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Cisco Small Business Pro SPA 502G, Administration Manual

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Configuring SIP, SPCP, and NAT

Session Initiation Protocol and Cisco IP Phones

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide

82

4

 

SIP Proxy Redundancy

An average SIP proxy server may handle tens of thousands of subscribers. A 
backup server allows an active server to be temporarily switched out for 
maintenance. Cisco phones support the use of backup SIP proxy servers to 
minimize or eliminate service disruption.

A static list of proxy servers is not always adequate. If your user agents are served 
by different domains, for example, you would not want to configure a static list of 
proxy servers for each domain into every Cisco IP phone. 

A simple way to support proxy redundancy is to configure a SIP proxy server in 
the Cisco IP phone configuration profile. The DNS SRV records instruct the phones 
to contact a SIP proxy server in a domain named in SIP messages. The phone 
consults the DNS server. If configured, the DNS server returns an SRV record that 
contains a list of SIP proxy servers for the domain, with their host names, priority, 
listening ports, and so on. The Cisco IP phone tries to contact the hosts in the order 
of their priority.

If the Cisco IP phone currently uses a lower-priority proxy server, the phone 
periodically probes the higher-priority proxy and switches to the higher-priority 
proxy when available.

Configuring Survivable Remote Site Telephony (SRST) Support

The 

proxy

 and 

outbound proxy

 fields in the Ext tab can be configured with an 

extension that includes a statically-configured DNS SRV record or DNS A record. 
This allows for failover and fallback functionality with a secondary proxy server. 
The format for the parameter value is as follows:

FQDN format: hostname[:port][:SRV=host-list OR :A=ip-list]

host-list:  srv[|srv[|srv…]]

srv: hostname[:port][:p=priority][:weight][:A=ip-list]

ip-list: ip-addr[,ip-addr[,ip-addr…]]

The default priority is 0 and default weight is 1. The default port is 0, and the 
application substitutes the proper port value (for example, port 5060 for SIP).

RFC3311 Support

The Cisco SPA 525G supports RFC3311, the SIP UPDATE Method.

Summary of Contents for Small Business Pro SPA 502G

Page 1: ...Cisco Small Business Pro IP Phones Models SPA 501G 502G 504G 508G 509G 525G and WIP310 ADMINISTRATION GUIDE ...

Page 2: ...CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Lumin Cisco Nexus Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation Continuum EtherFast EtherSwitch Event Center Explorer Follow Me Browsing GainMaker iLYNX IOS iPhone IronPort the IronPort logo Laser Link LightStream Linksys MeetingPlace MeetingPlace ...

Page 3: ...nistration User Interface 11 Understanding Administrator and User Views 13 Accessing Administrative Options 13 Understanding Basic and Advanced Views 14 Using the Web Administration Tabs 14 Roadmap to Web UI Features 14 Viewing Phone Information 17 Using IVR on the Cisco SPA 501G IP Phone 17 Chapter 2 Configuring Lines and Extensions 20 Configuring Lines 20 Shared Line Appearances 20 Configuring a...

Page 4: ...anging the Display Background Cisco SPA 500 Series 35 Configuring the Screen Saver 37 Configuring the LCD Contrast 39 Configuring Back Light Settings Cisco SPA 525G 40 Configuring Linksys Key System Parameters 40 Enabling Call Features 41 Enabling Anonymous Call and Caller ID Blocking 41 Enabling Automatic Call Distribution ACD 42 Enabling Call Back 42 Enabling Call Park and Call Pickup 43 Enablin...

Page 5: ...525G IP Phone 61 Configuring Audio Settings 62 Configuring Audio Input Gain Cisco SPA 500 Series 63 Enabling Wireless Cisco SPA 525G only 64 Enabling Bluetooth Cisco SPA 525G only 64 Enabling SMS Messaging 65 Enabling the Web Server 66 Configuring Lightweight Directory Access Protocol LDAP for the Cisco SPA 500 Series 67 Configuring BroadSoft Settings Cisco SPA 500 Series 71 Configuring BroadSoft ...

Page 6: ...ettings for Extensions 95 Configuring a SIP Proxy Server 99 Configuring Subscriber Information Parameters 102 Configuring SPCP on the Cisco SPA 525G 103 Configuring SPCP on the Cisco SPA 50XG 104 Network Address Translation NAT and Cisco IP Phones 104 NAT Mapping with Session Border Controller 105 NAT Mapping with SIP ALG Router 105 Configuring NAT Mapping with a Static IP Address 105 Configuring ...

Page 7: ...ing the IP Phones in a VLAN 127 Configuring SSL VPN on the Cisco SPA 525G 129 Configuring the VPN on the Security Appliance 130 Configuring the VPN on the Cisco SPA 525G 130 Chapter 6 Provisioning Basics 133 Provisioning Capabilities 134 Provisioning Configuration from Phone Keypad 134 IP Phone Configuration Profiles 136 Obtaining the SPC Tool 137 General Purpose Parameters 138 Sample Configuratio...

Page 8: ...T Tone 150 Call Progress Tones 151 Distinctive Ring Patterns 151 Control Timer Values sec 152 Configuring Supplementary Services Star Codes 153 Entering Star Code Values 153 Activating or Deactivating Supplementary Services 158 Vertical Service Announcement Codes SPA 500 Series 158 Bonus Services Announcement description 159 Outbound Call Codec Selection Codes 160 Miscellaneous Parameters 161 DTMF...

Page 9: ...ng the Cisco SPA 500S Attendant Console 180 Cisco SPA 500S Features 181 Setting Up the Cisco SPA 500S Attendant Console 182 Configuring the Cisco SPA 9000 for the Cisco SPA 500S 183 Configuring the BroadSoft Server for the Cisco SPA 500S 183 Configuring the Asterisk Server for the Cisco SPA 500S 184 Configuring the Cisco SPA 500S 185 Unit Key Configuration Scripts 186 Assigning Cisco SPA 500S LEDs...

Page 10: ...Tab 204 System Configuration 205 Internet Connection Type and Static IP Settings 206 PPPoE Settings 207 Optional Network Configuration 207 VLAN Settings 209 Wi Fi Settings Cisco SPA 525G only 210 Bluetooth Settings Cisco SPA 525G only 210 VPN Settings 210 SIP Tab 211 SIP Parameters 211 SIP Timer Values sec 215 Response Status Code Handling 217 RTP Parameters 218 SDP Payload Types 220 NAT Support P...

Page 11: ...llaneous Line Key Settings 249 Line Key LED Pattern 250 Supplementary Services 252 Ring Tone Cisco SPA 500 Series 254 Ring Tone WIP310 255 Auto Input Gain dB 255 Multiple Paging Group Parameters 256 Extension Mobility 257 BroadSoft Settings 257 XML Service 258 Lightweight Directory Access Protocol LDAP Corporate Directory Search 259 Programmable Softkeys 261 Ext Tab 263 General 264 Share Line Appe...

Page 12: ...ettings 280 Web Information Service Settings Cisco SPA 525G 280 Audio Volume 281 Screen Cisco SPA 525G 281 Attendant Console Tab Cisco SPA 500 Series 283 General 283 Unit 2 284 Attendant Console Status 285 Cisco SPA 525G Specific Tabs 286 Wi Fi 286 Bluetooth Cisco SPA 525G 286 Personal Address Book 286 Call History 286 Speed Dials 287 Firmware Upgrade 287 Appendix C Where to Go From Here 288 ...

Page 13: ... User Interface page11 Viewing Phone Information page17 Using IVR on the Cisco SPA 501G IP Phone page17 Overview of the Phones The Cisco SPA 500 Series and Wireless G IP Phone family is a line of full featured VoIP Voice over Internet Protocol phones that provide voice communication over an IP network They provide all the features of traditional business phones such as call forwarding redialing sp...

Page 14: ...ling call transfer call pick up and call monitoring Multi colored LEDs monitor the status of each configured voice line via busy lamp field BLF You can attach two attendant consoles to an IP phone for 64 LEDs buttons For more information see Chapter 9 Configuring the Cisco SPA 500S Attendant Console Model Screen Lines Softkeys Navigation Button SPA 501G Paper labels 8 4 fixed forward cancel confer...

Page 15: ...IP PBX system that supports SIP The Cisco SPA 500 Series IP phones can be used as part of a Cisco SPA 9000 Voice System phone network a SIP network or as part of the Cisco Unified Communications 500 Series for Small Business Figure1 Network Configuration Example NOTE Using the Cisco SPA 500 Series and Wireless G IP Phones as part of a Cisco SPA 9000 Voice System Network provides seamless integrati...

Page 16: ...tch to a local area network With an Internet connection the Cisco SPA 9000 Voice System can subscribe to ITSP services to take advantage of low calling rates With the optional Cisco SPA 400 the Cisco SPA 9000 Voice System can connect to the Public Switched Telephone Network PSTN to support legacy phone lines The Cisco SPA 400 also provides local voice mail service When you use Cisco SPA 500 Series...

Page 17: ... as BroadSoft and Asterisk that use SIP for call processing Configuration of those systems is not covered in this document Additional resources for configuring the Cisco SPA 500 Series and Wireless G IP Phones to work with these systems are available in Appendix C Where to Go From Here Prerequisites This document assumes that you have performed the following prerequisites before administering your...

Page 18: ...ones section on page139 Cisco SPA 50XG and WIP310 Firmware Upgrade Executable File Cisco SPA 50X or WIP310 Download the firmware upgrade utility from the product page on Cisco com to your PC desktop and run the upgrade from your PC by double clicking the executable file Your computer must be on the same network as the Cisco SPA 500 Series and Wireless G IP Phone Cisco SPA 525G Web Interface Cisco ...

Page 19: ...s the Setup button STEP 2 Scroll to Status and press Select STEP 3 Select Product Information The current firmware is displayed under Software Version WIP310 STEP 1 In the Home screen press the Options highlight Phone Info and press the Select button STEP 2 Scroll to Software Version Determining Your IP Address Before you upgrade you ll need the IP address of the phone you are upgrading To get you...

Page 20: ...STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select The IP address of your phone is displayed WIP310 STEP 1 In the Home screen press the Select key and navigate to Settings STEP 2 Press the Select key and navigate to Phone Info STEP 3 The IP Address section displays the IP address Downloading the Firmware NOTE Requires a Cisco com user ID and password STEP 1 D...

Page 21: ...le for the firmware upgrade STEP 2 Click Continue after reading the message regarding upgrading and your service provider STEP 3 Enter the IP address of your phone STEP 4 Follow the on screen directions Cisco SPA 525G STEP 1 Log in to the web interface for the phone STEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade Window STEP 4 Browse to select the firmware file from your PC Cl...

Page 22: ...n For more information refer to the Cisco Unified Communications 500 Office Administrator Guide To access the IP phone administration web user interface UI STEP 1 Launch a web browser on a computer that can reach the phone on the network STEP 2 Direct the browser to the IP address of the phone To determine the IP address Cisco SPA 502G Cisco SPA 504G Cisco SPA 508G Cisco SPA 509G Press the Setup b...

Page 23: ...that it is set to Yes If not press the Edit soft key and press y n soft key to set it to Yes STEP 4 Press OK then press Save Cisco SPA 501G STEP 1 Press the Setup button on the phone STEP 2 In the IVR menu enter 7932 STEP 3 Press 1 to enable the web server then press STEP 4 To save press 1 to review press 2 to re enter press 3 to exit press WIP310 STEP 1 In the Home screen press the Select button ...

Page 24: ...d for it when you click Admin Login The Administrator account can modify all web profile parameters including web parameters available to the user login The Administrator specifies the parameters that a User account can modify using the Provisioning tab of the web UI NOTE No default passwords are assigned to either the Administrator or User accounts Only the Administrator account can assign and ch...

Page 25: ...IP Phone Field Reference Roadmap to Web UI Features The following tables provide a roadmap to features available on the web UI To perform these tasks On the web UI click the View phone extension and line call information including DHCP current IP address DNS addresses Software and hardware versions Broadcast RTP and SIP information Registration state Packets sent received lost and other informatio...

Page 26: ...de for Cisco service providers Configure parameters that depend on country or region including Call progress tones Ring patterns Star codes vertical service activation codes Vertical service announcement codes Local date time and language Regional tab See Chapter 7 Configuring Regional Parameters and Supplementary Services Configure General phone station info which applies to all extensions config...

Page 27: ...gs Ext tab 1 6 depending on phone model See Chapter 2 Configuring Lines and Extensions Customize user level parameters including Call forward Speed dial Supplementary services Web information RSS newsfeeds Traffic information settings Audio volume Phone GUI settings User tab See Chapter 3 Customizing Cisco SPA and Wireless IP Phones View and change parameters for Unit 1 and Unit 2 applicable only ...

