints integrated NTP server and integrated LDAP contact directory Automated detection and provisioning of supported IP phones video phones ATAs...

Page 48: ... Layer 2 QoS Signaling and Control DTMF Methods Inband RFC4733 and SIP INFO Digital Signaling PRI SS7 MFC R2 E M Provisioning Protocol and Plug and Play TFTP HTTP HTTPS auto discovery auto provisioning of Grandstream IP endpoints via ZeroConfig DHCP Option 66 multicast SIP SUBSCRIBE mDNS Eventlist between local and remote trunks Network Protocols TCP UDP IP RTP RTCP ICMP ARP DNS DDNS DHCP NTP TFTP...

Page 49: ...ble option upon call establishment and termination Call Center Multiple configurable call queues automatic call distribution ACD based on agent skills availability busy level in queue announcement Customizable Auto Attendant Up to 5 layers of IVR Interactive Voice Response Maximum Call Capacity Up to 2000 registered SIP endpoints up to 200 concurrent calls Conference rooms Up to 8 bridges up to 64...

Page 50: ...lation connection and warranty policy of the UCM6510 series Equipment Packaging Table 2 UCM6510 Equipment Packaging UCM6510 Main Case 1x Power Adapter 2x Ethernet Cable 1x Rack Mounts 2x Screws 8x Quick Installation Guide 1x Connect your UCM6510 The following screenshots illustrate the front and back panels of the UCM6510 Figure 1 UCM6510 Front View Figure 2 UCM6510 Back View Follow the following ...

Page 51: ...one 4 Once the UCM6510 is successfully connected to the network the LED indicator for the WAN port in the front will be solid green and the LCD will display the IP address Note The ground screw needs to be connected Follow the steps below based on your environment 1 PSTN Line Connection connect RJ11 cables from the wall jack to the UCM6510 s LINE ports FXO ports 2 Analog Line Connection connect RJ...

Page 52: ... UCM6510 series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream Networks contact our Technical Support Team for an RMA Return Materials Authorization number before the product is returned Grandstream Networks reserves the right to remedy warranty policy without prio...

Page 53: ...interfaces to quickly set up the UCM and start making and receiving calls with it Use The LCD Menu Idle Screen Once the device has booted up completely the LCD will show the UCM model hardware version e g V1 4A and IP address Upon menu key press timeout 15 seconds the screen will default back to this information Pressing the DOWN button will show the system time Menu Pressing the OK button will sh...

Page 54: ...c Routes Reset Select this to reset static route settings Factory Menu Reboot Factory Reset LCD Test Patterns Press DOWN and OK buttons to scroll through and select different LCD patterns to test Once a test is done press the OK button to return to the previous menu Fan Mode Select Auto or On LED Test Patterns All On All Off and Blinking are the available options Selecting Back in the menu will re...

Page 55: ...ccess is disabled by default Use The LED Indicators The UCM6510 has LED indicators in the front to display connection status The following table shows the status definitions Table 4 UCM6510 LED Indicators LED Indicator LED Status Power 1 Power 2 PoE LAN WAN USB SD Phone 1 Phone 2 FXS Line 1 Line 2 FXO Solid Connected Fast Blinking Data Transferring Slow Blinking Trying to connect OFF Not Connected...

Page 56: ...UI Login Page 1 Make sure your computer is on the same network as the UCM 2 Make sure that the UCM s IP address is displayed on its LCD 3 Enter the UCM s IP address into a web browsers address bar The login page should appear please see the above image 4 Enter default administrator username admin and password Note Units manufactured starting January 2017 have a unique random password printed on th...

Page 57: ...rowser the web page will be redirected to https 192 168 40 167 8089 The option Redirect From Port 80 can be found under the UCM6510 Web GUI System Settings HTTP Server Setup Wizard After logging into the UCM web portal for the first time the setup wizard will guide the user through basic configurations such as time zone network settings trunks and routing rules Figure 5 UCM6510 Setup Wizard The se...

Page 58: ...CM system itself such as network and security settings CDR Contains the call detail records statistics and audio recordings of calls processed by the UCM Value Added Features Manages the settings of features unrelated to core PBX functionality such as Zero Config provisioning and CRM PMS integrations Maintenance Manages settings and logs related to system management and maintenance such as user ma...

Page 59: ...he web portal with the search bar on the top right of the page Figure 7 Web GUI Search Bar Saving and Applying Changes After making changes to a page click on the Save button to save them and then the Apply Changes button that appears to finalize the changes If a modification requires a reboot a prompt will appear asking to reboot the device ...

Page 60: ...Password will be required 3 To register an endpoint to this extension go into your endpoint s web UI and edit the desired account Enter the newly created extension s number SIP user ID and password into their corresponding fields on the endpoint Enter the UCM s IP address into the SIP server field If setting up voicemail enter 97 into the Voice Mail Access Number field This field may be named diff...

Page 61: ... portal from port 80 If disabled users will need to manually add the UCM s configured HTTP HTTPS port to the server address when accessing the UCM web portal via browser Default is Enabled Protocol Type Select either HTTP or HTTPS as the protocol to access the UCM s HTTP server This will also determine what is used when endpoints download config files from the UCM via Zero Config Default is HTTPS ...

Page 62: ...510 to the network for the first time users could log in the Web GUI and go to System Settings Network Settings to configure the network parameters for the device Select each tab in Web GUI System Settings Network Settings page to configure LAN WAN settings 802 1X and Port Forwarding Note UCM6510 can also connect to network via E1 T1 J1 data trunk instead of using the WAN LAN ports Please see sect...

Page 63: ...ername to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS 802 1Q VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for WAN port The default value is 0 Layer 2 QoS 802 1p Priority Value Assign the priority value of the layer 2 QoS packets for WAN port The default value is 0 LAN when Method is set to Route IP Address Enter the IP address assigned to LAN port The ...

Page 64: ...d Select DHCP Static IP or PPPoE The default setting is DHCP IP Address Enter the IP address for static IP settings The default setting is 192 168 0 160 Subnet Mask Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Gateway IP Enter the gateway IP address for static IP settings when the port is assigned as default interface The default setting is 0 0 0 0 DNS Se...

Page 65: ...assigned by the DHCP Prefix and DHCP prefixlen Default IP Lease Time Configure the lease time in seconds of the IP address LAN when Method is set to Switch IP Method Select Auto or Static The default setting is Auto IP Address Enter the IP address for static IP settings IP Prefixlen Enter the Prefix length for static settings Default is 64 DNS Server 1 Enter the DNS server 1 address for static set...

Page 66: ...ink connection LAN port interface is used as a router Please see the sample diagram below Figure 9 UCM6510 Network Interface Method Route Method Switch WAN port interface is used for uplink connection LAN port interface is used as bridge for PC connection Figure 10 UCM6510 Network Interface Method Switch ...

Page 67: ... Interface and configure Gateway IP if static IP is used for this interface Figure 11 UCM6510 Network Interface Method Dual DHCP Client List This page lists all the detected devices on the LAN and the IP addresses that were provided to them Additionally users can manually link a MAC address to an IP address When devices receive IP addresses from the UCM s DHCP server they will be listed in the Sys...

Page 68: ...e in the UCM s DHCP range To bind multiple existing MAC addresses that are in the list to their respective IP addresses check the boxes next to each MAC address and click on the button A confirmation message will appear on the screen Click to bind the addresses Figure 14 Batch Add MAC Address Bind The Bind Status for the selected MAC addresses should now be changed from Unbound to Bound Reviewer n...

Page 69: ... to access Internet or other LAN resources The UCM6510 supports 802 1X as a supplicant client to be authenticated The following diagram and figure show UCM6510 use 802 1X mode EAP MD5 on WAN port as client in the network to access Internet Figure 15 UCM6510 using 802 1X as Client Figure 16 UCM6510 using 802 1X EAP MD5 The following table shows the configuration parameters for 802 1X on UCM6510 Ide...

Page 70: ... and then upload Static Routes A static route is a pre determined path that the network traffic travels to reach a specific host or network On the UCM6510 the static route function allows the device to use manually configured routes instead of dynamically assigned routes or the default gateway Static routes can be used to define a route when no others are available or can serve as complementary ro...

Page 71: ...Specify the network interface LAN WAN or Data trunk 1 Data Trunk 1 option will show only when the data trunk is enabled on the UCM6510 to reach the destination using the static route The following diagram shows a sample application of static route usage on UCM6510 Figure 17 UCM6510 Static Route Sample The network topology of the above diagram is as below Network 192 168 69 0 has IP phones register...

Page 72: ...gs Network Settings Basic Settings Method the Port Forwarding tab will be available Table 9 UCM6510 System Settings Network Settings Port Forwarding WAN Port Specify the WAN port number or a range of WAN ports Unlimited number of ports can be configured Note When set to a range both the WAN port and LAN port must be configured with the same range e g WAN port 1000 1005 LAN port 1000 1005 Access fr...

Page 73: ...or devices on the LAN network gateway address is 192 168 2 1 by default Connect a GXP2160 to the UCM s LAN network It should obtain an IP address from UCM s DHCP pool While still on the Network Settings page navigate to the Port Forwarding tab Click on button to start setting up port forwarding Figure 19 Create New Port Forwarding WAN Port Enter the port that will be opened on the WAN side to allo...

Page 74: ...M6510 Port Forwarding OpenVPN The UCM can be configured as an OpenVPN client Table 10 UCM6510 System Settings Network Settings OpenVPN Enable Enable Disable the OpenVPN feature Configuration Method Select OpenVPN configuration method Manual Configuration Allows to configure OpenVPN settings manually Upload Configuration File Allows to upload ovpn and conf files to the UCM and to automatically conf...

Page 75: ...ackets using the LZO algorithm on the VPN link Do not enable this unless it is also enabled in the server config file Allow Weak SSL Ciphers Enable Disable allowing Weak SSL Ciphers OpenVPN Encryption Algorithm Specify the cryptographic cipher Users should make sure to use the same setting that they are using on the OpenVPN server OpenVPN CA Cert Upload as SSL TLS root certificate This file will b...

Page 76: ...ow the UCM to be accessed via domain name instead of IP address UCM supports the following DDNS services dydns org noip com freedns afraid org zoneedit com oray net Below is an example of using noip com for DDNS 1 Register the desired domain with the DDNS service provider The UCM must be publicly accessible in order to work with the service provider ...

Page 77: ...main Name on noip com 2 Navigate to System Settings Network Settings DDNS Settings check the Enable DDNS option select your service provider and configure all the displayed fields Figure 24 UCM6510 DDNS Setting 3 You can now use the configured domain to access the UCM web portal ...

Page 78: ...ized access such as firewall rules connection thresholds and Fail2ban To get started on configuring security settings navigate to the System Settings Security Settings page Static Defense On the Static Defense page users can configure firewall rules and view the ports used by various UCM services and processes The following table shows a few examples of the information available on the Static Defe...

Page 79: ...gs Ping Defense Enable If enabled the UCM will not send ICMP messages in response to ping requests SYN Flood Defense Enable If enabled the UCM will limit the amount of SYN packets accepted from one source to 10 packets per second preventing the UCM web portal from becoming inaccessible Excess packets will be discarded There is no need to mention the WAN and LAN parts since it is already mentioned ...

Page 80: ...be applied to OUT Service Select the connection type the rule will apply to FTP SSH Telnet TFTP HTTP LDAP Custom If selected users must configure the Source IP and Port Destination IP Address and Port and the Protocol fields that appear If the source and destination are left blank the Anywhere values will be used The new rule will be listed at the bottom of the page with sequence number rule name ...

Page 81: ...addresses will not be able to establish TCP connections with the UCM until after 300 seconds have passed Connection Threshold Configure the connection threshold Once a host exceeds this threshold it will be added to the blacklist Default setting is 100 Reviewer Note the Periodic Time Interval option is no longer available Dynamic Defense Whitelist Allowed IPs and ports range multiple IP addresses ...

Page 82: ...or authentication errors in SIP REGISTER INVITE and SUBSCRIBE and prevents SIP brute force attacks on the PBX system Once an IP address exceeds the allowed number of login or SIP authentication attempts within the configured Max Retry Duration period all SIP and HTTP requests from that IP address will be dropped forbidding web access and blocking further authentication attempts ...

Page 83: ...P a g e 82 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 28 Fail2ban Settings ...

Page 84: ...Asterisk service for Fail2Ban The default setting is disabled Please make sure both Enable Fail2Ban and Asterisk Service are turned on to use Fail2Ban for SIP authentication on the UCM6510 Listening Port Number Configure the listening port number for the service By default port 5060 will be used for UDP and TCP and port 5061 will be used for TLS MaxRetry Configures the maximum number of authentica...

Page 85: ...debugging purpose Figure 30 SSH Access LDAP Server The UCM6510 has an embedded LDAP LDAPS server for users to manage corporate phonebooks in a centralized manner The LDAP server automatically generates an initial phonebook with PBX DN ou pbx dc pbx dc com based on the UCM6510 s existing extensions Users could add new phonebook with a different Phonebook DN for other external contacts For example o...

Page 86: ... can be used right away for users to access all phonebooks generated in the UCM6510 Additionally users could manually configure the LDAP client settings to manipulate the built in LDAP server on the UCM6510 If the UCM6510 has multiple LDAP phonebooks created in the LDAP client configuration users could use dc pbx dc com as Base DN to have access to all phonebooks on the UCM6510 LDAP server or use ...

Page 87: ...P information The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook Figure 32 Default LDAP Phonebook DN Figure 33 Default LDAP Phonebook Attributes LDAP Phonebook Users could use the default phonebook edit the default phonebook as well as add new phonebook on the LDAP server The first phonebook with default phonebook dn ...

Page 88: ... Add under LDAP Phonebook section Figure 35 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook DN will be filled with ou people dc pbx dc com Once added users can select to edit the phonebook attributes and contact list see figure below or select to delete the phonebook ...

Page 89: ...igure below Figure 37 Import Phonebook The file to be imported must be a CSV VCF or XML file with UTF 8 encoding Users can open the file with Notepad and save it with UTF 8 encoding Here is an example CSV file Please note Account Number and Phonebook DN fields are required Users can export a phonebook file from the UCM s LDAP phonebook section and use it as a template Figure 38 Phonebook CSV File ...

Page 90: ...DN does not exist on the UCM6510 LDAP Phonebook a new phonebook with this phonebook DN will be created The sample phonebook CSV file in above picture will result in the following LDAP phonebook in the UCM6510 Figure 39 LDAP Phonebook After Import As the default LDAP phonebook with DN ou pbx dc pbx dc com cannot be edited or deleted in LDAP phonebook section users cannot import contacts that have p...

Page 91: ...word if authentication is required Filter Enter the filter Ex CallerIDName AccountNumber Port Enter the port number Ex 389 LDAP Name Attributes Enter the name attributes for remote server LDAP Number Attributes Enter the number attributes for remote server Client type Protocol of LDAP or LDAPS LDAP Client CA cert Upload LDAP client CA certificate The following file types are supported crt der and ...

Page 92: ...e AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber CallerIDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in Figure 31 LDAP Server Configurations ...

Page 93: ...0 LDAP Phonebook Configuration Time Settings Automatic Date and TIme The current system time can be found under System Status Dashboard and System Information To configure the UCM to automatically update time navigate to System Settings Time Settings Automatic Date and Time ...

Page 94: ...se specify the time zone parameters in Self Defined Time Zone field as described in below option Self Defined Time Zone If Self Defined Time Zone is selected in Time Zone option users will need define their own time zone following the format below The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours o...

Page 95: ...nchecked or set to empty Otherwise time auto updating settings in this page will take effect after reboot NTP Server The UCM an act as an NTP server for clients to sync their system times with To configure this navigate to System Settings Time Settings NTP Server and set Enable NTP Server to Yes On the client side use the UCM s IP address or hostname as the NTP server address Office Time The syste...

Page 96: ...art Time Configure the start time for office hour End Time Configure the end time for office hour Week Select the workdays in one week Show Advanced Options Check this option to show advanced options Once selected please specify Month and Day below Month Select the months for office time Day Select the workdays in one month ...

Page 97: ...time will be listed in the web page as the figure shows below Figure 45 System Settings Time Settings Office Time Click on to edit the office time Click on to delete the office time Click on Delete Selected Office Times to delete multiple selected office times at once Holiday System administrators can define holidays which can be used as conditions for call forwarding and inbound routing To config...

Page 98: ...r the holiday Day Select the day for the holiday Show Advanced Options Check this option to show advanced options If selected please specify the days as holiday in one week below Week Select the days as holiday in one week Enter holiday Name and Holiday Memo for the new holiday Then select Month and Day The system administrator can also define days in one week as advanced options Once done click o...

