Dell H625cdw, User Manual

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368
| Troubleshooting
Light Printout
Problem Action
The printed result is too light. 1 The toner cartridges may be low or need to be replaced. Check the
amount of toner left in each toner cartridge.
a Press the ( Information ) button, and then tap the
Supplies
tab, or start Dell Printer Configuration Web Tool. See "Dell™
Printer Configuration Web Tool."
You can also check the toner level in the following ways.
For Windows
®
:
Start Dell Printer Hub or Dell Printer Management Tool, and then
click the
Overview tab.
For OS X and Linux:
Start the Status Monitor, and then view the Printer Status window.
b Replace the toner cartridges as necessary.
If the problem persists, proceed to step 2.
2 If you are using non-Dell brand toner cartridges, enable the Non-Dell
Toner option.
a Start the Tool Box on Dell Printer Hub or Dell Printer Management
Tool, and then click
Service Tools on the Printer Maintenance
tab.
NOTE:
• For details about how to start the Tool Box, see "Tool
Box."
b Make sure that the On check box under Non-Dell Toner is
selected.
If the problem persists, proceed to step 3.
3 Disable the Toner Saver in the print driver.
a On the Others tab, make sure that Off is selected in the Toner
Saver drop-down menu.
If the problem persists, proceed to step 4.
4 The print media surface may be uneven. Try changing the Paper Type
setting in the print driver. For example, change the plain paper to
thick.
a On the General tab, change the Paper Type setting.
If the problem persists, proceed to step 5.
5 Make sure that the correct print media is being used. See "Supported
Print Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 6.
6 Make sure that the transfer unit is correctly installed.
If the problem persists, proceed to step 7.