Page 28: ...vides an IVR menu to perform configuration tasks and obtain information about the phone To access the IVR menu press the Settings button Enter the number of the option and press Some menus require entering of further information or numbers You have the following options Number Option 100 Tells you if Dynamic Host Configuration Protocol DHCP is enabled 110 Recites the IP address of the phone 120 Re...

Page 29: ...ting 111 Set a static IP address Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP must be disabled to use this option if DHCP is not disabled you receive an error message 121 Set a netmask Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP ...

Page 30: ...n press To save press 1 To review the value you entered press 2 To re enter press 3 To exit press 7932 Enable or disable the web server Press 1 to enable or 0 to disable then press To save press 1 to review press 2 to re enter press 3 to exit press 723646 Enable or disables access to the administrative admin login on the web interface Press 1 to enable or 0 to disable then press To save press 1 to...

Page 31: ...all can be active in conversation and seven can be on hold Shared Line Appearances Shared Line Appearance SLA allows multiple phones to share an extension number and manage a call as a group At any given time each station sharing a call appearance can monitor the state of the call appearance A station can select a shared call appearance to make a call only if the call appearance is not being used ...

Page 32: ... interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under each line key for the phone configure the following Extension Assign an extension to the line key Defaults to 1 Generally you should reserve EXT 1 on the client station as the primary and private extension of the designated user Configure shared extensions on EXTs 2 through 6 depending on phone model Short Nam...

Page 33: ... buttons a hollow telephone icon is displayed next to the shared line button For the Cisco SPA 525G a telephone icon is displayed STEP 4 In the Shared User ID field enter the user ID name of the phone with the extension that is being shared STEP 5 Optional In the Subscription Expires field enter the number of seconds before the SIP subscription expires Before the subscription expiration the phone ...

Page 34: ...pports the private hold feature for MetaSwitch and Broadsoft Users who have a shared line can press the PrivHold softkey and the call can only be resumed by the user who placed the call on hold No barge in can be performed on these calls STEP 10 Click Submit All Changes Assigning Busy Lamp Field Call Pickup and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone You can configu...

Page 35: ...ion interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Phone tab STEP 5 Find the first line to configure line 4 in this example a From the Extension drop down list choose Disabled b From the Share Call Appearance drop down list choose private c Enter the following string in the Extended Function field fnc blf cp sub Stephanie PROXY ext 300 PROXY Using the following syntax fn...

Page 36: ...ringing at Stephanie s line Configuring Speed Dial In this example the assistant Bob extension 200 has another idle line line 5 on his Cisco SPA 508G He would like to be able to speed dial his supervisor Mark extension 400 from that line To configure this feature for Bob s Cisco SPA 508G STEP 1 Log in to the web administration interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click t...

Page 37: ...press this line button to park a call or retrieve a parked call To configure STEP 1 Log in to the web administration interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Attendant Console tab In the General section under Server Type choose RFC3265_4236 STEP 5 Click the Phone tab STEP 6 Choose the line key to configure line 5 in this example a From the Extension drop down list ...

Page 38: ...r idle phone lines can also be configured to access services such as the following XML services MP3 player Weather RSS News RSS To configure line keys to access services STEP 1 Log in to the web administration interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Phone tab STEP 5 Find the first line to configure line 4 in this example a From the Extension drop down list choose ...

Page 39: ...esses weather information news pressing the line button accesses news For example to configure line 4 for the mp3 player fnc mp3 STEP 6 Click Submit All Changes After the phone reboots configured lines glow orange and display the following icons next to the extension label xml XML icon mp3 mp3 player icon news RSS icon weather thermometer icon Configuring Line Key LED Patterns on the Cisco SPA 500...

Page 40: ...n from the application server Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Seized LED Appears when this station seizes the call appearance to prepare for a new outbound call Defaults to blank c r Remote Seized LED applicable only to shared call appearance Appears when the shared call appearance is seized by another statio...

Page 41: ...ank c r p d Local Held LED Appears when the call appearance is held by this station Defaults to blank c r p s Remote Held LED applicable only to shared call appearance Appears when another station places this call appearance on hold Defaults to blank c 4 p s Register Failed LED LED pattern when the corresponding extension has failed to register with the proxy server Leaving this entry blank indica...

Page 42: ...ure many parameters differently for different extensions These parameters are grouped on the Ext number tab These parameters are explained in other sections of this document NAT Network and SIP Settings Chapter 4 Configuring SIP SPCP and NAT Call Feature Settings Chapter 3 Customizing Cisco SPA and Wireless IP Phones Proxy and Registration Chapter 4 Configuring SIP SPCP and NAT Subscriber Informat...

Page 43: ...S Messaging page 65 Enabling the Web Server page 66 Configuring Lightweight Directory Access Protocol LDAP for the Cisco SPA 500 Series page 67 Configuring BroadSoft Settings Cisco SPA 500 Series page 71 Configuring Music On Hold page 75 Configuring Extension Mobility with a BroadSoft Server page 76 Configuring Video Surveillance on the Cisco SPA 525G page 77 Configuring Phone Information and Disp...

Page 44: ... Login and advanced STEP 3 Click the Phone tab STEP 4 Under General enter the Voice Mail Number This is the internal or external phone number or URL to access the voice mail system If using an external voice mail service the number must include any digits required to dial out and any required area code STEP 5 Click Submit All Changes The phone reboots Configuring Internal Voice Mail for Each Exten...

Page 45: ...min Login and advanced STEP 3 Click the Phone tab In the Text Logo field enter logo text as follows Up to two lines of text Each line must be fewer than 32 characters Insert a new line character n and escape code oa between lines For example Super n 0aTelecom will display Super Telecom STEP 4 Click Submit All Changes The phone reboots Cisco SPA 525G STEP 1 Log in to the web administration interfac...

Page 46: ...Phone models and acceptable image file types are Cisco SPA 50XG Bitmap format 1 bit per pixel color size 128 x 48 pixels Cisco SPA 525G Either jpg format recommended or bitmap 1 4 8 24 or 32 bits per pixel Recommended image size is 320 x 240 pixels Other image sizes are scaled to fit which can cause distortion NOTE The phone does not reboot after you change the background image URL Cisco SPA 50XG ...

Page 47: ...e from the link and displays it on the screen The phone automatically retrieves the picture after the specified number of seconds STEP 7 Click Submit All Changes When the BMP Picture Download URL is changed the phone compares the URL to the previous image s URL If the URLs are the same the phone does not perform the download If the URLs are different the phone downloads the new image and displays ...

Page 48: ...es not perform the download If the URLs are different the phone downloads the new image and displays it providing the Select Background Picture field is set to Download BMP Picture Configuring the Screen Saver You can configure a screen saver for the Cisco SPA 500 Series IP Phone Not applicable to WIP310 This option enables a screen saver on the phone s LCD When the phone is idle for a specified t...

Page 49: ...tion interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Screen in the Screen Saver Enable field choose yes STEP 5 In the Screen Saver Type field choose the display type Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through ...

Page 50: ... to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Audio Volume in the LCD Contrast field enter a number value from 1 to 30 The higher the number the greater the contrast on the screen STEP 5 Click Submit All Changes Cisco SPA 525G STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the ...

Page 51: ...Parameters To configure the phone as part of a Linksys Key System for use with the Cisco SPA 9000 STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the SIP tab STEP 4 Configure the following fields Linksys Key System Enables or disables the Linksys Key System for use with the Cisco SPA 9000 Defaults to yes See the Cisco SPA 9000 System Administrat...

Page 52: ...none STEP 5 Click Submit All Changes Enabling Call Features This section describes how to enable and disable call features on the phone Enabling Anonymous Call and Caller ID Blocking STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Supplementary Services under the type of call blocking to enable choose yes Block ANC Blo...

Page 53: ...tab STEP 4 Under Supplementary Services in the ACD Login Serv field choose yes STEP 5 In the ACD Ext field choose the extension used for handling ACD calls Select 1 6 depending on your phone model Defaults to 1 STEP 6 Click Submit All Changes Enabling Call Back Call back is a feature that forces the phone to repeatedly try a number that has been dialed and received a busy response The busy number ...

Page 54: ...ace STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Supplementary Services under the type of call feature to enable choose yes Call Park Serv Enables call parking Call Pickup Serv Enables call pickup STEP 5 Click Submit All Changes Enabling Call Transfer and Call Forwarding STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 ...

Page 55: ...g Call Waiting To enable call waiting STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Supplementary Services in the CW Setting field choose yes STEP 5 Click Submit All Changes Enabling Conferencing To allow the user to perform call conferencing on the phone STEP 1 Log in to the web administration interface STEP 2 Click...

Page 56: ... Changes Enabling Do Not Disturb You can allow users to turn the Do Not Disturb feature on and off This feature directs all incoming calls to voice mail or if voice mail is not configured plays a message to the caller saying the user is unavailable NOTE On the Cisco SPA 500 Series IP Phones users can press the Ignore softkey to divert a ringing call to the forwarded destination To allow users to u...

Page 57: ... 3 Click the User tab STEP 4 Under Supplementary Services in the Miss Call Shortcut field choose yes STEP 5 Click Submit All Changes Logging Missed Calls Cisco SPA 500 Series You may want to disable or enable missed call logging per extension For example if you have set up a line to monitor another user s line you may want to disable missed call logging for the monitored line STEP 1 Log in to the ...

Page 58: ... stations at once or page groups of phones If the client station is on an active call while a group page starts the incoming page is ignored When paging occurs the speaker on the paged stations is automatically powered on unless the handset or headset is being used Group page is one way only The paged client stations can only listen to the call from the originator To enable paging STEP 1 Log in to...

Page 59: ... the phone STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Multiple Paging Group Parameters enter the paging commands into the Group Paging Script field The syntax is as follows pggrp ip address port name xxx num xxx listen yes no Where IP address Multicast IP address of the phone that will listen for and receive pages port Port on which to page you must use different...

Page 60: ...That phone will automatically receive pages sent to those two paging groups For each Sales phone enter the following in the Phone Multiple Paging Groups Parameters Group Paging Script field pggrp 224 123 123 121 43210 name All num 801 listen yes pggrp 224 123 123 121 43211 name Sales num 802 listen yes pggrp 224 123 123 121 43212 name Support num 803 pggrp 224 123 123 121 43213 name Engineering nu...

Page 61: ...tory Call Forward and Do Not Disturb Other softkeys are available during specific call states for example if a call is on hold the Resume softkey displays You can customize the softkeys displayed on the phone To program softkeys STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 In the Programmable Softkeys section under Progra...

Page 62: ...and the phone state under which the softkey displays You can have a maximum of 16 softkeys for each call state field Keyword Key Label Definition Available Phone States acd_login Login Logs user in to Automatic Call Distribution ACD Idle acd_logout Logout Logs user out of ACD Idle alpha Alpha Enter alphabetic characters in a data entry field Off Hook Dialing Input answer Answer Answers an incoming...

Page 63: ...t are active or on hold Connected Start Conf confLx Conf Line Conferences active lines on the phone Requires that Conf Serv is enabled and there are two or more calls that are active or on hold Connected delchar delChar Deletes a character when entering text Dialing input dial Dial Dials a number Dialing input dir Dir Provides access to phone directories Idle Connected Start Conf Start Xfer Off Ho...

Page 64: ... Ringing join Join Connects a conference call Conferencing lcr Call Rtn lcr Returns the last missed call Idle Missed Call Off Hook no input left Left Moves the cursor to the left Dialing Input miss Miss Displays the list of missed calls Missed Call newcall New Call Begins a new call Hold Shared Active option Option Opens a menu of input options Off Hook no input Dialing input park Park Puts a call...

Page 65: ...code Input Star Code code Displays a list of star codes that can be selected Off Hook Dialing input toggle Toggle Switches between two calls that are active or on hold Cisco SPA 502 Connected unavail Unavail Denotes that a user who is logged in to an ACD server has set his status as unavailable Idle unpark Unpark Resumes a parked call Idle Off Hook no input xfer Transfer xfer Performs a call trans...

Page 66: ...igured NOTE The name field displays on the softkey on the phone display screen Cisco recommends a maximum of 8 characters for a Cisco SPA 50X phone and 10 characters for a Cisco SPA 525G phone If more characters are used the label can be truncated on the phone display To configure an XML script enter the following in the PSK field fnc xml url http scriptURL xml nme scriptname where fnc is the func...

Page 67: ...the phone is connected on a call You want the outbound call that is going to the speed dial to originate from the second extension on the user s phone not the primary extension STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 In the Programmable Softkeys section edit the following Programmable Softkey Enable yes PSK1 fnc sd e...