Page 99: ...t emails fax Fax to Email voicemail Voicemail to Email etc Email settings can be configured in System Settings Email Settings Table 19 Email Settings TLS Enable Enable or disable TLS during transferring submitting your email to another SMTP server The default setting is Yes Type MTA Mail Transfer Agent UCM will act as a virtual mail server and emails will be sent from the configured domain There i...

Page 100: ...t Enables Email to Fax Blacklist Whitelist functionality Email to Fax Subject Specify the Email subject format for fax sending the subject can be either SendFaxMail To XXX or XXX with XXX the fax number Internal Blacklist Whitelist Specify the Email address blacklist whitelist for local extensions This feature prevents faxing from unauthorized email addresses The internal list includes only contac...

Page 101: ... 0 20 31 The following figure shows example email settings where 192 168 6 202 is the SMTP server Figure 48 UCM6510 Email Settings Once configuration is complete click on the Save button first and then the Test button to verify that the settings work ...

Page 102: ...send a test Email to verify the Email settings on the UCM6510 Figure 49 UCM6510 Email Settings Send Test Email Email Templates The UCM provides various email templates for different email notifications Email templates can be accessed from System Settings Email Settings Email Templates Figure 50 Email Templates Press on to upload pictures to be used on email templates ...

Page 103: ... simply click the button under Options column and edit the template as desired Figure 51 Conference Schedule Template Users can preview mail sample by clicking on Click on to restore the default email template Finally users can click on to upload a custom picture to the email template to display their own logo in the sent mails for example ...

Page 104: ... Figure 52 Email Send log Table 20 Email Log Field Description Start Time Enter the start time for filter End Time Enter the end time for filter Receivers Enter the email recipient while searching for multiple recipients please separate then with comma and no spaces Send Result Enter the status of the send result to filter with Return Code Enter the email code to filter with Email Send Module Sele...

Page 105: ... following figure Figure 53 Email Logs Recordings Storage The UCM supports both automatic and manual call recordings Recordings can be saved to UCM s local storage external storage SD USB disks and NAS Figure 54 PBX Settings Recordings Storage If Enable Auto Change is selected the recording storage location will automatically change to NAS USB Disk or SD card if they are available If all storage l...

Page 106: ...ordings Storage Prompt Information Click on OK to continue The users will be prompted a new dialog to select the categories for the files to be copied over Figure 56 Recording Storage Category On the UCM6510 recording files are generated and exist in 3 categories normal call recording files conference recording files and call queue recording files Therefore users have the following options when se...

Page 107: ...is section explains how Zero Config works on the UCM6510 The settings for this feature can be accessed via Web GUI Value added Features Zero Config Configuration Architecture for End Point Device The end point device configuration in Zero Config is divided into the following three layers with priority from the lowest to the highest Global This is the lowest layer Users can configure the most basic...

Page 108: ...te the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer To sum up configurations in higher layer will always override the configurations for the same options fields in the lower layer when presented at the same time After understanding the Zero Config configuration architecture users could configure the available options for end...

Page 109: ...66 This method should be used only when the UCM6510 is set to Route mode under Web GUI System Settings Network Settings Basic Settings Method When the phone restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6510 receives it and returns DHCP OFFER with the config server path URL in the Option 66 for example https 192 168 2 1 8089 zccgi The phone will th...

Page 110: ...s up the UCM6510 will only send the configuration path to the device when you have any manual configuration on the device This manual configuration includes Any configuration under BASIC and CUSTOM page of the device in Zero Config page If any global or model template expect for the default template is selected for the assigned device in Zero Config page Note When disabled SIP devices can still be...

Page 111: ...e sent to the device The default range is 4000 to 4999 Pick Extension Segment range can be defined in Web GUI PBX Settings General Settings General page Extension Preference section Pick Extensions Pick Extension Period hour Specify the number of minutes to allow the phones being provisioned to pick extensions Subnet Whitelist This feature allows the UCM to provision devices in different subnets o...

Page 112: ...in the same network To successfully discover the devices Zero Config needs to be enabled on the UCM6510 Web GUI Value added Features Zero Config Auto Provisioning Settings Figure 60 Auto Discover The following figure shows a list of discovered phones The MAC address IP Address Extension if assigned Version Vendor Model Connection Status Create Config Options Edit Delete Update Reboot Access Device...

Page 113: ...devices on CSV file and upload it by clicking on the button after which a success message prompt should be displayed Users need to make sure that the CSV file respects the format as shown on the following figure and that the entered information is correct valid IP address valid MAC address device model version account etc otherwise the UCM will reject the file and the operation will fail Figure 63...

Page 114: ...button MAC Address Enter device MAC and press Search button Model Enter a model name and press Search button Example GXP2130 Figure 64 Managing Discovered Devices From the main menu of zero config users can perform the following operations Click on in order to access to the discovery menu as shown on Discovery section Click on to add a new device to zero config database using its MAC address Click...

Page 115: ...s Web GUI Value added Features Zero Config Global Policy Web GUI Value added Features Zero Config Global Templates Global Templates configuration has higher priority to Global Policy configuration Global Policy can be accessed in Web GUI Value added Features Zero Config Global Policy page On the top of the configuration table users can select category in the Options dropdown list to quickly naviga...

Page 116: ...LCD NTP Server Configure the URL or IP address of the NTP server The SIP end device may obtain the date and time from the server Time Zone Configure the time zone used on the SIP end device Table 23 Global Policy Parameters Phone Settings Default Call Settings Dial Plan Configure the default dial plan rule For syntax and examples please refer to user manual of the SIP devices to be provisioned for...

Page 117: ... refer to user manual of the SIP devices to be provisioned for more details HEADSET Key Mode Select Default Mode or Toggle Headset Speaker for the Headset key Please refer to user manual of the SIP devices to be provisioned for more details Table 24 Global Policy Parameters Contact List LDAP Phonebook Source Select Manual or PBX as the LDAP configuration source If Manual is selected the LDAP confi...

Page 118: ... fields can be displayed Example cn sn telephoneNumber Max Hits Specify the maximum number of results to be returned by the LDAP server Valid range is 1 to 3000 The default value is 50 Search Timeout Specify the interval in seconds for the server to process the request and client waits for server to return Valid range is 0 to 180 Default value is 30 Sort Results Specify whether the searching resul...

Page 119: ...removed Table 25 Global Policy Parameters Maintenance Upgrade and Provision Firmware Source UCM can provision the firmware source to devices The following options are available URL If selected complete the configuration for the following four parameters Upgrade Via Server Path File Prefix and File Postfix Local UCM Server Firmware can be uploaded to the UCM6510 internal storage for firmware upgrad...

Page 120: ...for firmware upgrades or configuration files changes By day Once selected specify the hour of the day to check the HTTP TFTP server for firmware upgrades or configuration files changes By minute Once selected specify the interval X that the SIP end device will request for new firmware every X minutes Firmware Upgrade Rule Specifies how firmware upgrade and provision requests will be sent Web Acces...

Page 121: ...he IP address or Domain name of the STUN server Only non symmetric NAT routers work with STUN Keep Alive Interval Specify how often the phone will send a blank UDP packet to the SIP server to keep the ping hole on the NAT router to open Valid range is 10 160 Table 27 Global Policy Parameters Customization Wallpaper Screen Resolution 1024 x 600 Check this option if the SIP endpoint uses a 1024x600 ...

Page 122: ...ed as source click to upload wallpaper file to the UCM6510 Table 28 Global Policy Parameters Communication Settings Email Settings SMTP Settings Check this option to configure the email settings that will be sent to the provisioned phones Server IP address of the SMTP server Port SMTP server port From E Mail address Email address Sender Username Username of the sender Password Recovery Email Email...

Page 123: ...rs can select the categories and the parameters under each category to be used in the template The global policy and the selected global template will both take effect when generating the config file However the selected global template has higher priority to the global policy when it comes to the same setting option field If the same option field has different value configured in the global polic...

Page 124: ...tions will show in the list Users can then enter or select value for each option to be used in the global template On the left side of each added option users can click on to remove this option from the template On the right side of each option users can click on to reset the option value to the default value Click on Save to save this global template The created global templates will show in the ...

Page 125: ...onfig file for the device However the model template has higher priority to default model template when it comes to the same setting option field If the same option field has different value configured in the default model template and the selected model template the value for this option field in the selected model template will override the value in default model template Click on Create New Tem...

Page 126: ...etting P value P1362 to en which means the display language on the LCD is set to English For P value information of different models please refer to configuration template here http www grandstream com sites default files Resources config template zip Note Some devices use Alias and not P values Click on Save when done The model template will be displayed on Web GUI Value added Features Zero Confi...

Page 127: ...d vendor name The newly added OEM model should now be selectable as an option in Model fields Model Template Package List Templates for most of the Grandstream models are built in with the UCM6510 already Templates for GS Wave and Grandstream surveillance products require users to download and install under Web GUI Value added Features Zero Config Model Update first before they are available in th...

Page 128: ... manual uploading Figure 70 Upload Model Template Manually Device Configuration On Web GUI page Value added Features Zero Config Zero Config users could create new device delete existing device s make special configuration for a single device or send NOTIFY to existing device s Create New Device Besides configuring the device after the device is discovered users could also directly create a new de...

Page 129: ...ic settings will show a list of settings based on the model selected in step 1 Users could assign extensions to accounts assign functions to Line Keys and Multiple Purposed Keys if supported on the selected model 3 Click on Create New Device to save the configuration for this device Figure 71 Create New Device Manage Devices The device manually created or discovered from Auto Discover will be list...

Page 130: ... i e account line key and MPK settings Advanced settings allow users to configure more details in a five level structure Figure 73 Edit Device A preview of the Advanced settings is shown in the above figure There are five levels configurations as described in 1 2 3 4 5 below with priority from the lowest to the highest The configurations in all levels will take effect for the device If there are s...

Page 131: ... from the selected list 3 Default Model Template Default Model Template will be applied to the devices of this model Default model template can be configured in model template under Web GUI Value added Features Zero Config Model Templates page Please see default model template option in Table 30 Create New Model Template 4 Model Templates Select a model template to be used for the device and click...

Page 132: ...o add a P value number and the value to the configuration The following figure shows setting P value P1362 to en which means the display language on the LCD is set to English The warning information next to the P value field indicates that the option matching the P value number exists in the configuration already For P value information of different models please refer to configuration template he...

Page 133: ...n Customize Device Settings Select multiple devices that need to be modified and then click on to batch modify devices If selected devices are of the same model the configuration dialog is like the following figure Configurations in five levels are all available for users to modify ...

Page 134: ... Modify Selected Devices Same Model If selected devices are of different models the configuration dialog is like the following figure Click on to view more devices of other models Users are only allowed to make modifications in Global Templates and Global Policy level ...

Page 135: ... several devices including that GXP2140 to batch modify devices selecting TempB in Global Templates level the user will see the global templates changed to TempB when viewing the configurations for the GXP2140 After the above configurations save the changes and go back to Web GUI Value added Features Zero Config Zero Config page Users could then click on to send NOTIFY to the SIP end point device ...

Page 136: ...ed by customer support and 1 GXV3275 phone used by customer support supervisor 3 of the 8 customer support members speak Spanish and the rest speak English We could deploy the following configurations to provisioning the office phones for the customer support team 1 Go to Web GUI Value added Features Zero Config Auto Provision Settings select Enable Zero Config 2 Go to Web GUI Value added Features...

Page 137: ...P a g e 136 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 79 Zero Config Sample Global Policy ...

Page 138: ...I Value added Features Zero Config Zero Config 6 On Web GUI Value added Features Zero Config Zero Config page users could identify the devices by their MAC addresses or IP addresses displayed on the list Click on to edit the device settings 7 For each of the 5 phones used by English speaking customer support in Basic settings select an available extension for account 1 and click on Save Then click...

Page 139: ... see the language is set to Español since Model Template has the higher priority for the option Language which overrides the value configured in default model template 9 For the GXV3370 used by the customer support supervisor select an available extension for account 1 on Basic settings and click on Save Users can see the preview of the device configuration in Advanced settings There is no model t...

Page 140: ...OTIFY to trigger the device to download config file from UCM6510 Now all the 9 phones in the network will be provisioned with a unique extension registered on the UCM6510 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since i...

Page 141: ...ate New SIP Extension To create a new SIP extension navigate to Extension Trunk Extensions and click on the Add button The following window will appear Figure 83 Create New Device SIP extension options are divided into four categories Basic Settings Media Features Specific Time Follow Me ...

Page 142: ... password for security purpose Auth ID Configure the authentication ID for the user If not configured the extension number will be used for authentication Note This filed supports sign Voicemail Configure Voicemail There are three valid options and the default option is Enable Local Voicemail Disable Voicemail Disable Voicemail Enable Local Voicemail Enable voicemail for the user Enable Remote Voi...

Page 143: ...he user s last name This field supports alphanumeric characters underscores _ and periods Email Address Configure the user s email address Email notifications will be sent to this address User Password Configure the password for user portal access A random password is automatically generated by default and is highly recommended for security Language Select the voice prompt language that will be us...

Page 144: ...URI If the phone has an assigned PSTN telephone number this field should be set to User Phone User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request Alert Info Configure the Alert Info when UCM6510 receives an INVITE request the Alert Info header field specifies an a...

Page 145: ... Available Away Chat Custom DND and Unavailable More details at PRESENCE Call Forward Unconditional Enable and configure the Call Forward Unconditional target number Available options for target number are None Call forward deactivated Extension Select an extension from dropdown list as CFU target Custom Number Enter a customer number as target For example 97 Voicemail Select an extension from dro...

Page 146: ...ce Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is a conflict in terms of time period Specific Time can be configured in the Specific Time tab Office Time and Holiday could be configured on page System Settings Time Settings Office Time Holiday page Call Forward Busy Configure the Call Forward Busy target number ...

Page 147: ...n configuration dialog Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page System Settings Time Settings Office Time Holiday page DND Whitelist If DND is enabled all calls to this extension will be rejected except the numbers listed on this list Note The maximum number on the Whitelist is 10 FWD Whitelist If call forward is enabled all calls to ...

Page 148: ...external number simultaneously along with the extension based on this time condition Use callee DOD on FWD or Ring Simultaneously Use the DOD number when calls are being diverted forwarded to external destinations or when ring simultaneous is configured Monitor privilege control Allow call barging Add members from Available Extensions to Selected Extensions so that the selected extensions can spy ...

Page 149: ...s Auth ID will be changed to the same as Extension Enable LDAP If enabled the extension will be added to LDAP Phonebook PBX list Enable WebRTC Support Enable registration and call from Web RTC Music On Hold Specify which Music On Hold playlist to suggest to the bridged channel when putting them on hold Enable Seamless Transfer Enable the seamless transfer for this extension Permission Set the perm...

Page 150: ...ternal Local National and International from the lowest level to the highest level The default setting is Internal Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule SIP IAX Password Configure the password for the user A random secure password will be automatically generated It is recommended to use this passw...

Page 151: ...e Call Token Configure to enable disable requiring call token If set to Auto it might lock out users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints The default setting is Yes SRTP Enable SRTP for the call The default setting is disabled Fax Mode Select Fax Mode The default setting is None None Disable Fax This is the default setting ...

Page 152: ...me period Specific Time can be configured in the Specific Time tab Office Time and Holiday can be configured in System Settings Time Settings Office Time Holiday page Call Forward No Answer Configure the Call Forward No Answer target number If not configured the Call Forward No Answer feature is deactivated The default setting is deactivated CFN Time Condition Select time condition for Call Forwar...

Page 153: ...f this time condition Other Settings Ring Timeout Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6510 which can be configured in the global ring timeout setting under Web GUI PBX Settings General Settings General Preference The valid ra...

Page 154: ... to fill in the extension information The configuration parameters are as follows Table 39 FXS Extension Configuration Parameters Basic Settings General Extension The extension number associated with the user Analog Station Select the FXS port to be assigned for this extension CallerID Number Configure the CallerID Number that would be applied for outbound calls from this user Note The ability to ...

Page 155: ...cess A random password is automatically generated by default and is highly recommended for security Language Select the voice prompt language that will be used for this extension By default the selected voice prompt language under PBX Settings Voice Prompt Language Settings will be used To add more supported languages please download the voice prompt language packages in the same page Table 40 FXS...

Page 156: ...d into 256ms of echo cancellation Instead 256 taps mean 256 8 32 ms The default setting is ON which is 128 taps 3 Way Calling Configure to enable disable 3 way calling feature on the user The default setting is enabled Send CallerID After Configure the number of rings before sending CID Default setting is 1 Fax Mode For FXS extension there are three options available in Fax Mode The default settin...

Page 157: ...oliday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is a conflict in terms of time period Specific Time can be configured in the Specific Time tab Office Time and Holiday can be configured in System Settings Time Settings Office Time Holiday page Call Forward Busy Configure the Call Forward Busy target number If not configured the Call Forw...

