DTM Print CX86e User Manual Download Page 162

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162

Software Problems

Web Browser Problems

Symptom

Cause/Solution

Reference

Cannot connect to the machine.

The LAN cable is disconnected.
Check the connection of the LAN cable.

Connecting a LAN Cable

The IP addresses are incorrect.
Check the IP address of the machine,

and enter the correct address.

Starting the Webpage

Windows Problems

USB Connection Problems

Symptom

Cause/Solution

Reference

An icon for the machine is not

created in [Devices and Printers].

The printer driver is not installed cor-

rectly.
Correctly reinstall the printer driver.

Installing the Printer Driver to a

Computer

Another printer driver cannot be

installed when a printer driver is

already installed.

Refer to the reference procedure to

execute a custom installation.

Installing Software

An error message such as "Failed

to install the printer driver" is

displayed.

Use plug-and-play.
Follow the procedure indicated below.
1.

Make sure that the machine

and the computer are turned off.
2.

Connect a USB cable.

Turn on the machine.

Turn on the computer.

When [Found New Hardware

Wizard] is displayed, follow the instruc-

tions on the screen to execute setup.

Summary of Contents for CX86e

Page 2: ...2 ...

Page 3: ...ront View 21 Rear View 22 Side of the Machine 22 Inside of the Machine 23 Installing Options 23 Installing the Wireless LAN Module 24 Installing the Presenter Unit 27 Turning On or Off the Machine 31 Turning On the Machine 31 Turning Off the Machine 32 Connecting a LAN Cable 33 Connecting via Wireless LAN 34 Preparing to Connect via Wireless LAN 34 Connecting via an Access Point Infrastructure 34 ...

Page 4: ...of the Machine 51 Changing the Administrator Password 51 Correcting the Color Density 52 Adjusting the Color Balance Density 52 Correcting Color Shift 52 Adjusting the Paper Sensors Sensor Calibration 53 Menu List 54 DEMO PAGE 54 CONFIGURATION 55 PRINT INFO 57 MENUS 57 ADMIN SETUP 62 PRINT STATISTICS 68 CALIBRATION 68 WIRELESS SETTING 69 WIRELESS AP MODE SETTING 70 BOOT MENU 70 5 Loading Paper 72 ...

Page 5: ...xt Watermarks 102 Printing with a Specified Font 102 Adjusting the Rendering Position 103 Reducing the Size of Spool Files Disabling EMF 103 Keeping the Page Layout when Resizing a Document 103 Correcting Faintness in Thin Lines and Small Text 104 Executing Drum Cleaning Before Printing 104 Skipping Blank Pages 105 Printing Using the Presenter Unit 105 Removing the Windows Printer Driver 107 7 Rep...

Page 6: ...he Paper Feed Direction 157 White Background Areas Are Faintly Dirty 157 Bleeding Occurs Around Text 157 Toner Comes off When Rubbed 158 Gloss Is Uneven 158 Black Dots or White Dots Appear 158 Dirt Is Printed 159 The Entire Page Is Printed in Black 159 Nothing Is Printed 159 Parts of the Image Are Missing 159 The Area Around the Image Is Dirty 160 The Colors of the Image Are Unexpected 160 The Bla...

Page 7: ...l Function IP Filter 185 Using the MAC Address Access Control Function 186 E Mail Alert 186 Using SNMPv 186 Using IEEE802 1X Wired LAN 186 Configuring IEEE802 1X Wireless LAN 191 Configuration Tool 193 Registering the Machine 193 Starting the Configuration Tool 193 Checking the Status of the Machine 193 Changing the Menu Settings 194 Copying Settings Cloning 199 Configuring the Network 200 Registe...

Page 8: ...nside the machine remove the power plug from the outlet and contact your dealer Electrocution fire or injury may result Do not operate or assemble the machine except as indicated in the user s manual Electrocution fire or injury may result If the machine is dropped or the cover is damaged remove the power plug from the outlet and contact your dealer Electrocution fire or injury may result Remove t...

Page 9: ... result Operation is not guaranteed if a UPS uninterruptible power supply or inverter is used Do not use an uninter ruptible power supply or inverter Fire may result Keep away from the paper outlet when turning the power on and while printing Injury may result Do not touch a broken LCD display Injury may result If liquid liquid crystal that leaks from the LCD display gets into your eyes or mouth i...

Page 10: ...ps and photos is illegal except for personal or home use or other corresponding use within a limited scope Related Laws Criminal Law Law Concerning the Regulation of Securities Resembling Paper Currency Act on Control of Imita tion etc of Revenue Stamps etc Act on Control of Imitation etc of Postal Stamps etc Act on Counterfeit Alter ation and Imitation of Coins Money Bills Banknotes and Securitie...

Page 11: ...d this informa tion Indicates a reference topic Read when you need more information Symbols This section describes the symbols used in this manual and their meaning Symbol Meaning Indicates buttons keys on the operation panel of the machine Indicates mesnu names item names and selections displayed on the operation panel Indicates the menus win dows and dialog names displayed on the computer screen...

Page 12: ...ies DTM Print GmbH and its licensers reserve the right to copy publish and own the software and its copies The configuration structure and code of the software are important confidential information for the business of DTM Print GmbH and its licensers The software is protected by copyright law in the United States and Japan and inter national treaties and must be handled in the same manner as book...

Page 13: ...hermore DTM Print GmbH and its licensers will also not be held responsible for any claims made by third parties caused by the software or related to the software Applicable Law The license agreement for the software is based on Japanese law including the formation of this agreement Validity of This Agreement If part of this agreement is deemed invalid and not legally binding this will not affect t...

Page 14: ...ow Be sure to use the consumables supplied with the machine first If consumables other than the supplied ones are installed first the life time may not be shown correctly or supplied consumables may become unusable Main Body Toner Cartridge A toner cartridge can print approximately 5 000 pages reference value based on DTM Print GmbH tests printing sim plex 1 inch square black mark patterns Guide R...

Page 15: ...Do not expose the image drum unit to direct sunlight or strong light approximately 1 500 lux or more Do not leave the image drum unit exposed for 5 minutes or more even under room lighting When the image drum unit will be left alone for 5 minutes or more cover it with black paper etc to prevent it from being exposed to light Insert your finger into the recess on the top of the machine and pull up ...

Page 16: ...16 Peel off the protective tape Peel off the protective tape and remove the desiccant Remove the cover toner ...

Page 17: ...17 Close the top cover Open the toner cartridge cover Take out the toner cartridge from the packaging bag and shake it several times vertically and horizontally ...

Page 18: ...18 Place the toner cartridge in the direction that it will be attached to the machine Attach the toner cartridge Close the toner cartridge cover ...

Page 19: ...stall the machine near alcohol thinners or other flammable solvents Do not install the machine in a location within the reach of small children Do not install the machine in an unstable location such as on an unsteady stand or slanted location Do not install the machine in a location subject to high level of humidity dust or direct sunlight Do not install the machine in an environment exposed to s...

Page 20: ...Install the machine on a flat surface that is wide enough to accommodate the legs of the machine As shown in the following figures allow enough space around the machine Top View 0 0 100 User Defined Side View 439 195 253 448 ...

Page 21: ...er 3 LCD Panel Indicates the status of the machine and the settings 4 Toner Cartridge Cover Opens and closes when replacing the toner cartridge 5 Power ON OFF Switch The power switch cover Open the cover to find the power switch 6 Paper Outlet Outputs printed paper 7 Air Outlet The air vent 8 Buzzer The buzzer Can be set to sound when an error occurs in the machine ...

Page 22: ...nal for the power cable 12 Paper Inlet Load paper here 13 Paper Sensor The sensor for detecting the paper 14 Paper Guide Align this with the paper width 15 Paper Guide Lever Fixes the Paper Guide Side of the Machine No Name Description 16 LAN The terminal for the LAN cable 17 USB The terminal for the USB cable 18 W LAN The slot for the Wireless LAN Module ...

Page 23: ...becomes hot while print ing 22 Toner Cartridge The toner cartridge 23 Transfer Belt Unit The transfer belt unit This is set below the image drum unit Installing Options The machine has the following optional products Wireless LAN Module X X Installed to connect via wireless LAN Presenter Unit X X Installed to stop the printed paper before it is fully ejected ...

Page 24: ...a computer via wireless LAN Turn off the machine For information on turning off the machine refer to Turning Off the Machine Insert the Wireless LAN Module into the connector on the side of the machine Attach the Wireless LAN Module anywhere on the machine using the supplied hook and loop fastener ...