Page 68: ...ff hook Configuring the Message Waiting Indicator You can configure the message waiting indicator MWI for separate extensions on the phone The MWI lights based on the presence of new voicemail messages in the mailbox However if the indicator at the top of your Cisco SPA 500 Series IP Phone is not lighting when voice mail is left or you are not seeing message waiting notifications on your WIP310 ST...

Page 69: ...nes user ring tone 1 or 2 using TFTP http phone_ip_addr ringtone1 url Where the URL syntax is tftp host port path The default host is the TFTP host Port is optional The default port is 69 The link is case sensitive On the IP phones user downloaded ring tones are labeled User 1 and User 2 in the choices for the Default Ring On the phone ring tone menu the User 1 and 2 choices are replaced by the co...

Page 70: ...ath field If the connection cannot be established a default ring tone is played STEP 5 Click Submit All Changes User Created MP3 Ring Tones Cisco SPA 525G Cisco SPA 525G users can create up to two ring tones from an MP3 audio file stored on a USB memory device For instructions see the Cisco Small Business Pro SPA 525G User Guide SIP located on Cisco com See Appendix C Where to Go From Here for the...

Page 71: ...ange the start or end positions or to squeeze or stretch the audio STEP 8 Click Upload to Phone to upload the ring tone to the phone Click OK when the success status message appears STEP 9 Close the open Ring Tone Utility windows To create a ring tone and save it to a file STEP 1 Open the Ring Tone Utility STEP 2 Enter the IP address of the user s phone or press Skip to create the ring tone and sa...

Page 72: ...open Ring Tone Utility windows Assigning a Ring Tone to an Extension STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Ext number tab STEP 4 Under Call Feature Settings in the Default Ring field choose from the following No Ring 1 through 10 User 1 User 2 STEP 5 Click Submit All Changes Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone ...

Page 73: ...n be modified by the user by pressing the volume control button on the phone then pressing the Save soft button Not applicable to the WIP310 Parameter Description RSS Feed URLs 1 5 URLs for Local and World news Finance Sports and Politics Default values are 1 Local News defaults to URL http rss cnn com rss cnn_us rss 2 World News defaults to URL http newsrss bbc co uk rss newsonline_uk_edition wor...

Page 74: ...1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Audio Input Gain dB choose the item to configure If you enter a positive value amplification increases sound is louder If you enter a negative value amplification decreases sound is softer You can enter a value from 6 decibels to 6 decibels All fields default to zero Parameter...

Page 75: ...1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Under Wi Fi Settings in the SPA525 wifi on field choose yes STEP 5 Click Submit All Changes Enabling Bluetooth Cisco SPA 525G only The Cisco SPA 525G supports Bluetooth to allow use of the phone with a wireless Bluetooth enabled headset To enable Bluetooth STEP 1 Log in to the web ...

Page 76: ...lable Include additional text with a call to facilitate call processing Cisco SPA 50XG To enable text message receipt on the Cisco SPA 50XG phones STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Supplementary Services in the Text Message field choose yes STEP 5 Optional To enable receipt of text messages from a third pa...

Page 77: ...og in to the phone using a web interface Administrators and users have different privileges and see different options for the phone based on their role To enable the web server STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 In the Enable Web Server field choose yes to enable the web administration server for the phone For ...

Page 78: ...The maximum password length is 32 characters STEP 9 Click Submit All Changes You can also enable the web administration interface from the Phone tab does not apply to the WIP310 STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Web Serv choose yes STEP 5 Click Submit All Changes Configuring Lightweight Directory Access P...

Page 79: ...in Login and advanced STEP 3 Click the System tab STEP 4 In the Optional Network Configuration section under Primary DNS enter the IP address of the DNS server Only required if using Active Directory with authentication set to MD5 STEP 5 In the Optional Network Configuration section under Domain enter the LDAP domain Only required if using Active Directory with authentication set to MD5 NOTE Some ...

Page 80: ... client and the server Simple The client sends its fully qualified domain name and password to the LDAP server May present security issues Digest MD5 The LDAP server sends authentication options and a token to the client The client returns an encrypted response that is decrypted and verified by the server LDAP Client DN Enter the distinguished name domain components dc for example dc cv2bu dc com ...

Page 81: ...name cn For example cn cn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end You must enter a value in both the last name and first name fields so that the LDAP corporate directory option displays on the phone If both fields are empty the directory does not display LDAP Search Item 3 Additional customized search item Can be blank if not needed LDAP Item...

Page 82: ...Configuring BroadSoft Settings Cisco SPA 500 Series Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal group or enterprise contacts This application feature uses BroadSoft s Extended Services Interface XSI LDAP Number Mapping Can be blank if not needed Uses the same syntax as the dial plan field NOTE With the LDAP number mapping you can ...

Page 83: ... Allows users to search on last name first name user or group ID phone number extension department or email address Group Allows users to search on last name first name user ID phone number extension department or email address Personal Allows users to search on last name first name or telephone number Directory UserID BroadSoft User ID of the phone user for example johndoe xdp broadsoft com Direc...

Page 84: ...hrough 5 that is registered to the BroadSoft server STEP 5 Click Submit All Changes Configuring XML Services The Cisco SPA 500 Series IP Phones provide support for XML services such as an XML Directory Service or other XML applications The following table shows some Cisco XML objects that are supported by the Cisco SPA 500 Series IP Phones Cisco XML Object Supported Phone CiscoIPPhoneMenu Cisco SP...

Page 85: ...NUMBER For more information on XML support see the Cisco Small Business Support community The URL is given in Appendix C Where to Go From Here To configure the phone to connect to an XML Directory service STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Enter the following information CiscoIPPhoneFileMenu Cisco SPA 525G Cisco...

Page 86: ...tion XML Application Service Name Name of the XML application Displays on the user s phone as a menu item XML Application Service URL URL where the XML application is located NOTE If you have configured an unused line button to connect to an XML application the button connects to the URL configured here unless you enter a different URL when configuring the line button See the Configuring Unused Li...

Page 87: ...obility EM EM lets people who work different shifts or who work at different desks during the week share an extension EM dynamically configures a phone according to the current user A Login prompt appears on the phone display when EM is enabled The user must enter their User ID and Password For example when User A logs in to the phone all of her personal phone settings are available Later in the d...

Page 88: ...Business Internet Video Camera to provide simple video monitoring from your IP phone of a location such as a lobby entrance or doorway Up to four cameras can be monitored from one IP phone NOTE Camera audio is not supported The Cisco SPA 525G connects to the videocamera and provides a real time video stream display from the camera Storage and manipulation of video and physical camera control are n...

Page 89: ...Enable Video VLAN field choose yes This option separates camera traffic to a separate VLAN STEP 4 Optional If configuring Virtual LAN VLAN support in the Enable Video VLAN field choose yes The default Video VLAN ID is 1 the data VLAN To separate traffic onto another VLAN for example a VLAN for video traffic only enter the ID for that VLAN Video VLAN parameters do not apply to Wi Fi or VPN STEP 5 U...

Page 90: ...amera from their phone can press Call to dial the number of the phone associated with the camera For example someone monitoring the lobby could call the receptionist to identify a visitor STEP 10 Repeat Step 4 through Step 8 for each camera STEP 11 Click Submit All Changes Viewing the Video To view video from the phone STEP 1 Press the Setup button STEP 2 Scroll to Video Monitoring and press Selec...

Page 91: ... Cisco SPA 50XG page 104 Network Address Translation NAT and Cisco IP Phones page104 Session Initiation Protocol and Cisco IP Phones Cisco IP phones use Session Initiation Protocol SIP allowing interoperation with all ITSPs supporting SIP SIP handles signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session ...

Page 92: ...ideo it does not guarantee real time delivery of data RTP provides mechanisms for the sending and receiving applications to support streaming data Typically RTP runs on top of the UDP protocol See Configuring NAT Mapping with STUN section on page 106 SIP Over TCP To guarantee state oriented communications Cisco IP phones can use TCP as the transport protocol for SIP This protocol is guaranteed del...

Page 93: ... server returns an SRV record that contains a list of SIP proxy servers for the domain with their host names priority listening ports and so on The Cisco IP phone tries to contact the hosts in the order of their priority If the Cisco IP phone currently uses a lower priority proxy server the phone periodically probes the higher priority proxy and switches to the higher priority proxy when available...

Page 94: ...ssage For example CiscoIPPhoneExecute ExecuteItem Priority 0 URL http xmlserver com event xml CiscoIPPhoneExecute Authentication challenge MD5 MD5 A1 nonce nc value cnonce qop value MD5 A2 where A1 username realm passwd and A2 Method digest uri Configuring SIP SIP settings for the Cisco SPA 500 Series and Wireless IP Phones are configured for the phone in general and for individual extensions The ...

Page 95: ...n normal non compact headers the phone substitutes incoming headers with compact headers If set to no the Cisco IP phone uses normal SIP headers If inbound SIP requests contain compact headers the phone reuses the same compact headers when generating the response regardless of this setting Defaults to no Escape Display Name Setting this parameter to yes encloses the configured Display Name string ...

Page 96: ... either setting the phone includes a sendonly syntax in the SDP Defaults to yes Random REG CID On Reboot If set to yes the IP phone uses a different random call ID for registration after the next software reboot If set to no the IP phone tries to use the same call ID for registration after the next software reboot With either setting the phone uses a new random call ID for registration after a pow...

Page 97: ...hone s line status If setting up a Cisco SPA 500S see Chapter 9 Configuring the Cisco SPA 500S Attendant Console Defaults to no Caller ID Header Select where the IP phone gets its caller ID from PAID RPID FROM P ASSERTED IDENTITY REMOTE PARTY ID FROM header Defaults to PAID RPID FROM NOTE Not applicable to the WIP310 SRTP Method Selects the method to use for SRTP Two choices are available x sipura...

Page 98: ...Ranges from 0 to 64 seconds Defaults to 5 seconds SIP T2 RFC 3261 T2 value which is the maximum retransmit interval for non INVITE requests and INVITE responses Ranges from 0 to 64 seconds Defaults to 4 seconds SIP T4 RFC 3261 T4 value which is the maximum duration a message remains in the network Ranges from 0 to 64 seconds Defaults to 5 seconds SIP Timer B RFC 3261 INVITE transaction time out va...

Page 99: ...tion time allowed from the proxy in the Expires header or as a Contact header parameter If the proxy returns a value less than this setting the minimum value is used Defaults to 1 second Reg Max Expires Maximum registration expiration time allowed from the proxy in the Min Expires header If the value is greater than this setting the maximum value is used Defaults to 7200 seconds Reg Retry Intvl se...

Page 100: ... Retry Long Intvl when retrying REGISTER after a failure Defaults to 0 which disables this feature NOTE Not applicable to WIP310 Reg Retry Intvl Cap Reg_Retry_Intvl_Cap Maximum value of the exponential delay The maximum value to cap the exponential backoff retry delay which starts at the Register Retry Intvl and doubles every retry Defaults to 0 which disables the exponential backoff feature that ...

Page 101: ... status code for the appropriate Special Information Tone SIT For example if you set the SIT1 RSC to 404 when the user makes a call and a failure code of 404 is returned the SIT1 tone is played Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC Defaults to blank Try Backup RSC SIP response code that retries a backup server for the cu...

Page 102: ...der reports on an active connection During an active connection the Cisco IP phone can be programmed to send out compound RTCP packet on the connection Each compound RTP packet except the last one contains a sender report SR and a source description SDES The last RTCP packet contains an additional BYE packet Each SR except the last one contains exactly 1 receiver report RR the last SR carries no R...

Page 103: ...ved PL packets lost JI jitter in ms LA delay in ms DU call duration in s EN encoder DE decoder Defaults to no STEP 5 Click Submit All Changes Configuring SDP Payload Types Configured dynamic payloads are used for outbound calls only when the Cisco IP phone presents an SDP offer For inbound calls with an SDP offer the phone follows the caller s assigned dynamic payload type Cisco IP phones use the ...

Page 104: ...payload type Ranges from 96 127 Defaults to 98 NOTE Not applicable to Cisco SPA 525G G726r24 Dynamic Payload G 726 24 dynamic payload type Ranges from 96 127 Defaults to 97 NOTE Not applicable to Cisco SPA 525G G726r32 Dynamic Payload G726r32 dynamic payload type The default is 2 G726r40 Dynamic Payload G 726 40 dynamic payload type Ranges from 96 127 Defaults to 96 NOTE Not applicable to Cisco SP...

Page 105: ...r24 Codec Name G 726 24 codec name used in SDP Defaults to G726 24 NOTE Not applicable to Cisco SPA 525G G726r32 Codec Name G 726 32 codec name used in SDP Defaults to G726 32 G726r40 Codec Name G 726 40 codec name used in SDP Defaults to G726 40 NOTE Not applicable to Cisco SPA 525G G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Def...