Page 158: ...one is off hook if there is no dialing within 5 seconds UCM6510 will dial the preset number Other Settings Ring Timeout Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6510 which can be configured in the global ring timeout setting under...

Page 159: ...an select Batch for the Select Add Method option during the extension creation process Table 43 Batch Add SIP Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Extension Incrementation Specify how much to increment each additional extension e...

Page 160: ...t Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6510 which can be configured in the global ring timeout setting under Web GUI Internal Options General Preference The valid range is between 5 seconds and 600 seconds Note If the end poin...

Page 161: ... periodically to keep the NAT port open The default setting is Yes Keep alive Frequency Configure the number of seconds for the host to be up for Keep alive The default setting is 60 seconds TEL URI If the end device phone has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to...

Page 162: ...s Batch Table 44 Batch Add IAX Extension Parameters General Start Extension Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Permission Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level...

Page 163: ... Skip Voicemail Password Verification If enabled users can skip password verification when dialing in via the My Voicemail feature code This option is disabled by default Music On Hold Select which Music On Hold playlist to suggest to extensions when putting them on hold Call Duration Limit Configure the maximum duration of call blocking Enable LDAP If enabled the batch added extensions will be ad...

Page 164: ...265 H 263 and H 263p Batch Extension Resetting Functionality To reset multiple extensions to default settings select the extensions on the main Extension Trunk Extensions page and click on the Reset button Once reset all settings except for Concurrent Registrations will be reverted to default User voicemail password will be randomized again and user voicemail prompts and recordings will be deleted...

Page 165: ...Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered To successfully reboot the user Zero Config needs to be enabled on the UCM6510 Web GUI Value added Features Zero Config Auto Provisioning Settings Delete selected extensions Click on the button to delete a single extension Users can also select multiple extensions and click on the Delete button to ...

Page 166: ...ns button 2 Fill up the extension information you would like in the exported csv template 3 Click on Import Extensions button The following dialog will be prompted Figure 86 Export Extensions 4 Select the option in On Duplicate Extension to define how the duplicate extension s in the imported csv file should be treated by the PBX Skip Duplicate extensions in the csv file will be skipped The PBX wi...

Page 167: ... following Figure 87 Import File Table 45 SIP Extensions Imported File Example Field Supported values Extension Digits Technology SIP SIP WebRTC Enable Voicemail yes no remote CallerID Number Digits SIP IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password Verification yes no Ring Timeout Empty 3 to 600 in second SRTP yes no Fax Mode None Fax Detection Strategy All...

Page 168: ...n Yes no CFU Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specific time CFN Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specific time CFB Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specific time Music On Hold...

Page 169: ...e time holiday out of holiday out of office time or holiday specific time Custom Auto answer Yes no Do Not Disturb Whitelist Empty digits User Password Alphanumeric characters First Name Alphanumeric without special characters Last Name Alphanumeric without special characters Email Address Email address Language Default en zh Phone Number Digits Call Barging Monitor Extensions allowed to call barg...

Page 170: ...gits Call Forward No Answer Digits Call Forward Unconditional Digits Require Call Token Yes no auto Max Number of Calls Values from 1 512 Dial Trunk Password Digits Disable This Extension Yes no CFU Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specific time CFN Time Condition All time Office time out of office time holiday out of holid...

Page 171: ...nguage Default en zh Phone Number Digits Call Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 47 FXS extensions Imported File Example Field Supported values Extension Digits Technology FXS Analog Station FXS1 FXS2 Enable Voicemail yes no CallerID Number Digits Voicemail Password Digits Skip Voicemail Password Verification y...

Page 172: ...iday out of holiday out of office time or holiday specific time Music On Hold Default ringbacktone_default CC Agent Policy If CC is disabled use never If CC is set to normal use generic If CC is set to trunk use native CC Monitor Policy Generic never CCBS Available Timer 3600 4800 CCNR Available Timer 3600 7200 CC Offer Timer 60 120 CC Max Agents Value from 1 999 CC Max Monitors Value from 1 999 R...

Page 173: ...or message for missing fields Figure 88 Import Error Extension Details Users can access the Extension Details by clicking on an extension number in the Extensions list page and quickly view information about it such as Extension Shows the Extension number Status Shows the status of the extension Presence status Indicates the Presence Status of this extension Terminal Type Shows the Type of the ter...

Page 174: ... the extensions to send account information emails to and press the Email Notification button in the Extensions page When click on E mail Notification button the following message will be prompted in the web page Click on OK to confirm sending the account information to all users Email addresses After clicking the button the following prompt will appear Figure 90 E mail Notification Prompt Informa...

Page 175: ...sers will receive emails containing account registration information LDAP configuration and QR codes for quick setup on mobile apps Figure 91 E mail Notification Account Registration Information and QR Code Figure 92 E mail Notification LDAP Client Information and QR Code ...

Page 176: ...on so that users can use the same extension on devices in different locations Figure 93 Multiple Registrations per Extension This feature can be enabled by configuring option Concurrent Registrations under Web GUI Extension Trunk Edit Extension The default value is 1 for security purposes Maximum is 10 Figure 94 Extension Concurrent Registration ...

Page 177: ...ices such as Grandstream GXP or GXV phones that supports SIP message after an UCM6510 account is registered on the end device the user can send and receive SMS message Please refer to the end device documentation on how to send and receive SMS message SMS Message support is a new feature added since firmware 1 0 10 x Figure 95 SMS Message Support ...

Page 178: ...s feature simplifies the configuration process and helps manage and categorize the extensions for business environment Configure Extension Groups Extension group can be configured via Web GUI Call Features Extension Groups Click on Create New Extension Group to create a new extension group Click on to edit the extension group Click on to delete the extension group Select extensions from the list o...

Page 179: ...s Here is an example where the extension group can be used Go to Web GUI Extension Trunk Outbound Routes and select Enable Filter on Source Caller ID Both single extensions and extension groups will show up for users to select Figure 97 Select Extension Group in Outbound Route ...

Page 180: ... to satisfy two primary use cases which include emulating a simple key system and creating shared extensions on a PBX Enable SLA Mode will disable polarity reversal Barge Allowed The barge option specifies whether or not other stations are allowed to join a call in progress on this trunk If enabled the other stations can press the line button to join the call The default setting is Yes Hold Access...

Page 181: ...og FXO port The valid range is from 12 0 Db to 12 0 Db The default setting is 0 Use CallerID Configure to enable CallerID detection The default setting is Yes Caller ID Scheme Select the Caller ID scheme for this trunk Bellcore Telcordia ETSI FSK During Ringing ETSI FSK Prior to Ringing with DTAS ETSI FSK Prior to Ringing with LR ETSI FSK Prior to Ringing with RP ETSI DTMF During Ringing ETSI DTMF...

Page 182: ...s idle The default setting is Ascend mode Echo Cancellation Mode The Non Linear Processing NLP in echo cancellation helps to remove suppress residual echo components that could not be removed by the LEC Line Echo Canceller Following modes are supported Default Slightly reduces the amount of detected background noise High Noise Level Adjustment Greatly reduces the amount of detected background nois...

Page 183: ...e the values for Busy Tone and Congestion Tone The default setting is United States of America USA Busy Tone Syntax f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 500...

Page 184: ... and can be used for the UCM6510 settings 1 Go to UCM6510 Web GUI Extension Trunk Analog Trunks page 2 Click to edit the analog trunk created for the FXO port 3 In the dialog window to edit the analog trunk go to Tone Settings section and click on Detect for PSTN Detection Figure 98 UCM6510 FXO Tone Settings 4 Click on Detect to start PSTN detection Figure 99 UCM6510 PSTN Detection If there are tw...

Page 185: ...d for detecting This number must be the actual PSTN number for the FXO port used as the destination channel Figure 100 UCM6510 PSTN Detection Auto Detect If there is only one FXO port connected to PSTN line use the following settings for auto detection Figure 101 UCM6510 PSTN Detection Semi Auto Detect Detect Model Semi auto Detect Source Channel The source channel to be detected ...

Page 186: ...other channel will be used as callee Destination Channel The UCM6510 will control the call to be established and hang up between caller and callee to finish the detection Semi auto Detect Semi auto detection requires answering or hanging up the call manually Please make sure one channel is connected to the UCM6510 and in idle status before starting the detection During the detection source channel...

Page 187: ...orts Signaling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect and choose the detection algorithm two algorithms exist ERL Pr for the UCM6510 to automatically detect the ACIM value The detecting value will be automatically filled into the settings Figure 103 FXO Ports ACIM Settings Note ACIM...

Page 188: ...S override The default setting is 600Ω PCMA Override Select the codec to be used for analog lines North American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Boost Ringer Configure whether normal ringing voltage 40V or maximum ringing voltage 89V for analog phones at...

Page 189: ...s For the value of the option such as 32 half The number in the option indicates the number of read write buffers for TDM DAHDI The Half Immediate or Full option indicates the strategy when reading writing data from buffer Half Data will be read written from buffer when half of the buffer is occupied with data Immediate Read write from buffer whenever there is data occupying the buffer Full Data w...

Page 190: ...ravels on a separate dedicated channel rather than within the same channel as the telephone call providing more efficiency and higher security level when the telephone calls are set up E M Immediate and E M Wink are only valid when using T1 port To set up digital trunk on the UCM6510 1 Go to Web GUI PBX Settings Interface Settings Digital Hardware to configure port type and channels 2 Go to Web GU...

Page 191: ... is selected for E1 T1 or J1 the settings in basic options and advanced options will be different The following tables list all the settings to configure digital ports when selecting each signaling Table 51 Digital Hardware Configuration Parameters E1 PRI_NET PRI_CPE Basic Settings Clock All E1 T1 J1 spans generate a clock signal on their transmit side The parameter determines whether the clock si...

Page 192: ...Note When one type is selected you might not be able to dial another playlist of numbers For example if National is configured you will not be able to dial local or international numbers PRI Local Dial Plan This setting is used to specify the type of the caller number The service provider will usually verify this D Chan Indicates the D channel for control International Prefix National Prefix Local...

Page 193: ...hether the clock signal from the far end of the E1 T1 J1 is used as the master source of clock timing If the far end is used as the master the PBX system clock will synchronize to it Master The port will never be used as a source of timing This is appropriate when you know the far end should always be a slave to you Slave The equipment at the far end of the E1 T1 link is the preferred source of th...

Page 194: ...Calling Nature of Address Indicator Indicates the type of the calling number The receiving switch may use this indicator during translations to apply the number s proper dial plan Users can select Unknown Subscriber National International or Dynamic D Chan Indicates the D channel for control International Prefix National Prefix Subscriber Prefix Unknown Prefix Configure the prefix in Called Nature...

Page 195: ... enabled the local UCM6510 will play ringback tone to the caller Otherwise the caller will listen to the tone from peer device The default setting is disabled Advanced Settings Coding Select HDB3 or AMI CRC Select whether to use CRC4 or not MF Back Timeout ms MFC R2 value in milliseconds for MF timeout Values smaller than 500ms are not recommended 1 represents default value Metering Pulse Timeout ...

Page 196: ...g If the far end is used as the master the PBX system clock will synchronize to it Master The port will never be used as a source of timing This is appropriate when you know the far end should always be a slave to you Slave The equipment at the far end of the E1 T1 J1 link is the preferred source of the master clock LBO The line build out LBO is the distance between the operators and the PBX Pleas...

Page 197: ... this D Chan Indicates the D channel for control International Prefix National Prefix Local Prefix Private Prefix Unknown Prefix Configure the prefix in PRI Local Dial Plan and PRI Dial Plan for each type PRI T310 Configure PRI T310 Timer in seconds The default value is 10 seconds PRI Indication Select the PRI Indication outofband Use RELEASE DISCONNECT or other messages with CAUSE to indicate cal...

Page 198: ... you know the far end should always be a slave to you Slave The equipment at the far end of the E1 T1 link is the preferred source of the master clock SS7 Variant Select ITU ANSI or CHINA Originating Point Code Originating point code is used to identify the node originating the message always provided by the operator ISP ITU Format decimal number ANSI CHINA Format decimal number or XXX XXX XXX Des...

Page 199: ...roper dial plan Users can select Unknown Subscriber National International or Dynamic D Chan Indicates the D channel for control International Prefix National Prefix Subscriber Prefix Unknown Prefix Configure the prefix in Called Nature of Address Indicator and Calling Nature of Address Indicator for each type Table 56 Digital Hardware Configuration Parameters T1 E M Immediate E M Wink Basic Setti...

Page 200: ...ow Table 57 Digital Trunk Configuration Parameters Trunk Name Configure trunk name to identify the digital trunk Channel Group Configure the digital channel group used by the trunk Hide CallerID Configure to hide outgoing caller ID The default setting is No Keep Trunk CID If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is...

Page 201: ... Call Features Fax T 38 Note If enabled Fax Pass through cannot be used Direct Outward Dialing DOD via Digital Trunks Please refer to section Direct Outward Dialing DOD via VoIP Trunks Digital Trunk Troubleshooting After configuring the digital trunk on the UCM6510 as described above and it does not work as expected users can start and download a signaling capture from the Maintenance Signaling Tr...

Page 202: ...ks For E M Immediate Signaling user could configure Record Direction and Record File Mode After capturing a signaling trace users can download it for analysis Additionally they can contact Grandstream Technical Support from the following link for further assistance http www grandstream com support ...

Page 203: ...r data trunk usage in the group setting 2 Go to Web GUI Extension Trunk Data Trunks page click on to edit the data trunk 3 Save the configuration and click on Apply Changes for the change to take effect 4 Once connected the data trunk will periodically ping and check the status with status indicator shown for the data trunk on the web page The status indicator shows if connected successfully 5 If ...

Page 204: ...HDLC HDLC ETH PPP Cisco and Frame Relay Local IP Configure the local IP address for the data port This IP address should not conflict with the WAN or LAN side IP of the UCM6510 Subnet Mask Configure the subnet mask for the data port Remote IP Configure the remote IP address for the data port This IP will be the gateway IP address if Default Interface is enabled for the data trunk DNS Server 1 Conf...

Page 205: ...ted in the table below Table 59 Create New SIP Trunk Type Select the VoIP trunk type Peer SIP Trunk Register SIP Trunk Provider Name Configure a unique label up to 64 characters to identify this trunk when listed in outbound rules inbound rules and etc Host Name Configure the IP address or URL for the VoIP provider s server of the trunk Keep Original CID Keep the CID from the inbound call when dia...

Page 206: ...k CID Disabled Global Outbound CID Need Registration Select whether the trunk needs to register on the external server or not when Register SIP Trunk type is selected The default setting is No Username Enter the username to register to the trunk from the provider when Register SIP Trunk type is selected Password Enter the password to register to the trunk from the provider when Register SIP Trunk ...

Page 207: ...d the trunk will be disabled Note If a current SIP trunk is disabled UCM6510 will send UNREGISTER message REGISTER message with expires 0 to the SIP provider TEL URI If the trunk has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable ...

Page 208: ...I CDR Recording Files Direct Callback Allows external numbers the option to get directed to the extension that last called them For Example User 2002 has dialed external number 061234575 but they were not reachable once they have received missed call notification on their phone they would mostly call back the number if the option Direct Callback is enabled then they will be directly bridged to use...

Page 209: ...eric characters are allowed and or special characters _ with a limit of 64 characters DOD As From Name If enabled and From User is configured the INVITE s From header will contain the DOD number Passthrough PAI Header If checked and option Send PAI Header not checked the PAI header will be passthrough from one side to the other side Outbound Proxy Support Select to enable outbound proxy in this tr...

Page 210: ...em will automatically alert the user when a called party is available given that a previous call to that party failed for some reason CC Max Agents Configure the maximum number of CCSS agents which may be allocated for this channel In other words this number serves as the maximum number of CC requests this channel is allowed to make Minimum is 1 CC Max Monitors Configure the maximum number of moni...

Page 211: ...bound calls For some providers it might not be possible to set the CallerID with this option and this option will be ignored Important Note When making outgoing calls the following priority order rule will be used to determine which CallerID will be set before sending out the call CID from inbound call Keep Original CID Enabled Trunk Username CallerID Keep Trunk CID Enabled DOD Extension CallerID ...

Page 212: ... Inband Send DTMF using inband audio This requires 64 bit codec i e PCMU and PCMA Auto Send DTMF using RFC4733 if offered Otherwise inband Enable Heartbeat Detection If enabled the UCM6510 will regularly send SIP OPTIONS to the trunk to check connection status The default setting is No Heartbeat Frequency When Enable Heartbeat Detection option is set to Yes configure the interval in seconds of the...

Page 213: ...feature The UCM6510 will automatically modify the remote contacts by adding this prefix CC Settings Enable CC If enabled the system will automatically alert the user when a called party is available given that a previous call to that party failed for some reason CC Max Agents Configure the maximum number of CCSS agents which may be allocated for this channel In other words this number serves as th...

