Creo Color Controller C-80, Technical Manual

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Hardware Error Messages
Software Error Messages
Connection Error Messages
4.4.11 Collecting Data Log Files
The data logs collection feature enables you to collect log files from both the Color
Controller C-80 software and system board.
When troubleshooting a problem in the system, you may be requested to recreate
the problem with the data log collection tool enabled and send the trace results to
your service representative.
Message Recovery Action
FusionRA load
failure. Reboot
the system.
1. Check that the FusionRA board is seated
correctly and restart the system.
2. Run the diagnostics test.
3. If the error message still appears, replace
the board.
Message Recovery Action
Failed to spool
the file during
job submission
Check the image disk space and free disk
space, if required.
Failed to locate
the thumbnail for
element <name of
element> in the
job <job name>
Repeat the RIP process.
Wrong striping
configuration—
reboot the
computer and
configure the
striping
Re-create striping. See Disk Striping on
page 77.
Message Recovery Action
Ethernet
connection
failure
1. Check the cable connections.
2. Restart the client workstation computer
and the Color Controller C-80.
3. Check the communication parameters in
the client workstation computer and the
Color Controller C-80.