Page 106: ...ffServ Value ToS DiffServ field value in UDP IP packets carrying RTP data Defaults to 0xb8 RTP CoS Value 0 7 CoS value for RTP data Defaults to 6 Network Jitter Level Determines how jitter buffer size is adjusted by the SPA9000 Jitter buffer size is adjusted dynamically The minimum jitter buffer size is 30 milliseconds or 10 milliseconds current RTP frame size whichever is larger for all jitter le...

Page 107: ...e external SIP port number AuthResync Reboot If this feature is enabled the Cisco IP phone authenticates the sender when it receives a NOTIFY message with the following requests resync reboot report restart XML service To use this feature select yes Otherwise select no Defaults to yes SIP Proxy Require The SIP proxy can support a specific extension or behavior when it sees this header from the use...

Page 108: ... transfers Multiple delay settings Referror Refer Target Referee and Refer To Target are configured on this screen For the Referror Bye Delay enter the appropriate period of time in seconds Defaults to 4 Refer To Target Contact To contact the refer to target select yes Otherwise select no Default no Referee Bye Delay For the Referee Bye Delay enter the appropriate period of time in seconds Default...

Page 109: ... for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP me...

Page 110: ... send a NOTIFY with Event Refer to the transferor for any 1xx response returned by the transfer target on the transfer call leg If set to no the phone will only send a NOTIFY for final responses 200 and higher NOTE Not applicable to the WIP310 Use Anonymous with RPID This parameter applies only if SIP Remote Party ID is set to yes otherwise it is ignored If the parameter is set to yes the FROM hea...

Page 111: ...ries only for Survivable Remote Site Telephony SRST support The proxy is configured with an extension that includes a statically configured DNS SRV record or DNS A record Configuring the proxy allows for failover and fallback functionality with a secondary proxy server For example For SRV Record sip server com SRV node1 sip server com 5060 p 1 w 5 0 node2 sip server com 5060 p 2 w 50 NOTE Set Use ...

Page 112: ...pires too brief error response the phone retries with the value specified in the Min Expires header of the error Defaults to 60 seconds Ans Call Without Reg If enabled the user does not have to be registered with the proxy to answer calls Defaults to no Use DNS SRV Enables DNS SRV lookup for the proxy and outbound proxy Defaults to no DNS SRV Auto Prefix Enables the phone to automatically prepend ...

Page 113: ...t Normal or Based on SRV port The phone creates an internal list of proxies returned in the DNS SRV records If you select Normal the list contains proxies ranked by weight and priority If you select Based on SRV the phone uses normal then inspects the port number based on the first listed proxy port Defaults to Normal Parameter Description Parameter Description Display Name Display name for caller...

Page 114: ... Click the System tab STEP 4 Under System Configuration in the SPA525 protocol field choose SCCP STEP 5 Optional To configure the phone to automatically detect the protocol being used on the network to which it is connected in the SPA525 auto detect sccp field choose yes STEP 6 Click Submit All Changes Auth ID Authentication ID for SIP authentication Defaults to blank Mini Certificate Base64 encod...

Page 115: ...Signaling Protocol field choose SCCP STEP 5 Optional To configure the phone to automatically detect the protocol being used on the network to which it is connected in the SPCP Auto detect field choose yes STEP 6 Click Submit All Changes NOTE For the Cisco SPA501G can be configured using the IVR See the Using IVR on the Cisco SPA 501G IP Phone section on page 17 Network Address Translation NAT and ...

Page 116: ...u have more choices in selecting a router NAT Mapping with SIP ALG Router If the ITSP network does not provide a Session Border Controller functionality you can achieve NAT mapping by using a router that has a SIP ALG Application Layer Gateway By using a SIP ALG router you have more choices in selecting an ITSP Configuring NAT Mapping with a Static IP Address If the ITSP network does not provide a...

Page 117: ... optional STEP 5 Click Submit All Changes NOTE You also need to configure the firewall settings on your router to allow SIP traffic See Configuring SIP on page 83 Configuring NAT Mapping with STUN If the ITSP network does not provide a Session Border Controller functionality and if other requirements are met it is possible to use STUN as a mechanism to discover the NAT mapping This option is consi...

Page 118: ...ab STEP 4 Under NAT Support Parameters configure the following Handle VIA received yes Handle VIA rport yes Insert VIA received yes Insert VIA rport yes Substitute VIA Addr yes Send Resp To Src Port yes STUN Enable Choose yes STUN Server Enter the IP address for your STUN server STEP 5 Click the Ext number tab Configure the following NAT Mapping Enable Choose yes NAT Keep Alive Enable Choose yes o...

Page 119: ...t only if the internal host first sent a packet from that port to the external host NOTE This procedure assumes that a syslog server is configured and is ready to receive syslog messages STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port by default this is 514 STEP 2 Log on to the phone s web UI For information about this see the Using the Web Administrat...

Page 120: ...on about what type of NAT your router uses click the SIP tab and scroll to NAT Support Parameters STEP 9 Back in the SIP tab select yes in the STUN Test Enable drop down box View the debug messages to determine if your network uses symmetric NAT Look for the Warning header in REGISTER messages for example Warning 399 Spa Full Cone NAT detected STEP 10 Click Submit All Changes ...

Page 121: ...ection on page114 Configuring Voice Codecs section on page119 Configuring Domain and Internet Settings section on page122 Setting Optional Network Parameters section on page126 Configuring VLAN Settings section on page 127 Configuring SSL VPN on the Cisco SPA 525G section on page129 Setting Security Features The following features help ensure that calls are secure and authenticated SIP Initial INV...

Page 122: ...ticating communications over the Internet SIP Over TLS eliminates the possibility of malicious activity by encrypting the SIP messages by the SIP proxy of the service provider and the end user SIP Over TLS relies on the widely deployed and standardized Transport Layer Security TLS protocol Note that SIP Over TLS encrypts only the signaling messages and not the media A separate secure protocol such...

Page 123: ... time voice traffic from other phones and gateways Security Description RFC 4568 is supported SRTP provides media encryption to ensure that media streams between devices are secure and that only the intended devices receive and read the data When a call is secure the voice conversation is encrypted so that others cannot eavesdrop on the conversation To enable this feature the IP phone must have a ...

Page 124: ...t The phone can be configured for secure provisioning using the factory installed security certificate To determine if the Client Certificate is installed on the phone SPA 50XG Press the Setup button and select Product Info Scroll to Client Cert SPA 525G Press the Setup button and select Status Select Product Information Scroll to Certificate WIP310 Log in to the web administration interface In th...

Page 125: ...rator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far end equipment Note that Cisco IP phones support voice codec priority You can select up to three preferred codecs The administrator can select the low bit rate codec used for each line G 711a and G 711u are always enabled The following table shows the codecs supported by...

Page 126: ...digitized voice transmission at one through ten 10 ms voice frames per packet When no static payload value is assigned per RFC 1890 Cisco IP phones can support dynamic payloads for G 726 NOTE G 726 is supported only for 32kbps on the SPA 525G 4 1 32 kbps G 729 and G 729A G 729A low medium complexity G 729 medium complexity G 729A requires about half the processing power of G 729 The G 729 and G 72...

Page 127: ...ics bandcalc html Factors Affecting Voice Quality The following factors contribute to voice quality Audio compression algorithm Speech signals are sampled quantized and compressed before they are packetized and transmitted to the other end For IP Telephony speech signals are usually sampled at 8000 samples per second with 12 16 bits per sample The compression algorithm plays a large role in determ...

Page 128: ...ts are not sent to the other end to conserve more transmission bandwidth IP bandwidth is used only when someone is speaking Voice activity detection VAD with silence suppression is a means of increasing the number of calls supported by the network by reducing the required bidirectional bandwidth for a single call A noise level measurement is sent periodically during silence suppressed intervals so...

Page 129: ...setting up and down up only down only or disable Defaults to up and down Echo Impedance mismatch between the telephone and the IP Telephony gateway phone port can lead to near end echo Cisco IP phones have a near end echo canceller with at least 8 ms tail length to compensate for impedance match Cisco IP phones implement an echo suppressor with comfort noise generator CNG so that any residual echo...

Page 130: ...he call actually uses G 729a If the G729a resource is already allocated and since only one G 729a resource is allowed per IP phone no other low bit rate codec can be allocated for subsequent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per IP phone you should disable the use of G 729a to guarantee support for two simultaneous G 723 G 726 codecs To conf...

Page 131: ...WIP310 SPA 525G G722 not supported on WIP310 See Supported Codecs section on page114 Defaults to G711u Use Pref Codec Only To use only the preferred codecs for all calls select yes The call fails if the far end does not support these codecs Otherwise select no Defaults to no Second Preferred Codec If the first codec fails this codec is tried Defaults to unspecified NOTE Not applicable to the WIP31...

Page 132: ...ble the use of the G 726 codec at 32 kbps select yes Otherwise select no Defaults to yes G726 40 Enable To enable the use of the G 726 codec at 40 kbps select yes Otherwise select no Defaults to yes NOTE Not applicable to the WIP310 or SPA 525G Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line T...

Page 133: ...n Defaults to Auto DTMF Tx Volume for AVT Packet Allows you to manually configure the AVT Tx volume The value of this parameter is inserted into the volume field of the payload in the AVT packet Values are based on the AVT specification as described in RFC 2833 RTP Payload for DTMF Digits Telephony Tones and Telephony Signals According to RFC 2833 the volume field is represented by 6 bits and desc...

Page 134: ...one loses its IP address for any reason or if some other device on the network is assigned its IP address the communication between the SIP proxy and the phone is either severed or degraded Whenever an expected SIP response is not received within a programmable amount of time after the corresponding SIP command is sent the DHCP Timeout on Renewal feature causes the device to request a renewal of i...

Page 135: ...the internet connection type STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Configure the following fields Static IP Address Enter the static IP address of the phone Netmask Enter the subnet mask of the phone Gateway Enter the IP address of the gateway For the SPA 525G you also have the following fields available LAN MTU L...

Page 136: ... Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Configure the following fields STEP 5 Click Submit All Changes Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Login Password Specifies the password assigned by the ISP f...

Page 137: ...ion to DHCP supplied DNS servers if DHCP is enabled when DHCP is disabled this is the primary DNS server Defaults to 0 0 0 0 However if using LDAP see Configuring Lightweight Directory Access Protocol LDAP for the Cisco SPA 500 Series page 67 Secondary DNS DNS server used by the phone in addition to DHCP supplied DNS servers if DHCP is enabled when DHCP is disabled this is the secondary DNS server...

Page 138: ...oth Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Debug Server The debug server name and port This feature specifies the server for logging debug information The level of detailed output depends on the debug level parameter setting Debug Level The debug level from 0 3 The higher the level the more debug information is generated Zero 0 means no deb...

Page 139: ... Enable CDP Enable CDP only if you are using a switch that has Cisco Discovery Protocol CDP is negotiation based and determines which VLAN the IP phone resides in VLAN ID If you use a VLAN without CDP VLAN enabled and CDP disabled enter a VLAN ID for the IP phone Note that only voice packets are tagged with the VLAN ID Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data...

Page 140: ...Cisco 5500 Series Adaptive Security Appliance Cisco Unified Communications 520 Series You must configure the SSL VPN device to ensure proper routing of voice data with desired VLAN and QoS at the end of the SSL VPN server The following restrictions apply HTTP proxy is not supported SSL client certificate verification is not supported CDP and VLAN tagging and QoS for the voice and PC port are not s...

Page 141: ...ance NOTE Specific configuration instructions are not presented in this document For detailed instructions for your particular device see the application notes in the Cisco Small Business Support Community STEP 1 Download the Cisco AnyConnect VPN client software from Cisco com and install it on the VPN server STEP 2 Download the Cisco IOS version that supports this feature and install it on the VP...

Page 142: ...e phone itself To use the web interface STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced Not applicable to the SPA 525G in SPCP mode STEP 3 Click the System tab STEP 4 Under VPN Settings enter the following In the VPN Server field enter the IP address of the VPN server In the VPN User Name and Password fields enter the username and password to log in to the V...

Page 143: ...word for the user STEP 8 Optional Enter the tunnel group if required by the VPN server STEP 9 Optional To connect to the VPN when the phone is powered on ensure that Connect on Bootup is enabled STEP 10 To connect to the VPN ensure that Connect is enabled STEP 11 Press Save After the VPN connection is established a VPN icon appears in the upper right of the phone display screen To view the VPN sta...

Page 144: ...figuration File page138 Upgrading Resyncing and Rebooting Phones page 139 Redundant Provisioning Servers page142 Retail Provisioning page142 Automatic In House Preprovisioning page143 Configuration Access Control page 144 Using HTTPS page144 VARs and service providers should refer to other documentation depending on your configuration Cisco Small Business IP Telephony Devices Provisioning Guide se...