Page 214: ...nored Important Note When making outgoing calls the following priority order rule will be used to determine which CallerID will be set before sending out the call From user Register Trunk Only CID from inbound call Keep Original CID Enabled Trunk Username CallerID Keep Trunk CID Enabled DOD Extension CallerID Number Trunk Username CallerID Keep Trunk CID Disabled Global Outbound CID CallerID Name ...

Page 215: ...nk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Disable This Trunk If selected the trunk will be disabled Caller ID Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerID with this option and this option will be ignored Impor...

Page 216: ...he call can be detected and the received Fax will be sent to the Email address configured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under Web GUI Call Features Fax T 38 Trunk Groups Users can create VoIP Trunk Groups to register and easily apply the same settings on multiple accounts within the ...

Page 217: ...exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly Example of how DOD is used Company ABC has a SIP trunk This SIP trunk has 4 DIDs associated to it The main number of the office is routed to an auto attendant The other three numbers are direct lines to specific users of the company At the moment when a user makes an outbound call their call...

Page 218: ...ceived 4 DIDs from their provider ABC will enter the number for the CEO s direct line Note DOD number cannot exceed 32 characters 5 Set the DOD name If extension number need to be appended to the DID number click on Add Extension Note DOD name cannot exceed 32 characters 6 Select an extension from the Available Extensions list Users have the option of selecting more than one extension In this case...

Page 219: ... Manual Version 1 0 20 31 Figure 112 Edit DOD DOD can also be assigned to the UCM s Fax Sending feature To do this select VFAX from the extension list when creating or editing a DOD number like shown below Figure 113 Fax Sending DOD ...

Page 220: ...b GUI Extension Trunk SLA Station Figure 114 SLA Station Click on Create New SLA Station to add an SLA Station Click on to edit the SLA Station The following table shows the SLA Station parameters Click on to delete the SLA Station Table 65 SLA Station Configuration Parameters Configure a name to identify the SLA Station Station Specify a SIP extension as a station that will be using SLA Available...

Page 221: ...o Web GUI Extension Trunk Analog Trunks page Create analog trunk or edit the existing analog trunk Make sure SLA Mode is enabled for the analog trunk Once enabled this analog trunk will be only available for the SLA stations created under Web GUI Extension Trunk SLA Station page Figure 115 Enable SLA Mode for Analog Trunk Click on Save The analog trunk will be listed with trunk mode SLA Figure 116...

Page 222: ...ion s extension number for example dial 1002 on phone 1 or dial 1005 on phone 2 to hear the dial tone Then the users could dial external number for the outbound call Making an outbound call from the station extension using BLF key When the extension is in idle state pressing the MPK and users could dial external numbers directly Answering call using LINE key When the station is ringing pressing th...

Page 223: ... UCM6510 the outbound route priority is based on Best matching pattern For example the UCM6510 has outbound route A with pattern 1xxx and outbound route B with pattern 10xx configured When dialing 1000 for outbound call outbound route B will always be used first This is because pattern 10xx is a better match than pattern 1xxx Only when there are multiple outbound routes with the same pattern confi...

Page 224: ...on User can customize the maximum call duration in seconds that is allowed for the outbound call By default this value is set to 0 means there is no limit for the call duration Warning Time This option will give caller warning when call duration is approaching to its limit If the warning time is set to y the warning tone will be played to caller when y seconds is left to end the call by UCM Warnin...

Page 225: ...ing two methods can be used at the same time to define the extensions as the source caller ID 1 Select available extensions extension groups from the left to the right This allows users to specify arbitrary single extensions available in the PBX 2 Custom Dynamic Route define the pattern for the source caller ID This allows users to define extension range instead of selecting them one by one All pa...

Page 226: ... available The PSTN trunk can be configured as the failover trunk of the VoIP trunk Strip Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this c...

Page 227: ...number s or pattern s as blacklist entry Pattern rules N Any digit from 2 9 X Any digit from 0 9 Z Any digit from 1 9 Wildcard matching one or more characters Wildcard matching zero or more characters immediately Hyphens are used mainly to improve readability and are not involved in pattern matching Note Users can export outbound route blacklists and delete all blacklist entries Additionally users...

Page 228: ... Sync Time Enter the sync time 24hr format Valid range is 0 23 Sync Frequency Create new sync every x day s The valid range is 1 to 30 PIN Groups The UCM6510 supports pin group Once this feature is configured users can apply pin group to specific outbound routes When placing a call on pin protected outbound routes caller will be asked to input the group pin number this feature can be found on the ...

Page 229: ... 0 20 31 PIN Name Configure the name of the PIN Once user click on the following figure shows to configure the new PIN Figure 121 Create New PIN Group The following screenshot shows an example of created PIN Groups and members Figure 122 PIN members ...

Page 230: ...h PIN group information will be displayed as part of CDR under Account Code field Figure 124 CDR Record Importing PIN Groups from CSV files User can also import PIN Groups by uploading CSV files for each group To do this 1 Navigate to Extension Trunk Outbound Routes PIN Groups and click on the Choose file to upload button ...

Page 231: ...PIN Groups from CSV files 2 Select the CSV file to upload Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below Figure 126 Incorrect CSV File 3 To ensure a successful import please follow the format in the sample image below ...

Page 232: ...s must consist of at least four digits Once the file is successfully uploaded the entry will be added to the list of PIN Groups Figure 128 CSV File Successful Upload Exporting PIN Groups from CSV files Press button under Options to download export PIN Group settings Inbound Routes Inbound routes can be configured via Web GUI Extension Trunk Inbound Routes Note UCM6510 now supports 5000 Inbound rou...

Page 233: ...e if the CallerID pattern is _1234 only callers with a CID of 1234 can use this route Notes Multiple patterns can be used Each pattern should be entered in new line Users can add comments to the end of patterns to better organize and keep track of complex rules by typing and before and after each comment respectively Example Pattern CallerID Pattern _X _NNXXNXXXXX 10 digit long distance _818X Any ...

Page 234: ...service code Backward Collect Call P Asserted Service Info service code Collect Call Note 2 There is also a global setting for this option in the SIP Settings General Settings page Set Caller ID Info Manipulates Caller ID CID name and or number within the call flow to help identify who is calling When enabled two field will show allowing to manipulate the CallerID Number and the Caller ID Name Cal...

Page 235: ...t routes that have Route level Inbound Mode enabled If all routes have the option enabled toggling the global inbound mode via BLF will trigger a voice prompt indicating that none of the routes will be affected by the global inbound mode change Inbound Mode Suffix Dial Global Inbound Mode feature code Inbound Mode Suffix or a route s assigned suffix to toggle the route s inbound mode The BLF subsc...

Page 236: ... with National or International Level are allowed to use this rule International The highest level required Only users with international level are allowed to use this rule Allowed DID Destination This option shows up only when By DID is selected This controls the destination that can be reached by the external caller via the inbound route The DID destination are Extension Conference Call Queue Ri...

Page 237: ...und rule End Time Select the end time hour minute for the trunk to use the inbound rule Frequency Select either By Week or By Month for the time condition If By Week is selected select the weekdays that the time condition will be used If By Month is selected select the months that the time condition will be used Next select either Week or Day 1 If Week is selected choose the weekdays of the month ...

Page 238: ...ce over prepend With the ability to prepend digits in inbound route DID pattern user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions Figure 129 Inbound Route feature Prepend The following example demonstrates the process 1 If Trunk provides a DID pattern of 18005251163 2 If Strip is set to 8 UCM6510 will strip the first 8 digits 3 If Pre...

Page 239: ...be routed to the default destination SIP end devices that have registered on the UCM6510 can dial feature code 62 to switch to inbound route Mode 1 and dial feature code 61 to switch back to Default Destination Switching between different mode can be easily done without Web GUI login For example the customer service hotline destination has to be set to a different IVR after 7PM The user can dial 6...

Page 240: ...ers can enable Route Level Inbound Mode to switch between different destinations for each individual inbound route The inbound Route Level mode can be enabled under Inbound Route settings Figure 132 Inbound Route Route Level Mode Global inbound mode must be enabled before configuring Route Level Inbound Mode Additionally the Mode 1 must be configured as well ...

Page 241: ...nd mode will not affect routes that have Route level Inbound Mode enabled If all routes have the option enabled toggling the global inbound mode via BLF will trigger a voice prompt indicating that none of the routes will be affected by the global inbound mode change Inbound Route Inbound Mode BLF Monitoring Users can assign MPKs and VPKs to monitor and toggle the current global inbound mode of the...

Page 242: ...ort inbound routes to quickly set up inbound routing on a UCM or to back up an existing configuration An exported inbound route configuration can be directly imported without needing any manual modifications Figure 136 Import Export Inbound Route The imported file should be on CSV format and using UTF 8 encoding the imported file should contain below columns and each column should be separated by ...

Page 243: ...Default Destination string following the values we have in the mode 1 Default Destination list Mode 1 Destination An Extension number Ring Group Extension Mode 1 Time Condition Fax with Two Media Since UCM s system is now based on Asterisk 13 fax re invites that negotiate with multiple codecs are now supported If a re invite contains both T 38 and PCMU PCMA codecs T 38 will be prioritized Blacklis...

Page 244: ...pported csv format is as below Figure 138 Blacklist csv File Note Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for Blacklist Add default 40 and Blacklist Remove default 41 from an extension The feature code can be configured under Web GUI Call Features Feature Codes Starting with 1 0 20 x users can enter patterns to blacklist bloc...

Page 245: ...onfigured the users who would like to join the conference call must enter this password before accessing the conference room Notes If Public Mode is enabled the password is not required to join the conference room thus this field is invalid The password must contain at least 4 characters Conference extension number can no longer be used as the conference password if Strong Password is enabled Host...

Page 246: ... will not be announced Allow User Invite If enabled users could press 0 to invite other users with the users permission or press 1 to invite other users without the user s permission to join the conference The default setting is No Note Conference host can always invite other users without enabling this option Announce Callers If enabled the caller will be announced to all conference participants ...

Page 247: ...s considered to be talking This value affects several operations and should not be changed unless the impact on call quality is fully understood the default value is 128 DSP Silence Threshold The time in milliseconds of sound falling within the what the dsp has established as base line silence before a user is considered to be silent This value affects several operations and should not be changed ...

Page 248: ...of the party you would like to invite Then click on Add A call will be sent to this number to invite it to the conference Figure 140 Conference Invitation From Web GUI Invite by dialing 0 or 1 during conference call A conference participant can invite other parties to the conference by dialing during the conference call Please make sure Allow User Invite is turned on for the conference room first ...

Page 249: ...ick on to mute the participant 3 Click on to lock this conference room so that other users cannot join it anymore 4 Click on to invite other users into the conference room Manage the conference call from IVR If Enable Caller Menu is enabled conference participant can input to enter the IVR menu for the conference Please see options listed in the table below Table 73 Conference Caller IVR Menu Conf...

Page 250: ... volume 9 Increase your volume 8 Exit the caller menu and return to the conference Note When there is participant in the conference the conference room configuration cannot be modified Google Service Settings Support UCM6510 now supports Google OAuth 2 0 authentication This feature is used for supporting UCM6510 conference scheduling system Once OAuth 2 0 is enabled UCM6510 conference system can a...

Page 251: ... set up yet please following the steps below to create new project and obtain credentials 1 Go to Google Developers page https console developers google com start Create a New Project in Google Developers page Figure 142 Google Service New Project 2 Enable Calendar API from API Library 3 Click Credentials on the left drop down menu to create new OAuth2 0 login credentials Figure 143 Google Service...

Page 252: ... Click on Create New Conference Schedule to add a new Conference Schedule Click on the scheduled conference to edit or delete the event After the user configures UCM6510 with Google Service Settings Google Service Settings Support and enables Google Calendar for Conference Schedule the conference schedule on the UCM6510 can be synchronized with Google Calendar for authorized Google account Table 7...

Page 253: ...eeting duration that can be set is 8 hour s Enable Google Calendar Select this option to synchronize scheduled conference with Google Calendar Note Google Service Setting OAuth2 0 must be configured on the UCM6510 Please refer to section Google Service Settings Support Send email notification Sends Email notification to the extension Conference Administrator Select the administrator of scheduled c...

Page 254: ...led the user can Press 0 to invite others to join the conference with invited party s permission Press 1 to invite without invited party s permission Press 2 to create a multi conference room to another conference room Press 3 to drop all current multi conference rooms Note Conference Administrator is always allowed to access this menu Announce Callers If this option is enabled when a participant ...

Page 255: ...m 0 to 23 Clean Interval Enter the clean interval in days The valid range is from 1 to 30 After configuring the scheduled conference it will be shown under Conference Schedule page as below Figure 145 Conference Schedule Once the conference room is scheduled at the kick time all users will be removed from conference room and no extension is allowed to join the conference room anymore At the schedu...

Page 256: ...ntact groups can be created The maximum allowed number of contacts per group is based on the UCM model s conference participant limit 25 for 6202 6204 32 for 6208 64 for 6510 Each contact group must have a password configured which will be required when inviting the specified contact group to a conference Additionally an audio file can be uploaded to each group to be used to announce the contact g...

Page 257: ...up 1 Conference Contact Group 2 etc Members Contacts that needs to be added in each group Type Type of the members to be added it can be either Extensions or a self defined number Conference Recordings The UCM6510 allows users to record the conference call and retrieve the recording from Web GUI Call Features Conference To record the conference call when the conference room is in idle enable Recor...

Page 258: ...enerated after every conference These reports can be exported to a CSV file for offline viewing The conference report page can be accessed by clicking on the Call Statistics button on the main Conference page Figure 148 Conference Call Statistics Figure 149 Conference Report on Web Figure 150 Conference Report on CSV ...

Page 259: ...Web GUI Call Features Video Conference Here users can create and manage video conference rooms and schedule video conferences Video Conference Room Configurations Click on Create New Conference Room to add a new conference room Click on to edit the conference room Click on to delete the conference room Table 76 Video Conference Room Configuration Parameters Extension Configure the conference numbe...

Page 260: ... FEC If enabled the Forward Error Correction FEC will be activated The default setting is No Enable Talk Detection If enabled the AMI will send the corresponding event when a user starts or stops talking DSP Talking Threshold The amount of time ms that sound exceeds what the DSP has established as the baseline for silence before a user is considered to be talking This value affects several operati...

Page 261: ...ore the scheduled conference When this time is reached a warning prompt will be played and all attendees currently in the scheduled conference room will be kicked after 5 mins The conference room will be locked until the scheduled conference begins Default value is 10 min Schedule Time Configure the beginning date and duration of scheduled conference Note Please be mindful to avoid schedule confli...

Page 262: ...the scheduled conference time UCM6510 will send INVITE to the extensions that have been selected for conference Notes Video conferencing can be resource intensive and may cause performance issues with the UCM when used To ensure the best experience please use Google Chrome v67 or higher or Mozilla Firefox v60 Wave WebRTC Video Calling Conferencing Web audio and video calls and conferencing can now...

Page 263: ...he UCM offers the possibility to log in to an extension via Grandstream Wave Portal using user portal password in addition to SIP registration password where it offers a sleek interface to host conferences receive email reminders for scheduled conferences manage contacts initiate calls call transfer chat functionality and more Access the page by adding gswave after the UCM s server address and por...

Page 264: ...th 1 0 19 27 the registration limit was increased to 500 for UCM6510 The limit is the same regardless of whether the user is making voice calls or video calls For more details about the WebRTC feature please refer to the following guide http www grandstream com sites default files Resources wave_webrtc_guide pdf ...

Page 265: ...eer trunk to their UCM configured This setting can be found in Admin Center SIP Trunk Configuration Figure 156 IPVT SIP Trunk page Next users must create a peer trunk on the UCM to the IPVT server Enter one of the following addresses based on the desired connection protocol TCP pro ipvideotalk com 20000 TLS pro ipvideotalk com 20001 Figure 157 Peer Trunk to IPVT Make sure that the Transport field ...

Page 266: ...e for this trunk This route will be used to dial IPVT meeting IDs Due to IPVT meeting IDs having a random assortment of numbers it is recommended to use a unique code to precede the meeting ID so that UCM can direct calls to the IPVT trunk without fail e g 99 In the below image x would be the meeting ID Figure 159 IPVT Outbound Pattern However if a unique code is used users must also configure the...

Page 267: ... the Strip field has 3 configured to remove the example unique code 99 from the dialed number before the call is routed out to the IPVT server Once this outbound route has been created users can now use a UCM extension to dial IPVT meeting rooms Note An IPVT account can have only 1 SIP trunk peered to it ...