Page 25: ...eration panel X X Hold OK button until BOOT MENU is displayed on the screen When BOOT MENU is displayed release your finger and press OK button again 227 0 18 When ENTER PASSWORD is displayed enter the password 17 5 3 66 25 X X The default password is 999999 ...

Page 26: ... or button to display WIRELESS MODULE and press OK button 5 66 02 8 Press button or button to display ENABLE and press OK button X X is displayed on the right edge of the bottom of the screen 5 66 02 8 1 Press ONLINE button to return to the READY TO PRINT standby status 5 72 35 17 ...

Page 27: ...tlet without ejecting it When installation of the Presenter Unit is complete set the Presenter Unit to ENABLE on the operation panel Turn off the machine For information on turning off the machine refer to Turning Off the Machine Remove Cover Front Sub A Remove Cover Front Sub B Remove the Label Cap x 2 ...

Page 28: ...28 Remove the Cap Cover PSNT x 2 of the Presenter Unit Mount the Presenter Unit to the machine Take care as it will not be completely secure Tighten the screws x 2 Connect the connector ...

Page 29: ...button When ENTER PASSWORD is displayed enter the password X X The default password is 999999 When the password has been entered press O button Press button or button several times to display OTHERS SETUP Press OK button Press button or button several times to display PRESENTER UNIT Press OK button With the setting flashing press button or button to display ENABLE and press OK button The machine r...

Page 30: ...d fully into the power outlet Do not plug in or unplug the power cord with wet hands Install the power cord in a location where users cannot step on it and do not place any object on the power cord Do not bundle or tie the power cord Do not use a damaged power cord Do not overload the outlet Do not connect the power cords of this machine and other electric products to the same outlet If the power ...

Page 31: ... the Machine Connect the power cable to the power connector on the rear of the machine Insert the power plug into the outlet Open the cover on the front left of the machine and press and hold the power switch for approximately one sec ond ...

Page 32: ... SHUTTING DOWN PLEASE WAIT TURN OFF AUTOMATICALLY is displayed on the operation panel and the operation panel turns off Remove the power plug from the outlet Remove the power cable from the power connector on the rear of the machine When you want to shutdown the machine forcefully press and hold the power switch for more than 5 seconds ...

Page 33: ... computer via a wired network Before installing the printer driver connect the printer to the network using a LAN cable Prepare a LAN cable and hub Make sure that the machine and the computer are turned off Insert the LAN cable into the network interface connector of the machine ...

Page 34: ...he manual that came with the wireless LAN access point The SSID may also be called the network name ESSID or ESS ID The encryption key may also be called the network key security key password or pre shared key PSK Directly Connecting to the Machine Check whether your wireless terminal supports the following environment Standard IEEE 802 11 b g n Security WPA2 PSK AES Check whether your wireless te...

Page 35: ...r panel to display WIRELESS SETTING and then press the OK button Enter the Admin password and then press the OK button X X The default password is 999999 Press up on the operator panel to select ENABLE and then press the OK button Press button or button on the operator panel to display WPS SETUP and then press the OK button Select WPS PBC and then press the OK button Select YES and then press the ...

Page 36: ... AP MODE SETTING and then press the OK button Enter the Admin password and then press the OK button X X The default password is 999999 Select ENABLE and then press the OK button Press button or button on the operator panel to display AUTOMATIC SETUP PUSHBUTTON and then press the OK button Select YES and then press the OK button Start WPS PBC push button on the wireless terminal computer tablet sma...

Page 37: ...en during the printer driver installation Prepare a USB cable Make sure that the machine and the computer are turned off Insert the B end of the USB cable into the USB interface connector of the machine X X Do not insert the USB cable into the network interface connector Doing so may cause a malfunction Insert the A end of the USB cable into the USB interface connector of the computer X X For Wind...

Page 38: ...38 Installing the Printer Driver to a Computer See separate instructions which came with the download of the printer driver ...

Page 39: ...onfirms the selected item Or confirms the set value 6 POWER SAVE Button Enters the Power Save mode Or cancels the Power Save mode Lights red when the machine is in the Power Save mode 7 CANCEL Button Stops an operation or cancels a setting 8 ONLINE Button Switches the machine online offline 9 FEED CUT Button Cuts ejects and feeds the paper 10 POWER LED Lights up when the power of the machine is on...

Page 40: ...e Machine Top Displays the solution Bottom Displays the error code and error type For information on errors and solutions refer to 9 Troubleshooting When the Machine Is in the Menu Mode Top Displays the category or item Bottom Displays the setting when an item is displayed on the top 32 6 9 7 0 0 1 The menu depth level is also displayed with When or is displayed there are items in a lower level 5 ...

Page 41: ...n or button several times to display the category you want to set and press OK button 0 18 Display the lower menu categories The indicating the menu depth is displayed on the bottom of the screen 6 67 0 867 Press button or button several times to display the category you want to set and press OK button 32 6 9 7 0 is displayed on the bottom of the screen if there are more lower menu categories ...

Page 42: ...etting flash and become changeable Press button or button several times to display the value you want to set and press OK button 32 6 9 7 0 0 1 is displayed on the right edge of the setting 32 6 9 7 0 0 1 To end the Menu mode press ONLINE button or press BACK button until READY TO PRINT is displayed 5 72 35 17 ...

Page 43: ... following order lower case letters symbols upper case letters numbers 0 to 9 Press button to display the characters in reverse order X X Numbers 9 to 0 upper case letters in reverse 17 5 3 66 25 Press OK button to confirm the selected character 17 5 3 66 25 The cursor moves to the next digit 17 5 3 66 25 B Perform the same operation to enter the rest of the characters and press OK button when all...

Page 44: ...LENGTH Confirm that READY TO PRINT is displayed on the machine Load the paper Press button or button to display DEMO PAGE Press OK button Press OK button when DEMO1 EXECUTE is displayed Adjusting the Volume A buzzer notifies the user when an error has occurred in the machine or printing has finished By default the machine is set to sound the buzzer when the paper has run out This section describes...

Page 45: ... data Confirm that READY TO PRINT is displayed on the machine Press button or button several times to display ADMIN SETUP Press OK button When ENTER PASSWORD is displayed enter the password X X The default password is 999999 When the password has been entered press OK button Press button or button several times to display BUZZER SETUP Press OK button Press button or button several times to display...

Page 46: ...TINUOUS PAPER and MENUS FEEDER CONFIG CUT TYPE LENGTH Confirm that READY TO PRINT is displayed on the machine Print button or button to display PRINT INFO Press OK button Press OK button when CONFIGURATION EXECUTE is displayed Load the paper displayed on the screen in the machine Press OK button Checking the Operation Panel You can check the print count remaining consumables network settings and m...

Page 47: ...not used for a certain period of time after it enters the Power Save mode the machine enters the Sleep mode 15 minutes is set by default Confirm that READY TO PRINT is displayed on the machine Press button or button several times to display MENUS and press OK button Press button or button several times to display SYSTEM ADJUST Press OK button Display POW SAVE TIME Press button once to display SLEE...

Page 48: ...ay POWER SETUP Press OK button Display AUTO PW OFF Press button or button several times to set to ENABLE or AUTO CONFIG and press OK button Press ONLINE button or press BACK button until READY TO PRINT is displayed Setting the Time Until Auto Power Off Confirm that READY TO PRINT is displayed on the machine Press button or button several times to display MENUS and press OK button Press button or b...

Page 49: ... displayed on the bottom proceed to step 10 The bottom flashes when OK button is pressed Press button to display YES on the bottom and press OK button The flashing stops and YES is displayed Press BACK button once to display STORAGE SETUP Press button once to display FLASH SETUP and press OK button Press OK button when FLASH INITIALIZE EXECUTE is displayed When the confirmation message is displaye...

Page 50: ...ITIALIZE EXECUTE is displayed When the confirmation message is displayed press button or button to display YES or NO and press OK button If you selected NO the machine returns to the previous screen If you selected YES a confirmation message is displayed again If you selected NO the previous screen is displayed again but since the machine remembers that it needs to initialize the flash memory the ...

Page 51: ...s section describes the method for changing the administrator password It is recommended that the default pass word is changed for increased security Set 6 to 12 digits for the password Numbers and lower case letters can be used for the password Confirm that READY TO PRINT is displayed on the machine Press button or button several times to display ADMIN SETUP Press OK button When ENTER PASSWORD is...

Page 52: ...LIBRATION and press OK button Press button or button several times to display CYAN TUNING and press OK button Press button or button several times to display CYAN HIGHLIGHT light areas CYAN MID TONE interme diate areas or CYAN DARK dark areas and press OK button With the setting flashing press button or button to display the value you want to set and press OK but ton Positive values are darker and...