Page 145: ...p to 256 bit symmetric key encryption of profiles For the initial transfer of the profile encryption key initial provisioning stage the Cisco IP phones can receive a profile from an encrypted channel HTTPS with client authentication or can resync to a binary profile generated by the Cisco SIP profile compiler In the latter case the SIP profile compiler can encrypt the profile specifically for the ...

Page 146: ...TPS then the address can be entered in and press Resync The status of the remote customization process is shown by the phone s mute button blinking in the following patterns Red orange slow blink 1 0 seconds on 1 0 seconds off Contacting server server not resolvable not reachable or down Red orange slow blink 0 2 seconds on 0 2 seconds off 0 2 seconds on 1 4 seconds off Server responded with file ...

Page 147: ... The configuration profile can be used in two formats Open XML style format Proprietary plain text format The XML style format lets you use standard tools to compile the parameters and values To protect confidential information contained in the configuration profile this type of file is generally delivered from the provisioning server to the IP phone over a secure channel provided by HTTPS The XML...

Page 148: ...co for the Win32 environment spc exe and Linux i386 elf environment spc linux i386 static Availability of the SPC tool for the OpenBSD environment is available on a case by case basis The syntax of the plain text file accepted by the profile compiler is a series of parameter value pairs with the value in double quotes Each parameter value pair is followed by a semicolon The following is an example...

Page 149: ...0 GMT 02 00 GMT 01 00 GMT GMT 01 00 GMT 02 00 GMT 03 00 GMT 03 30 GMT 04 00 GMT 05 00 GMT 05 30 GMT 05 45 GMT 06 00 GMT 06 30 GMT 07 00 GMT 08 00 GMT 09 00 GMT 09 30 GMT 10 00 GMT 11 00 GMT 12 00 GMT 13 00 FXS_Port_Impedance 600 options 600 900 600 2 16uF 900 2 16uF 270 750 150nF 220 820 120nF 220 820 115nF 370 620 310nF FXS_Port_Input_Gain 3 FXS_Port_Output_Gain 3 DTMF_Playback_Level 16 DTMF_Play...

Page 150: ...release A profile resync is only attempted when the Cisco IP phone is idle because this may trigger a software reboot General purpose parameters are provided to help service providers manage the provisioning process Each Cisco IP phone can be configured to periodically contact a normal provisioning server NPS Communication with the NPS does not require the use of a secure protocol because the upda...

Page 151: ...Upgrade_Error_Retry_Delay The upgrade retry interval in seconds applied in case of upgrade failure The device has a firmware upgrade error timer that activates after a failed firmware upgrade attempt The timer is initialized with the value in this parameter The next firmware upgrade attempt occurs when this timer counts down to zero The default is 3600 seconds Downgrade_Rev_Limit Enforces a lower ...

Page 152: ...tax to resync a phone s profile to a profile on a TFTP HTTP or HTTPS server http phone ip addr admin resync protocol server name port profile pathname Parameter following resync defaults to the Profile Rule setting on the web server Provisioning page Protocol defaults to TFTP Server name defaults to the host requesting the URL Log_Upgrade_Success_Msg Syslog message issued after a firmware upgrade ...

Page 153: ...FQDN The use of a FQDN facilitates the deployment of redundant provisioning servers When the provisioning server is identified through a FQDN the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS Only DNS A records are supported for provisioning DNS SRV address resolution is not available for provisioning The Cisco IP phone continues to process A records until the first serv...

Page 154: ...mote provisioning server is configured to associate the Cisco IP phone that is performing the resync request with the new account based on the URL and the supplied PIN Through this initial resync operation the Cisco IP phone is configured in a single step and is automatically directed to resync thereafter to a permanent URL on the server For example https prov supervoip com cisco init For both ini...

Page 155: ...o IP phone provides mechanisms for restricting end user access to various parameters The Cisco IP phone firmware provides specific privileges for login to a User account and an Admin account The Admin account is designed to give the service provider or VAR configuration access to the Cisco IP phone while the User account is designed to give limited and configurable control to the end user of the d...

Page 156: ... and reject any server certificate not signed by Cisco This mechanism protects the service provider from unauthorized access to the Cisco IP phone endpoint or any attempt to spoof the provisioning server This might allow the attacker to reprovision the Cisco IP phone to gain configuration information or to use a different VoIP service Without the private key corresponding to a valid server certifi...

Page 157: ...ple openssl genrsa out file key 1024 STEP 3 Generate CSR a that contains fields that identify your organization and location For example openssl req new key file key out file csr You must have the following information Subject field Enter the Common Name CN that must be a FQDN Fully Qualified Domain Name syntax During SSL authentication handshake the SPA 9000 verifies that the certificate it recei...

Page 158: ...es page148 Call Progress Tones page151 Distinctive Ring Patterns page151 Control Timer Values sec page152 Vertical Service Announcement Codes SPA 500 Series page 158 Miscellaneous Parameters page 161 Localizing Your IP Phone page 162 Selecting a Display Language page165 Cisco IP phones have configurable call progress tones Parameters for each type of tone can include number of frequency components...

Page 159: ... stands for infinite duration The segments within a section are played in order and repeated until the total duration is played Example 1 Normal Ring 60 2 4 Number of Cadence Sections 1 Cadence Section 1 Section Length 60 s Number of Segments 1 Segment 1 On 2s Off 4s Total Ring Length 60s Example 2 Distinctive Ring short short short long 60 2 2 2 2 2 2 1 4 Number of Cadence Sections 1 Cadence Sect...

Page 160: ... Length 10s Example 2 Stutter Tone 350 19 440 19 2 1 1 1 2 10 0 1 2 Number of Frequencies 2 Frequency 1 350 Hz at 19 dBm Frequency 2 440 Hz at 19 dBm Number of Cadence Sections 2 Cadence Section 1 Section Length 2s Number of Segments 1 Segment 1 On 0 1s Off 0 1s with Frequencies 1 and 2 Cadence Section 2 Section Length 10s Number of Segments 1 Segment 1 On forever with Frequencies 1 and 2 Total To...

Page 161: ...aveform id is the index of the desired waveform to use in this ring tone specification There are 4 built in waveforms 1 A classic phone with mechanical bell 2 Typical phone ring 3 A classic ring tone 4 A wide band frequency sweep signal This field can also be a network path url to download a ring tone data file from a server on the fly In this case the syntax of the field is w tftp hostname port p...

Page 162: ... that announces a telephone call NOTE The WIP310 has only eight distinctive ring pattern fields The pattern is length on off where Length The total length of the ring On The number of on seconds Off The number of off seconds Example 1 Normal Ring 60 2 4 Number of Cadence Sections 1 Cadence Section 1 Section Length 60 s Number of Segments 1 Segment 1 On 2s Off 4s Total Ring Length 60s Example 2 Dis...

Page 163: ...conds Field Description Reorder Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 seconds Defaults to 5 Call Back Expires Expiration time in seconds of a call back activation Range 0 65535 seconds Defaults to 1800 Call Back Retry Intvl Call back retry interval in seconds Range 0 255 seconds Defaults to 30 Call Back Delay Delay after re...

Page 164: ...r Code Values The phone provides default values for star codes You can change the default star code values for your area or region Interdigit Long Timer Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit Long Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0...

Page 165: ...k Act 66 Periodically redials the last busy number every 30 seconds by default until it rings or until the attempt expires 30 min by default regardless which extension Only one call back operation can be ordered at a time A new order automatically cancels the previous order Call Back Deact 86 Cancels the last call back operation Call Forward All Act 72 Call forwards all inbound calls Applies to pr...

Page 166: ...caller ID on all outbound calls Applies to all extensions Block CID Deact 68 Deactivates caller ID blocking on outbound calls Applies to all extensions Block CID Per Call 81 Blocks caller ID on the next outbound call on the current call appearance only Block CID Per Call Deact 82 Deactivates caller ID blocking on the next outbound call on the current call appearance only Block ANC Act Blocks anony...

Page 167: ...s One or more codes can be configured into this parameter such as 98 or 97 98 123 and so on The maximum total length is 79 characters This parameter applies when the user places the current call on hold by Hook Flash and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the Cisco IP phone to perf...

Page 168: ... plan as in normal dialing b When a complete number is entered the Cisco IP phone sends an INVITE to 72 target_number as in a normal call This feature allows the proxy to process features such as call forward 72 or BLock Caller ID 67 You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Following is a list of ...

Page 169: ...disabled service is preceded with an exclamation mark A supplementary service should be disabled if the user has not subscribed for it or the service provider intends to support similar service using other means than relying on the Cisco IP phone Vertical Service Announcement Codes SPA 500 Series The SPA 500 Series IP phones support all services that can be activated on a phone call forward do not...

Page 170: ... IP phone does not use this feature Line1 2 Service Announcement Serv Yes Regional Service Annc Base Number announcement server base number Regional Service Annc Extension Codes SAEC Script SAEC Script format SA_map Here means 0 or multiple SA_map syntax SA_serv SA_extcode SA_serv is the name of service plus the current condition SA_extcode is the extension code which the ANNC server will route to...

Page 171: ... 13 Block Anonymous call BAT Block anonymous call enabled BAF Block anonymous call disabled Outbound Call Codec Selection Codes Codec call selection codes affect voice quality For more information about voice codecs see the Supported Codecs section on page114 You can choose a preferred codec for a call or force a call to use a specific codec Prefer G 711u 017110 through G 729a 01729 Sets the prefe...

Page 172: ...erve the fidelity of the digits This can enhance the reliability of DTMF transmission required by many IVR applications such as dial up banking and airline information The following parameters can either help false detection or get better detection by the IVR In general the default values are recommended for both IVR functions DTMF Playback Level Local DTMF playback level in decibels per minute up...

Page 173: ...ur digits For example May 1 2008 can be entered as 05 01 or 05 01 08 or 05 01 2008 Set Local Time HH mm Enter the local time hh represents hours and mm represents minutes Seconds are optional Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 Time Offset HH m...

Page 174: ... manually enter the current time and date from the phone GUI or the web UI However this value is overridden by the NTP time or SIP Message Date whenever they are available to the phone Manual setup requires you to enter the time in 24 hour format only The time served by the NTP Server and the SIP Date Header are expressed in GMT time The local time is obtained by offsetting the GMT according to th...

Page 175: ...alue equals any or value in the range 1 31 If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month The weekday value equals any value in the range 1 7 Monday Sunday It can also equal 0 If the weekday value is 0 this means that the date to start or end daylight saving is exactly the date given In that case the day value must not...

Page 176: ...ober and ending at midnight on the third Sunday of March This only applies to countries that recognize daylight savings time start 10 1 7 3 22 7 save 1 New Zealand The following example reflects the new change starting March 2007 DST starts on the second Sunday in March and ends on the first Sunday in November start 3 8 7 02 0 0 end 11 1 7 02 0 0 save 1 Selecting a Display Language This section de...

Page 177: ...ere to Go From Here for the website location Currently dictionaries are available for the following languages English Spanish German Dutch Italian French Portuguese Danish Swedish Czech Slovak NOTE For language selection the following character sets are supported Latin2 Czech Hungarian Polish Romanian Croatian Slovak Slovenian Serbian Cyrillic Russian Bulgarian Ukrainian and others and Latin5 Turk...

Page 178: ...na Dictionary_Server_Script Defaults to blank the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictiona...

Page 179: ...as by a VPN or other situations dial plans can be configured on the IP phone using the web administration user interface For more information on using dial plans on the Cisco SPA 9000 Voice System see the Cisco SPA 9000 Voice System Administration Guide See the Appendix C Where to Go From Here for the location of the document This section includes information that you need to understand dial plans...

Page 180: ...em 3 If the phone dial plan allows the call to process the dialed numbers are sent to the Cisco SPA 9000 4 The Cisco SPA 9000 compares the dialed digits to the CALL ROUTING RULE on the SPA 9000 Voice SIP page PBX Parameters section 5 If the call routing rule allows the call to process then the Cisco SPA 9000 compares the dialed digits to the LINE INTERFACE dial plan on the Cisco SPA 9000 Voice Lin...

Page 181: ...on 0 1 2 3 4 5 6 7 8 9 0 Enter any of these characters to represent a key that the user must press on the phone keypad x Enter x to represent any character on the phone keypad sequence Enter characters within square brackets to create a list of accepted key presses The user can press any one of the keys in the list Numeric range For example you would enter 2 9 to allow the user to press any one di...

Page 182: ... an intersequence tone enter a comma between digits to play an outside line dial tone after a user entered sequence EXAMPLE 9 1xxxxxxxxxx An outside line dial tone is sounded after the user presses 9 and the tone continues until the user presses 1 exclamation point For number barring enter an exclamation point to prohibit a dial sequence pattern EXAMPLE 1900xxxxxxx The system rejects any 11 digit ...