Page 268: ...rations can be accessed under the UCM6510 Web GUI Call Features IVR Users could create edit view and delete an IVR Note UCM6510 now supports 500 IVR entry Click on Create New IVR to add a new IVR Click on to edit the IVR configuration Click on to delete the IVR Figure 161 Create New IVR ...

Page 269: ...outbound calls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the IVR the UCM6510 will compared the IVR s permission level with the outbound route s privilege level If the IVR s permission level is higher than or eq...

Page 270: ...n the loop ends it will go to the timeout destination if configured or hang up The default setting is 3 Invalid Input Prompt Repeats Configure the number of times to repeat the prompt if the DTMF input is invalid When the loop ends it will go to the invalid destination if configured or hang up The default setting is 3 Language Select the voice prompt language to be used for this IVR The default se...

Page 271: ...R For example the company CEO and directors prefer only receiving calls transferred by the secretary some special extensions are used on IP surveillance end points which shouldn t be reached from external calls via IVR for privacy reason UCM has now added blacklist and whitelist in IVR settings for users to manage this Note up to 500 extensions are allowed on the black white list To use this featu...

Page 272: ... If the user selects Blacklist Enable and adds extension in the list the extensions in the list will not be allowed to be reached via IVR If the user selects Whitelist Enable and adds extension in the list only the extensions in the list can be allowed to be reached via IVR ...

Page 273: ...P a g e 272 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 163 Black White List ...

Page 274: ...o the Welcome Prompt option and the users will be redirected to IVR Prompt page Or users could go to Web GUI PBX Settings Voice Prompt Custom Prompt page directly Figure 164 Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510 it will be added into the prompt list options for users to select in different IVR scenarios ...

Page 275: ...guages provided by Grandstream can be downloaded and installed from the UCM6510 Web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6510 Language settings for voice prompt can be accessed under Web GUI PBX Settings Voice Prompt Language Settings Additionally UCM6510 allows to customize specific prompt instead of full language package and it...

Page 276: ...and options to upgrade or download the language Figure 166 Voice Prompt Package List Click on to download the language to the UCM6510 The installation will be automatically started once the downloading is finished Figure 167 New Voice Prompt Language Added A new language option will be displayed after successfully installed Users then could select it to apply in the UCM6510 system voice prompt or ...

Page 277: ... be under 50MB Package structure Package voice prompt dir dir files info txt containing the language name for display in UTF8 Language dir name format Custom dir name format language_xxx For example If there is a Chinese custom directory named zh_xxx the custom voice prompt in zh_xxx would be used first then the Chinese voice prompt zh then use the default language prompt en If not named the forma...

Page 278: ...he UCM6510 The UCM6510 will then call the extension for recording the IVR prompt from the phone 5 Pick up the call from the extension and start the recording following the voice prompt 6 The recorded file will be listed in the IVR Prompt web page Users could select to re record play or delete the recording Upload Custom Prompt If the user has a pre recorded IVR prompt file click on Upload IVR Prom...

Page 279: ...ompts from UCM Web GUI to local PC To download all custom prompt log in UCM Web GUI and navigate to PBX Settings Voice Prompt Custom Prompt and click on The following window will pop up in order to set a name for the downloaded file Figure 171 Download All Custom Prompt Note The downloaded file will have a tar extension Username Prompt Customization There are two ways to customize set new username...

Page 280: ... button to delete a single file or select multiple files and click on Delete button to delete selected prompts at once Record Username via Voicemail Menu The second option to record username is using voicemail menu please follow below steps Dial 98 to access the voicemail After entering the desired extension and voicemail password dial 0 to enter the recordings menu and then 3 to record a name Ano...

Page 281: ...l Version 1 0 20 31 VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6510 extensions the configurations of the voicemail can be globally set up and managed under Web GUI Call Features Voicemail Figure 172 Voicemail Settings ...

Page 282: ... exceeds the max message time The default setting is 15 minutes The available options are 1 minute 2 minutes 5 minutes 15 minutes 30 minutes Unlimited Min Effective Message Time Configure the minimum effective duration in seconds of a voicemail message Messages will be automatically deleted if the duration is shorter than the Min Effective Message Time The default setting is 3 seconds The availabl...

Page 283: ... SIP trunks The default setting is Disabled Voicemail Password Configures the Voicemail password that will be used for extensions that are reset Format Select WAV or GSM format Note Resetting an extension will reset Voicemail Password Send Voicemail to Email and Keep Voicemail after Emailing values to default Previous custom voicemail prompts and messages will be deleted Access Voicemail If the vo...

Page 284: ...n who sent this message 3 Hear the message envelop 4 Leave a message Return to the main menu 0 Mailbox options 1 Record your unavailable message 1 Accept this recording 2 Listen to it 3 Re record your message 2 Record your busy message 1 Accept this recording 2 Listen to it 3 Re record your message 3 Record your name 1 Accept this recording 2 Listen to it 3 Re record your message 4 Record temporar...

Page 285: ...or press 2 to leave a message for the called extension This feature could be useful for remote voicemail administration Voicemail Email Settings The UCM6510 can be configured to send the voicemail as attachment to Email Click on Voicemail Email Settings button to configure the Email attributes and content Figure 173 Voicemail Email Settings Click on Email Template button to view the default templa...

Page 286: ... UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension The voicemail group can be configured under Web GUI Call Features Voicemail Group Click on Create New Voicemail Group to configure the group Figure 174 Voicemail Group Table 83 Voicemail Group Settings Voicemail Group Extension Enter the Voicemail Group Extension The voicem...

Page 287: ...icemail Password The Voicemail password for the user to check Voicemail messages Email Address The Email address of current user Member Select available extensions from the left list and add them to the right list The extensions need to have voicemail enabled to be listed in available mailboxes list Note Members selected cannot exceed 30 extensions ...

Page 288: ...up Table 84 Ring Group Parameters Ring Group Name Configure ring group name to identify the ring group Letters digits _ and are allowed Extension Configure the ring group extension Members Select available users from the left side to the ring group member list on the right side Click on to arrange the order LDAP Phonebook Select available remote users from the left side to the ring group member li...

Page 289: ...sing this extension or trunk will be automatically recorded Endpoint Call Forwarding Support This allows the UCM to work with endpoint configured call forwarding settings to redirect calls to ring group For example if a member wants to receive calls to the ring group on his mobile phone he would have to set his endpoint s call forwarding settings to his mobile number By default it is disabled Note...

Page 290: ...Enable Destination If enabled users could select extension voicemail ring group IVR call queue voicemail group as the destination if the call to the ring group has no answer Note Voicemail Password and Email address limited by 128 characters are required if voicemail is selected as the destination Voicemail system will mention if a voicemail is from a ring group Default Destination Configure the D...

Page 291: ...e peer trunk of a remote UCM6510 can be included in the ring group alongside local extensions An example of Ring Group with peer extensions is presented in the following 1 Create SIP Trunks from UCM A to UCM B and vise versa on the Extension Trunk VoIP Trunks Additionally please create the appropriate outbound and inbound routes for these SIP trunks ...

Page 292: ...nd check if Sync LDAP Enable is toggled on Figure 177 Sync LDAP Server option 3 In the scenario that the LDAP is not synced automatically users can manually sync LDAP phonebooks by clicking on the LDAP sync button that s highlighted in the following image Figure 178 Manually Sync LDAP Server ...

Page 293: ...g Groups setting page click Ring Groups will be available under Web GUI Call Features Ring Groups 5 If LDAP phonebook has synced correctly the remote UCM s extensions should appear in the Created Edit Ring Group LDAP phonebook list Figure 179 Ring Group Remote Extension ...

Page 294: ...xtension or a paging intercom group This section describes the configuration of paging intercom group under Web GUI Call Features Paging Intercom Configure Paging Intercom Group Click on Add to add paging intercom group Click on to edit the paging intercom group Click on to delete the paging intercom group Click on Paging Intercom Group Settings to edit Alert Info Header This header will be includ...

Page 295: ...Call Duration Specify the maximum call duration in seconds The default value 0 means no limit Custom Prompt Configure a custom prompt to play to paging callees Users can now directly upload custom prompts from this page They do not need to be redirected anymore Multicast IP Address Configure the multicast IP address that endpoints will listen to Port Configure the port for multicast paging Note Th...

Page 296: ...rompt This option is to set a custom prompt for a paging intercom group to announce to caller Users can now directly upload custom prompts from this page They do not need to be redirected anymore Members Select available users from the left side to the paging intercom group member list on the right Paging Intercom Whitelist Select which extensions are allowed to use the paging intercom feature for...

Page 297: ...stom prompt for a paging intercom group to announce to caller Users can now directly upload custom prompts from this page They do not need to be redirected anymore Members Select available users from the left side to the paging intercom group member list on the right Paging Intercom Whitelist Select which extensions are allowed to use the paging intercom feature for this paging group Configure Ann...

Page 298: ...ing transmission method Unicast Depending on members selection Multicast Depending on Multicast IP address and Port Members Select available users from the left side to the paging intercom group member list on the right Configure Private Intercom Private Intercom is a new paging type that is meant to be used with Grandstream GSC3510 http www grandstream com products facility management intercoms p...

Page 299: ...imum call duration in seconds The default value 0 means no limit Custom Prompt This option is to set a custom prompt for a paging intercom group to announce to caller Click on Prompt it will direct the users to upload the customized voice prompts Note Users can also refer to the page PBX Settings Voice Prompt Custom Prompt where they could record new prompt or upload prompt files Members Select av...

Page 300: ... 80 To edit page intercom feature code click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUI Call Features Feature Codes directly Configure a Scheduled Paging Intercom Users can schedule paging intercom calls by using the Schedule Paging Intercom page To schedule click the Add button on the new page and configure the caller the group to use and the time t...

Page 301: ...roup Select the paging intercom group from the list of the available groups Type Select the type for the scheduled paging intercom call The available types are Single time or Daily Weekly basis Default is Single Start Time Configure the start time of the scheduled paging intercom call Include Holidays If enabled Paging Intercom will run during holidays Action Status Display the action status of th...

Page 302: ...Features Call Queue Click on to add call queue Click on to edit the call queue The call queue configuration parameters are listed in bellow table Click on to delete the call queue Figure 188 Call Queue Table 91 Call Queue Configuration Parameters Basic Settings Extension Configure the call queue extension number Name Configure the call queue name to identify the call queue Strategy Select the stra...

Page 303: ...to wait before ringing the next agent Ring Time Configure the number of seconds to ring an agent before proceeding to ring the next agent The default setting is 30 seconds Auto Record If enabled the calls on the call queue will be automatically recorded The recording files can be accessed in Queue Recordings under Web GUI Call Features Call Queue Welcome Prompt If enabled users can upload an audio...

Page 304: ...ure whether or not callers will be disconnected from the queue based on agent availability Yes Callers will be disconnected from the queue if all agents are paused or unavailable No Never disconnect the callers from the queue when the queue is empty Strict Callers will be disconnected from the queue if there are no agents logged in or if all agents are paused or unavailable Dial in Empty Queue Con...

Page 305: ...UCM will replace the caller display name with the Call Queue name so that the caller knows the call is incoming from a Call Queue Enable Feature Codes Enable feature codes option for call queue For example 83 is used for Agent Pause Note Callers can no longer use feature codes in established callbacks Dynamic Login Password If enabled the configured PIN number is required for dynamic agent to log ...

Page 306: ... of static agents for each UCM model Table 92 MaxStatic Agents in Call Queue UCM Model Max Static Agents in Call Queue UCM6202 22 UCM6204 23 UCM6208 34 UCM6510 75 Click on Global Queue Settings to configure Agent Login Extension Postfix and Agent Logout Extension Postfix Once configured users could log in the call queue as dynamic agent ...

Page 307: ...recordings are shown on the Call Queue page under Queue Recordings Tab Click on to download the recording file in wav format click on to delete the recording file To delete multiple recording files by one click select several recording files to be deleted and click on Delete Selected Recording Files or click on Delete All Recording Files to delete all recording files Call Center Settings Enhanceme...

Page 308: ...ual queue callback Write Timeout Configure the virtual queue callback timeout period in seconds Enable Position Announcement If enabled callers position in queue will be announced based on the frequency set in Position Announcement Interval Note Queue position will be announced to the caller upon entering the queue Position Announcement Interval Configure the frequency of the caller position annou...

Page 309: ...ers in a parallel fashion until there are no more available members or no more waiting callers For example in a call queue with linear method if there are two available agents when two callers call in the queue at the same time UCM will assign the two callers to each of the two available agents at the same time rather than assigning the second caller to second available agent after the first agent...

Page 310: ...eues a dynamic agent login logout record and a pause log Statistics reports for these new pages can be obtained by pressing the Download button in the top left corner of the Call Queue Statistics page The reports are in CSV format and will be packaged into a single tar gz file upon download Agent Details Agent Details is a call log that shows every call to each individual agent from all queues The...

Page 311: ...t Queue the queue that the extension logged in and out of Login Time the time that the extension logged into the queue Logout Time the time that the extension logged out of the queue Login Duration the total length of time that the extension was logged in Figure 194 Login Record Pause Log Pause Log is a report that shows the times of agent pauses and unpauses and calculates the amount of time that...

Page 312: ...tual queue options like shown below Figure 196 Global Queue Settings Table 94 Global Queue Settings Dynamic Agent Login Settings Agent Login Code Suffix Configure the code to dial after the queue extension to log into the queue i e queue extension suffix If no suffix is configured dynamic agents will not be able to log in Agent Logout Code Suffix Configure the code to dial after the queue extensio...

Page 313: ...ueue page Figure 197 Switchboard summary Clicking on one of the queues shown above will bring up the following window Virtual Queue Callback Key Settings Call Back Current Number Press the feature key configured to set your current number as callback number Custom Callback Number Press the feature key configured to set a custom callback number Continue Waiting Press the feature key configured to c...

Page 314: ...hboard and generate Call Queue reports to track performance Waiting This menu shows the current waiting calls along with the caller id and the option to hang up call by pressing on the button Proceeding Shows the current established calls along with the caller id and the callee agent as well as the option to hang up transfer add conference or barge in the call Agents Displays the list of agents in...

Page 315: ...n appointed to manage Queue Extension 6500 and can see all the agents of the queue in the Switchboard Queue Agent User appointed by Super Admin to be a member of a queue extension A queue agent can log into the UCM user portal with his extension number and assigned user password To access the Switchboard click on Value added Features in the side menu and click on Call Queue However a queue agent c...

Page 316: ...eb GUI Call Features Pickup Groups Click on to create a new pickup group Click on to edit the pickup group Click on to delete the pickup group Select extensions from the list on the left side to the right side Figure 200 Edit Pickup Group Configure Pickup Feature Code When picking up the call for the pickup group member the user only needs to dial the pickup feature code It is not necessary to add...

Page 317: ...P a g e 316 UCM6510 IP PBX User Manual Version 1 0 20 31 The default pickup feature code is 8 as shown on the following screenshot Figure 201 Edit Pickup Feature Code ...

Page 318: ...old playlist Click on Record to record the Music On Hold Click on to start uploading Users can upload Single files with 8KHz Mono Music file or Music on hold files in a compressed package with tar tar gz and tgz as the suffix The file name can only be letters digits or special characters _ the size for the uploaded file should be less than 30M the compressed file will be applied to the entire MoH ...

Page 319: ...mpted window select the extension to playback and click Figure 203 Play Custom Prompt 3 The selected extension will ring 4 Answer the call to listen to the music playback Users could also record their own Music on hold to override an existing custom prompt this can be done by following those steps 1 Click on 2 A prompt of confirmation will pop up as shown below Figure 204 Information Prompt 3 Clic...

Page 320: ...you can listen to the new recorded file Note In case the users have deleted the system MOH files there are two ways to recover 1 Users could download the MOH file from this link http downloads asterisk org pub telephony sounds releases asterisk moh opsound wav 2 03 tar gz After downloading unzip the pack and upload the music files to the UCM6510 2 Factory reset could also recover the MOH file on t...

Page 321: ...he configured Email address Fax T 38 settings can be accessed via Web GUI Call Features Fax T 38 Configure Fax T 38 Click on Create New Fax Extension In the popped up window fill the extension name and Email address to send the received Fax to Click on Fax Settings to configure the Fax parameters Click on to edit the Fax extension Click on to delete the Fax extension Figure 206 Fax Settings ...

Page 322: ...dds fax header into the fax file Default Email Address Configure the Email address to send the received Fax to if user s Email address cannot be found Note The extension s Email address or the Fax s default Email address needs to be configured in order to receive Fax from Email If neither of them is configured Fax will not be received from Email Template Variables Fill in the Subject and Message c...