Page 53: ...on as they cannot be correctly calibrated unless they are in a suitable position X X For details refer to Setting the Paper Sensors Confirm that READY TO PRINT is displayed on the machine Press button or button several times to display MENUS and press OK button Press button or button to display SENSOR CONFIG and press OK button Press OK button when SENSOR CALIBRATION EXECUTE CALIBRATION is display...

Page 54: ...ails refer to PRINT INFO MENUS For details refer to MENUS ADMIN SETUP For details refer to ADMIN SETUP PRINT STATISTICS For details refer to PRINT STATISTICS CALIBRATION For details refer to CALIBRATION WIRELESS SETTING For details refer to WIRELESS SETTING WIRELESS AP MODE SETTING For details refer to WIRELESS AP MODE SETTING DEMO PAGE Item Setting Description DEMO1 EXECUTE Prints a demonstration...

Page 55: ...CAL xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx Displays the IPv6 address IPV6 STATELESS xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx Displays the IPv6 address stateless IPV6 STATEFUL xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx Displays the IPv6 address stateful NETWORK When the Wireless LAN Module is installed NETWORK INFO PRINTER NAME Displays the machine name SHORT NAME Displays the short name ENABLING DEFA...

Page 56: ...umber being used RSSI Displays the reception signal strength as a percentage IPV4 ADDRESS xxx xxx xxx xxx Displays the IPv4 address SUBNET MASK xxx xxx xxx xxx Displays the subnet mask GATEWAY ADDRESS xxx xxx xxx xxx Displays the gateway address MAC ADDRESS xx xx xx xx xx xx Displays the MAC address IPV6 LOCAL xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx Displays the IPv6 address local IPV6 STATELESS x...

Page 57: ...splays the firmware version of the control unit PU VERSION xx xx xx Displays the firmware version of the print unit RAM xxMB Displays the size of the RAM in the machine FLASH MEMORY xxMB Fxx Displays the size of the flash memory in the machine PRINT INFO Information related to the device can be printed Item Setting Description CONFIGURATION EXECUTE Prints information about the printer con figurati...

Page 58: ...T LIGHT MEDIUM LIGHT MEDIUM MEDIUM HEAVY HEAVY ULTRA HEAVY1 ULTRA HEAVY2 Sets the paper weight CUT TYPE B M FRONT B M BACK SIDE HOLE CENTER HOLE NOTCH GAP LENGTH Set the type of mark used for cutting the paper GAP LENGTH 0 12 IN 3 0 MM 0 51 IN 13 0 MM It is not necessary to change this when printing on plain paper CUT POSITION SET 0 25 IN 6 5 MM 0 00 IN 0 0 MM 21 70 IN 551 0 MM Sets the position t...

Page 59: ... OFF TIME 1 HOUR 2 HOURS 3 HOURS 4 HOURS 8 HOURS 12 HOURS 18 HOURS 24 HOURS Sets the time until the power is automatically turned off CLRABLE WARNING OK BUTTON JOB END Sets the timing for erasing warning errors that the machine can recover from AUTO CONTINUE ON OFF Sets whether to automatically recover the printer when a memory overflow is displayed The waiting time until recovery is 15 seconds MA...

Page 60: ...EC 120 SEC 150 SEC 180 SEC 210 SEC 240 SEC 270 SEC 300 SEC Sets the time until forced printing is performed when print data stops being received TIMEOUT LOCAL 0 SEC 5 SEC 40 SEC 290 SEC 295 SEC 300 SEC Sets the time that the ports are left open when an operation finishes Excluding the network ports ...

Page 61: ...he direc tion perpendicular to the feed direction of the paper Set in increments of 0 25 mm Y ADJUST 0 00 MM 0 25 MM 2 00 MM 2 00 MM 0 25 MM Corrects the position of the entire print image in the feed direction of the paper Set in increments of 0 25 mm PAPER COLOR SET 0 1 2 2 1 Performs fine adjustment when faint white dots or other visual problems occur in the print results Lower the setting when...

Page 62: ...rator menu The default password is 999999 NETWORK SETUP ENABLING DEFAULT GATEWAY WIRED WIRELESS INFRASTRUCTURE Sets whether to use the default gateway of the wired LAN or wired LAN interface This item is only displayed when WIRELESS MODULE is set to ENABLE WIRED ENABLE DISABLE Sets whether to enable or disable wired LAN TCP IP ENABLE DISABLE Sets whether to enable or disable the TCP IP protocol NE...

Page 63: ... copies The number of copies setting is disabled when printing information related to the machine MEDIA CHECK ENABLE DISABLE Sets whether to check whether the paper size of the print data matches the paper size set in the machine ENABLE Detects a paper size error when the paper length is 17 5 mm or more shorter than the actual paper DISABLE Does not detect a paper size error EDGE TO EDGE ON OFF Se...

Page 64: ... fonts have been down loaded to RAM permanently FONT NO I0 I30 Sets the PCL font number FONT PITCH 0 44 CPI 10 00 CPI 99 99 CPI Sets the width of the PCL default font Set in characters per inch fixed pitch scalable font by default FONT HEIGHT 4 00 POINT 12 00 POINT 999 75 POINT Sets the height of the PCL default font The value is displayed in increments of 0 25 point SYMBOL SET PC 8 PC 8 Dan Nor P...

Page 65: ...play a message when a near life warning has oc curred ENABLE Display a near life warning DISABLE Do not display a near life warning NEARLIFE LED ENABLE DISABLE Sets whether to light up the LED when a near life warning has oc curred ENABLE Light up the LED For the image drum unit lights up when PANEL SETUP NEARLIFE STATUS is set to ENABLE DISABLE Do not light up the LED BUZZER SETUP ERROR VOLUME OF...

Page 66: ...ne information such as reports is printed in English LAN GUAGE INITIALIZE EXECUTE Initializes the downloaded user language message file JOB CANCEL SETUP CANCEL KEY BE HAVIOR SHORT LONG OFF Sets the operation performed when the job cancel button is pressed SHORT Execute job cancellation with a short press 2 seconds or less LONG Execute job cancellation with a long press 2 to 5 seconds OFF Ignore pr...

Page 67: ...he following data set in the machine is erased Administrator password values set for menus Data registered in the machine PRESENTER UNIT DISABLE ENABLE Sets whether to enable or disable the Presenter Unit ENABLE Attached DISABLE Not attached Match this setting with the status of the Presenter Unit Paper jams will occur if the setting does not match SETTINGS MENU RESET EXECUTE Resets the default me...

Page 68: ...s are lighter MAGENTA TUN ING MAGENTA HIGH LIGHT 0 1 2 3 3 2 1 Adjusts the magenta highlights light areas Positive values are darker and negative values are lighter MAGENTA MID TONE 0 1 2 3 3 2 1 Adjusts the magenta intermediate areas Positive values are darker and negative values are lighter MAGENTA DARK 0 1 2 3 3 2 1 Adjusts the magenta dark areas Positive values are darker and negative values a...

Page 69: ...PS PBC Executes WPS PBC WPS PIN Executes WPS PIN WIRELESS SELECTION xxxxxx Lists the wireless APs that have been detected MANUAL SETUP SSID Enter an SSID SECURITY 1 Can only be set for the Web 2 Can only be set for the Web DISABLE WEP WPA WPA2 PSK WPA2 PSK WPA WPA2 EAP 1 WPA2 EAP 2 Sets the security for the wireless LAN function WEP KEY Enter the WEP Key WPA ENCRYPTION TYPE AES TKIP AES Displays t...

Page 70: ...T MENU 1 If the machine is on turn it off 2 Turn the machine on while holding OK button on the operation panel Hold OK button until BOOT MENU is displayed on the screen 3 When BOOT MENU is displayed release your finger and press OK button again 4 When the screen for entering the password is displayed enter the password The password is the same as that used to enter the ADMIN SETUP menu for the adm...

Page 71: ...ed When YES is selected the setting is changed and the machine restarts POWER RETURN ALWAYS ON ALWAYS OFF LAST STATE Sets the power supply method when the machine recovers from a power fail ure ALWAYS ON The machine restarts when the power supply resumes ALWAYS OFF The power needs to be turned on manually LAST STATE The state before the power failure is resumed SENSOR RESET EXECUTE Resets the cali...