Page 183: ...xxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 Extensions on your system EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 1 8 xx Allows a user dial any three digit number that starts with the digits 1 through 8 If your system uses four digit extensions you would instead enter the following string 1 8 xxx Lo...

Page 184: ...itting the number to the carrier U S long distance dialing EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 2 9 xxxxxxxxx After the user presses 9 an external dial tone sounds The user can enter any 11 digit number that starts with 1 and is followed by a digit 2 through 9 Blocked number EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 ...

Page 185: ...r accepts the user dialed sequence and initiates a call or else rejects the sequence as invalid The user hears the reorder fast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Terminating Event Processing The dialed digits do not match any sequence in the dial plan The number is rejected The dialed digits exactly match one sequence in t...

Page 186: ...ll be transmitted as shown If you omit the number substitution n then the user hears a reorder fast busy tone after the specified number of seconds Examples for the Dial Plan Timer Allow more time for users to start dialing after taking a phone off hook EXAMPLE P9 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 After taking a phone off hook a user has 9 seconds to begin dialing ...

Page 187: ...user enters another digit within the specified number of seconds the entry is evaluated as incomplete and the call is rejected The default value is 10 seconds NOTE This section explains how to edit a timer as part of a dial plan Alternatively you can modify the Control Timer that controls the default interdigit timers for all calls See Resetting the Control Timers on page179 Syntax for the Interdi...

Page 188: ...uence Ss Use this syntax to apply the new setting to a particular dialing sequence s The number of seconds if no number is entered after S the default timer of 5 seconds applies Examples for the Interdigit Short Timer Set the timer for the entire dial plan EXAMPLE S 6 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx S 6 While entering a number with the phone off hook a user can paus...

Page 189: ... the following example 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx STEP 5 Optional Enter the Caller ID Map Inbound caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display o...

Page 190: ...ur entries and modify the dial plan appropriately See Digit Sequences on page 170 Resetting the Control Timers You can use the following procedure to reset the default timer settings for all calls NOTE If you need to edit a timer setting only for a particular digit sequence or type of call you can edit the dial plan See About Dial Plans on page168 STEP 1 Log in to the web administration interface ...

Page 191: ...0S units can be attached to a single phone to monitor a total of 64 separate lines For more information about installing and configuring the Cisco SPA 500S with a Cisco SPA 9000 system see the Cisco SPA 9000 Voice System Installation and Configuration Guide This chapter contains the following sections Configuring the Cisco SPA 9000 for the Cisco SPA 500S page 183 Configuring the BroadSoft Server f...

Page 192: ...rt for Line Monitoring Illuminated line status monitoring Idle Ringing Busy Null or Registration Error One touch Call Transfer Incoming calls can be immediately transferred to the target destination by pressing a button key as assigned on the Cisco SPA 500S The following table describes Cisco SPA 500S ports and LEDs Port LED Meaning AUX IN Connects to the phone AUX OUT Connects to a second Cisco S...

Page 193: ...o SPA 500S unit which connects it to the phone For instructions on installing the Cisco SPA 500S and an introduction to its use refer to the Cisco SPA 500S Quick Start Guide or the phone user guides available on Cisco com See Appendix C Where to Go From Here for a list of those guides STEP 2 Configure one of the following SIP proxy servers Cisco SPA 9000 See Configuring the Cisco SPA 9000 for the ...

Page 194: ...phone users to the Busy Lamp BLF Monitor Users List The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA 500S which subscribes for this service To configure the BroadSoft server to support the Cisco SPA 500S STEP 1 On the BroadSoft server in the user profile used by the phone to register with the BroadSoft server select Assign Services STEP 2 On the Assign S...

Page 195: ...your configuration changes on the BroadSoft server See also the Configuring BroadSoft Busy Lamp Field Auto Configuration section on page 189 Configuring the Asterisk Server for the Cisco SPA 500S To configure the Asterisk server to allow the Cisco SPA 500S to register for BLF monitoring STEP 1 Add a context in the extensions conf file STEP 2 Add a Subscribecontext command to point to the context i...

Page 196: ... address or other hostname Phone extension numbers To configure the Cisco SPA 500S NOTE Steps 1 through 4 are only required when the Server Type field is set to SPA9000 These steps are not required for other server types such as BroadSoft and Asterisk STEP 1 Connect to the web UI for the phone to which the Cisco SPA 500S is connected STEP 2 Click Admin Advanced on the web UI page STEP 3 Click the ...

Page 197: ...t Key Configuration Scripts By default all LEDs on the Cisco SPA 500S are assigned to the first configured extension on the phone to which it is connected Assign the LEDs to any of the other five extensions on the phone that you want to monitor using the Cisco SPA 500S The configuration script is composed of the following keywords followed by an equal sign and separated by semicolons fnc defines w...

Page 198: ...has been assigned to the extension in the IP phone configuration The nme parameter indicates the extension name which in this case is the same as the station name vid optional All LEDs on the Cisco SPA 500S use phone extensions that they are assigned to By default LEDs on the Cisco SPA 500S are assigned to the first configured extension on the connected phone You can optionally assign LEDs to any ...

Page 199: ... keyword to assign the next set of keys to the second extension The numeric values correspond to the default extensions on the phone as follows vid 1 extension 101 vid 2 extension 102 vid 3 extension 103 vid 4 extension 104 vid 5 extension 105 vid 6 extension 106 Cisco SPA 9000 Syntax Find more complete information in the Cisco SPA 9000 Voice System Installation and Configuration Guide The followi...

Page 200: ...riptions automatically using a URI rather than individually configuring each BLF entry See the Configuring BroadSoft Busy Lamp Field Auto Configuration section on page189 Asterisk syntax The following is an example entry for a Asterisk server This entry enables speed dialing BLF monitoring and call pickup on a Asterisk server with the IP address 192 168 1 11 fnc sd blf cp sub 35890 192 168 1 11 nm...

Page 201: ...meters Parameters in the Attendant Console web page are described in the following table For information about Unit Key syntax see the previous sections Parameter Description Subscribe Expires Specifies how long the subscription remains valid After the specified period of time elapses the Cisco SPA 500S initiates a new subscription Defaults to 1800 Subscribe Retry Interval Specifies the length of ...

Page 202: ... turned on when keys are pressed going from off to green to red and back to off In test mode when all the buttons on the attendant console are returned to off all the keys become orange The phone must be rebooted after the test is completed Attendant Console Call Pickup Code The star code used for picking up a ringing call Defaults to 98 BLF List URI Automatically configures BLF subscriptions for ...

Page 203: ...d or not Subscribe Retry Interval Displays the length of time the Cisco SPA 500S waits to try again if subscription fails SW Version Displays the version of the software currently running on the unit Key Name Displays the name assigned to each key 1 32 on the Cisco SPA 500S attendant console unit Type Displays the function enabled for each key 1 32 on the Cisco SPA 500S attendant console unit Line...

Page 204: ... are listed below c o r g a This field sets the color of the LED The 4 choices are o off r red g green a amber orange p n b s b f b d b u d This field sets the blinking pattern of the LED The 4 choices are nb no blink steady on or off sb slow blink 1s on and 1s off fb fast blink 100ms on and 100ms off ud user defined according to the contents of the u field u on off on off etc This is a user defin...

Page 205: ...dministrator can also specify a different color and pattern for each of the following states of the call appearance Idle This call appearance is not in use It can be used to make outbound call on this station Local Seized This call appearance has been seized by this station to prepare for an outbound call Local Progressing This station is making an outbound call that is progressing Local Active Th...

Page 206: ...n is ringing for an incoming call to this call appearance Remote Held Another station has placed this call appearance on hold Remote Undefined The share call state is not known this station is waiting for a notification from the application server Registration Failed This station has failed to register with the proxy server for the corresponding extension Registering The station is attempting regi...

Page 207: ...section of the following web UI pages Voice Tab Info Tab page197 System Tab page 204 SIP Tab page 211 Provisioning Tab page 225 Regional Tab page 225 Phone Tab page 245 User Tab page 279 Attendant Console Status page 285 Cisco SPA 525G Specific Tabs page 286 NOTE For information about the Provisioning page see the Cisco Small Business IP Telephony Devices Provisioning Guide ...

Page 208: ...ds on this tab are read only and cannot be edited System Information Parameter Description DHCP Indicates if DHCP is enabled NOTE Not applicable to Cisco SPA 525G or WIP310 Connection Type WIP310 Cisco SPA 525G only Indicates the type of internet connection for the phone DHCP Static IP PPPoE not applicable to WIP310 Current IP Displays the current IP address assigned to the IP phone Host Name Disp...

Page 209: ...ver for provisioning Bluetooth Enabled Cisco SPA 525G only Shows if Bluetooth is enabled Bluetooth Firmware Version Cisco SPA 525G only Displays the Bluetooth firmware version Bluetooth Connected Cisco SPA 525G only Shows if a Bluetooth device is connected to the phone Bluetooth MAC Cisco SPA 525G only Shows the hardware address of the Bluetooth device Connected Device ID Cisco SPA 525G only Shows...

Page 210: ...erver Directories URL Populated by the Unified Communications Server points to the directory application server Services URL Populated by the Unified Communications Server points to the Cisco XML application server Authentication URL Populated by the Unified Communications Server points to the authentication server DHCP Address Released Populated by the Unified Communications Server indicates if t...

Page 211: ...cate is properly installed in the IP phone Customization For an RC unit this field indicates whether the unit has been customized or not Pending indicates a new RC unit that is ready for provisioning If the unit has already retrieved its customized profile this field displays the name of the company that provisioned the unit Licenses Indicates any additional licenses that you have installed in the...

Page 212: ...P Packets Sent Total number of RTP packets sent including redundant packets RTP Bytes Sent Total number of RTP packets received including redundant packets RTP Packets Recv Total number of RTP bytes sent RTP Bytes Recv Total number of RTP bytes received SIP Messages Sent Total number of SIP messages sent including retransmissions SIP Bytes Sent Total number of SIP messages received including retra...

Page 213: ...nd time the line was registered Next Registration In Number of seconds before the next registration renewal Message Waiting Indicates whether the phone user has a new voice mail waiting Yes or No This is updated when voice mail notification is received Mapped SIP Port Port number of the SIP port mapped by NAT Parameter Description Call State Status of the call Tone Type of tone used by the call En...

Page 214: ...mode source or mirror and type media or packet If the call is not loopback the field appears blank Loss Rate The fraction of RTP data packets from the source lost since the beginning of reception Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Discard Rate The fraction of RTP data packets from the source that have been discarded since the beginning of reception due to late or ear...

Page 215: ...pinion score for listening quality MOS LQ is a voice quality metric on a scale from 1 to 5 in which 5 represents excellent and 1 represents unacceptable Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR MOS CQ The estimated mean opinion score for conversational quality MOS CQ is defined as including the effects of delay and other effects that would affect conversational quality Def...

Page 216: ...eb Server Enable disable web server of the IP phone Defaults to yes Web Server Port Port number of the web user interface Defaults to 80 SPA525 http write SPCP Allow Cisco Configuration Assistant CCA or other application to write XML file parameters directly to the phone using HTTP Choose yes to allow this feature or no to disable this feature Enable Web Admin Access Lets you enable or disable loc...

Page 217: ...for Small Business SPA525 auto detect sccp Cisco SPA 525G only Choose if the phone should automatically detect the type of protocol used on the network to which it is connected If set to yes the phone automatically discovers if it is connected to a call control system using SPCP SPA525 readonly If set to yes the Signaling Protocol and Auto Detect SCCP Settings on the phone are read only If set to ...

Page 218: ...plex for the phone s Ethernet ports Auto 10MBps Duplex 10MBps Half 100Mbps Duplex 100MBps Half Parameter Description Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE ...

Page 219: ...request to all the DNS servers at the same time when doing a DNS lookup the first incoming reply is accepted by the IP phone Defaults to parallel Syslog Server Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server D...

Page 220: ...one resides in VLAN ID If you use a VLAN without CDP VLAN enabled and CDP disabled enter a VLAN ID for the IP phone Note that only voice packets are tagged with the VLAN ID Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port 802 1p q This feature facilities tagging of the VLAN ID 802 1Q and priority bits 802 1p of the traffic coming from the PC port of the IP phone...

Page 221: ...to enable support for Bluetooth devices on the Cisco SPA 525G Parameter Description VPN Server The IP address of the VPN server to which the phone connects VPN User Name Username configured on the VPN server for the phone VPN Password Password associated with the username configured on the VPN for the phone VPN Tunnel Group Optional The tunnel group if required by the VPN server Connect on Bootup ...