Page 323: ...STN line to the UCM6510 FXO port 3 Go to Web GUI Extension Trunk page 4 Create or edit the analog trunk for Fax as below Fax Detection Make sure Fax Detection option is set to No Figure 207 Configure Analog Trunk without Fax Detection 5 Go to UCM6510 Web GUI Extension Trunk Extensions page 6 Create or edit the extension for FXS port Analog Station Select FXS port to be assigned to the extension By...

Page 324: ...e Extension For Fax Machine Figure 209 Configure Extension for Fax Machine Analog Settings 7 Go to Web GUI Extension Trunk Inbound Routes page 8 Create an inbound route to use the Fax analog trunk Select the created extension for Fax machine in step 4 as the default destination ...

Page 325: ...he Fax machine Example Configuration for Fax To Email The following instructions describe a sample configuration on how to use Fax to Email feature on the UCM6510 1 Connect PSTN line to the UCM6510 FXO port 2 Go to UCM6510 Web GUI Internal Options Fax T 38 page Create a new Fax extension Figure 211 Create Fax Extension 3 Go to UCM6510 Web GUI Extension Trunk Analog Trunks page Create a new analog ...

Page 326: ... Fax Sending The UCM6510 supports sending Fax via Web GUI access This feature can be found on Web GUI Value added Features Fax Sending page In order to send fax pre setup for analog trunk and outbound route is required Note Only A3 A4 and B4 paper sizes are supported for the Fax Sending After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the...

Page 327: ...P a g e 326 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 213 Fax Sending in Web GUI ...

Page 328: ...X to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed The configuration and instructions on how to use busy camp on call completion feature can be found in the following guide http www grandstream com sites default files Resources ucm6xxx_busy_camp_on_guide pdf ...

Page 329: ...sion Features and click on the Presence Status dropdown list User Portal Navigate to Basic Information Extensions Features and click on the Presence Status dropdown list Figure 214 SIP Presence Configuration Select which status to set from the presence status selection drop list The following options are available Table 97 SIP Presence Status Available The contact is online and can participate in ...

Page 330: ... set presence status by dialing the feature code from their phones 48 by default The prompt will ask users what presence status they want to set The feature code can be enabled customized from the Web GUI Call Features Feature Codes Figure 215 SIP Presence Feature Code When a user does change his her SIP presence status by making a call using presence feature code the UCM will create a correspondi...

Page 331: ...P a g e 330 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 216 Presence Status CDR ...

Page 332: ...low Me option can be found under extension settings page Web GUI Extension Trunk Extensions To configure follow me 1 Choose the extension and click on 2 Go to the Follow me tab to add destination numbers and enable the feature Figure 217 Edit Follow Me 3 Click on Add Follow Me Number to add local extensions or external numbers to be called after ringing the extension selected in the first step 4 O...

Page 333: ...stablished once after the user answers it Enable Destination If enabled the call will be routed to the default destination if no one in the Follow Me answers the call Default Destination Configure the destination if no one in the Follow Me answers the call available options are Extension Voicemail Queues Ring Group Voicemail Group IVR External Number Follow Me Numbers The added numbers are listed ...

Page 334: ...k the incoming status message before starting the Follow Me steps Record the Caller s Name If enabled the PBX will record the caller s name from the phone so it can be announced to the callee in each step Playback Unreachable Status Message If enabled the PBX will playback the unreachable status message to the caller if the callee cannot be reached ...

Page 335: ...on the UCM6510 To enable Speed Dial on the UCM6510 Web GUI go to page Web GUI Call Features Speed Dial User should first click on Create a speed dial extension and assign a destination to it Supported destinations are Extension Conference Room Video Conference Room Voicemail Voicemail Group IVR Ring Group Queue Paging Intercom Group Fax DISA Dial by Name Announcement and External Number Figure 218...

Page 336: ...g his cell phone pay phone regular PSTN and etc and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension The UCM6510 supports DISA to be used in IVR or inbound route Before using it create new DISA under Web GUI Call Features DISA Click on Create New DISA to add a new DISA Click on to edit the DISA configuration Click on to delete the DISA Figure 220 Create ...

Page 337: ... up if the user dials an incomplete or invalid number The default setting is 10 seconds Digit Timeout Configure the maximum amount of time permitted between digits when the user is typing the extension The default setting is 5 seconds Allow Hangup If enabled during an active call users can enter the UCM6510 Hangup feature code 0 by default to disconnect the call or hang up directly A new dial tone...

Page 338: ...p www grandstream com sites default files Resources UCM_Emergency_Calls_Guide pdf In addition Emergency calls can be automatically recorded by toggling on the new Auto Record and recordings can be viewed in the new Emergency Recordings tab on the same page Additionally users can have these recordings be sent to the configured email address es Email alerts are also supported after enabling the noti...

Page 339: ...cy Level Select the emergency level of the number Level 3 means the most urgent Disable Hunt on Busy If this option is not enabled when the lines of trunks which the coming emergency call routes by are completely occupied the line grabbing function will automatically cut off a line from all busy lines so that the coming emergency call can seize it for dialing out This option is not enabled by defa...

Page 340: ...ame amount of numbers as the emergency number length itself Prepend Specify the digits to be prepended before the call is placed via the trunk Those digits will be prepended after the dialing number is stripped Auto Record If enabled the calls using this extension or trunk will be automatically recorded The Recordings can be viewed in the new Emergency Recordings tab on the same page Send Recordin...

Page 341: ... 7 The user answers the call 8 The call will be sent to DISA or IVR which directs the user to dial the destination number 9 The user will be connected to the destination number In this way the calls are placed and connected through trunks on the UCM6510 instead of to the mobile phone directly Therefore the user will not be charged on mobile phone services for long distance or international calls T...

Page 342: ...its will be used to match the outbound route is the connection character which will be ignored Delay Before Callback Configure the number of seconds to be delayed before calling back the user Destination Configure the destination which the callback will direct the caller to Two destinations are available IVR DISA The caller can then enter the desired number to dial out via UCM6510 ...

Page 343: ...supports Call Park mode which is normally used to park the call by configuring the MPK number as call park feature code e g 700 Users could also use Call Park mode to monitor and pick up the call on this parking lot by configuring the MPK number as parking lot number e g 701 Event List Besides BLF users can also configure the phones to monitor event list By using event list local extensions on the...

Page 344: ...e the same as the extension name on the UCM6510 The valid characters are letters digits _ and Local Extensions Select the available extensions listed on the local UCM6510 to be monitored in the event list Remote Extensions If LDAP sync is enabled between the UCM6510 and the peer UCM6510 the remote extensions will be listed under Available Extensions If not manually enter the remote extensions unde...

Page 345: ...atus of total extension and subscribers for each event list Users can also select the event URI to check the monitored extension s status and the subscribers details Notes To configure LDAP sync please go to UCM6510 Web GUI Extension Trunk VoIP Trunk You will see Sync LDAP Enable option Once enabled please configure password information for the remote peer UCM6510 to connect to the local UCM6510 A...

Page 346: ...ame or last name After dialing in the PBX IVR Auto Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory This feature allows customers clients to use the guided automatic system to contact the enterprise employees without having to know the extension number which brings convenience and improves business image for the enterprise Dial By Name Configurat...

Page 347: ...ame configured under Web GUI Extension Trunk Extensions in order to be searchable in Dial By Name directory through IVR By specifying the extensions here the administrators can make sure unscreened calls will not reach the company employee if he she does not want to receive them directly 5 Prompt Wait Time Configure Prompt Wait Time for Dial By Name feature During Dial By Name call the caller will...

Page 348: ...he desired party to call By Menu After the caller enters the digits the IVR will announce 8 matching results The caller can press number 1 to 8 to select and call or press 9 for results in next page The Dial By Name group can be used as the destination for inbound route and key pressing event for IVR The group name defined here will show up in the destination list when configuring IVR and inbound ...

Page 349: ...omize set new username prompt for an extension Upload Username Prompt File from Web GUI 4 First Users should have a pre recorded file respecting the following format PCM encoded 16 bits 8000Hz mono In GSM or WAV format File size under 5M Filename must be set as the extension number For example the recorded file name 1000 wav will be used for extension 1000 5 Go under web GUI PBX Settings Voice Pro...

Page 350: ...tion using the button Record Username via Voicemail Menu Users can also record their username via the voicemail menu Dial 97 or 98 to access the voicemail menu If 98 is dialed enter the desired extension and voicemail password Upon entering the extension s voicemail system dial 0 to enter the recordings menu Press 3 to start recording the username ...

Page 351: ...call s as well as barge in active call s in real time manner Active Calls Status To view the status of active calls navigate to Web GUI System Status Active Calls The following figure shows extension 1000 is calling 1001 1001 is ringing Figure 228 Status PBX Status Active Calls Ringing The following figure shows the call between 1002 and 1003 is established Figure 229 Status PBX Status Active Call...

Page 352: ...ure 230 Call Connection less than half hour The yellow color of the active call means the connection of call time is greater than half an hour but less than one hour It means this call is a bit long Figure 231 Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour It means this call could be abnormal ...

Page 353: ... active call click on icon in the active call dialog Users can also click on to hang up all active calls shown on the Active Calls page Call Monitor During an active call click on icon and the Monitor dialog will pop up Figure 233 Configure to Monitor an Active Call In the Monitor dialog configure the following to monitor an active call ...

Page 354: ...he other party in the active call This can be usually used to supervise calls Barge In Barge mode the extension monitoring the call can talk to both parties in the active call The call will be established similar to three way conference Enable or disable Require Confirmation option If enabled the confirmation of the invited monitor s extension is required before the active call can be monitored Th...

Page 355: ...aller and callee Attended Transfer Default code 2 Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to complete the attended transfer In case of the called party does not answer users could press 0 to cancel the call and retrieve the first call leg Options Disable Allow...

Page 356: ...ng the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Feature Code Digits Timeout Set the maximum interval ms between digits for feature code activation DND Call...

Page 357: ... and follow the voice prompt to set the remote extension number where you want to enable Call Forward No Answer and the target destination Remote Call Forward No Answer Disable Default Code 661 Enter the code and follow the voice prompt to set the remote extension number where you want to disable the Call Forward No Answer Remote Call Forward Unconditional Enable Default Code 67 Enter the code and...

Page 358: ...kup on Ringing Default Code To pick up a call for any extension xxxx enter the code followed by the extension number xxxx Pickup In call Default Code 45 Disabled by default If Pickup In call feature is enabled only the extensions added in Allowed to seamless transfer in the extension s Seamless Transfer Privilege Control List can pick up the call Pickup Extension Default Code 8 This code is for th...

Page 359: ...y needs to be checked This is the feature code to speak to one side of the call for example whisper to employees to help them handle a call Only one side will be able to hear from the monitor s extension Barge Spy Default Code 56 Enable Spy needs to be checked This is the feature code to join in on the call to assist both parties Wakeup Service Default Code 36 Dial this code to access UCM wakeup s...

Page 360: ...ble disable specific feature code by one click As shown below Figure 234 Enable Disable Feature codes Parking Lot User can create parking lots and their related slots under Web GUI Call Features Parking Lot In the Parking Lot page users can create lots of their own This allows different groups within an organization to have their own parking lots instead of sharing one large parking lot with other...

Page 361: ...nd transfer and then enter this code to park the call Parking Lot Name Set a name to the parking lot Parked Slots Default Extension 701 720 These are the extensions where the calls will be parked i e parking lots that the parked calls can be retrieved Use Parklot as Extension If checked the parking lot number can be used as extension The user can transfer the call to the parking lot number to park...

Page 362: ...eout If enabled the call will be routed to the configured destination upon timeout Otherwise the call will be routed back to the original caller Timeout Destination This option appears once Forward to Destination on Timeout is enabled Upon park timeout the call will be routed to the configured destination Call Park The UCM6510 provides call park and call pickup features via feature code Park a Cal...

Page 363: ...y recorded when there is established call with the extension or trunk Otherwise please follow the instructions below to manually record the call 1 Make sure the feature code for Start Stop Call Recording is configured and enabled 2 After establishing the call enter the Start Stop Call Recording feature code by default 3 followed by or SEND to start recording 3 To stop the recording enter the Start...

Page 364: ...Enable Spy allows any user to listen to any call by dialing feature codes This may result in the leakage of user privacy Please be aware of the associated potential security risk when enabling this feature Shared Call Appearance SCA Shared Call Appearance SCA functionality has been added to the UCM With SCA users can assign multiple devices to one extension configure endpoints to monitor that exte...

Page 365: ... enabling the option navigate to Call Features SCA The newly enabled SCA extension will be listed Click the button under the Options column to add a number that will share the main extension s call appearance which will be called private numbers Figure 240 SCA Number Configuration 3 Configure the private number as desired ...

Page 366: ... will be the same as the main extension s Once registration is complete SCA is now configured Figure 242 SCA Options SCA has various options to change its behavior Allow Call Retrieve from Another Location Allows users to retrieve held calls using any device associated with the SCA extension Alert All Appearances for Group Paging Calls Alerts all devices associated with the SCA extension Multiple ...

Page 367: ...he private number for the SCA Related Shared Line Display the related shared line Enable This Number Enables disables the private number Allow Origination from This Number Enabling this option will allow calling from this private number By default it is enabled Allow Termination to This Number Enabling this option will allows calls to this private number By default it is enabled The following tabl...

Page 368: ...ement The Announcement feature not to be confused with Announcement Paging and Announcement Center is a feature that allows users to set an unskippable audio file to play to callers before routing them to a configured destination Announcements can be configured as a destination in the Inbound Routes or in IVR To configure the Announcement users need to follow below steps 1 Navigate on the web GUI ...

Page 369: ...3 wav ulaw alaw gsm suffix The file size must be less than 5MB If uploading a compressed file the file must have tar tgz tar gz suffix the file name must contain only letters numbers or special characters _ The file size must be less than 30MB Filename cannot exceed 100 characters Default Destination Select the destination where to send the call after playing the announcement The available default...

Page 370: ...P a g e 369 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 244 Announcement Press to edit the announcement Press to delete the announcement ...

Page 371: ...nds to ring an extension before the call goes to the user s voicemail box The default setting is 60 Note This is the global value used for each extension if Ring Timeout field is left empty on the extension configuration page Call Duration Limit Configure the maximum duration of call blocking Record Prompt If enabled users will hear voice prompt before recording is started or stopped For example b...

Page 372: ...digits Repetitive digits pattern such as 0000 1111 1234 2345 and etc or common digits pattern such as 111222 321321 and etc are not allowed to be configured as password 2 Password for extension registration Web GUI admin login LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following with a minimum length of 4 characters Numeric digits Lowercase alphab...

Page 373: ...ed via phone s LCD Auto Provision Extensions 5000 6299 This sets the range for Zero Config Extension Segment which is the extensions can be assigned on the UCM6510 to provision the end device Conference Extensions 6300 6399 Ring Group Extensions 6400 6499 Queue Extensions 6500 6599 Voicemail Group Extensions 6600 6699 IVR Extensions 7000 7100 Dial By Name Extensions 7101 7199 Fax Extensions 7200 8...

Page 374: ...Call Failure Tone Moreover users also have the possibility to customize the prompt for typical call failure reasons like no permission to allow outbound calls busy lines incorrect number dialed Etc To customize these prompts user could record and upload their own files under PBX Settings Voice Prompt Custom Prompts then select each one for specific call failure case under PBX Settings Prompt Tone ...

Page 375: ... Configure the maximum time in ms to buffer for Adaptive jitter buffer implementation or used as the jitter buffer size for Fixed jitter buffer implementation The default setting is 200 Implementation Configure the jitter buffer implementation on the sending side of a SIP channel The default setting is Fixed Fixed The size is always equal to the value of Max Jitter Buffer Adaptive The size is adju...

Page 376: ...r account name TURN Server Password Configure turn server account password STUN Server Configure STUN server address STUN protocol is a Client Server is also a Request Response protocol where it is used to check the connectivity between the two terminals such as maintaining NAT binding entries keep alive agreement The default STUN Server is stun ipvideotalk com Valid format hostname IP address por...

Page 377: ...acking up restoring system backups to a NAS server The following options are available Table 113 NAS Settings Enable Toggles the NAS recording functionality Host Configure the Domain or IP address of the NAS server Note Currently only IP addresses are supported in the Host IP field Share Name Specify the name of the shared folder Username Specify the account username to access the NAS server Passw...

Page 378: ...DSI phone compatibility The default setting is No Music On Hold Interpret Specify which Music On Hold playlist this channel would like to listen to when being put on hold This music playlist is only effective if this channel has no music playlist configured and the bridged channel putting the call on hold has no Music On Hold Suggest setting Music On Hold Suggest Specify which Music On Hold playli...

Page 379: ... accepted if the requested format is available Type of Service Configure ToS bit for preferred IP routing IAX Trunk Options Trunk Frequency Configure the frequency of trunk frames in milliseconds The default setting is 20 Trunk Time Stamps If enabled time stamps will be attached to trunk frames The default setting is No IAX Settings Security Table 116 IAX Settings Static Defense Call Token Optiona...