Page 72: ...ngth Mark Type Description Black Mark Mark position Paper front or back Hole GAP Pre DieCut label stock Paper Specifications Continuous Paper Without Mark Paper Thickness 0 080 to 0 250 mm Paper Width A 25 to 86 mm Cut Length F 53 to 551 mm Side margin a 4 2 mm b 2 mm Top margin c 4 2 mm d 2 mm Bottom margin e 6 3 mm f 2 mm Paper Format Setting CONTINUOUS PAPER Cut Type Setting LENGTH Usage Condit...

Page 73: ...5 to length of Black Marks Pitch J Unprintable Range for Pre printing In order to prevent misdetection of the black mark do not print around the mark Paper Format Setting CONTINUOUS PAPER Cut Type Setting When the black mark is on the front B M FRONT When the black mark is on the back B M BACK Usage Conditions Use black marks printed in carbon Guaranteed Print Range Printable Range B Maximum 80 mm...

Page 74: ...or more Hole Width H 7 mm or more Hole Length I With holes in the paper center 1 6 to 5 mm Without holes in the paper center 1 6 to 13 mm Hole Pitch J 53 to 551 mm Paper Center Separation Distance Right Side P R 3 5 to 36 mm Paper Center Separation Distance Left Side P L 3 5 to 29 mm Paper Format Setting CONTINUOUS PAPER Cut Type Setting With holes in the paper center CENTER HOLE Without holes in ...

Page 75: ...m Cut Length F 53 to 551 mm Side margin a 4 2 mm b 2 mm Top margin c 4 2 mm d 2 mm Bottom margin e 6 3 mm f 2 mm Paper Format Setting CUT PAPER Cut Type Setting Usage Conditions Guaranteed Print Range Printable Range B Maximum 80 mm Roll Paper Outer Wind Diameter 203 2 mm or less Wind Core Inner Diameter 50 8 mm Wind Core Outer Diameter Not specified Printed Surface Outer surface only ...

Page 76: ...ive humidity Do not store paper in places such as the following Directly on the floor In a location exposed to direct sunlight Near the inside of an exterior wall On an uneven surface Where static electricity may be generated Where temperature may become excessively high or change rapidly Near a photocopier air conditioner heater or duct Do not open the package of the paper until ready to use the ...

Page 77: ...ting Paper Information on the Operation Panel Setting the Paper Sensors For details refer to Setting the Paper Sensors Attaching the Guide Ribs For details refer to Attaching the Guide Ribs Loading Paper For details refer to Loading Paper When loading of the paper is complete start printing ...

Page 78: ... You can set 25 0 mm to 86 0 mm 1 00 inches to 3 40 inches for the width and 3 0 mm to 551 mm 2 10 inches to 21 70 inches for the length Press button once to display X DIMENSION and press OK button With the setting flashing press button or button to display the value you want to set and press OK but ton Confirm that the setting stops flashing and is displayed to the right of the value you want to ...

Page 79: ...o set If you set LENGTH proceed to step 23 If you set something other than LENGTH proceed to step 20 Cut Position This setting specifies the cut position of paper with a black mark or hole When set to 0 mm the paper is cut at the center of the black mark or hole The values that can be set are indicated below Paper with a black mark 6 5 mm 0 25 inches to the paper length Paper with a hole 6 5 mm to...

Page 80: ... cut type setting of the machine do not match In this case change the position of the top sensor and bottom sensor so that they do not overlap if their positions were matching or to match if their positions were overlapped Supported Paper Type Sensor Position Printer Driver or Operation Panel Setting PAPER FORM CUT TYPE GAP LENGTH Paper with black mark on the front Top Position of black mark Botto...

Page 81: ...Position that does not overlap with the black mark on the back Bottom Position of black mark CONTINUOUS PAPER B M BACK Paper with holes GAP Top Position of hole Bottom Position of hole CONTINUOUS PAPER SIDE HOLE CENTER HOLE GAP Paper without mark Top Position that does not overlap with the bottom sensor Bottom Center CONTINUOUS PAPER LENGTH ...

Page 82: ...ched remove them before adjusting the position of the paper sensors When the adjustment is complete attach them again For information on attaching the guide ribs refer to Attaching the Guide Ribs Insert your finger below the gray lever on the left of the machine rear and lift it up to open the feeder cover Insert a stick shaped thing with a pointing tip such as a small flat head screwdriver into t...

Page 83: ... Push in the metal part of the upper sensor to fix the sensor Insert a stick shaped thing with a pointing tip such as a ball point pen below the metal part of the lower sensor and pull it out to unlock it Hold the both ends of the lower sensor and move it to the correct position ...

Page 84: ...nsor Close the feeder cover Attaching the Guide Ribs Feed Direction Feed Direction Feed Direction Turn the machine to make its rear side face to you Insert your finger below the gray lever on the left of the machine rear and lift it up to open the feeder cover ...

Page 85: ...ll be retained of the groove where the paper sensors move Ensure that the paper sensors are not moved Take care of the orientation of the guide rib Ensure that you do not drop the guide rib inside the machine Close the feeder cover Guide Rib Guide Rib Paper Sensor ...

Page 86: ...fore loading the roll paper remove any paper from the paper inlet unit Do not load the roll paper in the opposite direction If a feeding problem occurs reload the roll paper When the roll paper is in one of the following conditions cut off the edge of the paper with scissors before loading it This may cause paper feed problems and affect the printing quality The leading edge of the roll paper is d...

Page 87: ... be fed into the machine Be careful not to cut through any barcodes printed on the roll paper You cannot use the roll paper that its edge is dented Set the upper and lower paper sensors in the appropriate positions X X For details refer to Setting the Paper Sensors Insert your finger below the gray lever on the left of the machine rear and lift it up to open the feeder cover ...

Page 88: ...r on the left side on the front of the machine to unlock it Align the paper guide with the paper width X X Adjust the paper guide so that there is no gap between it and the paper Turn down the paper guide lever toward you to lock it ...

Page 89: ...ctly unless feeding is per formed When paper is set in the machine again because it had run out etc When paper was cut at the appropriate position because of a paper jam etc When the cut position setting is changed When the tip of the paper is dirty performing paper feeding to cut off the dirty part with the paper still loaded in the machine When the paper to print on has been changed to another p...

Page 90: ...may be removed from the machine in order to clear the paper jam When paper is set in the machine again after clearing a paper jam a screen similar to the following is displayed Press FEED CUT button while this screen is displayed to execute paper feeding 5 67 57 35 17 2 25 87 ...

Page 91: ...b Enter the information for the paper to register 1 Select New Paper from Registered User defined paper 2 Enter the paper name in Paper Name 3 Select the paper format 4 Select the cut type 5 Select the paper type 6 Select the paper weight 7 Enter the paper size information X X Enter the paper size information after measuring the paper with a ruler where possible X X Select Hole Position Center if ...

Page 92: ...uld you like to execute sensor calibration is displayed Click Execute on the printer driver screen of the computer Load the paper in the machine when PLEASE LOAD PAPER is displayed on the screen of the machine The procedure is complete when READY TO PRINT is displayed Remove the paper in the machine when PLEASE REMOVE PAPER is displayed on the screen Failing to do so will cause a paper detection e...

Page 93: ...ab X X If the paper to use does not exist click User defined paper and register the paper For details refer to Registering Paper Information to the Printer Driver Select the items to set on each tab and click OK Click Print Printer Driver Screens and Functions This section describes the functions of the printer driver The printer driver screen is displayed by opening the file to print and clicking...

Page 94: ...usts the sensors used for detecting paper and marks 9 Orientation Sets the orientation for printing on the paper 10 180 turn Prints with the orientation rotated 180 degrees 11 Copies Enter the number of copies to print at oncea 12 Print in reverse order Cuts every specified number of pages 13 Cut Mode Sets the resolution for printing 14 Quality Prints the image data for photos etc in detail 15 Pho...

Page 95: ...e document as a new form or save the document to a file as a form 2 Do not use overlay print Prints documents without overlaying a form 3 Register print document as a new form Registers the document to print to the printer as a new form 4 Overlay Print Overlays the selected form or group to the document to print 5 Saving the printed document as a form in a file Saves the document to print as a fil...

Page 96: ... depending on the symptom Registering Frequently Used Settings Favorites Registering frequently used settings to favorites with a name eliminates the need for changing the settings each time printing is performed Select the registered name when printing Open the file to print Select Print from the File menu Click Preferences Change the items on each tab to the values you want to set Click Register...

Page 97: ...0 Degrees You can change the settings of the printer driver to rotate the print result by 180 degrees without changing the file to print Open the file to print Select Print from the File menu Click Preferences Select 180 in Orientation on the Setup tab Click OK Click Print Specifying the Number of Prints Available values are from 1 to 999 Open the file to print Select Print from the File menu Clic...

