Dell H625cdw, User Manual

Page: 377 / 399

Troubleshooting |
377
Fog
Problem Action
The printed result is foggy. 1 If the whole page of the printout is light, contact Dell. If not, proceed
to step 2.
2 Stir the developer in the drum cartridge.
a Press the ( Information ) button, and then tap the
Tools
tab
Admin Settings Maintenance Clean Developer
and Transfer Unit Start
.
b
Print a Color Test Page from
Report / List
.
If the problem persists, proceed to step 3.
3 Clean the toner in the drum cartridge.
a Press the ( Information ) button, and then tap the
Tools
tab
Admin Settings Maintenance Toner Refresh
.
b Select the color that is the same as the fog, and then tap
Start
.
NOTE:
• The Toner Refresh feature uses the toner, and shorten
the life of the toner cartridge and the drum cartridge.
c Print a Color Test Page from
Report / List
.
If the problem persists, proceed to step 4.
4 Clean the toner in the drum cartridge again.
If the problem persists, proceed to step 5a or 5b.
5a If you use a non-Dell brand toner cartridge, enable the Non-Dell
Toner option.
a Start the Tool Box on Dell Printer Hub or Dell Printer Management
Tool, and then click the
Service Tools on the Printer Maintenance
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Make sure that the On check box under Non-Dell Toner is
selected.
If the problem persists, proceed to step 6.
5b If you use a Dell toner, replace the drum cartridges. See "Replacing
the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management
Tool, and then click
Reports on the Printer Setting Reports tab.
b Click Color Test Page .
If the problem persists, contact Dell.