Page 380: ...l addresses Allow Transfer If set to No all transfers initiated by the endpoint in the UCM6510 will be disabled unless enabled in peers or users The default setting is Yes MWI From When sending MWI NOTIFY requests this value will be used in the From header as the name field If no From User is configured the user field of the URI in the From header will be filled with this value Enable Diversion He...

Page 381: ...lity of an attacker to scan for valid SIP usernames The default setting is No SDP Attribute Passthrough Enable Attribute Passthrough If enabled and UCM receives a call that contains unknown FEC FECC FBCP attributes they will be passed through the UCM unmodified Early Media Enable Use Final SDP If enabled call negotiation will use final response SDP Blind Transfer Allow callback when blind transfer...

Page 382: ... Configure the minimum session refresh interval in seconds The default setting is 90 SIP Settings TCP and TLS Note The configuration in this section requires system reboot to take effect Table 120 SIP Settings TCP and TLS TCP Enable Configure to allow incoming TCP connections with the UCM6510 The default setting is No TCP Bind Address Configure the IP address for TCP server to bind to 0 0 0 0 mean...

Page 383: ... be named with the CA subject name hash value It contains CA s Certificate Authority public key which is used to verify the accessed servers Note The size of the uploaded CA certificate file must be under 2MB TLS CA List Display a list of files under the CA Cert directory SIP Settings NAT Table 121 SIP Settings NAT External Host Configure a static IP address and port optional used in outbound SIP ...

Page 384: ... RFC4733 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC4733 will be used if offered Otherwise Inband will be used The default setting is RFC4733 RTP Timeout During an active call if there is no RTP activity before the configured timeout the call will be terminated The default setting is no timeout Note This...

Page 385: ...with 183 then send in band ringing Never Whenever ringing occurs the UCM6510 will send 180 Ringing as long as 200OK has not been set yet Inband ringing will not be generated even the end point device is not working properly Server User Agent Configure the user agent string for the UCM6510 Send Compact SIP Headers If enabled compact SIP headers will be sent The default setting is No Transparent Cal...

Page 386: ...it has not been enabled yet Figure 248 GDMS Developer Mode Button After clicking on it the API ID and Secret Key will be displayed Note down these credentials On the UCM navigate to System Settings GDMS Settings Check the Enable option if it has not been toggled on Enter your GDMS account credentials and the API developer credentials For the Account field enter either your account username or emai...

Page 387: ...word for GDMS authentication API ID API ID from GDMS account Refer to Figure 249 GDMS API Credentials Secret Key API secret key from GDMS account Refer to Figure 249 GDMS API Credentials Connection Status Provides the connection status once authenticated Organization Name of the organization in GDMS that the UCM SIP server and its extensions will be under Authenticate Sends the authentication requ...

Page 388: ...e the UCM and its extensions on GDMS which will have an orange label with the words UCM Any future creation deletion or modification of SIP accounts will automatically be synchronized to GDMS Figure 251 UCM on GDMS Figure 252 UCM SIP Extensions on GDMS Any future creation modification and deletion of the UCM s SIP extensions will automatically be synchronized to GDMS Note UCM extensions names curr...

Page 389: ...TTPS API interface to query edit PBX settings and implement multiple call functions on another server connected to it via API PBX will actively send system reports and call reports to this other server Additionally legacy CDR API REC API and PMS API are supported The table below lists configuration parameters for HTTPS API Table 123 API Configuration Parameters HTTPS API Settings New Enable Enable...

Page 390: ...undRoute pauseUnpauseQueueAgent Queueapi listDigitalTrunk listAnalogTrunk getAnalogTrunk deleteAnalogTrunk updateAnalogTrunk addAnalogTrunk addSLATrunk updateSLATrunk addDigitalTrunk updateDigitalTrunk deletedigitalTrunk getDigitalTrunk For more details please refer to online how to guide available in our website HTTPS API Old Table 125 API Configuration Parameters Old HTTPS API Settings Old Basic...

Page 391: ...must be under 2MB This is the certificate file pem format only for TLS connection This file will be renamed as certificate pem automatically It contains private key for the client and signed certificate for the server API Module CDR API Enable disable CDR API module REC API Enable disable REC API module PMS API Enable disable PMS API module For more details on CDR API Access to Call Detail Records...

Page 392: ...se either TCP protocol or HTTP HTTPS protocol Format Choose either XML or JSON for CDR format Username Enter the Username for authentication Password Enter the Password for authentication For more details refer to online how to guide available at http www grandstream com sites default files Resources CDR_Real time_Output_Feature_Guide pdf ...

Page 393: ...requests from the GS Affinity application This will allow the UCM to interact with modify and execute requests by the application such as setting call forwarding and DND Users can change the listening port under the menu page Web GUI Value added Features CTI Server as shown on below screenshot Figure 253 CTI Server Listening port More information about GS affinity and CTI Support on Grandstream pr...

Page 394: ...or details on how to use AMI on UCM6510 please refer to the following AMI guide http www grandstream com sites default files Resources UCM_series_AMI_guide pdf Warning Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access It is crucial to understand that AMI access can allow AMI user to or...

Page 395: ...tacts leads and accounts in the CRM from calls made through the UCM Note Starting firmware 1 0 17 16 emergency calls will not be logged into CRM servers SugarCRM Configuration page of the SugarCRM can be accessed via admin login on the UCM Web GUI Value added Features CRM Figure 254 SugarCRM Basic Settings 1 Select SugarCRM from the CRM System Dropdown in order to use SugarCRM Table 127 SugarCRM S...

Page 396: ... and 3 Logout from admin access 4 Login to the UCM as user and navigate under User Portal Value added Feature CRM User Settings Click on Enable CRM and enter the username password associated with the CRM account then click on and The status will change from Logged Out to Logged In User can start then using SugarCRM features Figure 255 CRM User Settings vTigerCRM Configuration page of the vTigerCRM...

Page 397: ...API Salesforce or ACT CRM CRM Server Address Enter the IP address URL of the CRM server Add Unknown Number Add the new number to this module if it cannot be found in the selected module Contact Lookups Select from the Available list of lookups and press to select where the UCM can perform the lookups on the CRM tables Leads Organizations and Contacts Once settings on admin access are configured 2 ...

Page 398: ... CRM account then click on and The status will change from Logged Out to Logged In User can start then using SugarCRM features Figure 257 CRM User Settings ZohoCRM Configuration page of the ZohoCRM v1 and ZohoCRM v2 can be both accessed via admin login on the UCM Web GUI Value added Features CRM Figure 258 ZohoCRM Basic Settings ...

Page 399: ... zohoapis com https www zohoapis com cn https www zohoapis eu Add Unknown Number Add the new number to this module if it cannot be found in the selected module Contact Lookups Select from the Available list of lookups and press to select where the UCM can perform the lookups on the CRM tables Leads Accounts and Contacts Once settings on admin access are configured 2 Click on and 3 Logout from admi...

Page 400: ...dmin login on the UCM Web GUI Value added Features CRM Figure 260 Salesforce Basic Settings 1 Select Salesforce from the CRM System Dropdown in order to use Salesforce CRM Table 130 Salesforce Settings CRM System Select a CRM system from the dropdown menu four CRM systems are available SugarCRM vTigerCRM ZohoCRM legacy v1 API ZohoCRM v2 API Salesforce or ACT CRM ...

Page 401: ...cess 4 Login to the UCM as user and navigate under User Portal Value added Feature CRM User Settings Click on Enable CRM and enter the username password and Security Token associated with the CRM account then click on and The status will change from Logged Out to Logged In User can start then using Salesforce CRM features Figure 261 Salesforce User Settings ACT CRM Configuration page of the ACT CR...

Page 402: ...ck Enable CRM option and enter the username and password which will be the ACT CRM account s API Key and Developer Key respectively To obtain these please refer to the ACT CRM API developer s guide here https mycloud act com act Help Figure 263 Enabling CRM on the User Portal Note For more information on the ACT CRM integration please refer to the ACT CRM documentation on our website ...

Page 403: ... UCM supports the following features based on each solution Table 131 PMS Supported Features Feature Mitel HMobile HSC PMS API Check In Check out Wake up Call Name Change Update Set Credit Set Station Restriction Room Status Room Move Do Not Disturb Mini Bar MSG MWI Unconditional Call Forward HMobile PMS Connector In this mode the system can be divided into three parts PMS Property Management Syst...

Page 404: ...SC PMS In this mode the system can be divided into two parts PMS Property Management System PBX Grandstream UCM6XXX series have integrated HSC PMS providing following features Changing Display Name Set Station Restriction Call forwarding DND Name Change MWI The following figure illustrates the communication flow between the PBX Grandstream UCM6xxx Series and PMS software HSC The communication betw...

Page 405: ... have integrated Mitel PMS providing following hospitality features Check in Check out set Room Status Wake up call and more The following figure illustrates the communication flow between the PBX Grandstream UCM6xxx Series and PMS software Mitel The communication between both parties is direct with no middleware Figure 266 UCM Mitel PMS interaction HSC PMS Software Grandstream UCM Mitel PMS Softw...

Page 406: ...at current supported PMS integrations cannot To use this users must first enable and configure the HTTPS API settings On the Old HTTPS API settings permitted IP addresses must be configured Otherwise the API will be inaccessible Make sure to check Enable PMS API Figure 267 Enable PMSAPI On the New HTTPS API users only need to enable the HTTPS API which has PMS API functionality built in For more d...

Page 407: ...Module only If UCM Port Enter the Port used by the PMS system Default is 8081 Username Enter the Username to connect to the PMS system If using Hmobile or HSC PMS Module only Password Enter the password to connect to the PMS system If using Hmobile or HSC PMS Module only Site Enter the site to connect to the PMS system If using Hmobile PMS Module only Back Up Voicemail Recordings If enabled this o...

Page 408: ...m Status User can create Rooms by clicking on the following Figure will be displayed then Figure 268 Create New Room Click Save to create the new room the fields above can be configured from the PMS platform once set the following screen will be shown Figure 269 Room Status ...

Page 409: ...vice To create a New Wake up service user can click on The following window will pop up Figure 271 Create New Wake Up Service Table 133 PMS Wake up Service Field Description Room Number Select the room to create the wakeup service for Time Set the time of the wakeup call Action Status Status of the call Programmed the call is scheduled for the time set Cancelled the call is canceled ...

Page 410: ... the call is made on the time specified the following figure show the status of the wakeup call Figure 272 Wakeup Call executed This call has been executed and answered that why we can see the Answered status Mini Bar In order to create a new mini bar click on under UCM webGUI Value added Features PMS Mini Bar the following window will pop up Figure 273 Create New Mini Bar Table 134 Create New Min...

Page 411: ...nuous Multi Goods Billing If enabled please separate the goods codes by In order to create a new maid click on under UCM webGUI Value added Features PMS Mini Bar the following window will popup Figure 274 Create New Maid Table 135 Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar Secret Enter the password associated with the maid In order to create a new consu...

Page 412: ...P a g e 411 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 275 Create New Consumer Goods Code Enter the Goods Code Name Enter the Name of the Goods The Minibar page displays as Figure 276 Mini Bar ...

Page 413: ... Using admin portal Using user portal Using feature code Wakeup Service using Admin Login 1 Log in to the UCM as admin 2 Wakeup service can be found under Web GUI Value added Features Wakeup Service click on to create a new wakeup service The following window will popup Figure 277 Create New Wakeup Service Admin Login 3 Fill out the required fields and select the members to add to the wakeup group...

Page 414: ... Time Select the time when to send the wakeup call Members Select the extensions to send the wakeup call to 4 Click and to apply the changes A wakeup service entry is created The UCM will send a wakeup call to every extension in the member list at the scheduled date and time Note The wakeup service has the following limitation on how many members can be added depending on UCM model Table 137 Max W...

Page 415: ...ce using Feature Code Log into the UCM admin portal Enable Wakeup Service from the WebGUI under the Call Features Feature Codes Feature Codes page Figure 279 Wakeup Service Feature Code Click and to apply the changes Dial the Wakeup Service feature code 36 by default to access to the UCM wakeup service Users have the choice to set a wakeup service for tomorrow or specify another day when adding a ...

Page 416: ...nts Center Code Enter a code number to associate the audio prompt with This code will be used in combination with the Group Number Example If the code is 55 and the group number is 666 dialing 66555 will send the prompt associated with code 55 to all the members of Group 666 Note The combined number must not conflict with any existing extension on the UCM Custom Prompt Configures the custom prompt...

Page 417: ...tension or conference number and cannot exceed 64 characters Announcements Center feature can be found under Web GUI Value added Features Announcements Center The following example demonstrates the usage of this feature 1 Click to create new group 2 Configure a name and number for the group 3 Select the extensions that will be in the group Figure 281 Announcements Center Group Configuration Here G...

Page 418: ...Announcements Center Code Configuration Code and Group number are used together to direct specified message to the target group All extensions in the group will received the message For example in this example we can send code 55 to group 666 Sending 55 code 666 group number will send an announcement with the associated audio prompt to all the members of Group Test Figure 283 Announcements Center ...

Page 419: ...nitoring Barging Realtime Monitoring Transferring Realtime Monitoring End calls Generating Performance Report Quick and Agent today API Configuration Parameters Configuration page of the QueueMetrics can be accessed via admin login on the UCM Web GUI Value added Features QueueMetrics To Integrate QueueMetrics with the UCM please follow the steps below 1 Enable the option QueueMetrics Integration 2...

Page 420: ...ation QueueMetrics URL Configure the URL for QueueMetrics Integration Username Configure the username for QueueMetrics authentication Account Code Configure the password for QueueMetrics authentication Partition Configure Data storage partition identifier For more details please refer to online guide http www grandstream com sites default files Resources QueueMetrics_integration pdf ...

Page 421: ...X Status The UCM Dashboard page under System Status Dashboard provides a real time overview of the system s trunks extensions queues conference rooms interface status digital channels and parking lots Figure 285 Status PBX Status Trunks Users can the status of all configured trunks ...

Page 422: ...both of the devices are configured as CPE or NET SIP Peer trunk status Unreachable The hostname cannot be reached Unmonitored This requires Keep alive to be enabled for the trunk not the QUALIFY feature Reachable The hostname can be reached SIP Register trunk status Registered Unrecognized Trunk Trunks Display trunk name Type Display trunk Type Analog E1 T1 J1 SIP IAX Username Display username for...

Page 423: ...mber including feature code The color indicator has the following definitions Green Free Blue Ringing Yellow In Use Grey Unavailable Presence Status Display the presence status of the extension Extension Display the extension number Name First name and last name of the extension IP and Port Display the IP and port number of the registered device Email Display Email Notification status for the exte...

Page 424: ...N WAN LAN PoE Heartbeat Power 1 Power 2 Digital FXS and FXO ports Table 143 Interface Status Indicators FXO Disconnected Connected but not configured Connected and idle Connected and in use FXS Connected but not configured Connected and idle Connected and in use SD Card SD Card plugged in SD Card unplugged USB USB plugged in USB unplugged LAN PoE PoE is used ...

Page 425: ... wiring problem loss of connectivity or a framing line coding mismatch with the remote switch YELLOW alarm connected but the link is working only one way This means that the remote switch is not able to maintain sync with you or is not receiving your transmission The following example scenarios could trigger YELLOW alarm 1 The T1 port is connected with J1 connection 2 Incorrect cable is used 3 Whe...

Page 426: ... Web GUI System Status System Information General users could check the hardware and software information for the UCM6510 Please see details in the following table Table 144 System Status General System Status System Information General Model Product model Part Number Product part number System Time Current system time The current system time is also available on the upper right of each web page U...

Page 427: ...efault gateway address Subnet Mask Subnet mask address DNS Server DNS Server address Speed Network Port Speed Duplex mode Shows the Duplex Mode Full Half Duplex Storage Usage Users could access the storage usage information from Web GUI System Status Dashboard Space Usage It shows the available and used space for Space Usage and Inode Usage Space Usage includes Configuration partition This partiti...

Page 428: ...rs Figure 288 System Status Storage Usage Resource Usage When configuring and managing the UCM6510 users could access resource usage information to estimate the current usage and allocate the resources accordingly Under Web GUI System Status Dashboard Resource Usage the current CPU usage and Memory usage are shown in the pie chart Figure 289 System Status Resource Usage ...

Page 429: ...enerated if abnormalities occur Table 146 Alert Events Action index Alert Events 1 Disk Usage 2 Modify Super Admin Password 3 Memory Usage 4 System Reboot 5 System Update 6 System Crash 7 Register SIP failed 8 Register SIP trunk failed 9 Restore Config 10 User login success 11 User login failed 12 SIP Internal Call Failure 13 SIP Outgoing Call through Trunk Failure 14 Fail2ban Blocking 15 SIP Lost...