Page 98: ...aper when using continuous paper Open the file to print Select Print from the File menu Click Preferences Enter the number of pages to cut the paper at in Page s per cut in Cut Mode on the Setup tab Click OK Click Print When Hole is selected in Cut Type Cut by Page is always set to 1 You cannot specify a number of pages that exceeds a total of 551 mm in paper length Changing the Print Quality Perf...

Page 99: ...s Click Preferences in Barcode Correction on the Setup tab Select a value in Bar Width Adjustment X X The print results of images and illustrations other than barcodes may become thinner X X If selected colors may overlap or unintended colors may be printed when printing in color Select Replace mono barcode with cyan as necessary X X Black or grey parts may be replaced by cyan when printing images...

Page 100: ...n Toner Saving on the Color Settings tab Click OK Click Print Overlaying Text or Logos When Printing You can print on forms registered in the machine in advance Register the forms to the machine X X For details refer to Saving Documents to Print as Files in the Form Format Open the file to print Select Print from the File menu Click Preferences Select the Overlays tab Select Overlay Print from the...

Page 101: ...l down menu on the Overlays tab Click OK Configure the settings as required and click OK Click Print on the Print screen Enter the Form name and ID to register to the printer in New Form X X The position for performing overlay printing can also be specified Select the page to apply the overlay to in Print on Pages as the registration information for the printer driver To specify the pages to apply...

Page 102: ...he characters to print in Text on the Watermarks screen Configure Font Size and the other settings as required and click OK Confirm that the watermark to print is selected and click OK Configure the settings as required and click OK Click Print on the Print screen Printing with a Specified Font You can print by specifying a font in a computer or the machine Open the file to print Select Print from...

Page 103: ...g is returned to the application after printing starts Open the file to print Select Print from the File menu Click Preferences Click Advanced on the Extend tab On the Advanced screen click Reduce Size of Spool File and select ON from the Settings drop down box Click OK Click OK Click Print Keeping the Page Layout when Resizing a Document The following procedure may be effective for maintaining th...

Page 104: ...ON from the Settings drop down box Click OK Click OK Click Print If the expansion of curved lines causes barcodes to become smudged setting this to OFF may improve the problem Executing Drum Cleaning Before Printing Perform the procedure below to execute drum cleaning before printing Open the file to print Select Print from the File menu Click Preferences Click Advanced on the Extend tab On the Ad...

Page 105: ...ted paper is removed MODE2 The last printed paper is retained in the outlet and output when the next printing starts The last paper is retained in the outlet until the next printing starts OFF Output the printed paper without retaining it Setting the Mode Install the Presenter Unit For details refer to Installing the Presenter Unit Turn on the machine For information on turning on the machine refe...

Page 106: ...tops near the Presenter Unit check the operation panel and pull out the paper Repeat step 6 until all pages have been printed Pull out the final page that has stopped near the Presenter Unit When Set to MODE2 Open the file to print Select Print from the File menu Click Preferences Select the items to set on each tab and click OK Click Print Pull out the final page that has stopped near the Present...

Page 107: ... use repeat steps 1 to 3 Select an icon in Printers and click Print server properties on the top bar Select the Driver tab If Change Driver Settings is displayed click it Select the printer driver to be removed and click Delete If the Remove Driver and Package screen is displayed select Remove driver and driver package and click OK When a confirmation message is displayed click Yes When the Remove...

Page 108: ... in ignition due to sparks from electric contacts or other reasons If toner spills on the floor or other places wipe the toner with a damp rag or other cloth Some parts inside the machine become very hot Do not touch the locations around a CAUTION HOT label This may cause burns Keep toner cartridges out of the reach of children If you inhale toner gargle with a large amount of water and move to a ...

Page 109: ...e it away with a wet rag etc to ensure that the toner does not scat ter Use genuine DTM Print GmbH consumables to ensure product performance Problems caused by using non genuine consumables require a payment regardless of the warrant or mainte nance contract Although use of non genuine consumables does not always result in problems be extremely careful when using them Replacing the Toner Cartridge...

Page 110: ...l out the toner cartridge Burns may result Never throw used toner cartridges into a fire They may explode and the toner in side may be scattered and cause burns Place paper under the removed toner cartridge as toner may leak from the bottom ...

Page 111: ... new toner cartridge and shake it several times vertically and horizontally Place the toner cartridge in the direction that it will be attached to the machine Attach the toner cartridge Close the toner cartridge cover ...

Page 112: ...en REPLACE IMAGE DRUM is displayed The ORDER IMAGE DRUM message is not displayed when ADMIN SETUP PANEL SETUP NEARLIFE STATUS is set to DISABLE Use genuine DTM Print GmbH consumables to ensure product performance Problems caused by using non genuine consumables require a payment regardless of the warrant or mainte nance contract Although use of non genuine consumables does not always result in pro...

Page 113: ...hine Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it Hold the blue handle and pull out the image drum unit vertically Pull it out after opening the top cover fully ...

Page 114: ... Hold the blue handle of a new image drum unit confirm the position to install it to the machine and lower it ver tically Peel off the protective tape Peel off the protective tape and remove the desiccant ...

Page 115: ...115 Remove the cover toner Close the top cover Open the toner cartridge cover ...

Page 116: ...t the new toner cartridge from the packaging bag and shake it several times vertically and horizontally Place the toner cartridge in the direction that it will be attached to the machine Attach the toner cartridge ...

Page 117: ... the Machine When the Lightproof Film Is Dirty When the lightproof film of the image drum unit is dirty wipe it clean with a soft tissue Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it ...

Page 118: ...cycle of the fuser unit is approximately 100 000 pages for 216 mm simplex printing one page per job The actual number of pages you can print with the fuser unit before replacement depends on how you use it Even after FUSER UNIT LIFE is displayed you can extend the lifetime of the fuser unit somewhat by opening and closing the cover etc but we recommend you replace the fuser unit soon to prevent ma...

Page 119: ... top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it Hold the blue handle and pull out the image drum unit vertically Pull it out after opening the top cover fully Place the image drum unit you took out on a flat surface and cover it with black paper etc so that the image drums are not exposed to light Pull up ...

Page 120: ...lue handle of a new fuser unit align the red on the right side and the red in the machine and low er it vertically to set the unit in the machine Turn down the blue handle of the fuser unit toward you to put it away ...

Page 121: ...elt unit The estimated replacement cycle of the transfer belt unit is approximately 100 000 pages for 216 mm simplex print ing one page per job The actual number of pages you can print with the transfer belt unit depends on how you use it Even after BELT UNIT LIFE is displayed you can extend the lifetime of the transfer belt unit somewhat by open ing and closing the cover etc but we recommend you ...

Page 122: ...OTHERS SETUP NEARLIFE SETUP BELT NEARLIFE on the operation panel Available values are from 500 to 5 000 in 500 increments Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it Hold the blue handle and pull out the image drum unit vertically Pull it out after opening the t...

Page 123: ...handle black of a new transfer belt unit and lower it vertically to set the unit into the machine Hold the blue handle of a image drum unit confirm the position to install it to the machine and lower it vertical ly ...

Page 124: ...mately 60 km of printing The actual lifetime of a feed roller depends on environment and paper If paper jams persists even after cleaning the feed roller we recommend that you replace the feed roller Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it ...

Page 125: ...ally Pull it out after opening the top cover fully Place the image drum unit you took out on a flat surface and cover it with black paper etc so that the image drums are not exposed to light Hold the handle black of the transfer belt unit and pull it out vertically ...

Page 126: ... and pull it out Attach a new feed roller into the machine X X Set it so that it is on the same surface as the blue lock Slide the blue levers two locations outward to fix the feed roller X X Ensure that the blue lock is over the black knob on the right and that the blue lock is over the left knob Push the sensor lever into the machine X X Return it to its original position Return the transfer bel...

Page 127: ...s frequently occur replace the paper feed roller The paper feed roller should be replaced after ap proximately 60 km of printing Turn the machine to make its rear side face to you Insert your finger below the gray lever on the left and lift it up to open the feeder cover ...

Page 128: ...128 Loosen the right screw with a driver Lift up the right side side cover to remove it Loosen the left screw with a driver ...

Page 129: ...t up the left side side cover to remove it Lift the front up and pull it out forwards Turn up the left lever of the paper feed roller to unlock it Turn up the right lever of the paper feed roller to unlock it ...