Page 222: ...s Key System Parameters page 225 SIP Parameters Parameter Description Max Forward SIP Max Forward value which can range from 1 to 255 Defaults to 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop Defaults to 5 Max Auth Maximum number of times from 0 to 255 a request may be challenged Defaults to 2 SIP User Agent Name Used in outbound REGISTER requests Default...

Page 223: ...ok Flash MIME Type MIME Type used in a SIP INFO message to signal a hook flash event The default is application hook flash Remove Last Reg Lets you remove the last registration before registering a new one if the value is different Select yes or no from the drop down menu Defaults to no Use Compact Header Lets you use compact SIP headers in outbound SIP messages Select yes or no from the drop down...

Page 224: ...in an external application Conference Package Enables support for the BroadSoft Conference Package which enables a user to start a conference by clicking a button in an external application Notify Conference If enabled the unit will send out a NOTIFY with event conference when starting a conference RFC 2543 Call Hold If set to yes unit will include c 0 0 0 0 syntax in SDP when sending a SIP re INV...

Page 225: ...ate of a phone that has registered with the Cisco SPA 9000 With this interface an application can control a phone to initiate an outgoing call or answer an incoming call with a mouse click from a PC Caller ID Header Provides the option to take the caller ID from PAID RPID FROM P ASSERTEDIDENTITY REMOTE PARTY ID or FROM header SRTP Method Selects the method to use for SRTP Two choices are available...

Page 226: ...efaults to 16 seconds SIP Timer H INVITE final response time out value which can range from 0 to 64 seconds Defaults to 16 seconds SIP Timer D ACK hang around time which can range from 0 to 64 seconds Defaults to 16 seconds SIP Timer J Non INVITE response hang around time which can range from 0 to 64 seconds Defaults to 16 seconds INVITE Expires INVITE request Expires header value If you enter 0 t...

Page 227: ...rying REGISTER after a failure This feature was added in Release 5 1 Defaults to blank which disables this feature Reg Retry Long Random Delay Random delay range in seconds to add to Register Retry Long Intvl when retrying REGSITER after a failure This feature was added in Release 5 1 Defaults to blank which disables this feature Reg Retry Intvl Cap The maximum value to cap the exponential back of...

Page 228: ...nes the retry interval when the last Subscribe request fails Defaults to 10 Parameter Description Parameter Description SIT1 RSC SIP response status code for the appropriate Special Information Tone SIT For example if you set the SIT1 RSC to 404 when the user makes a call and a failure code of 404 is returned the SIT1 tone is played Reorder or Busy Tone is played by default for all unsuccessful re...

Page 229: ...ice the number of lines for example configure RTP port min to 16384 and RTP port max to 16402 Defaults to 16384 RTP Port Max Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16402 Defaults to 16482 RTP Packet Size Packet size in seconds w...

Page 230: ...is set to Display Name or Anonymous if user blocks caller ID and TOOL is set to the Vendor Hardware platform software version such as Cisco IP phone 1 0 31 b The NTP timestamp used in the SR is a snapshot of the IP phone s local time not the time reported by an NTP server If the IP phone receives a RR from the peer it attempts to compute the round trip delay and show it as the Call Round Trip Dela...

Page 231: ...r the IP phone includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu The format of the P RTP Stat header is P RTP State PS packets sent OS octets sent PR packets received OR octets received PL packets lost JI jitter in ms LA delay in ms DU call duration in s EN encoder DE decoder Defaults to n...

Page 232: ...Payload type Defaults to 112 RTP Start LoopbackDynamic RTP Start Loopback Dynamic Payload Defaults to 113 RTP Start Loopback Codec RTP Start Loopback Codec Select one of following G711u G711a G726 16 G726 24 G726 32 G726 40 G729a or G723 Cisco SPA 525G choices G711u G711a G726 32 G729a G722 Defaults to G711u AVT Codec Name AVT codec name used in SDP Defaults to telephone event G711u Codec Name G 7...

Page 233: ...to G726 32 G726r40 Codec Name G 726 40 codec name used in SDP Defaults to G726 40 NOTE Not applicable to Cisco SPA 525G WIP310 G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Defaults to G729ab G729a Codec Name G 729a codec name used in SDP Defaults to G729a G722 Codec Name G 722 codec name used in SDP Defaults to G722 NOTE Not suppor...

Page 234: ...Select yes or no from the drop down menu Defaults to no Insert VIA received Inserts the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or no from the drop down menu Defaults to no Insert VIA rport Inserts the rport parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Sele...

Page 235: ...a public STUN server or set up your own STUN server EXT IP External IP address to substitute for the actual IP address of the IP phone in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified the IP phone assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that line However the results of STUN...

Page 236: ...r Description Linksys Key System Enable or disable the Linksys Key System on the IP phone Defaults to yes Multicast Address The multicast address is used by the Cisco SPA 9000 to communicate with the Cisco SPA IP phones Defaults to 224 168 168 168 6061 Key System Auto Discovery Enables or disables auto discovery of the call control server for example the Cisco SPA 9000 Disable this feature for tel...

Page 237: ...s the user to enter a phone number Defaults to 350 19 440 19 10 0 1 2 Bluetooth Dial Tone Cisco SPA 525G only Tone that indicates a bluetooth headset is on and the user can make a call Defaults to 350 19 440 19 1 0 0 10 0 1 2 Outside Dial Tone Alternative to the Dial Tone It prompts the user to enter an external phone number as opposed to an internal extension It is triggered by a comma character ...

Page 238: ...ayed when a call is waiting Defaults to 440 10 30 3 9 7 1 Confirm Tone Brief tone to notify the user that the last input value has been accepted Defaults to 600 16 1 25 25 1 SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen Defaults to 985 16 1428 16 1777 16 20 380 0 1 380 0 2 380 ...

Page 239: ...the local caller that the far end has placed the call on hold Defaults to 600 19 1 1 1 1 1 1 1 9 5 1 Conference Tone Played to all parties when a three way conference call is in progress Defaults to 350 19 20 1 1 1 1 9 7 1 Secure Call Indication Tone Played when a call has been successfully switched to secure mode It should be played only for a short while less than 30 seconds and at a reduced lev...

Page 240: ...2 1 2 3 4 Cadence 3 Cadence script for distinctive ring 3 Defaults to 60 8 4 8 4 Cadence 4 Cadence script for distinctive ring 4 Defaults to 60 4 2 3 2 8 4 Cadence 5 Cadence script for distinctive ring 5 Defaults to 60 2 2 2 2 2 2 1 4 Cadence 6 Cadence script for distinctive ring 6 Defaults to60 2 4 2 4 2 4 Cadence 7 Cadence script for distinctive ring 7 Defaults to 60 4 5 4 Cadence 8 Cadence scri...

Page 241: ...ds Defaults to 30 Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing If a busy response is received during this time the IP phone still considers the call as failed and keeps on retrying Defaults to 0 5 Interdigit Long Timer Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The In...

Page 242: ...k Deact Code Cancels a callback Defaults to 86 Cfwd All Act Code Forwards all calls to the extension specified after the activation code Defaults to 72 Cfwd All Deact Code Cancels call forwarding of all calls Defaults to 73 Cfwd Busy Act Code Forwards busy calls to the extension specified after the activation code Defaults to 90 Cfwd Busy Deact Code Cancels call forwarding of busy calls Defaults t...

Page 243: ... ID blocking on all outbound calls Defaults to 68 Block CID Per Call Act Code Blocks caller ID on the next outbound call Defaults to 81 Block CID Per Call Deact Code Removes caller ID blocking on the next inbound call Defaults to 82 Block ANC Act Code Blocks all anonymous calls Defaults to 77 Block ANC Deact Code Removes blocking of all anonymous calls Defaults to 87 DND Act Code Enables the do no...

Page 244: ...bound calls are not secure by default Defaults to 19 Paging Code The star code used for paging the other clients in the group Defaults to 96 Call Park Code The star code used for parking the current call Defaults to 38 Call Pickup Code The star code used for picking up a ringing call Defaults to 36 Call UnPark Code The star code used for picking up a call from the call park Defaults to 39 Group Ca...

Page 245: ...e second dial tone triggers the IP phone to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone called the Prompt Tone while waiting for the user the enter a target number which is checked according to dial plan as in normal dialing When a complete number is entered the IP phone sends a blind R...

Page 246: ...normal call This feature allows the proxy to process features like call forward 72 or BLock Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the IP phone You can empty the corresponding code that you do not want to IP phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play aft...

Page 247: ... Makes this codec the preferred codec for the associated call Defaults to 017110 Force G711u Code Makes this codec the only codec that can be used for the associated call Defaults to 027110 Prefer G711a Code Makes this codec the preferred codec for the associated call Defaults to 017111 Force G711a Code Makes this codec the only codec that can be used for the associated call Defaults to 027111 Pre...

Page 248: ...rce L 16 Code Makes this codec the only codec that can be used for the associated call Defaults to 02016 Prefer G723 Code Makes this codec the preferred codec for the associated call Defaults to 01723 NOTE Not applicable to WIP310 or Cisco SPA 525G Force G723 Code Makes this codec the only codec that can be used for the associated call Defaults to 02723 NOTE Not applicable to WIP310 or Cisco SPA 5...

Page 249: ...d codec for the associated call Defaults to 0172632 Force G726r32 Code Makes this codec the only codec that can be used for the associated call Defaults to 0272632 Prefer G726r40 Code Makes this codec the preferred codec for the associated call Defaults to 0172640 NOTE Not applicable to WIP310 or Cisco SPA 525G Force G726r40 Code Makes this codec the only codec that can be used for the associated ...

Page 250: ...MT 08 00 Time Offset This specifies the offset from GMT to use for the local system time Daylight Saving Time Rule See Daylight Saving Time Rule in Miscellaneous page 239 Daylight Saving Time Enable Select yes to enable Daylight Saving Time Parameter Description Dictionary Server Script See Dictionary Server Script in Miscellaneous page 239 Language Selection See Language Selection in Miscellaneou...

Page 251: ...NOTE Not applicable to the Cisco SPA 525G Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 NOTE Found in the Time section for the Cisco SPA 525G Time Offset HH mm This specifies the offset from GMT to use for the local system time NOTE Found in the Time sec...

Page 252: ...start time end end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is in this format month day weekday HH mm ss The save time value is the number of hours minutes and or seconds to add to the current time during daylight saving time The save time value can be preceded by a negative sign if subtraction is desired in...

Page 253: ... daylight saving starts or ends on the weekday value on or before the date given The abbreviation HH stands for hours 0 23 The abbreviation mm stands for minutes 0 59 The abbreviation ss stands for seconds 0 59 The default Daylight Saving Time Rule is start 4 1 7 end 10 1 7 save 1 NOTE Found in the Time section for the Cisco SPA 525G Daylight Savings Time Enable Select yes to enable Daylight Savin...

Page 254: ...ript ua na Dictionary_Server_Script Defaults to blank and the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6...

Page 255: ...e needs to match one of the languages supported by the dictionary server The script dx value is as follows Language_Selection ua na Language_Selection Defaults to blank and the maximum number of characters is 512 The following is an example Language_Selection ua na Spanish Language_Selection NOTE Not applicable to the WIP310 Default Character Encoding Cisco SPA 5XX The default is ISO 8859 1 for ba...

Page 256: ...Ring Tone WIP310 page 255 Auto Input Gain dB page 255 Extension Mobility page 257 BroadSoft Settings page 257 Lightweight Directory Access Protocol LDAP Corporate Directory Search page 259 Programmable Softkeys page 261 General Parameter Description Station Name Name to identify this station reserved for future use Voice Mail Number Phone number or URL to check voice mail Note that The service pro...

Page 257: ...splay on the LCD background For more information see the Configuring Phone Information and Display Settings section on page 32 NOTE Not applicable to the WIP310 On the Cisco SPA 525G this setting is located in the User tab See Screen Cisco SPA 525G page 281 Select Logo Select from Default BMP Picture Text Logo or None Defaults to Default NOTE Not applicable to the WIP310 On the Cisco SPA 525G this...

Page 258: ... before screen saver displays NOTE Not applicable to the WIP310 Screen saver settings are found in the User tab on the Cisco SPA 525G Screen Saver Icon In screen saver mode the phone LCD can display A background picture The station time in the middle of the screen A moving padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving...

Page 259: ...tension Extension number of the line key Short Name A short label shown on the LCD display for line key 1 through line key 6 Share Call Appearance Yes indicates that Line Key 1 2 3 4 5 6 is a shared call appearance Otherwise this call appearance is not shared it is private Defaults to no Extended Function Use to assign Busy Lamp Field Call Pickup and Speed Dial Functions to Idle Lines on the IP ph...