Page 430: ... s to configure the cycle Alert Threshold If the detected value exceeds the threshold in percentage the UCM6510 system will send the alert 2 External Disk Usage Figure 291 System Events Alert Events Lists External Disk Usage Detect Cycle The UCM6510 will perform the External disk usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to config...

Page 431: ...pecified time Users can enter the number and then select second s minute s hour s day s to configure the cycle Click on the switch to turn on off the alert and Email notification for the event Users could also select the checkbox for each event and then click on button Alert On Alert Off Email Notification On Email Notification Off to control the alert and Email notification configuration Alert Lo...

Page 432: ...icking on Alert logs are playlistified into two types by the system 1 Generate Alert Generated when alert events happen for example alert logs for disk usage exceeding the alert threshold 2 Restore to Normal Generated when alert events being cleared for example logs for disk usage dropping back below the alert threshold User could filter out alert logs of Generate Alert or Restore to Normal by spe...

Page 433: ...nicate with the server HTTP or HTTPS Default one is HTTP HTTP Server The IP address or FQDN of the HTTP server HTTP Server Port HTTP HTTPS port Warning Template Customize the template used for system warnings Default one action ACTION mac MAC content WARNING_MSG Notification Template Customize the notification template to receive relevant alert information By default action ACTION cpu CPU_USED mem...

Page 434: ...time call duration and etc On the UCM6510 the CDR can be accessed under Web GUI CDR CDR Users could filter the call report by specifying the date range and criteria depending on how the users would like to include the logs to the report Click on Search button to display the generated report Important Note Starting from firmware 1 0 15 16 the UCM has CDR separation and it will display only CDR for ...

Page 435: ...rnal calls External calls are calls sent from one trunk to another trunk and are not sent to any internal extension Status Filter with the call status the available statuses are the following Answered No Answer Busy Failed Source Trunk Name Filter out calls originating from the selected trunks Destination Trunk Name Filter out calls that were sent to the selected trunks Action Type Filter calls ba...

Page 436: ...to filter End Time Specify the latest date and time of CDR to filter Caller Number Enter the caller number of the CDR to filter Patterns can be used to filter calls made from groups of similar numbers Caller Name Enter the caller name of the CDR to filter Callee Number Enter the callee number of the CDR to filter The call report will display as the following figure shows Figure 298 Call Report The...

Page 437: ...h Result s to export the filtered CDR to a CSV file Download All Records Click on Download All Records to export all the records to a CSV file Delete All Click on button to remove all the call report information Delete Search Result On the bottom of the page click on button to remove the filtered CDR entries Note When deleting CDR a prompt will now appear asking whether to delete all recording fil...

Page 438: ...o delete the recording file the call record entry will not be deleted Figure 299 Call Report Entry with Audio Recording File Automatic Download CDR Records Users can configure the UCM to periodically send the CDR to a configured email address Click on Automatic Download and configure the parameters in the dialog below Figure 300 Automatic Download Settings ...

Page 439: ...UCM6510 firmware 1 0 10 x transferred call will no longer be displayed as a separate call entry in CDR It will display within call record in the same entry CDR new features can be found under Web GUI CDR CDR Users can click on the icon to expand call details and view various legs of the call Figure 301 CDR Report Figure 302 Detailed CDR Information Downloaded CDR File The downloaded CDR csv file h...

Page 440: ...Sample Source Channel and Dest Channel 1 DAHDI means it is an analog call FXO or FXS For UCM6510 DAHDI 1 2 are FXO ports and DAHDI 3 4 are FXS ports Sample 2 Figure 305 Downloaded CDR File Sample Source Channel and Dest Channel 2 SIP means it is a SIP call There are three possible formats a PJSIP NUM XXXXXX where NUM is the local SIP extension number The last XXXXX is a random string and can be ig...

Page 441: ...e or run into an IVR ReadExten collect numbers from user It may occur when you input PIN codes or run into DISA CDR Export Customization Users can select the data they want to see in exported CDR reports by first clicking on the Filter button on the CDR page under CDR CDR and selecting the desired information in the Export File Data field Figure 306 CDR Export File data Statistics CDR Statistics i...

Page 442: ...following trunk types All SIP Calls PSTN Calls Call Type Select one or more in the following checkboxes Inbound calls Outbound calls Internal calls External calls All calls Time Range By month of the selected year By week of the selected year By day of the specified month for the year By hour of the specified date By range For example 2013 01 To 2013 03 ...

Page 443: ... to delete all recording files Click on Batch Download Recording Files in order to download the selected recording files Click on Download All Recording Files to download all recordings files Select either USB Disk or Local or NAS to show recording files stored on external or internal storage depending on selected storage space Select whether to show call recordings queue recordings or conference ...

Page 444: ...s and managing value added features like Fax Sending Call Queue Wakeup Service and CRM Users also can access their personal data files such as call recordings fax files and voicemail prompts The login credentials are configured by Super Admin The following figure shows the User Management Edit User page for extension 1000 Username for an extension account cannot be modified Please note that User P...

Page 445: ... Manual Version 1 0 20 31 Figure 310 User Portal Login Upon successfully logging in the following page will appear Note Regular users will be logged out automatically if an admin resets their extensions Figure 311 User Portal Layout ...

Page 446: ...set up Follow Me Value added Features On this section the user has access to manage and use all rich value added features which includes Fax Sending For Fax Sending configuration parameters please refer to the Fax Sending section Call Queue If user is a member of call queue they can check the queue s activity and for more information please refer to Queue Agent section Wakeup Service This section ...

Page 447: ... firmware as UCM A 5 Follow the installation instructions from the HA100 Quick Installation Guide to ensure that UCM A UCM B and the HA device are properly connected and turned on 6 Access UCM A s web portal navigate to System Settings HA enable High Available Enable and reboot the UCM UCM B should also reboot during this time 7 HA setup is now complete Method 2 Allow UCM A to synchronize its conf...

Page 448: ... to 9 File Backup Interval min Specifies the file backup interval period which synchronize the relevant files to standby UCM at any given time including records voice mail voice files etc Default setting is 30 min and valid range is from 30 to 720 Note Users can verify the HA status under the Web GUI System Settings HA HA Status and HA Log pages which display the relevant information about the HA ...

Page 449: ... and that UCM B is the slave create a full backup of UCM A 3 From UCM A s web portal upgrade UCM A to the desired firmware UCM B will also be upgrading during this time 4 Reboot the device when prompted UCM B will automatically reboot alongside UCM A 5 Upon booting back up UCM A and UCM B s LCD displays should show Master and Slave respectively 6 Data syncing may occur for 5 or more minutes If use...

Page 450: ...lly create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password All existing user accounts for Web GUI login will be displayed on User Management page as shown in the following figure Figure 312 User Management Page Display User Information When logged in as Super Admin click on to create a new account for Web GUI us...

Page 451: ...r Password Configures a password for this user which will be required in Web GUI login Letters digits and underscore are allowed Privilege This is the role of the Web GUI user Currently only Admin is supported when Super Admin creates a new user Department Enters the necessary information to keep a record for this user Fax Email Address First Name Last Name Home Number Phone Number Once created th...

Page 452: ...lete one or more users with Admin privilege Super Admin can edit and delete one or more users with Consumer privilege Super Admin can view operation logs generated by all users By default the user account admin is configured with Super Admin privilege and it is the only user with Super Admin privilege The Username and Privilege level cannot be changed or deleted Super Admin could change its own lo...

Page 453: ... Privilege Edit Admin Account and giving the account the Backup privilege Figure 315 Assign Backup permission to Admin users Consumer A user account for Web GUI login is created automatically by the system when a new extension is created The user could log in the Web GUI with the extension number and password to access user information extension configuration CDR of that extension personal data an...

Page 454: ...or privilege customization API Configuration Backup Callback Call Queue CDR Recording Files CDR Records CDR Statistics Conference Dial By Name DISA Emergency Calls Event List Extensions Outbound Routes Inbound Routes Fax T 38 Feature Codes IVR Paging Intercom Parking Lot Pickup Groups PMS Wakeup Service Ring Groups SCA Speed Dial System Status System Events Time Settings Video Conference ...

Page 455: ...rivilege System administrators can create custom privilege sets which can be assigned to created users Concurrent Multi User Login While UCM supports simultaneous user logins if different users are modifying the same option or doing the same operation the following error message may appear Figure 318 Multiple User Operation Error Prompt ...

Page 456: ...ew password and retype the new password to confirm Note If PBX Settings General Settings Enable Strong Password is toggled on the minimum password requirements are as follows Must contain at least one number Must contain at least one uppercase letter lower case letter OR special character 4 Configure Email Address for account recovery purpose 5 Click on Save User will be automatically logged out 6...

Page 457: ...r logs in the UCM6510 Web GUI the user will be automatically logged out after certain timeout or he she can be banned for a specific period if the login timeout is exceeded Those values can be specified under UCM6510 web GUI Maintenance Login Settings Login Security page The User Login Timeout value is in minute and the default setting is 10 minutes If the user does not make any operation on Web G...

Page 458: ...on the configured User ban period Default value is 5 User ban period specifies the amount of time in minutes that an IP address is banned from attempting to log into the UCM system A value of 0 indicates a permanent ban Default value is 5 Login Banned User List shows the list of IP addresses banned from the UCM Login Whitelist Users can create a list of IP addresses that will not be banned even if...

Page 459: ...licking on Date again will reverse the order Table 155 Operation Log Column Header Date The date and time when the operation is executed Username The username of the user who performed the operation IP Address The IP address from which the operation is made Results The result of the operation Page Operation The page where the operation is made For example login logout delete user create trunk and ...

Page 460: ...delete the filtered results or click on the button to delete all operation logs Note Deleting operation logs will generate an operation log entry detailing the action Upgrading The UCM6510 can be upgraded to a new firmware version remotely or locally This section describes how to upgrade your UCM6510 via network or local upload Upgrading via Network The UCM6510 can be upgraded via TFTP HTTP HTTPS ...

Page 461: ...e the server path for the firmware server Firmware File Prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6510 Firmware File Suffix If configured only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6510 HTTP HTTPS Username The username for the HTTP HTTPS server HTTP HTTPS Password The pa...

Page 462: ...ers could also upload the firmware to the UCM6510 directly via Web GUI Please follow the steps below to upload firmware locally 1 Download the latest UCM6510 firmware file from the following link and save it in your PC 2 http www grandstream com support firmware 3 Log in the Web GUI as administrator in the PC 4 Go to Web GUI Maintenance Upgrade upload the firmware file by clicking on Choose file t...

Page 463: ...ted characters No Local Firmware Servers Service providers should maintain their own firmware upgrade servers For users who do not have TFTP HTTP HTTPS server Some free windows version TFTP servers are available for download from http www solarwinds com products freetools free_tftp_server aspx http tftpd32 jounin net Please check our website at http www grandstream com support firmware for latest ...

Page 464: ...choose to download a free HTTP server from http httpd apache org or use Microsoft IIS web server Backup The UCM6510 configuration can be backed up locally or via network The backup file will be used to restore the configuration on UCM6510 when necessary Backup Restore To create backups navigate to Maintenance Backup Backup Restore and click on the Backup button to start the process Figure 328 Crea...

Page 465: ...m the UCM6510 internal storage or the external device Users can also upload UCM backups from their PC to the UCM by clicking on the Upload button Note Uploaded backup files can only be 10MB or lower in file size Figure 329 Backup Restore The option allows UCM to perform periodic backups to USB disks SD cards SFTP servers or NAS servers Users can configure the hour and frequency of the periodic bac...

Page 466: ...fax daily to an SFTP server via the Data Sync feature in the Maintenance Backup Data Sync page Special characters such as and periods are supported allowing users to use email addresses as SFTP account usernames and to specify destination directories on the SFTP server If a specified directory does not exist on the SFTP server the UCM will create it automatically ...

Page 467: ...r Address Enter the SFTP server address Destination Directory Specify the directory in SFTP server to keep the backup file Format xxx xxx xxx If this directory does not exist UCM will create this directory automatically Sync Time Enter 0 23 to specify the backup hour of the day Before saving the configuration users can click on the Test Connection button to verify connection status Clicking on the...

Page 468: ...t and select it from local PC to upload on the UCM6510 Once the uploading is done this backup file will be displayed in the list of previous configuration backups for restore purpose Click on to restore from the backup file Users can restore backup files located on SD cards USB disks or NAS servers Figure 332 Restore UCM6510 from Backup File Note The uploaded backup file must be a tar file with no...

Page 469: ...nd backup files will be erased All All files will be erased and all settings will be reset to factory settings Figure 333 Reset and Reboot Cleaner The UCM can be configured to delete files CDR voicemail and calls statistic reports on a regular basis This feature can be accessed from the Maintenance System Cleanup Reset Cleaner page ...

Page 470: ...P a g e 469 UCM6510 IP PBX User Manual Version 1 0 20 31 Figure 334 Cleaner ...

Page 471: ...tions Max Entries Set the maximum number of CDR entries to keep when Keep Last X Records is selected as Cleaning Conditions Default is 50000 Valid range 10000 100000 Keep Last X Days Enter the number of days of call log entries to keep when Keep Last X days is selected as Cleaning Conditions Default is 30 Valid range 1 100 Queue Statistics Report Cleaner Enable Cleaner Enable scheduled queue log c...

Page 472: ...st X Records If the max number of Conference Call Statistics Report has been reached Conference Call Statistics Report will be deleted starting with the oldest entry at the configured cleaning time Note The amount of records displayed on the page of call queue statistics is not one to one with the actual amount of records in the database Keep Last X Days Delete all entries older than X days Clean ...

Page 473: ...as been exceeded and perform cleaning of all files if it has Keep Last X Days Delete all files older than X days File Clean Interval Enter 1 30 to specify the day of the month to clean up the files File Clean Threshold Enter the internal storage disk usage threshold in percent Once this threshold is exceeded the file cleanup will proceed as scheduled Valid range is 0 99 Keep Last X Days Automatica...

Page 474: ...ing system firmware via the UCM s recovery mode To access recovery mode follow these steps 1 Disconnect the power cable from the UCM and keep the network cable connected 2 Press and hold the reset button located on the back of the UCM 3 Reconnect the power cable while holding the reset button 4 Keep holding until a click sound is heard Release the reset button 5 The UCM s LCD should now display Re...

Page 475: ...rsion 1 0 20 31 Figure 336 UCM6xxx Recovery Web Page Enter the super admin s login credentials and click on the Login button Figure 337 Recovery Mode From here the user can either upload a firmware file factory reset or just reboot the device ...

Page 476: ...torage Time Interval seconds Configures the period of time that must pass before writing the cached syslog to internal storage Setting the time interval too high may result in lost syslog data due to the low saving frequency pbx This module is related to general PBX functions chan_sip This module is related to SIP calls chan_dahdi This module is related to analog calls FXO FXS app_meetme This modu...

Page 477: ... in the SFTP server Please make sure the configuration of data synchronization works before Capture Filter Enter the filter to obtain the specific types of traffic such as host src dst net proto Save to External Storage Check this box to activate storage of the capture either on the USB or SD Card Start Click to start the trace Stop Click to stop the trace Download Click to download the trace if t...

Page 478: ...k on the Start button The ping process can be viewed from the Output Result window at the bottom of the page Figure 340 PING Traceroute Enter the hostname or IP address and click on the Start button The ping process can be viewed from the Output Result window at the bottom of the page Figure 341 Traceroute ...

Page 479: ...D detection for incoming calls from an analog trunk To capture analog record traces 1 Select FXO or FXS for Record Ports If the issue happens on FXO 1 select FXO port 1 to record the trace 2 Select Record Direction 3 Select Record File Mode to separate the record per direction or mix 4 Click on Start 5 Make a call via the analog port that has the issue 6 Once done click on Stop 7 Click on Download...

Page 480: ...utton 5 The trace will be available for analysis to download after output result shows Done Click on Download to download the captured packets Figure 343 A Key Dial up FXO Note To use Key dial up FXO troubleshooting the outbound route for the analog trunk must have permission set to Internal and must have the highest priority for the external number used for troubleshooting After capturing the tra...

Page 481: ...button to start capturing Figure 345 E M Immediate Record Trace Service Check Service Check will cause the UCM to periodically send SIP OPTIONS to the Asterisk server to check on functionality Check Cycle is the frequency in seconds at which to check the Asterisk server for issues Check Times is the maximum number of failed checks that can occur before the UCM is restart and a coredump file is gen...

Page 482: ... 346 Service Check Network Status Users can navigate to System Status Network Status to view the UCM s active network connections If users are experiencing connection issues to specific services they can view this page for troubleshooting Figure 347 Network Status ...

Page 483: ...orum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstrea...

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