Page 130: ...p Hold the right and left levers of a new paper feed roller and insert the roller vertically With the side with the white gear on the right hold the blue levers on both ends and insert it from directly above Turn down the left lever of the paper feed roller until it stops to lock it ...

Page 131: ...ver of the paper feed roller until it stops to lock it Attach the left side side cover over the top and tighten the screw Attach the right side side cover over the top and tighten the screw Close the feeder cover until it clicks ...

Page 132: ...ead if white lines or black lines appear images are faded or the periphery of letters are smudged in the printouts Do not use solvents such as methyl alcohol or thinners They may damage the LED head Do not expose the image drum unit to direct sunlight or strong light approximately 1 500 lux or more When leaving the image drum unit under room lighting for five minutes or more or leaving the top cov...

Page 133: ...133 Open the top cover until it stops Cover the image drum unit with black paper etc so that it is not exposed to light Wipe the three lenses of the LED heads with a soft tissue lightly ...

Page 134: ...e drum unit and close the top cover Cleaning the Feed Rollers Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it ...

Page 135: ...black paper etc so that the image drums are not exposed to light Hold the handle black of the transfer belt unit and pull it out vertically Insert your fingers in the both ends of the recess in the center bottom of the back of the machine interior and turn down the sensor lever towards yourself Wipe the feed roller with a soft cloth that has been moistened with water and then squeezed well ...

Page 136: ... the machine to make its rear side face to you Insert your finger below the gray lever on the left and lift it up to open the feeder cover Wipe the paper feed roller with a soft cloth that has been moistened with water and then squeezed well ...

Page 137: ... perform the remedy For details refer to List of Messages When the Paper Is Jammed Error 381 730 06 Paper on the Transfer Belt Unit If the paper is continuous cut the paper with scissors near the paper inlet unit Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it ...

Page 138: ...rtically Pull it out after opening the top cover fully Place the image drum unit you took out on a flat surface and cover it with black paper etc so that the image drums are not exposed to light If the tip of the paper is visible gently pull it out to the front ...

Page 139: ...on in the machine Close the top cover Error 382 Paper Jammed in the Fuser Unit If the paper is continuous cut the paper with scissors near the paper inlet unit Insert your finger into the recess on the top of the machine and pull up the lever Open the top cover until it stops Burns may result The fuser unit is extremely hot Do not touch it ...

Page 140: ...ace and cover it with black paper etc so that the image drums are not exposed to light Take out the fuser unit Burns may result Since the fuser unit gets hot carry out the operation carefully and make sure to hold it by the handle when lifting it up When it is hot do not attempt to carry out the operations Wait until it is cooled down and then carry out the operations ...

Page 141: ...eed direction Align the red on the right side of the fuser and the red in the machine and lower it vertically and return it to its original position in the machine Turn down the blue handle of the fuser unit toward you to put it away Return the image drum unit to its original position in the machine ...

Page 142: ...Close the top cover Error 380 390 Paper Jammed Near the Cutter Turn the machine to make its rear side face to you Insert your finger below the gray lever on the left and lift it up to open the feeder cover ...

Page 143: ...143 Gently pull out the jammed paper ...

Page 144: ...the Delete key on the keyboard Check the display of the control panel Printing can be canceled from the operation panel of the machine when PROCESSING or DATA is displayed Cannot Print Cause Remedy Reference The machine is in the Sleep mode Press POWER SAVE button on the opera tion panel to switch the machine to standby Using the Operation Panel This machine is not turned on Turn the machine on Tu...

Page 145: ...nting is being processed from another interface Wait until the process is complete PRESS OK BUTTON INVALID DATA is displayed on the screen of the operation panel and printing is not performed Set a longer time in MENUS SYSTEM ADJUST TIMEOUT INJOB on the operation panel The default setting is 40 seconds When PRESS OK BUTTON INVALID DATA is displayed on the screen of the operation panel and printing...

Page 146: ...f the machine are being printed PRINT FILE LIST The list of files stored in the internal file system of the machine is being printed PRINT ERROR LOG An error log is being printed COPY kkk lll A copy is being printed kkk indicates the number of pages being printed and lll indicates the total number of pages CANCELING JOB Printing is being canceled CANCELING JOB JAM The print data is being deleted b...

Page 147: ...Prepare a new toner cartridge REPLACE TONER The toner cartridge is empty Replace the toner cartridge with a new one TONER NOT INSTALLED A toner cartridge is not installed in the machine Set the toner car tridge in the machine IMAGE DRUM NOT RECOMMENDED A suitable image drum unit is not installed in the machine IMAGE DRUM LIFE The image drum unit has reached the end of its lifetime and printing wil...

Page 148: ...15 seconds PRESS OK BUTTON ERRCODE WIRELESS STARTUP ERROR The wireless LAN module is not correctly connected to the machine Correctly connect the wireless LAN module to the machine or turn the machine off and then on again Press OK button to clear this message PRESS OK BUTTON ERRCODE WIRELESS SETTINGS ARE INCOMPLETE The wireless LAN settings are insufficient Press OK button to clear this message P...

Page 149: ...ultiple sheets of paper have been fed Then open and close the top cover CHECK FEEDER 390 PAPER JAM A paper jam occurred while supplying paper Remove the paper jam Or the cut type setting and paper sensor position of the machine do not match Change the position of the top sensor and bottom sensor so that they do not overlap if their positions were matching Change the position of the top sensor and ...

Page 150: ...mplete Turn the machine off POWER OFF ON ERRCODE ERROR A critical error has occurred in the machine Turn the machine off and then on again If the machine does not recover contact your dealer Connection Problems Network Connection Problems Cause Remedy Reference A cross cable is being used A cross cable is being used Use a straight cable The machine was turned on before connecting the cable Turn th...

Page 151: ...ireless LAN WIRELESS INFRASTRUCTURE The machine is not connected to the wireless LAN access point Check whether the wireless LAN access point is turned on Check the settings of the wireless LAN access point and perform manual or automatic setup Restart the wireless LAN function Select ADMIN SETUP NETWORK SETUP EN ABLING DEFAULT GATEWAY WIRELESS INFRA STRUCTURE and then select RECONNECTION Place th...

Page 152: ... IP addresses are incorrect Check whether the IP address of the machine matches the IP address of the machine set in the computer Check whether the IP address is the same as another device Check whether the IP address subnet mask and gateway address are correct Checking Information About the Machine The WSD port is being used Change the destination port for printing to the standard TCP IP port USB...

Page 153: ...e dots and lines appear Condensation occurs in the printed paper Streaks appear in the vertical direction Dots and horizontal streaks periodically appear in the paper feed direction White background areas are faintly dirty Feed direction Feed direction Bleeding occurs around text Toner comes off when rubbed Gloss is uneven Black dots or white dots appear Dirt is printed The entire page is printed ...

Page 154: ...or TONER EMPTY is dis played replace the toner cartridge Replacing the Toner Cartridge The lightproof film of the image drum unit is dirty Wipe the lightproof film clean with a soft tissue Replacing the Image Drum Unit The image drum unit is not set correctly Set the image drum unit correctly Replacing the Image Drum Unit Foreign material is stuck in the image drum unit Replace the image drum unit...

Page 155: ...is low If REPLACE TONER or TONER EMPTY is displayed replace the toner car tridge Replacing the Toner Cartridge Printing Is Light Cause Remedy Reference Toner is low If REPLACE TONER or TONER EMPTY is displayed replace the toner car tridge Replacing the Toner Cartridge The paper contains humidity Use paper that is stored in an environ ment with suitable temperature and humidity Loading Paper The pa...

Page 156: ...nviron ment with suitable temperature and humidity Loading Paper The machine is used in a location with high humidity or rapid chang es in temperature and humidity Use the machine in an environment with suitable temperature and humid ity Installation Streaks Appear in the Vertical Direction Cause Remedy Reference Toner is low If REPLACE TONER or TONER EMPTY is displayed replace the toner car tridg...

Page 157: ...the image drum unit to the inside of the ma chine and do not use the machine for several hours If this does not solve the problem replace the image drum unit Replacing the Image Drum Unit White Background Areas Are Faintly Dirty Cause Remedy Reference The paper is has an electrostatic charge Use paper that is stored in an environment with suitable temperature and humidity Loading Paper Heavy paper...

Page 158: ...dy Reference The paper weight setting is not suitable Set MENUS FEEDER CONFIG MEDIAWEIGHT to a suitable value on the operation panel Or set MEDIAWEIGHT to a heavier value Loading Paper Black Dots or White Dots Appear Cause Remedy Reference If the period is approximately 63 mm the glossy cylinder of the image drum is damaged or dirty Gently wipe the image drum with a soft tissue Replace the image d...