Page 260: ... SPA 9000 BroadSoft or Asterisk Parameter Description Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping Choose Vertical First or Horizontal First Each LED can hold two calls and the first call on an LED makes it light up Horizontal first means the second call makes the same LED flash Vertical first means the second call lights up the next LED For exampl...

Page 261: ...rom the application server Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Seized LED LED pattern during the Local Seized state where this station has seized the call appearance to prepare for a new outbound call Leaving this entry blank indicates the default value of c r Remote Seized LED LED pattern during the Remote Seize...

Page 262: ... of c r Remote Active LED LED pattern during the Remote Active state where another station is engaged in an active call on this shared call appearance Not applicable is this call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Held LED LED pattern during the Local Held state where the call appearance is held by this station Leaving this entry blank in...

Page 263: ...t a shared trunk is in use Trunk No Service LED LED pattern that indicates that a shared trunk is not in service Trunk Reserved LED LED pattern to indicate that a shared trunk has been reserved Parameter Description Parameter Description Conference Serv Enable disable Three way conference service Defaults to yes Attn Transfer Serv Enable disable attended call transfer service Defaults to yes Blind...

Page 264: ... call forward on no answer service Defaults to yes Paging Serv Enable disable the paging service Defaults to yes Call Park Serv Enable disable the call park service Defaults to yes Call Pick Up Serv Enable disable the call pickup service Defaults to yes ACD Login Serv Enable disable the ACD Login Service used for call centers Typically enabled with the SIP B parameter Defaults to no Group Call Pic...

Page 265: ...525G only Enable disable the web server Defaults to yes SMS Serv Cisco SPA 525G only Enable disable the SMS text messaging server Parameter Description Parameter Description Ring1 Ring tone script for ring 1 Defaults to n Classic 1 w 3 c 1 Ring2 Ring tone script for ring 2 Defaults to n Classic 2 w 3 c 2 Ring3 Ring tone script for ring 3 Defaults to n Classic 3 w 3 c 3 Ring4 Ring tone script for r...

Page 266: ... n Office w 4 c 1 Parameter Description Parameter Description Keypad Tone Select yes to enable the keypad tone to be played when a key on the keypad is pressed Select no to silence the keypad Keypad Tone Volume Corresponds to the volume of the keypad tone Default is 5 Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset Defaults to...

Page 267: ...ure a phone as part of a paging group Users can then direct pages to specific groups of phones A phone can be part of no more than two paging groups and user can page a maximum of five paging groups The syntax is as follows pggrp ip address port name xxx num xxx listen yes no Where IP address Multicast IP address of the phone that will listen for and receive pages port Port on which to page you mu...

Page 268: ...he BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward The following configuration fields are available Parameter Description Extension Mobility Enable or disable extension mobility Defaults to no disabled EM User Domain The user domain for extension mobility Defaults to blank Parameter Description Directory Enable Set to yes to enable BroadSoft directory for the pho...

Page 269: ...oadSoft User ID of the phone user for example johndoe xdp broadsoft com Directory Password Alphanumeric password associated with the User ID Call Feature Sync Ext Allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are changed on the phone changes are also made on the server if changes are made on the server they are propagated to the phone Th...

Page 270: ...n enter the LDAP domain Parameter Description LDAP Dir Enable Choose yes to enable LDAP LDAP Corp Dir Name Enter a free form text name such as Corporate Directory LDAP Server Enter a fully qualified domain name or IP address of LDAP server in the following format nnn nnn nnn nnn LDAP Auth Method Select the authentication method that the LDAP server requires Choices are None No authentication is us...

Page 271: ...nents dc with a comma For example dc cv2bu dc com LDAP Last Name Filter This defines the search for surnames sn known as last name in some parts of the world For example sn sn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end LDAP First Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the provided te...

Page 272: ...ur dial plan requires a user to enter 9 before dialing If you do not manipulate the number in this fashion a user can use the Edit Dial feature to edit the number before dialing out Parameter Description Parameter Description Programmable Softkey Enable The Cisco SPA 500 Series IP phones have four softkeys on the screen that when pressed perform certain actions The SPA501 does not have any softkey...

Page 273: ...g Phone Softkeys page 50 for more information Start Xfer Key List Softkeys that display when a call transfer has been initiated See Customizing Phone Softkeys page 50 for more information Start Conf Softkeys that display when a conference call has been initiated See Customizing Phone Softkeys page 50 for more information Conferencing Key List Softkeys that display when a conference call is in prog...

Page 274: ...s on hold on a shared line See Customizing Phone Softkeys page 50 for more information PSK1 through PSK6 To configure a speed dial script enter the following in the PSK field fnc sd ext extensionname PROXY vid outbound extnum nme name where fnc is the function of the key speed dial ext extensionname is the extension being dialed vid is the extension on the calling phone from which the outbound cal...

Page 275: ...icates whether this extension is to be shared with other stations or private If the extension is not shared then a call appearance assigned to this extension is not shared regardless the setting of Share Call Appearance for that call appearance If the extension is shared then whether or not a call appearance assigned to this extension is shared follows the setting of Share Call Appearance for that...

Page 276: ...elect no Defaults to no NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping If the value is NOTIFY a NOTIFY message is sent If the value is REGISTER a REGISTER message without contact is sent Defaults to NOTIFY NAT Keep Alive Dest Destination that should receive NAT keep alive messages If the value is PROXY the messages are sent to t...

Page 277: ...rent RTP frame size whichever is larger for all jitter level settings However the starting jitter buffer size value is larger for higher jitter levels This setting controls the rate at which the jitter buffer size is adjusted to reach the minimum Select the appropriate setting low medium high very high or extremely high Defaults to high Jitter Buffer Adjustment Controls how the jitter buffer shoul...

Page 278: ...en it sees this header from the user agent If this field is configured and the proxy does not support it it responds with the message unsupported Enter the appropriate header in the field provided SIP Remote Party ID To use the Remote Party ID header instead of the From header select yes Otherwise select no Defaults to yes Referor Bye Delay Controls when the IP phone sends BYE to terminate stale c...

Page 279: ...rt line only for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Log...

Page 280: ...parameter is set to yes the FROM header s display name and user id fields are set to anonymous when the caller blocks his caller id If the parameter is set to no the FROM header s display name and user id are not masked The Remote Party ID header indicates privacy full when the caller wishes to block his caller id Default yes NOTE Not applicable to the WIP310 Set G729annexb Configure G 729 Annex B...

Page 281: ...tutter tone and VMWI signal This parameter is stored in long term memory and survives after reboot or power cycle Defaults to No Auth Page Specifies whether to authenticate the invite before auto answering a page Defaults to No Default Ring Type of ring heard This corresponds to the Ring Tone on the Phone tab Choose from No Ring 1 through 10 User 1 or User 2 Defaults to 1 Auth Page Realm Identifie...

Page 282: ...hone generally the IP address and port number of the VM server State Agent Reserved feature CFWD Notify Serv Specifies whether to enable a SIP B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere Defaults to No CFWD Notifier Typically this field is configured with the SIP proxy information Parameter Description Parameter Description Proxy SIP proxy server and...

Page 283: ...ondary proxy server For example For SRV Record sip server com SRV node1 sip server com 5060 p 1 w 50 node2 sip server com 5060 p 2 w 50 NOTE Set Use DNS SRV to no and DNS SRV Auto Prefix to no For A Record sip server com A 172 20 2 1 172 20 2 2 NOTE Set Use DNS SRV to no and DNS SRV Auto Prefix to no Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent as the first hop Use...

Page 284: ... Defaults to no Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy Defaults to no DNS SRV Auto Prefix If enabled the phone will automatically prepend the Proxy or Outbound Proxy name with _sip _udp when performing a DNS SRV lookup on that name Defaults to no Proxy Fallback Intvl This parameter sets the delay sec after which the phone will retry from the highest priority proxy o...

Page 285: ...o Normal Parameter Description Parameter Description Display Name Display name for caller ID User ID Extension number for this line Password Password for this line Defaults to blank Use Auth ID To use the authentication ID and password for SIP authentication select yes Otherwise select no to use the user ID and password Defaults to no Auth ID Authentication ID for SIP authentication Defaults to bl...

Page 286: ...29a in order to guarantee the support of two simultaneous uses of the G 723 G 726 codecs Parameter Description Preferred Codec Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G722 G726 16 G726 24 G726 32 G726 40 G729a or G723 NOTE Cisco SPA 525G choices are G711u G711a G726 32 G729a...

Page 287: ...6 16 Enable To enable the use of the G 726 codec at 16 kbps select yes Otherwise select no Defaults to yes NOTE Not supported on the Cisco SPA 525G G726 24 Enable To enable the use of the G 726 codec at 24 kbps select yes Otherwise select no Defaults to yes NOTE Not supported on the Cisco SPA 525G or WIP310 L 16 Enable To enable the use of the L16 codec select yes Otherwise select no Defaults to y...

Page 288: ...s the SIP INFO method Auto uses InBand or AVT based on the outcome of codec negotiation Defaults to Auto DTMF Tx Volume for AVT Packet Allows you to manually configure the AVT Tx volume The value of this parameter is inserted into the volume field of the payload in the AVT packet Values are based on the AVT specification as described in RFC 2833 RTP Payload for DTMF Digits Telephony Tones and Tele...

Page 289: ...uent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per IP phone you should disable the use of G 729a to guarantee support for two simultaneous G 723 G 726 codecs Dial Plan The default dial plan script for each line is as follows xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxx xxxxxxxxxxxx Parameter Description Dial Plan Dial plan script for this line The def...

Page 290: ... page 281 Screen Cisco SPA 525G page 281 Call Forward See Vertical Service Activation Codes page 230 for more information on call forwarding parameters Parameter Description Cfwd All Dest Enter the extensions to forward calls to Cfwd Busy Dest Enter the extensions to forward calls to when the line is busy Defaults to voice mail Cfwd No Ans Dest Enter the extension to forward calls to when the call...

Page 291: ...of these services are optional Most supplementary service parameters are listed in Supplementary Services page 252 The user can enable or disable supplementary services and other settings in this section A supplementary service should be disabled if the user has not subscribed for it or the service provider intends to support similar service using other means For more star code or supplementary se...

Page 292: ...eakerphone Handset Volume Sets the default volume for the handset Headset Volume Sets the default volume for the headset Bluetooth Volume Volume of the Bluetooth device NOTE Applies to the Cisco SPA 525G only Parameter Description Screen Saver Enable Enables a screen saver on the phone s LCD When the phone is idle for a specified time it enters screen saver mode Users can set up screen savers dire...

Page 293: ...or example you chose a rotation of pictures Text Logo Text logo to display when the phone boots up A service provider for example can enter logo text as follows Up to 2 lines of text Each line must be fewer than 32 characters Insert a new line character n between lines Insert escape code 0a For example Super n 0aTelecom will display Super Telecom For more information see the Configuring Phone Info...

Page 294: ... Contrast Enter a number value from 1 to 30 The higher the number the greater the contrast on the screen Back Light Enable Select yes to enable the screen back light Back Light Timer sec Enter the number of seconds before the back light should turn off Parameter Description Parameter Description Subscribe Expires Specifies how long the subscription remains valid After the specified period of time ...

Page 295: ...tached Server Type Selects the type of server used Cisco SPA 9000 BroadSoft or Asterisk Test Mode Enable Enables or disables test mode When test mode is enabled the LEDs are turned on when keys are pressed going from off to green to red and back to off In test mode when all the buttons on the Cisco SPA 500S are returned to off all the keys become orange The IP phone must be rebooted after the test...

Page 296: ... Expires Displays when the current subscription expires After the subscription expires the Cisco SPA 500S automatically requests a new subscription HW Version Displays the version of the hardware Unit Online Displays whether the unit is powered on and connected or not Subscribe Retry Interval Displays the length of time the Cisco SPA 500S waits to try again if subscription fails SW Version Display...

Page 297: ...User Guide Call History Displays the call history for the phone To change the information displayed select the type of call history from the drop down list Parameter Description Wireless Enable Click On to enable the wireless controller Wi Fi Device Choose the method of wireless setup Wi Fi Profile Create a wireless profile by manually entering information Wi Fi Protected Setup If your router has ...

Page 298: ...25G Specific Tabs Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 287 B All Calls Received Calls Placed Calls Missed Calls Speed Dials See Speed Dial page 280 Firmware Upgrade Used to upgrade the firmware for the Cisco SPA 525G See Upgrading Firmware page 7 ...

Page 299: ...gin Required www cisco com support Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories www cisco co...

Page 300: ...This guide covers only the Cisco SPA 500 Series IP phones and the Cisco WIP310 Cisco Unified Communications 500 Series for Small Business www cisco com en US products ps7293 tsd_products_support_series_home html Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business Home www cisco com smb Marketplace www cisco c...

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