Page 159: ... Entire Page Is Printed in Black Cause Remedy Reference The machine may have failed Contact your dealer Nothing Is Printed Cause Remedy Reference The machine may have failed Contact your dealer Parts of the Image Are Missing Cause Remedy Reference The paper contains humidity Replace the paper with new paper Loading Paper ...

Page 160: ... Color Settings The color balance has not been adjusted Select CALIBRATION in the menu and execute ADJUST DENSITY or CYAN TUNING MAGENTA TUNING or YELLOW TUNING Correcting the Color Density Adjusting the Color Balance Density Color shift has not been adjusted Open and close the top cover Or execute CALIBRA TION ADJUST REGISTRATION on the menu Names of Components Menu LIst Replace mono barcode with...

Page 161: ...nal barcodes in the application set the color to cyan RGB 0 255 255 and set the color setting of the printer driver to Automatic and perform printing If the color of barcodes two dimensional barcodes is fixed to black select Replace mono barcode with cyan in Barcode Correction and perform printing Correcting Barcodes for Printing Disable Adjust ultra fine lines in Advanced in the printer driver If...

Page 162: ...printer driver is not installed cor rectly Correctly reinstall the printer driver Installing the Printer Driver to a Computer Another printer driver cannot be installed when a printer driver is already installed Refer to the reference procedure to execute a custom installation Installing Software An error message such as Failed to install the printer driver is displayed Use plug and play Follow th...

Page 163: ...Reference The power cord is not inserted prop erly Insert the power cord fully Turning On the Machine This machine is not turned on Turn the machine on Turning On the Machine Nothing Is Displayed on the Screen when the Power Is Turned On Cause Remedy Reference The power cord is disconnected Insert the power cord fully Turning On the Machine A power failure has occurred Check whether power is suppl...

Page 164: ...machine is warming up to recover from the Power Save mode or Sleep mode Lengthen the time until the machine enters the Power Save mode or Sleep mode Select MENUS SYSTEM ADJUST POW SAVE TIME or SLEEP TIME on the operation panel and set an appro priate time Setting the Power Save Mode Transition Time Setting the Sleep Mode Transi tion Time The image drum cleaning operation may be executing Wait unti...

Page 165: ... because the internal temperature of the machine has risen due to continuous printing over a long period etc Wait until the machine finishes Printing will automatically resume when the temperature of the machine is suitable The temperature of the fuser unit is being adjusted Wait until the machine finishes Memory Runs Out Cause Remedy Reference The print data is complex Use simpler print data Prin...

Page 166: ... paper that is stored in an environ ment with suitable temperature and humidity Loading Paper The paper is wrinkled or warped Use paper that is suitable for the ma chine If the paper is warped fix it Loading Paper The paper is not loaded straight Align the paper guide with the paper Loading Paper The Machine Does Not Recover When the Paper Jam Is Removed Cause Remedy Reference The machine may not ...

Page 167: ...le Set MENUS FEEDER CONFIG MEDIAWEIGHT to a suitable value on the operation panel Or set MEDIA WEIGHT to a heavier value Setting Paper Information on the Operation Panel Light paper is being used Use heavier paper Paper Specifications There is an area near the tip of the paper that is almost completely printed Try adding a margin to the paper tip Paper Sticks to the Transfer Belt Unit Cause Remedy...

Page 168: ...power supply recovers start printing again Standby Printing cannot be started If a power failure occurs while the machine is turned on the machine does not turn on when the power supply resumes If you want the machine to automatically turn on when the power supply resumes after a power failure set BOOT MENU POWER RETURN to ALWAYS ON or LAST STATE Operation is not guaranteed if an uninterruptible p...

Page 169: ...ge Attach the cover toners that were stored to replace the removed toner cartridge Attach the cushioning materials Insert the machine into the packaging Before Leaving the Machine Before leaving the machine it is strongly recommended that you erase the information registered or saved to the ma chine To delete the information execute ADMIN SETUP OTHERS SETUP ERASE PRIVACY DATA The information saved...

Page 170: ...ity for monitoring the status of the printer Also enables the information in cluded in the following reports to be retrieved as a CSV file Setting Error Log Installing Software Obtain the Software DVD ROM or the software you want to install from the provider of your machine and install the required software When using the Software DVD ROM select the software to install from the following list of s...

Page 171: ...f the network services a list of the machine information and the IP address set in the machine Counter Displays the print count Network Enables you to check information on the network settings such as the general information TCP IP status and mainte nance information Admin Setup This function is displayed when you are logged in to the machine as an administrator Network Management ...

Page 172: ...ocol ON OFF Disables network protocol and network services that are not used IP Filtering Restricts access via TCP IP Also supports access from outside the company However this function requires knowledge regarding IP addresses Incorrect settings may lead to serious trouble such as becoming unable to access the machine from the network MAC Address Filtering Restricts access by MAC address Also sup...

Page 173: ...t the security of your browser to the medium level or enable coDTM Print GmbHes A password is required to enter the Admin Setup menu The default password is 999999 You must log in as the administrator to change the settings of the machine via the Web page The example environment used in the following description is indicated below Machine name CX86e Machine IP address 192 168 0 2 Start the Web bro...

Page 174: ...r admin in User Name and the current password in Password and click OK The password is the same as the administrator password for the operation panel The default administrator password is 999999 If the administrator password has been changed enter the changed password Set the printer information that can be checked on the network and click OK or SKIP ...

Page 175: ...lick OK or SKIP to prevent this from being displayed again The following screen is displayed Checking or Changing the Status of the Machine The following operations can be executed from the Web page on a computer Displaying the machine status Configuring the machine System Requirements ...

Page 176: ... LAN Cable To connect via a USB cable refer to Connecting a USB Cable To connect via wireless LAN refer to Connecting via Wireless LAN The example environment used in the following description is indicated below Machine name CX86e Machine IP address 192 168 0 2 Displaying the machine status Open the Web page of this machine For information on starting the Web page refer to Starting the Web Page Lo...

Page 177: ... The following two types of certificates can be created Self signed certificate A certificate issued by the machine CA certificate A certificate issued and signed by an external certificate authority for the CSR certificate signature request creat ed by the machine Confirm that the previously installed certificate has been deleted before creating a new certificate If an IP address was set in the C...

Page 178: ... OK Follow the on screen instructions to install the certificate from the certificate authority Click Submit Proceed to Enabling Encryption Importing a Certificate and Private Key This section describes how to import a certificate and private key using the Web page A certificate and private key that have been issued can be imported in order to use a certificate issued by an external certificate au...

Page 179: ...protocol to encrypt Click Submit Exporting a Certificate This section describes how to export a certificate using the Web page The computer may request the certificate of the machine depending on the function performing communication via SSL TLS In order to enable the computer to request the certificate of the machine import the certificate of the machine that has been exported to the certificate ...

Page 180: ...ne ipp or http The IP address of this machine ipp lp and click Next Click Have Disk Insert the included Software DVD ROM into a computer Enter the following value in Copy manufacturer s files from and click Use To install the PCL printer driver D Drivers _PCL The DVD ROM drive is set to the D drive in the above example Select the INF file and click Open Click OK Select the model and click OK Click...

Page 181: ...note of the value specified in this procedure It is required for configuring IPSec on the computer Open the Web page of this machine For information on starting the Web page refer to Starting the Web Page Log in as the administrator Select Admin Setup Select Network Security IPSec Follow the on screen instructions to configure the detailed settings Either AH or ESP must be enabled in Phase2 Propos...

Page 182: ...fer to Configuring the Machine Creating an IP Security Policy Click Start and select Control Panel System and Security Administrative Tools Double click Local Security Policy Click IP Security Policies on Local Computer in the Local Security Policy window Select Create IP Security Policy in the Action menu Click Next in IP Security Policy Wizard Enter Name and Description and click Next Deselect A...

Page 183: ...s specified in IKE Encryption Algorithm IKE Hush Algorithm and Diffie Hellman group in Phase1 Proposal in Configuring the Machine Click OK Click OK in the Key Exchange Security Methods window Click OK in the Key Exchange Settings window Setting the IP Filter Select the Rules tab in the IP security policy properties window Click Add Click Next in Security Rules Wizard On the Tunnel Endpoint screen ...

Page 184: ...Setup Configure the settings in the Custom Security Method Settings window and click OK Specify the same values as specified in ESP Encryption Algorithm ESP Authentication Algorithm AH Authenti cation Algorithm and Lifetime in Phase2 Proposal in Configuring the Machine Click Next on the IP Traffic Security screen Select Edit Properties and click Complete Assigning an IP Security Policy To enable k...

Page 185: ...n incorrect IP address is specified the machine will become unable to be accessed using the IP protocol If IP filtering is enabled access to hosts not specified in this setting is refused Open the Web page of this machine For information on starting the Web page refer to Starting the Web Page Log in as the administrator Select Admin Setup Select Network Security IP Filtering Follow the on screen i...

Page 186: ...ailed settings If nothing is registered in Administrator s MAC Address to Register the machine may become unable to be accessed depending on the specified range of MAC addresses If you are using a proxy server the MAC address of the host used may not match Your Current Local Host Proxy MAC Address Click Submit The new setting is enabled after the network function of the machine is restarted Access...

Page 187: ...rrent settings and click X to close the window You can also check the current settings for a maximum of two addresses in the main window Select the address to check from the list box Click Submit The new setting is enabled after the network function of the machine is restarted Periodically Sending Error Notifications via E mail Open the Web page of this machine For information on starting the Web ...

Page 188: ...is machine For information on starting the Web page refer to Starting the Web Page Log in as the administrator Select Admin Setup Select Network SNMP Setup Follow the on screen instructions to configure the detailed settings Click Submit The new setting is enabled after the network function of the machine is restarted You can use a commercial SNMP manager tool to check and change the settings of t...

Page 189: ...s can be imported Enter the certificate password and click OK Select Authenticate Server and click Import Enter the file name of the CA certificate and click OK Specify the certificate of the certificate authority CA used for the RADIUS server authentication PEM DER and KCS 7 files can be imported Click Submit The new setting is enabled after the network function of the machine is restarted Turn o...

Page 190: ...CA used for the RADIUS server authentication PEM DER and KCS 7 files can be imported Click Submit The new setting is enabled after the network function of the machine is restarted Turn off the machine when it becomes online For information on turning off the machine refer to Turning Off the Machine Remove the LAN cable from the machine Proceed to Connecting the Machine to an Authentication Switch ...

Page 191: ... Starting the Web Page Log in as the administrator Select Admin Setup Select Network IEEE802 1X Select Disabled for IEEE802 1X Select EAP TLS in EAP Type Enter the user name in EAP User Select Do not use SSL TLS Certificate for EAP authentication and click Import If you selected Use SSL TLS Certificate for EAP authentication the certificate must be configured in ad vance on the SSL TLS menu Select...

Page 192: ...PEAP in EAP Type Enter the user name in EAP User Enter the password in EAP Password Select Authenticate Server and click Import If you selected Not authenticate Server proceed to step 11 Select the file name of the CA certificate and click OK Specify the certificate of the certificate authority CA used for the RADIUS server authentication PEM DER and PKCS 7 files can be imported Click Submit If th...

Page 193: ... operation panel and reconfigure the wireless settings from the Web page Configuration Tool The Configuration Tool enables multiple devices to be managed or configured Registering the Machine When installing the machine for the first time register it to the Configuration Tool Click Start and select General Configuration Tool Select Register Device from the Tools menu When the devices that can be r...

Page 194: ...n Changing the Menu Settings You can check the status and information of the machine You can change the menu settings of the machine or copy the settings to another machine This section describes how to save restore the menu settings to from a file Saving the Settings to a File Click Start and select General Configuration Tool Select this machine from Registered Device Table Select the Device Sett...

Page 195: ...195 Click Menu settings ...

Page 196: ...e name select the folder to save the file and click Save Restoring the Settings from a File Click Start and select General Configuration Tool Select this machine from Registered Device Table Select the Device Setting tab Click Menu settings ...

Page 197: ...and click Yes Select the file to restore and click Open Click Save to device Changing the Administrator Password of the Machine Click Start and select General Configuration Tool Select this machine from Registered Device Table Select the Device Setting tab ...

Page 198: ...198 Click Change password Enter the current password and new password and click OK ...

Page 199: ...and select General Configuration Tool Select the machine to clone from Registered Device Table Select the Device Setting tab Click Cloning Enter the administrator password and then click OK The default password is 999999 Select the destination device and the cloning settings Click Execute ...

Page 200: ...f the machine Searching for the Machine on a Network Click Start and select General Configuration Tool Select Network Setting in the Plug in menu Select Discover Devices The search results are displayed Specifying the Search Conditions Click Start and select General Configuration Tool Select Network Setting in the Plug in menu Select Environment Settings ...

Page 201: ...ral Configuration Tool Select Network Setting in the Plug in menu Select Discover Devices Select the machine from the list of devices Click Device Settings Change the settings as required Click Setup Enter the administrator password and then click OK The default password is 999999 Click OK and restart the device ...

Page 202: ...driver in Printer properties Select the Ports tab select FILE in Port and select Apply Create the forms to register to the machine Print Enter the file name to save Example C temp form prn Select the original port in Port on the Ports tab and select OK Registering Forms to the Machine Using the Configuration Tool Click Start and select General Configuration Tool Select Storage Manager in the Plug ...

Page 203: ...n screen You can select multiple ma chines to register forms to If the machine is not registered in the Configuration Tool refer to Registering the Machine Click Send project files to printer Delete items registered in the machine before performing registration Select the form and click OK Enter the administrator password and then click OK Confirm the setting results and click Back ...

Page 204: ...e volume name size free space location name label status file name size and comment etc Removing the Machine You can cancel the registration of the machine Click Start and select General Configuration Tool Right click the machine in Registered Device Table Select Remove device Click Yes on the confirmation screen Names and Functions of Each Screen This section describes the names and functions of ...

Page 205: ...machine Item Description 1 Menu settings Changes the settings of the menu items of the machine 2 Cloning Copies the settings of the menu items of the machine to another machine 3 Change password Changes the administrator password of the machine ...

Page 206: ...e network 4 5 Item Description 4 Discover Devices Discovers network devices 5 Environment Settings Changes the device detection standard and communication options Storage Manager Plug in Registers and edits the files to download to the machine ...

Page 207: ...atus Monitor the printer driver is must be installed in advance USB or the standard TCP IP port must be specified for Ports in the printer driver and the machine must be connected Starting the Status Monitor The Status Monitor automatically starts when printing is performed Perform the procedure below to start it manual ly Select Start General CX86e Status Monitor to start the Status Monitor Displ...

Page 208: ... output the report data in the CSV format 3 Configuration Outputs detailed information on the printer settings 4 Error Log Outputs the error log of the printer Switching the Status Monitor Settings Preferences Tab No Description 1 Minimized View 2 Display Status Panel Displays the printer status using text and the background color of the icon 3 Display icon only Displays the printer status using a...

Page 209: ...ont when an error occurs in the printer When deselected a popup is not displayed even when an error occurs in the printer 5 Consumable Warnings Configures how the consumable warning is displayed When selected a warning is displayed for the first warning etc of the day when the PC starts When deselected a warning is displayed at the start of continuous documents ...

Page 210: ...210 ...

Page 211: ...ly 1W 1 Auto power off mode 0 5W Operating condition Operating Temperature 10 32 C Humidity 20 80 RH Idle Temperature 0 43 C Humidity 10 90 RH Interface USB 2 0 Ethernet 10BASE T 100BASE TX IEEE802 11 b g n a Wireless LAN Option Display 16 charactors x 2 lines Supported OS Windows 10 Windows Server 2016 Windows 8 1 Windows Server 2012 R2 Windows 8 Windows Server 2012 Windows 7 Windows Server 2008 ...

Page 212: ...bulb temperature of 2 C Conditions for the guarantee of print quality Operating Range Temperature 10 C humidity 20 to 80 RH Temperature 32 C humidity 20 to 60 RH Humidity 20 RH temperature 10 to 32 C Humidity 80 RH temperature 10 to 27 C Full color Print Quality Assured Range Temperature 17 to 27 C humidity 50 to 70 RH Consumables Toner Cartridge Image Drum Unit Transfer Belt Unit Fuser Unit Netwo...

Page 213: ...nables printing of approximately 100 000 pages Paper Feed Roller Enables printing of approximately 60 km Feed Roller Enables printing of approximately 60 km Options Product Name Model Description Wireless LAN Module Enables wireless connections Presenter Unit The Presenter Unit is installed to stop the printed paper before it is fully ejected The print quality deteriorates after one year or more p...

Page 214: ...DTM Print GmbH Mainzer Strasse 131 65187 Wiesbaden Germany Phone 49 611 92777 0 Mail support dtm print eu http dtm print eu ...

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